{"id":111856,"date":"2017-06-12T00:00:00","date_gmt":"2017-06-12T07:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=111856"},"modified":"2018-11-08T09:05:59","modified_gmt":"2018-11-08T17:05:59","slug":"genesys-positioned-as-a-leader-in-the-magic-quadrant-for-contact-center-infrastructure-worldwide","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ko-kr\/company\/newsroom\/announcements\/genesys-positioned-as-a-leader-in-the-magic-quadrant-for-contact-center-infrastructure-worldwide","title":{"rendered":"\uc81c\ub124\uc2dc\uc2a4, \uac00\ud2b8\ub108 \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8 \ubcf4\uace0\uc11c \ucee8\ud0dd\uc13c\ud130 \uc778\ud504\ub77c \ubd80\ubb38 9\ub144 \uc5f0\uc18d \ub9ac\ub354 \uc120\uc815"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<p class=\"pre\">06\/12\/2017<\/p>\n<h1>\uc81c\ub124\uc2dc\uc2a4, \uac00\ud2b8\ub108 \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8 \ubcf4\uace0\uc11c \ucee8\ud0dd\uc13c\ud130 \uc778\ud504\ub77c \ubd80\ubb38 9\ub144 \uc5f0\uc18d \ub9ac\ub354 \uc120\uc815<\/h1>\n<h2>\u2018\ube44\uc804 \uc644\uc131\ub3c4\u2019 \ubc0f \u2018\uc2e4\ud589 \ub2a5\ub825\u2019\uc5d0\uc11c \ucd5c\uace0 \ub4f1\uae09 \ud3c9\uac00<\/h2>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[vc_column_text]<\/p>\n<p><strong>\uc11c\uc6b8 \u2014 2017\ub144 06\uc6d4 12\uc77c<\/strong>\u2014 <a href=\"https:\/\/www.genesys.com\/solutions\/customer-service\">\uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8<\/a> \ubc0f <a href=\"https:\/\/www.genesys.com\/solutions\/customer-service\">\ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158<\/a> \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \ub9ac\ub354\uc778 \uc81c\ub124\uc2dc\uc2a4\u00ae(<a href=\"https:\/\/www.genesys.com\/kr\">www.genesys.com\/kr<\/a>)\uac00 \uc2dc\uc7a5\uc870\uc0ac \uae30\uad00\uc778 \uac00\ud2b8\ub108\uc758 2017 \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8 \uc804 \uc138\uacc4 \ucee8\ud0dd\uc13c\ud130 \uc778\ud504\ub77c(Gartner 2017 Magic Quadrant for Contact Center Infrastructure, Worldwide) \ubd80\ubb38 \ub9ac\ub354\ub85c \uc120\uc815\ub410\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub294 \u2018\ube44\uc804 \uc644\uc131\ub3c4(completeness of vision)\u2019 \ud56d\ubaa9\uc5d0\uc11c 9\ub144 \uc5f0\uc18d \ucd5c\uace0\uc810\uc744 \ubc1b\uc558\uc73c\uba70 \uae08\ub144\uc5d0\ub294 \ucc98\uc74c\uc73c\ub85c \u2018\uc2e4\ud589 \ub2a5\ub825(ability to execute)\u2019 \ubd80\ubb38\ub3c4 \ucd5c\uace0 \ud3c9\uac00\ub97c \ubc1b\uc558\ub2e4.<\/p>\n<p>\uc774\ubc88 2017 \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8 \ubcf4\uace0\uc11c\uc758 \uc804 \uc138\uacc4 \ucee8\ud0dd\uc13c\ud130 \uc778\ud504\ub77c \ubd80\ubb38\uc5d0\uc11c\ub294 \ucd1d 12\uac1c \ucee8\ud0dd\uc13c\ud130 \uc778\ud504\ub77c \uae30\uc5c5\uc758 \ube44\uc804 \uc644\uc131\ub3c4\uc640 \uc2e4\ud589 \ub2a5\ub825\uc744 \ud3c9\uac00\ud588\ub2e4. \ubcf8 \ubcf4\uace0\uc11c\ub294 \uae30\uc5c5\uc744 \ube44\uc804 \uc81c\uc2dc\uc790(Visionaries), \ub2c8\uce58 \ud50c\ub808\uc774\uc5b4(Niche Players), \ub3c4\uc804\uc790(Challengers), \ub9ac\ub354(Leaders) \ucd1d 4\uac1c\uc758 \uc0ac\ubd84\uba74\uc73c\ub85c \ubd84\ub958\ud55c\ub2e4. \ub9ac\ub354\uc758 \uacbd\uc6b0 \ud604\uc7ac \ube44\uc804\uc758 \ub192\uc740 \uc2e4\ud589 \ub2a5\ub825\uacfc \ubbf8\ub798\uc5d0\ub3c4 \uc120\ub3c4\uc801\uc778 \uc704\uce58\ub97c \uc720\uc9c0\ud560 \uc218 \uc788\ub294 \uc788\ub294\uc9c0\uac00 \ud3c9\uac00 \uae30\uc900\uc774 \ub41c\ub2e4.<\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4\uc758 \uba38\ub77c\uc778 \ud2b8 \ubd80\uc774(Merijn te Booij) \ucd5c\uace0\ub9c8\ucf00\ud305\ucc45\uc784\uc790(CMO)\ub294 \u201c\uc81c\ub124\uc2dc\uc2a4\uac00 \uc774\ubc88 \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8 \ubcf4\uace0\uc11c\uc5d0\uc11c \uc804 \uc138\uacc4 \ucee8\ud0dd\uc13c\ud130 \uc778\ud504\ub77c \ubd80\ubb38\uc5d0 9\ub144 \uc5f0\uc18d \ub9ac\ub354\ub85c \uc120\uc815\ub420 \uc218 \uc788\uc5c8\ub358 \uac83\uc740 \uc7a5\uae30\uc801\uc778 \uc804\ub7b5\uc744 \uc218\ub9bd\ud558\uace0, \uc2dc\uc7a5 \ud655\ub300\uc5d0 \uc8fc\ub825\ud558\uba70, \uace0\uac1d\uc744 \uc704\ud55c \uc801\uadf9\uc801\uc778 \uc9c0\uc6d0\uacfc \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc\uc5d0 \uc9c0\uc18d\uc801\uc778 \ud22c\uc790\ub97c \ud574 \uc628 \uacb0\uacfc\u201d\ub77c\uba70, \u201c\uc81c\ub124\uc2dc\uc2a4\ub294 \uc62c\ud574 \ub450 \uac00\uc9c0 \ud56d\ubaa9\uc5d0\uc11c \ub9ac\ub354\ub85c \uc120\uc815\ub410\ub2e4. \uc774\ub294 \uc81c\ub124\uc2dc\uc2a4\uac00 \uc634\ub2c8\ucc44\ub110 \uc5ec\uc815 \uad00\ub9ac\ubfd0\ub9cc \uc544\ub2c8\ub77c \ub9c8\ucf00\ud305, \uc138\uc77c\uc988 \ubc0f \uc11c\ube44\uc2a4\ub97c \uc544\uc6b0\ub974\ub294 \uc634\ub2c8\ucc44\ub110 \ucee8\ud14d\uc2a4\ud2b8\ub97c \uacf5\uc720\ud558\ub294 \uc5c5\uacc4 \uc720\uc77c\uc758 \uc9c4\uc815\ud55c \uc634\ub2c8\ucc44\ub110 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc81c\uacf5\uc5c5\uccb4\uc784\uc774 \uc785\uc99d\ub41c \uac83\u201d\uc774\ub77c\uace0 \ub9d0\ud588\ub2e4.<\/p>\n<p>2017 \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8 \uc804 \uc138\uacc4 \ucee8\ud0dd\uc13c\ud130 \uc778\ud504\ub77c \ubcf4\uace0\uc11c\uc758 \ubb34\ub8cc \ub2e4\uc6b4\ub85c\ub4dc\ub294 <a href=\"https:\/\/www.genesys.com\/ko-kr?cid=7010B000001gGb1\">\uc6f9\ud398\uc774\uc9c0<\/a>\uc5d0\uc11c \uac00\ub2a5\ud558\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8\uc5d0 \ub300\ud558\uc5ec<\/strong><\/p>\n<p>\uac00\ud2b8\ub108\ub294 \uc5f0\uad6c \ubcf4\uace0\uc11c\uc5d0 \uae30\uc220\ub41c \uc5b4\ub5a0\ud55c \uc5c5\uccb4, \uc0c1\ud488, \uc11c\ube44\uc2a4\ub3c4 \ud64d\ubcf4\ud558\uc9c0 \uc54a\uc73c\uba70, \ud14c\ud06c\ub180\ub85c\uc9c0 \uc0ac\uc6a9\uc790\uc5d0\uac8c \ucd5c\uace0 \ub4f1\uae09 \uc5c5\uccb4\uc758 \uc120\ud0dd\uc744 \uad8c\ud558\uc9c0\ub3c4 \uc54a\ub294\ub2e4. \uac00\ud2b8\ub108 \uc5f0\uad6c\uc5d0\uc11c\ub294 \uac00\ud2b8\ub108 \ub9ac\uc11c\uce58 \uae30\uad00\uc774 \uc120\ud0dd\uc801\uc73c\ub85c \ucde8\ud569\ud55c \ub0b4\uc6a9\uc774 \ud3ec\ud568\ub418\uba70, \uc0ac\uc2e4\uc744 \ubc1c\ud45c\ud55c \uc790\ub8cc\ub85c \uac04\uc8fc\ub3fc\uc11c\ub294 \uc548 \ub41c\ub2e4. \uac00\ud2b8\ub108\ub294 \uc0c1\uc6a9\ud654 \uac00\ub2a5\uc131 \ub610\ub294 \ud2b9\uc815 \ubaa9\uc801\uc5d0 \ubd80\ud569\ud558\ub294\uc9c0 \uc5ec\ubd80\uc5d0 \ub300\ud55c \ubcf4\uc99d \ub4f1 \uc774 \uc5f0\uad6c\uc640 \uad00\ub828\ud55c \ubaa8\ub4e0 \uba85\uc2dc\uc801, \uc554\ubb35\uc801 \ubcf4\uc99d\uc744 \uac70\ubd80\ud55c\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][vc_column_text] 06\/12\/2017 \uc81c\ub124\uc2dc\uc2a4, \uac00\ud2b8\ub108 \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8 \ubcf4\uace0\uc11c \ucee8\ud0dd\uc13c\ud130 \uc778\ud504\ub77c \ubd80\ubb38 9\ub144 \uc5f0\uc18d \ub9ac\ub354 \uc120\uc815 \u2018\ube44\uc804 \uc644\uc131\ub3c4\u2019 \ubc0f \u2018\uc2e4\ud589 \ub2a5\ub825\u2019\uc5d0\uc11c \ucd5c\uace0 \ub4f1\uae09 \ud3c9\uac00 [\/vc_column_text][vc_column_text] \uc11c\uc6b8 \u2014 2017\ub144 06\uc6d4 12\uc77c\u2014 \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8 \ubc0f \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158 \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \ub9ac\ub354\uc778 \uc81c\ub124\uc2dc\uc2a4\u00ae(www.genesys.com\/kr)\uac00 \uc2dc\uc7a5\uc870\uc0ac \uae30\uad00\uc778 \uac00\ud2b8\ub108\uc758 2017 \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8 \uc804 \uc138\uacc4 \ucee8\ud0dd\uc13c\ud130 \uc778\ud504\ub77c(Gartner 2017 Magic Quadrant for Contact Center Infrastructure, [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"template":"","class_list":["post-111856","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"06\/12\/2017","meta_description":"\uc81c\ub124\uc2dc\uc2a4, \uac00\ud2b8\ub108 \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8 \ubcf4\uace0\uc11c \ucee8\ud0dd\uc13c\ud130 \uc778\ud504\ub77c \ubd80\ubb38 9\ub144 \uc5f0\uc18d \ub9ac\ub354 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