{"id":645829,"date":"2026-10-15T17:28:50","date_gmt":"2026-10-16T00:28:50","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=645829"},"modified":"2026-10-15T19:38:42","modified_gmt":"2026-10-16T02:38:42","slug":"enterprise-cx-transformation","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/ja-jp\/webinars\/enterprise-cx-transformation","title":{"rendered":"AI\u5c0e\u5165\u306e\u300c\u6b21\u300d\u306b\u8003\u3048\u308b\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30baCX\u5909\u9769\u3000\uff5e \u9867\u5ba2\u5bfe\u5fdc\u304b\u3089\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u307e\u3067\u3001AI\u3068\u4eba\u306e\u6700\u9069\u306a\u5f79\u5272\u5206\u62c5\u3068\u306f \uff5e"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"pre_h1\">\u30b8\u30a7\u30cd\u30b7\u30b9Web\u30bb\u30df\u30ca\u30fc<\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 class=\"x_MsoNormal\"><span data-teams=\"true\">AI\u5c0e\u5165\u306e\u300c\u6b21\u300d\u306b\u8003\u3048\u308b\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30baCX\u5909\u9769<\/span><\/h1>\n<h5><span data-teams=\"true\">\uff5e \u9867\u5ba2\u5bfe\u5fdc\u304b\u3089\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u307e\u3067\u3001AI\u3068\u4eba\u306e\u6700\u9069\u306a\u5f79\u5272\u5206\u62c5\u3068\u306f \uff5e<\/span><\/h5>\n<h6>2026\u5e7411\u67085\u65e5\uff08\u6728\uff0914:00\uff5e15:00\uff5c\u30aa\u30f3\u30e9\u30a4\u30f3\u958b\u50ac\uff5c\u53c2\u52a0\u7121\u6599<\/h6>\n<p>[\/vc_column_text][vc_column_text][\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]\u751f\u6210AI\u306ePoC\u3084\u4e00\u90e8\u696d\u52d9\u3078\u306e\u5c0e\u5165\u304c\u9032\u3080\u4e00\u65b9\u3001\u672c\u756a\u696d\u52d9\u3084\u3088\u308a\u5e83\u3044\u9818\u57df\u3078\u306e\u5c55\u958b\u306b\u5411\u3051\u3066\u3001\u65b0\u305f\u306a\u8ab2\u984c\u3082\u898b\u3048\u59cb\u3081\u3066\u3044\u307e\u3059\u3002<br \/>\n\u300c\u3069\u306e\u696d\u52d9\u3092AI\u306b\u4efb\u305b\u308b\u3079\u304d\u304b\u300d\u300c\u4eba\u304c\u62c5\u3046\u3079\u304d\u696d\u52d9\u306f\u4f55\u304b\u300d\u300c\u65e2\u5b58\u306e\u696d\u52d9\u3084\u30b7\u30b9\u30c6\u30e0\u3068\u3069\u3046\u9023\u643a\u3059\u308b\u306e\u304b\u300d<br \/>\nAI\u6d3b\u7528\u3092\u6b21\u306e\u30b9\u30c6\u30fc\u30b8\u3078\u9032\u3081\u308b\u306b\u306f\u3001AI\u5358\u4f53\u306e\u5c0e\u5165\u3067\u306f\u306a\u304f\u3001\u4eba\u3084\u65e2\u5b58\u30b7\u30b9\u30c6\u30e0\u3092\u542b\u3081\u305f\u696d\u52d9\u5168\u4f53\u306e\u8a2d\u8a08\u304c\u91cd\u8981\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u672c\u30a6\u30a7\u30d3\u30ca\u30fc\u3067\u306f\u3001Genesys\u3068\u4e09\u4e95\u60c5\u5831\uff08MKI\uff09\u306e2\u793e\u306e\u8996\u70b9\u304b\u3089\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u4f01\u696d\u306b\u304a\u3051\u308bAI\u6d3b\u7528\u3068CX\u5909\u9769\u306b\u3064\u3044\u3066\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<br \/>\nGenesys\u304b\u3089\u306f\u3001Agentic Virtual Agent\uff08AVA\uff09\u3092\u306f\u3058\u3081\u3068\u3059\u308b\u6700\u65b0AI\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3084\u3001AI\u30fb\u4eba\u30fb\u30b7\u30b9\u30c6\u30e0\u3092\u9023\u643a\u3055\u305b\u3001\u9867\u5ba2\u306e\u76ee\u7684\u9054\u6210\u307e\u3067\u3092\u652f\u63f4\u3059\u308b\u6b21\u4e16\u4ee3CX\u306e\u8003\u3048\u65b9\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<br \/>\nMKI\u304b\u3089\u306f\u3001\u5b9f\u969b\u306e\u304a\u5ba2\u69d8\u304b\u3089\u5bc4\u305b\u3089\u308c\u308b\u8ab2\u984c\u3084\u30cb\u30fc\u30ba\u3092\u8e0f\u307e\u3048\u3001\u3069\u306e\u696d\u52d9\u304b\u3089AI\u6d3b\u7528\u3092\u59cb\u3081\u308b\u3079\u304d\u304b\u3001AI\u306b\u4efb\u305b\u308b\u696d\u52d9\u3068\u4eba\u304c\u62c5\u3046\u696d\u52d9\u3092\u3069\u3046\u5206\u3051\u308b\u304b\u3068\u3044\u3063\u305f\u89b3\u70b9\u304b\u3089\u3001\u5177\u4f53\u7684\u306a\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<br \/>\n\u3055\u3089\u306b\u3001PoC\u3092\u901a\u3058\u3066\u81ea\u793e\u696d\u52d9\u3067\u52b9\u679c\u3092\u78ba\u304b\u3081\u308b\u65b9\u6cd5\u306a\u3069\u3001AI\u6d3b\u7528\u3092\u691c\u8a0e\u6bb5\u968e\u304b\u3089\u5b9f\u969b\u306e\u696d\u52d9\u3078\u843d\u3068\u3057\u8fbc\u3080\u305f\u3081\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3064\u3044\u3066\u3082\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<p>AI\u3092\u300c\u5c0e\u5165\u3059\u308b\u3053\u3068\u300d\u304b\u3089\u3001AI\u3092\u6d3b\u7528\u3057\u3066CX\u3068\u696d\u52d9\u306e\u6210\u679c\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u3078\u3002\u81ea\u793e\u3067\u306f\u4f55\u304c\u3067\u304d\u308b\u306e\u304b\u3001\u3069\u3053\u304b\u3089\u59cb\u3081\u308c\u3070\u3088\u3044\u306e\u304b\u3002AI\u6d3b\u7528\u306e\u6b21\u306e\u30b9\u30c6\u30c3\u30d7\u3092\u8003\u3048\u308b\u30d2\u30f3\u30c8\u3092\u304a\u5c4a\u3051\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][vc_column_inner]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/genesys.zoom.us\/webinar\/register\/WN_HtV691bSTWy8NwgO-ade7w\" target=\"\" rel=\"\">\u3054\u767b\u9332\u306f\u3053\u3061\u3089<\/a><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><\/h2>\n<p>&nbsp;<\/p>\n<h2><strong>\u25a0 \u3053\u3093\u306a\u65b9\u306b\u304a\u3059\u3059\u3081<\/strong><\/h2>\n<ul>\n<li>\u751f\u6210AI\u306ePoC\u3084\u4e00\u90e8\u5c0e\u5165\u304b\u3089\u3001\u672c\u683c\u5c55\u958b\u3092\u691c\u8a0e\u3057\u3066\u3044\u308b\u65b9<\/li>\n<li>CX\uff0f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5909\u9769\u3092\u63a8\u9032\u3057\u3066\u3044\u308b\u65b9<\/li>\n<li>AI\u3068\u4eba\u306e\u5f79\u5272\u5206\u62c5\u3084\u3001\u65e2\u5b58\u696d\u52d9\u3068\u306e\u9023\u643a\u3092\u898b\u76f4\u3057\u305f\u3044\u65b9<\/li>\n<li>AI\u3068CRM\u30fb\u65e2\u5b58\u696d\u52d9\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u9023\u643a\u3092\u691c\u8a0e\u3057\u3066\u3044\u308b\u65b9<\/li>\n<li>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306e\u52b9\u7387\u5316\u3092\u691c\u8a0e\u3057\u3066\u3044\u308b\u65b9<\/li>\n<li>AI\u6d3b\u7528\u306b\u3088\u308b\u696d\u52d9\u52b9\u7387\u5316\u3068CX\u5411\u4e0a\u3092\u4e21\u7acb\u3057\u305f\u3044\u65b9<\/li>\n<li>\u81ea\u793e\u696d\u52d9\u3078\u306eAI\u9069\u7528\u306b\u3064\u3044\u3066\u5177\u4f53\u7684\u306b\u691c\u8a0e\u30fb\u76f8\u8ac7\u3057\u305f\u3044\u65b9<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong>\u25a0 \u672c\u30a6\u30a7\u30d3\u30ca\u30fc\u3067\u304a\u4f1d\u3048\u3059\u308b3\u3064\u306e\u30dd\u30a4\u30f3\u30c8<\/strong><\/h2>\n<p>01\uff5cAI\u5c0e\u5165\u306e\u300c\u6b21\u300d<br \/>\nPoC\u3084\u4e00\u90e8\u5c0e\u5165\u304b\u3089\u3001\u672c\u756a\u696d\u52d9\u30fb\u3088\u308a\u5e83\u7bc4\u306aAI\u6d3b\u7528\u3078\u9032\u3080\u969b\u306b\u5fc5\u8981\u3068\u306a\u308b\u8003\u3048\u65b9\u3002<\/p>\n<p>02\uff5cAI\u3068\u4eba\u306e\u5f79\u5272\u5206\u62c5<br \/>\nAI\u304c\u5f97\u610f\u306a\u696d\u52d9\u3068\u3001\u4eba\u306b\u3088\u308b\u5224\u65ad\u304c\u5fc5\u8981\u306a\u696d\u52d9\u3092\u3069\u3046\u7d44\u307f\u5408\u308f\u305b\u308b\u304b\u3002<\/p>\n<p>03\uff5c\u81ea\u793e\u696d\u52d9\u3078\u306e\u843d\u3068\u3057\u8fbc\u307f<br \/>\n\u9867\u5ba2\u8ab2\u984c\u30fb\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u30fbPoC\u304b\u3089\u300c\u81ea\u793e\u3067\u306f\u3069\u3053\u304b\u3089\u59cb\u3081\u308b\u304b\u300d\u3092\u5177\u4f53\u5316\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2><strong>\u25a0 \u30a2\u30b8\u30a7\u30f3\u30c0<\/strong><\/h2>\n<p><strong>Part 1\uff5cGenesys<br \/>\n<\/strong>AI\u306b\u3088\u3063\u3066\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3084\u9867\u5ba2\u4f53\u9a13\u3092\u3069\u3046\u9769\u65b0\u3059\u308b\u3079\u304d\u304b<br \/>\n\uff5eGenesys\u304c\u53d6\u308a\u7d44\u3080\u3001Agentic Orchestration\u3068\u306f\uff5e<br \/>\n\u767b\u58c7\uff1a\u798f\u4e95 \u5eb7\u6643<br \/>\n\u2022 AI\u3092\u5358\u72ec\u306e\u30c4\u30fc\u30eb\u3068\u3057\u3066\u5c0e\u5165\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u9867\u5ba2\u306e\u300c\u76ee\u7684\u9054\u6210\u300d\u3092\u4e2d\u5fc3\u306b\u8003\u3048\u308b<br \/>\n\u2022 \u4f1a\u8a71\u3059\u308bAI\u304b\u3089\u3001\u4ed5\u4e8b\u3092\u7d42\u308f\u3089\u305b\u3089\u308c\u308bAgentic AI\u3078<br \/>\n\u2022 \u4eba\u30fbAI\u30fb\u696d\u52d9\u30b7\u30b9\u30c6\u30e0\u3092\u7d44\u307f\u5408\u308f\u305b\u3001\u6700\u9069\u306aOutcome\u3078\u5c0e\u304f<\/p>\n<p><strong>Part 2\uff5cMKI<\/strong><br \/>\nAI\u3092\u5b9f\u969b\u306e\u696d\u52d9\u5909\u9769\u306b\u3064\u306a\u3052\u308b\u306b\u306f<br \/>\n\u767b\u58c7\uff1a\u5411\u4e95 \u5927\u6a39 \u6c0f<br \/>\n\u2022 \u5f53\u793e\u5c0e\u5165\u30e6\u30fc\u30b6 \u5927\u624b\u91d1\u878d\u7cfb\u4f01\u696d\u69d8\u306e\u5fa1\u53d6\u7d44\u4e8b\u4f8b\u3054\u7d39\u4ecb<br \/>\n\u2022 \u9867\u5ba2\u304b\u3089\u5bc4\u305b\u3089\u308c\u308bAI\u6d3b\u7528\u306e\u8ab2\u984c\u30fb\u30cb\u30fc\u30ba\u306e\u3054\u7d39\u4ecb<br \/>\n\u2022 AI\u6a5f\u80fd\u3092\u7528\u3044\u305f\u696d\u52d9\u52b9\u7387\u5316\u306e\u5177\u4f53\u7684\u306a\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9 \u30c7\u30e2\u52d5\u753b\u4ea4\u3048\u305f\u3054\u7d39\u4ecb<br \/>\n\u2022 MKI\u306b\u3088\u308bAI\u6d3b\u7528\u652f\u63f4\u30fbPOC\u30d1\u30c3\u30b1\u30fc\u30b8\u3054\u7d39\u4ecb<\/p>\n<p>\u203b \u8b1b\u6f14\u5185\u5bb9\u306f\u5909\u66f4\u3068\u306a\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><strong>\u25a0 \u8b1b\u6f14\u8005<\/strong><\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;648182&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><strong>\u5411\u4e95\u3000\u5927\u6a39\u6c0f<\/strong><\/h4>\n<h5 class=\"text-16\" style=\"text-align: center;\"><span data-teams=\"true\">\u4e09\u4e95\u60c5\u5831\u682a\u5f0f\u4f1a\u793e<br \/>\nNEXT1\u55b6\u696d\u672c\u90e8 CX\u7b2c\u4e00\u55b6\u696d\u90e8 \u7b2c\u4e00\u55b6\u696d\u5ba4<\/span><\/h5>\n<p class=\"text-16\" style=\"text-align: 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