{"id":230210,"date":"2020-02-10T09:35:36","date_gmt":"2020-02-10T17:35:36","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=230210"},"modified":"2026-01-04T19:44:53","modified_gmt":"2026-01-05T03:44:53","slug":"genesys-cloud","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/ja-jp\/genesys-cloud","title":{"rendered":"Genesys Cloud CX"},"content":{"rendered":"

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Genesys Cloud CX<\/h1>\n

Genesys Cloud CX \u306f\u3001\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u3001\u3042\u3089\u3086\u308b\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3067\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3057\u307e\u3059<\/p>\n

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\u30c4\u30a2\u30fc\u306f\u3053\u3061\u3089<\/a>\u30c7\u30e2\u306f\u3053\u3061\u3089<\/a><\/div>[\/vc_column][vc_column width=”1\/2″]
\"Genesys
<\/div>
<\/i><\/div>

Genesys Cloud CX<\/p><\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-lgray” full_width=”stretch_row” flair=”%5B%5D” vib=”enable” css=”.vc_custom_1729185748658{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_row content_placement=”middle”][vc_column offset=”vc_col-md-offset-3 vc_col-md-6″][vc_column_text css=””]<\/p>\n

\u3042\u3089\u3086\u308b\u898f\u6a21\u306e
\n\u30a8\u30f3\u30c9\u30fb\u30c4\u30fc\u30fb\u30a8\u30f3\u30c9\u4f53\u9a13\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba<\/h2>\n

Genesys Cloud CX\u00ae<\/sup> \u306f\u3001\u6700\u5148\u7aef\u306e AI \u30d9\u30fc\u30b9\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u88fd\u54c1\u3067\u3059\u3002\u91cd\u8981\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u6700\u9069\u5316\u3057\u306a\u304c\u3089\u3001\u9867\u5ba2\u4f53\u9a13\u3068\u5f93\u696d\u54e1\u4f53\u9a13\u3092\u7d30\u90e8\u306b\u308f\u305f\u3063\u3066\u8abf\u6574\u3067\u304d\u307e\u3059\u3002<\/p>\n

Genesys Cloud CX \u306f\u3001100 \u304b\u56fd\u4ee5\u4e0a\u306e\u3055\u307e\u3056\u307e\u306a\u898f\u6a21\u306e\u4f01\u696d\u304b\u3089\u4fe1\u983c\u3055\u308c\u3066\u3044\u308b\u3001\u696d\u754c\u30c8\u30c3\u30d7\u30af\u30e9\u30b9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30fc\u3068\u5f93\u696d\u54e1\u306e\u5b9a\u7740\u7387\u5411\u4e0a\u306e\u305f\u3081\u306b\u3001\u3042\u3089\u3086\u308b\u9818\u57df\u3067AI \u3092\u9069\u7528\u3002\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u7d44\u307f\u8fbc\u307f\u578b\u306e\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3001\u30a8\u30f3\u30c9\u30fb\u30c4\u30fc\u30fb\u30a8\u30f3\u30c9\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u7ba1\u7406\u306a\u3069\u3092\u5c0e\u5165\u3067\u304d\u307e\u3059\u30021 \u3064\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3064\u306a\u304c\u308a\u306e\u3042\u308b\u6709\u610f\u7fa9\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u3001\u3059\u3079\u3066\u306e\u304a\u5ba2\u3055\u307e\u306e\u3042\u3089\u3086\u308b\u4f53\u9a13\u306b\u3082\u305f\u3089\u3057\u307e\u3059\u3002<\/p>\n

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\"Genesys
<\/div>
<\/i><\/div>

\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u6982\u8981<\/p><\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][vc_row equal_height=”yes”][vc_column width=”1\/3″][vc_single_image image=”567918″ css=”.vc_custom_1744840181720{padding-bottom: 2rem !important;}” si_max_width=”64px”][vc_column_text css=””]<\/p>\n

AI \u30d9\u30fc\u30b9<\/h3>\n

\u30cd\u30a4\u30c6\u30a3\u30d6 AI \u3092\u4f7f\u7528\u3057\u3066\u3001\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u8a73\u7d30\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53d6\u5f97\u3057\u3001\u30cb\u30fc\u30ba\u306e\u4e88\u6e2c\u3084\u30c8\u30ec\u30f3\u30c9\u306e\u7279\u5b9a\u3001\u30c7\u30fc\u30bf\u4e3b\u5c0e\u306e\u610f\u601d\u6c7a\u5b9a\u306b\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_single_image image=”567917″ css=”.vc_custom_1744840187547{padding-bottom: 2rem !important;}” si_max_width=”64px”][vc_column_text css=””]<\/p>\n

\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9<\/h3>\n

\u30cd\u30a4\u30c6\u30a3\u30d6 API \u30d5\u30a1\u30fc\u30b9\u30c8\u306e\u30aa\u30fc\u30d7\u30f3\u30af\u30e9\u30a6\u30c9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3001\u6210\u529f\u306b\u5fc5\u8981\u306a\u4fca\u654f\u6027\u3001\u62e1\u5f35\u6027\u3001\u9769\u65b0\u6027\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_single_image image=”567916″ css=”.vc_custom_1744840192859{padding-bottom: 2rem !important;}” si_max_width=”64px”][vc_column_text css=””]<\/p>\n

\u5305\u62ec\u7684\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/h3>\n

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\u5fc5\u8981\u306a\u30c4\u30fc\u30eb\u3092 1 \u304b\u6240\u306b\u96c6\u7d04<\/h2>\n

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\u3059\u3079\u3066\u306e\u6a5f\u80fd\u306f\u3053\u3061\u3089<\/a><\/div>[\/vc_column][vc_column width=”1\/3″]

\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/p>\n

\u9867\u5ba2\u4f53\u9a13\u3068\u5f93\u696d\u54e1\u4f53\u9a13\u3092\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3084\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u306e\u305f\u3081\u306b\u6700\u9069\u5316\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div>

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\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb<\/p>\n

\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u3067\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6700\u9069\u5316\u3001\u63a5\u7d9a\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div>

<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=”1\/3″]

AI \u3068\u81ea\u52d5\u5316<\/p>\n

\u30e1\u30ea\u30c3\u30c8\u306f\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3001\u8a73\u7d30\u306a\u9867\u5ba2\u30a4\u30f3\u30b5\u30a4\u30c8\u306e\u53d6\u5f97\u306b\u7559\u307e\u308a\u307e\u305b\u3093\u3002<\/p>\n<\/div>

<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=”1\/3″]

\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406<\/p>\n

\u7ba1\u7406\u3092\u7c21\u7d20\u5316\u3057\u306a\u304c\u3089\u3001\u5f93\u696d\u54e1\u306e\u4fa1\u5024\u3068\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u307e\u3059\u3002<\/p>\n<\/div>

<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=”1\/3″]

\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8<\/p>\n

\u3059\u3079\u3066\u306e\u30c7\u30fc\u30bf\u3092\u7d71\u5408\u3057\u3001\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u628a\u63e1\u3057\u3001\u9023\u643a\u3057\u305f\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div>

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\u6280\u8853\u30b9\u30bf\u30c3\u30af\u3092\u5358\u4e00\u306e\u30af\u30e9\u30a6\u30c9\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u30fc\u306b\u7d71\u5408\u3057\u3001\u3059\u3079\u3066\u306e\u6a5f\u80fd\u3092\u5b9f\u884c\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div>

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\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u6700\u65b0\u5316\u3059\u308b\u3001
\n\u30c8\u30c3\u30d7\u30ec\u30d9\u30eb\u306e CCaaS<\/h3>\n

Genesys Cloud CX \u306f\u3001\u771f\u306e AI \u30d9\u30fc\u30b9\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3057\u307e\u3059[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=”gutter-small” equal_height=”yes”][vc_column width=”1\/2″][vc_single_image image=”567927″ css=”” rounded_corners=”rounded-xs” si_max_width=”540px”][\/vc_column][vc_column width=”1\/2″][vc_column_text ct_style=”list-block” css=””]<\/p>\n

\u6c4e\u7528\u6027\u306e\u9ad8\u3044\u5305\u62ec\u7684\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/h4>\n

\u6700\u65b0\u306e\u30af\u30e9\u30a6\u30c9\u30cd\u30a4\u30c6\u30a3\u30d6\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3042\u308b Genesys Cloud CX \u306f\u3001\u5727\u5012\u7684\u306a\u62e1\u5f35\u6027\u3001\u3059\u3050\u306b\u5c0e\u5165\u53ef\u80fd\u3067\u4f7f\u3044\u3084\u3059\u3044\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3001\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30d5\u30ed\u30fc\u3092\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306e\u5358\u4e00\u30c4\u30fc\u30eb\u3001\u30de\u30eb\u30c1\u30b9\u30c6\u30fc\u30b8\u30fb\u30c7\u30fc\u30bf\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u7ba1\u7406\u306e\u305f\u3081\u306e\u30a4\u30d9\u30f3\u30c8\u30c7\u30fc\u30bf\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306a\u3069\u304c\u7279\u9577\u3067\u3059\u3002[\/vc_column_text][vc_column_text ct_style=”list-block” css=””]<\/p>\n

\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30fc\u3002\u30ec\u30b8\u30ea\u30a8\u30f3\u30b9\u3002\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3002<\/h4>\n

Genesys Cloud\u2122 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u5916\u90e8\u4fb5\u5165\u30c6\u30b9\u30c8\u3001\u653b\u6483\u9632\u5fa1\u306e\u81ea\u52d5\u5316\u3001TLS \u3084 AES-256 \u6697\u53f7\u5316\u306a\u3069\u306e\u6a5f\u80fd\u3092\u642d\u8f09\u3057\u3001\u6700\u65b0\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30fc\u57fa\u6e96\u3092\u6e80\u305f\u3057\u3066\u3044\u307e\u3059\u3002\u3042\u3089\u3086\u308b\u30c7\u30fc\u30bf\u306e\u6a5f\u5bc6\u6027\u3092\u4fdd\u3064\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002[\/vc_column_text][vc_column_text ct_style=”list-block” css=””]<\/p>\n

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\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u4f53\u9a13\u3092\u5909\u9769\u3059\u308b\u3001Genesys Cloud CX<\/h2>\n

\u4fe1\u7528\u7ba1\u7406\u4f1a\u793e\u30ed\u30fc\u30a6\u30a7\u30eb\u30fb\u30ce\u30eb\u30a6\u30a7\u30fc\u306f\u3001\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u3001\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u3001IVR\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u3092\u5358\u4e00\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u5927\u304d\u306a\u6210\u679c\u3092\u9054\u6210\u3057\u307e\u3057\u305f\u3002\u305d\u306e\u8a73\u7d30\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002[\/vc_column_text][\/vc_column][vc_column v_align=”flexend” offset=”vc_col-md-offset-1 vc_col-md-6″]

\u5c0e\u5165\u4e8b\u4f8b\u3092\u8aad\u3080<\/a><\/div>[\/vc_column][vc_column width=”1\/3″][vc_column_text ct_style=”stat” css=””]<\/p>\n

94%<\/h3>\n

\u5e73\u5747\u5fdc\u7b54\u7387[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text ct_style=”stat” css=””]<\/p>\n

90%<\/h3>\n

\u521d\u56de\u30b3\u30fc\u30eb\u89e3\u6c7a\u7387[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text ct_style=”stat” css=””]<\/p>\n

20%<\/h3>\n

\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u751f\u7523\u6027\u5411\u4e0a\u7387[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-lgray” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column offset=”vc_col-md-5″][vc_column_text css=””]<\/p>\n

Genesys Cloud CX \u304c
\n\u304a\u5ba2\u69d8\u304b\u3089\u9ad8\u304f\u8a55\u4fa1\u3055\u308c\u3066\u3044\u308b\u7406\u7531<\/h3>\n

[\/vc_column_text][\/vc_column][vc_column offset=”vc_col-md-offset-1 vc_col-md-6″]

\u304a\u5ba2\u69d8\u4e8b\u4f8b\u306f\u3053\u3061\u3089<\/a><\/div>[\/vc_column][vc_column]
\"Gogin<\/a><\/div>
\"\u30d6\u30e9\u30b6\u30fc\u69d8\u30ed\u30b4\"<\/a><\/div>
\"Persol<\/a><\/div><\/div>