{"id":576730,"date":"2025-06-12T23:23:35","date_gmt":"2025-06-13T06:23:35","guid":{"rendered":"https:\/\/www.genesys.com\/resources\/%e3%82%b9%e3%83%bc%e3%83%91%e3%83%bc%e3%83%90%e3%82%a4%e3%82%b6%e3%83%bc%e5%90%91%e3%81%91-genesys-cloud-ai-%e3%81%ae%e8%a3%bd%e5%93%81%e6%a6%82%e8%a6%81"},"modified":"2025-07-10T06:17:01","modified_gmt":"2025-07-10T13:17:01","slug":"genesys-cloud-ai-for-supervisors-product-overview","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/ja-jp\/resources\/genesys-cloud-ai-for-supervisors-product-overview","title":{"rendered":"\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u5411\u3051 Genesys Cloud AI \u306e\u88fd\u54c1\u6982\u8981"},"content":{"rendered":"

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\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u5411\u3051 Genesys Cloud AI<\/h1>\n

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\u6982\u8981\u3092\u898b\u308b<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=”top”][vc_column width=”7\/12″][vc_column_text css=””]<\/p>\n

Genesys Cloud Supervisor Copilot \u3068
\nGenesys Cloud Virtual Supervisor<\/h2>\n

Genesys Cloud Supervisor Copilot \u3068 Genesys Cloud Virtual Supervisor \u306f\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306b\u3088\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30c1\u30fc\u30e0\u306e\u7ba1\u7406\u3001\u8a55\u4fa1\u3001\u30b5\u30dd\u30fc\u30c8\u306e\u65b9\u6cd5\u3092\u5909\u9769\u3059\u308b AI\uff08\u4eba\u5de5\u77e5\u80fd\uff09\u30d9\u30fc\u30b9\u306e\u6a5f\u80fd\u3067\u3059\u3002\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u8981\u7d04\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30b9\u30b3\u30a2\u30ea\u30f3\u30b0\u3001\u80cc\u666f\u60c5\u5831\u306e\u628a\u63e1\u306a\u3069\u306e\u6a5f\u80fd\u3092\u5229\u7528\u3057\u3066\u3001\u624b\u52d5\u306e QA \u4f5c\u696d\u3092\u524a\u6e1b\u3057\u306a\u304c\u3089\u3001\u4e00\u8cab\u6027\u3068\u6709\u52b9\u6027\u3092\u5411\u4e0a\u3067\u304d\u307e\u3059\u3002<\/p>\n

Supervisor Copilot \u306f\u3001\u591a\u8a00\u8a9e\u7ffb\u8a33\u3084\u3001\u60c5\u5831\u306e\u8981\u7d04\u3001\u30ac\u30a4\u30c0\u30f3\u30b9\u306a\u3069\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u5f8c\u306e\u30bf\u30b9\u30af\u3092\u652f\u63f4\u3057\u307e\u3059\u3002Virtual Supervisor \u306f\u3001QM \u3067\u5b9a\u7fa9\u3055\u308c\u305f\u30d7\u30ed\u30f3\u30d7\u30c8\u3068\u57fa\u6e96\u306b\u57fa\u3065\u3044\u3066\u8a55\u4fa1\u306e\u30b9\u30b3\u30a2\u30ea\u30f3\u30b0\u3092\u81ea\u52d5\u5316\u3057\u307e\u3059\u3002\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306f\u6b63\u78ba\u6027\u3084\u516c\u6b63\u6027\u3092\u72a0\u7272\u306b\u3059\u308b\u3053\u3068\u306a\u304f\u3001\u8fc5\u901f\u306b\u884c\u52d5\u3057\u3001\u30b9\u30de\u30fc\u30c8\u306b\u30b3\u30fc\u30c1\u30f3\u30b0\u3057\u3001\u54c1\u8cea\u7ba1\u7406\u3092\u62e1\u5f35\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n

\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u6982\u8981<\/h2>\n

\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u5411\u3051 Genesys Cloud AI \u3092\u5c0e\u5165\u3059\u308c\u3070\u3001\u30c1\u30fc\u30e0\u30ea\u30fc\u30c0\u30fc\u306f\u8868\u8a08\u7b97\u3067\u306f\u306a\u304f\u6226\u7565\u696d\u52d9\u306b\u96c6\u4e2d\u3067\u304d\u307e\u3059\u3002Supervisor Copilot \u306b\u642d\u8f09\u3055\u308c\u305f\u30aa\u30f3\u30c7\u30de\u30f3\u30c9\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u7ffb\u8a33\u3084\u901a\u8a71\u5f8c\u306e\u8981\u7d04\u4f5c\u6210\u306a\u3069\u306e\u30c4\u30fc\u30eb\u306f\u3001\u7ba1\u7406\u30d7\u30ed\u30bb\u30b9\u3092\u52b9\u7387\u5316\u3057\u307e\u3059\u3002Virtual Supervisor \u306f\u610f\u56f3\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3092\u7406\u89e3\u3059\u308b AI \u3092\u5229\u7528\u3057\u3066\u3001\u54c1\u8cea\u3084\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306b\u95a2\u3059\u308b\u8cea\u554f\u306b\u81ea\u52d5\u7684\u306b\u56de\u7b54\u3059\u308b\u307b\u304b\u3001QM \u30c1\u30fc\u30e0\u304b\u3089\u306e\u80cc\u666f\u60c5\u5831\u3092\u8e0f\u307e\u3048\u305f\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u9069\u7528\u3057\u3066\u3001\u6b63\u5f53\u304b\u3064\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u63a1\u70b9\u306e\u6839\u62e0\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306f\u3001\u5e38\u306b\u6700\u65b0\u60c5\u5831\u3092\u628a\u63e1\u3057\u3001\u3088\u308a\u591a\u304f\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u3088\u308a\u7684\u78ba\u306b\u53ef\u8996\u5316\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u8ca0\u62c5\u3068\u306a\u308b\u624b\u52d5\u30ec\u30d3\u30e5\u30fc\u306f\u4e0d\u8981\u306b\u306a\u308a\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u30c1\u30fc\u30e0\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5f37\u5316\u3001\u60c5\u5831\u306e\u8fc5\u901f\u306a\u53d6\u5f97\u3001\u610f\u6b32\u306e\u5411\u4e0a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u4eba\u6750\u306e\u30b5\u30dd\u30fc\u30c8\u62e1\u5145\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002[\/vc_column_text]

\u6982\u8981\u3092\u898b\u308b<\/a><\/div>[vc_column_text el_class=”mt-2″][\/vc_column_text][\/vc_column][vc_column width=”5\/12″]

<\/i> \u30e1\u30ea\u30c3\u30c8<\/h3><\/div>
    \n
  • \u4f1a\u8a71\u306e\u8981\u7d04\u306b\u3088\u308a\u3001\u8fc5\u901f\u306a\u30ec\u30d3\u30e5\u30fc\u3068\u30b3\u30fc\u30c1\u30f3\u30b0\u3092\u5b9f\u73fe<\/li>\n
  • \u6587\u8108\u3092\u8a8d\u8b58\u3059\u308b AI \u3068\u6b63\u5f53\u306a\u6839\u62e0\u306b\u57fa\u3065\u304f\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u8a55\u4fa1\u304c\u53ef\u80fd<\/li>\n
  • \u53cd\u5fa9\u7684\u306a QA \u30bf\u30b9\u30af\u3092\u81ea\u52d5\u5316\u3057\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306e\u6642\u9593\u3092\u89e3\u653e<\/li>\n
  • \u8a55\u4fa1\u306b\u304a\u3044\u3066\u4e00\u8cab\u6027\u3001\u516c\u6b63\u6027\u3001\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3092\u5f37\u5316<\/li>\n<\/ul>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-lgray” disable_element=”yes” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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