{"id":115715,"date":"2018-11-26T18:21:40","date_gmt":"2018-11-27T02:21:40","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=115715"},"modified":"2018-11-26T20:13:57","modified_gmt":"2018-11-27T04:13:57","slug":"115715","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ko-kr\/company\/newsroom\/announcements\/115715","title":{"rendered":"\uc81c\ub124\uc2dc\uc2a4 \ud4e8\uc5b4\ud074\ub77c\uc6b0\ub4dc, \uc804\ub144 \ub300\ube44 \uc138\uc790\ub9ac \uc218 \ub9e4\ucd9c \uc131\uc7a5 \uae30\ub85d"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;section_header&#8221; css=&#8221;.vc_custom_1528494718870{background-image: url(https:\/\/www.genesys.com\/media\/Newsroom.jpg?id=8353) !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text]<\/p>\n<h1><strong class=\"text-large text-regular text-small\">\uc81c\ub124\uc2dc\uc2a4 \ud4e8\uc5b4\ud074\ub77c\uc6b0\ub4dc, \uc804\ub144 \ub300\ube44 \uc138\uc790\ub9ac \uc218 \ub9e4\ucd9c \uc131\uc7a5 \uae30\ub85d<\/strong><\/h1>\n<h2><em class=\"text-white text-regular\">\ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uace0\uac1d \uacbd\ud5d8 \uc194\ub8e8\uc158\uc740 \uac00\uc7a5 \ube60\ub974\uac8c \uc131\uc7a5\ud558\ub294 SaaS \ud50c\ub7ab\ud3fc\uc73c\ub85c \ub098\ud0c0\ub098 <\/em><\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<strong>(<\/strong><strong>\uc11c\uc6b8<\/strong> \u2014<strong> 2018<\/strong><strong>\ub144<\/strong><strong> 11<\/strong><strong>\uc6d4<\/strong><strong> 26<\/strong><strong>\uc77c<\/strong><strong>)<\/strong>\u2014 \ud604\uc7ac \uc57d 1,300\uc5ec \uace0\uac1d\uc0ac\ub97c \ubcf4\uc720\ud558\uba70 <a href=\"https:\/\/www.genesys.com\/solutions\/customer-service\">\uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8<\/a> \ubc0f \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158 \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \ub9ac\ub354\uc778 \uc81c\ub124\uc2dc\uc2a4\u00ae(<a href=\"https:\/\/www.genesys.com\/kr\">www.genesys.com\/kr<\/a>)\ub294 \uc62c\uc778\uc6d0 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ubc0f \ube44\uc988\ub2c8\uc2a4 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uc194\ub8e8\uc158\uc778 \ud4e8\uc5b4\ud074\ub77c\uc6b0\ub4dc\uac00 \uae30\ub85d\uc801\uc778 \ubaa8\uba58\ud140\uc744 \ubcf4\uc774\uace0 \uc788\ub2e4\uace0 26\uc77c \ubc1c\ud45c\ud588\ub2e4. 2018\ub144 1~3\ubd84\uae30 \ub3d9\uc548 \uc81c\ub124\uc2dc\uc2a4\ub294 500\uac1c \uc774\uc0c1\uc758 \uace0\uac1d\uacfc \uacc4\uc57d\uc744 \uccb4\uacb0\ud558\uace0 \uc791\ub144 \ub3d9\uae30 \ub300\ube44 \ud4e8\uc5b4\ud074\ub77c\uc6b0\ub4dc \ub9e4\ucd9c\uc744 130% \ub298\ub838\ub2e4. \uc774\ub85c\uc368 \ud4e8\uc5b4\ud074\ub77c\uc6b0\ub4dc\ub294 \ud604\uc7ac \uc2dc\uc7a5\uc5d0\uc11c \uac00\uc7a5 \ube60\ub974\uac8c \uc131\uc7a5\ud558\ub294 SaaS(Software-as-a-Service) \ud50c\ub7ab\ud3fc \uc911 \ud558\ub098\uac00 \ub418\uc5c8\ub2e4.<\/p>\n<p>\uc785\uc99d\ub41c \uc57d 600% ROI*\uc640 \ub354\ubd88\uc5b4 \ubaa8\ub4e0 \uaddc\ubaa8\uc758 \uc120\ub3c4 \uae30\uc5c5\ub4e4\uc774 \uc628\ud504\ub808\ubbf8\uc2a4 \uc194\ub8e8\uc158\uacfc \uc5f0\uad00\ub41c \ud558\ub4dc\uc6e8\uc5b4 \ubc0f \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc5d0 \ub300\ud55c \ub192\uc740 \ucd08\uae30 \ud22c\uc790 \ube44\uc6a9\uc744 \ud53c\ud558\uace0\uc790 \ud4e8\uc5b4\ud074\ub77c\uc6b0\ub4dc\ub97c \ud0dd\ud558\uace0 \uc788\ub2e4. \ud074\ub77c\uc6b0\ub4dc \uc194\ub8e8\uc158\uc744 \ud1b5\ud574 \uae30\uc5c5\uc740 \uc74c\uc131, \ucc44\ud305, \uc774\uba54\uc77c \ubc0f \ubb38\uc790\ub97c \ud1b5\ud574 \uace0\uac1d\uacfc \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\ud560 \uc218 \uc788\ub2e4.<\/p>\n<p>\ucd5c\uadfc \u2018\ubc84\ud130\ubcfc(Butterball)\u2019, \u2018\ubd81\uc787\ub2f7\ucef4(BookIt.com)\u2019, \u2018\ucef4\ud37c\ub2c8 \ub108\uc2a4(Company Nurse)\u2019 \ubc0f \u2018\ud37c\ud3ec\uba3c\uc2a4 \ud5ec\uc2a4 \ud14c\ud06c\ub180\ub7ec\uc9c0(Performance Health Technology)\u2019\ub97c \ud3ec\ud568\ud55c \uc5ec\ub7ec \ubbf8\uad6d \uae30\uc5c5\ub4e4\uc774 \ud4e8\uc5b4\ud074\ub77c\uc6b0\ub4dc\ub85c \uc774\uc804\ud588\ub2e4. \u2018\uc544\ucf54\ub3c4 NZ(Accordo NZ)\u2019, \u2018\uc545\ud0c0\ubcf4(Actavo)\u2019, \u2018ARS\u2019, \u2018\uc544\uc2dc\uc2a4\ud150\uc2dc\uc544 \ubcfc\ub9ac\ubc14(Asistencia Bolivar)\u2019, \u201986 400\u2019, \u2018\uc5d4\ud2b8\ub7ec\uc2a4\ud2b8 \uc5d0\ub108\uc9c0(Entrust Energy)\u2019, \u2018\ud50c\ub809\uc2a4 \ud5e4\uc2a4\ud0c0\uc624 \ub370 \ub810\ub77c\uc2dc\uc624\ub098\uba58\ud1a0\uc2a4 \ud3f0\ud14c\ub77c (Flex Gest\u00e3o de Relacionamentos S.A., Fonterra)\u2019, \u2018\uadf8\ub808\uc774\ud130 \ubc45\ud06c (Greater Bank)\u2019, \u2018\ucf04\ucf54\uc6b0 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc988(Keonkou Communications (RIZAP Group))\u2019, \u2018\uc624\ube0c\ub77c\uc5d4 \uae00\ub798\uc2a4 (O\u2019Brien Glass)\u2019, \u2018\uc77c\ubcf8 \ud654\uc774\uc790 (Pfizer Japan)\u2019, \u2018\ud3ec\uc2a4\ud2b8\ucf54\ub4dc \ubcf5\uad8c (Postcode Lottery)\u2019, \u2018\ud038\uc2a4\ud2b8\ub9ac\ud2b8 \ube0c\ub77c\uc9c8(QuinStreet Brazil)\u2019, \u2018\uc138\uad6c\ub85c\uc2a4 \ubcfc\ub9ac\ubc14 (Seguros Bolivar)\u2019, \u2018\ub354 \uc6e8\uc5b4\ud558\uc6b0\uc2a4 \uadf8\ub8f9 (The Warehouse Group)\u2019, \u2018\uc6e8\uc2a4\ud2b8\ud329 \ub274\uc9c8\ub79c\ub4dc(Westpac New Zealand)\u2019 \ub4f1 \uc804 \uc138\uacc4 \ub9ce\uc740 \uae30\uc5c5 \ub610\ud55c \ud4e8\uc5b4\ud074\ub77c\uc6b0\ub4dc\ub97c \ud0dd\ud588\ub2e4.<\/p>\n<p>\uc62c\ud574 \ucd08 \ud4e8\uc5b4\ud074\ub77c\uc6b0\ub4dc \uc11c\ube44\uc2a4\ub97c \uc2dc\uc791\ud55c \ud55c\uad6d\ub3c4 \uc790\uc720 \uc5ec\ud589 \ud50c\ub7ab\ud3fc \ub9c8\uc774\ub9ac\uc5bc\ud2b8\ub9bd\uacfc \uc554\ud638 \ud654\ud3d0 \uac70\ub798\uc18c \ub370\uc774\ube57\uc744 \ube44\ub86f\ud558\uc5ec \ub2e4\uc591\ud55c \uaddc\ubaa8\uc758 \uace0\uac1d\uc0ac\ub97c \ube60\ub974\uac8c \ub298\ub824\uac00\uace0 \uc788\ub2e4.<\/p>\n<p><strong>\ubaa8\ub4e0<\/strong> <strong>\uc0b0\uc5c5\uc744<\/strong> <strong>\uc544\uc6b0\ub974\ub294<\/strong> <strong>\uace0\uac1d<\/strong> <strong>\ucee4\ubba4\ub2c8\ucf00\uc774\uc158<\/strong> <strong>\uc194\ub8e8\uc158<\/strong><\/p>\n<p>\uc791\ub144 \uc81c\ub124\uc2dc\uc2a4\uac00 \uc81c\uacf5\ud558\ub294 3\uac1c\uc758 \uc8fc\uc694 \uc194\ub8e8\uc158 \uc911 \uc2e0\uaddc \uace0\uac1d\uc758 \uc808\ubc18 \uc774\uc0c1\uc774 \uac04\ud3b8\ud558\uac8c \uc0ac\uc6a9\ud560 \uc218 \uc788\uace0 \ube60\ub974\uac8c \uad6c\ucd95 \uac00\ub2a5\ud558\uba70 \ud655\uc7a5\uc131\uc744 \uac00\uc9c4 \ud4e8\uc5b4\ud074\ub77c\uc6b0\ub4dc\ub97c \uc120\ud0dd\ud588\ub2e4. \ub610\ud55c, \uc804 \uc138\uacc4 \uc120\ub3c4 \ucc28\ub7c9\uacf5\uc720 \uae30\uc5c5 \uc911 \ud558\ub098\uc640\uc758 \uc218\ubc31\ub9cc \ub2ec\ub7ec \uaddc\ubaa8\uc758 \uacc4\uc57d \uccb4\uacb0\uc744 \ud3ec\ud568\ud574 \uc2e0\uaddc \ub300\uae30\uc5c5 \uace0\uac1d \uc601\uc785\uc774 330% \uc99d\uac00\ud558\uba74\uc11c \uae30\uc5c5 \ubd80\ubb38\uc5d0\uc11c \uae30\ub85d\uc801\uc778 \uc131\uacfc\ub97c \uc62c\ub838\ub2e4. \ud2b9\ud788, \uacf5\uacf5\ubd80\ubb38 (600%)\uc640 \uc5ec\ud589\/\uad00\uad11 \uc0b0\uc5c5(300%)\uc758 \uac70\ub798 \uac74\uc218\uac00 \ud06c\uac8c \uc99d\uac00\ud588\ub2e4.<\/p>\n<p>\ud4e8\uc5b4\ud074\ub77c\uc6b0\ub4dc\uc758 \uae00\ub85c\ubc8c \ud658\uacbd\uc740 \ube60\ub974\uac8c \ud655\uc7a5\ud588\ub2e4. \ubd81\ubbf8\uc640 \ub77c\ud2f4 \uc544\uba54\ub9ac\uce74\uc5d0\uc11c \ub450\uc790\ub9bf \uc218 \uc131\uc7a5\uc138\ub97c \uae30\ub85d\ud588\uace0 \uc720\ub7fd, \uc911\ub3d9, \uc544\ud504\ub9ac\uce74, \uc544\ud0dc \uc9c0\uc5ed\uc5d0\uc11c\ub294 \uac01\uac01 \uc57d 200% \uc131\uc7a5\uc744 \ubcf4\uc600\ub2e4. \uc774\ub7ec\ud55c \uc131\uc7a5\uc740 \ub3c5\uc77c \uc544\ub9c8\uc874 \uc6f9 \uc11c\ube44\uc2a4\ub97c \ud1b5\ud55c \uc11c\ube44\uc2a4 \uc2dc\uc791, 4\uac1c\uc758 \uc2e0\uaddc \uc2dc\uc7a5\uc5d0 \ud1b5\uc2e0 \ud68c\uc120\uae4c\uc9c0 \ud55c \ubc88\uc5d0 \uc81c\uacf5\ud558\ub294 \ud4e8\uc5b4\ud074\ub77c\uc6b0\ub4dc \ubcf4\uc774\uc2a4(PureCloud Voice) \ub7f0\uce6d \ubc0f \uc804\ub7b5\uc801 \ud30c\ud2b8\ub108 \uc0dd\ud0dc\uacc4\uc758 \ud655\ub300\ub85c \ud798\uc744 \uc5bb\uc5c8\ub2e4. \uc62c\ud574 \ub9e4\ucd9c\uc758 \uc57d 50% \uc774\uc0c1\uc774 \ud4e8\uc5b4\ud074\ub77c\uc6b0\ub4dc\uc758 \ud30c\ud2b8\ub108\uc5d0\uc11c \ub098\uc654\ub2e4.<\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4 \ud4e8\uc5b4\ud074\ub77c\uc6b0\ub4dc \uc218\uc11d \ubd80\uc0ac\uc7a5\uc778 \uc62c\ub9ac\ube44\uc5d0 \uc8fc\ube0c(Olivier Jouve)\ub294 \u201c\ud4e8\uc5b4\ud074\ub77c\uc6b0\ub4dc\uac00 \ud3ed\ubc1c\uc801\uc778 \uc131\uc7a5\uc138\ub97c \ubcf4\uc778\ub2e4\ub294 \uac83\uc740 \ubd80\uc778\ud560 \uc218 \uc5c6\ub2e4\u201d\uba70\u201d\uc81c\ud55c\ub41c \uc790\uc6d0\uc744 \uac00\uc9c4 \ube60\ub974\uac8c \uc131\uc7a5\ud558\ub294 \uae30\uc5c5\uc740 \ud4e8\uc5b4\ud074\ub77c\uc6b0\ub4dc\uac00 \ub2e8\uc21c\ud558\uba70 \ube44\uc6a9 \ud6a8\uc728\uc801\uc774\uae30 \ub54c\ubb38\uc5d0 \uc120\ud638\ud55c\ub2e4. \uae00\ub85c\ubc8c \ub300\uae30\uc5c5\uc740 \ud4e8\uc5b4\ud074\ub77c\uc6b0\ub4dc\uc758 \ubb34\ud55c \ud655\uc7a5\uc131 \ubc0f \uc624\ud508 API\uc758 \uc720\uc5f0\uc131 \ub54c\ubb38\uc5d0 \uc120\ud638\ud558\uace0 \uc788\ub2e4. \u00a0\ud4e8\uc5b4\ud074\ub77c\uc6b0\ub4dc\ub294 \uae30\uc5c5\uc758 \uaddc\ubaa8\uc640 \uc0c1\uad00\uc5c6\uc774 \ud544\uc694\ud55c \uc694\uad6c\uc0ac\ud56d\uc744 \uc644\ubcbd\ud558\uac8c \uc9c0\uc6d0\ud55c\ub2e4.\u201d<\/p>\n<p><strong>\uc9c4\ud654\ud558\ub294<\/strong> <strong>\uc194\ub8e8\uc158<\/strong><\/p>\n<p>\ud604\uc7ac, \ud4e8\uc5b4\ud074\ub77c\uc6b0\ub4dc\ub294 \uc804 \uc138\uacc4\uc5d0 \uc788\ub294 \ubaa8\ub4e0 \uc0b0\uc5c5 \ub0b4 \uae30\uc5c5\ub4e4\uc758 \ud3c9\uade0 \ud558\ub8e8 300\ub9cc \uac1c \uc774\uc0c1\uc758 \uc778\ud130\ub799\uc158\uacfc \ub9e4\ub2ec 40\uc5b5 \uac1c\uc758 API \ud638\ucd9c\uc744 \uad00\ub9ac\ud55c\ub2e4. \ub9e4\uc8fc \uc2e0\uaddc \uae30\ub2a5 \ubc0f \uc5ed\ub7c9\uc774 \ud4e8\uc5b4\ud074\ub77c\uc6b0\ub4dc \ud50c\ub7ab\ud3fc\uc5d0 \ucd94\uac00\ub418\uace0 \uc788\uc73c\uba70 \uc62c\ud574 \uc57d 130\uac00\uc9c0 \uae30\ub2a5 \ubc0f \uc5ed\ub7c9\uc774 \ucd94\uac00\ub418\uc5c8\ub2e4.<\/p>\n<p>\uc8fc\uc694 \ud558\uc774\ub77c\uc774\ud2b8\ub294 \ub2e4\uc74c\uacfc \uac19\ub2e4:<\/p>\n<ul>\n<li><strong>\ubd84\uc11d<\/strong><strong>:<\/strong> \uc0c8\ub85c\uc6b4 \ud544\ud130, \uc800\uc7a5 \ubc0f \ub0b4\ubcf4\ub0b4\uae30 \uae30\ub2a5\uc740 \uace0\uac1d\uc5d0\uac8c \uac70\uc758 \ubb34\uc81c\ud55c\uc73c\ub85c \ub370\uc774\ud130\ub97c \ubcf4\uace0 \ud544\ud130\ub9c1\ud558\uba70 \uc138\ubd84\ud654\ud560 \uc218 \uc788\ub294 \uae30\ub2a5\uc744 \uc81c\uacf5\ud55c\ub2e4.<\/li>\n<li><strong>\ub514\uc9c0\ud138<\/strong><strong>:<\/strong> SMS \ubb38\uc790 \uc778\ud130\ub799\uc158, \ud398\uc774\uc2a4\ubd81 \uba54\uc2e0\uc800, \ub77c\uc778 \ubc0f \ud2b8\uc704\ud130\uc5d0 \ub300\ud55c \uc9c0\uc6d0\uc774 \uc81c\uacf5\ub41c\ub2e4.<\/li>\n<li><strong>\uc778\ub825<\/strong> <strong>\uad00\ub9ac<\/strong><strong>:<\/strong> \ucd5c\ucd08\ub85c AI\uac00 \uc8fc\ub3c4\ud558\ub294 \ucee8\ud0dd \uc13c\ud130\uc758 <a href=\"https:\/\/www.genesys.com\/press?release=122762\">\uc790\ub3d9 \uc608\uce21 \ubc0f \uc2a4\ucf00\uc904\ub9c1<\/a> \uc11c\ube44\uc2a4\ub294 95%~97% \uc785\uc99d\ub41c \uc815\ud655\ub3c4\ub85c \uacb0\uacfc\ub97c \uc0dd\uc131\ud55c\ub2e4.<\/li>\n<li><strong>\ub0b4\uc7a5<\/strong> <strong>\uac00\ub2a5\ud55c<\/strong> <strong>\ud504\ub808\uc784\uc6cc\ud06c<\/strong><strong>:<\/strong> \uac04\ub2e8\ud55c \ud50c\ub7ec\uadf8\uc564\ud50c\ub808\uc774 \ud504\ub808\uc784 \uc6cc\ud06c\ub97c \ud65c\uc6a9\ud574 \ud4e8\uc5b4\ud074\ub77c\uc6b0\ub4dc \uc0ac\uc6a9\uc790 \uc778\ud130\ud398\uc774\uc2a4\ub294 \uc774\uc81c \uace0\uac1d\uad00\uacc4\uad00\ub9ac (CRM)\uc2dc\uc2a4\ud15c\uacfc \uac19\uc740 \uc368\ub4dc \ud30c\ud2f0 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc5d0 \ud1b5\ud569\ub420 \uc218 \uc788\ub2e4.<\/li>\n<li><strong>\ud4e8\uc5b4\ud074\ub77c\uc6b0\ub4dc<\/strong> <strong>\ud50c\ub7ab\ud3fc\uc6a9<\/strong> <strong>\ud504\ub9ac\ubbf8\uc5c4<\/strong> <strong>\uc560\ud50c\ub9ac\ucf00\uc774\uc158<\/strong><strong>:<\/strong> \ud604\uc7ac 60\uac1c \uc774\uc0c1\uc758 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc774 \ud4e8\uc5b4\ud074\ub77c\uc6b0\ub4dc\uc640 \ud1b5\ud569\uc774 \uac00\ub2a5\ud558\uba70 \uc808\ubc18 \uc774\uc0c1\uc758 \ud4e8\uc5b4\ud074\ub77c\uc6b0\ub4dc \uace0\uac1d\uc774 \ud558\ub098 \uc774\uc0c1\uc758 \ud0c0\uc0ac \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uacfc \ud1b5\ud569\ud558\uace0 \uc788\ub2e4. \uc774\uc81c \uace0\uac1d\ub4e4\uc740 <a href=\"https:\/\/appfoundry.genesys.com\/\">\uc81c\ub124\uc2dc\uc2a4 \uc571\ud30c\uc6b4\ub354\ub9ac<\/a>(Genesys AppFoundry)\ud1b5\ud574 \uc368\ub4dc\ud30c\ud2f0 \ud504\ub9ac\ubbf8\uc5c4 \ud074\ub77c\uc774\uc5b8\ud2b8 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc758 \ubb34\ub8cc \ud3c9\uac00\ud310\uc5d0 \ub4e4\uc5b4\uac00 5\ubd84 \uc774\ub0b4 \uc124\uce58\ud560 \uc218 \uc788\ub2e4.<\/li>\n<\/ul>\n<p>2015\ub144\uc5d0 \uc804 \uc138\uacc4\uc5d0\uc11c \ucd9c\uc2dc\ub41c <a href=\"https:\/\/www.genesys.com\/platform\/purecloud\">\ud4e8\uc5b4\ud074\ub77c\uc6b0\ub4dc<\/a> \ud50c\ub7ab\ud3fc\uc740 \uc720\uc5f0\ud558\uace0 \ud48d\ubd80\ud55c \uae30\ub2a5\uc744 \uac16\ucd94\uace0 \uc788\uc73c\uba70, \uac1c\ubc29\uc801\uc774\uc5b4\uc11c \uae30\uc5c5\uc758 \ube60\ub978 \ud601\uc2e0\uc744 \uc9c0\uc6d0\ud55c\ub2e4. \uc544\uc6b8\ub7ec, \uae30\uc5c5\uc758 \uace0\uac1d\uc774 \ub298\uc5b4\ub0a8\uc5d0 \ub530\ub77c \ubbfc\ucca9\ud558\uac8c \ud655\uc7a5\ud560 \uc218 \uc788\ub294 \ubbf8\ub798\uc5d0 \uc900\ube44\ub41c \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud55c\ub2e4.<\/p>\n<p>\ucd5c\uadfc, \uc81c\ub124\uc2dc\uc2a4\ub294 \ud4e8\uc5b4\ud074\ub77c\uc6b0\ub4dc \ud50c\ub7ab\ud3fc\uc73c\ub85c \uc778\ud574 \u201c\ud3ec\ub808\uc2a4\ud130 \uc6e8\uc774\ube0c\u2122 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130, 2018\ub144 3\ubd84\uae30\u201d \ubcf4\uace0\uc11c\uc5d0\uc11c \ub9ac\ub354\ub85c \uc120\uc815\ub418\uc5c8\ub2e4. \uae00\ub85c\ubc8c \uc5f0\uad6c \uc790\ubb38 \ud68c\uc0ac\uc778 \ud3ec\ub808\uc2a4\ud130 \ub9ac\uc11c\uce58 \uae30\uad00\uc778 \ud3ec\ub808\uc2a4\ud130\ub294 \ud604\uc7ac \uc81c\ud488 \uc624\ud37c\ub9c1, \uc804\ub7b5 \ubc0f \ub9c8\ucf13 \ud3ec\uc9c0\uc158\uc744 \uc870\uc0ac\ud588\ub2e4. \ud3ec\ub808\uc2a4\ud130 \uc6e8\uc774\ube0c: \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130, 2018\ub144 3\ubd84\uae30\ub294 <a href=\"https:\/\/www.genesys.com\/resources\/genesys-named-leader-in-forrester-wave-for-cloud-contact-centers?cid=7010d000000mYqw\">\uc5ec\uae30\uc11c<\/a> \ubb34\ub8cc\ub85c \ubc1b\uc744 \uc218 \uc788\ub2e4.<\/p>\n<p>*<em>\uc81c\ub124\uc2dc\uc2a4\uc758<\/em> <em>\uc758\ub8b0\ub85c<\/em> <em>\ud3ec\ub808\uc2a4\ud130<\/em> <em>\ucee8\uc124\ud305\uc5d0\uc11c<\/em><em> 2017<\/em><em>\ub144<\/em><em> 12<\/em><em>\uc6d4<\/em> <em>\uc2e4\uc2dc\ud55c<\/em> <em>\uc81c\ub124\uc2dc\uc2a4<\/em> <em>\ud4e8\uc5b4\ud074\ub77c\uc6b0\ub4dc\uc758<\/em> <em>\ucd1d<\/em> <em>\uacbd\uc81c\ud6a8\uacfc<\/em><em>(Total Economic Impact) <\/em><em>\uc5f0\uad6c<\/em><\/p>\n<p><strong>\uc81c\ub124\uc2dc\uc2a4<\/strong><strong>(Genesys)<\/strong><strong>\uc5d0<\/strong> <strong>\ub300\ud558\uc5ec<\/strong><\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4 \u00ae \ub294 \ub9e4\ub144 250\uc5b5 \uac74 \uc774\uc0c1\uc758 \uc138\uacc4 \ucd5c\uace0\uc758 \uace0\uac1d \uacbd\ud5d8\uc744 \uc9c0\uc6d0\ud558\uace0 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4\uc758 \uc131\uacf5\uc740 \uae30\uc5c5\ub4e4\uc774 \ub9e4\uc77c \uc9c1\uc6d0\uacfc \uace0\uac1d\uacfc\uc758 \ub300\ud654\ub97c \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uc5f0\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\ub294 \ub370 \uc788\ub2e4. \ub9e4\uc77c 100\uc5ec\uac1c\uac00 \ub118\ub294 \ub098\ub77c\uc5d0\uc11c 11,000\uc5ec \uac1c \uae30\uc5c5\ub4e4\uc774 \ub208\ubd80\uc2e0 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \ub0b4\uace0 \uc624\ub798\ub3c4\ub85d \uc9c0\uc18d\uac00\ub2a5\ud55c \uace0\uac1d \uad00\uacc4\ub97c \ub9cc\ub4e4\uc5b4\ub0b4\ub294 \uc138\uacc4 1 \uc704 \uc81c\ub124\uc2dc\uc2a4\uc758 \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc\uc744 \uc2e0\ub8b0\ud558\uace0 \uc788\ub2e4.\u00a0 \ucd5c\uace0\uc758 \uae30\uc220\uacfc \uc0ac\ub78c\uc758 \ucc3d\uc758\ub825\uc744 \ud1b5\ud569\ud558\uc5ec \uc81c\ub124\uc2dc\uc2a4\ub294 \uc790\uc5f0\uc2a4\ub7f0 \uc758\uc0ac\uc18c\ud1b5\uc744 \ubc18\uc601\ud558\uba70 \uc0dd\uac01\ub300\ub85c \uc791\ub3d9\ud558\ub294 \uc194\ub8e8\uc158\uc744 \ub9cc\ub4e0\ub2e4. \uc5c5\uacc4\ub97c \uc120\ub3c4\ud558\ub294 \uc81c\ub124\uc2dc\uc2a4\uc758 \uc194\ub8e8\uc158\uc740 \uc9c4\uc815\ud55c \uc634\ub2c8\ucc44\ub110 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uac00\ub2a5\ucf00 \ud558\uba70, \ubaa8\ub4e0 \ucc44\ub110, \uc628-\ud504\ub808\ubbf8\uc2a4 \ubc0f \ud074\ub77c\uc6b0\ub4dc\uc758 \ubaa8\ub4e0 \ud658\uacbd\uc5d0\uc11c \ub3d9\uc77c\ud55c \uae30\ub2a5\uc744 \uc81c\uacf5\ud55c\ub2e4. \ubcf4\ub2e4 \uc790\uc138\ud55c \uc0ac\ud56d\uc740 <a href=\"http:\/\/www.facebook.com\/genesyskorea\">\ud398\uc774\uc2a4\ubd81<\/a> \ubc0f Genesys \ube14\ub85c\uadf8\ub97c \ud1b5\ud574 <a href=\"https:\/\/www.genesys.com\/kr\">https:\/\/www.genesys.com\/kr<\/a>\uc744 \ubc29\ubb38\ud558\uba74 \ub41c\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;section_header&#8221; css=&#8221;.vc_custom_1528494718870{background-image: url(https:\/\/www.genesys.com\/media\/Newsroom.jpg?id=8353) !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text] \uc81c\ub124\uc2dc\uc2a4 \ud4e8\uc5b4\ud074\ub77c\uc6b0\ub4dc, \uc804\ub144 \ub300\ube44 \uc138\uc790\ub9ac \uc218 \ub9e4\ucd9c \uc131\uc7a5 \uae30\ub85d \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uace0\uac1d \uacbd\ud5d8 \uc194\ub8e8\uc158\uc740 \uac00\uc7a5 \ube60\ub974\uac8c \uc131\uc7a5\ud558\ub294 SaaS \ud50c\ub7ab\ud3fc\uc73c\ub85c \ub098\ud0c0\ub098 [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text](\uc11c\uc6b8 \u2014 2018\ub144 11\uc6d4 26\uc77c)\u2014 \ud604\uc7ac \uc57d 1,300\uc5ec \uace0\uac1d\uc0ac\ub97c \ubcf4\uc720\ud558\uba70 \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8 \ubc0f \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158 \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \ub9ac\ub354\uc778 \uc81c\ub124\uc2dc\uc2a4\u00ae(www.genesys.com\/kr)\ub294 \uc62c\uc778\uc6d0 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ubc0f \ube44\uc988\ub2c8\uc2a4 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uc194\ub8e8\uc158\uc778 [&hellip;]<\/p>\n","protected":false},"author":347,"featured_media":0,"template":"","class_list":["post-115715","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"11\/26\/2018","utm_pass":false},"news_date":"2018-11-26","_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/announcements\/115715","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/347"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/announcements\/115715\/revisions"}],"predecessor-version":[{"id":115738,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/announcements\/115715\/revisions\/115738"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=115715"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}