{"id":558340,"date":"2025-03-28T02:33:09","date_gmt":"2025-03-28T09:33:09","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=558340"},"modified":"2026-01-04T23:05:50","modified_gmt":"2026-01-05T07:05:50","slug":"innovations","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/ja-jp\/innovations","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22549706%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22auto%22%2C%22flair_left%22%3A%220%22%2C%22flair_bottom%22%3A%220%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_row_inner el_class=&#8221;bgc-glass rounded-lg p-2 p-lg-4 mt-0&#8243;][vc_column_inner el_class=&#8221;px-0&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u7d99\u7d9a\u7684\u306a<br \/>\n\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3<\/h1>\n<p class=\"text-22\">\u6bce\u5e74 400 \u3092\u8d85\u3048\u308b\u65b0\u6a5f\u80fd<a title=\"2024 \u5e74\u5ea6\u306b\u306f 400 \u3092\u8d85\u3048\u308b\u65b0\u6a5f\u80fd\u3092\u5c0e\u5165\" role=\"tooltip\" data-bs-toggle=\"tooltip\" data-bs-placement=\"top\">*<\/a>\u3092\u9031\u5358\u4f4d\u3067\u30ea\u30ea\u30fc\u30b9\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;7\/12&#8243; offset=&#8221;vc_hidden-xs&#8221;][vc_single_image image=&#8221;549708&#8243; alignment=&#8221;right&#8221; css=&#8221;&#8221; el_class=&#8221;text-end&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;549725&#8243; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5411\u4e0a\u306b\u8ca2\u732e\u3059\u308b\u3001\u8fc5\u901f\u3067\u7d99\u7d9a\u7684\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3<\/h2>\n<p>Genesys Cloud \u306f\u3001\u6700\u65b0\u306e\u30af\u30e9\u30a6\u30c9\u30cd\u30a4\u30c6\u30a3\u30d6\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308a\u3001\u7d99\u7d9a\u7684\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3068\u3044\u3046\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002\u4f01\u696d\u306f\u5e38\u306b\u6700\u65b0\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u5229\u7528\u3067\u304d\u307e\u3059\u3002\u7d99\u7d9a\u7684\u306b\u65b0\u3057\u3044\u6a5f\u80fd\u3092\u30ea\u30ea\u30fc\u30b9\u3057\u3001\u77ac\u6642\u306b\u5229\u7528\u3067\u304d\u308b\u305f\u3081\u3001\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3084\u30cf\u30fc\u30c9\u30a6\u30a7\u30a2\u306e\u8ffd\u52a0\u3001\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3001\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u306f\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<ul>\n<li>\u9031\u6b21\u30ea\u30ea\u30fc\u30b9\u30e2\u30c7\u30eb\u3067\u9031\u3054\u3068\u306b\u65b0\u6a5f\u80fd\u3092\u914d\u4fe1<\/li>\n<li>\u6bce\u5e74 400 \u3092\u8d85\u3048\u308b\u65b0\u6a5f\u80fd\u3092\u5c0e\u5165<a title=\"2024 \u5e74\u5ea6\u306b\u306f 400 \u3092\u8d85\u3048\u308b\u65b0\u6a5f\u80fd\u3092\u5c0e\u5165\" role=\"tooltip\" data-bs-toggle=\"tooltip\" data-bs-placement=\"top\">*<\/a><\/li>\n<li>Genesys Cloud\u2122 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u5e74\u9593 3 \u5104\u30c9\u30eb\u4ee5\u4e0a\u306e\u7814\u7a76\u958b\u767a\u6295\u8cc7<a title=\"2024 \u5e74\u5ea6\u306f Genesys Cloud \u306b\u5e74\u9593 3 \u5104\u30c9\u30eb\u4ee5\u4e0a\u306e\u7814\u7a76\u958b\u767a\u6295\u8cc7\" role=\"tooltip\" data-bs-toggle=\"tooltip\" data-bs-placement=\"top\">**<\/a><\/li>\n<li>\u88fd\u54c1\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u3092\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u5229\u7528\u3067\u304d\u308b\u305f\u3081\u3001\u3059\u3079\u3066\u306e\u6a5f\u80fd\u3068\u305d\u306e\u9023\u643a\u3092\u78ba\u8a8d\u53ef\u80fd<\/li>\n<li>\u30aa\u30fc\u30d7\u30f3 API \u3084\u30cd\u30a4\u30c6\u30a3\u30d6 AI \u306a\u3069\u3092\u5099\u3048\u305f\u6700\u65b0\u306e\u7d71\u5408\u30af\u30e9\u30a6\u30c9\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section par_bg=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1732673001176{background-image: url(https:\/\/www.genesys.com\/media\/capability-home-pill-background.png?id=542417) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card rounded-lg&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;549734&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"text-32 mb-3\">\u300c\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306f\u7d99\u7d9a\u3057\u3066\u3053\u305d\u610f\u5473\u304c\u3042\u308b\u3068\u601d\u3063\u3066\u3044\u307e\u3059\u3002CX \u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306f\u610f\u5fd7\u304c\u306a\u3051\u308c\u3070\u5b9f\u73fe\u3067\u304d\u307e\u305b\u3093\u3002\u3053\u3093\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u305f\u3044\u3068\u3044\u3046\u610f\u5fd7\u304c\u5927\u4e8b\u306a\u306e\u3067\u3059\u300d<\/p>\n<p class=\"mb-0 font-weight-bold\">\u30aa\u30ea\u30d3\u30a8\u30fb\u30b8\u30e5\u30fc\u30f4<\/p>\n<p>EVP \u517c\u6700\u9ad8\u88fd\u54c1\u8cac\u4efb\u8005\u3001Genesys[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u6700\u65b0\u60c5\u5831\u3092\u898b\u308b<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/virtual-call-centers-real-connections-in-an-ai-driven-world\" target=\"_blank\" rel=\"\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"1440\" height=\"960\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_474976138-1-scaled.jpeg\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p class=\"assettag\">\u30d6\u30ed\u30b0<\/p>\n<h3>\u30d0\u30fc\u30c1\u30e3\u30eb\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068 AI \u6d3b\u7528\u306b\u3088\u308b\u30d3\u30b8\u30cd\u30b9\u5275\u51fa\uff01<\/h3>\n<\/div><div class=\"justify-content-end btn-container mt-2\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail  chevron-only  \" href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-launches-native-journey-management-for-genesys-cloud\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"820\" height=\"464\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/Genesys-launches-native-journey-management-for-Genesys-Cloud-thumbnail.jpg\" alt=\"Genesys launches native journey management for Genesys Cloud thumbnail\" ><\/div><div class=\"card-body\"><p class=\"assettag\">\u8a18\u4e8b<\/p>\n<h4 class=\"h6\">Genesys \u304c Genesys Cloud \u5411\u3051\u30cd\u30a4\u30c6\u30a3\u30d6\u30b8\u30e3\u30fc\u30cb\u30fc\u7ba1\u7406\u3092\u30ea\u30ea\u30fc\u30b9\u3002\u8a73\u7d30\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3068\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u6a5f\u80fd\u3067 AI \u30d9\u30fc\u30b9\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u4fc3\u9032\u3002<\/h4>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail  chevron-only  \" href=\"https:\/\/www.genesys.com\/ja-jp\/webinars\/demo-webinar-agent-co-pilot\" target=\"_blank\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"820\" height=\"464\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/Level-up-your-agents-with-AI-and-Agent-Copilot-thumbnail.jpg\" alt=\"Level up your agents with AI and Agent Copilot thumbnail\" ><\/div><div class=\"card-body\"><p class=\"assettag\">\u30a6\u30a7\u30d3\u30ca\u30fc<\/p>\n<h4 class=\"h6\">AI \u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30fb\u30b3\u30d1\u30a4\u30ed\u30c3\u30c8\u306b\u3088\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u80b2\u6210<\/h4>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail  chevron-only  \" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/how-digital-workforce-management-improves-plans-and-forecasts\" target=\"_blank\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"820\" height=\"464\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/QA-monitoring_resource-thumbnail_2.png\" alt=\"QA-monitoring_resource-thumbnail_2\" ><\/div><div class=\"card-body\"><p class=\"assettag\">\u30d6\u30ed\u30b0<\/p>\n<h4 class=\"h6\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u6700\u65b0\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e 4 \u3064\u306e\u30e1\u30ea\u30c3\u30c8<\/h4>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray horizontal text-start thumbnail  chevron-only  \" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/combine-social-media-and-cx-to-listen-and-respond-to-customers\" target=\"_blank\" rel=\"\" ><div class=\"row align-items-center\"><div class=\"col-12 col-md-5 col-lg-6 \"><div class=\"thumbnail-col thumbnail\"><img decoding=\"async\" width=\"820\" height=\"547\" class=\"card-img thumbnail\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_317549951-scaled-e1709061001790.jpeg\" alt=\"social media, customer experience, CX\" ><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body ps-0\"><p class=\"assettag\">\u30d6\u30ed\u30b0<\/p>\n<h4 class=\"h6\">\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3068 CX \u3092\u7d44\u307f\u5408\u308f\u305b\u3001\u9867\u5ba2\u306e\u58f0\u306b\u8033\u3092\u50be\u3051\u308b<\/h4>\n<\/div><div class=\"card-footer ps-0 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray horizontal text-start thumbnail  chevron-only  \" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/unlocking-the-secrets-of-personalized-customer-journeys\" target=\"_blank\" rel=\"\" ><div class=\"row align-items-center\"><div class=\"col-12 col-md-5 col-lg-6 \"><div class=\"thumbnail-col thumbnail\"><img decoding=\"async\" width=\"970\" height=\"546\" class=\"card-img thumbnail\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_425024272-scaled-e1713898840142.jpeg\" alt=\"personalized customer journeys, experience orchestration\" ><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body ps-0\"><p class=\"assettag\">\u30d6\u30ed\u30b0<\/p>\n<h4 class=\"h6\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3092\u6210\u529f\u3055\u305b\u308b\u79d8\u8a23<\/h4>\n<\/div><div class=\"card-footer ps-0 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Genesys \u30e6\u30fc\u30b6\u30fc\u9650\u5b9a\u30b3\u30f3\u30c6\u30f3\u30c4<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"https:\/\/help.genesys.cloud\/release-notes-home\/\" target=\"_blank\" rel=\"noopener\" ><div class=\"card-body\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/genesys-kraken\/fonts\/icons\/svg\/Icon_Automate_Light BG_Web.svg\" alt=\"\u81ea\u52d5\u5316\u30a2\u30a4\u30b3\u30f3\" width=\"64\" height=\"64\" \/><\/p>\n<h3 class=\"h4\">\u30ea\u30ea\u30fc\u30b9\u30ce\u30fc\u30c8<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"https:\/\/orchestrators.genesys.com\/home\/archives?product=genesys-cloud-cx\" target=\"_blank\" rel=\"\" ><div class=\"card-body\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/genesys-kraken\/fonts\/icons\/svg\/Icon_Cloud_Light BG_Web.svg\" alt=\"\u30af\u30e9\u30a6\u30c9\u30a2\u30a4\u30b3\u30f3\" width=\"64\" height=\"64\" \/><\/p>\n<h3 class=\"h4\">\u88fd\u54c1\u30ed\u30fc\u30c9\u30de\u30c3\u30d7<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"https:\/\/orchestrators.genesys.com\/?_ga=2.228446111.348625115.1716927309-1481301325.1704208803&amp;_gl=1*wn49v7*_ga*MTQ4MTMwMTMyNS4xNzA0MjA4ODAz*_ga_WMDFV6Y7G2*MTcxNzA5Mjk1Mi4xOTYuMS4xNzE3MDkzMTE4LjAuMC4w\" target=\"_blank\" rel=\"\" ><div class=\"card-body\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/genesys-kraken\/fonts\/icons\/svg\/Icon_Connect_Light BG_Web.svg\" alt=\"\u30e6\u30fc\u30b6\u30fc\u30a2\u30a4\u30b3\u30f3\" width=\"64\" height=\"64\" \/><\/p>\n<h3 class=\"h4\">Genesys \u30ca\u30ec\u30c3\u30b8\u30cd\u30c3\u30c8\u30ef\u30fc\u30af<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-md-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3067\u4f01\u696d\u306b\u8ca2\u732e<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-4&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ja-jp\/customer-stories\" target=\"\" rel=\"\">\u304a\u5ba2\u69d8\u4e8b\u4f8b\u306f\u3053\u3061\u3089<\/a><\/div>[\/vc_column][vc_column]<div class=\"component-customer-carousel default-layout single-customer\" data-current-active=\"0\" data-layout=\"default\" data-count=\"1\"><div class=\"carousel-main-row\"><div class=\"carousel-content-col\"><div class=\"customer-content active\" data-href=\"440172\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/coca-cola-bottlers-sales-and-services\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Cocacolabss hero\" src=\"https:\/\/www.genesys.com\/media\/CocaColaBSS_hero.jpg\" width=\"626\" height=\"356\"><\/div><div class=\"customer-quote-col\"><img decoding=\"async\" class=\"company-logo\" alt=\"Ccbss logox250\" src=\"https:\/\/www.genesys.com\/media\/CCBSS-Logox250.png\"  width=\"252\" height=\"166\"><p class=\"quote-content mb-2 quote-size-lg\">\u300c\u5f53\u793e\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u306f\u3068\u3066\u3082\u597d\u8a55\u3067\u3059\u3002\u3053\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u52d5\u4f5c\u304c\u901f\u304f\u4f7f\u3044\u3084\u3059\u3044\u3068\u306e\u3053\u3068\u3067\u3059\u3002 <strong>\u30b3\u30b9\u30c8\u9762\u3067\u306f\u7d04 50% \u306e\u524a\u6e1b<\/strong>\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002\u30bf\u30eb\u30b5\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u30bb\u30f3\u30bf\u30fc\u304c<strong> 100% \u4eee\u60f3\u74b0\u5883<\/strong>\u306b\u79fb\u884c\u3057\u3001\u30bf\u30f3\u30d1\u306e\u65bd\u8a2d\u306f 1 \u304b\u6240\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u300d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Nicole Thomas<\/p><p class=\"customer-title\">VP, Customer Care Center, Coca-Cola Bottlers\u2019 Sales & Services<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">\u9867\u5ba2\u4e8b\u4f8b\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u696d\u754c\u306b\u304a\u3051\u308b Genesys \u306e\u8a55\u4fa1<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail  chevron-only  \" href=\"\/ja-jp\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"824\" height=\"528\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/MQ-Resource-Landing-Page-824x528-1.png\" alt=\"MQ - Resource Landing Page - 824x528\" ><\/div><div class=\"card-body\"><p class=\"assettag\">\u30ec\u30dd\u30fc\u30c8<\/p>\n<h3>Gartner<sup>\u00ae<\/sup> Magic Quadrant\u2122 2024\uff1a\u30b5\u30fc\u30d3\u30b9\u578b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff08CCaaS\uff09<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start thumbnail  chevron-only  \" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"586\" height=\"368\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/Enterprise-connect-2024-thumbnail.jpg\" alt=\"Enterprise connect 2024 thumbnail\" ><\/div><div class=\"card-body\"><p class=\"assettag\">\u30ec\u30dd\u30fc\u30c8<\/p>\n<h3>Enterprise Connect AI \u8cde\u300c\u30d9\u30b9\u30c8\u30fb\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u300d<\/h3>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row disable_element=&#8221;yes&#8221;][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section g_section_overflow=&#8221;visible&#8221; content_placement=&#8221;middle&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22549945%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_left%22%3A%220%22%2C%22flair_bottom%22%3A%2250%25%22%2C%22flair_transform%22%3A%22scale(-1%2C%20-1)%20translateY(-50%25)%22%2C%22flair_classes%22%3A%22object-fit-cover%22%7D%5D&#8221; sec_advbg_min_height=&#8221;914px&#8221; el_class=&#8221;d-flex align-items-center threads-form&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u7d99\u7d9a\u7684\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3060\u3051\u304c\u5b9f\u73fe\u3067\u304d\u308b\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059<\/h2>\n<p>\u9867\u5ba2\u306e\u8981\u671b\u3068\u30cb\u30fc\u30ba\u306f\u3001\u9032\u5316\u3092\u6b62\u3081\u308b\u3053\u3068\u306f\u3042\u308a\u307e\u305b\u3093\u3002Genesys \u3082\u9032\u5316\u3057\u3066\u3044\u304d\u307e\u3059\u3002Genesys Cloud \u306e\u30c7\u30e2\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002\u7d99\u7d9a\u7684\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u5b9f\u4f8b\u3001\u9867\u5ba2\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3078\u306e\u52b9\u679c\u3092\u3054\u78ba\u8a8d\u3044\u305f\u3060\u3051\u307e\u3059\u3002[\/vc_column_text]<style type='text\/css'>\r @media (max-width: 768px) { .threads-form { min-height: 0 !important; } }\r <\/style>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init no-bg-form yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">\u3088\u3046\u3053\u305d<\/span> <span id=\"person_info\"><span class=\"person_last\"><\/span>&nbsp;<span class=\"person_first\"><\/span> \u69d8<\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\u5225\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u60c5\u5831\u3092\u5165\u529b\u3057\u307e\u3059\u304b\uff1f<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"\u4f1a\u793e\u3067\u304a\u4f7f\u3044\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u3054\u5165\u529b\u304f\u3060\u3055\u3044\u3002\">\n        <label for=\"fe644\">\u4f1a\u793e\u3067\u304a\u4f7f\u3044\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u3054\u5165\u529b\u304f\u3060\u3055\u3044\u3002<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/pages\/558340\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"page\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ja-jp\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/pages\/558340\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"558340\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"E\u30e1\u30fc\u30eb\" placeholder=\"E\u30e1\u30fc\u30eb\">\n        <label for=\"fe192\">E\u30e1\u30fc\u30eb<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\u6c0f\">\n        <label for=\"fe191\">\u6c0f<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\u540d\">\n        <label for=\"fe190\">\u540d<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\u96fb\u8a71\u756a\u53f7\uff08\u534a\u89d2\u6570\u5b57\uff09\">\n        <label for=\"fe215\">\u96fb\u8a71\u756a\u53f7\uff08\u534a\u89d2\u6570\u5b57\uff09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219_jp\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"C-Level\">\u793e\u9577\u3001\u53d6\u7de0\u5f79<\/option><option value=\"VP\">\u57f7\u884c\u5f79\u54e1\u3001\u672c\u90e8\u9577<\/option><option value=\"Director\">\u90e8\u9577\u3001\u6b21\u9577\u3001\u5ba4\u9577\u3001\u30bb\u30f3\u30bf\u30fc\u9577<\/option><option value=\"Manager\">\u8ab2\u9577\u3001<\/option><option value=\"Staff\">\u4fc2\u9577\u3001\u4e3b\u4efb\u3001\u30ea\u30fc\u30c0\u30fc\u3001\u4e00\u822c\u793e\u54e1\u3001\u62c5\u5f53\u8005<\/option><option value=\"Unknown\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe219_jp\">\u5f79\u8077\u30ec\u30d9\u30eb<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Collections\">\u50b5\u6a29\u7ba1\u7406\u30fb\u50b5\u6a29\u56de\u53ce<\/option><option value=\"Contact Center Management\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u7ba1\u7406<\/option><option value=\"Customer Experience\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/option><option value=\"Customer Service\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9<\/option><option value=\"Ecommerce\/Digital Channels\">\u96fb\u5b50\u5546\u53d6\u5f15\/\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb<\/option><option value=\"Finance\">\u8ca1\u52d9\u90e8<\/option><option value=\"Human Resources\">\u4eba\u4e8b\u90e8<\/option><option value=\"Information Technology\">\u60c5\u5831\u6280\u8853<\/option><option value=\"IT Architecture\">IT\/\u60c5\u5831\u6280\u8853<\/option><option value=\"Marketing\">\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0<\/option><option value=\"Operations \/ Process Management\">\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9<\/option><option value=\"Production Management\">\u751f\u7523\u7ba1\u7406<\/option><option value=\"Purchasing\">\u8cfc\u8cb7<\/option><option value=\"Sales\">\u55b6\u696d<\/option><option value=\"Unknown\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe218\">\u8077\u7a2e<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\u9280\u884c<\/option><option value=\"Business Services\">\u305d\u306e\u4ed6\u30b5\u30fc\u30d3\u30b9\u696d\u5168\u822c<\/option><option value=\"Capital Markets\">\u8a3c\u5238\u30fb\u30ab\u30fc\u30c9\u30fb\u305d\u306e\u4ed6\u91d1\u878d<\/option><option value=\"Communications\">IT\u30fb\u60c5\u5831\u901a\u4fe1<\/option><option value=\"Consumer Products\">\u6d88\u8cbb\u8ca1<\/option><option value=\"Defense & Intelligence\">\u9632\u885b<\/option><option value=\"Education & Non-Profit\">\u5b66\u6821\u30fb\u975e\u55b6\u5229\u56e3\u4f53<\/option><option value=\"Energy & Utilities\"> \u30a8\u30cd\u30eb\u30ae\u30fc\uff08\u96fb\u529b\u30fb\u30ac\u30b9\u30fb\u6c34\u9053\uff09<\/option><option value=\"Entertainment\">\u30a8\u30f3\u30bf\u30fc\u30c6\u30a4\u30f3\u30e1\u30f3\u30c8<\/option><option value=\"Government\">\u884c\u653f\u6a5f\u95a2<\/option><option value=\"Insurance\">\u4fdd\u967a<\/option><option value=\"Life Sciences\">\u30d0\u30a4\u30aa\u30fb\u88fd\u85ac\u30fb\u533b\u7642\u6a5f\u5668\u88fd\u9020 <\/option><option value=\"Logistics\">\u904b\u8f38\u30fb\u7269\u6d41<\/option><option value=\"Manufacturing\">\u88fd\u9020<\/option><option value=\"Providers\">\u75c5\u9662\u30fb\u533b\u7642\u30fb\u4ecb\u8b77\u30b5\u30fc\u30d3\u30b9<\/option><option value=\"Retailers\">\u6d41\u901a\u30fb\u5c0f\u58f2<\/option><option value=\"Technology\">\u30c6\u30af\u30ce\u30ed\u30b8\u30fc<\/option><option value=\"Travel & Hospitality\">\u65c5\u884c\u30fb\u30db\u30c6\u30eb\u30fb\u98f2\u98df\u30fb\u822a\u7a7a\u30fb\u4ea4\u901a<\/option><option value=\"Other\">\u305d\u306e\u4ed6<\/option>\n        <\/select>\n        <label for=\"fe221\">\u696d\u754c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\u4f1a\u793e\u540d\">\n        <label for=\"fe193\">\u4f1a\u793e\u540d<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\u90fd\u9053\u5e9c\u770c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\u5f79\u8077\">\n        <label for=\"fe220\">\u5f79\u8077<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\u691c\u8a0e\u4e2d<\/option><option value=\"Gathering business requirements\">\u30d3\u30b8\u30cd\u30b9\u8981\u4ef6\u3092\u307e\u3068\u3081\u308b<\/option><option value=\"Comparing solutions\">\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6bd4\u8f03\u3059\u308b<\/option><option value=\"Ready for a conversation\">\u76f8\u8ac7\u3092\u5e0c\u671b\u3059\u308b<\/option>\n        <\/select>\n        <label for=\"fe222\">\u95b2\u89a7\u76ee\u7684<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1\uff5e20\u5e2d<\/option><option value=\"21-50\">21\uff5e50\u5e2d<\/option><option value=\"51-100\">51\uff5e100\u5e2d<\/option><option value=\"101-300\">101\uff5e300\u5e2d<\/option><option value=\"301-500\">301\uff5e500\u5e2d<\/option><option value=\"501-1000\">501\uff5e1000\u5e2d<\/option><option value=\">1000\">>1000\u5e2d<\/option><option value=\"No Contact Center\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u3082\u3063\u3066\u3044\u307e\u305b\u3093<\/option><option value=\"Don't Know\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe225\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5e2d\u6570\u3092\u304a\u9078\u3073\u304f\u3060\u3055\u3044\u3002<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u95a2\u3059\u308b\u60c5\u5831\u3092\u3001\u30e1\u30fc\u30eb\u3084\u96fb\u8a71\u3067\u9023\u7d61\u3059\u308b\u3053\u3068\u306b\u540c\u610f\u3057\u307e\u3059<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">\u30b8\u30a7\u30cd\u30b7\u30b9\u304b\u3089\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u3092\u5e0c\u671b\u3059\u308b<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\u30c7\u30e2\u306e\u30ea\u30af\u30a8\u30b9\u30c8\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\u30c7\u30e2\u306e\u30ea\u30af\u30a8\u30b9\u30c8\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/ja-jp\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text css=&#8221;&#8221; el_class=&#8221;thank-you&#8221;]<\/p>\n<p class=\"h4 font-weight-bold\">\u3054\u95a2\u5fc3\u3092\u304a\u5bc4\u305b\u3044\u305f\u3060\u304d\u3001\u8aa0\u306b\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3002<\/p>\n<p>\u5f0a\u793e\u62c5\u5f53\u3088\u308a\u3001\u6298\u308a\u8fd4\u3057\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u8abf\u6574\u306e\u3054\u9023\u7d61\u3092\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u3088\u304f\u3042\u308b\u8cea\u554f<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"component-accordion-container no-title\" data-display=\"accordion\"><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Genesys \u304c\u9032\u3081\u308b\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3068\u306f\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u3067\u3059\u304b\u3002<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Genesys \u3067\u306f\u3001\u3042\u3089\u3086\u308b\u30bf\u30b9\u30af\u3092\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u8996\u70b9\u3067\u8003\u3048\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u6700\u5148\u7aef\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3001\u30c7\u30fc\u30bf\u4e3b\u5c0e\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3001\u9867\u5ba2\u4e2d\u5fc3\u6226\u7565\u306e\u6d3b\u7528\u3068\u3044\u3046 3 \u3064\u306e\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u306b\u57fa\u3065\u3044\u3066\u9032\u3081\u3066\u3044\u307e\u3059\u3002AI \u306e\u6210\u9577\u3084\u91cd\u8981\u6027\u306a\u3069\u3001\u5909\u5316\u3059\u308b\u6d41\u52d5\u7684\u306a\u5e02\u5834\u306b\u76f4\u9762\u3057\u3066\u3082\u4fca\u654f\u6027\u3092\u7dad\u6301\u3067\u304d\u308b\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002\u307e\u305f\u3001Genesys \u306f\u304a\u5ba2\u69d8\u306e\u696d\u52d9\u52b9\u7387\u3092\u6539\u5584\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u9577\u3092\u4fc3\u9032\u3059\u308b\u305f\u3081\u306b\u3001\u5e38\u306b CX \u3092\u5f37\u5316\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Genesys \u306b\u304a\u3051\u308b\u7d99\u7d9a\u7684\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3068\u306f\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u3067\u3059\u304b\u3002<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Genesys \u306b\u304a\u3051\u308b\u7d99\u7d9a\u7684\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3068\u306f\u3001CX \u3092\u5f37\u5316\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u904b\u55b6\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u3092\u76ee\u7684\u306b\u3001\u65b0\u3057\u3044\u30a2\u30a4\u30c7\u30a2\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3001\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3092\u63a2\u7d22\u3001\u958b\u767a\u3001\u5c0e\u5165\u3059\u308b\u7d99\u7d9a\u7684\u306a\u30d7\u30ed\u30bb\u30b9\u3092\u6307\u3057\u307e\u3059\u3002\u3053\u306e\u6539\u5584\u306b\u5411\u3051\u305f\u53d6\u308a\u7d44\u307f\u306b\u3088\u308a\u3001Genesys \u306f\u5e38\u306b\u696d\u754c\u306e\u5148\u982d\u306b\u7acb\u3061\u3001\u304a\u5ba2\u69d8\u306b\u4fa1\u5024\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3088\u308a\u3001\u6280\u8853\u306e\u9032\u6b69\u304c\u4fc3\u9032\u3055\u308c\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u5168\u4f53\u7684\u306b\u6539\u5584\u3057\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u6700\u65b0\u5316\u3068\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u6700\u65b0\u5316\u3068\u306f\u3001\u5f93\u6765\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3057\u3066\u3001\u6700\u65b0\u306e\u30cb\u30fc\u30ba\u3068\u671f\u5f85\u306b\u5fdc\u3048\u3089\u308c\u308b\u3088\u3046\u306b\u5909\u9769\u3059\u308b\u30d7\u30ed\u30bb\u30b9\u3067\u3059\u3002\u30af\u30e9\u30a6\u30c9\u79fb\u884c\u306a\u3069\u306e\u30d7\u30ed\u30bb\u30b9\u306e\u63a1\u7528\u3001\u9867\u5ba2\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u53cc\u65b9\u306e\u6e80\u8db3\u5ea6\u5411\u4e0a\u306a\u3069\u304c\u305d\u306e\u4f8b\u3067\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u4eca\u5f8c\u306e\u30c8\u30ec\u30f3\u30c9\u3092\u6559\u3048\u3066\u304f\u3060\u3055\u3044\u3002<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u672a\u6765\u3092\u6c7a\u5b9a\u3059\u308b\u8981\u56e0\u306f\u3001\u6280\u8853\u306e\u6025\u901f\u306a\u9032\u6b69\u3001\u9867\u5ba2\u304b\u3089\u306e\u671f\u5f85\u306e\u9032\u5316\u3001\u30c7\u30fc\u30bf\u4e3b\u5c0e\u306e\u610f\u601d\u6c7a\u5b9a\u306e\u91cd\u8981\u6027\u306a\u3069\u3067\u3059\u3002\u4e3b\u306a\u30c8\u30ec\u30f3\u30c9\u3092\u3001\u3044\u304f\u3064\u304b<a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/top-cx-trends\">\u3053\u3061\u3089<\/a>\u3067\u7d39\u4ecb\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u304a\u3051\u308b\u7d99\u7d9a\u7684\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div 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