{"id":98890,"date":"2018-10-11T09:43:04","date_gmt":"2018-10-11T16:43:04","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=98890"},"modified":"2025-09-10T22:20:25","modified_gmt":"2025-09-11T05:20:25","slug":"resources","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/ja-jp\/resources","title":{"rendered":"\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221; r_advbg_min_height=&#8221;350px&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>\u30ea\u30bd\u30fc\u30b9<\/h1>\n<h2 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Agent\uff08AVA\uff09\u306e\u30c7\u30e2<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-lg-3 col-md-4 col-xs-6 col-12 item-image featured-item post-type-resources\" data-index=\"1\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/contact-center-buyers-guide\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail.png\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI \u3068 CX \u306e\u8cfc\u5165\u62c5\u5f53\u8005\u5411\u3051\u30ac\u30a4\u30c9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-lg-3 col-md-4 col-xs-6 col-12 item-image featured-item post-type-resources\" data-index=\"2\" data-tags=\"resources,grow your business,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve 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src=\"https:\/\/www.genesys.com\/media\/Untitled-design-49.png\" height=\"340\" width=\"440\" alt=\"Xperience tokyo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Xperience Japan 2025 \u30bb\u30c3\u30b7\u30e7\u30f3\u52d5\u753b\u914d\u4fe1<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-lg-3 col-md-4 col-xs-6 col-12 item-image featured-item post-type-resources\" data-index=\"3\" data-tags=\"resources,grow your business,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,video,\u91d1\u878d,financial,cloud migration,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your 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gap-customers grid-col-3\"><div class=\"row pt-0  gutter-small \"><div  class=\"grid-item item_local col-12 col-xs-6 col-md-4 col-lg-4 grid_type-customers \" data-tags=\"APAC,Success story,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,Genesys Cloud,genesys cloud cx,Cloud Migration,Inbound,Voice,WEM,\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba,%e3%82%a8%e3%83%b3%e3%82%bf%e3%83%bc%e3%83%97%e3%83%a9%e3%82%a4%e3%82%ba,\u91d1\u878d,financial,\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u6570\uff1a401\uff5e1000\u4eba,401 1000 agents\" data-status=\"publish\"><a class=\"card component wide bgc-lgray h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/sbi-securities\"><div class=\"img-top-container thumbnail-col\"><img decoding=\"async\" class=\"w-100\" style=\"max-height:163px\" src=\"https:\/\/www.genesys.com\/media\/SBI_logo_trimmed-1.png\" alt=\"Sbi logo trimmed\"><\/div><div class=\"card-body\"><h3 class=\"mb-0 text-18 font-weight-bold\">\u682a\u5f0f\u4f1a\u793e SBI \u8a3c\u5238<\/h3><div class=\"metadata-search\" style=\"display:none !important\"><\/div><\/div><\/a><\/div><div  class=\"grid-item item_local col-12 col-xs-6 col-md-4 col-lg-4 grid_type-customers \" data-tags=\"APAC,Success story,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee 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href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/persolcommunicationservice\"><div class=\"img-top-container thumbnail-col\"><img decoding=\"async\" class=\"w-100\" style=\"max-height:163px\" src=\"https:\/\/www.genesys.com\/media\/PERSOL-COMMUNICATION-SERVICES_Vertical.png\" alt=\"Persol communication services vertical\"><\/div><div class=\"card-body\"><h3 class=\"mb-0 text-18 font-weight-bold\">\u30d1\u30fc\u30bd\u30eb\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e<\/h3><div class=\"metadata-search\" style=\"display:none !important\"><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row container_class=&#8221;mt-1&#8243;][vc_column]<div class=\"customgrid grid_type-single display-flex cs cs-newformat\"><div class=\"grid-container gap-customers grid-col-4\"><div class=\"row pt-0  gutter-small \"><div  class=\"grid-item item_local col-12 col-xs-6 col-md-4 col-lg-3 grid_type-customers \" data-tags=\"EMEA,\u91d1\u878d,financial\" data-status=\"publish\"><a class=\"card component wide bgc-lgray h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/hsbc\"><div class=\"img-top-container thumbnail-col\"><img decoding=\"async\" class=\"w-100\" style=\"max-height:163px\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-HSBC.png\" alt=\"Hsbc logo image\"><\/div><div class=\"card-body\"><h3 class=\"mb-0 text-18 font-weight-bold\">HSBC<\/h3><div class=\"metadata-search\" style=\"display:none !important\"><\/div><\/div><\/a><\/div><div  class=\"grid-item item_local col-12 col-xs-6 col-md-4 col-lg-3 grid_type-customers \" data-tags=\"APAC,Success story,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,Genesys Cloud,genesys cloud cx,Cloud Migration,Inbound,Voice,SMB,\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba,%e3%82%a8%e3%83%b3%e3%82%bf%e3%83%bc%e3%83%97%e3%83%a9%e3%82%a4%e3%82%ba,\u4e2d\u898f\u6a21,midsized,\u91d1\u878d,financial,\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u6570\uff1a1001\uff5e10000\u4eba,%e3%82%aa%e3%83%9a%e3%83%ac%e3%83%bc%e3%82%bf%e3%83%bc%e6%95%b0%ef%bc%9a1001%ef%bd%9e10000%e4%ba%ba\" data-status=\"publish\"><a class=\"card component wide bgc-lgray h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/sanin-godo-bank\"><div class=\"img-top-container thumbnail-col\"><img decoding=\"async\" class=\"w-100\" style=\"max-height:163px\" src=\"https:\/\/www.genesys.com\/media\/featured_image-Sanin_Godo_bank.png\" alt=\"Featured image sanin godo bank\"><\/div><div class=\"card-body\"><h3 class=\"mb-0 text-18 font-weight-bold\">\u682a\u5f0f\u4f1a\u793e\u5c71\u9670\u5408\u540c\u9280\u884c<\/h3><div class=\"metadata-search\" style=\"display:none !important\"><\/div><\/div><\/a><\/div><div  class=\"grid-item item_local col-12 col-xs-6 col-md-4 col-lg-3 grid_type-customers \" data-tags=\"Success story,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba,%e3%82%a8%e3%83%b3%e3%82%bf%e3%83%bc%e3%83%97%e3%83%a9%e3%82%a4%e3%82%ba,\u5c0f\u58f2,retail\" data-status=\"publish\"><a class=\"card component wide bgc-lgray h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/nestle\"><div class=\"img-top-container thumbnail-col\"><img decoding=\"async\" class=\"w-100\" style=\"max-height:163px\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Nestle.jpg\" alt=\"440&#215;240 featured image nestle\"><\/div><div class=\"card-body\"><h3 class=\"mb-0 text-18 font-weight-bold\">Nestl\u00e9 \u793e<\/h3><div class=\"metadata-search\" style=\"display:none !important\"><\/div><\/div><\/a><\/div><div  class=\"grid-item item_local col-12 col-xs-6 col-md-4 col-lg-3 grid_type-customers \" data-tags=\"EMEA,Video,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,Level up your technology,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,Genesys Cloud,genesys cloud cx,PureBridge,AI and automation,Inbound,Outbound,WEM,\u30c7\u30b8\u30bf\u30eb,digital,\u4e2d\u898f\u6a21,midsized,\u5c0f\u58f2,retail,\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u6570\uff1a401\uff5e1000\u4eba,401 1000 agents\" data-status=\"publish\"><a class=\"card component wide bgc-lgray h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/virgin-atlantic\"><div class=\"img-top-container thumbnail-col\"><img decoding=\"async\" class=\"w-100\" style=\"max-height:163px\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Virgin-Atlantic.png\" alt=\"Resource thumb [virgin atlantic]\"><\/div><div class=\"card-body\"><h3 class=\"mb-0 text-18 font-weight-bold\">Virgin Atlantic<\/h3><div class=\"metadata-search\" style=\"display:none !important\"><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"btn-container justify-content-center \"><a role=\"button\"  class=\"arrow arrow-primary\" href=\"\/ja-jp\/customer-stories\" target=\"\" rel=\"\">\u3055\u3089\u306b\u4e8b\u4f8b\u3092\u8aad\u3080<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;resource-row&#8221; el_id=&#8221;resource-list&#8221;][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1757566747300{margin-bottom: 2rem !important;}&#8221;]<\/p>\n<h2 class=\"h4\">\u8cc7\u6599\u4e00\u89a7<\/h2>\n<p>[\/vc_column_text]<div class=\"resources-grid has-filters\" data-display=\"12\"><div class=\"resources-grid-container\"><div class=\"resources-main-row row\"><div class=\"resources-grid-filters-col col-md-3 col-12\"><div class=\"filters-container d-lg-block d-md-flex d-block flex-wrap text-end\"><button class=\"badge bgc-lgray border-0 collapsed d-md-none font-weight-regular mb-1 p-1 rounded-1 text-16\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobileFilter\" aria-expanded=\"false\" aria-controls=\"mobileFilter\"><i class=\"fa-kit fa-filter\"><\/i> Filter<\/button> <div id=\"mobileFilter\" class=\"grid-filter-container collapse d-md-block text-start\"><div class=\"grid-filter\"><div class=\"filter-item filter-search col-12 px-0\"><div class=\"form-floating\"><input type=\"text\" class=\"text-16 form-control grid-filter-input grid-search\" placeholder=\"\u691c\u7d22\" id=\"filter_search\">\r\n            <label for=\"filter_search\">\u691c\u7d22<\/label><\/div><\/div><div class=\"accordion mt-1\" id=\"filter-accordion\">\r\n            <div class=\"accordion-item\">\r\n                <div class=\"text-22 font-weight-bold\" id=\"heading-tax_contenttheme\">\r\n                    <button class=\"accordion-button rounded shadow-none \" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-tax_contenttheme\" aria-expanded=\"true\" aria-controls=\"collapse-tax_contenttheme\">\r\n                        \u30c8\u30d4\u30c3\u30af\r\n                    <\/button>\r\n                <\/div>\r\n            <div id=\"collapse-tax_contenttheme\" class=\"accordion-collapse collapse show\" aria-labelledby=\"heading-tax_contenttheme\">\r\n                <div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" id=\"improve-customer-experience-ja-jp\" data-slug=\"improve-customer-experience-ja-jp\"><label class=\"form-check-label\" for=\"improve-customer-experience-ja-jp\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" id=\"improve-employee-experience-ja-jp\" data-slug=\"improve-employee-experience-ja-jp\"><label class=\"form-check-label\" for=\"improve-employee-experience-ja-jp\">\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" id=\"level-up-your-technology-ja-jp\" data-slug=\"level-up-your-technology-ja-jp\"><label class=\"form-check-label\" for=\"level-up-your-technology-ja-jp\">\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"grow your business\" id=\"grow-your-business-ja-jp\" data-slug=\"grow-your-business-ja-jp\"><label class=\"form-check-label\" for=\"grow-your-business-ja-jp\">Grow your business<\/label><\/div><\/div><\/div><\/div>\r\n            <div class=\"accordion-item\">\r\n                <div class=\"text-22 font-weight-bold\" id=\"heading-tax_content_type\">\r\n                    <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-tax_content_type\" aria-expanded=\"false\" aria-controls=\"collapse-tax_content_type\">\r\n                        \u30b3\u30f3\u30c6\u30f3\u30c4\u306e\u7a2e\u985e\r\n                    <\/button>\r\n                <\/div>\r\n            <div id=\"collapse-tax_content_type\" class=\"accordion-collapse collapse \" aria-labelledby=\"heading-tax_content_type\">\r\n                <div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"blog\" id=\"blog-ja-jp\" data-slug=\"blog-ja-jp\"><label class=\"form-check-label\" for=\"blog-ja-jp\">Blog<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"checklist\" id=\"checklist-ja-jp\" data-slug=\"checklist-ja-jp\"><label class=\"form-check-label\" for=\"checklist-ja-jp\">Checklist<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"demo\" id=\"demo-ja-jp\" data-slug=\"demo-ja-jp\"><label class=\"form-check-label\" for=\"demo-ja-jp\">Demo<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"ebook\" id=\"ebook-ja-jp\" data-slug=\"ebook-ja-jp\"><label class=\"form-check-label\" for=\"ebook-ja-jp\">Ebook<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"infographic\" id=\"infographic-ja-jp\" data-slug=\"infographic-ja-jp\"><label class=\"form-check-label\" for=\"infographic-ja-jp\">Infographic<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"interactive\" id=\"interactive-ja-jp\" data-slug=\"interactive-ja-jp\"><label class=\"form-check-label\" for=\"interactive-ja-jp\">Interactive<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"product overview\" id=\"product-overview-ja-jp\" data-slug=\"product-overview-ja-jp\"><label class=\"form-check-label\" for=\"product-overview-ja-jp\">Product overview<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"success story\" id=\"success-story-ja-jp\" data-slug=\"success-story-ja-jp\"><label class=\"form-check-label\" for=\"success-story-ja-jp\">Success story<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"video\" id=\"video-ja-jp\" data-slug=\"video-ja-jp\"><label class=\"form-check-label\" for=\"video-ja-jp\">Video<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"web\u8a18\u4e8b\" id=\"web-article-ja-jp\" data-slug=\"web-article-ja-jp\"><label class=\"form-check-label\" for=\"web-article-ja-jp\">Web\u8a18\u4e8b<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"white paper\" id=\"white-paper-ja-jp\" data-slug=\"white-paper-ja-jp\"><label class=\"form-check-label\" for=\"white-paper-ja-jp\">White paper<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\u30ec\u30dd\u30fc\u30c8\" id=\"report-ja-jp\" data-slug=\"report-ja-jp\"><label class=\"form-check-label\" for=\"report-ja-jp\">\u30ec\u30dd\u30fc\u30c8<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\u5b9f\u8df5\u30ac\u30a4\u30c9\" id=\"practical-guide-ja-jp\" data-slug=\"practical-guide-ja-jp\"><label class=\"form-check-label\" for=\"practical-guide-ja-jp\">\u5b9f\u8df5\u30ac\u30a4\u30c9<\/label><\/div><\/div><\/div><\/div>\r\n            <div class=\"accordion-item\">\r\n                <div class=\"text-22 font-weight-bold\" id=\"heading-tax_sector\">\r\n                    <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-tax_sector\" aria-expanded=\"false\" aria-controls=\"collapse-tax_sector\">\r\n                        \u696d\u754c\r\n                    <\/button>\r\n                <\/div>\r\n            <div id=\"collapse-tax_sector\" class=\"accordion-collapse collapse \" aria-labelledby=\"heading-tax_sector\">\r\n                <div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"healthcare\" id=\"healthcare-ja-jp\" data-slug=\"healthcare-ja-jp\"><label class=\"form-check-label\" for=\"healthcare-ja-jp\">Healthcare<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"industrial\" id=\"industrial-ja-jp\" data-slug=\"industrial-ja-jp\"><label class=\"form-check-label\" for=\"industrial-ja-jp\">Industrial<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"public\" id=\"public-ja-jp\" data-slug=\"public-ja-jp\"><label class=\"form-check-label\" for=\"public-ja-jp\">Public<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"technology\" id=\"technology-ja-jp\" data-slug=\"technology-ja-jp\"><label class=\"form-check-label\" for=\"technology-ja-jp\">Technology<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\u5c0f\u58f2\" id=\"retail-ja-jp\" data-slug=\"retail-ja-jp\"><label class=\"form-check-label\" for=\"retail-ja-jp\">\u5c0f\u58f2<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\u91d1\u878d\" id=\"financial-ja-jp\" data-slug=\"financial-ja-jp\"><label class=\"form-check-label\" for=\"financial-ja-jp\">\u91d1\u878d<\/label><\/div><\/div><\/div><\/div>\r\n            <div class=\"accordion-item\">\r\n                <div class=\"text-22 font-weight-bold\" id=\"heading-tax_capability_sitewide\">\r\n                    <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-tax_capability_sitewide\" aria-expanded=\"false\" aria-controls=\"collapse-tax_capability_sitewide\">\r\n                        \u6a5f\u80fd\r\n                    <\/button>\r\n                <\/div>\r\n            <div id=\"collapse-tax_capability_sitewide\" class=\"accordion-collapse collapse \" aria-labelledby=\"heading-tax_capability_sitewide\">\r\n                <div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"ai and automation\" id=\"ai-and-automation-ja-jp\" data-slug=\"ai-and-automation-ja-jp\"><label class=\"form-check-label\" for=\"ai-and-automation-ja-jp\">AI and automation<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"analytics and reporting\" id=\"analytics-and-reporting-ja-jp\" data-slug=\"analytics-and-reporting-ja-jp\"><label class=\"form-check-label\" for=\"analytics-and-reporting-ja-jp\">Analytics and reporting<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"cloud migration\" id=\"cloud-migration-ja-jp\" data-slug=\"cloud-migration-ja-jp\"><label class=\"form-check-label\" for=\"cloud-migration-ja-jp\">Cloud Migration<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"inbound\" id=\"inbound-ja-jp\" data-slug=\"inbound-ja-jp\"><label class=\"form-check-label\" for=\"inbound-ja-jp\">Inbound<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"integrations\" id=\"integrations-ja-jp\" data-slug=\"integrations-ja-jp\"><label class=\"form-check-label\" for=\"integrations-ja-jp\">Integrations<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"outbound\" id=\"outbound-ja-jp\" data-slug=\"outbound-ja-jp\"><label class=\"form-check-label\" for=\"outbound-ja-jp\">Outbound<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"security and availability\" id=\"security-and-availability-ja-jp\" data-slug=\"security-and-availability-ja-jp\"><label class=\"form-check-label\" for=\"security-and-availability-ja-jp\">Security and availability<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"unified communications\" id=\"unified-communications-ja-jp\" data-slug=\"unified-communications-ja-jp\"><label class=\"form-check-label\" for=\"unified-communications-ja-jp\">Unified communications<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"voice\" id=\"voice-ja-jp\" data-slug=\"voice-ja-jp\"><label class=\"form-check-label\" for=\"voice-ja-jp\">Voice<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"wem\" id=\"wem-ja-jp\" data-slug=\"wem-ja-jp\"><label class=\"form-check-label\" for=\"wem-ja-jp\">WEM<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\" id=\"%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%8d%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88\" data-slug=\"%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%8d%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88\"><label class=\"form-check-label\" for=\"%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%8d%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88\">\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"\u30c7\u30b8\u30bf\u30eb\" id=\"digital-ja-jp\" data-slug=\"digital-ja-jp\"><label class=\"form-check-label\" for=\"digital-ja-jp\">\u30c7\u30b8\u30bf\u30eb<\/label><\/div><\/div><\/div><\/div><\/div>\r\n        <div class=\"btn-container justify-content-center\">\r\n            <a href=\"#\" class=\"btn clear-btn btn-secondary small w-100 justify-content-center\">Clear all<\/a>\r\n        <\/div><\/div><\/div><\/div><\/div><div class=\"resources-grid-main-col col-md-9 col-12 mt-lg-0 mt-1 mt-md-0\"><div class=\"resources-grid-main-container\"><div class=\"resources-grid-row grid-row row grid-col-3 gutter-small\"><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"0\" data-tags=\"blog,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/how-large-action-models-will-power-agentic-orchestration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AVA-OJ-blog_image_820x547.png\" height=\"547\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">LAM\u3092\u6d3b\u7528\u3057\u305f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"1\" data-tags=\"blog,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/from-conversation-to-resolution-genesys-cloud-agentic-virtual-agent\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AVA-launch-blog-hero-1260x841.jpg\" height=\"841\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u4f1a\u8a71\u3092\u89e3\u6c7a\u3078\u7d50\u3073\u3064\u3051\u308b\uff1aGenesys Cloud Agentic Virtual Agent<\/h3><\/div><div class=\"card-footer text-end\"><div 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class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Agentic_Virtual_Agent_Demo-video-thumbnail-824x528-1.png\" height=\"538\" width=\"824\" alt=\"Agentic virtual agent demo video thumbnail 824&#215;528\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud Agentic Virtual Agent\uff08AVA\uff09\u306e\u30c7\u30e2<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"3\" data-tags=\"resources,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,product overview,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/genesys-cloud-agentic-virtual-agent-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumbnail-ava-overview.jpg\" height=\"464\" width=\"820\" alt=\"Agentic virtual agent overview\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud Agentic Virtual Agent\uff08AVA\uff09\u306e\u88fd\u54c1\u6982\u8981<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"4\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/contact-center-buyers-guide\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail.png\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI \u3068 CX \u306e\u8cfc\u5165\u62c5\u5f53\u8005\u5411\u3051\u30ac\u30a4\u30c9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"5\" data-tags=\"resources,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u30ec\u30dd\u30fc\u30c8,report,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"\u30ec\u30dd\u30fc\u30c8\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/idc-marketscape-worldwide-conversational-ai-platforms-for-front-office-use-cases-vendor-assessment\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Landing-page-thumbnail_824x528-A.png\" height=\"528\" width=\"824\" alt=\"Landing page thumbnail 824x528 a\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IDC MarketScape\uff1a\u4e16\u754c\u306e\u30d5\u30ed\u30f3\u30c8\u30aa\u30d5\u30a3\u30b9\u5411\u3051\u4f1a\u8a71\u578b AI \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u306b\u95a2\u3059\u308b\u30d9\u30f3\u30c0\u30fc\u8a55\u4fa1<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"6\" data-tags=\"resources,grow your business,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,video,healthcare,industrial,public,technology,\u5c0f\u58f2,retail,\u91d1\u878d,financial,ai and automation,analytics and reporting,cloud migration,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business|\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"video\" data-tax_sector=\"healthcare|industrial|public|technology|\u5c0f\u58f2|\u91d1\u878d\" data-tax_capability_sitewide=\"ai and automation|analytics and reporting|cloud migration|\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/xperience-japan-session-video\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Untitled-design-49.png\" height=\"340\" width=\"440\" alt=\"Xperience tokyo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Xperience Japan 2025 \u30bb\u30c3\u30b7\u30e7\u30f3\u52d5\u753b\u914d\u4fe1<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"7\" data-tags=\"resources,grow your business,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,video,\u91d1\u878d,financial,cloud migration,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business|\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"video\" data-tax_sector=\"\u91d1\u878d\" data-tax_capability_sitewide=\"cloud migration|\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/how-agent-ai-chatbots-transform-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_574643266-1260x762.jpeg\" height=\"762\" width=\"1260\" alt=\"Chat bot chat with ai or artificial intelligence technology. woman using a laptop computer chatting with an intelligent artificial intelligence asks for the answers he wants.\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u3010\u30c7\u30e2\u30d3\u30c7\u30aa\u3011AI \u304c\u9867\u5ba2\u5bfe\u5fdc\u3092\u3053\u3053\u307e\u3067\u5909\u3048\u308b\uff01\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b AI \u306b\u3088\u308b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u5b9f\u529b\u3092\u5fb9\u5e95\u691c\u8a3c<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"8\" data-tags=\"resources,white paper,\u30ec\u30dd\u30fc\u30c8,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper|\u30ec\u30dd\u30fc\u30c8\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/ai-redefined-experience-value-new-business-axis-hx-cx-ex\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Report-AI-driven-experience-value.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail report ai driven experience value\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI\u304c\u7d21\u3050\u4f53\u9a13\u4fa1\u5024\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u65b0\u6a5f\u8ef8HX \uff5e\u9867\u5ba2\uff08CX\uff09\u3068\u5f93\u696d\u54e1\uff08EX\uff09\u306e\u4e21\u7acb\uff5e<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"9\" data-tags=\"resources,white paper,\u30ec\u30dd\u30fc\u30c8,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper|\u30ec\u30dd\u30fc\u30c8\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/executive-brief-genesys-state-of-cx-apac-2025\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-State-of-CX-APAC.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail state of cx apac\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u306e\u73fe\u5728\u5730 \u30a8\u30b0\u30bc\u30af\u30c6\u30a3\u30d6\u30d6\u30ea\u30fc\u30d5\uff1a\u30a2\u30b8\u30a2\u30d1\u30b7\u30d5\u30a3\u30c3\u30af\u7279\u5225\u7e2e\u5237\u7248<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-resources\" data-index=\"10\" data-tags=\"resources,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,infographic,healthcare,industrial,technology,\u5c0f\u58f2,retail,\u91d1\u878d,financial,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"infographic\" data-tax_sector=\"healthcare|industrial|technology|\u5c0f\u58f2|\u91d1\u878d\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/the-agentic-ai-trust-gap-why-forward-thinking-companies-build-guardrails-2\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/824x528-Webinar-Thumbnail-Image-Agentic-AI-1-1260x807.png\" height=\"807\" width=\"1260\" alt=\"824&#215;528 infographic thumbnail image agentic ai 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">CX \u306b\u304a\u3051\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af AI \u306e\u4fe1\u983c\u6027\uff1a\u5148\u898b\u6027\u306e\u3042\u308b\u4f01\u696d\u304c\u30ac\u30fc\u30c9\u30ec\u30fc\u30eb\u3092\u69cb\u7bc9\u3059\u308b\u7406\u7531<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image post-type-blog\" data-index=\"11\" data-tags=\"blog,ai and automation,integrations,security and availability,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|integrations|security and availability\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/dont-let-cyberthreats-haunt-cx-trust-and-brand-loyalty\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1718720838-1260x949.jpeg\" height=\"949\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u5bfe\u7b56\u3068\u306f\uff1fCX\u306e\u4fe1\u983c\u4f4e\u4e0b\u3068\u30d6\u30e9\u30f3\u30c9\u6bc0\u640d\u3092\u9632\u3050\u65b9\u6cd5<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"12\" data-tags=\"resources,\u30ec\u30dd\u30fc\u30c8,report,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u30ec\u30dd\u30fc\u30c8\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/idc-marketscape-worldwide-general-purpose-conversational-ai-platforms-vendor-assessment\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-Landing_IDC-MarketScape.png\" height=\"528\" width=\"824\" alt=\"Resource landing idc marketscape\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IDC MarketScape: \u4e16\u754c\u306e\u6c4e\u7528\u5bfe\u8a71\u578bAI\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0 \u30d9\u30f3\u30c0\u30fc\u8a55\u4fa1<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"13\" data-tags=\"blog,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-workforce-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/1219_GettyImages-647610794-1260x840.jpg\" height=\"840\" width=\"1260\" alt=\"Workforce engagement management\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30ef\u30fc\u30af\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u306f\uff1f\u6e2c\u5b9a\u65b9\u6cd5\u3068\u6539\u5584\u7b56 - \u30b8\u30a7\u30cd\u30b7\u30b9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"14\" data-tags=\"blog,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/why-your-web-experience-might-be-failing-and-what-to-do-about-it\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1215415998-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Web\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u6a5f\u80fd\u3057\u306a\u3044\u7406\u7531\u3068\u305d\u306e\u89e3\u6c7a\u7b56 - Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 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resource-title\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30a2\u30ba\u30fb\u30a2\u30fb\u30b5\u30fc\u30d3\u30b9\uff08CCaaS\uff09\u306e\u5fc5\u9808\u6a5f\u80fd<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"16\" data-tags=\"blog,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/laying-the-groundwork-for-agentic-ai-in-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AI-Guide-Blog-Hero-1071x716-F@2x-1260x842.webp\" height=\"842\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b AI \u306e\u57fa\u76e4\u3092\u7bc9\u304d\u3001\u672a\u6765\u306e CX \u306b\u5099\u3048\u308b - Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"17\" data-tags=\"resources,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u30ec\u30dd\u30fc\u30c8,report,ai and automation,cloud migration,\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8,%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%8d%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"\u30ec\u30dd\u30fc\u30c8\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|cloud migration|\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource_thumbnail-gartner_ccass_2025.png\" height=\"528\" width=\"824\" alt=\"Resource thumbnail gartner ccass 2025\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"18\" data-tags=\"blog,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/xperience-2025-how-ai-powered-orchestration-is-defining-the-experience-economy\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/1LMR8613-1260x840.jpg\" height=\"840\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Xperience 2025\uff1aAI\u304c\u4f53\u9a13\u7d4c\u6e08\u3092\u3069\u306e\u3088\u3046\u306b\u5b9a\u7fa9\u3057\u3066\u3044\u308b\u304b<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"19\" data-tags=\"blog,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,cloud migration,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/sustainability-at-genesys-grounded-in-action-driven-by-empathy\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Blog-Hero-1071x716px-e1752873128758.png\" height=\"547\" width=\"814\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30b5\u30b9\u30c6\u30ca\u30d3\u30ea\u30c6\u30a3\uff1a\u539f\u52d5\u529b\u306f\u3001\u884c\u52d5\u3092\u4f34\u3046\u5171\u611f - \u30b8\u30a7\u30cd\u30b7\u30b9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"20\" data-tags=\"resources,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,infographic,healthcare,industrial,technology,\u5c0f\u58f2,retail,\u91d1\u878d,financial,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"infographic\" data-tax_sector=\"healthcare|industrial|technology|\u5c0f\u58f2|\u91d1\u878d\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/the-agentic-ai-trust-gap-why-forward-thinking-companies-build-guardrails\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/824x528-Webinar-Thumbnail-Image-Agentic-AI-1-1260x807.png\" height=\"807\" width=\"1260\" alt=\"824&#215;528 infographic thumbnail image agentic ai 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578bAI\u306e\u4fe1\u983c\u30ae\u30e3\u30c3\u30d7\uff1a\u306a\u305c\u5148\u898b\u6027\u306e\u3042\u308b\u4f01\u696d\u306f\u30ac\u30fc\u30c9\u30ec\u30fc\u30eb\u3092\u69cb\u7bc9\u3059\u308b\u306e\u304b<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"21\" data-tags=\"resources,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,product overview,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/genesys-cloud-ai-studio-and-genesys-cloud-ai-guides-product-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Product-Overview-AI-Studio-2.png\" height=\"464\" width=\"820\" alt=\"Genesys cloud ai studio\u88fd\u54c1\u6982\u8981\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud AI Studio \u306e\u88fd\u54c1\u6982\u8981<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"22\" data-tags=\"resources,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,product overview,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/genesys-cloud-virtual-agent-product-overview\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-thumbnail_Virtual-Agent-Product-Overview-EN.png\" height=\"464\" width=\"820\" alt=\"Resource thumbnail virtual agent product overview en\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud \u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u88fd\u54c1\u6982\u8981<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"23\" data-tags=\"blog,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,ai and automation,\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8,%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%8d%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8|\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/the-levels-of-experience-orchestration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Levels-of-Experience-Orchestration-blog-image-820-x-548.webp\" height=\"547\" width=\"820\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30ec\u30d9\u30eb\u5225\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u8a3a\u65ad - Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"24\" data-tags=\"blog,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,inbound,outbound,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"inbound|outbound|\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/crowdsourcing-brand-loyalty-how-social-media-impacts-your-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_949615801-scaled-e1750718878203-1260x789.jpeg\" height=\"789\" width=\"1260\" alt=\"\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">SNS\u3067\u9032\u5316\u3059\u308b\u9867\u5ba2\u4f53\u9a13\u3068\u30d6\u30e9\u30f3\u30c9\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u65b0\u6226\u7565 - Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div 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src=\"https:\/\/www.genesys.com\/media\/Resource-thumbnail_Practical-Guide-to-mastering-SMS.png\" height=\"249\" width=\"440\" alt=\"Resource thumbnail practical guide to mastering sms\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">SMS \u3068\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30a2\u30d7\u30ea\u7fd2\u5f97\u306e\u5b9f\u8df5\u30ac\u30a4\u30c9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"26\" data-tags=\"article,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,web\u8a18\u4e8b,web article,wem\" data-post-type=\"article\" data-tax_contenttheme=\"\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"web\u8a18\u4e8b\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/article\/absence-management-and-shrinkage-call-center-strategies\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_226045535-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai, automation, artificial intelligence, ai copilot, supervisor copilot, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u6b20\u52e4\u3068\u30b7\u30e5\u30ea\u30f3\u30b1\u30fc\u30b8\u7ba1\u7406\uff1a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u6226\u7565<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 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alt=\"\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6(es)\u3068\u306f\uff1f\u5411\u4e0a\u3055\u305b\u308b\u30e1\u30ea\u30c3\u30c8\u30fb\u53d6\u308a\u7d44\u307f\u4f8b\u3092\u7d39\u4ecb\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6(ES)\u3068\u306f\uff1f\u5411\u4e0a\u3055\u305b\u308b\u30e1\u30ea\u30c3\u30c8\u30fb\u6210\u529f\u4f8b | Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"28\" data-tags=\"blog,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" 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experience,\u5b9f\u8df5\u30ac\u30a4\u30c9,practical guide,\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8,%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%8d%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"\u5b9f\u8df5\u30ac\u30a4\u30c9\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/practical-guide-to-mastering-journey-management\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-thumbnail_Practical-Guide-to-JM.png\" height=\"464\" width=\"820\" alt=\"Resource thumbnail practical guide to jm\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u6700\u9069\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e Web \/ \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u9023\u643a\u306e\u624b\u6cd5<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"30\" data-tags=\"blog,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,inbound,outbound,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"inbound|outbound|\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/back-to-basics-inbound-contact-center-software\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_284085966-1260x709.jpeg\" height=\"709\" width=\"1260\" alt=\"Nbound contact center, customer loyalty, cx, contact center software\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3068\u306f\uff1f<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 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resource-title\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u5165\u9580\uff1a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fcCRM\u30b7\u30b9\u30c6\u30e0\u3068\u306f\uff1f<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"32\" data-tags=\"blog,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8,%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%8d%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/the-ecommerce-customer-journey-best-practices-for-2025\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_708716993-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ecommerce, customer journey, customer journey management, journey analytics, customer experience, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">2025\u5e74EC\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u6700\u9069\u5316\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u89e3\u8aac<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 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decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AI-Experience-Tokens.png\" height=\"460\" width=\"820\" alt=\"Genesys cloud ai \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30c8\u30fc\u30af\u30f3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud AI \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30c8\u30fc\u30af\u30f3<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"35\" data-tags=\"resources,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,product overview,integrations,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"integrations\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/unified-experience-from-genesys-and-servicenow\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ServiceNow-thumbnail-1260x714.png\" height=\"714\" width=\"1260\" alt=\"Servicenow thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys \u3068 ServiceNow \u304c\u5171\u540c\u958b\u767a\u3057\u305f\u30e6\u30cb\u30d5\u30a1\u30a4\u30c9\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"36\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,ebook,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/how-to-build-your-business-case-for-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource_thumb-How_to_build_your_business_case.png\" height=\"464\" width=\"820\" alt=\"Resource thumb how to build your business case\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI \u3092\u6d3b\u7528\u3057\u305f\u30d3\u30b8\u30cd\u30b9\u30b1\u30fc\u30b9\u306e\u69cb\u7bc9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"37\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,ebook,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/ai-powered-experience-orchestration-playbook\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Thumbnail-The-AI-Powered-Orchestration-playbook-820x464-1.png\" height=\"464\" width=\"820\" alt=\"Thumbnail   the ai powered orchestration playbook 820&#215;464\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI \u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u6226\u7565\u30ac\u30a4\u30c9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"38\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30ec\u30dd\u30fc\u30c8,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"\u30ec\u30dd\u30fc\u30c8\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/state-of-cx-asia-pacific\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/SoCX-APAC.png\" height=\"240\" width=\"400\" alt=\"\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u73fe\u72b6\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u73fe\u72b6\u306b\u95a2\u3059\u308b\u30ec\u30dd\u30fc\u30c8 ~\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\u306e\u4e3b\u306a\u8abf\u67fb\u7d50\u679c<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"39\" data-tags=\"blog,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,ai and automation,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/quality-intelligence-redefining-the-future-of-contact-center-quality-management\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_440503462-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Quality intelligence, cx, employee experience, quality management, qm\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u54c1\u8cea\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u304c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u54c1\u8cea\u3092\u7ba1\u7406\u3001\u5411\u4e0a\u3055\u305b\u308b<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"40\" data-tags=\"blog,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/understanding-and-managing-ai-costs\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AI-Experience-tokens-1260x840.jpg\" height=\"840\" width=\"1260\" alt=\"Ai costs, customer experience, ai tokens, pricing structure, ai licenses\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eAI\u5c0e\u5165\u3000\u30b3\u30b9\u30c8\u306e\u8003\u3048\u65b9\u3068\u6700\u9069\u89e3<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"41\" data-tags=\"blog,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,ai and automation,cloud migration,wem,\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8,%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%8d%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|cloud migration|wem|\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/the-state-of-customer-experience-what-every-cx-professional-needs-to-know\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/state-of-cx-mm-notext.png\" height=\"464\" width=\"820\" alt=\"State of cx mm notext\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u73fe\u72b6\uff1a\u3059\u3079\u3066\u306e CX \u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u304c\u77e5\u3063\u3066\u304a\u304f\u3079\u304d\u3053\u3068<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"42\" data-tags=\"blog,cloud migration,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/call-center-system-101\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/pixta_87372569_L-1-1260x838.jpg\" height=\"838\" width=\"1260\" alt=\"Pixta 87372569 l\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u3010\u57fa\u672c\u7406\u89e3\u3011\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u3068\u306f\uff1f\u6a5f\u80fd\u30fb\u30e1\u30ea\u30c3\u30c8\u30fb\u5c0e\u5165\u4e8b\u4f8b\u3082<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"43\" data-tags=\"blog,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/basic-to-improve-cs\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/genesys_10-1-1260x858.png\" height=\"858\" width=\"1260\" alt=\"\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08cs\uff09\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u3068\u306f\uff1f\u5177\u4f53\u4f8b\u3067\u308f\u304b\u308b CS \u5411\u4e0a\u306e\u305f\u3081\u306e\u57fa\u790e<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"44\" data-tags=\"blog,\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8,%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%8d%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-customer-journey\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/pixta_99375351_L-1260x840.jpg\" height=\"840\" width=\"1260\" alt=\"Pixta 99375351 l\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u306f\uff1f\u3084\u3055\u3057\u3044\u56f3\u89e3\u3067\u57fa\u672c\u304c\u307e\u308b\u308f\u304b\u308a<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"45\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,white paper,\u30ec\u30dd\u30fc\u30c8,report,healthcare,industrial,public,technology,\u5c0f\u58f2,retail,\u91d1\u878d,financial,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"white paper|\u30ec\u30dd\u30fc\u30c8\" data-tax_sector=\"healthcare|industrial|public|technology|\u5c0f\u58f2|\u91d1\u878d\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/state-of-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2025\u5e74\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u73fe\u72b6-1.png\" height=\"240\" width=\"440\" alt=\"2025\u5e74\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u73fe\u72b6 (1)\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u8abf\u67fb\u30ec\u30dd\u30fc\u30c8\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u73fe\u72b6<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"46\" data-tags=\"blog,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8,%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%8d%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/unleashing-the-power-of-customer-journey-orchestration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_481114954-scaled-e1715285865878-1260x932.jpeg\" height=\"932\" width=\"1260\" alt=\"Customer journey orchestration, experience orchestration, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u6700\u5927\u9650\u306b\u6d3b\u7528\u3059\u308b\u65b9\u6cd5<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"47\" data-tags=\"blog,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/proactive-service-using-ai-to-anticipate-customer-needs\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_816087729-1260x709.jpeg\" height=\"709\" width=\"1260\" alt=\"Ai service, personalization, customer experience, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI \u6d3b\u7528\u3067\u9867\u5ba2\u30cb\u30fc\u30ba\u3092\u6c72\u307f\u53d6\u3063\u3066\u5fdc\u3048\u308b\u3000\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30b5\u30fc\u30d3\u30b9\u3078<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"48\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30ec\u30dd\u30fc\u30c8,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"\u30ec\u30dd\u30fc\u30c8\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/japan-customer-rage-study\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Japan-Customer-Rage-Study-2025-\u300e\u6d88\u8cbb\u8005\u5fc3\u7406\u3068\u884c\u52d5\u306e\u5909\u5316\u3092\u8ffd\u3046\u300f-CX\u8abf\u67fb\u767d\u66f8.png\" height=\"240\" width=\"440\" alt=\"Japan customer rage study 2025 \u300e\u6d88\u8cbb\u8005\u5fc3\u7406\u3068\u884c\u52d5\u306e\u5909\u5316\u3092\u8ffd\u3046\u300f cx\u8abf\u67fb\u767d\u66f8\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Japan Customer Rage Study 2025  \u300e\u6d88\u8cbb\u8005\u5fc3\u7406\u3068\u884c\u52d5\u306e\u5909\u5316\u3092\u8ffd\u3046\u300f  CX\u8abf\u67fb\u767d\u66f8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"49\" data-tags=\"blog,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,inbound,outbound,voice,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"inbound|outbound|voice|\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/back-to-basics-enhancing-efficiency-with-acd-call-center-software\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_963408539-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Acd call center software, customer experience, cx, routing\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">ACD \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306b\u3088\u308b\u9867\u5ba2\u6e80\u8db3\u5ea6\u3001\u696d\u52d9\u52b9\u7387\u306e\u5411\u4e0a<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"50\" data-tags=\"blog,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/how-digital-workforce-management-improves-plans-and-forecasts\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/wem-remote-workforce-566x377.jpg\" height=\"377\" width=\"566\" alt=\"Remote workforce management\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5411\u3051 | \u6700\u65b0WFM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a24\u3064\u306e\u30e1\u30ea\u30c3\u30c8 <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"51\" data-tags=\"blog,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,ai and automation,cloud migration,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/leveraging-the-2024-gartner-magic-quadrant-for-contact-center-as-a-service-to-shape-your-ai-strategy\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CC-4-Blog-Header-1260x836-px-1-e1731020996402.png\" height=\"544\" width=\"820\" alt=\"Gartner magic quadrant, genesys, ccaas\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30ac\u30fc\u30c8\u30ca\u30fc\u30fb\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8\u30fb\u30ec\u30dd\u30fc\u30c8\u306b\u5b66\u3076AI\u6226\u7565<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"52\" data-tags=\"blog,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,ai and automation,cloud migration,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|cloud migration|\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/virtual-call-centers-real-connections-in-an-ai-driven-world\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_353018669-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Virtual call center, virtual contact center, customer experience, cloud computing, ai\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30d0\u30fc\u30c1\u30e3\u30eb\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068AI\u6d3b\u7528\u306b\u3088\u308b\u30d3\u30b8\u30cd\u30b9\u5275\u51fa | Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"53\" data-tags=\"blog,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,ai and automation,inbound,outbound,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|inbound|outbound|\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/how-cloud-based-dialers-for-contact-centers-drive-efficiency\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_482171364-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Cloud based dialer, outbound contact center, cx, cloud\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u696d\u52d9\u52b9\u7387\u30a2\u30c3\u30d7 | Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"54\" data-tags=\"blog,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,ai and automation,\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8,%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%8d%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/the-definitive-list-of-29-call-center-metrics-and-kpis\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CX-metrics_GettyImages-1319801196-1-1260x709.jpg\" height=\"709\" width=\"1260\" alt=\"Definitive contact center metrics\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u6700\u9069\u5316\u306e\u305f\u3081\u306e\u91cd\u8981\u6307\u6a19\u3068 KPI \u4e00\u89a7<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"55\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,interactive,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"interactive\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/top-cx-trends\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cx-trends-22-featured-566x320.jpg\" height=\"320\" width=\"566\" alt=\"Cx trends 22 featured\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">2025 \u5e74\u4ee5\u964d\u306e CX \u306e\u4e3b\u8981\u30c8\u30ec\u30f3\u30c9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"56\" data-tags=\"resources,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/five-trendsetters-in-ai-innovation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Trendsetters-For-2025-eBook-Thumbnails_bg3-1260x713.png\" height=\"713\" width=\"1260\" alt=\"\u5148\u9032\u4f01\u696d5\u793e\u306b\u5b66\u3076ai\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u9032\u3081\u308b\u5148\u9032\u4f01\u696d 5 \u793e<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"57\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/why-companies-choose-genesys-cloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-thumbnail_Why-companies-Choose-Genesys-Cloud_2x.png\" height=\"464\" width=\"820\" alt=\"Genesys cloud \u304c\u9078\u3070\u308c\u308b\u7406\u7531\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud \u304c\u9078\u3070\u308c\u308b\u7406\u7531<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"58\" data-tags=\"resources,\u30ec\u30dd\u30fc\u30c8,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u30ec\u30dd\u30fc\u30c8\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/customer-experience-in-the-age-of-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Report-Cover-1235x920px-1.jpg\" height=\"920\" width=\"1236\" alt=\"Ai\u6642\u4ee3\u306ecx\u5411\u4e0a\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI \u6642\u4ee3\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"59\" data-tags=\"blog,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/pixta_35685148_L-1260x840.jpg\" height=\"840\" width=\"1260\" alt=\"Pixta 35685148 l\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u3068\u306f\uff1f\u4e8b\u4f8b\u3068\u3068\u3082\u306b\u89e3\u8aac<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"60\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,ebook,ai and automation,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/ebook-7-best-practices-for-customer-loyalty\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-Thumbnail-7-best-practices-for-building-customer-loyalty_2024-thumbnail.jpg\" height=\"340\" width=\"440\" alt=\"Ai \u3067\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306e 7 \u3064\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI \u3067\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306e 7 \u3064\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"61\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/generationaldynamics\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Generational-Dynamics-and-the-exp-economy.png\" height=\"528\" width=\"824\" alt=\"Generational dynamics and the experience economy\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u9867\u5ba2\u4f53\u9a13\u30fb\u5f93\u696d\u54e1\u4f53\u9a13\u306e\u4e16\u4ee3\u9593\u30ae\u30e3\u30c3\u30d7<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"62\" data-tags=\"resources,demo,ai and automation,inbound,unified communications,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"demo\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|inbound|unified communications|\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/agent-copilot-web-messaging-demo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Agent-Copilot-Web-Messaging-Demo-Thumbnail-Max-Quality.jpg\" height=\"528\" width=\"824\" alt=\"Agent copilot   web messaging demo thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u3010\u30c7\u30e2\u52d5\u753b\u3011 \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30fb\u30b3\u30d1\u30a4\u30ed\u30c3\u30c8 \u3068 Web \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"63\" data-tags=\"blog,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/how-to-utilize-ai-for-call-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e-AI\uff08\u4eba\u5de5\u77e5\u80fd\uff09\u6d3b\u7528\u65b9\u6cd5.png\" height=\"240\" width=\"440\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e ai\uff08\u4eba\u5de5\u77e5\u80fd\uff09\u6d3b\u7528\u65b9\u6cd5\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u3010\u5c0e\u5165\u4e8b\u4f8b\u3064\u304d\u3011 \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e AI\uff08\u4eba\u5de5\u77e5\u80fd\uff09\u6d3b\u7528\u65b9\u6cd5<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"64\" data-tags=\"resources,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,product overview,video,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"product overview|video\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/presentation-genesys-ai-employee-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/happy-ai.jpg\" height=\"180\" width=\"320\" alt=\"Happy ai\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u3010\u8b1b\u6f14\u52d5\u753b\u3011\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u30cf\u30c3\u30d4\u30fc\u306b\u3059\u308b\u305f\u3081\u306eAI\u6d3b\u7528<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"65\" data-tags=\"resources,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,product overview,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/next-contact-center-summit-genesys-presentation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Next-CC-Summit.png\" height=\"300\" width=\"540\" alt=\"Next cc summit\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u3010\u8b1b\u6f14\u8cc7\u6599\u3011\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u30cf\u30c3\u30d4\u30fc\u306b\u3059\u308b\u305f\u3081\u306eAI\u6d3b\u7528<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"66\" data-tags=\"blog,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,ai and automation,\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8,%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%8d%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/unlocking-the-secrets-of-personalized-customer-journeys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_425024272-1260x709.jpeg\" height=\"709\" width=\"1260\" alt=\"Personalized customer journeys, experience orchestration\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3092\u6210\u529f\u3055\u305b\u308b\u79d8\u8a23\u202f<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"67\" data-tags=\"blog,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,ai and automation,integrations,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|integrations|\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/building-customer-loyalty-with-cx-cloud-from-genesys-and-salesforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_723056420-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"Cx cloud from genesys and salesforce, crm, contact center, customer experience, ai\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30fc\u69cb\u7bc9 CX Cloud from Genesys & Salesforce<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"68\" data-tags=\"blog,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/cx-roadmap-for-future\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/pixta_74833865_L-2-1260x709.jpg\" height=\"709\" width=\"1260\" alt=\"Pixta 74833865 l\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">2030\u5e74\u306b\u5411\u3051\u305fCX\u6226\u7565\u30ed\u30fc\u30c9\u30de\u30c3\u30d7 | Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container 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\u30aa\u30fc\u30d7\u30cb\u30f3\u30b0\u30bb\u30c3\u30b7\u30e7\u30f3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI \u306e\u9032\u5316\u3068\u3001CX \u6226\u7565\u306e\u672a\u6765 | Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"70\" data-tags=\"resources,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,ebook,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/the-genesys-cloud-ai-progressive-adoption-model\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud AI \u306e\u5148\u9032\u7684\u306a\u5c0e\u5165\u30e2\u30c7\u30eb<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"71\" data-tags=\"resources,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,product overview,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/genesys-cloud-ai-creating-personalized-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/P22_240830_\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u751f\u307f\u51fa\u3059Genesys-Cloud\u306eAI\u6a5f\u80fd_\u914d\u5e03\u7248-1260x709.jpg\" height=\"709\" width=\"1260\" alt=\"\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u751f\u307f\u51fa\u3059genesys cloud\u306eai\u6a5f\u80fd \u914d\u5e03\u7248\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u3010\u8b1b\u6f14\u8cc7\u6599\u3011\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u751f\u307f\u51fa\u3059Genesys Cloud\u306eAI\u6a5f\u80fd<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"72\" data-tags=\"blog,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,ai and automation,\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8,%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%8d%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/using-ai-in-customer-service-to-cultivate-trust-not-fear\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_820232504-1260x706.jpeg\" height=\"706\" width=\"1260\" alt=\"Ai in customer service, generative ai, customer experience, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306bAI\u3092\u6d3b\u7528\u3001\u4e0d\u5b89\u3092\u4fe1\u983c\u306b\u5909\u3048\u308b | Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary 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src=\"https:\/\/www.genesys.com\/media\/AdobeStock_364855616-scaled-e1717602400701-1260x704.jpeg\" height=\"704\" width=\"1260\" alt=\"Conversational ai, roi, cx, contact center\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">ROI\u306e\u5411\u4e0a\uff1a\u5bfe\u8a71\u578b AI \u306b\u3088\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5909\u9769 | Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"74\" data-tags=\"blog,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,analytics and reporting,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"analytics and reporting\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/mastering-data-analytics-for-customer-experience-excellence\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_528627298-1260x709.jpeg\" height=\"709\" width=\"1260\" alt=\"Dominando el an\u00e1lisis de datos para la excelencia en la experiencia del cliente.\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30c7\u30fc\u30bf\u5206\u6790\u304b\u3089\u59cb\u3081\u308b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5411\u4e0a<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"75\" data-tags=\"resources,demo,ai and automation,analytics and reporting,inbound,unified communications,voice,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"demo\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|analytics and reporting|inbound|unified communications|voice|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/genesys-cloud-cx-demo-voc-analyze\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/JP-Demo-VoC-Analysis-Thumbnail.png\" height=\"349\" width=\"600\" alt=\"Jp demo   voc analysis thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u3010\u30c7\u30e2\u52d5\u753b\u3011VOC\u5206\u6790<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"76\" data-tags=\"resources,demo,ai and automation,analytics and reporting,inbound,integrations,unified communications,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"demo\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|analytics and reporting|inbound|integrations|unified 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reporting,inbound,unified communications,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"demo\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|analytics and reporting|inbound|unified communications|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/genesys-cloud-cx-demo-script-making\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/JP-Demo-Script-Making-Thumbnail.png\" height=\"368\" width=\"600\" alt=\"Jp demo   script making thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u3010\u30c7\u30e2\u52d5\u753b\u3011\u30b9\u30af\u30ea\u30d7\u30c8\u6a5f\u80fd\uff08\u5236\u4f5c\u7de8\uff09<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary 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resource-title\">\u3010\u30c7\u30e2\u52d5\u753b\u3011\u30ca\u30ec\u30c3\u30b8\u30ef\u30fc\u30af\u30d9\u30f3\u30c1<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"79\" data-tags=\"resources,demo,ai and automation,analytics and reporting,inbound,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"demo\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|analytics and reporting|inbound|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/genesys-cloud-cx-demo-gamification\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/JP-Demo-Gamification-Thumbnail.png\" height=\"338\" width=\"600\" alt=\"Jp demo   gamification thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u3010\u30c7\u30e2\u52d5\u753b\u3011\u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"80\" data-tags=\"resources,demo,ai and automation,inbound,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"demo\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|inbound\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/genesys-cloud-cx-demo-callback-reservation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/JP-Demo-Callback-Reservation-Thumbnail.png\" height=\"350\" width=\"600\" alt=\"Jp demo   callback reservation thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u3010\u30c7\u30e2\u52d5\u753b\u3011\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u304b\u3089\u306e\u30b3\u30fc\u30eb\u30d0\u30c3\u30af\u4e88\u7d04<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"81\" data-tags=\"resources,demo,ai and automation,analytics and reporting,inbound,unified communications,voice,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"demo\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|analytics and reporting|inbound|unified communications|voice|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/genesys-cloud-cx-demo-basic-operations-supervisor\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/JP-Demo-Basic-Operations-General-Supervisor-Thumbnail.png\" height=\"338\" width=\"600\" alt=\"Jp demo   basic operations general supervisor thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u3010\u30c7\u30e2\u52d5\u753b\u3011Genesys Cloud \u57fa\u672c\u64cd\u4f5c\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u7de8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small 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flex-nowrap\"><h3 class=\"h6 resource-title\">\u3010\u30c7\u30e2\u52d5\u753b\u3011Genesys Cloud \u57fa\u672c\u64cd\u4f5c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u7de8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"83\" data-tags=\"resources,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,ebook,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/genesys-prescriptive-migration-the-art-of-simplified-migration-with-proven-roi\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys\u304c\u63a8\u5968\u3059\u308b\u30af\u30e9\u30a6\u30c9\u79fb\u884c\u624b\u6cd5.png\" height=\"240\" width=\"440\" alt=\"Genesys\u304c\u63a8\u5968\u3059\u308b\u30af\u30e9\u30a6\u30c9\u79fb\u884c\u624b\u6cd5\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys \u304c\u63d0\u6848\u3059\u308b\u30af\u30e9\u30a6\u30c9\u79fb\u884c\uff1a\u691c\u8a3c\u6e08\u307f\u306e ROI \u3067\u30b7\u30f3\u30d7\u30eb\u306a\u79fb\u884c\u3092\u5b9f\u73fe<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"84\" data-tags=\"resources,grow your business,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,video,\u91d1\u878d,financial,cloud migration,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business|\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"video\" data-tax_sector=\"\u91d1\u878d\" data-tax_capability_sitewide=\"cloud migration|\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/customer-interview-video-sbi\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Bizplay-interview-video-2.png\" height=\"240\" width=\"440\" alt=\"Sbi\u8a3c\u5238\u69d8\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u52d5\u753b\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u3010\u9867\u5ba2\u4e8b\u4f8b\u30d3\u30c7\u30aa\u3011\u682a\u5f0f\u4f1a\u793eSBI\u8a3c\u5238\u69d8 ~ \u9867\u5ba2\u63a5\u70b9\u306e\u8ab2\u984c\u306f\u30c7\u30b8\u30bf\u30eb\u5316\u3067\u5373\u767a\u898b\u3001\u5373\u89e3\u6c7a\u306e\u6642\u4ee3\uff01\u653b\u3081\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u306a\u308b\u65b9\u6cd5<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"85\" data-tags=\"resources,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u30ec\u30dd\u30fc\u30c8,report,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"\u30ec\u30dd\u30fc\u30c8\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/humans-and-ai-in-unison-driving-the-new-era-of-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Human-AI-Report.png\" height=\"240\" width=\"440\" alt=\"\u30ec\u30dd\u30fc\u30c8\u4eba\u9593\u3068 ai \u306e\u5171\u5b58\uff1acx \u65b0\u6642\u4ee3\u306e\u63a8\u9032\u529b | genesys\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u300c\u4eba\u9593\u3068 AI \u306e\u5171\u5b58\uff1aCX \u65b0\u6642\u4ee3\u306e\u63a8\u9032\u529b<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"86\" data-tags=\"blog,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,integrations,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"integrations|\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/combine-social-media-and-cx-to-listen-and-respond-to-customers\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_317549951-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Social media, customer experience, cx\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3068CX\u3092\u7d44\u307f\u5408\u308f\u305b\u3001\u9867\u5ba2\u306e\u58f0\u306b\u8033\u3092\u50be\u3051\u308b<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"87\" data-tags=\"blog,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/genesyscloudjapan-community-launch\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-logo-circle-company.png\" height=\"160\" width=\"160\" alt=\"Genesys logo circle company\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud Japan \u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u30b5\u30a4\u30c8\u304c\u30aa\u30fc\u30d7\u30f3<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"88\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,video,healthcare,industrial,public,technology,\u5c0f\u58f2,retail,\u91d1\u878d,financial,ai and automation,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"video\" data-tax_sector=\"healthcare|industrial|public|technology|\u5c0f\u58f2|\u91d1\u878d\" data-tax_capability_sitewide=\"ai and automation|\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/interview-video-johnagoodman-paulitoricci\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2024\u5e74-CX\u306e\u73fe\u5728\u5730-\u30fc-\u30b8\u30a7\u30cd\u30b7\u30b9\uff58\u30b8\u30e7\u30f3\u30fb\u30b0\u30c3\u30c9\u30de\u30f3\u6c0f\u5bfe\u8ac7.png\" height=\"240\" width=\"440\" alt=\"2024\u5e74 cx\u306e\u73fe\u5728\u5730 \u30fc \u30b8\u30a7\u30cd\u30b7\u30b9\uff58\u30b8\u30e7\u30f3\u30fb\u30b0\u30c3\u30c9\u30de\u30f3\u6c0f\u5bfe\u8ac7\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u3010\u52d5\u753b\u30112024\u5e74 CX\u306e\u73fe\u5728\u5730 \u30fc \u30b8\u30a7\u30cd\u30b7\u30b9\uff58\u30b8\u30e7\u30f3\u30fb\u30b0\u30c3\u30c9\u30de\u30f3\u6c0f\u5bfe\u8ac7<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"89\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,video,\u5c0f\u58f2,retail,ai and automation,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"video\" data-tax_sector=\"\u5c0f\u58f2\" data-tax_capability_sitewide=\"ai and automation|\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/eczine-day-2024-spring-ondemand\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_650207444-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Ai image japan jp\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u3010\u30aa\u30f3\u30c7\u30de\u30f3\u30c9\u914d\u4fe1\u3011ECzine Day 2024: \u5fc3\u3092\u63b4\u3080\u4f53\u9a13\u3067\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u5411\u4e0a\u3001AI\u6d3b\u7528\u306eCX\u6226\u7565\uff01<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"90\" data-tags=\"blog,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,\u91d1\u878d,financial,ai and automation,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"blog\" data-tax_sector=\"\u91d1\u878d\" data-tax_capability_sitewide=\"ai and automation|\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/case-study-chatbot-insurance\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_474976138-1-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Smiling asian girl using laptop computer, working at home, studying in online school, remote university classes, typing on keyboard jp japan\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u4e8b\u4f8b | \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u5c0e\u51651\u30f6\u6708\u3067\u60f3\u5b9a\u306e2\u500d\u4ee5\u4e0a\u306e\u52b9\u679c\u3092\u5b9f\u611f <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"91\" data-tags=\"blog,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u91d1\u878d,financial,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"blog\" data-tax_sector=\"\u91d1\u878d\" data-tax_capability_sitewide=\"\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/cx-report-of-new-era\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_478093933-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Customer journey map on the small blackboard jp japan\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30a2\u30d5\u30bf\u30fc\u30b3\u30ed\u30ca\u306eCX \u30c7\u30b8\u30bf\u30eb\u6642\u4ee3\u306b\u304a\u3051\u308b\u4f01\u696d\u6226\u7565 | Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn 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src=\"https:\/\/www.genesys.com\/media\/\u91d1\u878d-5-\u793e\u306e-\u30ab\u30b9\u30bf\u30de\u30fc-\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9-\u6210\u529f\u4e8b\u4f8b.png\" height=\"240\" width=\"440\" alt=\"\u91d1\u878d 5 \u793e\u306e \u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u6210\u529f\u4e8b\u4f8b\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u9280\u884c\u696d\u754c\u306b\u304a\u3051\u308b\u512a\u308c\u305f CX \u306e 5 \u3064\u306e\u4e8b\u4f8b<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"93\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,ebook,\u5c0f\u58f2,retail,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"ebook\" data-tax_sector=\"\u5c0f\u58f2\" data-tax_capability_sitewide=\"\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/five-ways-retailers-can-increase-loyalty-and-efficiency\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/5-\u793e\u306e\u4e8b\u4f8b\u306b\u5b66\u3076-\u5c0f\u58f2\u696d\u306e\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30fc\u3068\u52b9\u7387\u6027\u5411\u4e0a.png\" height=\"240\" width=\"440\" alt=\"5 \u793e\u306e\u4e8b\u4f8b\u306b\u5b66\u3076 \u5c0f\u58f2\u696d\u306e\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30fc\u3068\u52b9\u7387\u6027\u5411\u4e0a\"><\/div><div 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decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u30c8\u30c3\u30d7\u30d6\u30e9\u30f3\u30c9-5-\u793e-\u306b\u5b66\u3076-AI-\u6d3b\u7528\u4e8b\u4f8b.png\" height=\"240\" width=\"440\" alt=\"\u30c8\u30c3\u30d7\u30d6\u30e9\u30f3\u30c9 5 \u793e \u306b\u5b66\u3076 ai \u6d3b\u7528\u4e8b\u4f8b\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30c8\u30c3\u30d7\u30d6\u30e9\u30f3\u30c9 5 \u793e \u306b\u5b66\u3076 AI \u6d3b\u7528\u4e8b\u4f8b<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"96\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer 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data-tax_capability_sitewide=\"ai and automation|\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/redefining-insurance-experiences\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u4fdd\u967a\u30b5\u30fc\u30d3\u30b9\u306e-\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u6539\u9769.png\" height=\"240\" width=\"440\" alt=\"\u4fdd\u967a\u30b5\u30fc\u30d3\u30b9\u306e \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u6539\u9769\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u4fdd\u967a\u696d\u306b\u304a\u3051\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u518d\u5b9a\u7fa9 \uff5e \u9867\u5ba2\u4f53\u9a13\u3068\u5f93\u696d\u54e1\u4f53\u9a13\u3092\u5909\u9769 \uff5e<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div 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w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/cx-is-still-at-the-tip-of-the-conversational-ai-iceberg\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_562287941-1260x840.jpeg\" height=\"840\" width=\"1260\" alt=\"Iceberg in polar regions which shows a big hidden potential bene\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">CX\u306b\u304a\u3051\u308b\u5bfe\u8a71\u578bAI\u3068\u751f\u6210AI ~\u5bfe\u8a71\u578bAI\u306e\u6d3b\u7528\u4fa1\u5024 | Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"99\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/five-trendsetters-in-cx-innovation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u6700\u5148\u7aef\u4f01\u696d-5-\u793e\u304b\u3089\u5b66\u3076-CX-\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3-1-1.png\" height=\"240\" width=\"480\" alt=\"\u6700\u5148\u7aef\u4f01\u696d 5 \u793e\u304b\u3089\u5b66\u3076 cx \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u6700\u5148\u7aef\u4f01\u696d 5 \u793e\u304b\u3089\u5b66\u3076 CX \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"100\" data-tags=\"blog,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,integrations,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"integrations\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/now-available-cx-cloud-from-genesys-and-salesforce\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u63d0\u4f9b\u958b\u59cb\uff1aGenesys \u3068 Salesforce \u306e CX Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"101\" data-tags=\"resources,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,product overview,healthcare,industrial,public,technology,\u5c0f\u58f2,retail,\u91d1\u878d,financial,unified communications,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"product overview\" data-tax_sector=\"healthcare|industrial|public|technology|\u5c0f\u58f2|\u91d1\u878d\" data-tax_capability_sitewide=\"unified communications|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/product-overview-cx-cloud-from-genesys-and-salesforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_502954240-scaled-e1702318984381-1260x740.jpeg\" height=\"740\" width=\"1260\" alt=\"Integration data system technology concept. hand pressing virtual button.\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys \u3068 Salesforce \u306e CX Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"102\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,ebook,healthcare,industrial,public,technology,\u5c0f\u58f2,retail,\u91d1\u878d,financial,\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8,%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%8d%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"ebook\" data-tax_sector=\"healthcare|industrial|public|technology|\u5c0f\u58f2|\u91d1\u878d\" data-tax_capability_sitewide=\"\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/five-steps-to-get-started-with-journey-orchestration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u306e\u5148\u306b\u3042\u308b\u30b8\u30e3\u30fc\u30cb\u30fc-\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u306f.png\" height=\"240\" width=\"440\" alt=\"\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u306e\u5148\u306b\u3042\u308b\u30b8\u30e3\u30fc\u30cb\u30fc \u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u306f\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30b8\u30e3\u30fc\u30cb\u30fc\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u958b\u59cb\u3059\u308b 5 \u3064\u306e\u30b9\u30c6\u30c3\u30d7<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"103\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,ebook,success story,healthcare,industrial,public,technology,\u5c0f\u58f2,retail,\u91d1\u878d,financial,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"ebook|success story\" data-tax_sector=\"healthcare|industrial|public|technology|\u5c0f\u58f2|\u91d1\u878d\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/get-started-generative-ai-101\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3051\u308b\u751f\u6210-AI-\u5165\u9580.png\" height=\"480\" width=\"880\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3051\u308b\u751f\u6210 ai \u5165\u9580\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u307e\u305a\u306f\u3058\u3081\u306b\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3051\u308b\u751f\u6210 AI \u5165\u9580<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"104\" data-tags=\"blog,grow your business,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,healthcare,industrial,public,technology,\u5c0f\u58f2,retail,\u91d1\u878d,financial,analytics and reporting,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"grow your business|\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"blog\" data-tax_sector=\"healthcare|industrial|public|technology|\u5c0f\u58f2|\u91d1\u878d\" data-tax_capability_sitewide=\"analytics and reporting|\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/important-kpi-for-call-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/0429c14b-kpis-1-566x401.jpg\" height=\"401\" width=\"566\" alt=\"0429c14b kpis 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u6b20\u304b\u305b\u306a\u3044KPI\u7ba1\u7406\u306e\u30b3\u30c4\u3092\u89e3\u8aac | Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"105\" data-tags=\"blog,grow your business,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,healthcare,industrial,public,technology,\u5c0f\u58f2,retail,\u91d1\u878d,financial,cloud migration,integrations,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"grow your business|\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"blog\" data-tax_sector=\"healthcare|industrial|public|technology|\u5c0f\u58f2|\u91d1\u878d\" data-tax_capability_sitewide=\"cloud migration|integrations|\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/benefit-challenge-strategy-of-omnichannel\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Multicanal-ou-omnichannel_-Entenda-as-diferenc\u0327as_-566x375.jpg\" height=\"375\" width=\"566\" alt=\"Multicanal ou omnichannel  entenda as diferenc\u0327as \"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u306f ? \u6ce8\u529b\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3084\u751f\u3058\u308b\u8ab2\u984c\u3001\u6226\u7565\u306b\u3064\u3044\u3066\u89e3\u8aac<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"106\" data-tags=\"blog,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,healthcare,industrial,public,technology,\u5c0f\u58f2,retail,\u91d1\u878d,financial,wem,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"blog\" data-tax_sector=\"healthcare|industrial|public|technology|\u5c0f\u58f2|\u91d1\u878d\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-call-loss-rate\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u547c\u91cf\u3001\u547c\u640d\u91cf\uff11.png\" height=\"360\" width=\"640\" alt=\"Image man calling\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u547c\u91cf\u3001\u547c\u640d\u7387\u3068\u306f\uff1f\u8a08\u7b97\u65b9\u6cd5\u3001\u76ee\u5b89\u306a\u3069\u3092\u7d39\u4ecb | Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"107\" data-tags=\"blog,grow your business,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,healthcare,industrial,public,technology,\u5c0f\u58f2,retail,\u91d1\u878d,financial,analytics and reporting,inbound,outbound,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"grow your business|\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"blog\" data-tax_sector=\"healthcare|industrial|public|technology|\u5c0f\u58f2|\u91d1\u878d\" data-tax_capability_sitewide=\"analytics and reporting|inbound|outbound|\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/how-to-successfully-implement-crm-for-callcenter\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306bCRM\u3092\u5c0e\u5165\u3059\u308b\u3068\u304d\u306b\u5fc5\u8981\u306a\u57fa\u790e\u77e5\u8b582.png\" height=\"750\" width=\"1200\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306bcrm\u3092\u5c0e\u5165\u3059\u308b\u3068\u304d\u306b\u5fc5\u8981\u306a\u57fa\u790e\u77e5\u8b582\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b CRM \u3092\u5c0e\u5165\u3059\u308b\u969b\u306e\u57fa\u790e\u77e5\u8b58 | Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"108\" data-tags=\"blog,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,healthcare,industrial,public,technology,\u5c0f\u58f2,retail,\u91d1\u878d,financial,cloud migration,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"blog\" data-tax_sector=\"healthcare|industrial|public|technology|\u5c0f\u58f2|\u91d1\u878d\" data-tax_capability_sitewide=\"cloud migration|\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/how-to-select-ivr\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/61d2d514-ivr-dragdrop-bkgd2-566x177.png\" height=\"177\" width=\"566\" alt=\"Ivr dragdrop bkgd2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IVR(\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0)\u3068\u306f\uff1f\u4ed5\u7d44\u307f\u3084\u6a5f\u80fd\u304b\u3089\u9078\u3073\u65b9\u3092\u89e3\u8aac | Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"109\" data-tags=\"resources,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,ebook,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/increase-revenue-with-predictive-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u6210\u529f\u4e8b\u4f8b\uff1a\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3067\u53ce\u76ca\u30a2\u30c3\u30d7\u3092\u5b9f\u73fe.png\" height=\"240\" width=\"440\" alt=\"\u6210\u529f\u4e8b\u4f8b\uff1a\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3067\u53ce\u76ca\u30a2\u30c3\u30d7\u3092\u5b9f\u73fe\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u6210\u529f\u4e8b\u4f8b\uff1a\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3067\u53ce\u76ca\u30a2\u30c3\u30d7\u3092\u5b9f\u73fe<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"110\" data-tags=\"resources,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,ebook,healthcare,industrial,public,technology,\u5c0f\u58f2,retail,\u91d1\u878d,financial,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"ebook\" data-tax_sector=\"healthcare|industrial|public|technology|\u5c0f\u58f2|\u91d1\u878d\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/measure-what-matters_employee-satisfaction\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-Page-CIN-MW540x300-px-3.png\" height=\"300\" width=\"540\" alt=\"Employee satisfaction ebook\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u5f93\u696d\u54e1\u306e\u6e80\u8db3\u5ea6\u3001\u6b63\u3057\u3044 \u6307\u6a19\u306e\u9078\u3073\u65b9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"111\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,ebook,healthcare,industrial,public,technology,\u5c0f\u58f2,retail,\u91d1\u878d,financial,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"ebook\" data-tax_sector=\"healthcare|industrial|public|technology|\u5c0f\u58f2|\u91d1\u878d\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/measure-what-matters_contact-center-efficiency\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-Page-CIN-MW540x300-px-2.png\" height=\"300\" width=\"540\" alt=\"Contact center efficiency ebook\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e \u52b9\u7387\u6027\u3001\u6b63\u3057\u3044 \u6307\u6a19\u306e\u9078\u3073\u65b9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"112\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/measure-what-matters_customer-loyalty\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-Page-CIN-MW540x300-px-4.png\" height=\"300\" width=\"540\" alt=\"Customer loyalty ebook\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30fc\u3001\u6b63\u3057\u3044 \u6307\u6a19\u306e\u9078\u3073\u65b9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"113\" data-tags=\"blog,grow your business,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,healthcare,industrial,public,technology,\u5c0f\u58f2,retail,\u91d1\u878d,financial,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"grow your business|\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"blog\" data-tax_sector=\"healthcare|industrial|public|technology|\u5c0f\u58f2|\u91d1\u878d\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/utilize-ai-for-future-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_136095668-1260x851.jpeg\" height=\"851\" width=\"1260\" alt=\"Ai it iot medicine integration automation computer health care w\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">CX \u306e\u672a\u6765\u306b\u6d3b\u7528\u3059\u3079\u304d\u3001\u3053\u308c\u304b\u3089\u306e AI | Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"114\" data-tags=\"resources\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/seminar-data-analytics-pointillist-ctc\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/image1012.png\" height=\"564\" width=\"1015\" alt=\"Image1012\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u300c\u9867\u5ba2\u76ee\u7dda\uff0b\u30c7\u30fc\u30bf\u30c9\u30ea\u30d6\u30f3\u3067\u5b9f\u73fe\uff01\u9867\u5ba2\u9054\u6210\u611f\u3068\u58f2\u4e0a\u5411\u4e0a\uff5e \u30c7\u30fc\u30bf\u6d3b\u7528\u3068AI\u3067\u55b6\u696d\uff06\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u9023\u643a\u3092\u6d3b\u6027\u5316\uff5e\u300d\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\uff06\u52d5\u753b\u8996\u8074<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"115\" data-tags=\"blog,grow your business,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,healthcare,industrial,public,technology,\u5c0f\u58f2,retail,\u91d1\u878d,financial,cloud migration,array\" data-post-type=\"blog\" data-tax_contenttheme=\"grow your business|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"blog\" data-tax_sector=\"healthcare|industrial|public|technology|\u5c0f\u58f2|\u91d1\u878d\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-cti\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/iStock-1132710571-566x377.jpg\" height=\"377\" width=\"566\" alt=\"A woman whose manager is instructing the support content woman customer support\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">CTI \u3068\u306f ? \u30b7\u30b9\u30c6\u30e0\u306e\u6a5f\u80fd\u30fb\u4ed5\u7d44\u307f\u3092\u89e3\u8aac | Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"116\" data-tags=\"blog,grow your business,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,healthcare,industrial,public,technology,\u5c0f\u58f2,retail,\u91d1\u878d,financial,ai and automation,cloud migration,array\" data-post-type=\"blog\" data-tax_contenttheme=\"grow your business|\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"blog\" data-tax_sector=\"healthcare|industrial|public|technology|\u5c0f\u58f2|\u91d1\u878d\" data-tax_capability_sitewide=\"ai and automation|cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/genesyscloud_aws_osaka_region_launch\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Image-4-1.png\" height=\"435\" width=\"543\" alt=\"Aws\u6771\u4eac\u304a\u3088\u3073\u5927\u962a\u30ea\u30fc\u30b8\u30e7\u30f3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u56fd\u5185 2 \u3064\u76ee\u3068\u306a\u308b\u30d5\u30eb\u30b5\u30fc\u30d3\u30b9\u306e Genesys Cloud CX\u00ae\u3092 AWS \u2f24\u962a\u30ea\u30fc\u30b8\u30e7\u30f3\u306b\u958b\u8a2d<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"117\" data-tags=\"blog,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,healthcare,industrial,public,technology,\u5c0f\u58f2,retail,\u91d1\u878d,financial,ai and automation,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"blog\" data-tax_sector=\"healthcare|industrial|public|technology|\u5c0f\u58f2|\u91d1\u878d\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/artificial_intelligence_for_cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GettyImages-724226329-1-1260x840.jpg\" height=\"840\" width=\"1260\" alt=\"Businesswoman using smart phone in airport\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 (CX) \u306b\u304a\u3051\u308b AI \u6d3b\u7528\u306e\u3053\u308c\u304b\u3089 <\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"118\" data-tags=\"resources,grow your business,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,video,healthcare,industrial,public,technology,\u5c0f\u58f2,retail,\u91d1\u878d,financial,ai and automation,analytics and reporting,cloud migration,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business|\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"video\" data-tax_sector=\"healthcare|industrial|public|technology|\u5c0f\u58f2|\u91d1\u878d\" data-tax_capability_sitewide=\"ai and automation|analytics and reporting|cloud migration|\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/g-summit-japan-2023-session-videos\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/G-summit-video-LP.png\" height=\"520\" width=\"600\" alt=\"G summit japan 2023 video\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">G-Summit Japan 2023 \u30bb\u30c3\u30b7\u30e7\u30f3\u52d5\u753b\u30aa\u30f3\u30c7\u30de\u30f3\u30c9\u914d\u4fe1<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"119\" data-tags=\"blog,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,ai and automation,wem,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|wem|\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/ai-cx-personalization\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CCMA_AI.png\" height=\"240\" width=\"440\" alt=\"Ccma ai\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\"> AI \u3067\u5b9f\u73fe\u3059\u308b CX \u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3 | Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"120\" data-tags=\"blog,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,ai and automation,analytics and reporting,cloud migration,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|analytics and reporting|cloud migration|\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/g-summit-japan-2023-openingsession\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/G-summit_japan_2023-hero-image.png\" height=\"520\" width=\"600\" alt=\"G summit japan 2023 hero image\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u3010\u30a4\u30d9\u30f3\u30c8\u30ec\u30dd\u30fc\u30c8\u3011\u65b0\u767a\u60f3\u306e CX \u6226\u7565\u3068 AI \u6d3b\u7528 | Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"121\" data-tags=\"resources,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,checklist,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"checklist\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/supercharge-your-cx-workforce-with-ai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/supercharge-cx-teams-with-ai_thumbnail.png\" height=\"480\" width=\"880\" alt=\"Supercharge cx teams with ai thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI\u3067CX\u4eba\u6750\u3092\u98db\u8e8d\u7684\u306b\u5f37\u5316<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"122\" data-tags=\"resources,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u30ec\u30dd\u30fc\u30c8,report,ai and automation,wem,\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8,%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%8d%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"\u30ec\u30dd\u30fc\u30c8\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|wem|\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/the-forrester-wave-contact-center-as-a-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-LP-Thumbnail-image-824x528-1.png\" height=\"697\" width=\"1230\" alt=\"Resource lp   thumbnail image 824&#215;528\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">The Forrester Wave Contact Center As A Service<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"123\" data-tags=\"resources,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,ebook,success story,white paper,cloud migration,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"ebook|success story|white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/six-stories-of-successful-cloud-migrations\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Best-practices-Migrating-from-on-prem-to-cloudg-Thumbnail.png\" height=\"528\" width=\"824\" alt=\"Best practices migrating from on prem to cloudg thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">6 \u793e\u306e\u4e8b\u4f8b\u304b\u3089\u5b66\u3076\u30af\u30e9\u30a6\u30c9\u79fb\u884c\u3001 \u6210\u529f\u306e\u30dd\u30a4\u30f3\u30c8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"124\" data-tags=\"resources,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,ebook,technology,integrations,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"ebook\" data-tax_sector=\"technology\" data-tax_capability_sitewide=\"integrations|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/call-center-technology-migration-playbook\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/call-center-technology-migration-playbook-ja-jp-thumb.png\" height=\"528\" width=\"824\" alt=\"Call center technology migration playbook ja jp thumb\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u30af\u30e9\u30a6\u30c9\u79fb\u884c\u30b7\u30ca\u30ea\u30aa<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"125\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/cx-and-the-future-of-work\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cx-and-the-future-of-work-1-566x363.png\" height=\"363\" width=\"566\" alt=\"Mit technology review insights: customer experience and the future of work   report thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">MIT \u30ec\u30dd\u30fc\u30c8\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u5c06\u6765\u306e\u696d\u52d9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"126\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,ebook,ai and automation,analytics and reporting,integrations,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|analytics and reporting|integrations|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/digital-cx-4-success-stories\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3000\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9.png\" height=\"240\" width=\"440\" alt=\"\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3000\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30c7\u30b8\u30bf\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u306e \u6210\u529f\u4e8b\u4f8b<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"127\" data-tags=\"resources,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,checklist,cloud migration,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"checklist\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/plan-your-cloud-migration-roadmap\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8-\u30af\u30e9\u30a6\u30c9\u3078\u306e\u79fb\u884c\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u4f5c\u6210.png\" height=\"240\" width=\"440\" alt=\"\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8 \u30af\u30e9\u30a6\u30c9\u3078\u306e\u79fb\u884c\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u4f5c\u6210\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30af\u30e9\u30a6\u30c9\u79fb\u884c\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u306e\u8a08\u753b<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"128\" data-tags=\"resources,ebook,ai and automation,security and availability,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|security and availability\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/four-megatrends-that-could-threaten-your-contact-center-security\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u8105\u5a01\u3068\u306a\u308a\u5f97\u308b4\u3064\u306e\u30e1\u30ac\u30c8\u30ec\u30f3\u30c9.png\" height=\"240\" width=\"440\" alt=\"\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u8105\u5a01\u3068\u306a\u308a\u5f97\u308b4\u3064\u306e\u30e1\u30ac\u30c8\u30ec\u30f3\u30c9\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3092\u8105\u304b\u3059\u53ef\u80fd\u6027\u306e\u3042\u308b 4 \u3064\u306e\u30e1\u30ac\u30c8\u30ec\u30f3\u30c9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"129\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,product overview,ai and automation,analytics and reporting,integrations,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|analytics and reporting|integrations|\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/deepdata-dl\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Customer-Journey-Orchestration-Personalization-Touchpoints-566x566.png\" height=\"566\" width=\"566\" alt=\"Customer journey orchestration personalization touchpoints\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3092\u8a3a\u65ad\u3059\u308b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c7\u30b6\u30a4\u30f3\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u6848\u5185\u300d\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"130\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u5b9f\u8df5\u30ac\u30a4\u30c9,practical guide,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"\u5b9f\u8df5\u30ac\u30a4\u30c9\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/building-a-better-business-case-for-cx-transformation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u5b9f\u8df5\u30ac\u30a4\u30c9\u3000\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5909\u9769\u306e\u305f\u3081\u306e\u6b63\u3057\u3044\u30d3\u30b8\u30cd\u30b9\u30b1\u30fc\u30b9\u69cb\u7bc9.png\" height=\"240\" width=\"440\" alt=\"\u5b9f\u8df5\u30ac\u30a4\u30c9\u3000\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5909\u9769\u306e\u305f\u3081\u306e\u6b63\u3057\u3044\u30d3\u30b8\u30cd\u30b9\u30b1\u30fc\u30b9\u69cb\u7bc9\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5909\u9769\u306b\u9069\u3057\u305f\u30d3\u30b8\u30cd\u30b9\u30b1\u30fc\u30b9\u3092\u69cb\u7bc9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary 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alt=\"\u6700\u65b0\u578b\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u5b9f\u8df5\u30ac\u30a4\u30c9\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u6700\u65b0\u578b\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u5b9f\u8df5\u30ac\u30a4\u30c9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"132\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/it-review-genesys-cloud-cx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u300cGENESYS-Cloud-CX\u300d\u3092\u53e3\u30b3\u30df\u304b\u3089\u5206\u6790\uff01\u77e5\u3063\u3066\u304a\u304d\u305f\u3044\u5c0e\u5165\u5f8c\u306e\u6210\u679c\u3068\u30e6\u30fc\u30b6\u30fc\u306e\u672c\u97f3\u3068\u306f-1.png\" height=\"240\" width=\"440\" alt=\"\u300cgenesys cloud\u300d\u3092\u53e3\u30b3\u30df\u304b\u3089\u5206\u6790\uff01\u77e5\u3063\u3066\u304a\u304d\u305f\u3044\u5c0e\u5165\u5f8c\u306e\u6210\u679c\u3068\u30e6\u30fc\u30b6\u30fc\u306e\u672c\u97f3\u3068\u306f\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u300cGenesys Cloud\u300d\u3092\u53e3\u30b3\u30df\u304b\u3089\u5206\u6790\uff01\u77e5\u3063\u3066\u304a\u304d\u305f\u3044\u5c0e\u5165\u5f8c\u306e\u6210\u679c\u3068\u30e6\u30fc\u30b6\u30fc\u306e\u672c\u97f3\u3068\u306f\uff1f<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"133\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,product overview,ai and automation,analytics and reporting,integrations,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|analytics and reporting|integrations|\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/ctc-dx-web-marketing\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AI540x300.jpg\" height=\"300\" width=\"540\" alt=\"Ai540x300\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u4f0a\u85e4\u5fe0\u30c6\u30af\u30ce\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30ba\uff1aCTC\u300c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306eDX\u5316_Web\u52d5\u7dda\u6d3b\u7528\u30fb\u30c7\u30fc\u30bf\u6d3b\u7528\u300d\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"134\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30ec\u30dd\u30fc\u30c8,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"\u30ec\u30dd\u30fc\u30c8\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/hbr-white-paper-beyond-nps-cx-measurement-reimagined\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Havard-Business-Review-Report-2022-JA.png\" height=\"240\" width=\"440\" alt=\"\u30cf\u30fc\u30d0\u30fc\u30c9\u30d3\u30b8\u30cd\u30b9\u30ec\u30d3\u30e5\u30fccx\u30ec\u30dd\u30fc\u30c8\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Harvard Business Review CX \u30ec\u30dd\u30fc\u30c8 : \u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2 (NPS) \u306e\u5148\u3078<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"135\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/ctc-ccdx\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ccdx_ctc.jpg\" height=\"382\" width=\"474\" alt=\"Nothing stronger than a society who stands together\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u4f0a\u85e4\u5fe0\u30c6\u30af\u30ce\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30ba\uff1aCTC\u300cCC\u00d7DX\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u300d\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"136\" data-tags=\"resources,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,ebook,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/human-connection-power-possibility-ai-ebook\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Enriching-human-connections-JA.png\" height=\"240\" width=\"440\" alt=\"\u4eba\u306e\u3064\u306a\u304c\u308a\u3092\u8c4a\u304b\u306b\u3057\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u6df1\u3081\u308b\u4eba\u5de5\u77e5\u80fd\uff08ai\uff09\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u4eba\u306e\u3064\u306a\u304c\u308a\u3092\u8c4a\u304b\u306b\u3057\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u6df1\u3081\u308b\u4eba\u5de5\u77e5\u80fd (AI)<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"137\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,ebook,\u91d1\u878d,financial,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"ebook\" data-tax_sector=\"\u91d1\u878d\" data-tax_capability_sitewide=\"\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/state-of-customer-experience-in-financial-services\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/state-of-cx-finance-ja-jp.png\" height=\"240\" width=\"440\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 cx\u30ec\u30dd\u30fc\u30c8\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u91d1\u878d\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6700\u65b0\u72b6\u6cc1<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"138\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,ebook,\u5c0f\u58f2,retail,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"ebook\" data-tax_sector=\"\u5c0f\u58f2\" data-tax_capability_sitewide=\"\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/state-of-customer-experience-in-retail\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/state-of-cx-retail-JA-JP_\u30a2\u30fc\u30c8\u30dc\u30fc\u30c9-1.png\" height=\"240\" width=\"440\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 cx \u5c0f\u58f2\u308a\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u5c0f\u58f2\u696d\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6700\u65b0\u72b6\u6cc1<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"139\" data-tags=\"article,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,web\u8a18\u4e8b,web article,ai and automation,wem,\u30c7\u30b8\u30bf\u30eb,digital\" data-post-type=\"article\" data-tax_contenttheme=\"\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"web\u8a18\u4e8b\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|wem|\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/article\/cloud-technology-to-support-any-new-normal\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cloud-for-new-normal-566x377.jpg\" height=\"377\" width=\"566\" alt=\"Young woman working on laptop in balcony\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30cb\u30e5\u30fc\u30ce\u30fc\u30de\u30eb\u3092\u652f\u63f4\u3059\u308b CX \u30af\u30e9\u30a6\u30c9\u30c6\u30af\u30ce\u30ed\u30b8\u30fc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"140\" data-tags=\"resources,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience\" data-post-type=\"resources\" data-tax_contenttheme=\"\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/values-agent-performance\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured-img-human-values-report.jpg\" height=\"480\" width=\"880\" alt=\"Featured img human values report\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u8abf\u67fb\u30ec\u30dd\u30fc\u30c8\uff1a\u30cf\u30a4\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u751f\u307f\u51fa\u3059\u5f93\u696d\u54e1\u306e\u4fa1\u5024\u89b3\u304c\u512a\u79c0\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u7528\u30b7\u30b9\u30c6\u30e0\u3092\u751f\u3080<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"141\" data-tags=\"resources,\u5b9f\u8df5\u30ac\u30a4\u30c9,practical guide,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u5b9f\u8df5\u30ac\u30a4\u30c9\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/practical-guide-workforce-planning\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Practical-guide-to-modern-workforce-planning-JA.png\" height=\"240\" width=\"480\" alt=\"\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30d7\u30e9\u30f3\u30cb\u30f3\u30b0\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u6700\u65b0\u578b\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30d7\u30e9\u30f3\u30cb\u30f3\u30b0\u5b9f\u8df5\u30ac\u30a4\u30c9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"142\" data-tags=\"article,web\u8a18\u4e8b,web article,\u5c0f\u58f2,retail,wem\" data-post-type=\"article\" data-tax_contenttheme=\"\" data-tax_content_type=\"web\u8a18\u4e8b\" data-tax_sector=\"\u5c0f\u58f2\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/article\/four-tips-retain-contact-center-agents\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-Thumbnail-GettyImages-175138654.jpg\" height=\"293\" width=\"440\" alt=\"Resource thumbnail gettyimages 175138654\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u5c0f\u58f2\u696d\uff1a\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3067\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306e4\u3064\u306e\u30d2\u30f3\u30c8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"143\" data-tags=\"resources,\u30ec\u30dd\u30fc\u30c8,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u30ec\u30dd\u30fc\u30c8\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/analysts-and-users-agree-genesys-cloud-cx-leading-contact-center-platform\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Cloud-is-a-leading-contact-center-platform-threads-thumbnail.png\" height=\"550\" width=\"982\" alt=\"Genesys cloud is a leading contact center platform threads thumbnail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30a2\u30ca\u30ea\u30b9\u30c8\u3068\u30e6\u30fc\u30b6\u30fc\u306e\u5171\u901a\u8a8d\u8b58\uff1aGenesys Cloud \u306f\u6700\u5148\u7aef\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"144\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30ec\u30dd\u30fc\u30c8,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"\u30ec\u30dd\u30fc\u30c8\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/state-of-cx-report\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/20220208-State-of-CX.png\" height=\"240\" width=\"440\" alt=\"Cx\u306e\u73fe\u72b6\u30ec\u30dd\u30fc\u30c8\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u73fe\u72b6\u306b\u95a2\u3059\u308b\u30ec\u30dd\u30fc\u30c8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"145\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,ebook,\u91d1\u878d,financial,ai and automation,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"ebook\" data-tax_sector=\"\u91d1\u878d\" data-tax_capability_sitewide=\"ai and automation|\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/elevate-insurance-digital-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/elevate-insurance-digital-experience-JA.png\" height=\"240\" width=\"440\" alt=\"Elevate insurance digital experience ja\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u4fdd\u967a\u696d\u754c\u306b\u304a\u3051\u308b\u30c7\u30b8\u30bf\u30eb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"146\" data-tags=\"resources,grow your business,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,video,healthcare,industrial,public,technology,\u5c0f\u58f2,retail,\u91d1\u878d,financial,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business|\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"video\" data-tax_sector=\"healthcare|industrial|public|technology|\u5c0f\u58f2|\u91d1\u878d\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/genesys-cx-solution-day-b06-genesys-cloud-cx-update\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u3010\u30b8\u30a7\u30cd\u30b7\u30b9\u3011\u9032\u5316\u3059\u308b\u30af\u30e9\u30a6\u30c9\u578b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\u201dGenesys Cloud&#8221;\u6700\u65b0\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"147\" data-tags=\"resources,grow your business,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,video,healthcare,industrial,public,technology,\u5c0f\u58f2,retail,\u91d1\u878d,financial,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business|\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"video\" data-tax_sector=\"healthcare|industrial|public|technology|\u5c0f\u58f2|\u91d1\u878d\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/genesys-cx-solution-day-b01-genesys-vision\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-4.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u3010\u30b8\u30a7\u30cd\u30b7\u30b9\u3011\u30b3\u30ed\u30ca\u798d\u3092\u5909\u9769\u306e\u8d77\u70b9\u306b\uff5e2022\u5e74\u3001\u30a2\u30d5\u30bf\u30fc\u30b3\u30ed\u30ca\u306eCX\u306b\u5411\u3051\u305f\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30d3\u30b8\u30e7\u30f3<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"148\" data-tags=\"resources,grow your business,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,video,healthcare,industrial,public,technology,\u5c0f\u58f2,retail,\u91d1\u878d,financial,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business|\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"video\" data-tax_sector=\"healthcare|industrial|public|technology|\u5c0f\u58f2|\u91d1\u878d\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/genesys-cx-solution-day-b02-ctc\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u3010CTC\u3011\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c7\u30b6\u30a4\u30f3\u3068WebRTC\u3092\u6d3b\u7528\u3057\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\uff5e\u6539\u3081\u3066\u8003\u3048\u308b\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306eDX\u3068\u306f\uff5e<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"149\" data-tags=\"resources,grow your business,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,video,healthcare,industrial,public,technology,\u5c0f\u58f2,retail,\u91d1\u878d,financial,inbound,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business|\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"video\" data-tax_sector=\"healthcare|industrial|public|technology|\u5c0f\u58f2|\u91d1\u878d\" data-tax_capability_sitewide=\"inbound|\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/genesys-cx-solution-day-b03-avanade\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u3010\u30a2\u30d0\u30ca\u30fc\u30c9\u3011\u771f\u306eCSR\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5b9f\u73fe\u3068\u306f\uff1f &#8211; CRM\u3092\u6d3b\u7528\u3057\u305f\u9867\u5ba2\u3068\u306e\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u306a\u5bfe\u8a71\u306e\u5b9f\u73fe \u2013<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"150\" data-tags=\"resources,grow your business,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,video,healthcare,industrial,public,technology,\u5c0f\u58f2,retail,\u91d1\u878d,financial,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business|\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"video\" data-tax_sector=\"healthcare|industrial|public|technology|\u5c0f\u58f2|\u91d1\u878d\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/genesys-cx-solution-day-b05-g-next\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u3010\u30b8\u30fc\u30cd\u30af\u30b9\u30c8\u3011Genesys x G-NEXT\u6d3b\u7528\u4e8b\u4f8b\u3000\u4f01\u696d\u3068\u304a\u5ba2\u69d8\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u3064\u306a\u3050DX\u306e\u7d39\u4ecb<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"151\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30ec\u30dd\u30fc\u30c8,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"\u30ec\u30dd\u30fc\u30c8\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/the-connected-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Connected-CX-Report-JA.png\" height=\"240\" width=\"440\" alt=\"Connected cust\u30b0\u30ed\u30fc\u30d0\u30eb\u30ec\u30dd\u30fc\u30c8 \uff5e \u3064\u306a\u304c\u308a\u306e\u3042\u308b \u9867\u5ba2\u4f53\u9a13\u3068\u306f \uff5e\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30cb\u30e5\u30fc\u30ce\u30fc\u30de\u30eb\u6642\u4ee3\u306e\u3001\u3064\u306a\u304c\u308a\u306e\u3042\u308b\u9867\u5ba2\u4f53\u9a13\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u518d\u8003<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"152\" data-tags=\"resources,grow your business,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,video,healthcare,industrial,public,technology,\u5c0f\u58f2,retail,\u91d1\u878d,financial,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business|\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"video\" data-tax_sector=\"healthcare|industrial|public|technology|\u5c0f\u58f2|\u91d1\u878d\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/genesys-cx-solution-day-b04-mki\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-4.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u3010\u4e09\u4e95\u60c5\u5831\u3011AI\u30dc\u30c3\u30c8\u3068FAQ\u306e\u6d3b\u7528\u3067CX\u3068\u751f\u7523\u6027\u5411\u4e0a\u3092\u540c\u6642\u306b\u5b9f\u73fe\u3059\u308b\u30de\u30eb\u30c1\u30af\u30e9\u30a6\u30c9\u578b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u69cb\u7bc9\u306eHOW TO<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"153\" data-tags=\"resources,grow your business,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,video,healthcare,industrial,public,technology,\u5c0f\u58f2,retail,\u91d1\u878d,financial,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business|\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"video\" data-tax_sector=\"healthcare|industrial|public|technology|\u5c0f\u58f2|\u91d1\u878d\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/panel-discussion-genesys-cx-seminar-video\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30d1\u30cd\u30eb\u30c7\u30a3\u30b9\u30ab\u30c3\u30b7\u30e7\u30f3\u300c2022\u5e74\u30a6\u30a3\u30ba\u30b3\u30ed\u30ca\u798d\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u3042\u308b\u3079\u304d\u59ff\u300d<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"154\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u5b9f\u8df5\u30ac\u30a4\u30c9,practical guide,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"\u5b9f\u8df5\u30ac\u30a4\u30c9\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/practical-guide-to-messaging-apps\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Web-Messaging-App.png\" height=\"240\" width=\"440\" alt=\"Web messaging app ja jp\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30a2\u30d7\u30ea \u6d3b\u7528\u306e\u305f\u3081\u306e\u5b9f\u8df5\u30ac\u30a4\u30c9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"155\" data-tags=\"resources,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/2021-contact-center-buyers-guide\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2021_contact_center_buyers_guide-EB-JP.png\" height=\"240\" width=\"440\" alt=\"2021 contact center buyers guide eb jp\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">2021\u5e74\u7248 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u8cfc\u5165\u62c5\u5f53\u8005\u5411\u3051\u30ac\u30a4\u30c9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"156\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u5b9f\u8df5\u30ac\u30a4\u30c9,practical guide,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"\u5b9f\u8df5\u30ac\u30a4\u30c9\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/practical-guide-to-mastering-bots\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/practical-guide-to-mastering-bots.png\" height=\"240\" width=\"440\" alt=\"\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30dc\u30c3\u30c8\u6d3b\u7528\u306b\u5411\u3051\u305f\u5b9f\u8df5\u30ac\u30a4\u30c9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"157\" data-tags=\"resources,grow your business,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,ebook,industrial,technology,\u5c0f\u58f2,retail,\u91d1\u878d,financial,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"ebook\" data-tax_sector=\"industrial|technology|\u5c0f\u58f2|\u91d1\u878d\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/five-stories-of-ai-in-customer-experience-an-asia-pacific-perspective\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/5-stories-AI-JP.png\" height=\"240\" width=\"440\" alt=\"Cx\u306b\u304a\u3051\u308b5\u3064\u306eai\u5c0e\u5165\u4e8b\u4f8b\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3078\u306e5\u3064\u306eAI\u5c0e\u5165\u4e8b\u4f8b\uff1a\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"158\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,ebook,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/five-steps-to-master-digital-customer-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Start-Mastering-Your-Digital-Channels-EB-rev-JA-GoGo.png\" height=\"240\" width=\"440\" alt=\"\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u3092\u6d3b\u7528\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e5\u3064\u306e\u30b9\u30c6\u30c3\u30d7<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"159\" data-tags=\"collateral,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,product overview,analytics and reporting,wem,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"analytics and reporting|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/collateral\/genesys-cloud-cx-platform-brochure\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Cloud-CX-Brochure.png\" height=\"240\" width=\"440\" alt=\"Genesys cloud cx brochure jp\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud \u30c7\u30b8\u30bf\u30eb\u30ab\u30bf\u30ed\u30b0<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"160\" data-tags=\"article,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u91d1\u878d,financial,\u30c7\u30b8\u30bf\u30eb,digital,web article\" data-post-type=\"article\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"\" data-tax_sector=\"\u91d1\u878d\" data-tax_capability_sitewide=\"\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/article\/banking-and-bots\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Bot-for-Bank-JP.png\" height=\"240\" width=\"440\" alt=\"Bot for bank jp\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u9280\u884c\u696d\u3068\u30dc\u30c3\u30c8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"161\" data-tags=\"resources,grow your business,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,video,technology,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business|\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"video\" data-tax_sector=\"technology\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/view_travel_service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ittrend_expo_2-1-566x234.png\" height=\"234\" width=\"566\" alt=\"Ittrend expo 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u3073\u3085\u3046\u30c8\u30e9\u30d9\u30eb\u30b5\u30fc\u30d3\u30b9\u69d8\uff1aGenesys Cloud \u5bfe\u8ac7\u52d5\u753b in IT Expo 2021<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"162\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,ebook,white paper,\u5b9f\u8df5\u30ac\u30a4\u30c9,practical guide,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"ebook|white paper|\u5b9f\u8df5\u30ac\u30a4\u30c9\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/virtual_cc_genesys_cloud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Copy-of-NAME-RC-440x240px-Medium-Quality.jpg\" height=\"240\" width=\"440\" alt=\"Copy of name  rc 440x240px medium quality\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u3059\u3050\u306b\u53d6\u308a\u7d44\u3081\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5728\u5b85\u5316 I Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"163\" data-tags=\"resources,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/ai-chat-voice-bot\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GettyImages-724226329-566x377.jpg\" height=\"377\" width=\"566\" alt=\"\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fcai\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud\u3068Google Cloud CCAI\u9023\u643a\u306b\u3088\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fcAI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30fb\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"164\" data-tags=\"article,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,web\u8a18\u4e8b,web article,ai and automation\" data-post-type=\"article\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"web\u8a18\u4e8b\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/article\/improve-your-cx-with-7-ai-powered-capabilities\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cx-with-7-ai-powered-capabilities-JP.png\" height=\"240\" width=\"440\" alt=\"Cx with 7 ai powered capabilities jp\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">7\u7a2e\u985e\u306eAI\u6a5f\u80fd\u3092\u99c6\u4f7f\u3057\u3066CX\u3092\u5411\u4e0a\u3057\u307e\u3057\u3087\u3046<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"165\" data-tags=\"article,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,ai and automation,\u30c7\u30b8\u30bf\u30eb,digital,web article\" data-post-type=\"article\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/article\/three-ways-bots-improve-customer-experience\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/three-ways-bots-improve-CX-JP.png\" height=\"240\" width=\"440\" alt=\"Three ways bots improve cx jp\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30dc\u30c3\u30c8\u3092\u6d3b\u7528\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b3\u3064\u306e\u65b9\u6cd5<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"166\" data-tags=\"article,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,web\u8a18\u4e8b,web article\" data-post-type=\"article\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"web\u8a18\u4e8b\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/article\/journey-mapping-chart-the-moments-that-matter-most\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Journey-mapping-and-the-role-of-predictive-engagement-1.jpg\" height=\"240\" width=\"440\" alt=\"Journey mapping and the role of predictive engagement\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0 \u2014 \u91cd\u8981\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u660e\u78ba\u306b\u3059\u308b<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"167\" data-tags=\"article,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,web\u8a18\u4e8b,web article\" data-post-type=\"article\" data-tax_contenttheme=\"\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"web\u8a18\u4e8b\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/article\/6-reasons-why-genesys-cloud-is-the-platform-you-want\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Six-reasons-why-Genesys-Cloud-is-the-platform-you-want-sm-1.jpg\" height=\"164\" width=\"264\" alt=\"Six reasons why genesys cloud is the platform you want sm\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud\u3092\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u9078\u30766\u3064\u306e\u7406\u7531<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"168\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,\u30ec\u30dd\u30fc\u30c8,report,healthcare,industrial,public,technology,\u5c0f\u58f2,retail,\u91d1\u878d,financial,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"\u30ec\u30dd\u30fc\u30c8\" data-tax_sector=\"healthcare|industrial|public|technology|\u5c0f\u58f2|\u91d1\u878d\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/apac_cx_readiness_report_2021\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/apac_cx_readiness_report_2021-JP.png\" height=\"240\" width=\"440\" alt=\"Apac cx readiness report 2021 jp\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5909\u9769\u306b\u3080\u3051\u305f\u6e96\u5099 2021 I Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"169\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,checklist,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"checklist\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/your-ultimate-chat-solution-checklist\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/your-ultimate-chat-solution-checklist-JP.png\" height=\"240\" width=\"440\" alt=\"Your ultimate chat solution checklist jp\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u6700\u9069\u306a\u30c1\u30e3\u30c3\u30c8\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u9078\u3076\u305f\u3081\u306e\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"170\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,white paper,industrial,technology,\u91d1\u878d,financial,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"white paper\" data-tax_sector=\"industrial|technology|\u91d1\u878d\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/remote_agent_conken_webinar_201130\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/remote_agent_conken_webinar-JP.png\" height=\"240\" width=\"440\" alt=\"Remote agent conken webinar jp\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30b3\u30f3\u691c\u4e3b\u50ac\u30a6\u30a7\u30d6\u30bb\u30df\u30ca\u30fc\u8b1b\u6f14\u8cc7\u6599\u300c\u4e8b\u4f8b\u304b\u3089\u5b66\u3076\uff5e\u5728\u5b85\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u6210\u529f\u306e\u30dd\u30a4\u30f3\u30c8\u300d<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"171\" data-tags=\"resources,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,ebook,ai and automation,analytics and reporting,wem,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|analytics and reporting|wem|\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/genesys-cloud-ai-journey\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/genesys-cloud-ai-journey-JP.png\" height=\"240\" width=\"440\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e ai\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI\u304c\u5909\u3048\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u7528<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"172\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,ebook,video,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"ebook|video|white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/experience_day_session4\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u7e67\uff7b\u7e5d\u30fb\u3059\u7e5d\uff67\u7e5d\uff734-\u7e67\uff79\u7e5d\u5e19\uff5a\u7e5d\uff73\u7e67\uff75\u7e5d\uff7c-rc-440x240px.png\" height=\"240\" width=\"440\" alt=\"\u7e67\uff7b\u7e5d\u30fb\u3059\u7e5d\uff67\u7e5d\uff734 \u7e67\uff79\u7e5d\u5e19\uff5a\u7e5d\uff73\u7e67\uff75\u7e5d\uff7c rc 440x240px\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Experience Day\u30bb\u30c3\u30b7\u30e7\u30f34\uff1a\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u30c7\u30b8\u30bf\u30eb\u30fb\u30c1\u30e3\u30cd\u30eb\u306e\u9023\u643a\u306e\u305f\u3081\u306e\u624b\u6cd5\u3068\u306f\uff1f\u30b8\u30a7\u30cd\u30b7\u30b9\/\u4f0a\u85e4\u5fe0\u30c6\u30af\u30ce\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30ba\u8b1b\u6f14<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"173\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,video,\u5b9f\u8df5\u30ac\u30a4\u30c9,practical guide,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"video|\u5b9f\u8df5\u30ac\u30a4\u30c9\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/experience_day_session_5\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Brother.png\" height=\"246\" width=\"440\" alt=\"Brother\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u3010\u4e8b\u4f8b\u3011\u30d6\u30e9\u30b6\u30fc\u8ca9\u58f2\u69d8  \u30d6\u30e9\u30b6\u30fc\u8ca9\u58f2\u306f\u30b3\u30ed\u30ca\u798d\u306b\u304a\u3044\u3066\u5982\u4f55\u306b\u3057\u3066\u5728\u5b85\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u79fb\u884c\u3092\u6210\u529f\u3055\u305b\u305f\u304b \uff08\u52d5\u753b\uff09<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"174\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,ebook,video,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"ebook|video|white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/experience_day_session3\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u7e67\uff7b\u7e5d\u30fb\u3059\u7e5d\uff67\u7e5d\uff733-Genesys-rc-440x240px.png\" height=\"240\" width=\"440\" alt=\"\u7e67\uff7b\u7e5d\u30fb\u3059\u7e5d\uff67\u7e5d\uff733 genesys rc 440x240px\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Experience Day\u30bb\u30c3\u30b7\u30e7\u30f33:\u305f\u3063\u305f1\u65e5\u3067\u5728\u5b85\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306eIT\u30a4\u30f3\u30d5\u30e9\u3092\u69cb\u7bc9\u3067\u304d\u305f\u79d8\u8a23\u3068\u306f\uff1f\uff5eHTB\u30a8\u30ca\u30b8\u30fc\u69d8\u306b\u805e\u304f\u300d<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small 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width=\"440\" alt=\"\u7e67\uff7b\u7e5d\u30fb\u3059\u7e5d\uff67\u7e5d\uff731\u7e32\u0080genesys rc 440x240px\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Experience Day\u30bb\u30c3\u30b7\u30e7\u30f31:\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u8003\u3048\u308b2020\u5e74\u304b\u3089\u306e\u30cb\u30e5\u30fc\u30ce\u30fc\u30de\u30eb\u306eCX\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u59ff<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"176\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,ebook,video,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"ebook|video|white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/experience_day_session_6\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u7e67\uff7b\u7e5d\u30fb\u3059\u7e5d\uff67\u7e5d\uff736-Genesys-rc-440x240px.png\" height=\"240\" width=\"440\" alt=\"\u7e67\uff7b\u7e5d\u30fb\u3059\u7e5d\uff67\u7e5d\uff736 genesys rc 440x240px\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Experience Day\u30bb\u30c3\u30b7\u30e7\u30f36: Genesys Cloud x KARTE\u304c\u5b9f\u73fe\u3059\u308b\u30a2\u30d5\u30bf\u30fc\u30b3\u30ed\u30ca\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30f3\u30b9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"177\" data-tags=\"article,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,web\u8a18\u4e8b,web article,ai and automation\" data-post-type=\"article\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"web\u8a18\u4e8b\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/article\/10-ways-ai-improves-customer-experience\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\u306b\u5f79\u7acb\u306410\u7a2e\u985e\u306eAI<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-article\" data-index=\"178\" data-tags=\"article,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,web\u8a18\u4e8b,web article,ai and automation,wem\" data-post-type=\"article\" data-tax_contenttheme=\"\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"web\u8a18\u4e8b\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/article\/three-employee-experience-benefits-of-ai-technology\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u304c\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u3082\u305f\u3089\u30593\u3064\u306e\u30e1\u30ea\u30c3\u30c8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"179\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,ebook,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"ebook|white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/genesys-cloud_deck_dl\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/G-Summit-On-Demand-PP-JP-Resource-Center.png\" height=\"240\" width=\"440\" alt=\"G summit on demand pp jp resource center\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud\u88fd\u54c1\u7d39\u4ecb\uff1a\u57fa\u672c\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"180\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,video,\u91d1\u878d,financial,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"video\" data-tax_sector=\"\u91d1\u878d\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/genesys-cloud_basic_video_dl\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/G-Summit-On-Demand-Video-JP-Resource-Center.png\" height=\"240\" width=\"440\" alt=\"G summit on demand video jp resource center\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud\uff1a\u88fd\u54c1\u8aac\u660e\u30d3\u30c7\u30aa<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"181\" data-tags=\"resources,grow your business,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,\u30ec\u30dd\u30fc\u30c8,report,industrial,public,technology,\u5c0f\u58f2,retail,\u91d1\u878d,financial,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business|\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"\u30ec\u30dd\u30fc\u30c8\" data-tax_sector=\"industrial|public|technology|\u5c0f\u58f2|\u91d1\u878d\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/cx-priorities-for-e-conomy-in-asia-pacific\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Digital-Economy-JP-Resource-Center.png\" height=\"240\" width=\"440\" alt=\"Digital economy jp resource center\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\u306b\u304a\u3051\u308be-Conomy\u306e\u305f\u3081\u306eCX\u512a\u5148\u4e8b\u9805<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"182\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30ec\u30dd\u30fc\u30c8,report,\u91d1\u878d,financial,ai and automation,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"\u30ec\u30dd\u30fc\u30c8\" data-tax_sector=\"\u91d1\u878d\" data-tax_capability_sitewide=\"ai and automation|\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/cx-priorities-for-insurance-4-0-in-asia-pacific\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CX-Priorities-for-Insurance-JP-Resource-Center.png\" height=\"240\" width=\"440\" alt=\"Cx priorities for insurance jp resource center\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\u306b\u304a\u3051\u308bInsurance 4.0\u306b\u5411\u3051\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u95a2\u3059\u308b\u512a\u5148\u4e8b\u9805<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"183\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,\u30ec\u30dd\u30fc\u30c8,report,technology,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"\u30ec\u30dd\u30fc\u30c8\" data-tax_sector=\"technology\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/bpos-in-asia-pacific-reinventing-growth\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/BPOs-in-APAC-JP-Resource-Center.png\" height=\"240\" width=\"440\" alt=\"Bpos in apac jp resource center\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\u306b\u304a\u3051\u308bBPO\uff1a\u6210\u9577\u6226\u7565\u306e\u518d\u69cb\u7bc9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"184\" data-tags=\"resources,infographic,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/on-premise-migration\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Thumbnail-Kit-MigrationJourney-IN-resource_center-JP.jpg\" height=\"240\" width=\"440\" alt=\"Thumbnail kit migrationjourney in resource center jp\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u5b9f\u7e3e\u3042\u308b\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u901a\u3057 \u3066\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u79fb\u884c\u3092\u304a\u624b\u4f1d\u3044\u3057\u307e\u3059<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"185\" data-tags=\"resources,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u30ec\u30dd\u30fc\u30c8,report,ai and automation,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"\u30ec\u30dd\u30fc\u30c8\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/role-of-ai-and-data-sharing-across-industries-and-use-cases-mit\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/MIT-Tech-Review-The-Global-AI-Agneda-Thumbnail-Kit-Template-Resource-Center.jpg\" height=\"240\" width=\"440\" alt=\"Mit tech review the global ai agneda thumbnail kit template resource center\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30b0\u30ed\u30fc\u30d0\u30eb\u306aAI\u306e\u8ab2\u984c\uff1a\u671f\u5f85\u3001\u73fe\u5b9f\u3001\u305d\u3057\u3066AI\u306e\u5f79\u5272\u3068\u30c7\u30fc\u30bf\u5171\u6709<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"186\" data-tags=\"resources,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,ebook,product overview,\u30ec\u30dd\u30fc\u30c8,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"ebook|product overview|\u30ec\u30dd\u30fc\u30c8\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/nemetresva\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Nemertes-bva-Nurture-Offer-JP.png\" height=\"170\" width=\"260\" alt=\"Nemertes bva nurture offer jp\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Genesys Cloud\u304c\u3082\u305f\u3089\u3059\u30d3\u30b8\u30cd\u30b9\u4e0a\u306e\u4fa1\u5024\u3068\u306f\uff1f<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"187\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/move-your-contact-center-to-the-cloud-with-confidence\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Move-to-cloud-resource_center-JA.png\" height=\"240\" width=\"440\" alt=\"Move to cloud resource center ja\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u5b89\u5fc3\u3057\u3066\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u30af\u30e9\u30a6\u30c9\u306b\u79fb\u884c\u3067\u304d\u307e\u3059<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"188\" data-tags=\"resources,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,checklist,analytics and reporting,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"checklist\" data-tax_sector=\"\" data-tax_capability_sitewide=\"analytics and reporting\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/checklist-for-genesys-on-premises-customers\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Essential-Checklist-for-Genesys-On-Premises-Customers-CL-JA-Thumbnail-Kit-Nurture-Offer.png\" height=\"170\" width=\"260\" alt=\"Essential checklist for genesys on premises customers cl ja thumbnail kit nurture offer\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30b8\u30a7\u30cd\u30b7\u30b9 \u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u306e\u304a\u5ba2\u69d8\u304c\u30af\u30e9\u30a6\u30c9\u306b\u79fb\u884c\u3059\u308b\u969b\u306e\u91cd\u8981\u306a\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"189\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,product overview,white paper,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"product overview|white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/twelve-signs-youre-ready-to-upgrade-to-a-cloud-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Twelve-Signs_Youre-Ready-to-Upgrade-to-a-Cloud-Contact-Center-TS-resource_center-JA.png\" height=\"321\" width=\"440\" alt=\"\u30af\u30e9\u30a6\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3059\u308b\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u793a\u305912\u306e\u30b5\u30a4\u30f3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30af\u30e9\u30a6\u30c9\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3059\u308b\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u793a\u305912\u306e\u30b5\u30a4\u30f3<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"190\" data-tags=\"resources,grow your business,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,ebook,technology,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business|\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"ebook\" data-tax_sector=\"technology\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/risk_of_legecy_old_contact_center_system\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Future-proof-your-CX-Resource_Center-JP.png\" height=\"240\" width=\"440\" alt=\"Future proof your cx resource center jp\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u53e4\u3044\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u7528\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e \u30ea\u30b9\u30af\u3092\u6700\u5c0f\u5316\u3057\u3001\u5c06\u6765\u306b\u5411\u3051\u305f \u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"191\" data-tags=\"resources,grow your business,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,ebook,web\u8a18\u4e8b,web article,white paper,\u5b9f\u8df5\u30ac\u30a4\u30c9,practical guide,technology,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business|\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"ebook|web\u8a18\u4e8b|white paper|\u5b9f\u8df5\u30ac\u30a4\u30c9\" data-tax_sector=\"technology\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/building-the-business-case-for-an-omnichannel-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Building-the-Business-Case-for-Omnichannel-Resource_Center-JP.png\" height=\"240\" width=\"440\" alt=\"Building the business case for omnichannel resource center jp\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3067\u6210\u529f\u3059\u308b\u305f\u3081\u306e\u79d8\u8a23<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"192\" data-tags=\"resources,grow your business,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,video,technology,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business|\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"video\" data-tax_sector=\"technology\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/google-cloud-cloud-onair\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Cloud_onair_440_230.png\" height=\"230\" width=\"440\" alt=\"Cloud onair 440 230\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Google Cloud \u201cCloud OnAir\u201d \u300eAI \u306e\u529b\u3067\u6b21\u4e16\u4ee3\u578b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3078 \u300f \u301c Contact Center AI \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u304a\u3051\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u682a\u5f0f\u4f1a\u793e\u3068\u306e\u53d6\u308a\u7d44\u307f\u301c<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"193\" data-tags=\"resources,grow your business,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,ebook,technology,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business|\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"ebook\" data-tax_sector=\"technology\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/cc_migration_strategic_manual\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Call_Center_Migration_Strategy_Guide-EB-resource_center-JP-1.png\" height=\"240\" width=\"440\" alt=\"Call center migration strategy guide eb resource center jp\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">IT\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u30ac\u30a4\u30c9\uff1a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u79fb\u884c\u6226\u7565\u66f8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"194\" data-tags=\"resources,grow your business,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,ebook,product overview,white paper,\u5b9f\u8df5\u30ac\u30a4\u30c9,practical guide,technology,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business|\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"ebook|product overview|white paper|\u5b9f\u8df5\u30ac\u30a4\u30c9\" data-tax_sector=\"technology\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/ai-improves-cx-sales-workforce\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AI-Customer-Success-Resource_Center-JP.png\" height=\"240\" width=\"440\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">AI\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u6e80\u8db3\u5ea6\u3001\u30bb\u30fc\u30eb\u30b9\u3001 \u52b4\u50cd\u529b\u3078\u306e\u53d6\u308a\u7d44\u307f\u3092\u6539\u5584<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"195\" data-tags=\"resources,grow your business,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,ebook,product overview,white paper,\u5b9f\u8df5\u30ac\u30a4\u30c9,practical guide,technology,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business|\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"ebook|product overview|white paper|\u5b9f\u8df5\u30ac\u30a4\u30c9\" data-tax_sector=\"technology\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/drive-more-sales-through-your-website\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Drive-More-Sales-Through-Your-Website-Resource_Center-JP.png\" height=\"240\" width=\"440\" alt=\"Drive more sales through your website resource center jp\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">WEB\u3092\u6d3b\u7528\u3057\u305f\u8ca9\u58f2\u62e1\u5927\u306e\u63a8\u9032<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"196\" data-tags=\"resources,grow your business,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,ebook,product overview,\u30ec\u30dd\u30fc\u30c8,report,technology,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business|\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"ebook|product overview|\u30ec\u30dd\u30fc\u30c8\" data-tax_sector=\"technology\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/jp-apac-good-customer-service-research-2019\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/51b93970-good-vs-bad-customer-service-eb-resource_center-jp.png\" height=\"240\" width=\"440\" alt=\"Good vs bad customer service eb resource center jp\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30a2\u30b8\u30a2\u5404\u56fd\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u898b\u89e3\u3092\u307e\u3068\u3081\u307e\u3057\u305f\uff08\u65e5\u672c\u30d5\u30a9\u30fc\u30ab\u30b9\u7de8\uff09<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"197\" data-tags=\"resources,grow your business,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,ebook,product overview,white paper,technology,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business|\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"ebook|product overview|white paper\" data-tax_sector=\"technology\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/top-10-ways-to-take-advantage-of-ai-and-deliver-great-customer-experiences\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/97051840-top-10-ways-to-take-advantage-of-ai-and-deliver-great-customer-experiences-eb-sidebar-jp.png\" height=\"440\" width=\"800\" alt=\"Top 10 ways to take advantage of ai and deliver great customer experiences eb sidebar jp\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u4e0a\u8cea\u306aCX\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306bAI\u3092\u6d3b\u304b\u3059 10\u306e\u65b9\u6cd5<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"198\" data-tags=\"resources,grow your business,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,ebook,product overview,white paper,technology,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business|\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"ebook|product overview|white paper\" data-tax_sector=\"technology\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/stop-trying-to-use-bot-as-agent\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/14b4de67-stop_trying_to_replace_your_agents_with_chatbots-resource_center-jp.png\" height=\"240\" width=\"440\" alt=\"Stop trying to replace your agents with chatbots resource center jp\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u4ee3\u308f\u308a\u306b\u306a\u3089\u306a\u3044<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"199\" data-tags=\"resources,grow your business,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a,improve employee experience,video,technology,array\" data-post-type=\"resources\" data-tax_contenttheme=\"grow your business|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528|\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\" data-tax_content_type=\"video\" data-tax_sector=\"technology\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/purecloud-demo-video\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/b4342d18-purecloud-demo-video-resource_center-jp.png\" height=\"240\" width=\"440\" alt=\"Purecloud demo video resource center jp\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">PureCloud\uff1a\u30c7\u30e2\u30d3\u30c7\u30aa\uff08\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5411\u3051\uff06\u76e3\u7763\u8005\u5411\u3051\u7de8\uff09<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"200\" data-tags=\"collateral\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/collateral\/corporate-brochure\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/6929e94e-6929e94e-genesys-corporate-br-resource_center-jp.png\" height=\"240\" width=\"440\" alt=\"6929e94e genesys corporate br resource center jp\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u6700\u9ad8\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u4eca\u3053\u3053\u306b \u4f1a\u793e\u306e\u30d1\u30f3\u30d5\u30ec\u30c3\u30c8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-blog\" data-index=\"201\" data-tags=\"blog,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,cloud migration,integrations,array\" data-post-type=\"blog\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\" data-tax_content_type=\"blog\" data-tax_sector=\"\" data-tax_capability_sitewide=\"cloud migration|integrations\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/5-ways-to-use-crm-systems-to-improve-customer-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/bb4ba4b4-capabilitites-social-v5artboard-1.png\" height=\"965\" width=\"1021\" alt=\"Capabilitites social v5artboard 1\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u3082CRM\u3092\u6d3b\u7528\uff015\u3064\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u6539\u5584\u624b\u6cd5\u3010\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8TIPS\u3011<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"202\" data-tags=\"resources,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,ebook,technology,integrations,unified communications,wem,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"ebook\" data-tax_sector=\"technology\" data-tax_capability_sitewide=\"integrations|unified communications|wem\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/consolidate-call-center-technology\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/1504de62-considerations-for-consolidating-call-center-technology-eb-resource_center-jp.png\" height=\"240\" width=\"440\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u7d71\u5408\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u7d71\u5408\u306b\u304a\u3044\u3066\u8003\u616e\u3059\u3079\u304d\u30dd\u30a4\u30f3\u30c8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"203\" data-tags=\"resources,white paper,\u5b9f\u8df5\u30ac\u30a4\u30c9,practical guide,ai and automation,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper|\u5b9f\u8df5\u30ac\u30a4\u30c9\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/enabling_remote_based_cc_system\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u30ad\u30e3\u30d7\u30c1\u30e3-1.png\" height=\"616\" width=\"800\" alt=\"\u30ad\u30e3\u30d7\u30c1\u30e3\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u5728\u5b85\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3092\u53ef\u80fd\u306b\u3059\u308b\u305f\u3081\u306b\u691c\u8a0e\u3059\u3079\u304d\u30dd\u30a4\u30f3\u30c8\u3068\u306f\uff1f<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"204\" data-tags=\"resources,\u5b9f\u8df5\u30ac\u30a4\u30c9,practical guide,ai and automation,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u5b9f\u8df5\u30ac\u30a4\u30c9\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/requiremenet_check_sheet\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/25eebf42-\u7e67\uff77\u7e67\uff79\u7e5d\u30fb\u0392\u87c6\u4e3b\u30fb\u8711\u5d0e\uff66\u223d\uff7b\uff76\u7e5d\u221a\u3049\u7e5d\u30fb\u3051\u7e5d\uff6a\u7e67\uff79\u7e5d\u30fbresource_center-jp.png\" height=\"240\" width=\"440\" alt=\"\u7e67\uff77\u7e67\uff79\u7e5d\u30fb\u0392\u87c6\u4e3b\u30fb\u8711\u5d0e\uff66\u223d\uff7b\uff76\u7e5d\u221a\u3049\u7e5d\u30fb\u3051\u7e5d\uff6a\u7e67\uff79\u7e5d\u30fbresource center jp\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30af\u30e9\u30a6\u30c9\u306b\u79fb\u884c\u3059\u308b\u969b\u306e\u8981\u4ef6\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\uff1a\u793e\u5185\u5916\u306e\u8981\u4ef6\u6574\u7406\u306b\u4fbf\u5229\u306a\u30b7\u30fc\u30c8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"205\" data-tags=\"resources,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,\u30ec\u30dd\u30fc\u30c8,report,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"\u30ec\u30dd\u30fc\u30c8\" data-tax_sector=\"\" 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item-image not-loaded-item post-type-resources\" data-index=\"206\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/points-for-select-cloud-cc\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/abc87dfa-\u56f31-566x317.png\" height=\"317\" width=\"566\" alt=\"\u56f31\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3084AI\u6d3b\u7528\u3092\u898b\u636e\u3048\u305f\u000b\u30af\u30e9\u30a6\u30c9\u578b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u9078\u629e\u306e\u30dd\u30a4\u30f3\u30c8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container 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resource-title\">\u6700\u9069\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e Web\/\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u9023\u643a\u306e\u624b\u6cd5<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"208\" data-tags=\"resources,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" 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resource-title\">\u30ea\u30e2\u30fc\u30c8\u30ef\u30fc\u30af\u3092\u53ef\u80fd\u306b\u3059\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\uff15\u3064\u306e\u5229\u70b9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"210\" data-tags=\"resources,product overview,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"product overview\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/%e4%b8%ad%e5%b0%8f%e4%bc%81%e6%a5%ad%e3%81%8c%e4%bb%8a%e5%be%8c%e3%81%ab%e5%82%99%e3%81%88%e3%82%8b%e3%81%9f%e3%82%81%e3%81%ae6%e3%81%a4%e3%81%ae%e3%83%92%e3%83%b3%e3%83%88\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/3fba4cd5-6tips-to-800-440-566x438.png\" height=\"438\" width=\"566\" alt=\"6tips to 800 440\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u4e2d\u5c0f\u4f01\u696d\u304c\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u5c0e\u5165\u30fb\u6d3b\u7528\u3059\u308b\u305f\u3081\u306e6\u3064\u306e\u30d2\u30f3\u30c8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"211\" data-tags=\"resources,\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584,improve customer experience,\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528,level up your technology,white paper,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584|\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3055\u3089\u306b\u6d3b\u7528\" data-tax_content_type=\"white paper\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/%e4%b8%ad%e5%b0%8f%e4%bc%81%e6%a5%ad%e3%81%ae%e3%81%9f%e3%82%81%e3%81%ae%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e3%81%ae%e5%a4%89%e9%9d%a9\"><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-4.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 4\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u4e2d\u5c0f\u4f01\u696d\u306e\u305f\u3081\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u5909\u9769<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-collateral\" data-index=\"212\" data-tags=\"collateral,infographic,ai and automation,inbound,outbound,\u30c7\u30b8\u30bf\u30eb,digital,array\" data-post-type=\"collateral\" data-tax_contenttheme=\"\" data-tax_content_type=\"infographic\" data-tax_sector=\"\" data-tax_capability_sitewide=\"ai and automation|inbound|outbound|\u30c7\u30b8\u30bf\u30eb\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/collateral\/forrester-study-shows-importance-of-customer-experience-technology-investment-to-drive-business-success\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/6b0763e3-cx_convergence_tlp-infographic-resource_center-jp.png\" height=\"240\" width=\"440\" alt=\"Cx convergence tlp infographic resource center jp\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">Forrester\u306e\u8abf\u67fb\u304c\u793a\u3059\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u529f\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3078\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u6295\u8cc7\u306e\u91cd\u8981\u6027<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn 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class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u6700\u65b0\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u6d3b\u7528\u306b\u3088\u308b\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3068CX\u306e\u4e00\u4f53\u5316\uff1a\u9280\u884c\u3001\u91d1\u878d\u30b5\u30fc\u30d3\u30b9\u3001\u4fdd\u967a\u696d\u754c\u306b\u30d5 \u30a9\u30fc\u30ab\u30b9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"214\" data-tags=\"resources,\u30ec\u30dd\u30fc\u30c8,report,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"\u30ec\u30dd\u30fc\u30c8\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/artificial-intelligence-with-the-human-touch\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/6a6ba0ca-6a6ba0ca-genesys-blended-ai-tlp-resource-center-jp.png\" height=\"240\" width=\"440\" alt=\"6a6ba0ca genesys blended ai tlp resource center jp\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30d2\u30e5\u30fc\u30de\u30f3\u30bf\u30c3\u30c1\u3068\u878d\u5408\u3057\u305f\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"215\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/optimize-customer-engagement-with-a-cloud-contact-center\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/f47f0285-f47f0285-optimized-cusotmers-engagement-with-a-cloud-contact-center-eb-resource-center-jp.png\" height=\"240\" width=\"440\" alt=\"F47f0285 optimized cusotmers engagement with a cloud contact center eb resource center jp\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><h3 class=\"h6 resource-title\">\u30af\u30e9\u30a6\u30c9\u578b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u3088\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u6700\u9069\u5316<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container 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class=\"h6 resource-title\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30af\u30e9\u30a6\u30c9\u5316\u306b\u304a\u3044\u3066\u8003\u616e\u3059\u3079\u304d 10 \u9805\u76ee<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 item-image not-loaded-item post-type-resources\" data-index=\"217\" data-tags=\"resources,ebook,array\" data-post-type=\"resources\" data-tax_contenttheme=\"\" data-tax_content_type=\"ebook\" data-tax_sector=\"\" data-tax_capability_sitewide=\"\"><a class=\"card component wide bgc-lgray vertical text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/the-guide-to-ominichannel-customer-engagement\"><div class=\"thumbnail-col\"><img decoding=\"async\" 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