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href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/the-definitive-list-of-29-call-center-metrics-and-kpis\">\u6570\u591a\u304f<\/a>\u3042\u308a\u307e\u3059\u3002\u4e2d\u3067\u3082\u512a\u5148\u3059\u3079\u304d\u9805\u76ee\u3092\u7d5e\u308a\u8fbc\u3080\u65b9\u6cd5\u3068\u3057\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u554f\u3044\u5408\u308f\u305b\u308b\u524d\u306e\u6bb5\u968e\u3067\u9867\u5ba2\u304c\u3069\u3046\u611f\u3058\u3066\u3044\u308b\u304b\u3092\u793a\u3059\u6307\u6a19\u3084\u3001\u5168\u4f53\u7684\u306a\u9867\u5ba2\u6e80\u8db3\uff08CSAT\uff09\u5ea6\u3092\u793a\u3059\u6307\u6a19\u306b\u6ce8\u76ee\u3059\u308b\u3053\u3068\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u524d\u8005\u306b\u8a72\u5f53\u3059\u308b\u4f8b\u306f\u3001\u9867\u5ba2\u52aa\u529b\u76ee\u6a19\uff08CES\uff09\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306a\u3069\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30fb\u30c4\u30fc\u30eb\u306e\u5229\u7528\u7387\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30fb\u30c4\u30fc\u30eb\u304b\u3089\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u4ef6\u6570\u306a\u3069\u3067\u3059\u3002\u5f8c\u8005\u3067\u306f\u3001\u5f93\u6765\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u6307\u6a19\u306e\u7bc4\u56f2\u3092\u8d8a\u3048\u3066\u3001\u9867\u5ba2\u884c\u52d5\u304c\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306e\u5b8c\u7d50\u7387\u3001\u96e2\u8131\u7387\u3001\u89e3\u7d04\u7387\u306b\u3069\u306e\u3088\u3046\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u3066\u3044\u308b\u304b\u3092\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u304c\u52b9\u679c\u7684\u3067\u3059\u3002[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text 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css=&#8221;&#8221;]<\/p>\n<h2>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3092\u5b9f\u73fe\u3059\u308b\u30ab\u30ae<\/h2>\n<p>\u4eca\u3084\u3001\u30b9\u30e0\u30fc\u30ba\u3067\u30b9\u30c8\u30ec\u30b9\u306e\u306a\u3044\u30b8\u30e3\u30fc\u30cb\u30fc\u306f\u300c\u9078\u3070\u308c\u308b\u7406\u7531\u300d\u3067\u306f\u306a\u304f\u3001\u300c\u5f53\u7136\u306e\u671f\u5f85\u300d\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u3059\u3079\u3066\u306e\u4f01\u696d\u304c\u3001\u5dee\u5225\u5316\u3055\u308c\u305f\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u63d0\u4f9b\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u304c\u3001\u305d\u306e\u5168\u4f53\u50cf\u3092\u63cf\u304d\u304d\u308c\u305a\u306b\u82e6\u6226\u3057\u3066\u3044\u308b\u306e\u304c\u5b9f\u60c5\u3067\u3059\u3002<\/p>\n<p>\u3053\u306e\u30d1\u30ba\u30eb\u3092\u5b8c\u6210\u3055\u305b\u308b\u3046\u3048\u3067\u6b20\u304b\u305b\u306a\u3044\u306e\u304c\u3001\u30c7\u30fc\u30bf\u3068\u5206\u6790\u3067\u3059\u3002\u3057\u304b\u3057\u73fe\u72b6\u3001\u591a\u304f\u306e\u4f01\u696d\u306f\u30a4\u30f3\u30b5\u30a4\u30c8\u3088\u308a\u591a\u304f\u306e\u30c7\u30fc\u30bf\u3092\u6301\u3061\u3001\u884c\u52d5\u3088\u308a\u591a\u304f\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u62b1\u3048\u3066\u3044\u308b\u72b6\u614b\u306b\u3042\u308a\u307e\u3059\u3002\u305d\u3053\u3067\u91cd\u8981\u306b\u306a\u308b\u306e\u304c\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u3044\u3046\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u3059\u3002\u3053\u308c\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u62c5\u5f53\u8005\u306f\u70b9\u5728\u3059\u308b\u30c7\u30fc\u30bf\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u6e2c\u5b9a\u3001\u6700\u9069\u5316\u3068\u3044\u3046\u8981\u7d20\u3092 1 \u3064\u306b\u3064\u306a\u304e\u5408\u308f\u305b\u3001\u5168\u4f53\u6700\u9069\u3092\u5b9f\u73fe\u3059\u308b\u9053\u7b4b\u3092\u63cf\u3051\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;main-4&#8243;][vc_column_inner]<div class=\"component-accordion-container\" data-display=\"accordion\"><div class=\"heading-container mb-4\"><h2 class=\"mb-1\">\u3088\u304f\u3042\u308b\u8cea\u554f<\/h2><\/div><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u52b9\u679c\u7684\u306b\u7ba1\u7406\u3059\u308b\u3053\u3068\u3067\u5f97\u3089\u308c\u308b\u30e1\u30ea\u30c3\u30c8\u3068\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u3072\u3068\u8a00\u3067\u8a00\u3048\u3070\u3001\u9867\u5ba2\u6e80\u8db3\u306e\u5411\u4e0a\u3067\u3059\u3002\u30b9\u30e0\u30fc\u30ba\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306f\u3001\u9867\u5ba2\u304c\u81ea\u5206\u306e\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3057\u3001\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u3046\u3048\u3067\u4f59\u8a08\u306a\u30b9\u30c8\u30ec\u30b9\u3092\u611f\u3058\u305a\u306b\u6e08\u3080\u72b6\u614b\u3092\u610f\u5473\u3057\u307e\u3059\u3002<a href=\"https:\/\/www.genesys.com\/ja-jp\/definitions\/what-is-customer-satisfaction\">\u9867\u5ba2\u6e80\u8db3\uff08CSAT\uff09<\/a>\u5ea6\u304c\u9ad8\u307e\u308c\u3070\u3001\u9867\u5ba2\u306e\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30fc\u3082\u5411\u4e0a\u3057\u3001\u30ea\u30d4\u30fc\u30c8\u8cfc\u5165\u306b\u3064\u306a\u304c\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u5f7c\u3089\u304c\u30d6\u30e9\u30f3\u30c9\u652f\u6301\u8005\uff08\u30a8\u30d0\u30f3\u30b8\u30a7\u30ea\u30b9\u30c8\uff09\u3068\u306a\u308a\u3001\u5468\u56f2\u306b\u63a8\u5968\u3057\u3066\u304f\u308c\u308b\u53ef\u80fd\u6027\u3082\u9ad8\u307e\u308a\u307e\u3059\u3002\u3064\u307e\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u9069\u5207\u306b\u7ba1\u7406\u3059\u308b\u3053\u3068\u306f\u3001\u9577\u671f\u7684\u306b\u898b\u308c\u3070\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u8ca9\u58f2\u4fc3\u9032\u3001\u3055\u3089\u306b\u306f\u30d3\u30b8\u30cd\u30b9\u5168\u4f53\u306e\u53ce\u76ca\u62e1\u5927\u3078\u3068\u3064\u306a\u304c\u308b\u306e\u3067\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30c3\u30d7\u306e\u66f4\u65b0\u983b\u5ea6\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u9867\u5ba2\u306e\u884c\u52d5\u30d1\u30bf\u30fc\u30f3\u3084\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u95a2\u3059\u308b\u7406\u89e3\u3092\u6df1\u3081\u308b\u305f\u3081\u306b\u3001\u30c7\u30fc\u30bf\u306e\u53ce\u96c6\u30fb\u5206\u6790\u306f\u5e38\u306b\u7d9a\u3051\u308b\u3079\u304d\u3082\u306e\u3067\u3059\u3002\u3060\u304b\u3089\u3068\u3044\u3063\u3066\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u6bce\u65e5\u66f4\u65b0\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u308f\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u4f55\u65e5\u3054\u3068\u306b\u66f4\u65b0\u3059\u308b\u304b\u3068\u3044\u3046\u30eb\u30fc\u30eb\u3092\u8a2d\u3051\u308b\u3053\u3068\u3067\u306f\u306a\u304f\u3001\u53ce\u96c6\u3057\u305f\u30c7\u30fc\u30bf\u306b\u5fdc\u3058\u3066\u81ea\u7136\u306b\u30de\u30c3\u30d7\u3092\u9032\u5316\u3055\u305b\u308b\u3053\u3068\u304c\u91cd\u8981\u306a\u306e\u3067\u3059\u3002\u3064\u307e\u308a\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790\u3084\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u6d3b\u7528\u3057\u3066\u3001\u6700\u65b0\u306e\u9867\u5ba2\u884c\u52d5\u306b\u57fa\u3065\u3044\u305f\u9069\u5207\u306a\u5224\u65ad\u304c\u3067\u304d\u308b\u3088\u3046\u3001\u30de\u30c3\u30d7\u3084\u30d5\u30ed\u30fc\u3092\u67d4\u8edf\u306b\u66f4\u65b0\u3057\u7d9a\u3051\u3089\u308c\u308b\u4ed5\u7d44\u307f\u3092\u6574\u3048\u3066\u304a\u304f\u3053\u3068\u304c\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\u306b\u304a\u3044\u3066\u3001\u4eca\u5f8c\u4f01\u696d\u304c\u5099\u3048\u308b\u3079\u304d\u30c8\u30ec\u30f3\u30c9\u3068\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u307e\u305a\u7406\u89e3\u3057\u3066\u304a\u304f\u3079\u304d\u3053\u3068\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u91cd\u8981\u6027\u306f\u4eca\u5f8c\u307e\u3059\u307e\u3059\u9ad8\u307e\u3063\u3066\u3044\u304f\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002\u9867\u5ba2\u306f\u3059\u3067\u306b\u3001\u7ba1\u7406\u3055\u308c\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u306b\u5bfe\u3059\u308b\u62b5\u6297\u611f\u304c\u8584\u308c\u3064\u3064\u3042\u308a\u3001\u3080\u3057\u308d\u305d\u308c\u3092\u5f53\u7136\u306e\u3082\u306e\u3068\u3057\u3066\u671f\u5f85\u3059\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u671f\u5f85\u306f\u3001\u30da\u30eb\u30bd\u30ca\u306b\u6700\u9069\u5316\u3055\u308c\u305f\u4f53\u9a13\u3067\u306f\u306a\u304f\u3001\u500b\u3005\u4eba\u306b\u3068\u3063\u3066\u30b9\u30e0\u30fc\u30ba\u306a\u4f53\u9a13\u3092\u6c42\u3081\u308b\u65b9\u5411\u3078\u3068\u9032\u3093\u3067\u3044\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u610f\u8b58\u3057\u305f\u53d6\u308a\u7d44\u307f\u3092\u884c\u308f\u306a\u3051\u308c\u3070\u3001\u4f01\u696d\u306f\u7af6\u4e89\u3092\u52dd\u3061\u629c\u304f\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u5c0f\u898f\u6a21\u30d3\u30b8\u30cd\u30b9\u3067\u3082\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\u306f\u52b9\u679c\u304c\u3042\u308b\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\uff08CJM\uff09\u306f\u3001\u898f\u6a21\u3092\u554f\u308f\u305a\u3001\u3042\u3089\u3086\u308b\u4f01\u696d\u306b\u3068\u3063\u3066\u4fa1\u5024\u304c\u3042\u308a\u307e\u3059\u3002\u5b9f\u969b\u3001\u5c0f\u898f\u6a21\u30d3\u30b8\u30cd\u30b9\u306e\u307b\u3046\u304c\u3001CJM \u306e\u6069\u6075\u304c\u3088\u308a\u5927\u304d\u304f\u611f\u3058\u3089\u308c\u308b\u5834\u9762\u3082\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002\u9867\u5ba2\u304c\u6e80\u8db3\u3059\u308c\u3070\u3001\u30ea\u30d4\u30fc\u30c8\u3057\u3066\u304f\u308c\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u305d\u306e\u4f53\u9a13\u3092\u5468\u56f2\u306b\u4f1d\u3048\u3066\u304f\u308c\u307e\u3059\u3002\u3055\u3089\u306b\u306f\u3001\u30b9\u30e0\u30fc\u30ba\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306f\u9867\u5ba2\u6e80\u8db3\u3092\u9ad8\u3081\u308b\u305f\u3081\u306e\u6700\u3082\u624b\u8efd\u306a\u65b9\u6cd5\u306e 1 \u3064\u3067\u3082\u3042\u308a\u307e\u3059\u3002\u7279\u306b\u5c0f\u898f\u6a21\u30d3\u30b8\u30cd\u30b9\u306b\u3068\u3063\u3066\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\uff08\u9867\u5ba2\u7dad\u6301\uff09\u3053\u305d\u304c\u4e8b\u696d\u6210\u9577\u306e\u30ab\u30ae\u3067\u3059\u3002CJM 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class=\"content-details\"><p>\u81ea\u5206\u305f\u3061\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u3064\u3044\u3066\u6700\u3082\u6df1\u304f\u7406\u89e3\u3057\u3066\u3044\u308b\u306e\u306f\u3001\u9867\u5ba2\u81ea\u8eab\u3067\u3059\u3002\u3060\u304b\u3089\u3053\u305d\u3001\u305d\u306e\u58f0\u306f\u975e\u5e38\u306b\u91cd\u8981\u3067\u3059\u3002\u4f8b\u3048\u3070\u3001\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09\u306a\u3069\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\u306b\u304a\u3044\u3066\u6e2c\u5b9a\u3059\u3079\u304d\u8907\u6570\u306e KPI \u306b\u306f\u3001\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u7d44\u307f\u8fbc\u307e\u308c\u3066\u3044\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u9867\u5ba2\u3078\u306e\u8abf\u67fb\u3092\u901a\u3058\u3066\u3001\u30d6\u30e9\u30f3\u30c9\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u304a\u3044\u3066\u3069\u3053\u306b\u8ab2\u984c\u304c\u3042\u308b\u306e\u304b\u3092\u660e\u3089\u304b\u306b\u3067\u304d\u308c\u3070\u3001\u81ea\u793e\u3067\u5404\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u53ce\u96c6\u3057\u305f\u30c7\u30fc\u30bf\u3092\u88dc\u5b8c\u3059\u308b\u3001\u8cb4\u91cd\u306a\u60c5\u5831\u6e90\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u3055\u3089\u306b\u8a73\u3057\u304f<\/h2>\n<p>[\/vc_column_text]<style type='text\/css'>\r .wpb_text_column:has(+ .wpb_text_column) { margin-bottom: 3rem; } .eyebrow { border-top: 4px solid #ff451a; display: inline-block; padding-top: .5rem; } .pillar-nav { position: relative; } .pillar-nav-list { overflow-y: auto; } .pillar-nav-list.sticky-nav { position: fixed; } .pillar-nav-list.hit-bottom { position: absolute; bottom: 0; top: initial !important; } .pillar-nav-list .nav-main { color: #0B1228; } .pillar-nav-list .nav-sub { color: #455073; font-size: 0.875rem; } .pillar-nav-list .nav-item { display: block; text-decoration: none; padding-top: 0.25rem; padding-bottom: 0.25rem; } .pillar-nav-list .nav-item:hover { text-decoration: underline; color: #2243A2; } .pillar-nav-list .nav-item:active { color: #172d6c; } .pillar-nav-list .nav-list { padding: 0.5rem 1rem; position: relative; } .pillar-nav-list .nav-list.active .nav-item.nav-main { font-weight: 700; } .pillar-nav-list .nav-list.active .nav-item.nav-sub { font-weight: 500; } .pillar-nav-list .nav-list-sub { padding-left: 1rem; } .pillar-nav-list .nav-list-container { padding-left: 1.5rem; } .pillar-nav-list .nav-list-container ul { list-style: none; margin-bottom: 0; } .pillar-nav-list.sticky-nav .nav-list-container { position: relative; } .pillar-nav-list .nav-list-container .nav-list::before { content: \" \"; display: block; z-index: 999; height: 100%; left: -1rem; top: 0; position: absolute; width: 4px; background: #f1efea; } .pillar-nav-list .nav-list-container .nav-list.active .progress { display: none; z-index: 999; height: 0; bottom: 0; left: -1.125rem; position: absolute; width: 8px; border-radius: 100px; background: #FF451A; } .pillar-nav-list:not(.sticky-nav):not(.hit-bottom) .nav-list-container .nav-list-0.active .progress, .pillar-nav-list.sticky-nav .nav-list-container .nav-list.active .progress { display: block; } .pillar-content .checklist ul, .pillar-content .checklist li { margin-bottom: 0; } .pillar-content .col-md-12 > .component.card.horizontal .thumbnail-col { background-color: #FFFFFF; } .pillar-content .col-md-12 > .component.card.horizontal .thumbnail-col > img { height: 100% !important; } @media (min-width: 993px) { .pillar-content .col-md-12 > .component.card.horizontal .thumbnail-col { padding-top: 100%; } }\r 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\u69d8<\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\u5225\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u60c5\u5831\u3092\u5165\u529b\u3057\u307e\u3059\u304b\uff1f<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"\u4f1a\u793e\u3067\u304a\u4f7f\u3044\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u3054\u5165\u529b\u304f\u3060\u3055\u3044\u3002\">\n        <label for=\"fe644\">\u4f1a\u793e\u3067\u304a\u4f7f\u3044\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u3054\u5165\u529b\u304f\u3060\u3055\u3044\u3002<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"701U0000000UtZlIAK\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/pages\/578911\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"page\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ja-jp\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/pages\/578911\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"578911\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"E\u30e1\u30fc\u30eb\" placeholder=\"E\u30e1\u30fc\u30eb\">\n        <label for=\"fe192\">E\u30e1\u30fc\u30eb<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\u6c0f\">\n        <label for=\"fe191\">\u6c0f<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\u540d\">\n        <label for=\"fe190\">\u540d<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\u96fb\u8a71\u756a\u53f7\uff08\u534a\u89d2\u6570\u5b57\uff09\">\n        <label for=\"fe215\">\u96fb\u8a71\u756a\u53f7\uff08\u534a\u89d2\u6570\u5b57\uff09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219_jp\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"C-Level\">\u793e\u9577\u3001\u53d6\u7de0\u5f79<\/option><option value=\"VP\">\u57f7\u884c\u5f79\u54e1\u3001\u672c\u90e8\u9577<\/option><option value=\"Director\">\u90e8\u9577\u3001\u6b21\u9577\u3001\u5ba4\u9577\u3001\u30bb\u30f3\u30bf\u30fc\u9577<\/option><option value=\"Manager\">\u8ab2\u9577\u3001<\/option><option value=\"Staff\">\u4fc2\u9577\u3001\u4e3b\u4efb\u3001\u30ea\u30fc\u30c0\u30fc\u3001\u4e00\u822c\u793e\u54e1\u3001\u62c5\u5f53\u8005<\/option><option value=\"Unknown\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe219_jp\">\u5f79\u8077\u30ec\u30d9\u30eb<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Collections\">\u50b5\u6a29\u7ba1\u7406\u30fb\u50b5\u6a29\u56de\u53ce<\/option><option value=\"Contact Center 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value=\"Purchasing\">\u8cfc\u8cb7<\/option><option value=\"Sales\">\u55b6\u696d<\/option><option value=\"Unknown\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe218\">\u8077\u7a2e<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\u9280\u884c<\/option><option value=\"Business Services\">\u305d\u306e\u4ed6\u30b5\u30fc\u30d3\u30b9\u696d\u5168\u822c<\/option><option value=\"Capital Markets\">\u8a3c\u5238\u30fb\u30ab\u30fc\u30c9\u30fb\u305d\u306e\u4ed6\u91d1\u878d<\/option><option value=\"Communications\">IT\u30fb\u60c5\u5831\u901a\u4fe1<\/option><option value=\"Consumer Products\">\u6d88\u8cbb\u8ca1<\/option><option value=\"Defense & 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type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\u5f79\u8077\">\n        <label for=\"fe220\">\u5f79\u8077<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\u691c\u8a0e\u4e2d<\/option><option value=\"Gathering business requirements\">\u30d3\u30b8\u30cd\u30b9\u8981\u4ef6\u3092\u307e\u3068\u3081\u308b<\/option><option value=\"Comparing solutions\">\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6bd4\u8f03\u3059\u308b<\/option><option value=\"Ready for a conversation\">\u76f8\u8ac7\u3092\u5e0c\u671b\u3059\u308b<\/option>\n        <\/select>\n        <label 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