{"id":558351,"date":"2025-02-25T23:24:58","date_gmt":"2025-02-26T07:24:58","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=resources&p=558351"},"modified":"2025-03-03T21:26:25","modified_gmt":"2025-03-04T05:26:25","slug":"top-cx-trends","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/ja-jp\/resources\/top-cx-trends","title":{"rendered":"2025 \u5e74\u4ee5\u964d\u306e CX \u306e\u4e3b\u8981\u30c8\u30ec\u30f3\u30c9"},"content":{"rendered":"

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2025 \u5e74\u4ee5\u964d\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u4e3b\u8981\u30c8\u30ec\u30f3\u30c9<\/span><\/h1>\n

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\n<\/span>AI \u30d9\u30fc\u30b9\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3001\u502b\u7406\u7684\u306a AI \u5b9f\u8df5\u4f8b\u3001\u5f93\u696d\u54e1\u306e\u5909\u9769\u306a\u3069\u306e\u5148\u9032\u7684\u306a\u4e8b\u4f8b\u3092 CX \u306e\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u9054\u304c \u89e3\u8aac\u3059\u308b\u4ed6\u3001
\n\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5411\u4e0a\u306b\u5fc5\u8981\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u00a0<\/span><\/p>\n

\u30a6\u30a7\u30d3\u30ca\u30fc\u3067\u306f\u3001\u4ee5\u4e0b\u306e\u30c8\u30ec\u30f3\u30c9\u3092\u3054\u89a7\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/b><\/strong><\/p>\n

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\u30a6\u30a7\u30d3\u30ca\u30fc\u306f\u3053\u3061\u3089<\/a><\/div>[\/vc_column][\/vc_row][vc_row disable_element=”yes”][vc_column width=”1\/5″ offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_single_image image=”550117″ alignment=”center” css=””][\/vc_column][vc_column width=”1\/5″ offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_single_image image=”549634″ alignment=”center” css=””][\/vc_column][vc_column width=”1\/5″ offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_single_image image=”549632″ alignment=”center” css=””][\/vc_column][vc_column width=”1\/5″ offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_single_image image=”549670″ alignment=”center” css=””][\/vc_column][vc_column width=”1\/5″ offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_single_image image=”549633″ alignment=”center” css=””][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

2025 \u5e74\u3092 CX \u5411\u4e0a\u306e 1 \u5e74\u306b<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=”yes” content_placement=”top”][vc_column width=”1\/2″]

1.<\/strong>AI \u30d9\u30fc\u30b9\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308a\u3001CX \u306e\u4f01\u696d\u9593\u683c\u5dee\u304c\u62e1\u5927<\/b><\/strong><\/h3>\n

\u6d88\u8cbb\u8005\u306f\u3001\u4f01\u696d\u304c\u81ea\u5206\u305f\u3061\u306e\u30cb\u30fc\u30ba\u3092\u7406\u89e3\u3057\u3001\u4e88\u6e2c\u3059\u308b\u3053\u3068\u3092\u671f\u5f85\u3057\u3066\u3044\u307e\u3059\u3002\u9ad8\u5ea6\u306b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u4f01\u696d\u306f\u3001\u305d\u3046\u3067\u306a\u3044\u4f01\u696d\u3068\u306e\u5dee\u3092\u5e83\u3052\u3066\u3044\u307e\u3059\u3002\u751f\u6210 AI \u306f\u3001\u30b3\u30f3\u30c6\u30f3\u30c4\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3001\u5927\u898f\u6a21\u914d\u4fe1\u3092\u53ef\u80fd\u306b\u3057\u3001\u9867\u5ba2\u306e\u30bb\u30b0\u30e1\u30f3\u30c8\u5316\u3068\u30bf\u30fc\u30b2\u30c6\u30a3\u30f3\u30b0\u306b\u5bfe\u3059\u308b\u969c\u58c1\u3092\u53d6\u308a\u9664\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u5148\u884c\u3059\u308b\u4f01\u696d\u306f\u3001AI \u30d9\u30fc\u30b9\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u6d3b\u7528\u3057\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3068\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30fc\u306e\u69cb\u7bc9\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u8a55\u4fa1\u5411\u4e0a\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<\/div>

\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=”1\/2″]

2.\u660e\u78ba\u306a\u610f\u56f3\u3092\u6301\u3063\u305f\u30c1\u30e3\u30cd\u30eb\u6226\u7565\u304c CX \u306e\u9375<\/b><\/strong><\/h3>\n

\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30af\u30ed\u30b9\u30c1\u30e3\u30cd\u30eb\u53ef\u8996\u6027\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u30d6\u30e9\u30f3\u30c9\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u306e\u611f\u60c5\u3084\u30c8\u30d4\u30c3\u30af\u3092\u6df1\u304f\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u4f01\u696d\u306f\u6226\u7565\u7684\u306b\u3001\u6700\u9069\u306a\u30c1\u30e3\u30cd\u30eb\u3067\u9867\u5ba2\u306b\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u5bfe\u5fdc\u3057\u306a\u304c\u3089\u3001\u5feb\u9069\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u5fc5\u8981\u306a\u6587\u8108\u3092\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

 <\/p>\n<\/div>

\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][vc_row content_placement=”middle”][vc_column width=”1\/2″]

3.\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u6226\u7565\u304c\u3001\u4f01\u696d\u306e\u696d\u7e3e\u306b\u76f4\u7d50<\/strong><\/h3>\n

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\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=”1\/2″]
\"2025\u5e74\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u8cfc\u5165\u62c5\u5f53\u8005\u5411\u3051\u30ac\u30a4\u30c9\"<\/div>

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\u30ac\u30a4\u30c9\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][vc_row equal_height=”yes” content_placement=”top”][vc_column width=”1\/2″]

4.\u502b\u7406\u7684 AI \u306f\u6226\u7565\u7684\u306b\u5fc5\u9808<\/b><\/strong><\/h3>\n

\u30d6\u30e9\u30f3\u30c9\u6bc0\u640d\u3078\u306e\u61f8\u5ff5\u3084\u95a2\u9023\u898f\u5236\u306e\u5fc5\u8981\u6027\u304c\u9ad8\u307e\u308b\u4e2d\u3001\u502b\u7406\u7684 AI \u306f\u3001\u3082\u306f\u3084\u5fc5\u9808\u3068\u8a00\u3048\u307e\u3059\u3002\u793e\u5185\u958b\u767a\u3067\u3082\u3001\u5916\u90e8\u59d4\u8a17\u3067\u3042\u3063\u3066\u3082\u3001\u4f01\u696d\u304c\u5229\u7528\u3059\u308b AI \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u900f\u660e\u6027\u3001\u516c\u6b63\u6027\u3001\u53ef\u9006\u6027\u3001\u8aac\u660e\u53ef\u80fd\u6027\u306e\u9ad8\u3044\u57fa\u6e96\u3092\u6e80\u305f\u3057\u305f\u3082\u306e\u3067\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u306b\u95a2\u3057\u3066\u30d9\u30f3\u30c0\u30fc\u306b\u78ba\u8a8d\u3059\u308b\u3053\u3068\u306f\u3082\u3061\u308d\u3093\u3001\u30d9\u30f3\u30c0\u30fc\u306f\u3001\u5be9\u8b70\u4e2d\u306e\u898f\u5236\u3068\u4e88\u671f\u3057\u306a\u3044\u898f\u5236\u306e\u4e21\u65b9\u306b\u3064\u3044\u3066\u3001\u5c06\u6765\u306b\u308f\u305f\u3063\u3066\u3069\u306e\u3088\u3046\u306b\u5bfe\u5fdc\u3059\u308b\u304b\u8aac\u660e\u3067\u304d\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u4f01\u696d\u306f\u3001AI \u30c4\u30fc\u30eb\u3092\u8a55\u4fa1\u3059\u308b\u969b\u306b\u3001\u6280\u8853\u7684\u306a\u8a73\u7d30\u3060\u3051\u3067\u306a\u304f\u3001\u30c4\u30fc\u30eb\u3092\u652f\u3048\u308b\u8a2d\u8a08\u7406\u5ff5\u3082\u91cd\u8996\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<\/div>

\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=”1\/2″]

5.\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3082\u3001AI \u30d9\u30fc\u30b9\u306e CX \u306b\u5408\u308f\u305b\u3066\u9032\u5316<\/strong><\/h3>\n

\u65e2\u5b58\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001AI \u5bfe\u5fdc\u306e\u6700\u65b0\u306e\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u3001\u8907\u6570\u4e16\u4ee3\u306e\u5206\u6563\u578b\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u306e\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3067\u304d\u306a\u3044\u3053\u3068\u3092\u3001\u4f01\u696d\u306f\u7406\u89e3\u3057\u59cb\u3081\u3066\u3044\u307e\u3059\u3002\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u6700\u9069\u5316\u3068\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406\uff08WEM\uff09\u3078\u3068\u9032\u5316\u3057\u3066\u3044\u307e\u3059\u3002\u5358\u306a\u308b\u4e88\u6e2c\u3068\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u3092\u8d85\u3048\u3066\u3001\u54c1\u8cea\u3001\u30b3\u30fc\u30c1\u30f3\u30b0\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e AI \u306b\u3088\u308b\u30b5\u30dd\u30fc\u30c8\u3001\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306a\u3069\u306e\u5feb\u9069\u306a\u5f93\u696d\u54e1\u4f53\u9a13\u306e\u5b9f\u73fe\u3001\u30b5\u30dd\u30fc\u30c8\u306b\u5909\u308f\u3063\u3066\u3044\u308b\u306e\u3067\u3059\u3002<\/p>\n<\/div>

\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D” css=”.vc_custom_1703283962919{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_row equal_height=”yes”][vc_column]

\u95a2\u9023\u30ea\u30bd\u30fc\u30b9\u3092\u63a2\u3059<\/h2><\/div><\/div>
\"Ai<\/div>

Ebook<\/p>

AI \u3067\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306e 7 \u3064\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9<\/h3>

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<\/div><\/div><\/div><\/div><\/a><\/div>
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Product overview<\/p>

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Ebook<\/p>

AI \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u9032\u3081\u308b\u5148\u9032\u4f01\u696d 5 \u793e<\/h3><\/div>
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Ebook<\/p>

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<\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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