{"id":111868,"date":"2015-03-30T00:00:00","date_gmt":"2015-03-30T07:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=111868"},"modified":"2018-11-08T09:06:12","modified_gmt":"2018-11-08T17:06:12","slug":"test-pr","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ko-kr\/company\/newsroom\/announcements\/test-pr","title":{"rendered":"\uc81c\ub124\uc2dc\uc2a4, \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uc5ec\uc815 \uad00\ub9ac \ud50c\ub7ab\ud3fc\uc73c\ub85c \uc0c8\ub85c\uc6b4 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc2dc\uc2a4\ud15c \uac15\ud654"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<p class=\"pre\">03\/30\/2015<\/p>\n<h1>\uc81c\ub124\uc2dc\uc2a4, \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uc5ec\uc815 \uad00\ub9ac \ud50c\ub7ab\ud3fc\uc73c\ub85c \uc0c8\ub85c\uc6b4 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc2dc\uc2a4\ud15c \uac15\ud654<\/h1>\n<h2><\/h2>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[vc_column_text]<\/p>\n<p class=\"pgtitle\">&nbsp;<\/p>\n<h4><strong>\uc81c\ub124\uc2dc\uc2a4, \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uc5ec\uc815 \uad00\ub9ac \ud50c\ub7ab\ud3fc\uc73c\ub85c \uc0c8\ub85c\uc6b4 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc2dc\uc2a4\ud15c \uac15\ud654<\/strong><\/h4>\n<p><em>\ucc28\uc138\ub300 \uc81c\ub124\uc2dc\uc2a4 \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc\uc73c\ub85c \uace0\uac1d \uc5ec\uc815\uacfc \uc778\ud130\ub799\uc158\uc744 \ud1b5\ud569, \uc870\uc728 \ubc0f \ubaa8\ub2c8\ud130\ub9c1\ud558\uc5ec \uae30\uc874\uc5d0 \uad6c\ucd95\ub41c CRM \uc2dc\uc2a4\ud15c \ubcf4\uc644<\/em><\/p>\n<p>2015\ub144 3\uc6d4 30\uc77c, \ub300\ud55c\ubbfc\uad6d&nbsp;\u2014 \uace0\uac1d\uacbd\ud5d8 \ubc0f \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158 \ubd84\uc57c\uc758 \uc138\uacc4\uc801 \uc120\ub3c4\uae30\uc5c5\uc778 \uc81c\ub124\uc2dc\uc2a4(<a href=\"https:\/\/www.genesys.com\/kr\">www.genesys.com\/kr<\/a>)\ub294 \uc624\ub298 \ucc28\uc138\ub300 <a href=\"https:\/\/www.genesys.com\/cloud-platform\">Genesys \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc<\/a>\uc744 \ubc1c\ud45c\ud588\ub2e4. \uc774\ubc88\uc5d0 \ubc1c\ud45c\ub41c \uc0c8 \ud50c\ub7ab\ud3fc\uc744 \ub3c4\uc785\ud558\ub294 \uae30\uc5c5\ub4e4\uc740 \ubcf5\ud569\uc801\uc778 <a href=\"https:\/\/www.genesys.com\/en-gb\/customer-experience\/innovations\/omnichannel\">\uc634\ub2c8\ucc44\ub110<\/a>\uc5d0 \uac78\uce5c \uace0\uac1d\uc5ec\uc815\uacfc \ubaa8\ub4e0 \uace0\uac1d\uc5d0\uac8c \ub9de\ucda4\ud654\ub41c \uc0c1\ub2f4\uc744 \uc644\ubcbd\ud558\uac8c \ud1b5\ud569, \uc870\uc728 \ubc0f \ubaa8\ub2c8\ud130\ub9c1 \ud560 \uc218 \uc788\uac8c \ub41c\ub2e4. Genesys\uc758 \uc634\ub2c8\ucc44\ub110 \uc5ec\uc815 \uad00\ub9ac \ud50c\ub7ab\ud3fc\uc740 \uc634\ub2c8\ucc44\ub110 \ucee8\ud14d\uc2a4\ud2b8(\uc74c\uc131\ud3ec\ud568), \ubcf5\ud569\ucc44\ub110 \uc9c0\uc6d0, \ud1b5\ud569 \ubc0f \uc870\uc728, \uc5ec\uc815 \uc8fc\uae30 \uad00\ub9ac\ub97c \uacb0\ud569\ud558\uc5ec \uc140\ud504\uc11c\ube44\uc2a4\uc640 \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0 \uc11c\ube44\uc2a4\ub97c \uac1c\uc120\ud55c\ub2e4. \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc744 \ud1b5\ud574 \uae30\uc5c5\ub4e4\uc740 \uace0\uac1d\uc5ec\uc815 \uc804\ubc18\uc5d0 \uac78\uccd0 \uace0\uac1d\uacfc \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\ud558\uace0 \uc548\ub0b4\ud560 \uc218 \uc788\ub294 \ud50c\ub7ab\ud3fc\uc744 \ub4dc\ub514\uc5b4 \ud655\ubcf4, \uc77c\uad00\uc801\uc774\uace0 \ud6a8\uc728\uc801\uc778 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uc640 \ud5a5\uc0c1\ub41c \uc601\uc5c5 \uc2e4\uc801\uc744 \uae30\ub300\ud560 \uc218 \uc788\ub2e4. \uc0c8 \ud50c\ub7ab\ud3fc\uc740 \u201c\uc774\ub825 \uc2dc\uc2a4\ud15c\u201d \uc5ed\ud560\uc744 \ud558\ub294 \uae30\uc874\uc5d0 \ub3c4\uc785\ub41c CRM \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uacfc \ubcd1\ub9bd \uac00\ub2a5\ud55c \u201c\uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc2dc\uc2a4\ud15c\u201d\uc73c\ub85c \uace0\uac1d \uc774\ub825\uacfc \uace0\uac1d\uc6a9 \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4\ub97c \uad00\ub9ac\ud55c\ub2e4.<\/p>\n<p><strong>\uace0\uac1d \uc5ec\uc815\uc744 \uc7ac\uc815\uc758\ud558\uc5ec \uc6b4\uc601\uc5d0 \uc644\ubcbd \uc801\uc6a9<\/strong><\/p>\n<p>\ubaa8\ubc14\uc77c \uae30\uae30\ub97c \ud1b5\ud55c \uace0\uac1d\uacfc \uae30\uc5c5\uac04 \ub514\uc9c0\ud138 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc774 \ub298\uc5b4\ub0a8\uc5d0 \ub530\ub77c \uace0\uac1d\uc758 \uc5ec\uc815\uc740 \uc810\uc810 \ub354 \ubc29\ud5a5\uc744 \uc608\uce21\ud558\uae30 \uc5b4\ub835\uace0 \uc784\uc758\uc801\uc73c\ub85c \uc9c4\ud589\ub418\uace0 \uc788\ub2e4. \uadf8\ub7fc\uc5d0\ub3c4 \ubd88\uad6c\ud558\uace0 \uc624\ub298\ub0a0\uc758 \uae30\uc5c5\ub4e4\uc740 \uc5ec\uc804\ud788 \u2018\uace0\uac1d\uc758 \uc758\ub3c4\u2019\ub098 \uace0\uac1d\uc5ec\uc815 \ub4a4\uc5d0 \uac10\ucd94\uc5b4\uc9c4 \ubb38\ub9e5\uc744 \ud30c\uc545\ud558\uc9c0 \ubabb\ud558\ub294 \uc870\uc9c1\uc758 \uc0ac\uc77c\ub85c\uc5d0 \uc758\uc9c0\ud574 \uace0\uac1d\uc744 \uc0c1\ub300\ud558\uace0 \uc788\ub2e4. \uadf8 \uacb0\uacfc \uace0\uac1d\ub4e4\uc740 \uae30\uacc4\uc801\uc778 \uc751\ub300\uc5d0 \uc2e4\ub9dd\ud558\uace0 \uae30\uc5c5\ub4e4\uc758 \uacbd\uc601 \uc2e4\uc801\ub3c4 \uc545\ud654\ub41c\ub2e4. \uc774\ub97c \uadf9\ubcf5\ud558\uace0\uc790 \ucd5c\uadfc \uae30\uc5c5\ub4e4\uc740 <a href=\"https:\/\/www.genesys.com\/en-gb\/solutions\">\uace0\uac1d \uc5ec\uc815<\/a>\uc758 \uc7ac\uc815\uc758\uc640 \uc124\uacc4\uc5d0 \ub098\uc11c\uace0 \uc788\uc73c\ub098 \uc544\uc9c1\uae4c\uc9c0\ub294 \uc2e4\uc81c \uc6b4\uc601\uc5d0 \uc801\uc6a9\ub418\uae30\uc5d0\ub294 \ubb34\ub9ac\ub2e4. \ucc28\uc138\ub300 \uc81c\ub124\uc2dc\uc2a4 \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 \uae30\uc5c5\ub4e4\uc740 \uc774\ub7ec\ud55c \uc7ac\uc815\uc758\ub41c \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uc5ec\uc815\uc744 \uc2e0\uc18d\ud558\uac8c \uc2e4\ud589, \ud1b5\ud569 \ubc0f \uc870\uc728, \ubaa8\ub2c8\ud130\ub9c1, \uac1c\uc120\ud560 \uc218 \uc788\ub2e4.<\/p>\n<p><strong>\uc634\ub2c8\ucc44\ub110 \uc5ec\uc815 \uad00\ub9ac, \uc774\uc81c \ud604\uc2e4\uc774 \ub418\ub2e4<\/strong><\/p>\n<p>\uc544\uc9c1\uae4c\uc9c0\ub3c4 \ub300\ubd80\ubd84\uc758 \uae30\uc5c5\ub4e4\uc740 \uba40\ud2f0\ucc44\ub110 \uace0\uac1d \uc0c1\ub2f4\ub9cc\uc744 \uc9c0\uc6d0\ud558\uace0 \uc788\ub2e4. \ub2e4\uc2dc \ub9d0\ud574 \uc74c\uc131, \uc774\uba54\uc77c, \ucc44\ud305\uacfc \uac19\uc740 \ub2e4\uc218\uc758 \ucc44\ub110\uc744 \uc9c0\uc6d0\ud558\uc9c0\ub9cc \ub2e4\uc218\uc758 \uae30\uc5c5\ub4e4\uc740 \uc74c\uc131\uc744 \ud3ec\ud568\ud574 \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \ucee8\ud14d\uc2a4\ud2b8(\uc634\ub2c8\ucc44\ub110 \ucee8\ud14d\uc2a4\ud2b8)\ub97c \uacf5\uc720\ud558\uc9c0 \ubabb\ud558\uace0 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4 \ud50c\ub7ab\ud3fc\uc758 \ub4f1\uc7a5\uc73c\ub85c \uc774\uc81c \uace0\uac1d\ub4e4\uc740 \uc634\ub2c8\ucc44\ub110 \ucee8\ud14d\uc2a4\ud2b8 \ubfd0\ub9cc \uc544\ub2c8\ub77c \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uc5ec\uc815 \uad00\ub9ac\ub97c \uc77c\uad04\uc801\uc73c\ub85c \uac00\ub2a5\ucf00 \ud558\ub294 \uc138\uac00\uc9c0 \ucd94\uac00 \uae30\ub2a5\uc744 \ub204\ub9b4 \uc218 \uc788\ub2e4. \uc989, \ub2e8\uc77c \uc0c1\ub2f4 \ub0b4\uc5d0\uc11c\uc758 \ubcf5\uc218 \ucc44\ub110 \ub3d9\uae30\ud654(\ubcf5\ud569 \ucc44\ub110 \uc9c0\uc6d0), \uace0\uac1d \uc5ec\uc815\uacfc \uc778\ud130\ub799\uc158\uc758 \ub2e8\uacc4\ubcc4 \uc5f0\uacb0(\ud1b5\ud569), \ub9c8\uc9c0\ub9c9\uc73c\ub85c \uc5ec\uc815\uc758 \uc124\uacc4, \ud1b5\ud569 \ubc0f \uc870\uc728, \ubaa8\ub2c8\ud130\ub9c1, \uac1c\uc120\uc744 \ud3ec\ud568\ud55c \uace0\uac1d \uc5ec\uc815 \uc8fc\uae30 \uad00\ub9ac(\uace0\uac1d \uc5ec\uc815\uc758 \ub77c\uc774\ud504\uc0ac\uc774\ud074 \uad00\ub9ac)\ub2e4. \uae30\uc5c5\ub4e4\uc774 \uc634\ub2c8\ucc44\ub110 \uc5ec\uc815\uc744 \uad00\ub9ac\ud560 \uc218 \uc788\ub3c4\ub85d \uc81c\ub124\uc2dc\uc2a4 \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc\uc5d0 \ub2e4\uc74c\uc758 \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc774 \ucd94\uac00\ub418\uc5c8\ub2e4:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/analytics-and-reporting\">\uace0\uac1d \uc5ec\uc815 \ubd84\uc11d\uacfc \ubaa8\ub2c8\ud130\ub9c1<\/a>: \uac1c\ubcc4 \uace0\uac1d \ub610\ub294 \ubcf5\uc218\uc758 \uace0\uac1d \uc5ec\uc815\uc5d0 \ub300\ud55c \uc774\ud574\uc640 \ud1b5\ucc30\ub825\uc744 \uc81c\uacf5\ud558\uc5ec \ucd5c\uc801\ud654\ub41c \uace0\uac1d \uc0c1\ub2f4\uc744 \uc2e4\ud604\ud558\uba70 \uace0\uac1d \uc5ec\uc815\uc744 \ubaa8\ub2c8\ud130\ub9c1\ud558\uace0 \uc870\uc815\ud560 \uc218 \uc788\ub2e4.<\/li>\n<li><a href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/omnichannel-desktop\">\uc634\ub2c8\ucc44\ub110 \ub370\uc2a4\ud06c\ud0d1<\/a>: \uc0c1\ub2f4\uc0ac\uacfc \uc804\ubb38\uac00\ub4e4\uc740 \ud1b5\ud569\ub41c \ub370\uc2a4\ud06c\ud0d1\uc744 \ud1b5\ud574 \uace0\uac1d\uacfc \uc18c\ud1b5\ud558\uace0 \uad00\ub828 \uc6cc\ud06c \uc544\uc774\ud15c\uc744 \uc644\ub8cc\ud560 \uc218 \uc788\ub2e4. \uc634\ub2c8\ucc44\ub110 \ub370\uc2a4\ud06c\ud0d1 \uc0c1\uc5d0\uc11c \uace0\uac1d \uc5ec\uc815\uacfc \uad00\ub828\ub41c \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uacfc \uace0\uac1d \uc811\uc810\uc744 \ud558\ub098\uc758 \ud654\uba74\uc5d0\uc11c \ud655\uc778 \uac00\ub2a5\ud558\uba70, \uadfc\ubb34\uc790\ub294 \ubcf5\ud569 \ucc44\ub110 \uc9c0\uc6d0\uc744 \ud65c\uc6a9\ud574 \uace0\uac1d\uacfc \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\ud560 \uc218 \uc788\ub2e4. \ub610\ud55c \uc0c8\ub86d\uac8c \ud1b5\ud569\ub41c \uc9c0\uc2dd \uc815\ubcf4 \uad00\ub9ac\ubfd0\ub9cc \uc544\ub2c8\ub77c \uace0\uac1d\uc5ec\uc815 \uc774\ub825 \ub300\uc2dc\ubcf4\ub4dc\ub97c \ud1b5\ud574 \ucd5c\uc801\uc758 \ub2e4\uc74c \ub2e8\uacc4 \uc774\ub3d9 \ub610\ub294 \uc81c\uc548\uc744 \ud560 \uc218 \uc788\ub2e4.<\/li>\n<li>\uac1c\uc778 \ub9de\ucda4\ud615 \ubcf5\ud569\ucc44\ub110 <a href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/customer-self-service\">\uc140\ud504 \ubc0f \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0 \uc11c\ube44\uc2a4<\/a>: \uc6f9 \uc0ac\uc774\ud2b8, \ubaa8\ubc14\uc77c \uc6f9, IVR \uc571 \ub610\ub294 \ubaa8\ubc14\uc77c \uc571 \uc0c1\uc5d0\uc11c \uac01 \uace0\uac1d\uc5d0 \ub9de\ub294 \ucee8\ud14d\uc2a4\ud2b8 \uc804\ud658\uacfc \uac1c\uc778 \ub9de\ucda4\ud615 \ubcf5\ud569\ucc44\ub110 \uc140\ud504\uc11c\ube44\uc2a4\ub97c &nbsp;\uc81c\uacf5\ud55c\ub2e4. \ub610\ud55c \uc801\uc2dc\uc5d0 \uc5f0\uc18d\uc801\uc778 \ucee8\ud14d\uc2a4\ud2b8 \uc804\ud658\uc744 \ud1b5\ud574 \uc0c1\ub2f4\uc0ac \ub610\ub294 \ubc31\uc624\ud53c\uc2a4 \uc804\ubb38\uac00\ub4e4\uc740 \uc77c\uad00\uc131 \uc788\uac8c \uace0\uac1d\uacfc \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\ud560 \uc218 \uc788\ub2e4.<\/li>\n<li><a href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/omnichannel-desktop\">\uc9c0\uc2dd \uc815\ubcf4 \uad00\ub9ac<\/a>: \uc0c1\ub2f4\uc0ac\uc640 \uace0\uac1d \ubaa8\ub450\uc5d0\uac8c \uc120\uc81c\uc801\uc73c\ub85c \uc0c1\ub2f4 \ub9e5\ub77d\uc5d0 \ubd80\ud569\ud558\ub294 \uc9c0\uc2dd \uc815\ubcf4\ub97c \uc140\ud504 \uc11c\ube44\uc2a4 \ubc0f \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0 \uc2dc\ub098\ub9ac\uc624 \uc0c1\uc5d0\uc11c \uc81c\uacf5\ud55c\ub2e4. \ucd5c\uc801\ud654\ub41c \uc9c0\uc2dd \uc815\ubcf4\ub294 \uc6f9\uc0ac\uc774\ud2b8 \uc0c1\uc5d0\uc11c \ucc44\ub110 \uc0c1\ub2f4 \uc2dc \uace0\uac1d\uc5d0\uac8c \uc81c\uacf5\ub418\uba70 \uace0\uac1d\uc744 \uc0c1\ub300\ud558\ub294 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c\ub3c4 \uc81c\uacf5\ub41c\ub2e4.<\/li>\n<li>\uc634\ub2c8\ucc44\ub110 \ucf5c\ubc31: \uc6f9 \uc0ac\uc774\ud2b8, IVR \uc571, \ubaa8\ubc14\uc77c \uc6f9, \ub610\ub294 \ub124\uc774\ud2f0\ube0c \uc571\uc73c\ub85c\ubd80\ud130 \uc790\ub3d9 \ucf5c\ubc31\uc744 \uc9c0\uc6d0\ud568\uc73c\ub85c\uc368 \uace0\uac1d\ub4e4\uc740 \uc2a4\ucf00\uc904\uc774\ub098 \ucc44\ub110 \uc120\ud0dd\uc5d0 \ub300\ud55c \uc548\ub0b4\uc640 \uc9c0\uc6d0\uc744 \ubc1b\uc744 \uc218 \uc788\ub2e4.<\/li>\n<\/ul>\n<p>\uc81c\ub124\uc2dc\uc2a4 CEO \ud3f4 \uc138\uadf8\ub808\ub294 \u201c\ud604\uc7ac \uadf8 \uc5b4\ub5a0\ud55c \ubca4\ub354\ub3c4 \uace0\uac1d \uc5ec\uc815\uc744 \ud1b5\ud569\ud558\uace0 \uad00\ub9ac\ud558\ub294 \uc9c4\uc815\ud55c \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc\uc744 \uac1c\ubc1c\ud558\uc9c0 \ubabb\ud588\ub2e4\u201d\uba70 \u201c\uc81c\ub124\uc2dc\uc2a4 \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc\uc774 \uc120\uc0ac\ud558\ub294 \uc0c8\ub85c\uc6b4 \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uc5ec\uc815 \uad00\ub9ac \uae30\ub2a5\uc740 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uc758 \uc0c8\ub85c\uc6b4 \uae30\uc900\uc744 \uc124\uc815\ud558\uc5ec \uc81c\ub124\uc2dc\uc2a4\ub97c \ube44\uc804\uacfc \uc2e4\ud589\ub825\uc5d0 \uc788\uc5b4 \uc5c5\uacc4 1\uc704 \uae30\uc5c5\uc73c\ub85c \ubc1c\ub3cb\uc6c0 \uc2dc\ud0ac \uac83\uc774\ub2e4\u201d\ub77c\uace0 \ub9d0\ud588\ub2e4.<\/p>\n<p><strong>\uc140\ud504 \uc11c\ube44\uc2a4\uac00 \ubcf5\ud569\ucc44\ub110 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub85c \ud601\uc2e0\ub418\ub2e4<\/strong><\/p>\n<p>\ub9ce\uc740 \uace0\uac1d\ub4e4\uc774 \uc140\ud504 \uc11c\ube44\uc2a4 \uc811\uc810\uc744 \ud1b5\ud574 \uc0c1\ub2f4\uc744 \uc2dc\uc791\ud558\uc9c0\ub9cc \uae30\uacc4\uc801\uc774\uace0 \ucee8\ud14d\uc2a4\ud2b8 \ud30c\uc545\uc774 \ubd88\uac00\ub2a5\ud55c \uc140\ud504 \uc11c\ube44\uc2a4 \uae30\ub2a5\ub54c\ubb38\uc5d0 \uc0c1\ub2f4 \ud3ec\uae30, \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0 \uc11c\ube44\uc2a4\ub85c \uc804\ud658, \ub610\ub294 \uace0\uac1d \uc11c\ube44\uc2a4\uc5d0 \ub300\ud55c \uc2e4\ub9dd\uc774\ub77c\ub294 \uacb0\uacfc\ub97c \ub0b3\uc558\ub2e4. \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uc5ec\uc815 \uad00\ub9ac\ub294 \uace0\uac1d\uc758 \uc5ec\uc815, \uc774\ub825, \uc758\ub3c4, \uc911\ub300\uc131\uc744 \uace0\ub824\ud558\uc5ec \ucee8\ud14d\uc2a4\ud2b8 \uae30\ubc18\uc758 \uac1c\uc778\ud654\ub41c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uc5ec \uc140\ud504\uc11c\ube44\uc2a4 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \ubcc0\ud654\uc2dc\ud0a8\ub2e4. \uc140\ud504 \uc11c\ube44\uc2a4\uc5d0 \uc801\uc6a9\ub41c \ubcf5\ud569 \ucc44\ub110 \uc9c0\uc6d0\uc740 \ud55c \uac78\uc74c \ub354 \ub098\uc544\uac00 \ub2e8\uc77c \ucc44\ub110 \uc140\ud504 \uc11c\ube44\uc2a4\ub97c \ud601\uc2e0\ud588\ub2e4. \ub610 \ub2e4\ub978 \ucc44\ub110\uc758 \ub3c4\uc6c0\uc744 \ubc1b\uc544 \uc815\ubcf4 \uc804\ub2ec\uc744 \ub2e8\uc77c \ucc44\ub110\ub85c \uc644\uc131\ud558\ub294 \uac83\uc774\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uace0\uac1d\uc774 IVR\uc5d0 \uc804\ud654\ub97c \uac78\uba74 \ub3d9\uae30\ud654\ub41c \uc6f9\uc0ac\uc774\ud2b8 \ub610\ub294 \ubaa8\ubc14\uc77c \uc571\uc73c\ub85c\ubd80\ud130 \uc601\uc0c1 \uc0c1\ub2f4\uc744 \ubc1b\uc73c\uba70 \ud55c\uce35 \uac15\ud654\ub41c \ubcf5\ud569\ucc44\ub110 \uc9c0\uc6d0\uc744 \uacbd\ud5d8\ud560 \uc218 \uc788\ub2e4. \uc5ec\uae30\uc5d0\ub294 \uc601\uc0c1, \ud14d\uc2a4\ud2b8, \uc74c\uc131, \uc6f9\uc0ac\uc774\ud2b8, IVR, \ubaa8\ubc14\uc77c \uc571\uacfc \uac19\uc740 \ub2e4\uc591\ud55c \ub3d9\uae30\ud654 \ucc44\ub110\uacfc \uc811\uc810\uc774 \ud3ec\ud568\ub418\uba70 \uc774 \ubaa8\ub4e0 \uae30\ub2a5\uc740 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uc0c1\ub2f4\uc744 \uac00\ub2a5\ud558\uac8c \ud55c\ub2e4.<\/p>\n<p><strong>\uc634\ub2c8\ucc44\ub110 \ub370\uc2a4\ud06c\ud0d1\uc744 \ud1b5\ud55c \ud504\ub860\ud2b8\uc640 \ubc31\uc624\ud53c\uc2a4 \uc804\ubb38\uac00\uc758 \uc5c5\ubb34 \ub2a5\ub960 \ud5a5\uc0c1<\/strong><\/p>\n<p>\uba40\ud2f0 \ucc44\ub110 \uace0\uac1d \uc0c1\ub2f4\uc744 \ucc98\ub9ac\ud574\uc57c \ud558\ub294 \ucee8\ud0dd \uc13c\ud130 \uc0c1\ub2f4\uc0ac\ub4e4\uc740 \ubcf5\ud569\uc801\uc778 \uc2dc\uc2a4\ud15c \uc0c1\uc5d0\uc11c \uc5ec\ub7ec \uc2a4\ud06c\ub9b0\uc744 \uc774\ub9ac\uc800\ub9ac \uc624\uac00\uba70 \uace0\uac1d\uc744 \uc0c1\ub300\ud558\uace0 \ud310\ub9e4\uc2e4\uc801\ub3c4 \uc62c\ub824\uc57c \ud558\ub294 \ubd80\ub2f4\uc744 \ub290\uaef4 \uc654\ub2e4. \uadf8 \ubfd0 \uc544\ub2c8\ub77c, \u201c\uc804\ubb38\uac00\u201d\ub4e4\uacfc \ubc31\uc624\ud53c\uc2a4 \uadfc\ubb34\uc790\ub4e4\uc774 \ub514\uc9c0\ud138 \ucc44\ub110\uc744 \ud1b5\ud55c \uace0\uac1d\uc9c0\uc6d0\uc744 \uc218\ud589\ud558\ub294\ub370 \ubc18\ud574, \uc544\uc9c1\ub3c4 \ub9ce\uc740 \uadfc\ubb34\uc790\ub4e4\uc740 \ub2e8\uc77c \uc0c1\ub2f4\uc744 \ucc98\ub9ac\ud558\uace0 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4 \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc\uc758 \uc634\ub2c8\ucc44\ub110 \ub370\uc2a4\ud06c\ud0d1\uc744 \ud65c\uc6a9\ud558\uba74 \ud504\ub860\ud2b8 \uc624\ud53c\uc2a4\uc640 \ubc31\uc624\ud53c\uc2a4 \uadfc\ubb34\uc790\ub4e4\uc740 \ubaa8\ub4e0 \uc0c1\ub2f4\uacfc \uc811\uc810\uc744 \ud3ec\uad04\uc801\uc73c\ub85c \ud30c\uc545\ud560 \uc218 \uc788\uc73c\uba70, \uc0c8\ub86d\uac8c \ud1b5\ud569\ub41c \uc9c0\uc2dd \uad00\ub9ac \uae30\uc220\uc740 \ucee8\ud14d\uc2a4\ud2b8 \uae30\ubc18\uc758 \uac00\uc774\ub4dc\ub97c \ud1b5\ud574 \uace0\uac1d \ucc38\uc5ec\ub97c \ud5a5\uc0c1\uc2dc\ud0a8\ub2e4. \uc774\ub7ec\ud55c \uae30\ub2a5\uc744 \ud65c\uc6a9\ud558\uba74, \uc219\ub828\ub41c \uc0c1\ub2f4\uc0ac\ub294 \ub514\uc9c0\ud138 \ucc44\ub110 \uc804\ubc18\uc5d0 \uac78\uccd0 \uace0\uac1d\uc758 \uc0c1\ub2f4 \ub0b4\uc5ed\uacfc \uacb0\ud569\ub41c \uace0\uac1d\uc758 \uc5ec\uc815\uc744 \uc644\uc804\ud558\uac8c \uc774\ud574\ud558\uc5ec \ud2b9\uc815 \uc81c\ud488 \ucd94\ucc9c, \ub9c8\ucf00\ud305 \uc81c\uc548, \ub610\ub294 \uccad\uad6c \uc5c5\ubb34\ub97c \uc9c4\ud589\ud560 \uc218 \uc788\ub2e4.<\/p>\n<p>\ucc28\uc138\ub300 Genesys\uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc\uc740 \uc628\ud504\ub808\ubbf8\uc2a4\uc640 \ud074\ub77c\uc6b0\ub4dc \ud615\ud0dc\ub85c \uc804 \uc138\uacc4\uc5d0 \uacf5\uc2dd \ucd9c\uc2dc\ub418\uc5c8\uc73c\uba70, \ud55c\uad6d\uc5d0\uc11c\ub294 <a href=\"https:\/\/www.genesys.com\/\/platform\/pureconnect\">\uc81c\ub124\uc2dc\uc2a4 \ube44\uc988\ub2c8\uc2a4 \uc5d0\ub514\uc158<\/a>\uc744 \uc81c\uacf5\ud55c\ub2e4.<\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4\ub294 \uc5ec\ub7ec \ucc28\ub840\uc5d0 \uac78\uccd0 \uae00\ub85c\ubc8c \uc138\ubbf8\ub098\ub97c \uac1c\ucd5c\ud574 \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uc5ec\uc815 \uad00\ub9ac\uc5d0 \ub300\ud574 \ub2e4\uc591\ud55c \uc8fc\uc81c\ub97c \ud1a0\ub860\ud558\ub294 \uae30\ud68c\ub97c \ub9c8\ub828\ud560 \uacc4\ud68d\uc774\ub2e4. \uadf8 \uccab \ubc88\uc9f8 \uc2dc\ub9ac\uc988 \u201c<a href=\"https:\/\/www.genesys.com\/about-genesys\/webinars\/redefining-the-agent-desktop-for-an-omnichannel-customer-experience\">\uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8\uc744 \uc704\ud55c \uc0c1\ub2f4\uc0ac \ub370\uc2a4\ud06c\ud0d1\uc758 \uc7ac\uc815\uc758<\/a>\u201d\ub294 4\uc6d4 1\uc77c \uc5f4\ub9b0\ub2e4. \ub4f1\ub85d\uc740 <a href=\"https:\/\/www.genesys.com\/about-genesys\/webinars\/redefining-the-agent-desktop-for-an-omnichannel-customer-experience\">\uc5ec\uae30<\/a>\uc11c \uac00\ub2a5\ud558\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\uc81c\ub124\uc2dc\uc2a4\uc5d0 \ub300\ud558\uc5ec<\/strong><\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4\ub294 \uc634\ub2c8 \ucc44\ub110 \uace0\uac1d\uacbd\ud5d8 (CX)\uacfc \ud074\ub77c\uc6b0\ub4dc \ubc0f \uc628\ud504\ub808\ubbf8\uc2a4 \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158 \ubd84\uc57c\uc758 \uc2dc\uc7a5 \uc120\ub450\uae30\uc5c5\uc774\uba70, \ubaa8\ub4e0 \uaddc\ubaa8\uc758 \uae30\uc5c5\ub4e4\uc774 \ud0c1\uc6d4\ud55c \uace0\uac1d\uacbd\ud5d8\uacfc \ucd5c\uace0\uc758 \ube44\uc988\ub2c8\uc2a4\uac00 \uac00\ub2a5\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc81c\ub124\uc2dc\uc2a4 \uace0\uac1d\uacbd\ud5d8 \ud50c\ub7ab\ud3fc\uc740 \ubaa8\ub4e0 \uace0\uac1d \uc811\uc810, \ucc44\ub110, \uc778\ud130\ub799\uc158\uc5d0 \uac78\uccd0 \ucd5c\uc801\ud654\ub418\uace0 \uc77c\uad00\uc131 \uc788\ub294 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc5ec \uc77c\ubc18 \uace0\uac1d\uc774 \ube0c\ub79c\ub4dc\uc5d0 \ub300\ud55c \ucda9\uc131\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.&nbsp; \uc804 \uc138\uacc4 80\uc5ec\uac1c\uad6d, 4,500\uc5ec \uace0\uac1d\uc744 \uac00\uc9c0\uace0 \uc788\uc73c\uba70, \ub9e4\uc77c 1\uc5b5\uac74 \uc774\uc0c1 \ub514\uc9c0\ud138 \ubc0f \uc74c\uc131 \uc778\ud130\ub799\uc158\uc744 \ucc98\ub9ac\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc790\uc138\ud55c \uc815\ubcf4\ub294 \ud648\ud398\uc774\uc9c0 (<a href=\"https:\/\/www.genesys.com\/kr\">www.genesys.com\/kr<\/a>)\uc744 \ubc29\ubb38\ud558\uac70\ub098, \uc804\ud654 (02-2056-2400)\ub85c \ubb38\uc758\ubc14\ub78d\ub2c8\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<p>\ud64d\ubcf4\ub2f4\ub2f9 \uc5f0\ub77d\ucc98<\/p>\n<p>sybyun@genesys.com<\/p>\n<p>stephanie.hahn@c21pr.co.kr<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][vc_column_text] 03\/30\/2015 \uc81c\ub124\uc2dc\uc2a4, \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uc5ec\uc815 \uad00\ub9ac \ud50c\ub7ab\ud3fc\uc73c\ub85c \uc0c8\ub85c\uc6b4 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc2dc\uc2a4\ud15c \uac15\ud654 [\/vc_column_text][vc_column_text] &nbsp; \uc81c\ub124\uc2dc\uc2a4, \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uc5ec\uc815 \uad00\ub9ac \ud50c\ub7ab\ud3fc\uc73c\ub85c \uc0c8\ub85c\uc6b4 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc2dc\uc2a4\ud15c \uac15\ud654 \ucc28\uc138\ub300 \uc81c\ub124\uc2dc\uc2a4 \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc\uc73c\ub85c \uace0\uac1d \uc5ec\uc815\uacfc \uc778\ud130\ub799\uc158\uc744 \ud1b5\ud569, \uc870\uc728 \ubc0f \ubaa8\ub2c8\ud130\ub9c1\ud558\uc5ec \uae30\uc874\uc5d0 \uad6c\ucd95\ub41c CRM \uc2dc\uc2a4\ud15c \ubcf4\uc644 2015\ub144 3\uc6d4 30\uc77c, \ub300\ud55c\ubbfc\uad6d&nbsp;\u2014 \uace0\uac1d\uacbd\ud5d8 \ubc0f \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158 \ubd84\uc57c\uc758 \uc138\uacc4\uc801 \uc120\ub3c4\uae30\uc5c5\uc778 \uc81c\ub124\uc2dc\uc2a4(www.genesys.com\/kr)\ub294 [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"template":"","class_list":["post-111868","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"03\/30\/2015","meta_description":"\uc634\ub2c8\ucc44\ub110 \uace0\uac1d\uc5ec\uc815\uad00\ub9ac 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