{"id":639934,"date":"2025-10-30T12:43:12","date_gmt":"2025-10-30T19:43:12","guid":{"rendered":"https:\/\/www.genesys.com\/digital-customer-experience"},"modified":"2026-09-16T22:19:47","modified_gmt":"2026-09-17T05:19:47","slug":"digital-customer-experience","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/ja-jp\/digital-customer-experience","title":{"rendered":"\u30c7\u30b8\u30bf\u30eb\u5206\u91ce\u306e\u9867\u5ba2\u4f53\u9a13"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>How digital customer experience is reshaping CX<\/h1>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_single_image image=&#8221;600151&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column c_sticky=&#8221;yes&#8221; width=&#8221;1\/4&#8243; el_class=&#8221;pillar-nav&#8221; offset=&#8221;vc_hidden-xs&#8221;][vc_row_inner el_class=&#8221;mx-0&#8243;][vc_column_inner el_class=&#8221;pillar-nav-list px-0&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;nav-list-container&#8221;]<\/p>\n<ul class=\"nav-list pillar-nav-list\">\n<li class=\"nav-item-wrapper\" data-group=\"0\"><a class=\"nav-item nav-main\" href=\"#main-0\">Introduction<\/a><\/li>\n<li class=\"nav-item-wrapper\" data-group=\"1\"><a class=\"nav-item nav-main\" href=\"#main-1\">Understanding digital CX<\/a><\/li>\n<li class=\"nav-item-wrapper\" data-group=\"2\"><a class=\"nav-item nav-main\" href=\"#main-2\">Digital vs. traditional CX<\/a><\/li>\n<li class=\"nav-item-wrapper\" data-group=\"3\"><a class=\"nav-item nav-main\" href=\"#main-3\">Key elements of a successful digital CX strategy<\/a><\/li>\n<li class=\"nav-item-wrapper\" data-group=\"4\"><a class=\"nav-item nav-main\" href=\"#main-4\">The digital customer journey explained<\/a><\/li>\n<li class=\"nav-item-wrapper\" data-group=\"5\"><a class=\"nav-item nav-main\" href=\"#main-5\">Tech transforming digital CX<\/a><\/li>\n<li class=\"nav-item-wrapper\" data-group=\"6\"><a class=\"nav-item nav-main\" href=\"#main-6\">Getting started<\/a><\/li>\n<li class=\"nav-item-wrapper\" data-group=\"7\"><a class=\"nav-item nav-main\" href=\"#main-7\">Step-by-step guide to implementation<\/a><\/li>\n<li class=\"nav-item-wrapper\" data-group=\"8\"><a class=\"nav-item nav-main\" href=\"#main-8\">Measuring success<\/a><\/li>\n<li class=\"nav-item-wrapper\" data-group=\"9\"><a class=\"nav-item nav-main\" href=\"#main-9\">Conclusion<\/a><\/li>\n<li class=\"nav-item-wrapper\" data-group=\"10\"><a class=\"nav-item nav-main\" href=\"#main-10\">Frequently asked questions<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-0 vc_col-md-offset-0 vc_col-sm-offset-0&#8243; el_class=&#8221;pillar-content&#8221;][vc_row_inner el_id=&#8221;main-0&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">\u306f\u3058\u3081\u306b<\/p>\n<h2 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CX \u306f\u5358\u306a\u308b\u9078\u629e\u80a2\u306e\u4e00\u3064\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u305d\u308c\u306f\u6210\u9577\u306e\u8d77\u7206\u5264\u3068\u306a\u308b\u3082\u306e\u3067\u3059\u3002[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221; ct_stat_link=&#8221;url:%2Fen-sg%2Fresources%2Fstate-of-cx&#8221;]<\/p>\n<p class=\"text-60\">One in four<\/p>\n<p>consumers have used a chatbot or virtual agent in the last year<br \/>\n&#8211; \u201cThe State of Customer Experience,\u201d Genesys, 2025[\/vc_column_text][vc_row_inner el_id=&#8221;main-2&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">\u30c7\u30b8\u30bf\u30eb CX \u3068\u5f93\u6765\u578b CX \u306e\u9055\u3044<\/p>\n<h2>\u30c7\u30b8\u30bf\u30eb CX \u3068\u5f93\u6765\u578b CX \u306e\u9055\u3044<\/h2>\n<h3>\u30c7\u30b8\u30bf\u30eb CX \u3068\u5f93\u6765\u578b CX 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el_id=&#8221;main-4&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">\u30c7\u30b8\u30bf\u30eb\u5206\u91ce\u306b\u304a\u3051\u308b\u9867\u5ba2\u4f53\u9a13<\/p>\n<h2>\u30c7\u30b8\u30bf\u30eb\u5206\u91ce\u306b\u304a\u3051\u308b\u9867\u5ba2\u4f53\u9a13<\/h2>\n<h3>\u9867\u5ba2\u4f53\u9a13\u306b\u304a\u3051\u308b\u5404\u6bb5\u968e\u3092\u6574\u7406\u3059\u308b<\/h3>\n<p>\u30c7\u30b8\u30bf\u30eb\u5206\u91ce\u306b\u304a\u3051\u308b\u9867\u5ba2\u4f53\u9a13\u306b\u306f\u901a\u5e38\u300c\u8a8d\u77e5\u300d\u3001\u300c\u691c\u8a0e\u300d\u3001\u300c\u8cfc\u5165\u300d\u3001\u300c\u30b5\u30fc\u30d3\u30b9\u300d\u3001\u300c\u4fe1\u983c\u6027\u300d\u3068\u3044\u3046 5 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ct_style=&#8221;stat&#8221; css=&#8221;&#8221; ct_stat_link=&#8221;url:%2Fen-sg%2Fresources%2Fstate-of-cx&#8221;]<\/p>\n<p class=\"text-60\">40%<\/p>\n<p>of consumers surveyed find it \u201creally frustrating\u201d when they can\u2019t move seamlessly from a chatbot to an agent<\/p>\n<p>&#8211; \u201cThe State of Customer Experience,\u201d Genesys, 2025[\/vc_column_text][vc_row_inner el_id=&#8221;main-5&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u3088\u308b\u30c7\u30b8\u30bf\u30eb CX \u306e\u5909\u9769<\/p>\n<h2>\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u3088\u308b\u30c7\u30b8\u30bf\u30eb CX \u306e\u5909\u9769<\/h2>\n<h3>AI\u3001\u81ea\u52d5\u5fdc\u7b54\u6a5f\u80fd\u3001\u81ea\u52d5\u5316\u306e\u6301\u3064\u5f79\u5272<\/h3>\n<p>\u4eba\u5de5\u77e5\u80fd\uff08 AI \uff09\u306f\u3001\u6700\u65b0\u306e\u30c7\u30b8\u30bf\u30eb CX 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el_id=&#8221;main-6&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">\u3055\u3042\u59cb\u3081\u307e\u3057\u3087\u3046<\/p>\n<h2>\u521d\u5fc3\u8005\u5411\u3051\u30ac\u30a4\u30c9\uff1a\u30c7\u30b8\u30bf\u30eb CX \u5165\u9580<\/h2>\n<h3>\u59cb\u3081\u308b\u306e\u306b\u5fc5\u8981\u306a\u3082\u306e\uff1a\u6280\u8853\u8a2d\u5099\u3001\u80fd\u529b\u3001\u8cc7\u6e90<\/h3>\n<p>\u30c7\u30b8\u30bf\u30eb CX \u306e\u69cb\u7bc9\u3092\u59cb\u3081\u308b\u306b\u306f\u3001\u9069\u5207\u306a\u6280\u8853\u8a2d\u5099\u3068\u80fd\u529b\u306e\u53cc\u65b9\u304c\u5fc5\u8981\u3067\u3059\u3002\u5fc5\u9808\u3068\u306a\u308b\u6280\u8853\u8a2d\u5099\u306b\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u69cb\u7bc9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3001CRM 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\u306e\u69cb\u7bc9\u3092\u59cb\u3081\u308b\u306b\u306f\u3001\u9069\u5207\u306a\u6280\u8853\u8a2d\u5099\u3068\u80fd\u529b\u306e\u53cc\u65b9\u304c\u5fc5\u8981\u3067\u3059\u3002\u5fc5\u9808\u3068\u306a\u308b\u6280\u8853\u8a2d\u5099\u306b\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u69cb\u7bc9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3001CRM \uff08\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff09\u30b7\u30b9\u30c6\u30e0\u3001\u5206\u6790\u30c4\u30fc\u30eb\u306a\u3069\u304c\u3042\u308a\u307e\u3059\u3002\u307e\u305f\u30c1\u30fc\u30e0\u306b\u306f\u3001\u30e1\u30fc\u30eb\u3084\u30c1\u30e3\u30c3\u30c8\u306a\u3069\u306e\u30c7\u30b8\u30bf\u30eb\u3067\u306e\u3084\u308a\u53d6\u308a\u3001\u30c7\u30fc\u30bf\u306e\u5206\u6790\u3001\u9867\u5ba2\u3078\u306e\u5171\u611f\u3068\u3044\u3063\u305f\u80fd\u529b\u304c\u5fc5\u8981\u306b\u306a\u308a\u307e\u3059\u3002\u305d\u3057\u3066\u3001\u7814\u4fee\u30d7\u30ed\u30b0\u30e9\u30e0\u3084\u6280\u8853\u63d0\u643a\u4f01\u696d\u3068\u3044\u3063\u305f\u5404\u7a2e\u8cc7\u6e90\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u52b9\u679c\u7684\u306a\u4e8b\u696d\u62e1\u5927\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002[\/vc_column_text][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221; ct_stat_link=&#8221;url:%2Fen-sg%2Fresources%2Fstate-of-cx&#8221;]<\/p>\n<p class=\"text-60\">97%<\/p>\n<p>of consumers surveyed say it\u2019s important to be able to move between channels and have context preserved<\/p>\n<p>&#8211; \u201cThe State of Customer Experience,\u201d Genesys, 2025[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;main-7&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">\u5b9f\u88c5\u306e\u305f\u3081\u306e\u6bb5\u968e\u7684\u30ac\u30a4\u30c9<\/p>\n<h2>\u30c7\u30b8\u30bf\u30eb CX \u5b9f\u88c5\u306e\u305f\u3081\u306e\u6bb5\u968e\u7684\u30ac\u30a4\u30c9<\/h2>\n<h3>\u30b9\u30c6\u30c3\u30d71\uff1a\u73fe\u72b6\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u628a\u63e1\u3059\u308b<\/h3>\n<p>\u307e\u305a\u73fe\u72b6\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u660e\u78ba\u306b\u628a\u63e1\u3059\u308b\u3053\u3068\u304b\u3089\u59cb\u3081\u307e\u3059\u3002\u305d\u308c\u306b\u3088\u308a\u3001\u30c7\u30b8\u30bf\u30eb\u6280\u8853\u306e\u5c0e\u5165\u304c\u3001\u9867\u5ba2\u306e\u5229\u4fbf\u6027\u3001\u5bfe\u5fdc\u30b9\u30d4\u30fc\u30c9\u3001\u500b\u5225\u6700\u9069\u5316\u7b49\u306e\u3069\u306e\u9818\u57df\u3092\u6539\u5584\u3059\u308b\u304b\u7279\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<h3>\u30b9\u30c6\u30c3\u30d72\uff1a\u91cd\u8981\u306a\u30c7\u30b8\u30bf\u30eb\u306e\u9867\u5ba2\u63a5\u70b9\u3092\u7279\u5b9a\u3059\u308b<\/h3>\n<p>\u9867\u5ba2\u306b\u3088\u308b\u81ea\u5df1\u89e3\u6c7a\u306e\u30b5\u30dd\u30fc\u30c8\u3001\u30d3\u30c7\u30aa\u901a\u8a71\u3001\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u306b\u304a\u3051\u308b\u9867\u5ba2\u4f53\u9a13\u306a\u3069\u3001\u9867\u5ba2\u3078\u306e\u5f71\u97ff\u304c\u7279\u306b\u5927\u304d\u3044\u9867\u5ba2\u63a5\u70b9\u306e\u512a\u5148\u9806\u4f4d\u3092\u4ed8\u3051\u307e\u3057\u3087\u3046\u3002\u305d\u306e\u4e2d\u304b\u3089\u3001\u30c7\u30b8\u30bf\u30eb CX \u304c\u8fc5\u901f\u306b\u9867\u5ba2\u306e\u8ab2\u984c\u3092\u89e3\u6c7a\u3067\u304d\u308b\u3082\u306e\u306b\u7126\u70b9\u3092\u5f53\u3066\u307e\u3059\u3002<\/p>\n<h3>\u30b9\u30c6\u30c3\u30d73\uff1a\u6280\u8853\u8a2d\u5099\u3092\u7d71\u5408\u3057\u3001\u30c1\u30fc\u30e0\u306b\u80fd\u529b\u7814\u4fee\u3092\u884c\u3046<\/h3>\n<p>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3001\u30c7\u30fc\u30bf\u5206\u6790\u3001\u81ea\u52d5\u5316\u3092\u53ef\u80fd\u306b\u3059\u308b\u6280\u8853\u8a2d\u5099\u3092\u9078\u629e\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u6280\u8853\u3092\u52b9\u7387\u7684\u306b\u4f7f\u7528\u3067\u304d\u308b\u3088\u3046\u30c1\u30fc\u30e0\u306b\u7814\u4fee\u3092\u884c\u3044\u3001\u9867\u5ba2\u3068\u306e\u3042\u3089\u3086\u308b\u3084\u308a\u53d6\u308a\u306b\u304a\u3044\u3066\u3001\u5bfe\u5fdc\u306e\u4e00\u8cab\u6027\u3092\u78ba\u4fdd\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3>\u30b9\u30c6\u30c3\u30d74\uff1a\u30c7\u30b8\u30bf\u30eb CX \u5c0e\u5165\u306e\u8a55\u4fa1\u3092\u884c\u3044\u3001\u7d99\u7d9a\u7684\u306b\u6539\u5584\u306b\u53d6\u308a\u7d44\u3080<\/h3>\n<p>\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306f\u5e38\u306b\u5909\u5316\u3057\u3066\u3044\u304d\u307e\u3059\u3002\u30a2\u30f3\u30b1\u30fc\u30c8\u3084SNS\u3067\u306e\u8a55\u5224\u3001\u30c7\u30fc\u30bf\u5206\u6790\u3092\u901a\u3057\u3066\u3001\u30c7\u30b8\u30bf\u30eb CX \u5c0e\u5165\u306b\u95a2\u3059\u308b\u8a55\u4fa1\u3092\u53ce\u96c6\u3057\u307e\u3057\u3087\u3046\u3002\u30c7\u30b8\u30bf\u30eb\u306e\u9867\u5ba2\u63a5\u70b9\u3092\u7d99\u7d9a\u7684\u306b\u30c6\u30b9\u30c8\u3057\u3001\u6539\u5584\u3092\u91cd\u306d\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u9867\u5ba2\u304b\u3089\u306e\u4fe1\u983c\u6027\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;main-8&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">\u6210\u679c\u306e\u6e2c\u5b9a<\/p>\n<h2>\u30c7\u30b8\u30bf\u30eb CX \u5c0e\u5165\u6210\u679c\u306e\u6e2c\u5b9a<\/h2>\n<h3>CX \u5c0e\u5165\u6210\u679c\u3092\u7d99\u7d9a\u7684\u306b\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306e\u6307\u6a19\u3001KPI\u3001\u304a\u3088\u3073\u65b9\u6cd5<\/h3>\n<p>\u30c7\u30b8\u30bf\u30eb CX \u3092\u6e2c\u5b9a\u3059\u308b\u306b\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08 CSAT \uff09\u3001\u9867\u5ba2\u306e\u4f01\u696d\u306b\u5bfe\u3059\u308b\u4fe1\u983c\u5ea6\uff08 NPS \uff09\u3001\u521d\u56de\u5bfe\u5fdc\u89e3\u6c7a\u7387\uff08 FCR \uff09\u3001\u5e73\u5747\u5fdc\u7b54\u6642\u9593\u3068\u3044\u3063\u305f\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff08 KPI \uff09\u3092\u8ffd\u8de1\u30fb\u8a55\u4fa1\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306e\u9867\u5ba2\u884c\u52d5\u3001\u30a2\u30d7\u30ea\u306e\u5229\u7528\u72b6\u6cc1\u3001\u81ea\u52d5\u5fdc\u7b54\u6a5f\u80fd\u306e\u89e3\u6c7a\u7387\u3068\u3044\u3063\u305f\u30c7\u30b8\u30bf\u30eb\u6307\u6a19\u306f\u3001\u305d\u306e\u6709\u52b9\u6027\u3092\u628a\u63e1\u3059\u308b\u624b\u304c\u304b\u308a\u3068\u306a\u308a\u307e\u3059\u3002\u5b9a\u91cf\u7684\u306a\u6307\u6a19\u3068\u5b9a\u6027\u7684\u306a\u53cd\u5fdc\u306e\u4e21\u65b9\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u30c7\u30b8\u30bf\u30eb CX \u3092\u5c0e\u5165\u3057\u305f\u52b9\u679c\u306e\u5168\u4f53\u50cf\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;main-9&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">Conclusion<\/p>\n<h2>Conclusion<\/h2>\n<p>Digital customer experience is no longer optional. It\u2019s a competitive advantage that drives loyalty, engagement and growth. By investing in digital channels, leveraging data and using AI-powered solutions, businesses can deliver experiences that feel effortless and personal. The future of customer experience is digital \u2014 and the time to start is now.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;main-10&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">Frequently asked questions<\/p>\n<h2>Frequently asked questions about digital customer experience<\/h2>\n<p>[\/vc_column_text]<div class=\"component-accordion-container no-title\" data-display=\"accordion\"><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">How does digital CX impact customer satisfaction and loyalty?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u30c7\u30b8\u30bf\u30eb CX \u306f\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u3088\u308a\u8fc5\u901f\u306b\u3001\u3088\u308a\u7c21\u5358\u306b\u3001\u305d\u3057\u3066\u3088\u308a\u500b\u5225\u6700\u9069\u5316\u3055\u308c\u305f\u3082\u306e\u306b\u3059\u308b\u3053\u3068\u3092\u901a\u3057\u3066\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002\u7406\u89e3\u3055\u308c\u3001\u5927\u5207\u306b\u3055\u308c\u3066\u3044\u308b\u3068\u611f\u3058\u305f\u9867\u5ba2\u306f\u3001\u305d\u306e\u4f01\u696d\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u9577\u304f\u611b\u7528\u3059\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u307e\u308a\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Which digital channels are most important for great customer experiences?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>The most important channels depend on your customers, but common ones include mobile apps, web chat, social media, email and messaging platforms.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">What are common challenges when implementing digital CX strategies?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Challenges include integrating technology with legacy systems, managing customer data securely and training teams to deliver consistent experiences across multiple channels.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">How can a company measure the effectiveness of its digital CX?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Companies can measure effectiveness through KPIs like CSAT, NPS and FCR, along with engagement data from digital channels. Regular customer feedback provides deeper insights.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-white&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"mt-0\">Learn more about digital customer experience<\/h2>\n<p>[\/vc_column_text]<style type='text\/css'>\r .pillar-content > div:first-child .eyebrow { margin-top: 0; } p.eyebrow { margin-top: 2rem; } p.eyebrow + h2 { margin-top: 0; } .wpb_text_column h2 { margin-top: 1.25em; } .wpb_text_column h3 { margin-top: 1em; } .wpb_text_column h4 { margin-top: 1.25em; } .wpb_text_column.stat { margin: 3rem 0 0; } .eyebrow { border-top: 4px solid #ff451a; display: inline-block; padding-top: .5rem; } \/* Nav container *\/ .pillar-nav { position: relative; } .pillar-nav-list { overflow-y: auto; } \/* Sticky \/ hit-bottom states *\/ .pillar-nav-list.sticky-nav { position: fixed; } .pillar-nav-list.hit-bottom { position: absolute; bottom: 0; top: initial !important; } \/* Link styling *\/ .pillar-nav-list .nav-main { color: #0B1228; } .pillar-nav-list .nav-sub { color: #455073; font-size: 0.875rem; } .pillar-nav-list .nav-item { display: block; text-decoration: none; padding-top: 0.25rem; padding-bottom: 0.25rem; } .pillar-nav-list .nav-item:hover { text-decoration: underline; color: #2243A2; } .pillar-nav-list .nav-item:active { color: #172d6c; } \/* Updated: was .nav-list \u2192 now .nav-item-wrapper (each <li>) *\/ .pillar-nav-list .nav-item-wrapper { padding: 0.5rem 1rem; position: relative; margin-bottom: 0; } .pillar-nav-list .nav-item-wrapper.active .nav-item.nav-main { font-weight: 700; } .pillar-nav-list .nav-item-wrapper.active .nav-item.nav-sub { font-weight: 500; } \/* Subnav indentation (if needed) *\/ .pillar-nav-list .nav-list-sub { padding-left: 1rem; } \/* Wrapping UL container (you can keep this for spacing) *\/ .pillar-nav-list .nav-list-container { \/* padding-left: 1.5rem; *\/ } .pillar-nav-list .nav-list-container ul { list-style: none; margin-bottom: 0; } \/* Needed for offset in sticky nav *\/ .pillar-nav-list.sticky-nav .nav-list-container { position: relative; } \/* Background bar behind each nav item *\/ .pillar-nav-list .nav-list-container .nav-item-wrapper::before { content: \" \"; display: block; z-index: 999; height: 100%; left: -1rem; top: 0; position: absolute; width: 4px; background: #f1efea; } \/* Progress bar (active section) *\/ .pillar-nav-list .nav-list-container .nav-item-wrapper.active .progress { display: block; z-index: 999; height: 0; bottom: 0; left: -1.125rem; position: absolute; width: 8px; border-radius: 100px; background: #FF451A; } \/* Miscellaneous content styling *\/ .pillar-content .checklist ul, .pillar-content .checklist li { margin-bottom: 0; } .pillar-content .col-md-12 > .component.card.horizontal .thumbnail-col { background-color: #FFFFFF; } .pillar-content .col-md-12 > .component.card.horizontal .thumbnail-col > img { height: 100% !important; } @media (min-width: 993px) { .pillar-content .col-md-12 > .component.card.horizontal .thumbnail-col { padding-top: 100%; } }\r 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r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; css=&#8221;.vc_custom_1743025302711{margin-bottom: 5rem !important;background-image: url(https:\/\/www.genesys.com\/media\/genesys-wave-big-right.png?id=560222) !important;}&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"text-balance mt-0\">Genesys \u306f\u3001\u30c7\u30b8\u30bf\u30eb CX \u3092\u98db\u8e8d\u7684\u306b\u5411\u4e0a\u3055\u305b\u308b<\/h2>\n<p>\u512a\u308c\u305f\u30c7\u30b8\u30bf\u30eb CX \uff08\u9867\u5ba2\u4f53\u9a13\uff09\u306f\u3001\u3082\u306f\u3084\u4f01\u696d\u306b\u3068\u3063\u3066\u300c\u3042\u308c\u3070\u306a\u304a\u826f\u3044\u300d\u3068\u3044\u3046\u7a0b\u5ea6\u306e\u3082\u306e\u3067\u306f\u306a\u304f\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u4eca\u3084\u30c7\u30b8\u30bf\u30eb CX \u306f\u3001\u3042\u3089\u3086\u308b\u73fe\u4ee3\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3044\u3066\u300c\u5f53\u7136\u5fc5\u8981\u306a\u3082\u306e\u300d\u3068\u898b\u306a\u3055\u308c\u3066\u3044\u308b\u306e\u3067\u3059\u3002\u3042\u3089\u3086\u308b\u4f01\u696d\u898f\u6a21\u3084\u696d\u7a2e\u306b\u5bfe\u5fdc\u3067\u304d\u308b Genesys Cloud\u2122 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u3001\u3044\u304b\u306b\u30c7\u30b8\u30bf\u30eb CX \u3092\u6b21\u4e16\u4ee3\u306e\u6c34\u6e96\u306b\u5f15\u304d\u4e0a\u3052\u308b\u304b\u3001\u305c\u3072\u3054\u89a7\u304f\u3060\u3055\u3044\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243; 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id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Contact Genesys\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Contact Genesys\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/ja-jp\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text css=&#8221;&#8221; el_class=&#8221;thank-you&#8221;]<\/p>\n<p class=\"h4 font-weight-bold\">Thank you for your interest.<\/p>\n<p>We\u2019ll contact you directly to set up a date and time that works with your schedule.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22% 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