{"id":141371,"date":"2019-04-15T22:45:24","date_gmt":"2019-04-16T05:45:24","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=141371"},"modified":"2022-12-06T23:56:44","modified_gmt":"2022-12-07T07:56:44","slug":"genesys-extends-support-googlecc-ai-for-all-3-platforms","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ko-kr\/company\/newsroom\/announcements\/genesys-extends-support-googlecc-ai-for-all-3-platforms","title":{"rendered":"\uc81c\ub124\uc2dc\uc2a4, \ubaa8\ub4e0 \uace0\uac1d\uacbd\ud5d8 \ud50c\ub7ab\ud3fc\uc5d0 \uad6c\uae00 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 AI \ud1b5\ud569 \uc81c\uacf5"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;section_header&#8221; css=&#8221;.vc_custom_1528494718870{background-image: url(https:\/\/www.genesys.com\/media\/Newsroom.jpg?id=8353) !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text]<\/p>\n<h1><style=\"line-height:100%\"><strong>\uc81c\ub124\uc2dc\uc2a4<\/strong><strong>, \ubaa8\ub4e0 \uace0\uac1d\uacbd\ud5d8 \ud50c\ub7ab\ud3fc\uc5d0 <BR>\uad6c\uae00 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130 AI \ud1b5\ud569 \uc81c\uacf5<\/strong><\/style>\n<\/h1>\n<h3><em class=\"text-white\">\uc9c0\ub09c\ud574 \uccb4\uacb0\ud55c \uc81c\ub124\uc2dc\uc2a4\uc640 \uad6c\uae00 \ud074\ub77c\uc6b0\ub4dc\uc640\uc758 \ud30c\ud2b8\ub108\uc2ed \uc774\ud6c4 \uc2e0\uc18d\ud55c \uc9c4\uc804<\/em><\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<p style=\"light-height: 150%;\"><strong>(<\/strong><strong>\uc11c\uc6b8<\/strong> \u2014<strong> 2019<\/strong><strong>\ub144<\/strong> <strong>04<\/strong><strong>\uc6d4<\/strong> <strong>16<\/strong><strong>\uc77c<\/strong><strong>)<\/strong>\u2014 \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8 \ubc0f \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158 \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \ub9ac\ub354\uc778 \uc81c\ub124\uc2dc\uc2a4<sup>\u00ae<\/sup>(<a href=\"\/ko-kr\">www.genesys.com\/ko-kr<\/a>)\ub294 \uc81c\ub124\uc2dc\uc2a4 \ud4e8\uc5b4\uc778\uac8c\uc774\uc9c0(Genesys Multicloud CX)<sup>\u2122<\/sup>, \ud4e8\uc5b4\ucee4\ub125\ud2b8(PureConnect)<sup>\u2122<\/sup> \ubc0f \ud4e8\uc5b4\ud074\ub77c\uc6b0\ub4dc(Genesys Cloud)<sup>\u00ae<\/sup> \ud50c\ub7ab\ud3fc\uc744 \ud65c\uc6a9\ud558\ub294 \uae30\uc5c5\uc774 \uc774\ubc88 \ubd84\uae30\ubd80\ud130 \uad6c\uae00 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130 AI(Google Cloud Contact Center AI)\ub97c \ud1b5\ud569\ud558\uc5ec \uc0ac\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud560 \uac83\uc774\ub77c\uace0 \ubc1c\ud45c\ud588\ub2e4.<\/p>\n<p style=\"light-height: 150%;\">\ud154\ub808\ud3ec\ub2c8 \uc2dc\uc2a4\ud15c, \uc634\ub2c8\ucc44\ub110 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ubc0f \uc0c1\ub2f4\uc0ac \ub370\uc2a4\ud06c\ud0d1 \uc624\ud37c\ub9c1\uc73c\ub85c \ucc28\ubcc4\ud654\ub41c \uc81c\ub124\uc2dc\uc2a4\ub294 \uae30\uc5c5\uc774 \uad6c\uae00 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130 AI\ub97c \ud65c\uc6a9\ud574 \uc368\ub4dc\ud30c\ud2f0\uc758 \ubcf5\uc7a1\uc131 \uc5c6\uc774 \ubd07\uacfc \uc790\ub3d9\ud654\ub97c \ub3c4\uc785\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud560 \uacc4\ud68d\uc774\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub294 \uae00\ub85c\ubc8c \ucc28\ub7c9 \uacf5\uc720 \uc120\ub3c4\uae30\uc5c5, \uc138\uacc4 5\ub300 \uc790\ub3d9\ucc28 \uc81c\uc870\uc5c5\uccb4 \ubc0f \ud3ec\ucd98 500\ub300 \uae30\uc5c5\uc5d0 \uc18d\ud558\ub294 \ubbf8\uad6d\uc758 \uc720\uba85 \ubc31\ud654\uc810 \ub4f1\uc744 \ud3ec\ud568\ud55c \uae30\uc874 \ud50c\ub7ab\ud3fc\uc744 \uc0ac\uc6a9\ud558\uace0 \uc788\ub294 \uace0\uac1d\ub4e4\uacfc \ud611\ub825\ud574 \uad6c\uae00 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130 AI\ub97c \ud1b5\ud569\ud558\ub294 \uacfc\uc815\uc5d0 \uc788\ub2e4.<\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4\ub294 \uad6c\uae00\uc774 \uc9c0\ub09c\ud574 <a href=\"https:\/\/www.genesys.com\/press?release=122755\">\uad6c\uae00 \ud074\ub77c\uc6b0\ub4dc \ub125\uc2a4\ud2b8 \u201818<\/a>\uc5d0\uc11c \ubc1c\ud45c\ud55c \uad6c\uae00 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130 AI\uc640 \ud1b5\ud569\ud55c \uccab \ud30c\ud2b8\ub108 \uae30\uc5c5 \uc911 \ud558\ub098\uc774\uba70, \uc5bc\ub9ac\uc5b4\ub2f5\ud130 \ud504\ub85c\uadf8\ub7a8\uc744 \ud1b5\ud574 \ub9ce\uc740 \uc5d4\ud130\ud504\ub77c\uc774\uc988\uae09 \uae30\uc5c5\uc774 \uae30\uc220\uc744 \ud65c\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uace0 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub294 \ub300\uae30\uc5c5\uacfc \uc911\uc18c\uae30\uc5c5\uc758 \ud074\ub77c\uc6b0\ub4dc\uc640 \uc628\ud504\ub808\ubbf8\uc2a4 \ud658\uacbd \ubaa8\ub450\uc5d0\uc11c \ud1b5\ud569\ub41c \uc5d4\ub4dc-\ud22c-\uc5d4\ub4dc \uad6c\uae00 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130 AI \uc194\ub8e8\uc158\uc744 \uc9c0\uc6d0\ud558\ub294 \uba87 \uc548 \ub418\ub294 \uc5c5\uccb4 \uc911 \ud558\ub098\uc774\ub2e4.<\/p>\n<p style=\"light-height: 150%;\">\uc81c\ub124\uc2dc\uc2a4 AI \uc81c\ud488 \uad00\ub9ac \ubd80\uc0ac\uc7a5\uc778 \ud3f4 \ub77c\uc138\ub974(Paul Lasserre)\ub294 \u201c\uad6c\uae00 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130 AI\uc758 \ucd9c\uc2dc\ub294 \uc5c5\uacc4\uc758 \ud310\ub3c4\ub97c \ubc14\uafb8\uc5c8\ub2e4\u201d\uba70, \u201d\uc81c\ub124\uc2dc\uc2a4 \uc194\ub8e8\uc158\uc744 \uc0ac\uc6a9\ud558\ub294 \uae30\uc5c5\ub4e4\uc740 \ub9c8\ucf00\ud305, \uc138\uc77c\uc988 \ubc0f \uc11c\ube44\uc2a4 \uc804\ubc18\uc5d0 \uac78\uccd0 \uc885\ud569\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \uac00\uce58\ub97c \uc81c\uacf5\ud558\ub294 \uc774 \uac15\ub825\ud55c \uae30\uc220\uc5d0 \ub300\ud574 \uc774\ubbf8 \uc218\ubc31\uac74\uc758 \ud65c\uc6a9 \uc0ac\ub840\ub97c \ud655\uc778\ud588\uc73c\uba70 \uacbd\ud5d8 \uc911\uc5d0 \uc788\ub2e4\u201d\ub77c\uace0 \ub9d0\ud588\ub2e4.<\/p>\n<p style=\"light-height: 150%;\">\uc81c\ub124\uc2dc\uc2a4\uc640 \uad6c\uae00 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AI\uac00 \ud1b5\ud569\ub428\uc73c\ub85c\uc368, \uae30\uc5c5\uc740 \uc9c1\uc6d0\uacfc \uace0\uac1d\uc744 \ub354\uc6b1 \uc798 \uc9c0\uc6d0\ud560 \uc218 \uc788\ub2e4\u201d\ub77c\uace0 \ub367\ubd99\uc600\ub2e4.<\/p>\n<p style=\"light-height: 150%;\">\uad6c\uae00\uc758 \uc81c\ud488 \uad00\ub9ac \uc774\uc0ac\uc778 \ub77c\uc820 \uc170\uc2a4(Rajen Sheth)\ub294 \u201c\ucee8\ud0dd \uc13c\ud130 AI\ub294 \uae30\uc5c5\uc774 AI\ub97c \ud65c\uc6a9\ud574 \ucee8\ud0dd\uc13c\ud130\ub97c \ubcf4\uc644\ud558\uace0 \ud5a5\uc0c1\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4\u201d\uba70, \u201d\uad6c\uae00 \ud074\ub77c\uc6b0\ub4dc\ub294 \uc81c\ub124\uc2dc\uc2a4\uc640 \uac19\uc740 \uc8fc\uc694 \ud30c\ud2b8\ub108\uc640\uc758 \uad00\uacc4\ub97c \ud1b5\ud574 \uace0\uac1d\uc774 \ucee8\ud0dd\uc13c\ud130\uc5d0\uc11c AI\ub97c \uac00\uc7a5 \uc27d\uac8c \uc0ac\uc6a9 \ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uace0\uc790 \ud55c\ub2e4\u201c\ub77c\uace0 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(\uc11c\uc6b8 \u2014 2019\ub144 04\uc6d4 16\uc77c)\u2014 \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8 \ubc0f \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158 \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \ub9ac\ub354\uc778 \uc81c\ub124\uc2dc\uc2a4\u00ae(www.genesys.com\/ko-kr)\ub294 \uc81c\ub124\uc2dc\uc2a4 \ud4e8\uc5b4\uc778\uac8c\uc774\uc9c0(Genesys Multicloud CX)\u2122, \ud4e8\uc5b4\ucee4\ub125\ud2b8(PureConnect)\u2122 \ubc0f \ud4e8\uc5b4\ud074\ub77c\uc6b0\ub4dc(Genesys Cloud)\u00ae \ud50c\ub7ab\ud3fc\uc744 \ud65c\uc6a9\ud558\ub294 \uae30\uc5c5\uc774 \uc774\ubc88 \ubd84\uae30\ubd80\ud130 \uad6c\uae00 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130 AI(Google Cloud Contact Center AI)\ub97c [&hellip;]<\/p>\n","protected":false},"author":347,"featured_media":0,"template":"","class_list":["post-141371","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"04\/16\/2019","utm_pass":false,"meta_description":"\uc81c\ub124\uc2dc\uc2a4, \ubaa8\ub4e0 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