{"id":97609,"date":"2018-10-11T09:40:33","date_gmt":"2018-10-11T16:40:33","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=97609"},"modified":"2021-02-04T10:14:27","modified_gmt":"2021-02-04T18:14:27","slug":"improving-agent-performance","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/ja-jp\/better-results\/improving-agent-performance","title":{"rendered":"\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u6539\u5584"},"content":{"rendered":"

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\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b
\n\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u6539\u5584<\/h1>\n

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\u4e0b\u8a18\u3082\u4f75\u305b\u3066\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/h3>\n

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<\/div>

\u4e88\u6e2c\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0<\/h4><\/div>

\u4e88\u6e2c\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0<\/h4>

AI \u3092\u6d3b\u7528\u3057\u3001\u6700\u9ad8\u306e\u30b5\u30fc\u30d3\u30b9\u3068KPI\uff08\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff09\u3092\u9054\u6210\u3067\u304d\u308b\u53ef\u80fd\u6027\u304c\u6700\u3082\u9ad8\u3044\u5f93\u696d\u54e1\u3068\u9867\u5ba2\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30de\u30c3\u30c1\u30f3\u30b0\u3059\u308b<\/p>

\u8a73\u7d30\u3092\u898b\u308b<\/span><\/div><\/div><\/a><\/div>

\u97f3\u58f0\u30b5\u30fc\u30d3\u30b9<\/h4><\/div>

\u97f3\u58f0\u30b5\u30fc\u30d3\u30b9<\/h4>

\u97f3\u58f0\u8a8d\u8b58\u30b5\u30fc\u30d3\u30b9\u306e\u8a73\u7d30\u30da\u30fc\u30b8\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306b\u304a\u3051\u308b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30fb\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u53ef\u80fd\u306b\u3059\u308b\u9ad8\u7cbe\u5ea6\u306a\u97f3\u58f0\u8a8d\u8b58\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002<\/p>

\u8a73\u7d30\u3092\u898b\u308b<\/span><\/div><\/div><\/a><\/div>

\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/h4><\/div>

\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/h4>

\u6700\u65b0\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u4f7f\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u9023\u643a<\/p>

\u8a73\u7d30\u3092\u898b\u308b<\/span><\/div><\/div><\/a><\/div>

\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9<\/h4><\/div>

\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9<\/h4>

\u9867\u5ba2\u3068\u4fe1\u983c\u3092\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306e\u9375\u306f\u3001\u30bf\u30a4\u30e0\u30ea\u30fc\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3001\u9069\u5207\u306a\u5185\u5bb9\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u3001\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u3092\u6e80\u305f\u3057\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3<\/p>

\u8a73\u7d30\u3092\u898b\u308b<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row equal_height=”yes” content_placement=”middle” el_class=”mobile-reverse”][vc_column width=”2\/3″][vc_column_text]<\/p>\n

\u30c1\u30fc\u30e0\u9593\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308b\u751f\u7523\u6027\u306e\u5411\u4e0a<\/h3>\n

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<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” el_class=”section_light-gray”][vc_row equal_height=”yes” content_placement=”middle”][vc_column width=”1\/2″ offset=”vc_hidden-xs”][vc_single_image image=”10663″ img_size=”full”][\/vc_column][vc_column width=”1\/2″][vc_column_text]<\/p>\n

\u8cea\u306e\u9ad8\u3044\u60c5\u5831\u3067\u9867\u5ba2\u306b\u5bfe\u5fdc<\/h3>\n

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\u3059\u3079\u3066\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u30c8\u30c3\u30d7\u30d1\u30d5\u30a9\u30fc\u30de\u30fc\u306b<\/h3>\n

\u672c\u5f53\u306e\u610f\u5473\u3067\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u7ba1\u7406\u3092\u884c\u3046\u306b\u306f\u3001\u30c8\u30c3\u30d7\u30d1\u30d5\u30a9\u30fc\u30de\u30fc\u3092\u6210\u529f\u306b\u5c0e\u304f\u30b9\u30ad\u30eb\u3001\u77e5\u8b58\u3001\u305d\u306e\u4ed6\u306e\u7279\u6027\u3092\u7406\u89e3\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u3046\u3067\u306a\u3051\u308c\u3070\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30b9\u30ad\u30eb\u3001\u77e5\u8b58\u3001\u305d\u306e\u4ed6\u306e\u7279\u6027\u3092\u4f38\u3070\u3059\u305f\u3081\u306e\u8a73\u3057\u3044\u8a08\u753b\u306f\u7b56\u5b9a\u3067\u304d\u307e\u305b\u3093\u3002\u4f7f\u7528\u53ef\u80fd\u306a\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u30c7\u30fc\u30bf\u3092\u3059\u3079\u3066\u6d3b\u7528\u3057\u3066\u3001\u5f79\u5272\u3054\u3068\u306e\u512a\u308c\u305f\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5b9a\u7fa9\u3057\u3001\u5404\u5f93\u696d\u54e1\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u628a\u63e1\u3057\u307e\u3059\u3002\u500b\u3005\u306b\u5408\u308f\u305b\u305f\u30b3\u30fc\u30c1\u30f3\u30b0\u3068\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3092\u63d0\u4f9b\u3057\u3001\u30c1\u30fc\u30e0\u5168\u4f53\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5411\u4e0a\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u60c5\u5831\u306f\u3001\u3059\u3079\u3066\u3053\u3053\u306b\u3042\u308a\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=”1\/3″]

<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<\/span>[vc_column_text]<\/p>\n

\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u76ee\u7684\u5225\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/h3>\n

[\/vc_column_text]

\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30af\u30e9\u30a6\u30c9\u79fb\u884c<\/h5><\/a><\/div>
\u8cac\u4efb\u3042\u308bAI<\/h5><\/a><\/div>
\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8(WFM)\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2 101<\/h5><\/a><\/div>
\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8<\/h5><\/a><\/div>
CX \u30b3\u30d1\u30a4\u30ed\u30c3\u30c8\u5b8c\u5168\u30ac\u30a4\u30c9<\/h5><\/a><\/div>
\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3<\/h5><\/a><\/div>
\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/h5><\/a><\/div>
Genesys \u30c1\u30e3\u30ea\u30c6\u30a3\u5272\u5f15\u30d7\u30ed\u30b0\u30e9\u30e0<\/h5><\/a><\/div>
Genesys Cloud EX<\/h5><\/a><\/div>
\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3<\/h5><\/a><\/div>
Beyond – Knowledge without limits<\/h5><\/a><\/div>
\u30d5\u30a7\u30e9\u30fc\u30ea<\/h5><\/a><\/div>
Genesys \u3068 NICE \u306e\u6bd4\u8f03<\/h5><\/a><\/div>
Super Human Service<\/h5><\/a><\/div>
Genesys Choice<\/h5><\/a><\/div>
New normal and WFH<\/h5><\/a><\/div>
Cloud migration<\/h5><\/a><\/div>
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