{"id":111854,"date":"2018-05-14T00:00:00","date_gmt":"2018-05-14T07:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=111854"},"modified":"2021-02-14T19:18:32","modified_gmt":"2021-02-15T03:18:32","slug":"predictive-routing","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ko-kr\/company\/newsroom\/announcements\/predictive-routing","title":{"rendered":"\uc81c\ub124\uc2dc\uc2a4, \uc0c8\ub85c\uc6b4 AI \uae30\ubc18\uc758 \ub77c\uc6b0\ud305 \uc5d4\uc9c4\uc73c\ub85c \uace0\uac1d \uacbd\ud5d8 \uc608\uce21\uc131 \ub192\uc5ec"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<p class=\"pre\">05\/14\/2018<\/p>\n<h1>\uc81c\ub124\uc2dc\uc2a4, \uc0c8\ub85c\uc6b4 AI \uae30\ubc18\uc758 \ub77c\uc6b0\ud305 \uc5d4\uc9c4\uc73c\ub85c \uace0\uac1d \uacbd\ud5d8 \uc608\uce21\uc131 \ub192\uc5ec<\/h1>\n<h2>\uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc73c\ub85c AI \ud601\uc2e0 \ud655\ub300, \ud5a5\uc0c1\ub41c \ube44\uc988\ub2c8\uc2a4 \uacb0\uacfc \uc81c\uacf5, \ub192\uc740 \ub9cc\uc871\ub3c4 \ub2ec\uc131<\/h2>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[vc_column_text]<\/p>\n<p>(\uc11c\uc6b8 \u2014 2018\ub144 05\uc6d4 15\uc77c)\u2014 <a href=\"https:\/\/www.genesys.com\/solutions\/customer-service\">\uc634\ub2c8\ucc44\ub110 \uace0\uac1d\uacbd\ud5d8<\/a> \ubc0f <a href=\"https:\/\/www.genesys.com\/solutions\/customer-service\">\ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158<\/a> \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \ub9ac\ub354\uc778 \uc81c\ub124\uc2dc\uc2a4\u00ae(<a href=\"https:\/\/www.genesys.com\/ko-kr\">www.genesys.com\/ko-kr<\/a>)\uac00 \uc5c5\uacc4\uc5d0\uc11c \uac00\uc7a5 \ud601\uc2e0\uc801\uc778 \ub77c\uc6b0\ud305 \uc5d4\uc9c4\uc744 \uacf5\uac1c\ud588\ub2e4. \uc5f0\ub840 \uace0\uac1d \ucf58\ud37c\ub7f0\uc2a4\uc778 CX18\uc744 \ud1b5\ud574 \uc120\ubcf4\uc778 \uc81c\ub124\uc2dc\uc2a4 \uc608\uce21\uc801 \ub77c\uc6b0\ud305(Predictive Routing)\uc740 \uc778\uacf5\uc9c0\ub2a5 (AI) \uc744 \uae30\ubc18\uc73c\ub85c \uacfc\uac70\uc758 \uc131\uacfc \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud574 \uace0\uac1d\uacfc \uc9c1\uc6d0\uc758 \ud2b9\uc131\uc744 \uc77c\uce58\uc2dc\ud0b4\uc73c\ub85c\uc368 \uc5b4\ub5a4 \ucee8\ud0dd \uc13c\ud130 \uc778\ub825\uc774 \uac00\uc7a5 \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\ub97c \ub2ec\uc131\ud558\uae30 \uc801\ud569\ud55c\uc9c0 \uc608\uce21\ud55c\ub2e4.<\/p>\n<p>\uc608\uce21\uc801 \ub77c\uc6b0\ud305\uc744 \ud1b5\ud574 \uc81c\ub124\uc2dc\uc2a4\ub294 \uae30\uc874 \uace0\uac1d \uacbd\ud5d8 \ubd80\ubb38\uc5d0\uc11c \ubcf4\uc720\ud558\uace0 \uc788\ub294 \ub9ac\ub354\uc2ed\uc744 \ud55c\uce35 \uac15\ud654\ud55c\ub2e4. \uac15\ub825\ud55c \ub77c\uc6b0\ud305 \uc5d4\uc9c4\uc740 \uace0\uac1d \ub9cc\uc871\ub3c4 \ubc0f \uc9c1\uc6d0 \ud6a8\uc728\uc131 \ud5a5\uc0c1, \ube44\uc6a9 \uc808\uac10, \uc218\uc775 \ubc0f \ub9e4\ucd9c \uc99d\ub300, \ucc98\ub9ac \uc2dc\uac04 \ub2e8\ucd95 \uadf8\ub9ac\uace0 \ucd5c\ucd08 \ubb38\uc758 \uc2dc \ud574\uacb0 \ub2a5\ub825 (First Contact Resolution,FCR) \uac1c\uc120 \ub4f1 \uae30\uc5c5\uc774 \uc6d0\ud558\ub294 \uc138\uc77c\uc988, \ub9c8\ucf00\ud305 \ubc0f \uc11c\ube44\uc2a4 \uacb0\uacfc\ub97c \uc5bb\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4.<\/p>\n<p>\uc608\uce21\uc801 \ub77c\uc6b0\ud305\uc744 \ud1b5\ud574 \uc5bb\ub294 \uc8fc\uc694 \ud61c\ud0dd\ub4e4\uc740 \uc774\ubbf8 \uae30\uc220\uc744 \ub3c4\uc785\ud574 \uc0ac\uc6a9\ud558\uace0 \uc788\ub294 \uc81c\ub124\uc2dc\uc2a4 \uace0\uac1d\uc744 \ud1b5\ud574 \uc785\uc99d\ub418\uace0 \uc788\ub2e4. \uce90\ub098\ub2e4\uc758 \uc120\ub3c4\uc801 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ubc0f \ubbf8\ub514\uc5b4 \uae30\uc5c5\uc778 \ub85c\uc800\uc2a4 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc988(Rogers Communications, Inc.)\ub294 \uc81c\ub124\uc2dc\uc2a4 \uc608\uce21\uc801 \ub77c\uc6b0\ud305\uc744 \ud1b5\ud574 \uace0\uac1d \uc720\uc9c0\uc728(retention)\uc774 \uc57d 3% \uc0c1\uc2b9\ud588\uc73c\uba70 \ud3c9\uade0 \ucc98\ub9ac \uc2dc\uac04(average handle time)\uc740 7% \ub2e8\ucd95\ud588\ub2e4. \ub85c\uc800\uc2a4 \uae30\uc5c5\uacc4\ud68d \ubd80\ubb38 \ubd80\uc0ac\uc7a5\uc778 \ucf00\ube48 \uc878\ub9ac\ud398\ub294 \u201c\uc608\uce21\uc801 \ub77c\uc6b0\ud305\uc740 \uba38\uc2e0\ub7ec\ub2dd\uc744 \ud1b5\ud574 \uace0\uac1d \uc758\ub3c4\uc640 \uac00\uc7a5 \uc801\ud569\ud55c \uc0c1\ub2f4\uc0ac\ub97c \ucc3e\uc544 \uc5f0\uacc4\ud574 \uc8fc\ub294 \uc2e4\uc6a9\uc801\uc774\uace0 \ud6a8\uacfc\uc801\uc778 \ubc29\ubc95\uc774\ub2e4. \uc81c\ub124\uc2dc\uc2a4 \uc194\ub8e8\uc158\uc740 \uace0\uac1d\uc758 \uc18c\uc911\ud55c \uc2dc\uac04\uc744 \uc808\uc57d\ud574 \uc8fc\uba74\uc11c \uc9c1\uc6d0\uc758 \uc131\uacf5 \uc9c0\uc6d0 \ubc0f \ud0c1\uc6d4\ud55c \ube44\uc988\ub2c8\uc2a4 \uacb0\uacfc \ucc3d\ucd9c\uc774 \uac00\ub2a5\ud55c \uc2a4\ub9c8\ud2b8\ud558\uace0 \uc2e0\uc18d\ud55c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ub370 \uae30\uc5ec\ud560 \uc218 \uc788\ub294 \uc7a0\uc7ac\ub825\uc744 \uac00\uc9c0\uace0 \uc788\ub2e4.\u201c\ub77c\uace0 \ub9d0\ud588\ub2e4. \ub85c\uc800\uc2a4 \uc774\uc678\uc5d0\ub3c4 \uc81c\ub124\uc2dc\uc2a4 \uc194\ub8e8\uc158\uc744 \ud1b5\ud574 \uc720\uc758\ubbf8\ud55c \uc131\uacfc\ub97c \uac70\ub450\uace0 \uc788\ub2e4. \uc11c\uc720\ub7fd\uc758 \ud55c \uc774\ub3d9 \ud1b5\uc2e0 \uc0ac\uc5c5\uc790\ub294 NPS\u00ae(Net Promoter Score\u00ae, \uc21c\uc218 \ucd94\ucc9c\uace0\uac1d \uc9c0\uc218)\ub97c 4\ud3ec\uc778\ud2b8 \ub192\uc600\uace0 \ud3c9\uade0 \ucc98\ub9ac \uc2dc\uac04\uc744 \uc57d 3% \ub2e8\ucd95\ud588\uc73c\uba70, \ud638\uc8fc\uc758 \ud55c \ud1b5\uc2e0 \ubc0f \ubbf8\ub514\uc5b4 \uae30\uc5c5\uc740 \uc9c0\uc18d\uc801\uc73c\ub85c \ub192\uc740 NPS\u00ae\ub97c \ub2ec\uc131\ud558\uace0 \uc788\ub2e4.<\/p>\n<p><strong>\uc608\uce21\uc801 \ub77c\uc6b0\ud305\uc758 \uc6b4\uc601 \ubc29\uc2dd:<\/strong><\/p>\n<p>\ub300\uae30\uc5f4(queue) \ubc0f \uc2a4\ud0ac \uae30\ubc18 \ub77c\uc6b0\ud305\uc740 \uc815\uc801 \uc758\uc0ac \uacb0\uc815 \ud2b8\ub9ac \ub85c\uc9c1\uacfc \uc0ac\uc804 \uc124\uc815 \uae30\uc900\uc5d0 \uc758\uc874\ud558\uc9c0\ub9cc, \uc608\uce21\uc801 \ub77c\uc6b0\ud305\uc740 AI\uc640 \ud568\uaed8 \uacfc\uac70 \ubc0f \uc2e4\uc2dc\uac04 \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud55c\ub2e4. \uc608\uce21\uc801 \ub77c\uc6b0\ud305\uc740 AI\ub97c \ud1b5\ud574 \uc120\ud638\ud558\ub294 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110, \uc81c\ud488 \uad6c\ub9e4 \uc774\ub825, \uacfc\uac70 \uc11c\ube44\uc2a4 \uc694\uccad, \ucd5c\uadfc \uac70\ub798 \ud65c\ub3d9 \ub4f1\uc744 \uae30\ubc18\uc73c\ub85c \uc9d1\uacc4\ub41c \uace0\uac1d \ud504\ub85c\ud544\uc5d0\uc11c \ubaa8\ub378\uc744 \uad6c\ucd95\ud55c\ub2e4. \uc774\ub294 \uadfc\ubb34\uae30\uac04, \uc9c0\uc2dd, \uc2a4\ud0ac, \uc778\ud130\ub799\uc158 \uc774\ub825 \ubc0f \ube44\uc988\ub2c8\uc2a4 \uacb0\uacfc \ub370\uc774\ud130 \ub4f1\uc758 \uc9c1\uc6d0 \ud504\ub85c\ud544\uacfc \uacb0\ud569\ud574 \uc6d0\ud558\ub294 \uacb0\uacfc\ub97c \uc5bb\uc744 \uc218 \uc788\ub3c4\ub85d \ucd5c\uc801\uc758 \uace0\uac1d \ubc0f \uc9c1\uc6d0\uc758 \ub9e4\uce6d\uc744 \uc608\uce21\ud569\ub2c8\ub2e4. \uace0\uac1d \ubc0f \uc9c1\uc6d0 \ub370\uc774\ud130 \ubaa8\ub378\uc740 \uc774\ud6c4\uc758 \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc5d0 \ub300\ud55c \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uae30 \uc704\ud574 \uc9c0\uc18d\uc801\uc73c\ub85c \uc5c5\ub370\uc774\ud2b8 \ub41c\ub2e4.<\/p>\n<p>\ud604\uc7ac \uc81c\ub124\uc2dc\uc2a4 \ud4e8\uc5b4\uc778\uac8c\uc774\uc9c0\u00ae\uc5d0\uc11c \uc608\uce21\uc801 \ub77c\uc6b0\ud305\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc73c\uba70 \uc74c\uc131, \ud14d\uc2a4\ud2b8, \uc6f9\ucc44\ud305 \ubc0f \uc18c\uc15c \ub4f1 \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uc791\ub3d9\ud55c\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub294 \uacf5\ud1b5 \ub9c8\uc774\ud06c\ub85c \uc11c\ube44\uc2a4 \uc544\ud0a4\ud14d\ucc98\ub97c \ud65c\uc6a9\ud574 \uc62c\ud574 \ub9d0 \ud4e8\uc5b4\ucee4\ub125\ud2b8\uc640 \ud074\ub77c\uc6b0\ub4dc\uc5d0 \uae30\ub2a5\uc744 \ucd94\uac00\ud560 \uc608\uc815\uc774\uba70, \uc774 \uac19\uc740 \ub178\ub825\uc740 \uace0\uac1d \uacbd\ud5d8\uc5d0 \ucd08\uc810\uc744 \ub9de\ucd98 AI \ud601\uc2e0\uc758 \uc77c\ud658\uc73c\ub85c \ubd07\uacfc \uc0ac\ub78c\uc744 \uacb0\ud569\ud574 \uace0\uac1d\uc758 \ubb38\uc81c\ub97c \ub354 \ube60\ub974\uac8c \ud574\uacb0\ud558\ub824\ub294 \uc81c\ub124\uc2dc\uc2a4 \ube14\ub80c\ub514\ub4dc AI \uc804\ub7b5\uc744 \uc911\uc2ec\uc73c\ub85c \uc9c4\ud589 \uc911\uc774\ub2e4. \ub610\ud55c, \uc81c\ub124\uc2dc\uc2a4 AI, \uba38\uc2e0\ub7ec\ub2dd, \uc2e4\uc2dc\uac04 \ubd84\uc11d\uc744 \uc778\uaca9\ud654\ud55c \ucf00\uc774\ud2b8\ub97c \ud1b5\ud574 \ud655\uc7a5\ud558\uc5ec \uae30\uc5c5\ub4e4\uc774 \uac01 \uace0\uac1d\uc758 \ub2c8\uc988\uc5d0 \ub9de\ucdb0 \uc0ac\uc804 \uc608\ubc29\uc801\uc774\uace0 \uc608\uce21 \uac00\ub2a5\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4.<\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4 \ucd5c\uace0\ub9c8\ucf00\ud305 \ucc45\uc784\uc790\uc778 \uba38\ub808\uc778 \ud2b8 \ubd80\uc774 (Merijn te Booij)\ub294 \u201c\uc81c\ub124\uc2dc\uc2a4 \ub77c\uc6b0\ud305 \uc5d4\uc9c4\uc740 \uc218\ub144\uac04 \uc5c5\uacc4 \ucd5c\uace0\uc758 \ud45c\uc900\uc774\uc5c8\uc73c\uba70, \uc774\ubc88 \ubc1c\ud45c\ub97c \ud1b5\ud574 \uc774\ub7ec\ud55c \uc5ed\ub7c9\uc744 \ud55c\uce35 \uac15\ud654\ud588\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub294 \uae30\uc5c5\uc758 \uc6f9\uc0ac\uc774\ud2b8\ub97c \ucc98\uc74c \ubc29\ubb38\ud55c \uc21c\uac04\ubd80\ud130 \uace0\uac1d \uc5ec\uc815\uc758 \ubaa8\ub4e0 \ub2e8\uacc4\uc5d0\uc11c \uae30\uc5c5\ub4e4\uc774 \uac00\uc7a5 \uc608\uce21 \uac00\ub2a5\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud560 \uac83\uc774\ub2e4.\u201c\ub77c\uba70, \u201d\ucf00\uc774\ud2b8\uc5d0\uac8c \ud48d\ubd80\ud55c \uc0c1\ub2f4 \uae30\uc220\uc744 \uc81c\uacf5\ud558\uace0 \ucd5c\uadfc \uc778\uc218\ud55c \uc54c\ud1a0\ud074\ub77c\uc6b0\ub4dc\ub97c \ud65c\uc6a9\ud574 \uc9c0\uc18d\uc801\uc73c\ub85c \ubc94\uc704\ub97c \ud655\uc7a5\ud574 \ub098\uac08 \uac83\uc774\ub2e4. \uc5ec\uc815 \ubd84\uc11d, \uc6cc\ud06c\ud3ec\uc2a4(workforce) \uad00\ub9ac \ub4f1\uc5d0\uc11c AI\ub97c \uac15\ud654\ud574 \ub9e4 \uc21c\uac04 \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \ub6f0\uc5b4\ub09c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uaca0\ub2e4.\u201c<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\uc81c\ub124\uc2dc\uc2a4 \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc\uc5d0 \ucd94\uac00\ub41c \uc0c8\ub85c\uc6b4 \uae30\ub2a5<\/strong><\/p>\n<p>\uc608\uce21\uc801 \ub77c\uc6b0\ud305\uc740 \ud4e8\uc5b4\ud074\ub77c\uc6b0\ub4dc\u00ae, \ud4e8\uc5b4\ucee4\ub125\ud2b8\u00ae, \ud4e8\uc5b4\uc778\uac8c\uc774\uc9c0\u00ae \uc804\ubc18\uc5d0 \uac78\uccd0 \uc218\ubc31 \uac1c\uc758 \uae30\ub2a5\uc774 \uac1c\uc120\ub41c \uad11\ubc94\uc704\ud55c \uc81c\ub124\uc2dc\uc2a4 \uc11c\uba38 \ub9b4\ub9ac\uc2a4 (Genesys Summer Release)\uc758 \u00a0\uc77c\ubd80\ubd84\uc774\ub2e4. \uc11c\uba38 \ub9b4\ub9ac\uc2a4\ub294 \uace0\uac1d\uc774 \uc81c\ub124\uc2dc\uc2a4\uc758 \ucd5c\uc2e0 \ud601\uc2e0 \uae30\uc220\uc744 \uc27d\uac8c \uc2dd\ubcc4\ud558\uace0 \uc0ac\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\ub294 \uc5f0 2\ud68c \ud1b5\ud569\ud654 \ucd9c\uc2dc \uc804\ub7b5\uc744 \ud1b5\ud574 \uc62c\ud574 \uc2dc\uc7a5\uc5d0 \uc120\ubcf4\uc774\ub294 \ub450 \uac1c\uc758 \uc8fc\uc694 \uc81c\ud488 \uc911 \ud558\ub098\uc774\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\uc11c\uba38 \ub9b4\ub9ac\uc2a4\uc5d0\ub294 \ub2e4\uc74c\uacfc \uac19\uc740 \ud5a5\uc0c1\ub41c \uae30\ub2a5\uc774 \ud3ec\ud568\ub41c\ub2e4:<\/strong><\/p>\n<ul>\n<li>\uc81c\ub124\uc2dc\uc2a4 \ud5c8\ube0c (Genesys Hub): \uc8fc\uc694 \uacf5\uae09\uc5c5\uccb4\ub4e4\uc758 \ube44\ub3d9\uae30\uc2dd \uba54\uc138\uc9d5 \uc571 \uc5f0\ub3d9\uc744 \uc704\ud55c \uc2e0\uaddc \uc81c\ub124\uc2dc\uc2a4 API \ub294 \uae30\uc5c5\uc774 \uc0c8\ub86d\uac8c \ubd80\uc0c1\ud558\ub294 \ucc44\ub110\uc5d0\uc11c \uace0\uac1d\uacfc \uc5f0\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d \ud55c\ub2e4.<\/li>\n<li>SMS \uc9d1\uacc4(SMS Aggregation) : \uc81c\ub124\uc2dc\uc2a4\uac00 \uae30\ubcf8 \uc81c\uacf5\ud558\ub294 \ubc1c\uc2e0(\uc544\uc6c3\ubc14\uc6b4\ub4dc) \ubb38\uc790 \uc635\uc158\uc740 \ud0c0\uc0ac \uc9d1\uacc4 \uc194\ub8e8\uc158\uc758 \ud544\uc694\uc131\uc744 \uc5c6\uc570\uc73c\ub85c\uc368 \ud6a8\uc728\uc131\uc744 \ub192\uc778\ub2e4.<\/li>\n<li>\ub300\ud654 \uc5d4\uc9c4 (Dialog Engine): \uc758\ub3c4 \ud30c\uc545, \uac10\uc815 \ubd84\uc11d \ubc0f \ub300\ud654 \uad00\ub9ac\uc758 \uc790\uc5f0\uc5b4 \uc778\uc2dd \ud504\ub85c\uc138\uc2f1\uc744 \ud1b5\ud574 \uc81c\ub124\uc2dc\uc2a4\ub294 \uc0ac\ub78c \ubc0f AI\uac00 \ub04a\uae40 \uc5c6\uc774 \ud568\uaed8 \uc77c\uc744 \ud574 \ub300\ud654\uc758 \uc9c8\uc744 \ub192\uc774\uace0 \ube44\uc6a9\uc740 \uc808\uac10\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4.<\/li>\n<li>\uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc608\uce21 (Workforce Management Forecasting): AI\uc758 \uc9c0\uc6d0\uc744 \ubc1b\uc544 \ud074\ub77c\uc6b0\ub4dc\uc5d0\uc11c \uc81c\uacf5\ub418\ub294\u00a0 \uc81c\ub124\uc2dc\uc2a4 \uc608\uce21 \uc194\ub8e8\uc158\uc740 \uc5c5\uacc4\uc5d0\uc11c \uac00\uc7a5 \uc815\ud655\ud55c \uc7a5\uae30 \uacc4\ud68d \ubc0f \ucee8\ud0dd \uc13c\ud130 \uc9c1\uc6d0 \ucc44\uc6a9 \uae30\ub2a5\uc744 \uc81c\uacf5\ud55c\ub2e4.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][vc_column_text] 05\/14\/2018 \uc81c\ub124\uc2dc\uc2a4, \uc0c8\ub85c\uc6b4 AI \uae30\ubc18\uc758 \ub77c\uc6b0\ud305 \uc5d4\uc9c4\uc73c\ub85c \uace0\uac1d \uacbd\ud5d8 \uc608\uce21\uc131 \ub192\uc5ec \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc73c\ub85c AI \ud601\uc2e0 \ud655\ub300, \ud5a5\uc0c1\ub41c \ube44\uc988\ub2c8\uc2a4 \uacb0\uacfc \uc81c\uacf5, \ub192\uc740 \ub9cc\uc871\ub3c4 \ub2ec\uc131 [\/vc_column_text][vc_column_text] (\uc11c\uc6b8 \u2014 2018\ub144 05\uc6d4 15\uc77c)\u2014 \uc634\ub2c8\ucc44\ub110 \uace0\uac1d\uacbd\ud5d8 \ubc0f \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158 \ubd84\uc57c\uc758 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