{"id":504527,"date":"2024-01-19T15:26:26","date_gmt":"2024-01-19T23:26:26","guid":{"rendered":"https:\/\/www.genesys.com\/resources\/genesys-%e3%81%a8-salesforce-%e3%81%ae-cx-cloud"},"modified":"2024-03-05T21:40:01","modified_gmt":"2024-03-06T05:40:01","slug":"product-overview-cx-cloud-from-genesys-and-salesforce","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/ja-jp\/resources\/product-overview-cx-cloud-from-genesys-and-salesforce","title":{"rendered":"Genesys \u3068 Salesforce \u306e CX Cloud"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-navy&#8221; flair=&#8221;%5B%7B%22flair_image%22%3A%22379373%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22flair_bgc%22%3A%22%23ffffff%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h1>Genesys \u3068 Salesforce \u306e CX Cloud<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/library.genesys.com\/m\/152e0ca1fd597825\/original\/CX-Cloud-from-Genesys-and-Salesforce.pdf\" target=\"_blank\" rel=\"\">\u6982\u8981\u3092\u898b\u308b<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=&#8221;top&#8221;][vc_column width=&#8221;7\/12&#8243;][vc_column_text]<\/p>\n<h3>CCaaS \u3068 CRM \u3092\u304b\u3064\u3066\u306a\u3044\u65b9\u6cd5\u3067\u7d71\u5408<\/h3>\n<p>\u5f93\u6765\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30a2\u30ba\u30fb\u30a2\u30fb\u30b5\u30fc\u30d3\u30b9\uff08CCaaS\uff09\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30ea\u30ec\u30fc\u30b7\u30e7\u30f3\u7ba1\u7406\uff08CRM\uff09\u306e\u30b7\u30b9\u30c6\u30e0\u7d71\u5408\u306f\u7c21\u5358\u306b\u59cb\u3081\u3089\u308c\u307e\u3059\u30022 \u3064\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u4f7f\u7528\u3057\u3066\u3001\u304a\u5ba2\u69d8\u3092\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u7e4b\u3050\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u904b\u7528\u304c\u62e1\u5927\u3057\u3001\u591a\u304f\u306e\u90e8\u9580\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u306b\u643a\u308f\u308b\u3088\u3046\u306b\u306a\u308b\u3068\u3001\u5fc5\u8981\u306a\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30b9\u30bf\u30c3\u30af\u3068\u7d71\u5408\u304c\u975e\u5e38\u306b\u8907\u96d1\u306b\u306a\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u8907\u96d1\u5316\u3057\u305f\u7d71\u5408\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u6210\u9577\u3068\u52b9\u7387\u6027\u3092\u963b\u307f\u3001\u9867\u5ba2\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u30c1\u30e3\u30cd\u30eb\u9593\u3067\u5f15\u304d\u7d99\u3050\u3053\u3068\u3092\u59a8\u3052\u307e\u3059\u3002\u7d71\u5408\u3055\u308c\u305f\u30c7\u30fc\u30bf\u3068\u5206\u6790\u304c\u6b20\u5982\u3059\u308b\u305f\u3081\u3001\u30b5\u30a4\u30ed\u5316\u3057\u305f\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u9069\u7528\u3059\u308b\u3088\u3046\u306b\u90e8\u9580\u306b\u5f37\u5236\u3059\u308b\u3053\u3068\u306b\u306a\u308a\u3001\u554f\u984c\u304c\u60aa\u5316\u3057\u307e\u3059\u3002\u4eca\u3053\u305d\u3001\u304a\u5ba2\u69d8\u3068\u5f93\u696d\u54e1\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5358\u4e00\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u7d71\u5408\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3>Genesys \u3068 Salesforce \u306e CX Cloud<\/h3>\n<p>\u3053\u306e\u5171\u540c\u30ea\u30ea\u30fc\u30b9\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/products\/service-cloud\/\">Salesforce Service Cloud<\/a> \u306e\u7d71\u5408\u3055\u308c\u305f\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u30d9\u30fc\u30b9\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9\u3068\u3001Genesys Cloud\u00ae \u306e\u65e2\u6210\u306e\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304a\u3088\u3073\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406\uff08WEM\uff09\u3092\u7d44\u307f\u5408\u308f\u305b\u305f\u3082\u306e\u3067\u3059\u3002<a href=\"https:\/\/www.genesys.com\/ja-jp\/genesys-cloud\">Genesys Cloud\u00ae<\/a> \u306e\u5358\u4e00\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30a8\u30f3\u30b8\u30f3\u304b\u3089\u3001\u4e21\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30c7\u30fc\u30bf\u3001AI\u3001\u30c1\u30e3\u30cd\u30eb\u3092\u878d\u5408\u3057\u3001\u7dca\u5bc6\u306b\u9023\u643a\u3057\u305f\u30a8\u30f3\u30c9\u30fb\u30c4\u30fc\u30fb\u30a8\u30f3\u30c9\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u8a2d\u8a08\u3057\u307e\u3059\u3002\u53cc\u65b9\u5411\u306e\u4e8b\u524d\u7d71\u5408\u30c7\u30fc\u30bf\u3068\u5171\u901a\u30b9\u30ad\u30fc\u30de\u306b\u3088\u308a\u3001\u30c7\u30fc\u30bf\u306e\u76f2\u70b9\u3092\u306a\u304f\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002Genesys \u3068 Salesforce AI \u3092\u5f37\u5316\u3057\u3066\u63a5\u7d9a\u3059\u308c\u3070\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u5927\u304d\u304f\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][vc_column_text el_class=&#8221;mt-2&#8243;][\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/library.genesys.com\/m\/6ac097a75e01561b\/original\/CX-Cloud-from-Genesys-and-Salesforce_JP.pdf\" target=\"_blank\" rel=\"\">\u6982\u8981\u3092\u898b\u308b<\/a><\/div>[vc_column_text][\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243;]<div class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" ><div class=\"card-header p-1 bgc-orange \" ><h3 class=\"font-swb mb-0\"><i class=\"fak fa-gen-star text-whiteicon-size-regular\" aria-hidden=\"true\"><\/i> Benefits<\/h3><\/div><div class=\"card-body\"><ul class=\"text-24\">\n<li>\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u5207\u308a\u66ff\u3048\u3092\u4e0d\u8981\u306b \u2192 \u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u52b9\u7387\u3092\u5411\u4e0a<\/li>\n<li>CX \u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a<\/li>\n<li>\u30b7\u30b9\u30c6\u30e0\u306e\u7d71\u5408\u3068\u30b3\u30b9\u30c8\u306e\u524a\u6e1b<\/li>\n<li>IT \u30c1\u30fc\u30e0\u3068\u30a2\u30ca\u30ea\u30b9\u30c8\u30c1\u30fc\u30e0\u306e\u958b\u767a\u8ca0\u62c5\u3092\u8efd\u6e1b<\/li>\n<li>\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u5c55\u958b\u306e\u5f37\u5316\u3068\u62e1\u5927<\/li>\n<li>\u5f93\u696d\u54e1\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306e\u30b5\u30dd\u30fc\u30c8\u6587\u5316\u3092\u69cb\u7bc9<\/li>\n<\/ul>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-yellow&#8221; flair=&#8221;%5B%7B%22flair_image%22%3A%22383436%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22flair_bgc%22%3A%22%23ffffff%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text][\u95a2\u9023\u8a18\u4e8b]<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/now-available-cx-cloud-from-genesys-and-salesforce\"><strong>\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u63d0\u4f9b\u958b\u59cb\uff1aGenesys \u3068 Salesforce \u306e CX Cloud<\/strong><\/a>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-navy&#8221; flair=&#8221;%5B%7B%22flair_image%22%3A%22379373%22%2C%22f 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