{"id":236852,"date":"2020-03-25T10:13:10","date_gmt":"2020-03-25T17:13:10","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=236852"},"modified":"2025-01-14T15:48:20","modified_gmt":"2025-01-14T23:48:20","slug":"call-center-cloud-migration","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/ja-jp\/call-center-cloud-migration","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30af\u30e9\u30a6\u30c9\u79fb\u884c"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-navy&#8221; flair=&#8221;%5B%7B%7D%5D&#8221;][vc_row][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-0 vc_col-md-12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 style=\"text-align: center;\">\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e<br 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href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/on-premise-migration\">\u898f\u7bc4\u7684\u306a\u79fb\u884c<\/a>\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3088\u308a\u3001\u4f01\u696d\u72ec\u81ea\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u306b\u57fa\u3065\u3044\u3066\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u88c5\u3067\u304d\u307e\u3059\u3002\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u5b9f\u88c5\u5f8c\u306f\u3001\u3059\u3079\u3066\u3092\u4e00\u5ea6\u306b\u9032\u3081\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u8fc5\u901f\u306a\u6bb5\u968e\u7684\u63d0\u4f9b\u3092\u5b9f\u65bd\u3057\u3066\u3044\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h4 class=\"text-18 font-weight-bold\">\u3044\u3064\u3067\u3082\u30af\u30e9\u30a6\u30c9\u306b\u79fb\u884c\u3067\u304d\u307e\u3059<\/h4>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/cloud-platform\">\u30b8\u30a7\u30cd\u30b7\u30b9 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width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4 class=\"text-18 font-weight-bold\">\u5e38\u306b\u4f01\u696d\u306b\u5bc4\u308a\u6dfb\u3044\u307e\u3059<\/h4>\n<p>\u79fb\u884c\u306e\u9053\u306e\u308a\u306f\u5b9f\u7a3c\u50cd\u3092\u958b\u59cb\u3057\u3066\u7d42\u308f\u308b\u308f\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u671f\u5f85\u3069\u304a\u308a\u306e\u7d50\u679c\u304c\u5f97\u3089\u308c\u308b\u3088\u3046\u306b\u30ac\u30a4\u30c0\u30f3\u30b9\u3068\u30b5\u30fc\u30d3\u30b9\u3092\u7d99\u7d9a\u7684\u306b\u63d0\u4f9b\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=&#8221;special-logo&#8221;][vc_row][vc_column]<div class=\"cqc-container h-100\"><a class=\"cqc-body h-100 horizontal\" href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/coca-cola-bottlers-sales-and-services\" target=\"_blank\" rel=\"\"><div class=\"logo p-0\">\n                <img decoding=\"async\" width=\"380\" height=\"380\" src=\"https:\/\/www.genesys.com\/media\/coca-cola-bottlers_logo.svg\" class=\"logo shadowed-lg\" alt=\"\"><\/div><div class=\"details rounded shadow-lg bgc-navy \"><blockquote class=\"ja-jp\"><p>\u79c1\u305f\u3061\u306f\u3001\u6700\u65b0\u306e\u512a\u308c\u305f\u6a5f\u80fd\u3092\u8ca9\u58f2\u3059\u308b\u3053\u3068\u3060\u3051\u306b\u8208\u5473\u306e\u3042\u308b\u30d9\u30f3\u30c0\u30fc\u3068\u3084\u308a\u53d6\u308a\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u771f\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3092\u69cb\u7bc9\u3057\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u307e\u3057\u305f\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u5f53\u793e\u3068\u771f\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3092\u7d50\u307c\u3046\u3068\u53d6\u308a\u7d44\u307f\u3001\u5f53\u793e\u306e\u30d3\u30b8\u30cd\u30b9\u30d7\u30e9\u30f3\u306e\u5b9f\u73fe\u3001\u6210\u679c\u3068\u512a\u5148\u4e8b\u9805\u306e\u9054\u6210\u3092\u652f\u63f4\u3057\u3066\u304f\u308c\u307e\u3057\u305f\u3002<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 Coca-Cola Business Services North AmericaAVP\u30cb\u30b3\u30fc\u30eb\u30fb\u30c8\u30fc\u30de\u30b9\u6c0f<\/p><div class=\"btn btn-primary\">\u9867\u5ba2\u4e8b\u4f8b\u3092\u8aad\u3080<\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; line-height: 1.23em; font-size: 2.111rem; color: #23395d; font-family: Roboto, sans-serif; text-align: center;\">\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u304a\u5ba2\u69d8\u306e\u58f0<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4 class=\"text-18 font-weight-bold\">\u30af\u30e9\u30a6\u30c9<\/h4>\n<p>\u300c\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u30ea\u30ea\u30fc\u30b9\u3084\u30b5\u30fc\u30d0\u30fc\u306e\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u30922\u5e74\u3082\u5f85\u3064\u5fc5\u8981\u304c\u306a\u304f\u306a\u308a\u3001\u5fc5\u8981\u306a\u3068\u304d\u306b\u65b0\u3057\u3044\u6a5f\u80fd\u306b\u5207\u308a\u66ff\u3048\u308b\u3060\u3051\u3067\u3059\u3050\u306b\u4f7f\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u3053\u308c\u306f\u5927\u304d\u306a\u30d1\u30e9\u30c0\u30a4\u30e0\u30b7\u30d5\u30c8\u3067\u3059\u3002\u5e38\u306b\u65b0\u3057\u3044\u6a5f\u80fd\u3092\u3082\u305f\u3089\u3057\u3066\u304f\u308c\u308b\u30b8\u30a7\u30cd\u30b7\u30b9 Cloud\u306f\u3001\u5f53\u793e\u306b\u3068\u3063\u3066\u3059\u3079\u3066\u3092\u5909\u3048\u3066\u304f\u308c\u308b\u5b58\u5728\u3067\u3059\u300d<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/westpac_nz\">Westpac NZ<\/a>\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u8cac\u4efb\u8005\u3001<br \/>\n<strong>\u30b8\u30a7\u30a4\u30bd\u30f3\u30fb\u30ed\u30c3\u30af\u6c0f<\/strong>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4 class=\"text-18 font-weight-bold\">\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3<\/h4>\n<p>\u300c\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306f\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u4fc3\u9032\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u30d3\u30b8\u30cd\u30b9\u6226\u7565\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002\u79c1\u305f\u3061\u304c\u9078\u629e\u3059\u308b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u6226\u7565\u7684\u304b\u3064\u91cd\u8981\u3067\u3059\u3002\u79c1\u305f\u3061\u306b\u3068\u3063\u3066\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u6226\u7565\u7684\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u4e3b\u8981\u306a\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3067\u3042\u308a\u3001\u6d88\u8cbb\u8005\u304a\u3088\u3073\u696d\u8005\u5411\u3051\u306e\u65b0\u3057\u3044\u30b5\u30fc\u30d3\u30b9\u3084\u6a5f\u80fd\u306e\u7d99\u7d9a\u7684\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u652f\u63f4\u3057\u3066\u304f\u308c\u307e\u3059\u300d<\/p>\n<p>PayPal\u3001CIO\u3001<br \/>\n<strong>\u30d6\u30e9\u30c3\u30c9\u30fb\u30b9\u30c8\u30ed\u30c3\u30af\u6c0f<\/strong>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4 class=\"text-18 font-weight-bold\">\u7d99\u7d9a\u7684\u306a\u95a2\u4fc2<\/h4>\n<p>\u300c\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u5f53\u793e\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u3064\u3044\u3066\u3060\u308c\u3088\u308a\u3082\u7406\u89e3\u3057\u3001\u4f55\u304c\u5f53\u793e\u306e\u9867\u5ba2\u306b\u6e80\u8db3\u3092\u4e0e\u3048\u308b\u304b\u306b\u3064\u3044\u3066\u77e5\u3063\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u30d1\u30fc\u30bd\u30ca\u30eb\u306a\u5bfe\u5fdc\u306b\u3088\u308a\u3001\u5f53\u793e\u306f\u9577\u671f\u7684\u306a\u771f\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u3092\u5f97\u305f\u3053\u3068\u3092\u5b9f\u611f\u3057\u307e\u3057\u305f\u300d<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/customer-stories\/quicken\">Quicken<\/a>\u00a0Customer Care\u3001\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u30ea\u30fc\u30c0\u30fc\u3001<br \/>\n<strong>\u30a4\u30a2\u30f3\u30fb\u30ed\u30d0\u30fc\u30c4\u6c0f<\/strong>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4 class=\"text-18 font-weight-bold\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb<\/h4>\n<p>\u300c\u79c1\u304c\u60f3\u50cf\u3057\u5f97\u308b\u7406\u60f3\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u3059\u3002\u5f53\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u4e16\u754c\u4e2d\u306eVodafone\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067No.1\u306b\u30e9\u30f3\u30ad\u30f3\u30b0\u3055\u308c\u307e\u3057\u305f\u3002\u65b0\u3057\u3044\u9769\u65b0\u7684\u306a\u30c1\u30e3\u30cd\u30eb\u3092\u958b\u767a\u3057\u305f\u305f\u3081\u3001\u4eca\u5f8c\u3055\u3089\u306b\u591a\u304f\u306e\u30b3\u30fc\u30eb\u3092\u53d7\u3051\u308b\u3053\u3068\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u300d<\/p>\n<p>Vodafone\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304a\u3088\u3073\u96fb\u8a71\u55b6\u696d\u8cac\u4efb\u8005\u3001<br \/>\n<strong>\u30e8\u30eb\u30af\u30fb\u30af\u30ce\u30fc\u30d7\u6c0f<\/strong>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4 class=\"text-18 font-weight-bold\">\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0<\/h4>\n<p>\u300c\u30b8\u30a7\u30cd\u30b7\u30b9 Cloud\u306e\u304a\u304b\u3052\u3067\u3001\u3088\u308a\u7c21\u5358\u306b\u30ad\u30e5\u30fc\u306e\u5236\u5fa1\u3068\u30ea\u30bd\u30fc\u30b9\u306e\u79fb\u52d5\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u304a\u5ba2\u69d8\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u304c\u3042\u308b\u305f\u3073\u306b\u3001\u5f53\u793e\u306e\u30a2\u30c9\u30d0\u30a4\u30b6\u30fc\u304c\u81ea\u52d5\u7684\u306b\u5c65\u6b74\u5168\u4f53\u3092\u78ba\u8a8d\u3067\u304d\u308b\u305f\u3081\u3001\u3088\u308a\u7684\u78ba\u306a\u60c5\u5831\u3001\u3088\u308a\u8fc5\u901f\u306a\u30b5\u30fc\u30d3\u30b9\u3001\u3088\u308a\u512a\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u300d<\/p>\n<p>Lowell Norway\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30bb\u30f3\u30bf\u30fc\u8cac\u4efb\u8005\u3001<br \/>\n<strong>\u30ec\u30fc\u30cd\u30fb\u30b9\u30c8\u30ec\u30f3\u30b2\u30eb\u30b9\u30e9\u30c3\u30c9\u6c0f<\/strong>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4 class=\"text-18 font-weight-bold\">\u30ec\u30dd\u30fc\u30c6\u30a3\u30f3\u30b0<\/h4>\n<p>\u300c\u5f53\u793e\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u6210\u529f\u8981\u7d20\u306e1\u3064\u306f\u3001\u5168\u304f\u7570\u306a\u308b\u30ec\u30d9\u30eb\u3067\u5f53\u793e\u306e\u4e8b\u696d\u3092\u7ba1\u7406\u3057\u3001\u6e2c\u5b9a\u3067\u304d\u308b\u80fd\u529b\u3067\u3059\u3002\u3053\u308c\u307e\u3067\u306e\u60f3\u50cf\u4ee5\u4e0a\u306b\u3001\u6307\u5148\u3067\u591a\u304f\u306e\u60c5\u5831\u3092\u53d6\u5f97\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u7ba1\u7406\u306b\u5f79\u7acb\u3063\u3066\u3044\u307e\u3059\u3002\u7d30\u90e8\u306b\u3053\u3060\u308f\u308b\u5f53\u793e\u306b\u3068\u3063\u3066\u3001\u3053\u308c\u3089\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u975e\u5e38\u306b\u91cd\u8981\u3067\u3059\u300d<\/p>\n<p>ATB Financial\u3001\u60c5\u5831\u304a\u3088\u3073\u30a4\u30cd\u30fc\u30d6\u30eb\u30e1\u30f3\u30c8\u62c5\u5f53\u30de\u30cd\u30fc\u30b8\u30f3\u30b0\u30c7\u30a3\u30ec\u30af\u30bf\u30fc\u3001<br \/>\n<strong>\u30c9\u30a6\u30a7\u30a4\u30f3\u30fb\u30ab\u30eb\u30c0\u30fc\u6c0f<\/strong>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u79fb\u884c\u306b\u95a2\u3059\u308b\u30ea\u30bd\u30fc\u30b9<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-3 scrollable-row\"><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/requiremenet_check_sheet\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/25eebf42-\u7e67\uff77\u7e67\uff79\u7e5d\u30fb\u0392\u87c6\u4e3b\u30fb\u8711\u5d0e\uff66\u223d\uff7b\uff76\u7e5d\u221a\u3049\u7e5d\u30fb\u3051\u7e5d\uff6a\u7e67\uff79\u7e5d\u30fbresource_center-jp.png\" height=\"240\" width=\"440\" alt=\"\u7e67\uff77\u7e67\uff79\u7e5d\u30fb\u0392\u87c6\u4e3b\u30fb\u8711\u5d0e\uff66\u223d\uff7b\uff76\u7e5d\u221a\u3049\u7e5d\u30fb\u3051\u7e5d\uff6a\u7e67\uff79\u7e5d\u30fbresource center jp\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">\u5b9f\u8df5\u30ac\u30a4\u30c9<\/p><h3 class=\"item-title 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text-col\"><p class=\"assettag\">\u30ec\u30dd\u30fc\u30c8<\/p><h3 class=\"item-title h6\">Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards item-image grid-item card-col item-image grid_type-\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"\/resources\/three-ways-contact-centers-can-improve-efficiency-and-experience-with-journey-analytics\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Video-Thumbnail.jpg\" height=\"404\" width=\"711\" alt=\"Put your data to work image\"><\/div><div class=\"card-body text-col\"><h3 class=\"item-title 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