{"id":559888,"date":"2022-12-20T11:03:29","date_gmt":"2022-12-20T19:03:29","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=559888"},"modified":"2026-10-27T07:33:40","modified_gmt":"2026-10-27T14:33:40","slug":"global-system-integrators","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/ja-jp\/partners\/global-system-integrators","title":{"rendered":"\u30b7\u30b9\u30c6\u30e0\u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30bf\u30fc"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; vib=&#8221;enable&#8221; css=&#8221;.vc_custom_1749627119105{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 class=\"no-balance\">\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30b7\u30b9\u30c6\u30e0\u30fb\u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30bf\u30fc\uff08GSI\uff09\u3068\u306e\u63d0\u643a\u306b\u3088\u308a CX \u306e\u5909\u9769\u3092\u5b9f\u73fe<\/h1>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u306e\u5909\u9769\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3060\u3051\u306b\u3068\u3069\u307e\u308a\u307e\u305b\u3093\u3002\u305d\u308c\u3092\u5b9f\u73fe\u3059\u308b\u306b\u306f\u3001\u3068\u304d\u306b\u8907\u96d1\u306a\u6280\u8853\u306e\u7d71\u5408\u3084\u5909\u9769\u7ba1\u7406\u306b\u95a2\u3059\u308b\u5c02\u9580\u77e5\u8b58\u304c\u5fc5\u8981\u306b\u306a\u308b\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002Genesys \u306f\u3001\u30ea\u30fc\u30c7\u30a3\u30f3\u30b0\u30ab\u30f3\u30d1\u30cb\u30fc\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30b7\u30b9\u30c6\u30e0\u30fb\u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30bf\u30fc\uff08GSI\uff09\u3068\u9023\u643a\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u304a\u5ba2\u69d8\u306e\u7d44\u7e54\u306b\u304a\u3051\u308b\u30d7\u30ed\u30bb\u30b9\u306e\u8fc5\u901f\u5316\u3068\u7c21\u7d20\u5316\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#gsa\" target=\"\" rel=\"\">GSI \u30d1\u30fc\u30c8\u30ca\u30fc\u3092\u898b\u308b<\/a><\/div>[\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_single_image image=&#8221;602451&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1714456937508{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_hidden-xs&#8221;][vc_single_image image=&#8221;602452&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\u6210\u9577\u306e\u305f\u3081\u306e\u6226\u7565\u7684\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7<\/h2>\n<p>Genesys \u306f\u3001\u4e16\u754c\u30c8\u30c3\u30d7\u30af\u30e9\u30b9\u306e GSI \u3068\u63d0\u643a\u3057\u3001CX \u3092\u30d3\u30b8\u30cd\u30b9\u6226\u7565\u306e\u4e2d\u5fc3\u306b\u636e\u3048\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u7d44\u7e54\u304c\u5909\u9769\u7684\u306a\u6210\u9577\u3092\u5b9f\u73fe\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306a\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30e2\u30c0\u30ca\u30a4\u30ba\u3060\u3051\u3067\u306a\u304f\u3001\u4f01\u696d\u306b\u3088\u308b\u5168\u793e\u7684\u306a\u5909\u9769\u306e\u63a8\u9032\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30c7\u30b8\u30bf\u30eb\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\uff08DX\uff09\u3092\u52a0\u901f\u3059\u308b\u3088\u3046\u306a\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u3067\u9069\u5fdc\u6027\u306e\u9ad8\u3044\u30b3\u30cd\u30af\u30c6\u30c3\u30c9\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5275\u51fa\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>GSI \u3068\u306e\u9023\u643a\u306b\u3088\u308a CX \u5909\u9769\u306e\u52b9\u679c\u3092\u4fc3\u9032<\/h2>\n<p>\u5f0a\u793e\u306e\u4fe1\u983c\u3067\u304d\u308b GSI \u30d1\u30fc\u30c8\u30ca\u30fc\u306f\u3001\u8c4a\u5bcc\u306a\u696d\u754c\u77e5\u8b58\u3001\u5b9f\u7e3e\u3042\u308b\u624b\u6cd5\u3001\u305d\u3057\u3066\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u898f\u6a21\u3092\u304a\u5ba2\u69d8\u306e CX \u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u306b\u3082\u305f\u3089\u3057\u307e\u3059\u3002GSI \u30d1\u30fc\u30c8\u30ca\u30fc\u306f\u3001\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u4f01\u696d\u304c\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3001\u30c7\u30fc\u30bf\u3001\u4eba\u6750\u3078\u306e\u65e2\u5b58\u306e\u6295\u8cc7\u3092\u6700\u9069\u5316\u3057\u3064\u3064\u3001\u3088\u308a\u30b9\u30de\u30fc\u30c8\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u8a2d\u8a08\u3057\u3001\u5b9f\u73fe\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n<p>GSI \u30d1\u30fc\u30c8\u30ca\u30fc\u306f\u8fc5\u901f\u306a\u4fa1\u5024\u5275\u51fa\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u3001\u898f\u7bc4\u7684\u306a\u79fb\u884c\u6226\u7565\u3001CX \u6226\u7565\u3092\u30e2\u30c0\u30ca\u30a4\u30ba\u3059\u308b\u305f\u3081\u306e\u30d6\u30eb\u30fc\u30d7\u30ea\u30f3\u30c8\u3001\u305d\u3057\u3066\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306a\u904b\u7528\u30e2\u30c7\u30eb\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002GSI \u306f\u5f53\u793e\u306e\u5e45\u5e83\u3044\u30c6\u30af\u30ce\u30ed\u30b8\u30fc \u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u3068\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u4f01\u696d\u304c\u81ea\u793e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u6700\u5927\u9650\u306b\u6d3b\u7528\u3067\u304d\u3001\u3088\u308a\u591a\u304f\u306e\u4fa1\u5024\u3092\u9867\u5ba2\u306b\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/4&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u696d\u754c\u306b\u304a\u3051\u308b CX \u306e\u5c02\u9580\u77e5\u8b58<\/h3>\n<p>\u5f53\u793e\u306e GSI \u30d1\u30fc\u30c8\u30ca\u30fc\u306f\u3001\u91d1\u878d\u30b5\u30fc\u30d3\u30b9\u3001\u30d8\u30eb\u30b9\u30b1\u30a2\u3001\u516c\u5171\u90e8\u9580\u3001\u5c0f\u58f2\u696d\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u696d\u754c\u306b\u304a\u3051\u308b\u5c02\u9580\u7684\u306a\u30c9\u30e1\u30a4\u30f3\u77e5\u8b58\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u79c1\u305f\u3061\u306f\u5354\u529b\u3057\u5408\u3046\u3053\u3068\u306b\u3088\u308a\u3001\u304a\u5ba2\u69d8\u306e CX \u30d3\u30b8\u30e7\u30f3\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u771f\u306e\u30d3\u30b8\u30cd\u30b9\u6210\u679c<\/h3>\n<p>\u904b\u7528\u52b9\u7387\u53ca\u3073\u30b5\u30dd\u30fc\u30c8\u30b3\u30b9\u30c8\u306e\u524a\u6e1b\u304b\u3089\u3001\u3088\u308a\u4e00\u8cab\u3057\u305f\u9867\u5ba2\u6e80\u8db3\u5ea6\u3084\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30fc\u306e\u5411\u4e0a\u306b\u81f3\u308b\u307e\u3067\u3001GSI \u306f\u304a\u5ba2\u69d8\u304c CX \u5909\u9769\u3092\u6e2c\u5b9a\u53ef\u80fd\u306a\u9577\u671f\u7684\u6210\u679c\u306b\u7d50\u3073\u3064\u3051\u3089\u308c\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u30d7\u30ec\u30bc\u30f3\u30b9\u3001\u30ed\u30fc\u30ab\u30eb\u306a\u77e5\u8b58<\/h3>\n<p>GSI \u306f\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u5bfe\u5fdc\u529b\u3068\u5730\u57df\u306e\u5c02\u9580\u77e5\u8b58\u3092\u517c\u306d\u5099\u3048\u3066\u304a\u308a\u3001\u304a\u5ba2\u69d8\u304c\u4e8b\u696d\u3092\u5c55\u958b\u3057\u3066\u3044\u308b\u3042\u3089\u3086\u308b\u5730\u57df\u306b\u304a\u3044\u3066\u3001\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3084\u9867\u5ba2\u306e\u671f\u5f85\u306b\u5fdc\u3048\u3001\u6587\u5316\u7684\u30cb\u30e5\u30a2\u30f3\u30b9\u306b\u3082\u5bfe\u5fdc\u3044\u305f\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">CX \u6295\u8cc7\u306e\u4fa1\u5024\u3092\u62e1\u5f35<\/h3>\n<p>\u69cb\u9020\u5316\u3055\u308c\u305f\u30c7\u30ea\u30d0\u30ea\u30fc\u30e2\u30c7\u30eb\u3001\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3001\u518d\u73fe\u53ef\u80fd\u306a\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306b\u3088\u308a\u3001GSI \u306f\u5927\u898f\u6a21\u30d7\u30ed\u30b0\u30e9\u30e0\u5168\u4f53\u306b\u304a\u3044\u3066\u3001\u30bf\u30a4\u30e0\u30c8\u30a5\u30d0\u30ea\u30e5\u30fc\u3092\u77ed\u7e2e\u3057\u3001\u5c0e\u5165\u30ea\u30b9\u30af\u3092\u8efd\u6e1b\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1761248218078{background-image: url(https:\/\/www.genesys.com\/media\/Genesys_Threads_209.png?id=569364) !important;}&#8221; el_class=&#8221;bg-cover bg-150-md bg-center bg-norepeat&#8221; el_id=&#8221;gsa&#8221;][vc_row r_gutter_size=&#8221;gutter-small&#8221; background_color=&#8221;bgc-glass&#8221; equal_height=&#8221;yes&#8221; el_class=&#8221;py-3 px-1 px-lg-3 rounded mt-0&#8243;][vc_column offset=&#8221;vc_col-md-7&#8243; el_class=&#8221;mb-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Genesys \u30b7\u30b9\u30c6\u30e0\u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30bf\u30fc<\/h2>\n<p>Genesys Cloud\u2122 AI \u3092\u6d3b\u7528\u3057\u305fAI \u30d9\u30fc\u30b9\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3088\u308b\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3068\u3001GSI \u30d1\u30fc\u30c8\u30ca\u30fc\u304c\u6301\u3064\u9ad8\u5ea6\u306a\u30c9\u30e1\u30a4\u30f3\u5c02\u9580\u77e5\u8b58\u3068\u30b0\u30ed\u30fc\u30d0\u30eb\u306b\u5c55\u958b\u3059\u308b\u80fd\u529b\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u4f01\u696d\u304c\u9867\u5ba2\u3084\u5f93\u696d\u54e1\u3068\u306e\u95a2\u308f\u308a\u65b9\u3092\u518d\u69cb\u7bc9\u3057\u3001\u5927\u898f\u6a21\u306a\u74b0\u5883\u3067\u3001\u3088\u308a\u826f\u3044\u6210\u679c\u3092\u751f\u307f\u51fa\u305b\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002\u5927\u898f\u6a21\u306a\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30af\u30e9\u30a6\u30c9\u79fb\u884c\u3001\u30c7\u30fc\u30bf\u6226\u7565\u306e\u629c\u672c\u7684\u306a\u898b\u76f4\u3057\u3001AI \u6d3b\u7528\u63a8\u9032\u65bd\u7b56\u306b\u304a\u3044\u3066\u3082\u3001\u5f53\u793e\u306e\u5171\u540c\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u30a4\u30f3\u30d5\u30e9\u306e\u30e2\u30c0\u30ca\u30a4\u30ba\u3001\u30b5\u30a4\u30ed\u5316\u3055\u308c\u305f\u30c7\u30fc\u30bf\u306e\u7d71\u5408\u3001AI \u306e\u904b\u7528\u5316\u3092\u5b9f\u73fe\u3067\u304d\u308b\u3068\u540c\u6642\u306b\u3001\u6e2c\u5b9a\u53ef\u80fd\u306a\u30d3\u30b8\u30cd\u30b9\u4fa1\u5024\u3092\u3082\u305f\u3089\u3057\u3001\u30bf\u30a4\u30e0\u30c8\u30a5\u30de\u30fc\u30b1\u30c3\u30c8\u3092\u77ed\u7e2e\u3067\u304d\u307e\u3059\u3002 [\/vc_column_text]<style type='text\/css'>\r .component.card.has-card-header img { border-radius: 0}\r <\/style>[\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-5&#8243; el_class=&#8221;mt-2 mt-lg-0&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   has-card-header  \" href=\"https:\/\/www.accenture.com\/\" target=\"_blank\" rel=\"noopener\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:175px;\"><img decoding=\"async\" style=\"max-width:250px;\"width=\"163\" height=\"43\" src=\"https:\/\/www.genesys.com\/media\/Accenture.svg\" alt=\"Accenture\" ><\/div><div class=\"card-body\"><h3 class=\"h5\">\u30a2\u30af\u30bb\u30f3\u30c1\u30e5\u30a2<\/h3>\n<p>\u30a2\u30af\u30bb\u30f3\u30c1\u30e5\u30a2\u306f\u3001\u4e16\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308b\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u30b5\u30fc\u30d3\u30b9\u4f01\u696d\u3067\u3059\u3002\u540c\u793e\u306f\u3001\u4e16\u754c\u306e\u5927\u624b\u4f01\u696d\u3001\u653f\u5e9c\u6a5f\u95a2\u3001\u304a\u3088\u3073\u305d\u306e\u4ed6\u306e\u7d44\u7e54\u306b\u3088\u308b\u30c7\u30b8\u30bf\u30eb\u30b3\u30a2\u306e\u69cb\u7bc9\u3001\u696d\u52d9\u306e\u6700\u9069\u5316\u3001\u53ce\u76ca\u6210\u9577\u306e\u52a0\u901f\u3001\u5e02\u6c11\u30b5\u30fc\u30d3\u30b9\u306e\u5411\u4e0a\u3092\u652f\u63f4\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u5927\u898f\u6a21\u306a\u74b0\u5883\u306b\u304a\u3044\u3066\u76ee\u306b\u898b\u3048\u308b\u4fa1\u5024\u3092\u8fc5\u901f\u306b\u5275\u51fa\u3057\u3066\u3044\u307e\u3059\u3002Genesys \u3068\u30a2\u30af\u30bb\u30f3\u30c1\u30e5\u30a2\u306f\u3001\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3001\u5c02\u9580\u5bb6\u3001\u5f37\u529b\u306a\u30a2\u30af\u30bb\u30e9\u30ec\u30fc\u30bf\u30fc\u3092\u4e00\u3064\u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u6700\u4e0a\u7d1a\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u9867\u5ba2\u304c\u5909\u9769\u3078\u306e\u53d6\u308a\u7d44\u307f\u3092\u6210\u529f\u88cf\u306b\u7acb\u3061\u4e0a\u3052\u3001\u6301\u7d9a\u3067\u304d\u308b\u3088\u3046\u306b\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   has-card-header  \" href=\"https:\/\/www.capgemini.com\/\" target=\"_blank\" rel=\"noopener\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:175px;\"><img decoding=\"async\" style=\"max-width:240px;\"width=\"1280\" height=\"299\" src=\"https:\/\/www.genesys.com\/media\/Capgemini-logo.png\" alt=\"Capgemini-logo\" ><\/div><div class=\"card-body\"><h3 class=\"h5\">\u30ad\u30e3\u30c3\u30d7\u30b8\u30a7\u30df\u30cb<\/h3>\n<p>\u30ad\u30e3\u30c3\u30d7\u30b8\u30a7\u30df\u30cb\u306f\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u30d3\u30b8\u30cd\u30b9\u30d1\u30fc\u30c8\u30ca\u30fc\u517c\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u5909\u9769\u30d1\u30fc\u30c8\u30ca\u30fc\u3067\u3059\u3002\u540c\u793e\u306f\u30c7\u30b8\u30bf\u30eb\u5316\u3068\u6301\u7d9a\u53ef\u80fd\u306a\u4e16\u754c\u3068\u3044\u3046\u4e8c\u3064\u306e\u5909\u9769\u3092\u52a0\u901f\u3055\u305b\u308b\u3068\u540c\u6642\u306b\u3001\u4f01\u696d\u3068\u793e\u4f1a\u306b\u76ee\u306b\u898b\u3048\u308b\u5f71\u97ff\u3092\u3082\u305f\u3089\u305b\u308b\u3088\u3046\u652f\u63f4\u3057\u3066\u3044\u307e\u3059\u3002\u540c\u793e\u306f\u300150 \u30ab\u56fd\u4ee5\u4e0a\u306b\u914d\u7f6e\u3055\u308c\u305f 34 \u4e07\u4eba\u306e\u30c1\u30fc\u30e0\u30e1\u30f3\u30d0\u30fc\u304b\u3089\u69cb\u6210\u3055\u308c\u308b\u3001\u8cac\u4efb\u611f\u3068\u591a\u69d8\u6027\u306b\u3042\u3075\u308c\u305f\u7d44\u7e54\u3067\u3059\u300255 \u5e74\u4ee5\u4e0a\u306e\u78ba\u56fa\u305f\u308b\u6b74\u53f2\u3092\u6301\u3064\u30ad\u30e3\u30c3\u30d7\u30b8\u30a7\u30df\u30cb\u306f\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u4fa1\u5024\u3092\u89e3\u304d\u653e\u3061\u3001\u304a\u5ba2\u69d8\u306e\u3042\u3089\u3086\u308b\u30d3\u30b8\u30cd\u30b9\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3059\u308b\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u3057\u3066\u4fe1\u983c\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u540c\u793e\u306f\u3001\u6226\u7565\u304a\u3088\u3073\u8a2d\u8a08\u304b\u3089\u30a8\u30f3\u30b8\u30cb\u30a2\u30ea\u30f3\u30b0\u306b\u81f3\u308b\u307e\u3067\u306e\u5f37\u307f\u3092\u6d3b\u304b\u3057\u3001\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u306e\u30b5\u30fc\u30d3\u30b9\u3068\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306f\u5e02\u5834\u3092\u30ea\u30fc\u30c9\u3059\u308bAI\u3001\u751f\u6210AI\u3001\u30af\u30e9\u30a6\u30c9\u3001\u30c7\u30fc\u30bf\u6a5f\u80fd\u3068\u3001\u9ad8\u5ea6\u306a\u696d\u754c\u5c02\u9580\u77e5\u8b58\u304a\u3088\u3073\u30d1\u30fc\u30c8\u30ca\u30fc\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306e\u7d44\u307f\u5408\u308f\u305b\u306b\u3088\u3063\u3066\u652f\u3048\u3089\u308c\u3066\u3044\u307e\u3059\u3002 <\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/2&#8243; el_id=&#8221;cognizant&#8221;]<a class=\"component card w-100 bgc-white vertical text-start   has-card-header  \" href=\"https:\/\/www.cognizant.com\/us\/en\/services\/experience-services\/customer-service-transformation#spy-overview\" target=\"_blank\" rel=\"noopener\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:175px;\"><img decoding=\"async\" style=\"max-width:200px;\"width=\"1209\" height=\"364\" src=\"https:\/\/www.genesys.com\/media\/Cognizant.png\" alt=\"Cognizant Logo\" ><\/div><div class=\"card-body\"><p style=\"color: var(--text-default-secondary, #3d496d); font-style: italic; font-size: 14px;\">Cognizant and Cognizant logo are trademarks of Cognizant Technology Solutions U.S. Corp., registered in many jurisdictions worldwide.<\/p>\n<h3 class=\"h5\">Cognizant<\/h3>\n<p>Cognizant is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization\u2019s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world.<\/p>\n<p>Together, Genesys and Cognizant deliver end-to-end CX transformation with a synergy of the Genesys Cloud platform and Cognizant&#8217;s proven capabilities in AI, cloud migration, data and analytics, helping enterprises accelerate their shift to intelligent, digital-first customer engagement while driving measurable business outcomes.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a><style type='text\/css'>\r #cognizant .card.has-card-header { display: flex; flex-direction: column; } #cognizant .card.has-card-header .card-body { display: contents; } #cognizant .card.has-card-header .card-header { order: 1; } #cognizant .card.has-card-header .card-body > h3 { order: 2; margin: 1.5rem 1.5rem 0; } #cognizant .card.has-card-header .card-body > p:not(:first-child) { order: 3; margin-left: 1.5rem; margin-right: 1.5rem; } #cognizant .card.has-card-header .card-footer { order: 4; } #cognizant .card.has-card-header .card-body > p:first-child { order: 5; margin: 0 1.5rem 1.5rem; } \r <\/style>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   has-card-header  \" href=\"https:\/\/www.deloittedigital.com\/us\/en.html\" target=\"_blank\" rel=\"noopener\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:175px;\"><img decoding=\"async\" style=\"max-width:200px;\"width=\"510\" height=\"283\" src=\"https:\/\/www.genesys.com\/media\/Deloitte-Digital.png\" alt=\"Deloitte Digital\" ><\/div><div class=\"card-body\"><h3 class=\"h5\">\u30c7\u30ed\u30a4\u30c8\u30c7\u30b8\u30bf\u30eb<\/h3>\n<p>\u30c7\u30ed\u30a4\u30c8\u30c7\u30b8\u30bf\u30eb\u3068 Genesys \u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u6539\u5584\u306b\u5411\u3051\u305f\u9ad8\u5ea6\u306a\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3059\u308b\u3001\u5f37\u529b\u306a CX \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u52b9\u7387\u6027\u3068\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u305f\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u6a5f\u80fd\u3001\u30c7\u30b8\u30bf\u30eb\u6a5f\u80fd\u3001AI \u6a5f\u80fd\u3092\u878d\u5408\u3057\u305f\u3082\u306e\u3067\u3059\u3002\u3053\u308c\u3089\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u7ba1\u7406\u3068\u7d71\u5408\u30b5\u30fc\u30d3\u30b9\u3092\u5099\u3048\u3066\u304a\u308a\u3001\u4f01\u696d\u304c\u30b5\u30fc\u30d3\u30b9\u578b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff08CCaaS\uff09\u3092\u52b9\u7387\u7684\u306b\u904b\u7528\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002\u3053\u306e\u5354\u529b\u4f53\u5236\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u5411\u4e0a\u3092\u76ee\u7684\u3068\u3057\u305f\u3082\u306e\u3067\u3042\u308a\u3001\u3042\u3089\u3086\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u304a\u3044\u3066\u6469\u64e6\u306e\u306a\u3044\u4f53\u9a13\u3092\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u304c\u5b9f\u73fe\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30fc\u3092\u80b2\u307f\u3001\u30c7\u30b8\u30bf\u30eb\u6642\u4ee3\u306b\u304a\u3051\u308b\u6210\u529f\u3092\u4fc3\u9032\u3059\u308b\u3053\u3068\u3092\u652f\u63f4\u3057\u307e\u3059\u3002 <\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   has-card-header  \" href=\"https:\/\/www.ibm.com\/us-en\/\" target=\"_blank\" rel=\"noopener\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:175px;\"><img decoding=\"async\" style=\"max-width:200px;\"width=\"200\" height=\"83\" src=\"https:\/\/www.genesys.com\/media\/648d9008-ibm-logo-200px-.png\" alt=\"ibm logo 200px\" ><\/div><div class=\"card-body\"><h3 class=\"h5\">IBM<\/h3>\n<p>IBM\u306f\u3001Genesys \u306e\u30b7\u30b9\u30c6\u30e0\u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30bf\u30fc\u304a\u3088\u3073\u5c0e\u5165\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u3057\u3066\u6700\u3082\u8c4a\u5bcc\u306a\u7d4c\u9a13\u3092\u6709\u3057\u3066\u304a\u308a\u3001Genesys Cloud <sup>CX\u00ae<\/sup> \u30aa\u30d5\u30a1\u30ea\u30f3\u30b0\u3092\u6d3b\u7528\u3057\u305f\u5927\u898f\u6a21\u3067\u9769\u65b0\u7684\u306a\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u5b9f\u88c5\u3092\u6570\u591a\u304f\u4e3b\u5c0e\u3057\u3066\u304d\u307e\u3057\u305f\u3002IBM \u306f\u3001\u3042\u3089\u3086\u308b\u9818\u57df\u306b\u308f\u305f\u3063\u3066\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u3067\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3068\u5354\u696d\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u53ca\u3073\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u6226\u7565\u306b\u95a2\u3059\u308b\u30a2\u30c9\u30d0\u30a4\u30b9\u3001\u305d\u306e\u6226\u7565\u306e\u5b9f\u884c\u3001\u307e\u305f\u30d3\u30b8\u30cd\u30b9\u30d7\u30ed\u30bb\u30b9\u3068\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u904b\u7528\u306e\u6700\u9069\u5316\u306b\u81f3\u308b\u307e\u3067\u3001\u5168\u5de5\u7a0b\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/p>\n<p>IBM \u306f Genesys \u3068\u9023\u643a\u3057\u3001\u6b21\u4e16\u4ee3\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u751f\u6210 AI \u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b AI \u3092\u6d3b\u7528\u3057\u3064\u3064\u3001\u304a\u5ba2\u69d8\u304cAI \u53ca\u3073\u30c7\u30b8\u30bf\u30eb\u30d5\u30a1\u30fc\u30b9\u30c8\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u63a8\u9032\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u4e21\u793e\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u63d0\u4f9b\u306b AI \u30c4\u30fc\u30eb\u3092\u7d44\u307f\u8fbc\u307f\u3001Genesys \u5c02\u7528\u306e\u793e\u5185\u30c4\u30fc\u30eb\u3068\u30d3\u30b8\u30cd\u30b9\u30a4\u30f3\u30ad\u30e5\u30d9\u30fc\u30bf\u30fc\u3092\u69cb\u7bc9\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u63d0\u4f9b\u3068\u4fa1\u5024\u5b9f\u73fe\u3092\u52a0\u901f\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">Genesys \u30ea\u30bd\u30fc\u30b9\u306e\u8a73\u7d30<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-2 scrollable-row\"><div class=\"col-md-6 horizontal-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component horizontal text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/contact-center-buyers-guide\"><div class=\"row align-items-center\"><div class=\"col-12 col-md-5 col-lg-6\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail.png\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail\"><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body text-col ps-0\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title h6\">AI \u3068 CX \u306e\u8cfc\u5165\u62c5\u5f53\u8005\u5411\u3051\u30ac\u30a4\u30c9<\/h3><\/div><div class=\"card-footer text-end ps-0\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-6 horizontal-cards grid-item card-col item-image grid_type-blog\"><a class=\"card w-100 h-100 bgc-lgray component horizontal text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/the-levels-of-experience-orchestration\"><div class=\"row align-items-center\"><div class=\"col-12 col-md-5 col-lg-6\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Levels-of-Experience-Orchestration-blog-image-820-x-548.webp\" height=\"547\" width=\"820\" alt=\"\"><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body text-col ps-0\"><p class=\"assettag\">Blog<\/p><h3 class=\"item-title h6\">\u30ec\u30d9\u30eb\u5225\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u8a3a\u65ad - Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end ps-0\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":97678,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-559888","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/pages\/559888","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/comments?post=559888"}],"version-history":[{"count":8,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/pages\/559888\/revisions"}],"predecessor-version":[{"id":650721,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/pages\/559888\/revisions\/650721"}],"up":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/pages\/97678"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=559888"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}