{"id":576234,"date":"2025-06-10T00:33:40","date_gmt":"2025-06-10T07:33:40","guid":{"rendered":"https:\/\/www.genesys.com\/resources\/genesys-%e3%81%a8-servicenow-%e3%81%8c%e5%85%b1%e5%90%8c%e9%96%8b%e7%99%ba%e3%81%97%e3%81%9f%e3%83%a6%e3%83%8b%e3%83%95%e3%82%a1%e3%82%a4%e3%83%89%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8"},"modified":"2025-06-21T12:21:02","modified_gmt":"2025-06-21T19:21:02","slug":"unified-experience-from-genesys-and-servicenow","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/ja-jp\/resources\/unified-experience-from-genesys-and-servicenow","title":{"rendered":"Genesys \u3068 ServiceNow \u304c\u5171\u540c\u958b\u767a\u3057\u305f\u30e6\u30cb\u30d5\u30a1\u30a4\u30c9\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Genesys \u3068 ServiceNow \u304c\u5171\u540c\u958b\u767a\u3057\u305f\u30e6\u30cb\u30d5\u30a1\u30a4\u30c9\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/library.genesys.com\/m\/452f85d1b1a3b132\/original\/Unified-Experience-from-Genesys-and-ServiceNow_JP.pdf\" target=\"_blank\" rel=\"\">\u6982\u8981\u3092\u898b\u308b<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=&#8221;top&#8221;][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\u4eba\u9593\u306e\u30df\u30c9\u30eb\u30a6\u30a7\u30a2\u306f\u3001CX \u4f4e\u4e0b\u306e\u4e3b\u306a\u539f\u56e0<\/h2>\n<p>\u6d88\u8cbb\u8005\u306f\u30d6\u30e9\u30f3\u30c9\u3092 1 \u3064\u306e\u4e8b\u696d\u4f53\u3068\u8003\u3048\u3066\u304a\u308a\u3001\u7570\u306a\u308b\u6a5f\u80fd\u306e\u96c6\u5408\u4f53\u3068\u306f\u8003\u3048\u3066\u3044\u307e\u305b\u3093\u3002\u3069\u3093\u306a\u306b\u591a\u304f\u306e\u90e8\u9580\u304c\u95a2\u308f\u3063\u3066\u3044\u3088\u3046\u304c\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30b5\u30fc\u30d3\u30b9\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u6c42\u3081\u3066\u3044\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u591a\u304f\u306e\u4f01\u696d\u3067\u306f\u3001\u8907\u6570\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u4f7f\u7528\u3057\u3066\u30c1\u30e3\u30cd\u30eb\u3084\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u9593\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3057\u3001\u591a\u6570\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u64cd\u4f5c\u3057\u3066\u696d\u52d9\u3092\u884c\u3044\u3001\u30df\u30c9\u30eb\u30aa\u30d5\u30a3\u30b9\u3084\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u306e\u30c1\u30fc\u30e0\u306b\u30bf\u30b9\u30af\u3092\u5272\u308a\u5f53\u3066\u3066\u3044\u307e\u3059\u3002\u4eba\u9593\u306e\u30df\u30c9\u30eb\u30a6\u30a7\u30a2\u306f\u3001\u624b\u52d5\u30d7\u30ed\u30bb\u30b9\u3068\u5206\u65ad\u3055\u308c\u305f\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u3044\u308b\u305f\u3081\u3001\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u4e21\u65b9\u304c\u30b9\u30c8\u30ec\u30b9\u3068\u6642\u9593\u306e\u6d6a\u8cbb\u3092\u5f37\u3044\u3089\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<h2 class=\"h3\">\u30e6\u30cb\u30d5\u30a1\u30a4\u30c9\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3067\u9867\u5ba2\u306e\u671f\u5f85\u306b\u5fdc\u3048\u308b<\/h2>\n<p>Genesys \u3068 ServiceNow \u306e\u30e6\u30cb\u30d5\u30a1\u30a4\u30c9\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u306e\u30c1\u30fc\u30e0\u3001\u30a4\u30f3\u30b5\u30a4\u30c8\u3001\u30d7\u30ed\u30bb\u30b9\u3092\u7d50\u3073\u4ed8\u3051\u3001\u52b9\u7387\u7684\u306a\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3059\u308b\u3053\u3068\u3067\u3001\u90e8\u9580\u9593\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u30b7\u30f3\u30d7\u30eb\u306b\u3057\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u3068\u696d\u52d9\u3092 1 \u3064\u306e\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u306b\u7d71\u5408\u3057\u3001\u30c1\u30e3\u30cd\u30eb\u3084\u90e8\u9580\u9593\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3068\u30ef\u30fc\u30af\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u4e00\u5143\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u6700\u9069\u5316\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u306f\u3059\u3079\u3066\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u3092\u6d3b\u7528\u3057\u3066\u3044\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u6280\u8853\u30b9\u30bf\u30c3\u30af\u3092\u5358\u4e00\u306e\u30bf\u30fc\u30f3\u30ad\u30fc\u88fd\u54c1\u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3001\u958b\u767a\u3001\u4fdd\u5b88\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3067\u304d\u307e\u3059\u3002[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/library.genesys.com\/m\/452f85d1b1a3b132\/original\/Unified-Experience-from-Genesys-and-ServiceNow_JP.pdf\" target=\"_blank\" rel=\"\">\u6982\u8981\u3092\u898b\u308b<\/a><\/div>[vc_column_text el_class=&#8221;mt-2&#8243;][\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243;]<div class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" ><div class=\"card-header p-1  \" ><h3 class=\"mb-0\"><i class=\"fak fa-gen-star text-whiteicon-size-regular\" aria-hidden=\"true\"><\/i> \u30e1\u30ea\u30c3\u30c8<\/h3><\/div><div class=\"card-body\"><ul class=\"text-24\">\n<li>\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3001\u958b\u767a\u3001\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u30b3\u30b9\u30c8\u304c\u524a\u6e1b<\/li>\n<li>\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u5207\u308a\u66ff\u3048\u304c\u4e0d\u8981<\/li>\n<li>\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u306e\u751f\u7523\u6027\u3092\u6700\u5927\u5316<\/li>\n<li>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a<\/li>\n<li>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5360\u6709\u7387\u3092\u6700\u9069\u5316\u3057\u3001\u96e2\u8077\u7387\u3092\u4e0b\u3052\u308b<\/li>\n<\/ul>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row\"><div class=\"text-col col-lg-12 title-container\"><h2 class=\"text-center\">\u304a\u3059\u3059\u3081\u306e\u30b3\u30f3\u30c6\u30f3\u30c4<\/h2><\/div><\/div><div class=\"row align-items-stretch gutter-small col-count-4 scrollable-row\"><div class=\"col-12 primary-item grid-item card-col item-image grid_type-capabilities\"><a class=\"card w-100 h-100 bgc-lgray component-cta-block centered cta-text-end\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/servicenow-integration\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset default-thumb\"><img decoding=\"async\" class=\"rounded\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><p class=\"assettag\">\u6a5f\u80fd<\/p><h3 class=\"item-title\">ServiceNow \u3068\u306e\u9023\u643a<\/h3><p class=\"brief-desc text-20 mb-0\">Genesys\u3068ServiceNow\u306eUnified Experience\u306f\u3001\u696d\u754c\u30c8\u30c3\u30d7\u30af\u30e9\u30b9\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u30b5\u30dd\u30fc\u30c8\u3068\u5fa9\u65e7\u529b\u304c\u7279\u5fb4\u3002\u6642\u9593\u3068\u5834\u6240\u3092\u554f\u308f\u305a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u4e00\u8cab\u3057\u305fCX\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-webinars\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/webinars\/genesys-cloud-cx-demo-webinar-cx-cloud\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_166966052340_226.jpg\" height=\"226\" width=\"340\" alt=\"Ai(artificial intelligence) concept.\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Webinar<\/p><h3 class=\"item-title h6\">Genesys Cloud\u30c7\u30e2\u30fb\u30a6\u30a7\u30d3\u30ca\u30fc ~ Genesys Cloud\u3068Service Cloud\u9023\u643a\u3092\u5b9f\u73fe\u3059\u308bCX Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-capabilities\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/integrations-apps\"><div class=\"thumbnail-col thubmnail default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">\u6a5f\u80fd<\/p><h3 class=\"item-title h6\">\u9023\u643a\u3068\u30a2\u30d7\u30ea<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/product-overview-cx-cloud-from-genesys-and-salesforce\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_502954240-scaled-e1702319003684.jpeg\" height=\"558\" width=\"950\" alt=\"Integration data system technology concept. hand pressing virtual button.\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Product overview<\/p><h3 class=\"item-title h6\">Genesys \u3068 Salesforce \u306e CX Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_ 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