{"id":97844,"date":"2026-04-29T18:50:36","date_gmt":"2026-04-30T01:50:36","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=97844"},"modified":"2026-06-29T06:11:31","modified_gmt":"2026-06-29T13:11:31","slug":"home","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/ja-jp","title":{"rendered":"\u30db\u30fc\u30e0"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_class=&#8221;pt-md-3&#8243; css=&#8221;.vc_custom_1772143784380{background-image: url(https:\/\/www.genesys.com\/media\/Hero-BG-gradiant_homepage_gray.png?id=615352) !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba \u5411\u3051 AI \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/p>\n<h1>\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc<br \/>\n\u52b9\u7387\u7684\u306a\u30c1\u30fc\u30e0<br \/>\n\u3053\u308c\u3053\u305d\u304c\u3001\u3042\u308b\u3079\u304d <span class=\"gradient-text\">CX<\/span> \u306e\u59ff\u3067\u3059\u3002<\/h1>\n<p>\u304a\u5ba2\u69d8\u304c\u4f55\u3092\u6c42\u3081\u3066\u3044\u308b\u304b\u3001\u305d\u3057\u3066\u30d3\u30b8\u30cd\u30b9\u304c\u3069\u306e\u3088\u3046\u306b\u6a5f\u80fd\u3057\u3066\u3044\u308b\u304b\u3092\u7406\u89e3\u3059\u308b AI \u3067\u3001\u3088\u308a\u826f\u3044\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3057\u307e\u3057\u3087\u3046\u3002[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\" role=\"button\" data-bs-toggle=\"modal\" aria-haspopup=\"true\" data-target=\"#getStartedBox\"  class=\"btn btn-primary\" href=\"#getStartedBox\" target=\"\" rel=\"\">\u59cb\u3081\u307e\u3057\u3087\u3046<\/a><a role=\"button\"  class=\"btn btn-ff-primary chevron\" href=\"https:\/\/www.genesys.com\/ja-jp\/genesys-cloud\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;615649&#8243; alignment=&#8221;right&#8221; css=&#8221;&#8221; el_class=&#8221;d-md-block d-none&#8221;][vc_single_image image=&#8221;616243&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; el_class=&#8221;d-block d-md-none&#8221;][\/vc_column][\/vc_row][vc_row el_class=&#8221;py-1&#8243;][vc_column]<div class=\"component-mini-banner rounded-lg\"><a class=\"inner-banner rounded-lg bgc-glass\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/ai-and-automation\"><div class=\"banner-row d-flex flex-wrap\"><div class=\"media-row\"><div class=\"media-col\"><div class=\"banner-img-container\"><img decoding=\"async\" class=\"rounded banner-img\" src=\"https:\/\/www.genesys.com\/media\/whatsapp-logo.svg\" height=\"64\" width=\"160\" alt=\"Whatsapp logo\"><\/div><\/div><\/div><div class=\"content-row d-flex align-items-center\"><div class=\"content-col d-flex flex-column\"><p class=\"h5 mb-0 title\">AI \u3092\u6d3b\u7528\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u81ea\u52d5\u5316<\/p><\/div><div class=\"btn-container mt-0\"><div class=\"btn btn-secondary small chevron\">\u8a73\u7d30<\/div><\/div><\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22615352%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%7D%5D&#8221; el_class=&#8221;pt-md-0&#8243;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">THE AI CUSTOMER EXPERIENCE PLATFORM FOR THE ENTERPRISE<\/p>\n<h1>Loyal customers.<br \/>\nEfficient teams.<br \/>\nThat\u2019s <span class=\"gradient-text\">CX<\/span> done right.<\/h1>\n<p>Orchestrate better experiences with AI that knows what your customers want \u2014 and how your business works.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\" role=\"button\" data-bs-toggle=\"modal\" aria-haspopup=\"true\" data-target=\"#getStartedBox\"  class=\"btn btn-primary\" href=\"#getStartedBox\" target=\"\" rel=\"\">\u59cb\u3081\u307e\u3057\u3087\u3046<\/a><a role=\"button\"  class=\"btn btn-ff-primary chevron\" href=\"\/campaign\/request-a-demo\" target=\"\" rel=\"\">\u30c7\u30e2\u3092\u7533\u3057\u8fbc\u3080<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;615649&#8243; alignment=&#8221;right&#8221; css=&#8221;&#8221; el_class=&#8221;d-xs-block d-none&#8221;][vc_single_image image=&#8221;615650&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; el_class=&#8221;d-block d-xs-none&#8221;][\/vc_column][\/vc_row][vc_row el_class=&#8221;bfd-bg&#8221;][vc_column]<div class=\"component-mini-banner rounded-lg\"><a class=\"inner-banner rounded-lg bgc-white\" href=\"\/capabilities\/chatbots\"><div class=\"banner-row d-flex flex-wrap\"><div class=\"media-row\"><div class=\"media-col\"><div class=\"banner-img-container\"><img decoding=\"async\" class=\"rounded banner-img\" src=\"https:\/\/www.genesys.com\/media\/BFD-Homepage-Mini-Banner.png\" height=\"80\" width=\"136\" alt=\"Bfd homepage mini banner\"><\/div><\/div><\/div><div class=\"content-row d-flex align-items-center\"><div class=\"content-col d-flex flex-column\"><p class=\"h5 mb-0 title\">Genesys Cloud Agentic Virtual Agent (AVA) \u304c\u767b\u5834<\/p><\/div><div class=\"btn-container mt-0\"><div class=\"btn btn-secondary small chevron\">\u53ef\u80fd\u6027\u3092\u78ba\u8a8d\u3059\u308b<\/div><\/div><\/div><\/div><\/a><\/div><style type='text\/css'>\r .bfd-bg .inner-banner { -webkit-box-shadow: var(--ob-box-shadow) !important; box-shadow: var(--ob-box-shadow) !important; margin:1rem 0; }\r <\/style>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"component-logo-slider component-logo-slider--not-clickable component-logo-slider--two-rows component-logo-slider--dual-rows component-logo-slider--compact-spacing component-logo-slider--custom-spacing component-logo-slider--auto component-logo-slider--layout-pending\" style=\"--logo-slider-item-margin: 1rem;\" data-auto-scroll=\"yes\" data-clickable=\"no\" data-two-rows=\"yes\" data-marquee-speed=\"20\">\n    <div class=\"logo-slider-shell\">\n                <div class=\"logo-slider-viewport\">\n                            <div class=\"logo-slider-dual\">\n           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class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/carmax.svg\" width=\"200\" height=\"100\" alt=\"Carmax logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628190\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/coca-cola-bottlers-1.svg\" width=\"200\" height=\"100\" alt=\"Coca cola bottlers, sales &amp; services company, llc. bsna, cbs &amp; procurement logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628793\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/electrolux.svg\" width=\"200\" height=\"100\" alt=\"Electrolux logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628192\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/emtelco-1.png\" width=\"200\" height=\"100\" alt=\"Emtelco logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628193\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/engie.svg\" width=\"200\" height=\"100\" alt=\"Engie logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628194\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/espn.svg\" width=\"200\" height=\"100\" alt=\"Espn logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628195\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/fabletics.svg\" width=\"200\" height=\"100\" alt=\"Fabletics logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628196\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/ferguson.svg\" width=\"200\" height=\"100\" alt=\"Ferguson logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628197\" \/>            <\/span>\n            <\/div>\n                            <\/div>\n                    <\/div>\n                    <div class=\"logo-slider-band logo-slider-band--bottom\">\n                        <div class=\"logo-slider-row\">\n                                <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/ferarri-logo.svg\" width=\"200\" height=\"100\" alt=\"Ferrari logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628198\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/heineken-mexico.svg\" width=\"200\" height=\"100\" alt=\"Heineken mexico logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628199\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/hsbc.svg\" width=\"200\" height=\"100\" alt=\"Hsbc logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628200\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/ihg-hotels-resorts.svg\" width=\"200\" height=\"100\" alt=\"Ihg hotels &amp; resorts logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628201\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/lufthansa.svg\" width=\"200\" height=\"100\" alt=\"Lufthansa logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628202\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/nespresso.svg\" width=\"200\" height=\"100\" alt=\"Nespresso logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628203\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/santander.svg\" width=\"200\" height=\"100\" alt=\"Santander logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628204\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/schneider-electric.svg\" width=\"200\" height=\"100\" alt=\"Schneider electric logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628205\" \/>            <\/span>\n            <\/div>\n        <div class=\"logo-slider-item\">\n                    <span class=\"logo-slider-link logo-slider-link--static\">\n                <img class=\"company-logo skip-lazy\" src=\"https:\/\/www.genesys.com\/media\/virgin-atlantic.svg\" width=\"200\" height=\"100\" alt=\"Virgin atlantic logo\" decoding=\"async\" loading=\"eager\" data-no-lazy=\"1\" data-attachment-id=\"628206\" \/>            <\/span>\n            <\/div>\n                            <\/div>\n                    <\/div>\n                <\/div>\n                    <\/div>\n            <\/div>\n<\/div>\n    [\/vc_column][\/vc_row][vc_row disable_element=&#8221;yes&#8221;][vc_column]<div class=\"component-customer-carousel logos-only compressed-logos\" data-layout=\"logos-only\" data-count=\"5\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View HSBC story\" title=\"HSBC\" href=\"https:\/\/www.genesys.com\/customer-stories\/hsbc\"><img decoding=\"async\" class=\"company-logo\" alt=\"Hsbc logo\" src=\"https:\/\/www.genesys.com\/media\/HSBC-Logo.svg\" width=\"316\" height=\"85\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Vodafone story\" title=\"Vodafone\" href=\"https:\/\/www.genesys.com\/customer-stories\/vodafone\"><img decoding=\"async\" class=\"company-logo\" alt=\"Vodafone germany logo x250\" src=\"https:\/\/www.genesys.com\/media\/Vodafone_Germany-Logo-x250.png\" width=\"250\" height=\"64\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Nestl\u00e9 story\" title=\"Nestl\u00e9\" href=\"https:\/\/www.genesys.com\/customer-stories\/nestle\"><img decoding=\"async\" class=\"company-logo\" alt=\"Nestl logo 49915638706 o\" src=\"https:\/\/www.genesys.com\/media\/nestl-logo_49915638706_o.png\" width=\"781\" height=\"800\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Siemens Healthineers story\" title=\"Siemens Healthineers\" href=\"https:\/\/www.genesys.com\/customer-stories\/siemens-healthineers\"><img decoding=\"async\" class=\"company-logo\" alt=\"Siemens healthineers logo x250\" src=\"https:\/\/www.genesys.com\/media\/Siemens-Healthineers-logo-x250.png\" width=\"250\" height=\"61\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Fanatics story\" title=\"Fanatics\" href=\"https:\/\/www.genesys.com\/customer-stories\/fanatics\"><img decoding=\"async\" class=\"company-logo\" alt=\"Fanatics, customer experience, genesys cloud\" src=\"https:\/\/www.genesys.com\/media\/Fanatics_logox300.png\" width=\"300\" height=\"64\"><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_advbg=&#8221;html5video&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row][vc_column offset=&#8221;vc_col-md-offset-3 vc_col-md-6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h4\" style=\"text-align: center;\">Genesys Cloud AI<\/h2>\n<h3 class=\"h2\" style=\"text-align: center;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u95a2\u308f\u308b\u3059\u3079\u3066\u306e\u4eba\u306b AI \u3092<\/h3>\n<p class=\"h5\" style=\"text-align: center;\">\u6700\u3082\u91cd\u8981\u306a\u3053\u3068\u3092\u4e2d\u5fc3\u306b\u3001\u4eba\u9593\u3068 AI \u306e\u30ea\u30bd\u30fc\u30b9\u3092\u52b9\u679c\u7684\u306b\u6d3b\u7528\u3057\u307e\u3057\u3087\u3046\u3002\u305d\u308c\u306f\u3001\u304a\u5ba2\u69d8\u3067\u3059\u3002<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"links-container component-links-roulette\"><div class=\"row\"><div class=\"col-md-6 links-col main-col\"><div class=\"gray-line-indicator\"><\/div><div class=\"link-items-container\"><div class=\"link-item active\" data-key=\"0\"><a class=\"component card w-100 vertical text-start shadow item-link-card cta-btn-chev chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/chatbots\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">\u4eba\u9593\u3089\u3057\u3055\u3092\u611f\u3058\u3055\u305b\u308b\u81ea\u52d5\u5316\u3092<\/h3><p class=\"text-16 link-desc\">\u63a8\u8ad6\u3001\u884c\u52d5\u3001\u305d\u3057\u3066\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5168\u4f53\u3078\u306e\u9069\u5fdc\u304c\u53ef\u80fd\u306a AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3067\u3001\u8907\u96d1\u306a\u9867\u5ba2\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3057\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer mt-1 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small link-cta-label btn btn-secondary chevron only\"><\/div><\/div><\/div><\/a><\/div><div class=\"link-item\" data-key=\"1\"><a class=\"component card w-100 vertical text-start shadow item-link-card cta-btn-chev chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/copilots\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">\u3042\u3089\u3086\u308b\u4f53\u9a13\u3092\u3088\u308a\u52b9\u7387\u7684\u306b<\/h3><p class=\"text-16 link-desc\">\u30c1\u30fc\u30e0\u306b\u3001\u6642\u9593\u306e\u7bc0\u7d04\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u904b\u7528\u3001\u305d\u3057\u3066\u3088\u308a\u826f\u3044\u6210\u679c\u306e\u5275\u51fa\u306b\u5fc5\u8981\u306a AI \u30d1\u30fc\u30c8\u30ca\u30fc\u3092\u63d0\u4f9b\u3057\u307e\u3057\u3087\u3046\u3002<\/p><\/div><div class=\"card-footer mt-1 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small link-cta-label btn btn-secondary chevron only\"><\/div><\/div><\/div><\/a><\/div><div class=\"link-item\" data-key=\"2\"><a class=\"component card w-100 vertical text-start shadow item-link-card cta-btn-chev chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/customer-journey-management\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u6700\u9069\u5316\u3059\u308b<\/h3><p class=\"text-16 link-desc\">\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a AI \u4e3b\u5c0e\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u6d3b\u7528\u3057\u3066\u3001\u5168\u4f53\u7684\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u8ffd\u8de1\u3001\u6e2c\u5b9a\u3001\u6539\u5584\u3057\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer mt-1 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small link-cta-label btn btn-secondary chevron only\"><\/div><\/div><\/div><\/a><\/div><div class=\"link-item\" data-key=\"3\"><a class=\"component card w-100 vertical text-start shadow item-link-card cta-btn-chev chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/integrations-apps\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">\u4f01\u696d\u5168\u4f53\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u9023\u643a\u3055\u305b\u308b<\/h3><p class=\"text-16 link-desc\">\u30c7\u30fc\u30bf\u3001\u30c4\u30fc\u30eb\u3001\u30b7\u30b9\u30c6\u30e0\u3092\u9023\u643a\u3055\u305b\u308b\u7d71\u5408\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3001\u3042\u3089\u3086\u308b\u4f53\u9a13\u3092\u8c4a\u304b\u306b\u3002<\/p><\/div><div class=\"card-footer mt-1 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small link-cta-label btn btn-secondary chevron only\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><div class=\"col-md-6 links-col media-col\"><img decoding=\"async\" data-img-key=\"0\" class=\"link-image active\" src=\"https:\/\/www.genesys.com\/media\/Deliver-automation-that-feels-human-thumbnail-hidef.png\" width=\"792\" height=\"738\" alt=\"Deliver automation that feels human thumbnail hidef\"><img decoding=\"async\" data-img-key=\"1\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/Make-every-experience-more-efficient-thumbnail-hidef.png\" width=\"792\" height=\"738\" alt=\"Make every experience more efficient thumbnail hidef\"><img decoding=\"async\" data-img-key=\"2\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/Optimize-customer-journeys-in-real-time-thumbnail-hidef.png\" width=\"792\" height=\"738\" alt=\"Optimize customer journeys in real time thumbnail hidef\"><img decoding=\"async\" data-img-key=\"3\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/Connect-experiences-across-the-enterprise-thumbnail-hidef.png\" width=\"792\" height=\"738\" alt=\"Connect experiences across the enterprise thumbnail hidef\"><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-md-6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u73fe\u4ee3\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u304a\u3051\u308b\u4fe1\u983c\u3067\u304d\u308b\u30ea\u30fc\u30c0\u30fc<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-end\"><a role=\"button\"  class=\"btn btn-secondary\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/analysts-and-users-agree-genesys-cloud-cx-leading-contact-center-platform\" target=\"\" rel=\"\">\u305d\u306e\u7406\u7531\u3092\u3054\u89a7\u304f\u3060\u3055\u3044<\/a><\/div>[\/vc_column][\/vc_row][vc_row r_scrollable=&#8221;yes&#8221; r_scrollable_on=&#8221;sm&#8221; el_class=&#8221;row-gap-4&#8243;][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">25\u5e74\u4ee5\u4e0a<\/p>\n<p>\u306e\u7d4c\u9a13[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">8,000\u793e\u4ee5\u4e0a<\/p>\n<p class=\"h5\">\u7dcf\u9867\u5ba2\u6570<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">100\u30ab\u56fd\u4ee5\u4e0a<\/p>\n<p class=\"h5\">\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u56fd\u6570<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">70\u5104\u4ee5\u4e0a<\/p>\n<p class=\"h5\">\u56db\u534a\u671f\u3054\u3068\u306e\u30b5\u30dd\u30fc\u30c8\u4f1a\u8a71\u6570<sup>1<\/sup><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">54\u65e5<\/p>\n<p class=\"h5\">\u9867\u5ba2\u306e\u5c0e\u5165\u307e\u3067\u306e\u5e73\u5747\u65e5\u6570<sup>1<\/sup><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">30\u4ee5\u4e0a<\/p>\n<p class=\"h5\">\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u8a8d\u8a3c<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"text-12\"><sup>1<\/sup> 2026\u5e74\u5ea6\u7b2c3\u56db\u534a\u671f\u6642\u70b9<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column offset=&#8221;vc_col-md-offset-3 vc_col-md-6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3051\u308b\u6700\u3082\u5f37\u529b\u306a\u539f\u52d5\u529b\u3067\u3059<\/h2>\n<p class=\"h5\" style=\"text-align: center;\">Genesys \u306f\u3001\u4e16\u754c\u6700\u5927\u7d1a\u306e\u30d6\u30e9\u30f3\u30c9\u304c\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u7372\u5f97\u3057\u3001\u7dad\u6301\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  \" href=\"\/ja-jp\/customer-stories\/virgin-atlantic\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"300\" height=\"72\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/virgin-atlantic-x300-1.webp\" alt=\"virgin-atlantic-x300\" ><\/div><div class=\"card-body\"><h3 class=\"h4\">CSAT\u304c25\u30dd\u30a4\u30f3\u30c8\u5411\u4e0a<br \/>\n\u4f1a\u8a71\u6570\u304c10%\u5897\u52a0<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  \" href=\"\/customer-stories\/best-buy-canada\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"840\" height=\"217\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/Best-Buy-Geek-Squad-logo-lock-up.png\" alt=\"Best Buy Canada - Geek Squad logo\" ><\/div><div class=\"card-body\"><h3 class=\"h4\">\u901a\u8a71\u306e60%\u306f AI \u306b\u3088\u3063\u3066\u89e3\u6c7a<br \/>\n\u30b3\u30b9\u30c8\u309220%\u524a\u6e1b<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  \" href=\"\/customer-stories\/engie-australia-new-zealand\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"840\" height=\"294\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/ENGIE-logo-optimized.png\" alt=\"ENGIE-logo-optimized\" ><\/div><div class=\"card-body\"><h3 class=\"h4\">NPS\u304c75%\u5411\u4e0a<br \/>\n\u624b\u4f5c\u696d\u309240%\u524a\u6e1b<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-md-5&#8243;][vc_single_image image=&#8221;550880&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-xs&#8221; si_alt_text=&#8221;Genesys\u306f\u3001Salesforce\u3001ServiceNow\u3001\u305d\u3057\u3066 CX \u5206\u91ce\u3067\u6700\u3082\u5145\u5b9f\u3057\u305f\u30d1\u30fc\u30c8\u30ca\u30fc\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u3068\u9023\u643a\u3057\u3066\u3044\u307e\u3059\u3002&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243; elemental_order=&#8221;order-2&#8243; offset=&#8221;vc_col-md-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>CX \u3092\u91cd\u8981\u306a\u3059\u3079\u3066\u306e\u30b7\u30b9\u30c6\u30e0\u306b\u63a5\u7d9a<\/h2>\n<p>Genesys\u306f\u3001Salesforce\u3001ServiceNow\u3001\u305d\u3057\u3066 CX \u5206\u91ce\u3067\u6700\u3082\u5145\u5b9f\u3057\u305f\u30d1\u30fc\u30c8\u30ca\u30fc\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u3068\u9023\u643a\u3057\u3066\u3044\u307e\u3059\u3002[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"\/ja-jp\/capabilities\/integrations-apps\" target=\"\" rel=\"\">\u7d71\u5408\u6a5f\u80fd\u3092\u898b\u308b<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243; elemental_order=&#8221;order-2&#8243; offset=&#8221;vc_col-md-5&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u65b0\u3057\u3044\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30a8\u30b3\u30ce\u30df\u30fc\u3092\u767a\u898b\u3059\u308b<\/h2>\n<p>AI \u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6e2c\u5b9a\u65b9\u6cd5\u3092,<br \/>\n&#8220;\u66f8\u304d\u63db\u3048\u3066\u3044\u307e\u3059\u3002\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u3068\u53ce\u76ca\u3092\u7d50\u3073\u3064\u3051\u308b\u6307\u6a19\u3092\u5b66\u3073\u307e\u3057\u3087\u3046\u3002[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"\/ja-jp\/experience-orchestration\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-md-offset-1 vc_col-md-5&#8243;][vc_single_image image=&#8221;615746&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-xs&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column offset=&#8221;vc_col-md-6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">\u30c8\u30ec\u30f3\u30c9\u30c8\u30d4\u30c3\u30af<\/p>\n<h2>\u4fe1\u983c\u3067\u304d\u308b CX \u306e\u5c02\u9580\u77e5\u8b58<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-offset-1 vc_col-md-5&#8243;][\/vc_column][vc_column el_class=&#8221;mt-md-2&#8243;]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"\/ja-jp\/resources\/the-cx-playbook-for-the-agentic-era\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"495\" height=\"360\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/LP-Thumbnail_The-CX-Playbook-for-the-Agentic-Era_EN-SG.png\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p class=\"assettag\">Ebook<\/p>\n<h3>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af AI \u6642\u4ee3\u306e CX \u6226\u7565\u30d7\u30ec\u30a4\u30d6\u30c3\u30af<\/h3>\n<p class=\"text-20\"><span class=\"TextRun SCXW83244123 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun CommentHighlightHovered SCXW83244123 BCX0\">\u00a0AI<\/span><span class=\"NormalTextRun CommentHighlightHovered SCXW83244123 BCX0\">\u00a0\u3067\u30b7\u30fc\u30e0\u30ec\u30b9\u304b\u3064\u6210\u679c\u306b\u3064\u306a\u304c\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u69cb\u7bc9\u3057\u305f\u5148\u9032\u4f01\u696d\u306e\u4e8b\u4f8b\u3092\u3054\u89a7\u304f\u3060\u3055\u3044<\/span><\/span><span class=\"TextRun SCXW83244123 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun CommentStart CommentHighlightHovered SCXW83244123 BCX0\">.<\/span><span class=\"NormalTextRun CommentHighlightHovered SCXW83244123 BCX0\">\u00a0<\/span><\/span><\/p>\n<\/div><div class=\"justify-content-end btn-container mt-2\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail  chevron-only  \" href=\"\/webinars\/five-trends-reshaping-customer-experience-in-2026\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"824\" height=\"528\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/Trends-824x528-1.png\" alt=\"Trends 824x528\" ><\/div><div class=\"card-body\"><p class=\"assettag\">\u30a6\u30a7\u30d3\u30ca\u30fc<\/p>\n<h4 class=\"h6\">2026\u5e74\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5f62\u4f5c\u308b5\u3064\u306e\u30c8\u30ec\u30f3\u30c9<\/h4>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail  chevron-only  \" href=\"\/ja-jp\/resources\/state-of-cx\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"820\" height=\"464\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/state-of-cx-mm-notext.png\" alt=\"state-of-cx-mm-notext\" ><\/div><div class=\"card-body\"><p class=\"assettag\">\u30ec\u30dd\u30fc\u30c8<\/p>\n<h4 class=\"h6\">The State of Customer Experience\uff08\u9867\u5ba2\u4f53\u9a13\u306e\u73fe\u72b6\uff09\u30ec\u30dd\u30fc\u30c8<\/h4>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail  chevron-only  \" href=\"\/ja-jp\/resources\/contact-center-buyers-guide\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"820\" height=\"464\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Buyers-Guide-for-AI-and-CX.jpg\" alt=\"820x464-Resource Thumbnail-Ebook-Buyers Guide for AI and CX\" ><\/div><div class=\"card-body\"><p class=\"assettag\">Ebook<\/p>\n<h4 class=\"h6\">2026\u5e74\u7248 AI \u304a\u3088\u3073 CX \u30d0\u30a4\u30e4\u30fc\u30ba\u30ac\u30a4\u30c9<\/h4>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column offset=&#8221;vc_col-md-5 vc_col-xs-12&#8243; el_class=&#8221;d-flex flex-row flex-wrap&#8221;][vc_column_text css=&#8221;&#8221; el_class=&#8221;col-12 col-md-6 col-lg-12 col-xl-12&#8243;]<\/p>\n<p class=\"eyebrow\">\u4fe1\u983c\u306b\u5024\u3059\u308b\u63a8\u5968\u60c5\u5831<\/p>\n<h2>\u30a2\u30ca\u30ea\u30b9\u30c8\u3068\u30e6\u30fc\u30b6\u30fc\u304c\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u8a8d\u3081\u308b\u30b8\u30a7\u30cd\u30b7\u30b9<\/h2>\n<p class=\"text-22\">\u30a2\u30ca\u30ea\u30b9\u30c8\u3068\u30e6\u30fc\u30b6\u30fc\u306e\u53cc\u65b9\u304b\u3089\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u8a8d\u3081\u3089\u308c\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u5206\u91ce\u3067\u65b0\u305f\u306a\u57fa\u6e96\u3092\u7bc9\u3044\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>[\/vc_column_text][vc_row_inner equal_height=&#8221;yes&#8221; el_class=&#8221;align-content-end col-md-6 col-lg-12 col-xl-12 row-gap-1 mt-2 mt-md-0&#8243;][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604444&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604438&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604445&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604441&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604439&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604443&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604440&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604442&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604447&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604446&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column offset=&#8221;vc_col-md-offset-1 vc_col-md-6&#8243; el_class=&#8221;mt-2 mt-lg-0&#8243;]<a class=\"component card w-100 bgc-lgray horizontal text-start thumbnail  chevron-only  \" href=\"\/ja-jp\/resources\/critical-capabilities-for-contact-center-as-a-service\" target=\"\" rel=\"\" ><div class=\"row align-items-start\"><div class=\"col-12 col-md-5 col-lg-6 \"><div class=\"thumbnail-col thumbnail\"><img decoding=\"async\" width=\"824\" height=\"528\" class=\"card-img thumbnail\" src=\"https:\/\/www.genesys.com\/media\/CC-25_Resource-landing-824x528-px-glass.png\" alt=\"CC '25_Resource landing-824x528-px-glass\" ><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body ps-0\"><p class=\"h6\">2025\u5e74 \u30ac\u30fc\u30c8\u30ca\u30fc\u00ae \u30b5\u30fc\u30d3\u30b9\u578b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5fc5\u9808\u6a5f\u80fd<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u30015\u3064\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u306e\u3046\u30613\u3064\u30671\u4f4d\u306b\u30e9\u30f3\u30af\u4ed8\u3051\u3055\u308c\u305f\u552f\u4e00\u306e\u30d9\u30f3\u30c0\u30fc\u3067\u3057\u305f\u3002<\/p>\n<\/div><div class=\"card-footer ps-0 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/div><\/a><a class=\"component card w-100 bgc-lgray horizontal text-start thumbnail  chevron-only  \" href=\"\/ja-jp\/resources\/idc-marketscape-worldwide-general-purpose-conversational-ai-platforms-vendor-assessment\" target=\"\" rel=\"\" ><div class=\"row align-items-start\"><div class=\"col-12 col-md-5 col-lg-6 \"><div class=\"thumbnail-col thumbnail\"><img decoding=\"async\" width=\"586\" height=\"368\" class=\"card-img thumbnail\" src=\"https:\/\/www.genesys.com\/media\/chunker-IDC-MarketSpace-analysts_agree.png\" alt=\"chunker-IDC MarketSpace-analysts_agree\" ><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body ps-0\"><p class=\"h6\">IDC MarketScape\uff1a\u4e16\u754c\u306e\u6c4e\u7528\u4f1a\u8a71\u578b AI \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0 2025 \u5e74\u7248\u30d9\u30f3\u30c0\u30fc\u8a55\u4fa1<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u3001IDC MarketScape\u306e\u6c4e\u7528\u5bfe\u8a71\u578b AI \u306e\u30ea\u30fc\u30c0\u30fc\u306b\u8a8d\u5b9a\u3055\u308c\u307e\u3057\u305f<\/p>\n<\/div><div class=\"card-footer ps-0 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/div><\/a><a class=\"component card w-100 bgc-lgray horizontal text-start thumbnail  chevron-only  \" href=\"\/ja-jp\/resources\/the-forrester-wave-contact-center-as-a-service\" target=\"\" rel=\"\" ><div class=\"row align-items-start\"><div class=\"col-12 col-md-5 col-lg-6 \"><div class=\"thumbnail-col thumbnail\"><img decoding=\"async\" width=\"821\" height=\"465\" class=\"card-img thumbnail\" src=\"https:\/\/www.genesys.com\/media\/MVP-Hompage-820x464-1.png\" alt=\"MVP Hompage - 820x464\" ><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body ps-0\"><p class=\"h6\">The Forrester Wave\u2122\uff1a\u300eContact-Center-As-A-Service Platforms, Q2 2025\uff08\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30a2\u30ba\u30fb\u30a2\u30fb\u30b5\u30fc\u30d3\u30b9\uff08CCaaS\uff092025 \u5e74\u7b2c 2 \u56db\u534a\u671f\uff09\u300f\u30ec\u30dd\u30fc\u30c8<\/p>\n<p>Genesys\u3001Forrester \u306b\u3088\u308a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30a2\u30ba\u30fb\u30a2\u30fb\u30b5\u30fc\u30d3\u30b9\uff08CCaaS\uff09\u5206\u91ce\u306e\u30ea\u30fc\u30c0\u30fc\u306b\u9078\u51fa<\/p>\n<\/div><div class=\"card-footer ps-0 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-white&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row el_class=&#8221;forced-modern&#8221;][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-glass centered cta-text-start  vc_custom_1782742261166\" role=\"button\" data-bs-toggle=\"modal\" aria-haspopup=\"true\" data-target=\"#getStartedBox\"  style=\"--ob-bg-mobile:url(https:\/\/www.genesys.com\/media\/CTA-banner_mobile-homepage.png);\"  href=\"#getStartedBox\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack card-body\"><div class=\"col-content col-md-4\"><div class=\"content-container\"><h2 class=\"h3 text-balance\">Genesys Cloud \u306e\u6d3b\u7528\u4f8b\u3092\u898b\u308b<\/h2>\n<p>\u5c02\u9580\u5bb6\u306b\u76f8\u8ac7\u3057\u3066\u3001\u6c38\u7d9a\u7684\u306a\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5b9f\u73fe\u3068\u3001\u4eca\u65e5\u306b\u304a\u3051\u308b\u771f\u306e\u52b9\u7387\u5316\u3092\u3069\u306e\u3088\u3046\u306b\u9054\u6210\u3067\u304d\u308b\u304b\u3092\u76f4\u63a5\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">\u59cb\u3081\u307e\u3057\u3087\u3046<\/div><\/div><\/div><\/div><\/a><style type='text\/css'>\r .forced-modern .component-cta-block .card-body { padding: 1rem 2.5rem; }\r <\/style>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_class=&#8221;pt-md-3&#038;#824 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":543483,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-97844","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/pages\/97844","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/comments?post=97844"}],"version-history":[{"count":25,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/pages\/97844\/revisions"}],"predecessor-version":[{"id":630624,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/pages\/97844\/revisions\/630624"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media\/543483"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=97844"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}