{"id":583940,"date":"2025-07-20T19:35:49","date_gmt":"2025-07-21T02:35:49","guid":{"rendered":"https:\/\/www.genesys.com\/resources\/genesys-cloud-%e3%83%90%e3%83%bc%e3%83%81%e3%83%a3%e3%83%ab%e3%82%a8%e3%83%bc%e3%82%b8%e3%82%a7%e3%83%b3%e3%83%88%e3%81%ae%e8%a3%bd%e5%93%81%e6%a6%82%e8%a6%81"},"modified":"2025-08-08T11:33:18","modified_gmt":"2025-08-08T18:33:18","slug":"genesys-cloud-virtual-agent-product-overview","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/ja-jp\/resources\/genesys-cloud-virtual-agent-product-overview","title":{"rendered":"Genesys Cloud \u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u88fd\u54c1\u6982\u8981"},"content":{"rendered":"

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Genesys Cloud \u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/h2>\n

Genesys Cloud \u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u30b7\u30f3\u30d7\u30eb\u306a\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u4f7f\u7528\u3057\u3066\u7c21\u5358\u306b\u4f5c\u6210\u3067\u304d\u308b\u70b9\u304c\u7279\u9577\u3067\u3059\u3002\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u306e\u7c21\u5358\u306a\u8aac\u660e\u3068\u30ac\u30fc\u30c9\u30ec\u30fc\u30eb\u3060\u3051\u3067\u3001\u30d5\u30ed\u30fc\u3092\u751f\u6210\u3067\u304d\u307e\u3059\u3002\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f AI \u3092\u6d3b\u7528\u3057\u3066\u3001\u30d5\u30ed\u30fc\u751f\u6210\u306e\u30b5\u30f3\u30d7\u30eb\u3068\u3057\u3066\u6a21\u7bc4\u7684\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4f1a\u8a71\u3092\u7279\u5b9a\u3057\u307e\u3059\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u306e Genesys Cloud \u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u7c21\u5358\u306b\u4f5c\u6210\u30fb\u7ba1\u7406\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u30d7\u30ed\u30b0\u30e9\u30df\u30f3\u30b0\u30b9\u30ad\u30eb\u306e\u306a\u3044\u30e6\u30fc\u30b6\u30fc\u3067\u3082\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u5e45\u5e83\u304f\u5229\u7528\u3067\u304d\u307e\u3059\u3002\u30ce\u30fc\u30b3\u30fc\u30c9\u306e\u30d3\u30b8\u30e5\u30a2\u30eb\u30d3\u30eb\u30c0\u30fc\u7279\u6709\u306e\u3053\u306e\u52d5\u7684\u306a\u624b\u6cd5\u306f\u3001Genesys Dialog Engine Bot Flows \u3092\u30d9\u30fc\u30b9\u306b\u3057\u3066\u304a\u308a\u3001\u9ad8\u5ea6\u306a\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\uff08NLP\uff09\u3092\u4f7f\u7528\u3057\u3066\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u7406\u89e3\u3001\u610f\u56f3\u3092\u7279\u5b9a\u3057\u3001\u72b6\u6cc1\u306b\u5fdc\u3058\u3066\u6b63\u3057\u304f\u5bfe\u5fdc\u3057\u307e\u3059\u3002\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u4ecb\u3057\u305f\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u4f5c\u6210\u3067\u306f\u3001\u751f\u6210 AI\u3001\u5927\u898f\u6a21\u8a00\u8a9e\u30e2\u30c7\u30eb\uff08LLM\uff09\u3001AI \u5bfe\u5fdc\u306e\u30ca\u30ec\u30c3\u30b8\u691c\u7d22\u62e1\u5f35\u751f\u6210\uff08RAG\uff09\u30b5\u30fc\u30d3\u30b9\u3092\u4f7f\u7528\u3057\u3001\u610f\u56f3\u3092\u69cb\u7bc9\u3057\u3066\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002<\/p>\n

\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001Genesys Cloud\u2122 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u9023\u643a\u3059\u308b\u3053\u3068\u3067\u3001\u3042\u3089\u3086\u308b\u30c1\u30e3\u30cd\u30eb\u3067\u9867\u5ba2\u30c7\u30fc\u30bf\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3066\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3064\u307e\u308a\u3001\u97f3\u58f0\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u30e1\u30fc\u30eb\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3067\u4e00\u8cab\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9f\u73fe\u3067\u304d\u308b\u306e\u3067\u3059\u3002Genesys Cloud\u2122 \u306e AI \u3068\u6a5f\u68b0\u5b66\u7fd2\u6a5f\u80fd\u306b\u3088\u308a\u3001\u9069\u5fdc\u578b\u5b66\u7fd2\u3068\u30e2\u30c7\u30eb\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3092\u901a\u3058\u305f\u30dc\u30c3\u30c8\u306e\u7d99\u7d9a\u7684\u306a\u6539\u5584\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n

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\u521d\u671f\u8a2d\u5b9a\u3067\u5b9f\u7528\u7684\u306a\u30ec\u30dd\u30fc\u30c8\u304c\u7528\u610f\u3055\u308c\u3066\u304a\u308a\u3001\u7ba1\u7406\u8005\u306f\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u304d\u6700\u9069\u5316\u306b\u95a2\u3059\u308b\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3044\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002Genesys Cloud \u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u3001\u8981\u7d04\u3001\u30e9\u30c3\u30d7\u30a2\u30c3\u30d7\u30b3\u30fc\u30c9\u306a\u3069\u306e\u91cd\u8981\u60c5\u5831\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u72b6\u6cc1\u3092\u628a\u63e1\u3057\u305f\u72b6\u614b\u3067\u5f15\u304d\u7d99\u3050\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u9867\u5ba2\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u304c\u3088\u308a\u30b9\u30e0\u30fc\u30ba\u306b\u306a\u308a\u3001\u9867\u5ba2\u304c\u540c\u3058\u3053\u3068\u4f55\u5ea6\u3082\u8aac\u660e\u3059\u308b\u5fc5\u8981\u304c\u306a\u304f\u306a\u308a\u307e\u3059\u3002Genesys Cloud \u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u67d4\u8edf\u6027\u304c\u9ad8\u304f\u3001\u60c5\u5831\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u81ea\u52d5\u5316\u3001\u30c8\u30e9\u30f3\u30b6\u30af\u30b7\u30e7\u30f3\u30b5\u30dd\u30fc\u30c8\u3001\u30d5\u30eb\u30b5\u30fc\u30d3\u30b9\u306e\u81ea\u52d5\u5316\u306a\u3069\u3001\u5e45\u5e83\u3044\u7528\u9014\u306b\u5bfe\u5fdc\u3057\u307e\u3059\u3002<\/p>\n

\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u6982\u8981<\/h2>\n

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<\/i> \u30e1\u30ea\u30c3\u30c8<\/h3><\/div>
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