{"id":111865,"date":"2015-09-11T00:00:00","date_gmt":"2015-09-11T07:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=111865"},"modified":"2021-02-14T19:43:51","modified_gmt":"2021-02-15T03:43:51","slug":"idc","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ko-kr\/company\/newsroom\/announcements\/idc","title":{"rendered":"\uc81c\ub124\uc2dc\uc2a4\uc758 \u2018\ucee8\ud0dd\uc13c\ud130 \uc778\ud504\ub77c \ubc0f \uc18c\ud504\ud2b8\uc6e8\uc5b4\u2019 IDC \ub9c8\ucf13\uc2a4\ucf00\uc774\ud504 \ubcf4\uace0\uc11c\uc5d0\uc11c \uae00\ub85c\ubc8c \ub9ac\ub354\ub85c \uc120\uc815"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<p class=\"pre\">09\/11\/2015<\/p>\n<h1>\uc81c\ub124\uc2dc\uc2a4\uc758 \u2018\ucee8\ud0dd\uc13c\ud130 \uc778\ud504\ub77c \ubc0f \uc18c\ud504\ud2b8\uc6e8\uc5b4\u2019 IDC \ub9c8\ucf13\uc2a4\ucf00\uc774\ud504 \ubcf4\uace0\uc11c\uc5d0\uc11c \uae00\ub85c\ubc8c \ub9ac\ub354\ub85c \uc120\uc815<\/h1>\n<h2>\uc81c\ud488 \ubc0f \uc11c\ube44\uc2a4 \uc81c\uacf5 \uc5ed\ub7c9\uc5d0\uc11c \uc6b0\uc218\ud55c \ud3c9\uc810, \uc778\uc218\ud569\ubcd1 \ubc0f \uc720\uae30\uc131\uc7a5 \ud1b5\ud574 \ud074\ub77c\uc6b0\ub4dc \uc804\ub7b5 \ud655\ub300<\/h2>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[vc_column_text]<\/p>\n<p><strong>2015\ub144 9\uc6d414\uc77c<\/strong> \u2013 <a href=\"https:\/\/www.genesys.com\/en-gb\/solutions\">\uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8<\/a>(CX) \ubc0f \ucee8\ud0dd \uc13c\ud130 \uc194\ub8e8\uc158 \ubd84\uc57c \uc2dc\uc7a5 \uc120\ub3c4\uc5c5\uccb4\uc778 \uc81c\ub124\uc2dc\uc2a4(<a href=\"https:\/\/www.genesys.com\/ko-kr\">www.genesys.com\/ko-kr<\/a>)\ub294 IDC\uac00 \uc2e4\uc2dc\ud55c \u20182015 IDC \ub9c8\ucf13\uc2a4\ucf00\uc774\ud504(IDC MarketScape) \uc804\uc138\uacc4 \ucee8\ud0dd \uc13c\ud130 \uc778\ud504\ub77c \ubc0f \uc194\ub8e8\uc158 \uacf5\uae09 \uc5c5\uccb4 \ubd80\ubb38 \ud3c9\uac00\u2019\uc5d0\uc11c \ub9ac\ub354\ub85c \uc120\uc815\ub418\uc5c8\ub2e4.<\/p>\n<p><strong>\uc9c0\uc18d\uc801\uc778 \uc2dc\uc7a5 \uc131\uc7a5<\/strong><\/p>\n<p>IDC \ub9c8\ucf13\uc2a4\ucf00\uc774\ud504(IDC MarketScape) \ubcf4\uace0\uc11c\uc758 \uc81c\ub124\uc2dc\uc2a4\uc5d0 \ub300\ud55c \uc8fc \ud3c9\uac00 \ub0b4\uc6a9<\/p>\n<ul>\n<li>\uc6b0\uc218\ud55c \ud3c9\uc810\uc758 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \ucee8\ud0dd \uc13c\ud130 \uc5ed\ub7c9 \ubc0f \uc778\uc218\uc640 \uc720\uae30\uc801 \uc131\uc7a5\uc744 \ud1b5\ud55c \ud074\ub77c\uc6b0\ub4dc \uc804\ub7b5 \ud655\ub300<\/li>\n<li>\uc81c\ud488 \ub77c\uc778\uc758 \ud601\uc2e0 \ubc0f \uc2dc\uc7a5 \uc811\uadfc \uc804\ub7b5<\/li>\n<\/ul>\n<p>\uc81c\ub124\uc2dc\uc2a4CEO <a href=\"https:\/\/www.genesys.com\/company\/leadership\">\ud3f4 \uc138\uadf8\ub808(Paul Segre)<\/a>\ub294 \u201c\uc6b0\ub9ac\ub294 \uc5c5\uacc4\uc5d0\uc11c \uace0\uac1d\uc774 \uc194\ub8e8\uc158 \uacf5\uae09 \uc5c5\uccb4\uc5d0\uac8c \uae30\ub300\ud560 \uc218 \uc788\ub294 \uac83\uc5d0 \ub300\ud55c \uc0c8\ub85c\uc6b4 \ud45c\uc900\uc744 \uc81c\uc2dc\ud558\uace0 \uc788\uc73c\uba70, \uc81c\ub124\uc2dc\uc2a4\uc758 \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc\uacfc \uc804\ub7b5\uc801 \ud074\ub77c\uc6b0\ub4dc \ud22c\uc790 \ubc0f \uc81c\ud488\uc758 \ud601\uc2e0\uc5d0 \ud798\uc785\uc5b4 \uc81c\ub124\uc2dc\uc2a4\uac00 \uc2dc\uc7a5 \uc120\ub3c4\uae30\uc5c5\uc73c\ub85c\uc11c \ud0c0 \uc5c5\uccb4\uc640 \ucc28\ubcc4\uc744 \uc774\ub8e8\uace0 \uc788\ub2e4\ub294 \uc810\uc744 \uc774\ubc88 \ubcf4\uace0\uc11c\ub97c \ud1b5\ud574 \uc54c \uc218 \uc788\ub2e4\u201d\uace0 \ub9d0\ud55c\ub2e4.<\/p>\n<p>\uc774\ubc88 \uc870\uc0ac\ub294 \uc11c\ube44\uc2a4 \uae30\ubc18 \ucee8\ud0dd \uc13c\ud130(CCaaS) \ub610\ub294 \ud638\uc2a4\ud305 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud558\ub294 \uc11c\ube44\uc2a4 \uacf5\uae09\uc5c5\uccb4\uc640 \uae30\uc5c5 \uace0\uac1d\uc5d0\uac8c \uc81c\ud488\uc744 \uacf5\uae09\ud558\ub294 12\uac1c\uc758 \uae00\ub85c\ubc8c \ubca4\ub354\ub4e4\uc744 \ub300\uc0c1\uc73c\ub85c \uc9c4\ud589\ub410\ub2e4. \u00a0IDC \ub9c8\ucf13\uc2a4\ucf00\uc774\ud504 \ubcf4\uace0\uc11c\ub294 \ub300 \uace0\uac1d \uc11c\ube44\uc2a4 \ubc0f \uc2dc\uc7a5\uc810\uc720\uc728\uc5d0 \uc601\ud5a5\uc744 \uc904 \uc218 \uc788\ub294 \ubca4\ub354\uae30\uc5c5 \uc5ed\ub7c9 \ubc0f \uadf8\ub4e4\uc758 \uc7a5\uae30 \uc804\ub7b5\uc744 \ud3c9\uac00\ud55c\ub2e4. IDC \ub9c8\ucf13\uc2a4\ucf00\uc774\ud504\uc758 \ucee8\ud0dd \uc13c\ud130 \uc778\ud504\ub77c \ubc0f \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc2dc\uc7a5\uc740 \uace0\uac1d \uacbd\ud5d8 \uc804\ub7b5\uc758 \uc77c\ud658\uc73c\ub85c \uc81c\uacf5\ub418\ub358 \uc74c\uc131, \uc6f9, \ubaa8\ubc14\uc77c \uc140\ud504 \uc11c\ube44\uc2a4 \uc194\ub8e8\uc158\ubfd0\ub9cc \uc544\ub2c8\ub77c \uc74c\uc131 \ubc0f \ub514\uc9c0\ud138 \uc778\ud130\ub799\uc158 \ubd84\ubc30, \uad00\ub9ac, \uc0c1\ub2f4\uc0ac \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ud074\ub77c\uc774\uc5b8\ud2b8 \ub4f1 \ub2e4\uc591\ud55c \uc601\uc5ed\uc744 \uc544\uc6b0\ub974\uace0 \uc788\ub2e4.<\/p>\n<p>2015\ub144 IDC \ub9c8\ucf13\uc2a4\ucf00\uc774\ud504 \ubcf4\uace0\uc11c\uc758 \uc800\uc790\uc778 IDC \ubd84\uc11d\uac00 \uc81c\uc774\uc2a8 \uc5d4\ub354\uc2a8(Jason Andersson)\uc740 \u201c\uc81c\ub124\uc2dc\uc2a4\ub294 \ud0c4\ud0c4\ud55c \uace0\uac1d\uce35 \ubc0f \ud30c\ud2b8\ub108 \ub124\ud2b8\uc6cc\ud06c\ub97c \ubcf4\uc720, \ud328\ud0a4\uc9c0 \uc194\ub8e8\uc158\uc744 \ud1b5\ud574 \uc911\uacac \uc2dc\uc7a5\uc758 \uae30\ubcf8\uc801 \uc0ac\uc5c5 \uc694\uac74\uc744 \ud574\uacb0\ud560 \uc218 \uc788\uc744 \ubfd0\ub9cc \uc544\ub2c8\ub77c \ub300\uae30\uc5c5\uc744 \uc704\ud55c \ucd5c\uace0\uc758 \ub9de\ucda4\uc11c\ube44\uc2a4 \uc694\uac74\uc744 \ucda9\uc871\ud560 \uc218 \uc788\ub2e4\u201d\uace0 \uc804\ud55c\ub2e4.<\/p>\n<p>\uc774\ubc88 \ud3c9\uac00\uc5d0 \uc55e\uc11c \uc81c\ub124\uc2dc\uc2a4\ub294 \uc774\ubbf8 2015\ub144 1\uc6d4 <a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\">\uae00\ub85c\ubc8c \ucee8\ud0dd \uc13c\ud130 \uc194\ub8e8\uc158 \uc120\ub3c4\uae30\uc5c5<\/a>\uc73c\ub85c \uc120\uc815\ub41c \ubc14 \uc788\ub2e4. IDC \ub9c8\ucf13\uc2a4\ucf00\uc774\ud504\uc758 2015\ub144 \uc804\uc138\uacc4 \ucee8\ud0dd \uc13c\ud130 \uc778\ud504\ub77c \ubc0f \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uae30\uc5c5 \ud3c9\uac00 \ubcf4\uace0\uc11c(Doc #I05X, July 2015)\uc5d0 \ub300\ud55c \uc0c1\uc138\ub0b4\uc6a9\uc740 <a href=\"https:\/\/www.genesys.com\/ko-kr\">\uc5ec\uae30<\/a>\uc5d0\uc11c \ud655\uc778 \ud560 \uc218 \uc788\ub2e4.<\/p>\n<p>&#8220;\ucd5c\uc2e0 \ucee8\ud0dd \uc13c\ud130 \uad6c\ucd95\uc744 \uc704\ud55c 7\uac00\uc9c0 \ud669\uae08 \uaddc\uce59&#8217;\uc774\ub77c\ub294 \uc8fc\uc81c\ub85c IDC\uc758\u00a0\uc81c\uc774\uc2a8 \uc564\ub354\uc2a8\uacfc \uba5c\ub9ac\uc0ac \uc624\ube0c\ub77c\uc774\uc5b8\uc774 \ucd08\uccad \uc5f0\uc0ac\ub85c 10\uc6d4 14\uc77c \uc9c4\ud589\ub418\ub294 \uae00\ub85c\ubc8c \uc6e8\ube44\ub098\ub294 \uc5ec\uae30\uc5d0\uc11c \ub4f1\ub85d\ud560 \uc218 \uc788\ub2e4. \u00a0\uc774\ubc88 \uc6e8\ube44\ub098\ub294 \ubd81\ubbf8, \uc720\ub7fd, \ub0a8\ubbf8, \uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591\uc758 \ud0c0\uc784 \uc874\uc5d0 \ub9de\ucd94\uc5b4 \uac01\uac01 \uc9c4\ud589\ub420 \uc608\uc815\uc774\ub2e4.<\/p>\n<p><strong>IDC \ub9c8\ucf13\uc2a4\ucf00\uc774\ud504(IDC MarketScape)\ub294<\/strong><\/p>\n<p>IDC MarketScape\uc758 \uae30\uc5c5 \ubd84\uc11d \ubaa8\ub378\uc740 \ud2b9\uc815 \uc2dc\uc7a5 \uc601\uc5ed\uc5d0 \uc788\uc5b4 \uc815\ubcf4\ud1b5\uc2e0\uae30\uc220 \uc81c\uacf5\uc5c5\uccb4\uc758 \uacbd\uc7c1\ub825\uc744 \ud3ec\uad04\uc801\uc73c\ub85c \ubcf4\uc5ec\uc8fc\ub294 \uac83\uc744 \ubaa9\uc801\uc73c\ub85c \ud558\uace0 \uc788\ub2e4. \uc815\ub7c9\uc801 \ubc0f \uc815\uc131\uc801 \uae30\uc900\uc5d0 \uc785\uac01, \uc5c4\uaca9\ud55c \ud3c9\uac00 \ubc29\ubc95\ub860\uc744 \uc801\uc6a9\ud558\uc5ec \ud558\ub098\uc758 \ub3c4\ud45c\ub97c \ud1b5\ud574 \ud2b9\uc815 \uc2dc\uc7a5 \ub0b4\uc5d0\uc11c \uac01 \uae30\uc5c5\uc774 \uc810\ud558\ub294 \uc785\uc9c0\ub97c \uc2dc\uac01\uc801\uc73c\ub85c \ubcf4\uc5ec\uc900\ub2e4. IDC MarketScape\ub97c \ud1b5\ud574 \uc81c\ud488, \uc11c\ube44\uc2a4, \uae30\uc5c5\uc758 \uc5ed\ub7c9 \ubc0f \uc804\ub7b5, \uc815\ubcf4\ud1b5\uc2e0 \ubd84\uc57c\uc758 \ud604\uc7ac \ubc0f \ubbf8\ub798\uc758 \uc131\uacf5 \uc694\uc778 \ub4f1\uc5d0 \ub300\ud55c \uc758\ubbf8 \uc788\ub294 \ube44\uad50\ud3c9\uac00\uac00 \uac00\ub2a5\ud558\ub2e4. \ubfd0\ub9cc \uc544\ub2c8\ub77c \uc194\ub8e8\uc158 \uad6c\ub9e4\uc5c5\uccb4\ub97c \uc704\ud574, \ud604\uc7ac \uc0ac\uc6a9\ud558\ub294 \uc194\ub8e8\uc158 \uc5c5\uccb4 \ud639\uc740 \ubbf8\ub798\ub97c \uc704\ud574 \uace0\ub824\ud558\uace0 \uc788\ub294 \uc194\ub8e8\uc158 \uc81c\uacf5\uc5c5\uccb4\uc758 \uc7a5\u0178\ub2e8\uc810\uc5d0 \ub300\ud55c \uc815\ubcf4\ub97c 360\ub3c4 \ub2e4\uba74\ud3c9\uac00\ub97c \ud1b5\ud574 \uc81c\uacf5\ud558\uace0 \uc788\ub2e4.<\/p>\n<p><strong>\uc81c\ub124\uc2dc\uc2a4\uc5d0 \ub300\ud558\uc5ec<\/strong><\/p>\n<p>Genesys\ub294 \ud074\ub77c\uc6b0\ub4dc \ubc0f \uc628\ud504\ub808\ubbf8\uc2a4 \uae30\ubc18\uc758 <a href=\"https:\/\/www.genesys.com\/en-gb\/solutions\">\uc634\ub2c8\ucc44\ub110 \uae30\ubc18\uc758 \uace0\uac1d \uacbd\ud5d8(CX)<\/a>\uacfc \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud558\ub294 \uc2dc\uc7a5 \uc120\ub3c4 \uc5c5\uccb4\uc785\ub2c8\ub2e4. Genesys\ub294 \ubaa8\ub4e0 \uaddc\ubaa8\uc758 \uae30\uc5c5\uc5d0\uc11c \ud6cc\ub96d\ud55c CX\uc640 \ud6cc\ub96d\ud55c \ube44\uc988\ub2c8\uc2a4\ub97c \uc774\ub8f0 \uc218 \uc788\ub3c4\ub85d \ub3d5\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ubaa8\ub4e0 \uace0\uac1d \uc811\uc810, \ucc44\ub110 \ubc0f \uc778\ud130\ub799\uc158\uc5d0 \uac78\uccd0 \ucd5c\uc801\ud654\ub41c \uace0\uac1d \uc5ec\uc815\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uc9c0\uc6d0\ud568\uc73c\ub85c\uc368 \uace0\uac1d\ub4e4\uc774 \uae30\uc5c5\uc5d0 \ub300\ud55c \ucda9\uc131\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4. \u00a0\uc804 \uc170\uacc4 80\uc5ec\uac1c\uad6d, 4500\uc5ec <a href=\"https:\/\/www.genesys.com\/ko-kr\/customer-stories\">\uace0\uac1d<\/a>\u00a0\uc73c\ub85c\ubd80\ud130 \uc2e0\ub8b0\ubc1b\ub294 Genesys\ub294 \ub9e4\uc77c 1\uc5b5 \uac74 \uc774\uc0c1\uc758 \ub514\uc9c0\ud138 \ubc0f \uc74c\uc131 \uc778\ud130\ub799\uc158\uc744 \ucc98\ub9ac\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc790\uc138\ud55c \uc815\ubcf4\ub294 \ud648\ud398\uc774\uc9c0 (<a href=\"https:\/\/www.genesys.com\/ko-kr\">www.genesys.com\/ko-kr<\/a>)\uc744 \ubc29\ubb38\ud558\uac70\ub098 \uc804\ud654(02-2056-2400)\ub85c \ubb38\uc758\ubc14\ub78d\ub2c8\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\ud64d\ubcf4\ub2f4\ub2f9 \uc5f0\ub77d\ucc98<\/strong><\/p>\n<p>sybyun@genesys.com<\/p>\n<p>TEL) 02.2056.2409<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][vc_column_text] 09\/11\/2015 \uc81c\ub124\uc2dc\uc2a4\uc758 \u2018\ucee8\ud0dd\uc13c\ud130 \uc778\ud504\ub77c \ubc0f \uc18c\ud504\ud2b8\uc6e8\uc5b4\u2019 IDC \ub9c8\ucf13\uc2a4\ucf00\uc774\ud504 \ubcf4\uace0\uc11c\uc5d0\uc11c \uae00\ub85c\ubc8c \ub9ac\ub354\ub85c \uc120\uc815 \uc81c\ud488 \ubc0f \uc11c\ube44\uc2a4 \uc81c\uacf5 \uc5ed\ub7c9\uc5d0\uc11c \uc6b0\uc218\ud55c \ud3c9\uc810, \uc778\uc218\ud569\ubcd1 \ubc0f \uc720\uae30\uc131\uc7a5 \ud1b5\ud574 \ud074\ub77c\uc6b0\ub4dc \uc804\ub7b5 \ud655\ub300 [\/vc_column_text][vc_column_text] 2015\ub144 9\uc6d414\uc77c \u2013 \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8(CX) \ubc0f \ucee8\ud0dd \uc13c\ud130 \uc194\ub8e8\uc158 \ubd84\uc57c \uc2dc\uc7a5 \uc120\ub3c4\uc5c5\uccb4\uc778 \uc81c\ub124\uc2dc\uc2a4(www.genesys.com\/ko-kr)\ub294 IDC\uac00 \uc2e4\uc2dc\ud55c \u20182015 IDC \ub9c8\ucf13\uc2a4\ucf00\uc774\ud504(IDC MarketScape) \uc804\uc138\uacc4 \ucee8\ud0dd \uc13c\ud130 \uc778\ud504\ub77c \ubc0f \uc194\ub8e8\uc158 \uacf5\uae09 [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"template":"","class_list":["post-111865","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"09\/11\/2015","utm_pass":false,"meta_description":"\uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8(CX) \ubc0f \ucee8\ud0dd \uc13c\ud130 \uc194\ub8e8\uc158 \ubd84\uc57c \uc2dc\uc7a5 \uc120\ub3c4\uc5c5\uccb4\uc778 \uc81c\ub124\uc2dc\uc2a4(www.genesys.com\/kr)\ub294 IDC\uac00 \uc2e4\uc2dc\ud55c \u20182015 IDC \ub9c8\ucf13\uc2a4\ucf00\uc774\ud504(IDC MarketScape) \uc804\uc138\uacc4 \ucee8\ud0dd \uc13c\ud130 \uc778\ud504\ub77c \ubc0f \uc194\ub8e8\uc158 \uacf5\uae09 \uc5c5\uccb4 \ubd80\ubb38 \ud3c9\uac00\u2019\uc5d0\uc11c \ub9ac\ub354\ub85c \uc120\uc815\ub418\uc5c8\ub2e4.","asset_expiration":"","disable_chat":false,"meta_title":"","no_index":false,"no_follow":false,"meta_twitter_image":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_image":false,"meta_facebook_title":"","meta_facebook_description":""},"news_date":"2015-09-11","_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/announcements\/111865","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/13"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/announcements\/111865\/revisions"}],"predecessor-version":[{"id":364279,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/announcements\/111865\/revisions\/364279"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=111865"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}