{"id":559888,"date":"2026-04-07T15:54:23","date_gmt":"2026-04-07T22:54:23","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=559888"},"modified":"2026-04-07T15:54:49","modified_gmt":"2026-04-07T22:54:49","slug":"global-system-integrators","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/ja-jp?page_id=559888","title":{"rendered":"\u30b7\u30b9\u30c6\u30e0\u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30bf\u30fc"},"content":{"rendered":"

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CX \u5909\u9769\u306e\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8<\/h2>\n

\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u306e\u5909\u9769\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u9650\u5b9a\u3055\u308c\u305f\u8a71\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u8907\u96d1\u306a\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3068\u306e\u7d44\u307f\u5408\u308f\u305b\u3084\u3001\u5909\u66f4\u7ba1\u7406\u306e\u5c02\u9580\u77e5\u8b58\u304c\u5fc5\u8981\u306b\u306a\u308b\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002Genesys \u306f\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30b7\u30b9\u30c6\u30e0\u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30bf\u30fc\uff08GSI\uff09\u3068\u9023\u643a\u3092\u53d6\u308a\u306a\u304c\u3089\u3001\u7d44\u7e54\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u8fc5\u901f\u5316\u3057\u3001\u7c21\u7565\u5316\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

[\/vc_column_text]

\u8a73\u7d30\u306f\u3053\u3061\u3089<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

GSI \u3068\u9023\u643a\u3057\u306a\u304c\u3089 CX \u5909\u9769\u306e\u52b9\u679c\u3092\u4fc3\u9032<\/h3>\n

\u5f53\u793e\u306f\u5c02\u9580\u6027\u306e\u9ad8\u3044 GSI \u3068\u306e\u9593\u306b\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u3092\u7bc9\u3044\u3066\u3044\u308b\u305f\u3081\u3001\u304a\u5ba2\u69d8\u306f\u3053\u306e\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u3092\u5229\u7528\u3057\u3066\u3001\u4eba\u6750\u3001\u30d7\u30ed\u30bb\u30b9\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u5bfe\u3059\u308b\u65e2\u5b58\u306e\u6295\u8cc7\u3092\u6d3b\u7528\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5287\u7684\u306b\u9032\u5316\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002GSI \u306e\u5f97\u610f\u5206\u91ce\u306f\u3001\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u4f01\u696d\u304c\u3001\u898f\u7bc4\u3068\u306a\u308b\u79fb\u884c\u6226\u7565\u3001\u5b9f\u7e3e\u306e\u3042\u308b\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3001\u78ba\u7acb\u3055\u308c\u305f SLA \u306b\u3088\u308a\u30c7\u30b8\u30bf\u30eb\u5909\u9769\u306e\u76ee\u6a19\u3092\u9054\u6210\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u3053\u306e\u3088\u3046\u306a\u95a2\u4fc2\u3068\u3001Adobe\u3001Amazon Web Services\uff08AWS\uff09\u3001Google Cloud\u3001Microsoft \u306a\u3069\u3068 Genesys \u3068\u306e\u6226\u7565\u7684\u306a\u63d0\u643a\u95a2\u4fc2<\/a>\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u696d\u754c\u30c8\u30c3\u30d7\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u304b\u3089\u5f97\u3089\u308c\u308b\u30e1\u30ea\u30c3\u30c8\u3092\u5927\u304d\u304f\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_column_text css=””]<\/p>\n

\u696d\u754c\u306b\u304a\u3051\u308b CX \u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u306e\u6d3b\u7528<\/h4>\n

\u304a\u5ba2\u69d8\u306e\u696d\u754c\u306b\u304a\u3051\u308b GSI \u306e\u8c4a\u5bcc\u306a\u5b9f\u7e3e\u3092\u6d3b\u7528\u3057\u3001\u304a\u5ba2\u69d8\u306e CX \u30d3\u30b8\u30e7\u30f3\u3092\u9054\u6210\u3067\u304d\u308b\u3088\u3046\u5354\u529b\u4f53\u5236\u3092\u7d44\u3093\u3067\u3044\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text css=””]<\/p>\n

\u771f\u306e\u30d3\u30b8\u30cd\u30b9\u6210\u679c<\/h4>\n

\u304a\u5ba2\u69d8\u306e CX \u6226\u7565\u306b\u6cbf\u3046\u5f62\u3067\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u304c\u4e0a\u3052\u3089\u308c\u308b\u3088\u3046\u306b\u306a\u308c\u3070\u3001\u30d3\u30b8\u30cd\u30b9\u5168\u4f53\u3092\u901a\u3057\u3066\u304a\u5ba2\u69d8\u3068\u5f93\u696d\u54e1\u306b\u3068\u3063\u3066\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u306e\u4fa1\u5024\u304c\u6700\u5927\u9650\u306b\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text css=””]<\/p>\n

\u30ed\u30fc\u30ab\u30eb\u306a\u77e5\u8b58\u3092\u7d50\u96c6\u3057\u305f\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u5b58\u5728<\/h4>\n

\u5f53\u793e\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u3084\u5730\u57df\u306e\u67a0\u3092\u8d85\u3048\u305f\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u5c02\u9580\u77e5\u8b58\u3092\u6d3b\u7528\u3057\u3001\u3042\u3089\u3086\u308b\u30ec\u30d9\u30eb\u306b\u304a\u3051\u308b\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text css=””]<\/p>\n

CX \u306e\u4fa1\u5024\u306e\u62e1\u5927<\/h4>\n

GSI \u306f\u3001\u4eba\u3001\u30d7\u30ed\u30bb\u30b9\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u7d50\u3073\u4ed8\u3051\u3066 CX \u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u306e\u4fa1\u5024\u306e\u5411\u4e0a\u3092\u63a8\u9032\u3059\u308b\u65b9\u6cd5\u8ad6\u3092\u78ba\u7acb\u3057\u3066\u3044\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D” el_id=”gsa”][vc_row][vc_column][vc_column_text]<\/p>\n

\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30b7\u30b9\u30c6\u30e0\u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30bf\u30fc<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=”yes”][vc_column width=”1\/2″]

\"Accenture\"<\/div>

Accenture<\/h3>\n

\u30af\u30e9\u30a6\u30c9\u306e\u6226\u7565\u3068\u5c0e\u5165\u306e\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b Accenture \u3068\u3001\u30af\u30e9\u30a6\u30c9\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b Genesys \u306f\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3092\u7d44\u307f\u3001\u5305\u62ec\u7684\u306a\u6a5f\u80fd\u3068\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u591a\u6570\u306e\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3078\u306e\u5c0e\u5165\u5b9f\u7e3e\u3092\u901a\u3058\u3066\u3001\u8fc5\u901f\u306a\u63d0\u4f9b\u3068\u3001\u4fa1\u5024\u5b9f\u73fe\u307e\u3067\u306e\u6642\u9593\u306e\u77ed\u7e2e\u306b\u7279\u5316\u3057\u305f\u30c4\u30fc\u30eb\u3068\u30a2\u30af\u30bb\u30e9\u30ec\u30fc\u30bf\u30fc\u3092\u958b\u767a\u3057\u307e\u3057\u305f\u3002\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3084\u30bb\u30fc\u30eb\u30b9\u3001\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30bb\u30b9\u306b\u643a\u308f\u308b\u304a\u5ba2\u69d8\u304c\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u306b\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u3001\u5f53\u793e\u306e\u6226\u7565\u7684\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u306a\u3089\u3067\u306f\u306e\u4fa1\u5024\u3068\u5c02\u9580\u77e5\u8b58\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<\/div>

\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=”1\/2″]
\"Capgemini-logo\"<\/div>

Capgemini<\/h3>\n

Capgemini \u306f\u3001\u30d3\u30b8\u30cd\u30b9\u3068\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u5909\u9769\u3092\u63a8\u9032\u3059\u308b\u4e16\u754c\u7684\u306a\u30d1\u30fc\u30c8\u30ca\u30fc\u3067\u3042\u308a\u3001\u4f01\u696d\u3084\u793e\u4f1a\u306b\u76ee\u306b\u898b\u3048\u308b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u3068\u540c\u6642\u306b\u3001\u30c7\u30b8\u30bf\u30eb\u3067\u6301\u7d9a\u53ef\u80fd\u306a\u4e16\u754c\u3078\u306e\u79fb\u884c\u304c\u30b9\u30e0\u30fc\u30ba\u306b\u904b\u3076\u3088\u3046\u4f01\u696d\u3092\u652f\u63f4\u3057\u3066\u3044\u307e\u3059\u300250 \u304b\u56fd\u4ee5\u4e0a\u306b\u3001\u3055\u307e\u3056\u307e\u306a\u62c5\u5f53\u3068\u591a\u69d8\u306a\u30b0\u30eb\u30fc\u30d7\u3092\u69cb\u6210\u3059\u308b 34 \u4e07\u4eba\u306e\u30c1\u30fc\u30e0\u30e1\u30f3\u30d0\u30fc\u3092\u64c1\u3057\u3066\u3044\u307e\u3059\u300255 \u5e74\u306b\u308f\u305f\u308b\u5b9f\u7e3e\u3068\u3044\u3046\u5f37\u307f\u3092\u6d3b\u304b\u3057\u3001\u5e45\u5e83\u3044\u30d3\u30b8\u30cd\u30b9\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u672c\u6765\u306e\u4fa1\u5024\u3092\u5f15\u304d\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u304a\u5ba2\u69d8\u304b\u3089\u7d76\u5927\u306a\u4fe1\u983c\u3092\u5f97\u3066\u3044\u307e\u3059\u3002\u6226\u7565\u304b\u3089\u8a2d\u8a08\u3001\u30a8\u30f3\u30b8\u30cb\u30a2\u30ea\u30f3\u30b0\u306b\u81f3\u308b\u307e\u3067\u306e\u5f37\u307f\u3092\u6d3b\u304b\u3057\u305f\u3001\u5168\u4f53\u3092\u30ab\u30d0\u30fc\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u3068\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u57fa\u76e4\u3068\u306a\u3063\u3066\u3044\u308b\u8981\u7d20\u306f\u3001\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u3084\u30af\u30e9\u30a6\u30c9\u3001\u30c7\u30fc\u30bf\u306b\u304a\u3051\u308b\u5e02\u5834\u30c8\u30c3\u30d7\u30ec\u30d9\u30eb\u306e\u80fd\u529b\u3001\u696d\u754c\u306e\u6df1\u3044\u5c02\u9580\u77e5\u8b58\u3001\u305d\u308c\u306b\u30d1\u30fc\u30c8\u30ca\u30fc\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u540c\u30b0\u30eb\u30fc\u30d7\u306e 2023 \u5e74\u306b\u304a\u3051\u308b\u4e16\u754c\u5168\u4f53\u306e\u58f2\u4e0a\u9ad8\u306f\u300122.5 \u5104\u30e6\u30fc\u30ed\u306b\u4e0a\u308a\u307e\u3059\u3002<\/p>\n<\/div>

\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=”1\/2″]
\"Deloitte<\/div>

Deloitte Digital<\/h3>\n

Deloitte Digital \u3068 Genesys \u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u7528\u3092\u6700\u9069\u5316\u3059\u308b\u9ad8\u5ea6\u306a\u30c4\u30fc\u30eb\u3092\u5099\u3048\u305f\u5f37\u529b\u306a CX \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u306f\u3001\u52b9\u7387\u3068\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u305f\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u6a5f\u80fd\u3001\u30c7\u30b8\u30bf\u30eb\u6a5f\u80fd\u3001AI \u6a5f\u80fd\u304c\u878d\u5408\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u305f\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u7d71\u5408\u30b5\u30fc\u30d3\u30b9\u3092\u5099\u3048\u3066\u3044\u308b\u305f\u3081\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30a2\u30ba\u30fb\u30a2\u30fb\u30b5\u30fc\u30d3\u30b9\uff08CCaaS\uff09\u3092\u52b9\u7387\u7684\u306b\u904b\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u5354\u529b\u4f53\u5236\u306e\u76ee\u7684\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5411\u4e0a\u3057\u3001\u9867\u5ba2\u304c\u3069\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u3082\u30b9\u30e0\u30fc\u30ba\u306a\u4f53\u9a13\u3092\u9054\u6210\u3057\u3001\u30c7\u30b8\u30bf\u30eb\u6642\u4ee3\u306b\u304a\u3051\u308b\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30fc\u3092\u80b2\u307f\u3001\u6210\u529f\u3092\u4fc3\u9032\u3059\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n<\/div>

\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=”1\/2″]
\"ibm<\/div>

IBM<\/h3>\n

IBM \u306f\u3001Genesys \u306b\u3068\u3063\u3066\u6700\u3082\u7d4c\u9a13\u8c4a\u5bcc\u306a\u30b7\u30b9\u30c6\u30e0\u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30bf\u30fc\u3067\u3042\u308a\u3001\u5c0e\u5165\u30d1\u30fc\u30c8\u30ca\u30fc\u3067\u3059\u3002IBM \u3068 Genesys \u306f\u5354\u529b\u3057\u306a\u304c\u3089\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u5909\u9769\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u52a0\u901f\u3068\u6700\u65b0\u5316\u3092\u53ef\u80fd\u306b\u3059\u308b\u6b21\u4e16\u4ee3\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u30af\u30e9\u30a6\u30c9\u3068 AI \u3092\u6d3b\u7528\u3057\u305f\u30e6\u30cb\u30fc\u30af\u3067\u591a\u69d8\u306a\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u306e\u30d3\u30b8\u30cd\u30b9\u3068\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u5909\u9769\u3092\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u3082\u305f\u3089\u3057\u3066\u3044\u307e\u3059\u3002IBM \u306f\u3001Genesys Cloud CX\u00ae \u88fd\u54c1\u306b\u591a\u6570\u306e\u5927\u898f\u6a21\u3067\u9769\u65b0\u7684\u306a\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3092\u5c0e\u5165\u3057\u3066\u304a\u308a\u3001\u5354\u529b\u3057\u3066\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u63d0\u4f9b\u3068\u4fa1\u5024\u5b9f\u73fe\u3092\u4fc3\u9032\u3059\u308b\u305f\u3081\u306b\u3001Genesys \u5c02\u7528\u306e\u793e\u5185\u30c4\u30fc\u30eb\u3068\u30d3\u30b8\u30cd\u30b9\u30a4\u30f3\u30ad\u30e5\u30d9\u30fc\u30bf\u30fc\u3092\u69cb\u7bc9\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<\/div>

\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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