{"id":637433,"date":"2025-10-03T13:21:22","date_gmt":"2025-10-03T20:21:22","guid":{"rendered":"https:\/\/www.genesys.com\/webinars\/how-a-unified-customer-view-helped-aia-new-zealand-level-up-service"},"modified":"2026-08-20T00:46:08","modified_gmt":"2026-08-20T07:46:08","slug":"how-a-unified-customer-view-helped-aia-new-zealand-level-up-service","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/ja-jp\/webinars\/how-a-unified-customer-view-helped-aia-new-zealand-level-up-service","title":{"rendered":"\u7d71\u5408\u3055\u308c\u305f\u9867\u5ba2\u30d3\u30e5\u30fc\u304c AIA New Zealand\u306e\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u5411\u4e0a\u306b\u3069\u306e\u3088\u3046\u306b\u8ca2\u732e\u3057\u305f\u304b"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column 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class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/ja-jp\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]Genesys \u306e\u30ec\u30dd\u30fc\u30c8\u300cThe State of Customer Experience\u300d\u306b\u3088\u308b\u3068\u3001\u6d88\u8cbb\u8005\u306e97%\u304c\u3001\u540c\u3058\u3053\u3068\u3092\u7e70\u308a\u8fd4\u3055\u305a\u306b\u30c1\u30e3\u30cd\u30eb\u9593\u3092\u79fb\u52d5\u3067\u304d\u308b\u3053\u3068\u304c\u91cd\u8981\u3060\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u3059\u3002\u3057\u304b\u3057\u3001CX 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css=&#8221;&#8221;]<\/p>\n<h4>\u4eca\u3059\u3050\u8996\u8074\u3057\u3066\u3001\u4ee5\u4e0b\u3092\u624b\u306b\u5165\u308c\u307e\u3057\u3087\u3046\uff1a<\/h4>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;key-list&#8221; css=&#8221;&#8221; ct_key=&#8221;01&#8243;]<\/p>\n<p class=\"text-20\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u5c06\u6765\u306b\u308f\u305f\u3063\u3066\u5f37\u5316\u3057\u3001\u6a5f\u654f\u6027\u3092\u62e1\u5f35\u3059\u308b\u305f\u3081\u306e\u5b9f\u8a3c\u6e08\u307f\u306e\u6226\u7565<\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;key-list&#8221; css=&#8221;&#8221; ct_key=&#8221;02&#8243;]<\/p>\n<p class=\"text-20\">\u30c7\u30fc\u30bf\u306e\u30b5\u30a4\u30ed\u5316\u3092\u89e3\u6d88\u3057\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u3001\u7d71\u5408\u3055\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u306e\u305f\u3081\u306e\u30d6\u30eb\u30fc\u30d7\u30ea\u30f3\u30c8<\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;key-list&#8221; css=&#8221;&#8221; ct_key=&#8221;03&#8243;]<\/p>\n<p class=\"text-20\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3068 CRM \u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u7d71\u5408\u3059\u308b3\u3064\u306e\u30e1\u30ea\u30c3\u30c8<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\">\u30b9\u30d4\u30fc\u30ab\u30fc\u306e\u7d39\u4ecb<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/4&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/340x340-Headshot-Kyle-Kuntz-Genesys.png\" alt=\"Kyle Kuntz\" ><\/div><div class=\"details\"><p class=\"name h5\">Kyle Kuntz<\/p><p class=\"info\">VP, Global Tech Partnerships, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/340x340-Headshot-Luke-Longney-AIA-New-Zealand.png\" alt=\"Luke Longney\" ><\/div><div class=\"details\"><p class=\"name h5\">Luke Longney<\/p><p class=\"info\">CIO, AIA New Zealand<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/340x340-Headshot-David-Okulicz-Kytec.png\" alt=\"David Okulicz\" ><\/div><div class=\"details\"><p class=\"name h5\">David Okulicz<\/p><p class=\"info\">Kytec, CEO<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/340x340-Headshot-Hannah-Brown-Salesforce.png\" alt=\"Hannah Brown\" ><\/div><div class=\"details\"><p class=\"name h5\">Hannah Brown<\/p><p class=\"info\">Salesforce, RVP, Strategic Partnerships<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#038;#8 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width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/8e6qSxKo2_E?cc_lang_pref=ja&cc_load_policy=1&hl=ja&rel=0\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>","is_zoom":false,"get_started_config":"default","resource_next_steps":[{"ID":497863,"post_author":"906","post_date":"2023-11-30 13:00:35","post_date_gmt":"2023-11-30 21:00:35","post_content":"","post_title":"CX Cloud from Genesys and Salesforce Demo","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"cx-cloud-genesys-salesforce-on-demand-demo","to_ping":"","pinged":"","post_modified":"2025-12-12 08:24:20","post_modified_gmt":"2025-12-12 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14:16:16","post_content":"[vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row content_placement=\"middle\"][vc_column width=\"1\/2\"][vc_column_text css=\".vc_custom_1718633767899{margin-bottom: 10px !important;}\"]\r\n<p class=\"pre_h1\">On-demand webinar<\/p>\r\n[\/vc_column_text][vc_column_text css=\".vc_custom_1731427719951{margin-bottom: 20px !important;}\"]\r\n<h1 class=\"h2\">AAA Washington: Unifying the contact center and CRM for better customer experiences<\/h1>\r\n[\/vc_column_text][vc_column_text css=\"\"]Discover how AAA Washington is transforming contact center operations, elevating customer interactions and reducing total cost of ownership (TCO) with CX Cloud from Genesys and Salesforce[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" el_id=\"form\" offset=\"vc_col-lg-offset-1 vc_col-lg-5\"][mktoform form_p_target=\"custom\" cta_button=\"Watch now\" form_known=\"noknown\" form_reach=\"noreach\" 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