{"id":579822,"date":"2025-06-30T21:00:08","date_gmt":"2025-07-01T04:00:08","guid":{"rendered":"https:\/\/www.genesys.com\/%e3%83%ac%e3%83%99%e3%83%ab%e3%82%a2%e3%83%83%e3%83%97"},"modified":"2025-12-17T01:12:01","modified_gmt":"2025-12-17T09:12:01","slug":"level-up","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/ja-jp\/customer-success\/level-up","title":{"rendered":"\u30ec\u30d9\u30eb\u30a2\u30c3\u30d7"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-md-5&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Genesys Cloud \u3092\u3055\u3089\u306b\u4f7f\u3044\u3053\u306a\u3059<\/h1>\n<p class=\"text-22\">\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u95a2\u3059\u308b\u77e5\u8b58\u3092\u5897\u3084\u3057\u3066 Genesys Cloud \u306e\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u3092\u76ee\u6307\u3059\u305f\u3081\u306e\u3001Genesys \u76e3\u4fee\u306e\u30b3\u30fc\u30b9\u3067\u3059<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-md-offset-1 vc_col-md-6&#8243;][vc_single_image image=&#8221;571353&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column offset=&#8221;vc_col-md-5&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u30c8\u30d4\u30c3\u30af\u30c8\u30e9\u30c3\u30af\u3092\u9078\u629e<\/h2>\n<p>Genesys Cloud \u30ec\u30d9\u30eb\u30a2\u30c3\u30d7\u30fb\u30b7\u30ea\u30fc\u30ba\u306f\u3001Genesys Cloud\u2122 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u7fd2\u5f97\u306b\u5f79\u7acb\u3064\u30c8\u30d4\u30c3\u30af\u30c8\u30e9\u30c3\u30af\u304c\u7528\u610f\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u5404\u30c8\u30d4\u30c3\u30af\u30c8\u30e9\u30c3\u30af\u306f Genesys \u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u304c\u6307\u5c0e\u3057\u307e\u3059\u3002\u5305\u62ec\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u6d3b\u7528\u3057\u3066\u3001\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u3092\u6700\u5927\u5316\u3059\u308b\u305f\u3081\u306e\u30b9\u30ad\u30eb\u3092\u8eab\u306b\u3064\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail  chevron-only  \" href=\"https:\/\/www.genesys.com\/ja-jp\/campaign\/level-up-series-featuring-ai\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"820\" height=\"464\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/Resource-thumbnail_video_Webinar_820x464.jpg\" alt=\"Resource thumbnail_video_Webinar_820x464\" ><\/div><div class=\"card-body\"><p class=\"text-22\">AI \u306b\u3088\u308b\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u4f53\u9a13\u306e\u5411\u4e0a<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start thumbnail  chevron-only  \" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"820\" height=\"464\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/Resource-thumbnail_820x464.jpg\" alt=\"Resource thumbnail_820x464\" ><\/div><div class=\"card-body\"><p class=\"text-22\">\u30c7\u30fc\u30bf\u30c9\u30ea\u30d6\u30f3\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53d6\u5f97\u3059\u308b\u305f\u3081\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u7ba1\u7406<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail  chevron-only  \" href=\"https:\/\/www.genesys.com\/ja-jp\/campaign\/genesys-level-up-series\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"820\" height=\"464\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/Resource-thumbnail_video_Course_820x464.jpg\" alt=\"Resource thumbnail_video_Course_820x464\" ><\/div><div class=\"card-body\"><p class=\"text-22\">\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406\u306b\u3088\u308b\u30c1\u30fc\u30e0\u80fd\u529b\u306e\u5411\u4e0a<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; 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flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column offset=&#8221;vc_col-md-6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>CX \u306e\u30c8\u30ec\u30f3\u30c9\u3068\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-3 scrollable-row\"><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/top-cx-trends\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cx-trends-22-featured.jpg\" height=\"464\" width=\"820\" alt=\"Cx trends 22 featured\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Interactive<\/p><h3 class=\"item-title h6\">2025 \u5e74\u4ee5\u964d\u306e CX \u306e\u4e3b\u8981\u30c8\u30ec\u30f3\u30c9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-campaigns\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/campaign\/da-genesys-cloud-ai-experience-tokens\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-thumbnail_Ebook_820x464.jpg\" height=\"464\" width=\"820\" alt=\"Resource thumbnail ebook 820x464\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Product overview<\/p><h3 class=\"item-title h6\">Genesys Cloud AI Experience tokens<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-blog\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/blog\/post\/practical-ai-use-cases-to-drive-customer-experience-success\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1083745441-scaled-e1734454435488.jpeg\" height=\"547\" width=\"1037\" alt=\"Ai, cx, customer experience, conversational ai, customer service, ai use cases\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Blog<\/p><h3 class=\"item-title h6\">Practical AI use cases to drive customer experience success<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-white&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row el_class=&#8221;forced-modern&#8221;][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-glass centered cta-text-start  vc_custom_1747425181799\" role=\"button\" data-bs-toggle=\"modal\" aria-haspopup=\"true\" data-target=\"#getStartedBox\"  style=\"--ob-bg-mobile:url();\"  href=\"#getStartedBox\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack card-body\"><div class=\"col-content col-md-4\"><div class=\"content-container\"><h2 class=\"h3 text-balance\">\u4eca\u3059\u3050\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u5909\u9769<\/h2>\n<p>\u4f01\u696d\u304c Genesys Cloud \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u3055\u3089\u306b\u6d3b\u7528\u3067\u304d\u308b\u3088\u3046\u3001Genesys \u306e\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u9663\u304c\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u751f\u7523\u6027\u3068\u6e80\u8db3\u5ea6\u3092\u5927\u5e45\u306b\u9ad8\u3081\u3001\u696d\u52d9\u3092\u52b9\u7387\u5316\u3059\u308b\u65b9\u6cd5\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002Genesys \u306e\u30b5\u30dd\u30fc\u30c8\u3092\u53d7\u3051\u306a\u304c\u3089\u3001\u81ea\u793e\u306e\u30cb\u30fc\u30ba\u306b\u5fdc\u3058\u3066\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u3001\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u80fd\u529b\u3092\u6700\u5927\u9650\u5f15\u304d\u51fa\u3059\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u3068\u8a71\u3059<\/div><\/div><\/div><\/div><\/a><style type='text\/css'>\r .forced-modern .component-cta-block .card-body { padding: 1rem 2.5rem; 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