{"id":111857,"date":"2017-05-23T00:00:00","date_gmt":"2017-05-23T07:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=111857"},"modified":"2021-02-14T19:55:18","modified_gmt":"2021-02-15T03:55:18","slug":"g-nine_announcement","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ko-kr\/company\/newsroom\/announcements\/g-nine_announcement","title":{"rendered":"\uc81c\ub124\uc2dc\uc2a4, \ubbf8\ub798 \uc704\ud55c \ucc28\uc138\ub300 \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc \u2018G-\ub098\uc778\u2019 \ucd9c\uc2dc"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<p class=\"pre\">05\/23\/2017<\/p>\n<h1>\uc81c\ub124\uc2dc\uc2a4, \ubbf8\ub798 \uc704\ud55c \ucc28\uc138\ub300 \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc \u2018G-\ub098\uc778\u2019 \ucd9c\uc2dc<\/h1>\n<h2>\uc81c\ub124\uc2dc\uc2a4, \ubbf8\ub798 \uc704\ud55c \ucc28\uc138\ub300 \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc \u2018G-\ub098\uc778\u2019 \ucd9c\uc2dc \uc778\uacf5 \uc9c0\ub2a5(AI), \uc2a4\ub9c8\ud2b8 \uc571 \ubc0f \uc120\uc81c\uc801\uc778 \ud734\uba3c \ud130\uce58\ub85c \uac15\ud654\ub41c \ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8 \uc81c\uacf5<\/h2>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[vc_column_text]<strong>\uc11c\uc6b8 \u2014 2017\ub144 5\uc6d4 24\uc77c<\/strong> \u2014 <a href=\"https:\/\/www.genesys.com\/solutions\/customer-service\">\uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8<\/a> \ubc0f <a href=\"https:\/\/www.genesys.com\/customer-migrations\">\ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158<\/a> \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \ub9ac\ub354\uc778 \uc81c\ub124\uc2dc\uc2a4\u00ae(<a href=\"https:\/\/www.genesys.com\/ko-kr\">www.genesys.com\/ko-kr<\/a>)\uac00 G-\ub098\uc778\u2122(G-NINE\u2122)\uc744 \ucd9c\uc2dc\ud588\ub2e4. \uc634\ub2c8\ucc44\ub110 \ud50c\ub7ab\ud3fc\uc758 \ucc28\uc138\ub300 \ubc1c\uc804\uc744 \uc120\ub3c4\ud560 G-\ub098\uc778\uc740 \ubaa8\ub4e0 \uaddc\ubaa8\uc758 \uae30\uc5c5\uc774 \uc5b8\uc81c\ub098 \ub6f0\uc5b4\ub09c \uace0\uac1d\uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4.<\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4\uc758 \ucd5c\uace0 \ub9c8\ucf00\ud305 \ucc45\uc784\uc790(CMO)\uc778 \uba38\ub77c\uc778 \ud2b8 \ubd80\uc774(Merijn te Booij)\ub294 \u201cG-\ub098\uc778\uc740 \uc81c\ub124\uc2dc\uc2a4\uac00 \uc81c\uacf5\ud558\ub294 \ud601\uc2e0 \ud504\ub808\uc784\uc6cc\ud06c\ub85c, \ubaa8\ub4e0 \uc870\uc9c1\uc774 \ub514\uc9c0\ud138 \uace0\uac1d \uacbd\ud5d8 \ud601\uc2e0 \ubd84\uc57c\uc5d0\uc11c \uc131\uacf5\uc801\uc73c\ub85c \uc131\uc7a5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4\u201d\ub77c\uba70, \u201c\uae30\uc220 \ud601\uc2e0 \uc18d\ub3c4 \ubc0f \ube44\uc6a9 \uce21\uba74\uc740 \ubb3c\ub860, \uace0\uac1d \ud589\ub3d9\uacfc \uae30\ub300\uc5d0 \ubd80\uc751\ud574\uc57c \ud558\ub294 \uc870\uc9c1 \ubc0f \uc27d\uace0 \ud6a8\uc728\uc801\uc774\uba70 \uac1c\uc778\ud654\ub41c \uc11c\ube44\uc2a4\ub97c \uc6d0\ud558\ub294 \uace0\uac1d\uc758 \ub2c8\uc988\ub97c \ucda9\uc871\uc2dc\ud0a8\ub2e4\u201d\uace0 \ub9d0\ud588\ub2e4.<\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4 \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc\uc740 \uc778\uac04\uc758 \ub450\ub1cc\uc640 \uac19\uc740 \uae4a\uc740 \uc0ac\uace0\ub825, \uc778\uac04\uc801 \uac10\uac01\uc758 \uc12c\uc138\ud568, \uadf8\ub9ac\uace0 \ud1b5\ud569\ub41c \uc5ed\ub7c9\ub4e4\uc744 \uae30\ubc18\uc73c\ub85c \uac1c\ubc1c\ub41c \ud601\uc2e0\uc801\uc778 \uae30\ub2a5\uacfc \ud3ec\uad04\uc801\uc778 \uc11c\ube44\uc2a4\ub97c \ud1b5\ud574 \uae30\uc5c5\uc774 \uac00\uc7a5 \uc2a4\ub9c8\ud2b8\ud55c \ube44\uc988\ub2c8\uc2a4\ub97c \uc6b4\uc601\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4. \uc774\ub97c \ud1b5\ud574 \uae30\uc5c5\ub4e4\uc740 \uc790\uc0ac \uace0\uac1d\uc5d0 \ub300\ud55c \uc644\ubcbd\ud55c \uc5ec\uc815 \uad00\ub9ac\uac00 \uac00\ub2a5\ud558\ub2e4.<\/p>\n<p>\ud3ec\ub808\uc2a4\ud130(Forrester)\uc758 \uc5f0\uad6c \uc870\uc0ac\uc5d0 \ub530\ub974\uba74, \ubbf8\uad6d \uc628\ub77c\uc778 \uc0ac\uc6a9\uc790 \uc911 40%\uac00 \uc0c1\ub2f4\uc0ac\uc640 \uc9c1\uc811 \ud1b5\ud654\ud574\uc57c \ud558\ub294 \uc804\ud654 \uc11c\ube44\uc2a4\ubcf4\ub2e4 \ub514\uc9c0\ud138\uc744 \ud1b5\ud574 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc9c0\uc6d0\ubc1b\ub294 \uac83\uc744 \uc120\ud638\ud558\ub294 \uac83\uc73c\ub85c \ub098\ud0c0\ub0ac\ub2e4. \ub9c8\ucf00\ud305, \ud310\ub9e4\ub97c \ud3ec\ud568\ud55c \uc11c\ube44\uc2a4 \uc804\ubc18\uc5d0 \uac78\uce5c <a href=\"https:\/\/www.genesys.com\/solutions\">\uace0\uac1d \uc5ec\uc815<\/a>\uc5d0 \ub300\ud574 \uc2e4\uc2dc\uac04\uc73c\ub85c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \ud1b5\ud569 \ubc0f \uc870\uc728(Orchestration)\ud558\ub294 \uac83\uc740 \ucc28\ubcc4\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \ud1b5\ud574 \uae30\uc5c5\uc758 \uacbd\uc7c1\ub825\uc744 \uc81c\uace0\ud558\uae30 \uc704\ud55c \ucd08\uc11d\uc774\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<p>G-\ub098\uc778\uc774 \uc81c\uacf5\ud558\ub294 \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc740 \ub2e4\uc74c\uacfc \uac19\ub2e4.<\/p>\n<ul>\n<li><strong>\uc2a4\ub9c8\ud2b8 \uc571 \uc790\ub3d9\ud654<\/strong>: \uc81c\ub124\uc2dc\uc2a4\ub294 \uc5c5\uacc4 \ucd5c\ucd08\ub85c \uc74c\uc131 \ubc0f \ub514\uc9c0\ud138 \uc140\ud504 \uc11c\ube44\uc2a4\ub97c \uc704\ud574 80\uac1c \uc774\uc0c1\uc758 \ub9c8\uc774\ud06c\ub85c \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \uac16\ucd98 \uc790\ub3d9\ud654 \ud50c\ub7ab\ud3fc\uc744 \uc81c\uacf5\ud558\ub294 \uc5c5\uacc4\uc5d0\uc11c \uc720\uc77c\ud55c \uae30\uc5c5\uc774\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub294 \uc774\ub97c \uae30\ubc18\uc73c\ub85c \uace0\uac1d\ub4e4\uc774 \uc6b4\uc601 \ud6a8\uc728\uc131\uc744 \ub192\uc774\uace0, \ubcf4\ub2e4 \ub098\uc740 \ud658\uacbd\uc744 \uad6c\ucd95\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4.<\/li>\n<li><strong>\ube44\ub3d9\uae30 \uba54\uc2dc\uc9d5<\/strong>: \ube44\ub3d9\uae30 \uba54\uc2dc\uc9d5 \ubc29\uc2dd\uc73c\ub85c \uc81c\ub124\uc2dc\uc2a4 \ud5c8\ube0c(Genesys Hub)\ub97c \ud1b5\ud574 \ud398\uc774\uc2a4\ubd81 \uba54\uc2e0\uc800(Facebook Messenger), \uc2ac\ub799(Slack) \ubc0f \uc704\ucc57(WeChat)\uacfc \uac19\uc740 \uc720\uba85 \ucc44\ub110\uc5d0\uc11c \uace0\uac1d \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \ud560 \uc218 \uc788\ub3c4\ub85d \ucee8\ud0dd \uc13c\ud130 \uc9c0\uc6d0 \uc5ed\ub7c9\uc744 \ud655\ub300\ud55c\ub2e4.<\/li>\n<li><strong>\ucc28\uc138\ub300 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8:<\/strong> \uc0ac\uc6a9\uc790 \ud658\uacbd, \ub9ac\uc18c\uc2a4 \uac00\uc6a9\uc131, \uace0\uac1d \ud504\ub85c\ud544 \ubc0f \ube44\uc988\ub2c8\uc2a4 \uc18d\uc131\uc744 \uace0\ub824\ud55c \ucd5c\uc801\uc758 \uc870\uce58\ub97c \uc2e4\uc2dc\uac04\uc73c\ub85c \uacb0\uc815\ud574 \uc74c\uc131, \uc774\uba54\uc77c, \ucc44\ud305, \uc18c\uc15c \ub4f1 \uae30\uc874 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uc744 \ub118\uc5b4 IoT \ud658\uacbd\uc73c\ub85c \uace0\uac1d \uacbd\ud5d8\uc744 \ud655\uc7a5\uc2dc\ud0a8\ub2e4.<\/li>\n<li><strong>BYOB(Bring-Your-Own-Bot):<\/strong> \uc81c\ub124\uc2dc\uc2a4\ub294 \uae30\uc5c5\ub4e4\uc774 IBM \uc653\uc2a8(Watson)\uacfc \uac19\uc740 \uc790\uc0ac\uc758 \ub85c\ubd07\uc744 \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc\uc5d0 \uc801\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4. \uc81c\ub124\uc2dc\uc2a4\uc758 \uc778\uacf5 \uc9c0\ub2a5(AI) \ubc0f \uba38\uc2e0 \ub7ec\ub2dd \uc2dc\uc2a4\ud15c\uacfc \uae30\ub2a5\uc744 \uc644\ubcbd\ud558\uac8c \uacb0\ud569\uc2dc\ucf1c \ucc44\ub110 \uc804\ubc18\uc758 \uace0\uac1d \uc0c1\ud638 \uc791\uc6a9\uc744 \ubcf4\ub2e4 \uc2ec\uce35\uc801\uc73c\ub85c \uc774\ud574\ud55c\ub2e4.<\/li>\n<li><strong>\uc778\uacf5\uc9c0\ub2a5 \uc194\ub8e8\uc158 \ucf00\uc774\ud2b8(Kate):<\/strong> \uc81c\ub124\uc2dc\uc2a4\ub294 \uace0\uac1d \uc11c\ube44\uc2a4 \uad00\ub828 \uc778\uacf5\uc9c0\ub2a5 \uc194\ub8e8\uc158\uc778 \u2018\ucf00\uc774\ud2b8(Kate)\u2019\ub97c \uc2dc\uc7a5\uc5d0 \uc120\ubcf4\uc77c \uc608\uc815\uc774\ub2e4. \ucf00\uc774\ud2b8\ub294 \ucd5c\uc0c1\uc758 \uace0\uac1d\uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294\ub370 \uc9d1\uc911\ud558\uba70, \uace0\uc720\uc758 \ub9c8\uc774\ud06c\ub85c \uc571 \ubc0f \uc790\uc5f0\uc5b4 \uc774\ud574 \uae30\ub2a5\uc744 \ud0d1\uc7ac\ud558\uace0 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4\uc758 \ucf00\uc774\ud2b8\ub294 CRM\uc744 \uc704\ud55c \uc138\uc77c\uc988\ud3ec\uc2a4\uc758 \uc544\uc774\uc288\ud0c0\uc778(Einstein)\uacfc \ube45\ub370\uc774\ud130\ub97c \uc704\ud55c IBM\uc758 \uc653\uc2a8\uacfc \uac19\uc774 \uc735\ud569\ub41c \uc778\uacf5\uc9c0\ub2a5\uc744 \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \uac01\uac01\uc758 \ud504\ub85c\uc138\uc2a4 \uc5f0\uacb0 \uc2dc \uc778\uac04\uc758 \ud589\ub3d9\uc5d0 \uae30\ubc18\ud55c \ub2a5\ub3d9\uc801 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uc5ec \ubcf4\ub2e4 \ud5a5\uc0c1\ub41c \uc131\ub2a5\uc744 \uc81c\uacf5\ud55c\ub2e4.<\/li>\n<\/ul>\n<p>\uce90\ub098\ub2e4\uc5d0\uc11c \uac00\uc7a5 \ube60\ub974\uac8c \uc131\uc7a5\ud558\uace0 \uc788\ub294 \uad6d\ub9bd \ud1b5\uc2e0\ud68c\uc0ac\uc778 \ud154\ub7ec\uc2a4(TELUS)\uc758 \ud14c\ub9ac \uac00\ub514\ub108(Terry Gardiner) \uace0\uac1d \uacbd\ud5d8 \uc9c0\uc6d0(Customer Experience Enablement) \ubd80\ubb38 \ubd80\uc0ac\uc7a5\uc740 \u201c\uae30\uc874\uc5d0 \uc0ac\uc6a9\ud558\uace0 \uc788\ub358 \uc81c\ub124\uc2dc\uc2a4 \ucee8\ud0dd \uc13c\ud130 \uc194\ub8e8\uc158\uc5d0 \ub85c\ubd07\uacfc \uc778\uacf5\uc9c0\ub2a5 \uc2dc\uc2a4\ud15c\uc744 \uacb0\ud569\ud574 \uc6b4\uc601\ud560 \uc218 \uc788\uac8c \ub3fc \ub9e4\uc6b0 \uae30\uc058\ub2e4\u201d\uba70, \u201c\uace0\uac1d\uc758 \uacbd\ud5d8\uc744 \uc0c8\ub85c\uc6b4 \uc571\uacfc \uae30\uae30\uc5d0\uc11c\ub3c4 \uc6d0\ud65c\ud558\uace0 \uc77c\uad00\ub418\uac8c \uc5f0\uacb0\ud558\ub294 \uac83\uc740 \uc5b4\ub824\uc6b4 \uc77c\uc774\ub2e4. \ud154\ub7ec\uc2a4\ub294 \uc81c\ub124\uc2dc\uc2a4 \uc194\ub8e8\uc158\uc744 \ud1b5\ud574 \uc0c8\ub85c\uc6b4 \uba54\uc2dc\uc9d5 \uc571\uc744 \uc77c\uad00\ub41c \ubc29\uc2dd\uc73c\ub85c \uc5f0\uacb0\ud560 \uc218 \uc788\uac8c \ub410\ub2e4\u201d\uace0 \uc804\ud588\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\ud558\ub098\uc758 CX \ube44\uc804, \uc138 \uac00\uc9c0\uc758 \uc624\ud37c\ub9c1<\/strong><\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4 \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc\uc740 \uc138\uac00\uc9c0 \uc624\ud37c\ub9c1\uc73c\ub85c \uad6c\uc131\ub3fc \uc788\uc73c\uba70, \ud074\ub77c\uc6b0\ub4dc\ub098 \uc628-\ud504\ub808\ubbf8\uc2a4 \ud658\uacbd\uc5d0 \uc0c1\uad00\uc5c6\uc774 \ubaa8\ub4e0 \uaddc\ubaa8\uc758 \uc870\uc9c1\uc5d0 \ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud55c\ub2e4. \uc0c1\uc138 \ub0b4\uc6a9\uc740 \ub2e4\uc74c\uacfc \uac19\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><a href=\"https:\/\/www.genesys.com\/platform\/cloud\/pureengage\"><strong>\ud4e8\uc5b4\uc778\uac8c\uc774\uc9c0\u2122(PureEngage\u2122)<\/strong><\/a>\ub294 \uc870\uc9c1 \uaddc\ubaa8\uc5d0 \uad00\uacc4\uc5c6\uc774 \ucc28\ubcc4\ud654\ub41c \ub6f0\uc5b4\ub09c \uacbd\ud5d8\uacfc \ub514\uc9c0\ud138 \ubcc0\ud658\uc744 \uc81c\uacf5\ud558\ub294 \uc720\uc77c\ud55c \uc634\ub2c8 \ucc44\ub110 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ud504\ub85c\uadf8\ub7a8\uc774\ub2e4.<\/li>\n<li><a href=\"https:\/\/www.genesys.com\/platform\/cloud\/pureconnect\"><strong>\ud4e8\uc5b4\ucee4\ub125\ud2b8\u2122(PureConnect\u2122)<\/strong><\/a>\ub294 \uc628-\ud504\ub808\ubbf8\uc2a4 \ubc0f \ud074\ub77c\uc6b0\ub4dc \ud658\uacbd \ubaa8\ub450\uc5d0\uc11c \uc0ac\uc6a9 \uac00\ub2a5\ud558\uba70, \uc911\uacac \ubc0f \ub300\uaddc\ubaa8\uc758 \uc870\uc9c1\uc5d0 \ud3ec\uad04\uc801\uc778 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \uc785\uc99d\ub41c \ub2e4\uc911 \ucc44\ub110 \uc11c\ube44\uc2a4 \uc81c\uacf5 \uc11c\ube44\uc2a4\ub2e4.<\/li>\n<li><a href=\"https:\/\/www.genesys.com\/purecloud\"><strong>\ud4e8\uc5b4\ud074\ub77c\uc6b0\ub4dc\u2122(PureCloud by Genesys\u2122)<\/strong><\/a>\ub294 \ud1b5\ud569\ub41c \uc62c\uc778\uc6d0 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ubc0f \uc9c1\uc6d0 \uacf5\ub3d9 \uc791\uc5c5 \uc194\ub8e8\uc158\uc73c\ub85c \uc0ac\uc6a9\uc774 \uc27d\uace0 \uc2e0\uc18d\ud558\uac8c \ubc30\uce58\ub418\uba70 \uc2e0\uc18d\ud55c \ud601\uc2e0\uc744 \uc81c\uacf5\ud55c\ub2e4.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4\uc758 \uba38\ub77c\uc778 \ud2b8 \ubd80\uc774CMO\ub294 \u201c\uc81c\ub124\uc2dc\uc2a4\uc758 \uc194\ub8e8\uc158\uc740 \ube44\uc988\ub2c8\uc2a4\ub97c \uc2a4\ub9c8\ud2b8\ud558\uac8c \uc6b4\uc601\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud560 \ubfd0 \uc544\ub2c8\ub77c \ubcf4\ub2e4 \uc27d\uace0 \ud6a8\uacfc\uc801\uc73c\ub85c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\ud560 \uc218 \uc788\ub3c4\ub85d \uc124\uacc4\ub410\ub2e4. G-\ub098\uc778\uc740 \ub2e4\ub978 \uc194\ub8e8\uc158\uc5d0\uc11c\ub294 \uc81c\uacf5\ud560 \uc218 \uc5c6\ub294 \uae4a\uc774 \uc788\uace0 \ud3ed\ub113\uc740 \uc194\ub8e8\uc158\uc774\uba70 \uc774\ub294 \uc774\ubbf8 \ub2e4\uc591\ud55c \uc0ac\ub840\ub4e4\uc744 \ud1b5\ud574 \uc785\uc99d\uc774 \ub418\uc5c8\ub2e4.\u201d\uba70, \u201cG-\ub098\uc778\uc774 \uc5c5\uacc4\uc5d0\uc11c \uac00\uc7a5 \uac15\ub825\ud55c \uace0\uac1d \uacbd\ud5d8 \uc194\ub8e8\uc158\uc774 \ub420 \uac83\uc774\ub77c \ud655\uc2e0\ud55c\ub2e4\u201d\uace0 \ub367\ubd99\uc600\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\uc81c\ub124\uc2dc\uc2a4 \uc634\ub2c8\ucc44\ub110 \uc194\ub8e8\uc158<\/strong><\/p>\n<ul>\n<li>G-\ub098\uc778\uc5d0 \ub300\ud55c \ubcf4\ub2e4 \uc790\uc138\ud55c \uc815\ubcf4\ub294 \ube44\ub514\uc624\ub97c \ud1b5\ud574 \ud655\uc778\ud560 \uc218 \uc788\ub2e4.<\/li>\n<li>\uac00\ud2b8\ub108 2017 \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8 \ubcf4\uace0\uc11c\uc758 \ubb34\ub8cc \ub2e4\uc6b4\ub85c\ub4dc\ub294 \uc6f9\ud398\uc774\uc9c0\uc5d0\uc11c \uac00\ub2a5\ud558\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub294 9\ub144 \uc5f0\uc18d \ube44\uc804 \uc644\uc131\ub3c4 \ubd80\ubb38\uc5d0\uc11c \ub9ac\ub354 \uadf8\ub8f9\uc73c\ub85c \uc120\uc815\ub410\uc73c\uba70, 2017\ub144 \uc2e4\ud589 \ub2a5\ub825 \ubd80\ubb38\uc5d0\uc11c \uc5c5\uacc4 \ucd5c\uace0 \ud3c9\uac00\ub97c \ubc1b\uc558\ub2e4.<\/li>\n<li>\ubca8\uae30\uc5d0 \ube0c\ub93c\uc140\uc5d0\uc11c 6\uc6d47\uc77c\uc5d0\uc11c 9\uc77c\uae4c\uc9c0 \uac1c\ucd5c\ub418\ub294 CX17((#CX17BRUSSELS)\uc5d0\uc11c \ub514\uc9c0\ud138 \uc138\uc0c1\uc758 \ud734\uba3c\ud130\uce58(human touch) \uc81c\uacf5\uc758 \uc911\uc694\uc131\uc5d0 \ub300\ud55c \ub0b4\uc6a9\uc774 \ub2e4\ub904\uc9c8 \uc608\uc815\uc774\ub2e4. \ud589\uc0ac \ub4f1\ub85d\uc740 <a href=\"https:\/\/www.genesys.com\/cx\/cx17\/brussels\">\uc6f9\ud398\uc774\uc9c0<\/a>\ub97c \ud1b5\ud574 \ud560 \uc218 \uc788\ub2e4.<\/li>\n<\/ul>\n<p><strong>\uc81c\ub124\uc2dc\uc2a4(Genesys)\uc5d0 \ub300\ud558\uc5ec<\/strong><\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4\u00ae\ub294 \ub9e4\ud574 250\uc5b5 \uac74\uc774 \ub118\ub294 \uc138\uacc4 \ucd5c\uace0\uc758 \uace0\uac1d \uacbd\ud5d8\uc744 \uc9c0\uc6d0\ud558\uace0 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub294 \uace0\uac1d\uc744 \uc911\uc2ec\uc5d0 \ub450\uace0 \ube44\uc988\ub2c8\uc2a4\ub97c \uc218\ud589\ud574 \uc654\uc73c\uba70, \ud6cc\ub96d\ud55c <a href=\"https:\/\/www.genesys.com\/customer-migrations\">\uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/a>\uac00 \ud6cc\ub96d\ud55c \ube44\uc988\ub2c8\uc2a4 \uacb0\uacfc\ub97c \ub9cc\ub4e4\uc5b4\ub0b8\ub2e4\ub294 \uc2e0\ub150\uc744 \uac16\uace0 \uc788\ub2e4. \uc804\uc138\uacc4 100\uc5ec\uac1c\uad6d\uc758 10,000\uac1c\uac00 \ub118\ub294 \uae30\uc5c5\ub4e4\ub85c\ubd80\ud130 \uc2e0\ub8b0\ubc1b\ub294 \uc5c5\uacc4 1\uc704\uc758 \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc\uc740 \ub04a\uae40 \uc5c6\ub294 <a href=\"https:\/\/www.genesys.com\/en-gb\/solutions\">\uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uc5ec\uc815<\/a>\uc744 \uc870\uc728\ud558\uace0 \uc9c0\uc18d \uac00\ub2a5\ud55c \uace0\uac1d \uad00\uacc4\ub97c \ub9cc\ub4e4 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub294 \uc131\uacf5\uc801\uc778 \ud601\uc2e0\uacfc \uc5c5\uacc4 \ucd5c\uace0\uac00 \ub418\uaca0\ub2e4\ub294 \uc26c\uc9c0 \uc54a\ub294 \uc5f4\uc815\uc73c\ub85c \uc5c5\uacc4 \ucd5c\uace0\uc758 \uc5f0\uad6c \ubd84\uc11d \uae30\uad00\ub4e4\ub85c\ubd80\ud130 \ud074\ub77c\uc6b0\ub4dc\uc640 \uc628-\ud504\ub808\ubbf8\uc2a4 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc194\ub8e8\uc158 \ubd84\uc57c\uc758 \ub9ac\ub354\ub85c \uc120\uc815\ub41c \uc720\uc77c\ud55c \uae30\uc5c5\uc774\ub2e4. \ubcf4\ub2e4 \uc790\uc138\ud55c \ub0b4\uc6a9\uc740 <a href=\"https:\/\/www.genesys.com\/ko-kr\">www.genesys.com\/ko-kr<\/a>\uc744 \ube44\ub86f\ud574 <a href=\"https:\/\/www.facebook.com\/genesyskorea\">\ud398\uc774\uc2a4\ubd81<\/a> \ubc0f <a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\">\ube14\ub85c\uadf8<\/a>\ub97c \ud1b5\ud574 \ud655\uc778\ud560 \uc218 \uc788\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][vc_column_text] 05\/23\/2017 \uc81c\ub124\uc2dc\uc2a4, \ubbf8\ub798 \uc704\ud55c \ucc28\uc138\ub300 \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc \u2018G-\ub098\uc778\u2019 \ucd9c\uc2dc \uc81c\ub124\uc2dc\uc2a4, \ubbf8\ub798 \uc704\ud55c \ucc28\uc138\ub300 \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc \u2018G-\ub098\uc778\u2019 \ucd9c\uc2dc \uc778\uacf5 \uc9c0\ub2a5(AI), \uc2a4\ub9c8\ud2b8 \uc571 \ubc0f \uc120\uc81c\uc801\uc778 \ud734\uba3c \ud130\uce58\ub85c \uac15\ud654\ub41c \ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8 \uc81c\uacf5 [\/vc_column_text][vc_column_text]\uc11c\uc6b8 \u2014 2017\ub144 5\uc6d4 24\uc77c \u2014 \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8 \ubc0f \ucee8\ud0dd\uc13c\ud130 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