{"id":111859,"date":"2016-12-01T00:00:00","date_gmt":"2016-12-01T08:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=111859"},"modified":"2021-02-14T19:53:02","modified_gmt":"2021-02-15T03:53:02","slug":"genesys-completes-acquisition-of-interactive-intelligence4","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ko-kr\/company\/newsroom\/announcements\/genesys-completes-acquisition-of-interactive-intelligence4","title":{"rendered":"Genesys Completes Acquisition of Interactive Intelligence"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<p class=\"pre\">12\/01\/2016<\/p>\n<h1>Genesys Completes Acquisition of Interactive Intelligence<\/h1>\n<h2><\/h2>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[vc_column_text]<\/p>\n<p><strong>2016\ub144 12\uc6d4 1\uc77c, \uc0cc\ud504\ub780\uc2dc\uc2a4\ucf54 \u2013<\/strong> \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8(CX: Customer Experience) \ubc0f <a href=\"\/en-gb\/customer-experience\/better-results\/migrating-your-legacy-system\">\ucee8\ud0dd \uc13c\ud130 \uc194\ub8e8\uc158<\/a> \ubd84\uc57c\uc758 \uc120\ub3c4\uae30\uc5c5\uc778 <a href=\"\/ko-kr\">\uc81c\ub124\uc2dc\uc2a4<\/a>(Genesys)\ub294 <a href=\"\/ko-kr\">\uc55e\uc11c \ubc1c\ud45c\ud55c<\/a> \uc778\ud130\ub799\ud2f0\ube0c \uc778\ud154\ub9ac\uc804\uc2a4(Interactive Intelligence)\uc758 \uc778\uc218\ub97c \uc644\ub8cc\ud588\ub2e4\uace0 \ubc1d\ud614\ub2e4.<\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4\uc640 \uc778\ud130\ub799\ud2f0\ube0c \uc778\ud154\ub9ac\uc804\uc2a4\ub294 \ubaa8\ub4e0 \uc8fc\uc694 \ubd84\uc11d \uae30\uad00\ub4e4\ub85c\ubd80\ud130 \ub192\uc740 \ud3c9\uac00\ub97c \ubc1b\uace0 \uc788\ub294 \uc5c5\uacc4 \ucd5c\uace0\uc758 \uace0\uac1d \uacbd\ud5d8 \uc5ed\ub7c9\uc744 \uac1c\ubc1c\ud588\uc73c\uba70 \uc0c1\ud638 \ubcf4\uc644\uc801\uc778 \uc194\ub8e8\uc158 \ud3ec\ud2b8\ud3f4\ub9ac\uc624\ub97c \ud655\ubcf4\ud558\uace0 \uc788\ub2e4. \uc774\ubc88 \uc778\uc218\ub97c \ud1b5\ud574 \uc81c\ub124\uc2dc\uc2a4\ub294 \uc804 \uc138\uacc4 \uac01\uc9c0\uc758 \ubaa8\ub4e0 \uc5c5\uacc4, \ubaa8\ub4e0 \uaddc\ubaa8 \uace0\uac1d\ub4e4\uc5d0\uac8c \ud074\ub77c\uc6b0\ub4dc \ubc0f \uc628\ud504\ub808\ubbf8\uc2a4 \ud658\uacbd\uc5d0\uc11c \uc774\uc6a9\ud560 \uc218 \uc788\ub294 \uac00\uc7a5 \uc644\ubcbd\ud55c \ud3ec\ud2b8\ud3f4\ub9ac\uc624\ub97c \uc9c0\uc6d0\ud560 \uc218 \uc788\uac8c \ub410\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub294 100\uc5ec \uac1c\uad6d 1\ub9cc \uc5ec \uace0\uac1d\uc0ac\ub97c \ubcf4\uc720\ud558\uace0 \uc788\uc73c\uba70 \uc5f0\uac04 250\uc5b5 \uac74\uc758 \uace0\uac1d \uc778\ud130\ub799\uc158\uc744 \uc9c0\uc6d0\ud558\uace0 \uc788\ub2e4.<\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4\uc758 CEO\uc778 \ud3f4 \uc138\uadf8\ub808(Paul Segre)\ub294 \u201c\uc774\ubc88 \ubc1c\ud45c\ub97c \ud1b5\ud574 \uc81c\ub124\uc2dc\uc2a4\ub294 \uace0\uac1d \uacbd\ud5d8\uc758 \uc0c8\ub85c\uc6b4 \uc2dc\ub300\ub97c \uc5f4\uace0 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub294 \uc778\ud130\ub799\ud2f0\ube0c \uc778\ud154\ub9ac\uc804\uc2a4\uc758 \uc778\uc218\ub85c, \ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ub370 \uc804\uc801\uc73c\ub85c \uc8fc\ub825\ud558\ub294 \uc5c5\uacc4 \ucd5c\ub300 \ud601\uc2e0 \ub9ac\ub354\ub85c \uac70\ub4ed\ub098\uac8c \ub410\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub294 \uc778\ud130\ub799\ud2f0\ube0c \uc778\ud154\ub9ac\uc804\uc2a4 \ud300\uc744 \uae30\uc05c \ub9c8\uc74c\uc73c\ub85c \ud658\uc601\ud55c\ub2e4\u201d\uace0 \ubc1d\ud614\ub2e4.<\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4\uc758 \uc0ac\uc7a5\uc778 \ud0d0 \uc5d0\uadf8\ub9c8\uc774\uc5b4(Tom Eggemeier)\ub294 \u201c\uc9c1\uc6d0\ub4e4\uacfc \uace0\uac1d\ub4e4\uc744 \uc704\ud574 \uc2dc\ub300\ub97c \ub300\ud45c\ud558\ub294 \uae30\uc5c5\uc73c\ub85c \ubc1c\ub3cb\uc6c0\ud55c\ub2e4\ub294 \ubbf8\uc158\uc744 \ubcf4\ub2e4 \uc77c\ucc0d \uc2e4\ud604\ud560 \uc218 \uc788\uac8c \ub410\ub2e4\ub294 \uc0ac\uc2e4\uc5d0 \ub9e4\uc6b0 \uace0\ubb34\ub418\uc5b4 \uc788\ub2e4. \uc774\ubc88 \uc778\uc218\uc5d0 \ub530\ub77c \uc81c\ub124\uc2dc\uc2a4\ub294 \uc8fc\uc694 \uace0\uac1d \ub9cc\uc871\ub3c4 \uc9c0\ud45c \uc911 \ud558\ub098\uc778 NPS(Net Promoter Score)\ub97c \uae30\uc900\uc73c\ub85c \uc120\uc815\ud55c \ucd5c\uace0\uc758 50\ub300 \uc9c1\uc7a5(top-50 employer) \uc911 \ud558\ub098\ub85c\uc11c \uc0c8\ub85c\uc6b4 \uc2dc\ub300\ub97c \uc5f4\uace0 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub294 \uc55e\uc73c\ub85c \uacc4\uc18d\ud574\uc11c \ud575\uc2ec \uc81c\ub124\uc2dc\uc2a4 \uc81c\ud488 \uc774\uc678\uc5d0\ub3c4 PureCloud\u00ae, Communications as a Service\u2120 (CaaS) \ubc0f Customer Interaction Center\u2122 (CIC) \ub4f1\uc744 \ube44\ub86f\ud55c \ub3d9\uae09 \ucd5c\uac15\uc758 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5, \uc9c0\uc6d0 \ubc0f \ud22c\uc790\ud574 \ub098\uac08 \uac83\u201d\uc774\ub77c\uace0 \ubc1d\ud614\ub2e4.<\/p>\n<p>\uc778\uc218 \uacc4\uc57d\uc758 \uc644\ub8cc\uc5d0 \ub530\ub77c \ud3f4 \uc138\uadf8\ub808\ub294 \uacc4\uc18d\ud574\uc11c CEO\uc758 \uc9c1\ucc45\uc744 \ub9e1\uc544 \uace0\uac1d, \ud30c\ud2b8\ub108 \ubc0f \uc9c1\uc6d0\ub4e4\uc758 \uc694\uad6c \uc0ac\ud56d\uc744 \ucd5c\ub300\ud55c \uc9c0\uc6d0\ud560 \uac83\uc774\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub294 \ub370\uc77c\ub9ac\uc2dc\ud2f0\uc5d0 \uc704\uce58\ud55c \ubcf8\uc0ac\ub294 \ubb3c\ub860, \uc778\ub514\uc560\ub098\uc8fc\uc758 \uc778\ub514\uc560\ub098\ud3f4\ub9ac\uc2a4\uc640 \ub178\ub358 \uce90\ub864\ub77c\uc774\ub098\uc758 \ub354\ub7fc \ub4f1\uc758 \uc8fc\uc694 \uc0ac\ubb34\uc18c\ub97c \uadf8\ub300\ub85c \uc720\uc9c0\ud55c\ub2e4\ub294 \ubc29\uce68\uc774\ub2e4.<\/p>\n<p>\uc778\uc218 \uacc4\uc57d \uc870\uac74\uc5d0 \ub530\ub77c \uc778\ud130\ub799\ud2f0\ube0c \uc778\ud154\ub9ac\uc804\uc2a4 \uc8fc\uc8fc\ub4e4\uc740 \ub9c8\uac10 \uc2dc\uc810\uc5d0 \ubcf4\uc720\ud558\uace0 \uc788\ub294 \uc778\ud130\ub799\ud2f0\ube0c \ubcf4\ud1b5 \uc8fc\ub2f9 60.50\ub2ec\ub7ec\uc758 \ud604\uae08\uc744 \uc218\ub839\ud588\uc73c\uba70, \ucd1d \uac70\ub798 \uae08\uc561\uc740 \uc57d 14\uc5b5 \ub2ec\ub7ec \uaddc\ubaa8\uc5d0 \uc774\ub978\ub2e4. \uc774\ubc88 \uac70\ub798\uac00 \uc644\ub8cc\ub428\uc5d0 \ub530\ub77c \uc778\ud130\ub799\ud2f0\ube0c \uc778\ud154\ub9ac\uc804\uc2a4\ub294 \uc774\uc81c \ub354 \uc774\uc0c1 \uc0c1\uc7a5\uc0ac\uac00 \uc544\ub2c8\uba70 \ub098\uc2a4\ub2e5\uc5d0\uc11c \uc0c1\uc7a5 \ud3d0\uc9c0\ub420 \uc608\uc815\uc774\ub2e4.<\/p>\n<p>\ubcf8 \uc778\uc218 \uc644\ub8cc\uc5d0 \ub300\ud55c \ubcf4\ub2e4 \uc790\uc138\ud55c \uc815\ubcf4\ub294 <a href=\"\/ko-kr\">www.genesys.com\/ko-kr<\/a> \uc5d0\uc11c \ud655\uc778\ud560 \uc218 \uc788\ub2e4.<\/p>\n<p><strong>\uc81c\ub124\uc2dc\uc2a4 \uc18c\uac1c<\/strong><br \/>\n\uc81c\ub124\uc2dc\uc2a4\ub294 \ub9e4\ub144 250\uc5b5\uac74 \uc774\uc0c1\uc758 \uc138\uacc4 \ucd5c\uace0\uc758 <a href=\"\/en-gb\/customer-experience\/better-results\/migrating-your-legacy-system\">\uace0\uac1d \uacbd\ud5d8<\/a>(CX)\uc744 \uc81c\uacf5\ud558\uace0 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub294 \uace0\uac1d\uc744 \uc911\uc2ec\uc73c\ub85c \ud65c\ub3d9\uc744 \uc804\uac1c\ud574 \uc654\uc73c\uba70, \uc704\ub300\ud55c \uace0\uac1d \ucc38\uc5ec\uac00 \uc704\ub300\ud55c \uae30\uc5c5 \uc131\uacfc\uc758 \uc6d0\ub3d9\ub825\uc73c\ub85c \uc774\uc5b4\uc9c4\ub2e4\ub294 \uc810\uc744 \uad73\uac8c \ubbff\uace0 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub294 \ub6f0\uc5b4\ub09c <a href=\"\/en-gb\/solutions\">\uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uc5ec\uc815<\/a> \ubc0f \uad00\uacc4\ub97c \ucc3d\ucd9c\ud558\ub294 <a href=\"\/cloud-platform\">\uc5c5\uacc4 1\uc704\uc758 \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc<\/a>\uc73c\ub85c 100\uac1c \uad6d 10,000 \uc5ec \uace0\uac1d\uc0ac\ub85c\ubd80\ud130 \uc2e0\ub8b0\ub97c \ubc1b\uace0 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub294 \ud601\uc2e0\uc5d0 \ub300\ud55c \uc785\uc99d\ub41c \uacbd\ud5d8\uacfc \ucd5c\uace0\uac00 \ub418\uae30 \uc704\ud55c \ub178\ub825\uc73c\ub85c \uc5c5\uacc4 \ucd5c\uace0\uc758 \uc560\ub110\ub9ac\uc2a4\ud2b8\ub85c\ubd80\ud130 \ud074\ub77c\uc6b0\ub4dc\uc640 \uc628\ud504\ub808\ubbf8\uc2a4 \uace0\uac1d \ucc38\uc5ec \uc194\ub8e8\uc158\uc758 \uc120\ub3c4 \uae30\uc5c5\uc73c\ub85c \uc778\uc815\ubc1b\uace0 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4\uc5d0 \ub300\ud55c \ubcf4\ub2e4 \uc790\uc138\ud55c \uc815\ubcf4\ub294 <a href=\"\/ko-kr\">www.genesys.com\/ko-kr<\/a>\uc5d0\uc11c \ud655\uc778 \ud560 \uc218 \uc788\ub2e4.<\/p>\n<p><a href=\"https:\/\/www.facebook.com\/genesyskorea\" target=\"_blank\" rel=\"noopener\">\ud398\uc774\uc2a4\ubd81<\/a>, <a href=\"https:\/\/www.linkedin.com\/company\/601919\" target=\"_blank\" rel=\"noopener\">\ub9c1\ud06c\ub4dc\uc778<\/a> <a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\" target=\"_blank\" rel=\"noopener\">\uc81c\ub124\uc2dc\uc2a4 \ube14\ub85c\uadf8<\/a>\ub97c \ud1b5\ud574 Genesys\ub97c \ub9cc\ub098\ubcf4\uc138\uc694.<\/p>\n<p><strong>\ubcf4\ub3c4\uc790\ub8cc \ubb38\uc758<\/strong><\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4 \ucf54\ub9ac\uc544<br \/>\n\ubcc0\uc131\uc5f0 \ubd80\uc7a5<br \/>\n(02-2056-2409 \/ <a href=\"mailto:sybyun@genesys.com\">sybyun@genesys.com<\/a>)<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][vc_column_text] 12\/01\/2016 Genesys Completes Acquisition of Interactive Intelligence [\/vc_column_text][vc_column_text] 2016\ub144 12\uc6d4 1\uc77c, \uc0cc\ud504\ub780\uc2dc\uc2a4\ucf54 \u2013 \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8(CX: Customer Experience) \ubc0f \ucee8\ud0dd \uc13c\ud130 \uc194\ub8e8\uc158 \ubd84\uc57c\uc758 \uc120\ub3c4\uae30\uc5c5\uc778 \uc81c\ub124\uc2dc\uc2a4(Genesys)\ub294 \uc55e\uc11c \ubc1c\ud45c\ud55c \uc778\ud130\ub799\ud2f0\ube0c \uc778\ud154\ub9ac\uc804\uc2a4(Interactive Intelligence)\uc758 \uc778\uc218\ub97c \uc644\ub8cc\ud588\ub2e4\uace0 \ubc1d\ud614\ub2e4. \uc81c\ub124\uc2dc\uc2a4\uc640 \uc778\ud130\ub799\ud2f0\ube0c \uc778\ud154\ub9ac\uc804\uc2a4\ub294 \ubaa8\ub4e0 \uc8fc\uc694 \ubd84\uc11d \uae30\uad00\ub4e4\ub85c\ubd80\ud130 \ub192\uc740 \ud3c9\uac00\ub97c \ubc1b\uace0 \uc788\ub294 \uc5c5\uacc4 \ucd5c\uace0\uc758 \uace0\uac1d \uacbd\ud5d8 \uc5ed\ub7c9\uc744 \uac1c\ubc1c\ud588\uc73c\uba70 \uc0c1\ud638 \ubcf4\uc644\uc801\uc778 \uc194\ub8e8\uc158 \ud3ec\ud2b8\ud3f4\ub9ac\uc624\ub97c [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"template":"","class_list":["post-111859","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"12\/01\/2016","meta_description":"\uc81c\ub124\uc2dc\uc2a4, \uc778\ud130\ub799\ud2f0\ube0c \uc778\ud154\ub9ac\uc804\uc2a4 \uc778\uc218 \uc644\ub8cc\ub85c \uc138\uacc4 \ucd5c\uace0\uc758 \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8 \uae30\uc5c5\uc73c\ub85c \uac70\ub4ed \ub098","utm_pass":false,"asset_expiration":"","disable_chat":false,"meta_title":"","no_index":false,"no_follow":false,"meta_twitter_image":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_image":false,"meta_facebook_title":"","meta_facebook_description":""},"news_date":"2016-12-01","_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/announcements\/111859","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/13"}],"version-history":[{"count":2,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/announcements\/111859\/revisions"}],"predecessor-version":[{"id":364292,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/announcements\/111859\/revisions\/364292"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=111859"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}