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[]\">Xperience\u306b\u306f\u3001\u6570\u767e\u4eba\u306eCX\u30ea\u30fc\u30c0\u30fc\u3084\u696d\u754c\u306e\u6709\u8b58\u8005\u304c\u6771\u4eac\u306b\u96c6\u7d50\u3057\u307e\u3057\u305f\u3002\u696d\u754c\u306e\u672a\u6765\u3092\u5f62\u3065\u304f\u308b\u30a2\u30a4\u30c7\u30a2\u3084\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3001\u6ce8\u76ee\u306e\u30bb\u30c3\u30b7\u30e7\u30f3\u3092\u3001\u7121\u6599\u3067\u3054\u89a7\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row r_gutter_size=&#8221;gutter-large&#8221; content_placement=&#8221;top&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]Xperience Tokyo 2026\u306e\u30c6\u30fc\u30de\u306f\u3001\u300cWinning in the Agentic Era\u300d\u3002\u751f\u6210AI\u304b\u3089\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30afAI\u3078\u3068\u9032\u5316\u3059\u308b\u306a\u304b\u3001\u4f01\u696d\u306fAI\u3092\u3069\u3046\u6d3b\u7528\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u3069\u3046\u518d\u5b9a\u7fa9\u3057\u3066\u3044\u304f\u3079\u304d\u304b\u3002\u57fa\u8abf\u8b1b\u6f14\u3001\u7d4c\u55b6\u5c64\u306b\u3088\u308b\u30d1\u30cd\u30eb\u30c7\u30a3\u30b9\u30ab\u30c3\u30b7\u30e7\u30f3\u3001\u305d\u3057\u3066\u7279\u5225\u8b1b\u6f14\u3068\u3044\u30463\u3064\u306e\u30bb\u30c3\u30b7\u30e7\u30f3\u3092\u901a\u3058\u3066\u3001\u305d\u306e\u554f\u3044\u306b\u591a\u89d2\u7684\u306b\u8feb\u308a\u307e\u3057\u305f\u3002<\/p>\n<h3>\u57fa\u8abf\u8b1b\u6f14\uff1a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30afAI\u6642\u4ee3\u306b\u518d\u5b9a\u7fa9\u3059\u308b\u9867\u5ba2\u4f53\u9a13<\/h3>\n<p><img decoding=\"async\" style=\"float: right; margin: 20px 20px 20px 20px;\" src=\"https:\/\/www.genesys.com\/media\/0124NIH_0284-300x200.jpg\" alt=\"\" width=\"475\" height=\"317\" \/><\/p>\n<p dir=\"ltr\">AI\u306e\u9032\u5316\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u5bfe\u5fdc\u3092\u3088\u308a\u901f\u304f\u3001\u52b9\u7387\u7684\u306b\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u5f62\u3067\u884c\u3046\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3057\u305f\u3002\u5fdc\u7b54\u306f\u77ac\u6642\u306b\u306a\u308a\u3001\u5bfe\u5fdc\u306e\u7cbe\u5ea6\u3082\u4e0a\u304c\u308a\u3001\u500b\u3005\u306e\u9867\u5ba2\u306b\u5408\u308f\u305b\u305f\u4f53\u9a13\u306e\u63d0\u4f9b\u3082\u73fe\u5b9f\u7684\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p dir=\"ltr\">\u3057\u304b\u3057\u3001\u305d\u308c\u3060\u3051\u3067\u300c\u512a\u308c\u305fCX\u300d\u3068\u8a00\u3048\u308b\u306e\u3067\u3057\u3087\u3046\u304b\u3002\u751f\u6210AI\u304b\u3089\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30afAI\u3078\u3068\u9032\u5316\u3059\u308b\u306a\u304b\u3067\u3001AI\u306f\u5358\u306b\u4eba\u3092\u652f\u63f4\u3059\u308b\u5b58\u5728\u304b\u3089\u3001\u9867\u5ba2\u306e\u610f\u56f3\u3084\u72b6\u6cc1\u3092\u7406\u89e3\u3057\u3001\u81ea\u3089\u5224\u65ad\u30fb\u884c\u52d5\u3059\u308b\u5b58\u5728\u3078\u3068\u5909\u308f\u308a\u3064\u3064\u3042\u308a\u307e\u3059\u3002\u305d\u308c\u306b\u4f34\u3044\u3001\u4f01\u696d\u3068\u9867\u5ba2\u306e\u95a2\u4fc2\u3001\u305d\u3057\u3066\u4eba\u3068AI\u306e\u5f79\u5272\u305d\u306e\u3082\u306e\u304c\u3001\u5927\u304d\u304f\u518d\u5b9a\u7fa9\u3055\u308c\u3088\u3046\u3068\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p dir=\"ltr\">\u672c\u30bb\u30c3\u30b7\u30e7\u30f3\u3067\u306f\u3001AI\u306b\u4f55\u3092\u4efb\u305b\u3001\u4eba\u306f\u3069\u3053\u3067\u4fa1\u5024\u3092\u767a\u63ee\u3059\u3079\u304d\u304b\u3092\u554f\u3044\u76f4\u3057\u306a\u304c\u3089\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u63cf\u304f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30afAI\u6642\u4ee3\u306e\u9867\u5ba2\u4f53\u9a13\u30d3\u30b8\u30e7\u30f3\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002\u3042\u308f\u305b\u3066\u3001AI\u30fb\u4eba\u30fb\u30c7\u30fc\u30bf\u30fb\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u3064\u306a\u304e\u3001\u4f01\u696d\u72ec\u81ea\u306e\u300cCX Done Right\u300d\u3092\u5b9f\u73fe\u3059\u308b\u6700\u65b0\u306eAI\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3084\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306b\u3082\u89e6\u308c\u3001\u3053\u308c\u304b\u3089\u306eCX\u306b\u6c42\u3081\u3089\u308c\u308b\u65b0\u3057\u3044\u8996\u70b9\u3092\u63d0\u793a\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" style=\"float: left; margin: 20px 20px 20px 20px;\" src=\"https:\/\/www.genesys.com\/media\/0497NIG_1949-1-300x200.jpg\" alt=\"\" width=\"475\" height=\"317\" \/><\/p>\n<h4>\u30d1\u30cd\u30eb\u30c7\u30a3\u30b9\u30ab\u30c3\u30b7\u30e7\u30f3\uff1aAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u6642\u4ee3\u306eCX\u7d4c\u55b6<\/h4>\n<p dir=\"ltr\">\u751f\u6210AI\u306e\u9032\u5316\u306b\u3088\u308a\u3001\u4f01\u696d\u306e\u9867\u5ba2\u63a5\u70b9\u306f\u3001\u696d\u52d9\u3092\u52b9\u7387\u5316\u3059\u308b\u5834\u304b\u3089\u3001\u4f01\u696d\u4fa1\u5024\u3092\u751f\u307f\u51fa\u3059\u6226\u7565\u8cc7\u7523\u3078\u3068\u5927\u304d\u304f\u5909\u308f\u308d\u3046\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u672c\u30bb\u30c3\u30b7\u30e7\u30f3\u3067\u306f\u3001CX\u5909\u9769\u3092\u30ea\u30fc\u30c9\u3059\u308b\u4f01\u696d\u306e\u30ea\u30fc\u30c0\u30fc\u305f\u3061\u304c\u4e00\u5802\u306b\u4f1a\u3057\u3001AI\u6642\u4ee3\u306e\u9867\u5ba2\u4f53\u9a13\u306e\u3042\u308a\u65b9\u3084\u3001CX\u3092\u7d4c\u55b6\u6226\u7565\u306b\u3069\u3046\u4f4d\u7f6e\u3065\u3051\u308b\u3079\u304d\u304b\u3092\u8b70\u8ad6\u3057\u307e\u3059\u3002<\/p>\n<p dir=\"ltr\">\u30b1\u30eb\u30d2\u30e3\u30fc \u30b8\u30e3\u30d1\u30f3\u3001JCOM\u3001\u30c1\u30e5\u30fc\u30ea\u30c3\u30d2\u4fdd\u967a\u306e\u7d4c\u55b6\u5c64\u304c\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30afAI\u304c\u3082\u305f\u3089\u3059\u53ef\u80fd\u6027\u3068\u8ab2\u984c\u3001\u4f01\u696d\u304c\u4eca\u5411\u304d\u5408\u3046\u3079\u304d\u30c6\u30fc\u30de\u3001\u305d\u3057\u3066\u4eca\u5f8c\u63cf\u3044\u3066\u3044\u308b\u30d3\u30b8\u30e7\u30f3\u306b\u3064\u3044\u3066\u3001\u7387\u76f4\u306a\u8996\u70b9\u3067\u8a9e\u308a\u5408\u3044\u307e\u3059\u3002\u3059\u3067\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u308b\u3053\u3068\u3060\u3051\u3067\u306a\u304f\u3001\u691c\u8a0e\u4e2d\u306e\u30c6\u30fc\u30de\u3084\u610f\u601d\u6c7a\u5b9a\u306e\u904e\u7a0b\u306b\u3082\u8e0f\u307f\u8fbc\u3093\u3060\u5185\u5bb9\u3067\u3059\u3002<\/p>\n<p dir=\"ltr\">\u3053\u308c\u306f\u6210\u529f\u4e8b\u4f8b\u3092\u7d39\u4ecb\u3059\u308b\u30bb\u30c3\u30b7\u30e7\u30f3\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u5909\u9769\u306e\u6700\u524d\u7dda\u306b\u7acb\u3064\u30ea\u30fc\u30c0\u30fc\u540c\u58eb\u304c\u3001\u3053\u308c\u304b\u3089\u306eCX\u306e\u65b9\u5411\u6027\u3092\u5171\u306b\u8003\u3048\u308b\u3001\u5b9f\u8df5\u7684\u306a\u8b70\u8ad6\u306e\u5834\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" style=\"float: right; margin: 20px 20px 20px 20px;\" src=\"https:\/\/www.genesys.com\/media\/0863NIG_3182-300x200.jpg\" alt=\"\" width=\"475\" height=\"317\" \/><\/p>\n<h4>\u7279\u5225\u8b1b\u6f14\uff1aAI\u306f\u3001\u6b21\u306b\u8ab0\u3068\u5354\u50cd\u3059\u308b\u306e\u304b<\/h4>\n<p dir=\"ltr\">\u751f\u6210AI\u304b\u3089\u3001\u81ea\u3089\u8003\u3048\u3001\u5224\u65ad\u3057\u3001\u884c\u52d5\u3059\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30afAI\u3078\u3068\u9032\u5316\u3059\u308b\u306a\u304b\u3067\u3001\u79c1\u305f\u3061\u3068AI\u306e\u95a2\u4fc2\u305d\u306e\u3082\u306e\u304c\u5927\u304d\u304f\u5909\u308f\u308d\u3046\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u4eba\u3068AI\u304c\u5354\u50cd\u3057\u3001\u3055\u3089\u306bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u540c\u58eb\u304c\u9023\u643a\u3059\u308b\u6642\u4ee3\u3001\u4eba\u9593\u306e\u5f79\u5272\u3084\u4f01\u696d\u306e\u3042\u308a\u65b9\u306f\u3069\u3046\u5909\u5316\u3057\u3066\u3044\u304f\u306e\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n<p dir=\"ltr\">\u672c\u8b1b\u6f14\u3067\u306f\u3001\u65e5\u672c\u5927\u5b66\u30fb\u5927\u6fa4\u6b63\u5f66\u6c0f\u304c\u3001Human-Agent Interaction\u306e\u8996\u70b9\u304b\u3089\u4eba\u3068AI\u306e\u95a2\u4fc2\u6027\u306e\u9032\u5316\u3092\u8aad\u307f\u89e3\u304d\u307e\u3059\u3002AI\u3092\u5358\u306b\u300c\u4f7f\u3046\u300d\u5b58\u5728\u3068\u3057\u3066\u3067\u306f\u306a\u304f\u3001\u300c\u5171\u306b\u8003\u3048\u3001\u884c\u52d5\u3059\u308b\u300d\u4ef2\u9593\u3068\u3057\u3066\u6349\u3048\u76f4\u3059\u3068\u304d\u3001\u4f01\u696d\u3068\u9867\u5ba2\u306e\u95a2\u4fc2\u306b\u306f\u3069\u306e\u3088\u3046\u306a\u53ef\u80fd\u6027\u304c\u751f\u307e\u308c\u308b\u306e\u304b\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30afAI\u6642\u4ee3\u306b\u3001\u4eba\u3068AI\u304c\u3069\u306e\u3088\u3046\u306a\u95a2\u4fc2\u3092\u7bc9\u304d\u3001\u3069\u3046\u5354\u50cd\u3057\u3066\u3044\u304f\u306e\u304b\u3001\u305d\u306e\u672a\u6765\u3092\u898b\u636e\u3048\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h4>Xperience Tokyo 2026\u3092\u632f\u308a\u8fd4\u3063\u3066<\/h4>\n<p dir=\"ltr\">\u57fa\u8abf\u8b1b\u6f14\u3001\u7d4c\u55b6\u5c64\u306b\u3088\u308b\u30d1\u30cd\u30eb\u30c7\u30a3\u30b9\u30ab\u30c3\u30b7\u30e7\u30f3\u3001\u305d\u3057\u3066\u7279\u5225\u8b1b\u6f14\u3002\u305d\u308c\u305e\u308c\u7570\u306a\u308b\u8996\u70b9\u304b\u3089\u8a9e\u3089\u308c\u305f3\u3064\u306e\u30bb\u30c3\u30b7\u30e7\u30f3\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30afAI\u6642\u4ee3\u306b\u304a\u3051\u308b\u9867\u5ba2\u4f53\u9a13\u306e\u3042\u308a\u65b9\u306b\u3064\u3044\u3066\u3001\u591a\u304f\u306e\u793a\u5506\u3092\u6b8b\u3057\u307e\u3057\u305f\u3002<\/p>\n<p dir=\"ltr\">AI\u304c\u81ea\u3089\u8003\u3048\u3001\u5224\u65ad\u3057\u3001\u884c\u52d5\u3059\u308b\u6642\u4ee3\u306b\u3001\u4f01\u696d\u306f\u4f55\u3092\u4efb\u305b\u3001\u3069\u3053\u3067\u4eba\u306e\u4fa1\u5024\u3092\u767a\u63ee\u3059\u3079\u304d\u304b\u3002Xperience Tokyo 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src=\"https:\/\/www.genesys.com\/media\/0978NIH_2771-1.jpg\" alt=\"\" width=\"440\" height=\"316\" \/>\u00a0\u00a0\u00a0<img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/0996NIG_3572.jpg\" alt=\"\" width=\"440\" height=\"316\" \/>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; el_class=&#8221;sidebar-col&#8221;]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-center \"  href=\"https:\/\/www.genesys.com\/ja-jp\/blog\" target=\"\" rel=\"\"><div class=\"card-body text-center col-content\"><h3 style=\"text-align: center;\">\u6700\u65b0\u60c5\u5831\u306f\u3053\u3061\u3089\u304b\u3089<\/h3>\n<p style=\"text-align: center;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3084AI\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u95a2\u3059\u308b\u6700\u65b0\u60c5\u5831\u3084\u30c8\u30ec\u30f3\u30c9\u3092\u3001\u30b8\u30a7\u30cd\u30b7\u30b9 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