{"id":499988,"date":"2023-11-29T01:59:06","date_gmt":"2023-11-29T09:59:06","guid":{"rendered":"https:\/\/www.genesys.com\/genesys-vs-nice"},"modified":"2024-05-16T23:43:25","modified_gmt":"2024-05-17T06:43:25","slug":"genesys-vs-nice","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/ja-jp\/genesys-vs-nice","title":{"rendered":"Genesys \u3068 NICE \u306e\u6bd4\u8f03"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section m_background_color=&#8221;bgc-orange&#8221; flair=&#8221;%5B%7B%22flair_image%22%3A%22380415%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%7D%5D&#8221; el_id=&#8221;bundle&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1715860707128{padding-bottom: 20px !important;}&#8221;]<\/p>\n<h1 class=\"text-white\">Genesys Cloud vs NICE CXone<\/h1>\n<p class=\"text-white text-24\">\u696d\u754c\u306e\u5c02\u9580\u5bb6\u3068\u30e6\u30fc\u30b6\u30fc\u306e\u610f\u898b\u306f\u4e00\u81f4\u3057\u3066\u3044\u307e\u3059\uff1a Genesys \u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30ea\u30fc\u30c0\u30fc\u3067\u3059\u3002<\/p>\n<ul>\n<li class=\"text-white font-weight-bold text-28 text-24\">\u7dcf\u6240\u6709\u30b3\u30b9\u30c8\u3092 50% \u524a\u6e1b<\/li>\n<li class=\"text-white font-weight-bold text-28 text-24\">\u30b5\u30fc\u30d0\u30fc\u3092 96% \u524a\u6e1b<\/li>\n<li class=\"text-white font-weight-bold text-28 text-24\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u52b9\u7387\u3092 100% \u6539\u5584<\/li>\n<li class=\"text-white font-weight-bold text-28 text-24\">\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u304c 45% \u306e\u8cea\u554f\u306b\u56de\u7b54<\/li>\n<\/ul>\n<p class=\"text-light-gray\">\u203b\u4e0a\u8a18\u306f\u3001Genesys\u3092\u5229\u7528\u3057\u306a\u3044\u30b1\u30fc\u30b9\u3068\u5229\u7528\u3059\u308b\u30b1\u30fc\u30b9\u3092\u6bd4\u8f03\u3057\u305f\u7d50\u679c\u3067\u3059\u3002<\/p>\n<p>[\/vc_column_text]<div class=\"genesys-image\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/jNSvABrMqCQ\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/G-Summit-2023-\u30d3\u30b8\u30e7\u30f3\u52d5\u753b-2.png\" alt=\"\u52d5\u753b genesys \u304c\u5909\u3048\u308b\u30b7\u30fc\u30e0\u30ec\u30b9\u306acx\u3068ex\" width=\"1440\" height=\"681\" class=\"rounded-xs\"\/><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text el_class=&#8221;mb-1&#8243;]<\/p>\n<p class=\"font-roboto text-white\" style=\"text-align: center;\"><strong>\u88fd\u54c1\u30c4\u30a2\u30fc<\/strong>\u3067\u306f\u3001<strong> Genesys Cloud\u2122\ufe0f<\/strong> \u3092\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u3001\u7ba1\u7406\u8005\u306e\u3059\u3079\u3066\u306e\u76ee\u7dda\u3067\u76f4\u63a5\u4f53\u9a13\u3057\u3066\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/p>\n<p>[\/vc_column_text]<div class=\"eloq_form elq-container gmkto_form_type_advanced gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init nolazy yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">\u3088\u3046\u3053\u305d<\/span> <span id=\"person_info\"><span class=\"person_last\"><\/span>&nbsp;<span class=\"person_first\"><\/span> \u69d8<\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\u5225\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u60c5\u5831\u3092\u5165\u529b\u3057\u307e\u3059\u304b\uff1f<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"\u4f1a\u793e\u3067\u304a\u4f7f\u3044\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u3054\u5165\u529b\u304f\u3060\u3055\u3044\u3002\">\n        <label for=\"fe644\">\u4f1a\u793e\u3067\u304a\u4f7f\u3044\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u3054\u5165\u529b\u304f\u3060\u3055\u3044\u3002<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001GbeaAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/ja-jp\/genesys-cloud-guided-tour\/\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/pages\/499988\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"page\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ja-jp\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/pages\/499988\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"499988\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"E\u30e1\u30fc\u30eb\" placeholder=\"E\u30e1\u30fc\u30eb\">\n        <label for=\"fe192\">E\u30e1\u30fc\u30eb<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\u6c0f\">\n        <label for=\"fe191\">\u6c0f<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\u540d\">\n        <label for=\"fe190\">\u540d<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\u96fb\u8a71\u756a\u53f7\uff08\u534a\u89d2\u6570\u5b57\uff09\">\n        <label for=\"fe215\">\u96fb\u8a71\u756a\u53f7\uff08\u534a\u89d2\u6570\u5b57\uff09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\u4f1a\u793e\u540d\">\n        <label for=\"fe193\">\u4f1a\u793e\u540d<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\u90fd\u9053\u5e9c\u770c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-floating form-row el_field  flex-lg-fill w-100\"><input type=\"hidden\" name=\"reusableField01Label\" id=\"fe460\" value=\"User type\"><select class=\"form-select el_field elq-item-select required select\" id=\"fe461\" name=\"reusableField01Value\" data-value=\"\"><option selected=\"\" value=\"\" data-ph=\"Select a user type\"><\/option><option value=\"Agent\">Agent<\/option><option value=\"Supervisor\">Supervisor<\/option><option value=\"Administrator\">Administrator<\/option><\/select><label for=\"fe461\">User type<span class=\"required-asterisk\">*<\/span><\/label><\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u95a2\u3059\u308b\u60c5\u5831\u3092\u3001\u30e1\u30fc\u30eb\u3084\u96fb\u8a71\u3067\u9023\u7d61\u3059\u308b\u3053\u3068\u306b\u540c\u610f\u3057\u307e\u3059<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\u88fd\u54c1\u30c4\u30a2\u30fc\u3092\u958b\u59cb\u3059\u308b\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\u88fd\u54c1\u30c4\u30a2\u30fc\u3092\u958b\u59cb\u3059\u308b\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/ja-jp\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_raw_js]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[\/vc_raw_js][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Genesys Cloud \u306f\u3001\u7d71\u5408\u3055\u308c\u305f\u30aa\u30fc\u30d7\u30f3\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002<br \/>\n\u9867\u5ba2\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u3084\u308a\u53d6\u308a\u3092<br \/>\n\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u306b\u5909\u9769\u3057\u307e\u3059\u3002<\/h2>\n<p class=\"text-26\" style=\"text-align: center;\">Genesys Cloud \u3067\u3053\u308c\u307e\u3067\u306b\u306a\u3044\u6210\u679c\u3092\u624b\u306b\u5165\u308c\u307e\u3057\u3087\u3046<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-navy vertical text-center nomedia  chevron-only  \" ><div class=\"card-body\"><h5 class=\"font-swb text-orange\" style=\"text-align: center;\">20%<\/h5>\n<p style=\"text-align: center;\"><strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u751f\u7523\u6027\u3092\u5411\u4e0a<\/strong><\/p>\n<p style=\"text-align: center;\">\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u7db2\u7f85\u3059\u308b\u5358\u4e00\u306e\u76f4\u611f\u7684\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u30fb\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u751f\u7523\u6027\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-navy vertical text-center nomedia  chevron-only  \" ><div class=\"card-body\"><h5 class=\"font-swb text-orange\" style=\"text-align: center;\">99.99%<\/h5>\n<p style=\"text-align: center;\"><strong>\u3059\u3079\u3066\u306e\u6a5f\u80fd\u306b\u5358\u4e00\u306e SLA \u3092\u9069\u7528\u3057\u305f\u30a2\u30c3\u30d7\u30bf\u30a4\u30e0\u4fdd\u8a3c<\/strong><\/p>\n<p style=\"text-align: center;\">\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u30af\u30e9\u30a6\u30c9\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3067\u3001\u30c0\u30a6\u30f3\u30bf\u30a4\u30e0\u3084\u4e2d\u65ad\u3092\u56de\u907f &#8211; \u900f\u660e\u6027\u306e\u9ad8\u3044\u30a2\u30c3\u30d7\u30bf\u30a4\u30e0\u3092\u4fdd\u8a3c\u3057\u307e\u3059\u3002<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-navy vertical text-center nomedia  chevron-only  \" ><div class=\"card-body\"><h5 class=\"font-swb text-orange\" style=\"text-align: center;\">\u6642\u9593\u3092\u52a0\u901f\u3059\u308b<\/h5>\n<p style=\"text-align: center;\"><strong>\u7d99\u7d9a\u7684\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3067<br \/>\n\u4fa1\u5024\u3092\u751f\u307f\u51fa\u3059<\/strong><\/p>\n<p style=\"text-align: center;\">\u6bce\u9031\u30ea\u30ea\u30fc\u30b9\u3055\u308c\u308b\u65b0\u6a5f\u80fd\u306f\u3001\u8ffd\u52a0\u8cbb\u7528\u306a\u3057\u3067\u3067\u3054\u5229\u7528\u3044\u305f\u3060\u3051\u307e\u3059\u3002\u5e38\u306b\u6700\u65b0\u306e CX \u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u6d3b\u7528\u3057\u3001\u7af6\u5408\u4ed6\u793e\u3092\u30ea\u30fc\u30c9\u3057\u307e\u3057\u3087\u3046\u3002\u5c0e\u5165\u306f\u7c21\u5358\u3067\u3001\u30af\u30ea\u30c3\u30af\u3059\u308b\u3060\u3051\u3067\u5b8c\u4e86\u3057\u307e\u3059\u3002<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Genesys \u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306f\u3001<br \/>\n\u304a\u5ba2\u69d8\u306b\u96a0\u308c\u305f\u30b3\u30b9\u30c8\u3092\u3082\u305f\u3089\u3057\u307e\u305b\u3093\u3002<\/h2>\n<p style=\"text-align: center;\">Genesys Cloud\u00ae \u3068 NICE CXone \u3092\u6bd4\u8f03\u3059\u308b\u969b\u3001\u5e38\u306b\u6700\u65b0\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u6280\u8853\u3092\u66f4\u65b0\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306a\u5358\u4e00\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u306b\u3088\u308b\u52b9\u7387\u6027\u3092\u8003\u616e\u3057\u3066\u304f\u3060\u3055\u3044\u3002Genesys \u306f\u6bce\u9031\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u30ea\u30ea\u30fc\u30b9\u3057\u3066\u304a\u308a\u3001 2022 \u5e74\u306b\u306f 350 \u4ee5\u4e0a\u306e\u65b0\u6a5f\u80fd\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u3089\u306e\u7d99\u7d9a\u7684\u306a\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u306b\u3088\u308a\u3001Genesys Cloud \u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u884c\u3046\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u304a\u3088\u3073\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u306e\u3084\u308a\u53d6\u308a\u3092\u3001\u4e00\u3064\u306e\u7d71\u5408\u3055\u308c\u305f\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3067\u51e6\u7406\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3057\u305f\u3002Genesys Cloud \u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u306b\u308f\u305f\u308b\u6d1e\u5bdf\u3068\u5305\u62ec\u7684\u306a\u30d3\u30e5\u30fc\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Genesys \u3068 NICE \u3092\u6bd4\u8f03 : \u6a5f\u80fd\u3068\u4f7f\u3044\u3084\u3059\u3055<\/h2>\n<p style=\"text-align: center;\">Genesys Cloud \u306f\u3001\u6700\u65b0\u306e API \u30d5\u30a1\u30fc\u30b9\u30c8\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u9577\u671f\u7684\u306a\u6210\u529f\u3092\u4fc3\u9032\u3057\u3001\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3068\u5f93\u696d\u54e1\u4f53\u9a13\u3092\u69cb\u7bc9\u3057\u307e\u3059\u3002\u307e\u305f\u3001Genesys AppFoundry\u00ae Marketplace \u3067\u306f\u3001Microsoft \u3084 Salesforce \u306a\u3069\u5e45\u5e83\u3044\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u53b3\u9078\u3057\u3066\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u53b3\u9078\u3055\u308c\u305f API \u306f\u3001\u30e6\u30cb\u30fc\u30af\u306a\u9867\u5ba2\u4f53\u9a13\u3084\u5f93\u696d\u54e1\u4f53\u9a13\u3092\u751f\u307f\u51fa\u3059\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\u30bf\u30fc\u30f3\u30ad\u30fc\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u3084\u3001\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u3068\u306e\u7d71\u5408\u3092\u8fc5\u901f\u306b\u30b9\u30bf\u30fc\u30c8\u3055\u305b\u308b\u7d44\u307f\u8fbc\u307f\u30d6\u30eb\u30fc\u30d7\u30ea\u30f3\u30c8\u306a\u3069\u3001\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306f\u591a\u5c90\u306b\u308f\u305f\u308a\u307e\u3059\u3002<br \/>\n2,000 \u4ee5\u4e0a\u306e API \u3092\u5099\u3048\u305f\u30de\u30fc\u30b1\u30c3\u30c8\u30d7\u30ec\u30a4\u30b9\u306b\u53c2\u52a0\u3059\u308b 450 \u306e AppFoundry \u30d1\u30fc\u30c8\u30ca\u30fc\u306f\u3001\u62e1\u5f35\u6027\u3092\u30e2\u30b8\u30e5\u30fc\u30eb\u5316\u3057\u3001\u7121\u5236\u9650\u306b\u3057\u307e\u3059\u3002<\/p>\n<p style=\"text-align: center;\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30aa\u30d7\u30b7\u30e7\u30f3\u3001\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6a5f\u80fd\u3001\u30bf\u30fc\u30f3\u30ad\u30fc\u4eba\u5de5\u77e5\u80fd \uff08AI\uff09 \u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u6700\u9069\u5316\u306a\u3069\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u3042\u3089\u3086\u308b\u4f53\u9a13\u306e\u3042\u3089\u3086\u308b\u30b9\u30c6\u30c3\u30d7\u3092\u8abf\u6574\u3057\u307e\u3059\u3002\u4f1a\u8a71\u304c\u3069\u3053\u3067\u59cb\u307e\u308a\u3001\u3069\u3053\u3067\u7d42\u308f\u3063\u3066\u3082\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5927\u898f\u6a21\u306b\u5b9f\u73fe\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\u304a\u5ba2\u69d8\u306e\u58f0<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"cqc-container h-100\"><div class=\"cqc-body h-100 vertical\"><div class=\"logo\">\n                <img decoding=\"async\" width=\"160\" height=\"160\" src=\"https:\/\/www.genesys.com\/media\/TR-spin-logo.svg\" class=\"shadowed-lg\" alt=\"\"><\/div><div class=\"details rounded text-center shadow-lg  \"><blockquote class=\"ja-jp\"><p>\u5f53\u521d\u306f\u3001\u88fd\u54c1 \uff08Genesys Cloud\uff09 \u306b\u6163\u308c\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u3001\u57fa\u672c\u7684\u306a\u6a5f\u80fd\u3092\u3059\u3079\u3066\u5b9f\u88c5\u3057\u307e\u3057\u305f\u3002\u5c0e\u5165\u304b\u3089\u6570\u65e5\u3067\u52b9\u679c\u304c\u73fe\u308c\u3001\u65e5\u3005\u98db\u8e8d\u7684\u306b\u4f38\u3073\u3066\u3044\u307e\u3059\u3002\u5c0e\u5165\u3068\u30ab\u30c3\u30c8\u30aa\u30fc\u30d0\u30fc\u306f\u307b\u307c\u5b8c\u74a7\u306b\u5b9f\u884c\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 Hilton Reading, Director of IT, Sunwing Vacations Inc.<\/p><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"cqc-container h-100\"><div class=\"cqc-body h-100 vertical\"><div class=\"logo\">\n                <img decoding=\"async\" width=\"160\" height=\"160\" src=\"https:\/\/www.genesys.com\/media\/TR-spin-logo.svg\" class=\"shadowed-lg\" alt=\"\"><\/div><div class=\"details rounded text-center shadow-lg  \"><blockquote class=\"ja-jp\"><p>\u524d\u8077\u3067\u306f\u3001\u540c\u69d8\u306e\u76ee\u7684\u3067 NICE inContact \u3092\u5229\u7528\u3057\u3066\u3044\u307e\u3057\u305f\u3002Genesys Cloud \u306f\u3001\u4eca\u5f8c\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3001\u30c1\u30e3\u30cd\u30eb\u3001\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3001\u30ea\u30bd\u30fc\u30b9\u306e\u7ba1\u7406\u3001\u4f7f\u3044\u3084\u3059\u3055\u306a\u3069\u3001\u5353\u8d8a\u3057\u305f\u80fd\u529b\u3092\u6301\u3063\u3066\u3044\u308b\u3068\u601d\u3044\u307e\u3059\u3002Genesys Cloud \u306f\u3001\u5168\u4f53\u3068\u3057\u3066\u3088\u308a\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 Verified user, administrator in IT, non-profit organization management<\/p><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-navy&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1699328390994{background-image: url(https:\/\/www.genesys.com\/media\/navy-slant-reverse-bg.svg?id=482396) !important;}&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3 mb-2\" style=\"text-align: center;\">Genesys \u306e\u9867\u5ba2\u4f53\u9a13 (CX) \u306b\u95a2\u3059\u308b\u30a4\u30f3\u30b5\u30a4\u30c8<\/h2>\n<p style=\"text-align: center;\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5411\u4e0a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u6700\u9069\u5316\u3001\u751f\u7523\u6027\u306e\u5411\u4e0a &#8211; \u3059\u3079\u3066\u3092 Genesys \u306e AI \u3092\u6d3b\u7528\u3057\u305f\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3067\u5b9f\u73fe<\/p>\n<div class=\"d-flex flex-column align-items-center\">\n<ul>\n<li style=\"text-align: left;\">\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3068\u30ec\u30dd\u30fc\u30c6\u30a3\u30f3\u30b0\u306b\u3088\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u307e\u3059<\/li>\n<li style=\"text-align: left;\">\u4e88\u6e2c\u5206\u6790\u3092\u7528\u3044\u3066\u50be\u5411\u3092\u628a\u63e1\u3057\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u7a4d\u6975\u7684\u306b\u5bfe\u5fdc\u3057\u307e\u3059<\/li>\n<li style=\"text-align: left;\">Genesys \u306e\u9867\u5ba2\u4f53\u9a13\u306b\u95a2\u3059\u308b\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u6d3b\u7528\u3057\u3001\u7d99\u7d9a\u7684\u306a CX \u306e\u6539\u5584\u3092\u63a8\u9032\u3057\u307e\u3059<\/li>\n<\/ul>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8221;%5B%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"\/ja-jp\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"_blank\" rel=\"\"><div class=\"row align-items-center image-stack-flipped card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"474\" height=\"298\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/Gartner_MQ_Chunkers_2025.png\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p><img decoding=\"async\" class=\"attachment-thumbnail size-thumbnail vc_single_image-img\" style=\"max-width: 175px;\" src=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg\" sizes=\"(max-width: 264px) 100vw, 264px\" srcset=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 264w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 300w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 566w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 1244w\" alt=\"Gartner logo\" width=\"264\" height=\"61\" \/><\/p>\n<p class=\"font-weight-bold\">Gartner\u00ae Contact Center as a Service \u306e\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8 2025 \u5e74\u7248<\/p>\n<p class=\"h5\">\u30ac\u30fc\u30c8\u30ca\u30fc\u306f Genesys \u3092 11 \u5e74\u9023\u7d9a\u3067\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u4f4d\u7f6e\u4ed8\u3051<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">Gartner\u30ec\u30dd\u30fc\u30c8\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_image%22%3A%22379626%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">100 \u30ab\u56fd\u4ee5\u4e0a\u30014,500 \u4ee5\u4e0a\u306e\u7d44\u7e54\u304b\u3089\u4fe1\u983c\u3055\u308c\u308b<br \/>\nCX \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0 Genesys Cloud \u30e6\u30fc\u30b6\u30fc\u306e\u58f0<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"cqc-container h-100\"><a class=\"cqc-body h-100 vertical\" href=\"https:\/\/www.trustradius.com\/reviews\/genesys-cloud-cx-formerly-genesys-cloud-2021-09-29-11-10-01\" target=\"\" rel=\"\"><div class=\"logo\">\n                <img decoding=\"async\" width=\"160\" height=\"160\" src=\"https:\/\/www.genesys.com\/media\/TR-spin-logo.svg\" class=\"shadowed-lg\" alt=\"\"><\/div><div class=\"details rounded text-center shadow-lg bgc-white \"><blockquote class=\"ja-jp\"><p>Genesys \u306e\u30e6\u30fc\u30b6\u30fc\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u306f\u3001NICE CXone \u3088\u308a\u306f\u308b\u304b\u306b\u512a\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 Vice President in Information Technology, Non-profit Organization Management Company<\/p><\/div><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"cqc-container h-100\"><a class=\"cqc-body h-100 vertical\" href=\"https:\/\/www.g2.com\/products\/genesys-cloud-cx\/reviews\/genesys-cloud-cx-review-7148118\" target=\"\" rel=\"\"><div class=\"logo\">\n                <img decoding=\"async\" width=\"380\" height=\"380\" src=\"https:\/\/www.genesys.com\/media\/g2_brush-logo.svg\" class=\"shadowed-lg\" alt=\"\"><\/div><div class=\"details rounded text-center shadow-lg bgc-white \"><blockquote class=\"ja-jp\"><p>Genesys Cloud \u306b\u306f\u3001\u54c1\u8cea\u7ba1\u7406\u6a5f\u80fd\u304c\u642d\u8f09\u3055\u308c\u3066\u3044\u308b\u305f\u3081\u3001\u4ed6\u306e\u30d9\u30f3\u30c0\u30fc\u306e\u54c1\u8cea\u7ba1\u7406\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5225\u9014\u5c0e\u5165\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 Hao P., CTI and Reporting Lead, Enterprise Business<\/p><\/div><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"cqc-container h-100\"><a class=\"cqc-body h-100 vertical\" href=\"https:\/\/www.trustradius.com\/reviews\/genesys-purecloud-2018-10-23-10-53-32\" target=\"\" rel=\"\"><div class=\"logo\">\n                <img decoding=\"async\" width=\"160\" height=\"160\" src=\"https:\/\/www.genesys.com\/media\/TR-spin-logo.svg\" class=\"shadowed-lg\" alt=\"\"><\/div><div class=\"details rounded text-center shadow-lg bgc-white \"><blockquote class=\"ja-jp\"><p>Genesys Cloud \u306f\u5358\u4e00\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308a\u3001\u512a\u308c\u305f\u67d4\u8edf\u6027\u3068\u6a5f\u80fd\u3092\u5099\u3048\u3066\u3044\u307e\u3059\u3002\u3067\u3059\u304b\u3089\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u7570\u306a\u308b\u30b7\u30b9\u30c6\u30e0\u3092\u5225\u9014\u5b66\u3076\u5fc5\u8981\u304c\u3042\u308a\u307e\u305b\u3093\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u3001\u30af\u30aa\u30ea\u30c6\u30a3\u30fc\u30fb\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3001\u7ba1\u7406\u8005\u306e\u5168\u54e1\u304c\u540c\u3058\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u4f7f\u7528\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 Robert W., VP, Contact Center Innovation Architect<\/p><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221; el_id=&#8221;powering-more&#8221;][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1643321944148{margin-top: 4rem !important;}&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1706247586257{padding-bottom: 20px !important;}&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\u304a\u5ba2\u69d8\u306b\u3088\u308b\u512a\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5171\u6709<\/h2>\n<p style=\"text-align: center;\">\u30ea\u30fc\u30c0\u30fc\u306b\u306a\u308b\u306b\u306f\u3001\u30ea\u30fc\u30c0\u30fc\u3068\u4ed5\u4e8b\u3092\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u3068\u5354\u696d\u3057\u305f\u30e6\u30fc\u30b6\u30fc\u304c\u9054\u6210\u3057\u305f\u6210\u679c\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"cqc-container h-100\"><a class=\"cqc-body h-100 vertical\" href=\"https:\/\/www.genesys.com\/customer-stories\/techstyleos\" target=\"\" rel=\"\"><div class=\"logo\">\n                <img decoding=\"async\" width=\"380\" height=\"380\" src=\"https:\/\/www.genesys.com\/media\/logo-cqc-techstyleos_TechStyleOS.png\" class=\"shadowed-lg\" alt=\"\"><\/div><div class=\"details rounded text-center shadow-lg bgc-light-blue \"><blockquote class=\"ja-jp\"><p>\u4ee5\u524d\u306f\u30c0\u30a6\u30f3\u30bf\u30a4\u30e0\u304c\u6bce\u9031\u306e\u3088\u3046\u306b\u767a\u751f\u3057\u3066\u3044\u305f\u306e\u3067\u3059\u304c\u3001\u4eca\u306f\u6700\u5f8c\u306b\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u304c\u767a\u751f\u3057\u305f\u306e\u306f\u3044\u3064\u3060\u3063\u305f\u306e\u304b\u3055\u3048\u308f\u304b\u308a\u307e\u305b\u3093\u3002\u751f\u7523\u6027\u306e\u9762\u3060\u3051\u3067\u3082\u30012,000 \u6642\u9593\u8fd1\u304f\u7bc0\u7d04\u3067\u304d\u305f\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 Jack Roberts, Director, GMS Technology and Applications, TechStyleOS<\/p><\/div><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"cqc-container h-100\"><a class=\"cqc-body h-100 vertical\" href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/coca-cola-bottlers-sales-and-services\" target=\"_blank\" rel=\"\"><div class=\"logo\">\n                <img decoding=\"async\" width=\"380\" height=\"380\" src=\"https:\/\/www.genesys.com\/media\/coca-cola-bottlers_logo_new.png\" class=\"shadowed-lg\" alt=\"\"><\/div><div class=\"details rounded text-center shadow-lg bgc-yellow \"><blockquote class=\"ja-jp\"><p>\u5f53\u793e\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u975e\u5e38\u306b\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u4f53\u9a13\u3092\u3057\u3066\u304a\u308a\u3001\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u8fc5\u901f\u3067\u4f7f\u3044\u3084\u3059\u304f\u306a\u3063\u305f\u3068\u8a71\u3057\u3066\u3044\u307e\u3059\u3002<strong>\u7d04 50\uff05 \u306e\u30b3\u30b9\u30c8\u524a\u6e1b\u304c\u5b9f\u73fe\u3057\u3001<\/strong>\u30bf\u30eb\u30b5\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u306f 100\uff05 \u30d0\u30fc\u30c1\u30e3\u30eb\u306b\u79fb\u884c\u3057\u3001\u30aa\u30f3\u30b5\u30a4\u30c8\u30fb\u30ad\u30e3\u30f3\u30d1\u30b9\u306f\u30bf\u30f3\u30d1\u306e 1 \u30ab\u6240\u306b\u7e2e\u5c0f\u3057\u307e\u3057\u305f\u3002<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 Nicole Thomas, VP, Customer Care Center, Coca-Cola Bottlers \u8ca9\u58f2\u3001\u30b5\u30fc\u30d3\u30b9\u90e8\u9580<\/p><div class=\"btn btn-primary\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"cqc-container h-100\"><a class=\"cqc-body h-100 vertical\" href=\"https:\/\/www.genesys.com\/customer-stories\/heineken-mexico\" target=\"\" rel=\"\"><div class=\"logo\">\n                <img decoding=\"async\" width=\"380\" height=\"380\" src=\"https:\/\/www.genesys.com\/media\/Heineken-Mexico-Logo-Circular.svg\" class=\"shadowed-lg\" alt=\"\"><\/div><div class=\"details rounded text-center shadow-lg bgc-yellow \"><blockquote class=\"ja-jp\"><p><strong>\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u306f 95\uff05 \u304b\u3089 99\uff05 \u3078\u3068\u5927\u304d\u304f\u5411\u4e0a<\/strong>\u3057\u3001\u5e73\u5747\u51e6\u7406\u6642\u9593\u306f 20 \u79d2\u672a\u6e80\u3092\u7dad\u6301\u3057\u307e\u3057\u305f\u3002\u4eca\u3067\u306f\u3001\u5bfe\u5fdc\u3092\u53d7\u3051\u305a\u306b\u5e30\u308b\u9867\u5ba2\u306f\u307b\u3068\u3093\u3069\u3044\u307e\u305b\u3093\u3002\u5546\u696d\u7684\u306a\u9762\u3067\u3082\u975e\u5e38\u306b\u3046\u307e\u304f\u3044\u3063\u3066\u3044\u307e\u3059\u3002\u58f2\u4e0a\u306f 6\uff05 \u304b\u3089 12\uff05 \u3078\u3068\u307b\u307c\u500d\u5897\u3057\u307e\u3057\u305f\u3002<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 Edgar Mu\u00f1oz Hern\u00e1ndez, Head of Analytics and Support, Heineken Mexico<\/p><\/div><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"cqc-container h-100\"><a class=\"cqc-body h-100 vertical\" href=\"https:\/\/www.genesys.com\/customer-stories\/xerox\" target=\"\" rel=\"\"><div class=\"logo\">\n                <img decoding=\"async\" width=\"380\" height=\"380\" src=\"https:\/\/www.genesys.com\/media\/Customer-logo-Xerox-2021.svg\" class=\"shadowed-lg\" alt=\"\"><\/div><div class=\"details rounded text-center shadow-lg bgc-light-blue \"><blockquote class=\"ja-jp\"><p>\u6700\u3082\u30b3\u30b9\u30c8\u304c\u304b\u304b\u308b\u306e\u306f\u52b4\u50cd\u529b\u3067\u3059\u3002\u3067\u3059\u304b\u3089\u3001\u3053\u308c\u3092\u3067\u304d\u308b\u3060\u3051\u751f\u7523\u7684\u3067\u52b9\u679c\u7684\u306a\u3082\u306e\u306b\u3057\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002\u79c1\u305f\u3061\u306b\u306f\u3001\u3053\u308c\u3092\u52d5\u7684\u306b\u5b9f\u73fe\u3059\u308b\u5f37\u529b\u306a\u30c4\u30fc\u30eb\u304c\u3042\u308a\u307e\u3059\u3002<strong>\u5229\u7528\u53ef\u80fd\u306a\u30c7\u30fc\u30bf\u3068\u512a\u308c\u305f\u5206\u6790\u306b\u3088\u308a\u3001\u751f\u7523\u6027\u3001\u5f85\u3061\u6642\u9593\u3001\u96fb\u8a71\u5bfe\u5fdc\u3001\u52b4\u50cd\u91cf\u306e\u30d0\u30e9\u30f3\u30b9\u306a\u3069\u3092\u6539\u5584\u3059\u308b\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30e2\u30c7\u30eb\u3092\u8a2d\u8a08\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/strong><\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 Naresh Shanker, CTO, Xerox<\/p><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-navy centered cta-text-center  vc_custom_1706249380483\"  href=\"#bundle\" target=\"\" rel=\"\"><div class=\"card-body text-center col-content\"><h2 class=\"h3\" style=\"text-align: center;\">\u6700\u9ad8\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u7372\u5f97<\/h2>\n<h2 class=\"h3\" style=\"text-align: center;\">\uff5e \u9867\u5ba2\u3068\u30d3\u30b8\u30cd\u30b9\u306e\u305f\u3081\u306b \uff5e<\/h2>\n<p style=\"text-align: center;\">\u4fe1\u983c\u3067\u304d\u308b\u5c02\u9580\u5bb6\u3067\u69cb\u6210\u3055\u308c\u305f\u30c1\u30fc\u30e0\u3001\u5bb9\u6613\u306b\u4fa1\u683c\u3092\u4e88\u6e2c\u3067\u304d\u308b\u900f\u660e\u6027\u306e\u9ad8\u3044\u6599\u91d1\u8a2d\u5b9a\u3001CX \u30d3\u30b8\u30e7\u30f3\u306e\u5b9f\u73fe\u3092\u652f\u63f4\u3059\u308b\u8fc5\u901f\u306a\u30b5\u30dd\u30fc\u30c8\u306b\u3088\u308a\u3001CX \u3078\u306e\u6295\u8cc7\u3092\u6700\u5927\u9650\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u30021 \u3064\u306e\u88fd\u54c1\u3001 1 \u3064\u306e\u4f53\u9a13\u30011 \u3064\u306e\u30c1\u30fc\u30e0\u304c\u3001\u304a\u5ba2\u69d8\u306e\u30d3\u30b8\u30cd\u30b9\u3092\u6210\u529f\u306b\u5c0e\u304d\u307e\u3059\u3002<\/p>\n<div class=\" btn-container justify-content-center mt-2\"><div class=\"btn btn-primary\">\u88fd\u54c1\u30c4\u30a2\u30fc\u3092\u958b\u59cb\u3059\u308b<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section m_background_color=&#8221;bgc-orange&#8221; flair=&#8221;%5B%7B%22flair_image%22%3A%22380415%22%2C [&hellip;]<\/p>\n","protected":false},"author":692,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-499988","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/pages\/499988","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/692"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/comments?post=499988"}],"version-history":[{"count":21,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/pages\/499988\/revisions"}],"predecessor-version":[{"id":573073,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/pages\/499988\/revisions\/573073"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=499988"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}