{"id":117032,"date":"2019-01-03T11:55:19","date_gmt":"2019-01-03T19:55:19","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=117032"},"modified":"2022-04-04T20:27:24","modified_gmt":"2022-04-05T03:27:24","slug":"category","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/category","title":{"rendered":"Category"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1530915447214{padding-top: 65px !important;padding-bottom: 0px !important;}&#8221;][vc_row gap=&#8221;35&#8243; equal_height=&#8221;yes&#8221; el_class=&#8221;g-flex&#8221;][vc_column width=&#8221;2\/3&#8243; el_class=&#8221;no-inner-padding&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243; el_class=&#8221;no-inner-padding&#8221;]<div class=\"search-bar\" id=\"nav-search-box\"><\/div><script>var getUrlParam = function(e){var t = new RegExp(\"[?&]\" + e.replace(\/[\\[\\]]\/g, \"\\$&\") + 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!important;}&#8221;][vc_row][vc_column]<div class=\"blog-feed-container d-flex flex-column gap-2\" data-real-ppp=\"15\" data-adjust=\"1\" data-page=\"1\" data-max-pages=\"10\" data-limit=\"139\" data-default-counter=\"3\"><div class=\"row blog-feed\" ><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/from-conversation-to-resolution-genesys-cloud-agentic-virtual-agent\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AVA-launch-blog-hero-300x200.jpg\" alt=\"\u4f1a\u8a71\u3092\u89e3\u6c7a\u3078\u7d50\u3073\u3064\u3051\u308b\uff1aGenesys Cloud Agentic Virtual Agent\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">10\/02\/2026<\/p><h3 class=\"card-title 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class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/genesys-logo-base.svg\" alt=\"\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8\"><p class=\"mb-0\">\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/voc-analysis-cx-improvement\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/outbound-call-center-trends\" ><div class=\"thumbnail-col default-thumb\"><img decoding=\"async\" class=\"card-img-top\" height=\"464\" width=\"820\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" alt=\"\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u306f\uff1f\u6700\u65b0\u30c8\u30ec\u30f3\u30c9\u3068\u6b21\u4e16\u4ee3\u578b\u904b\u7528\u306e\u30dd\u30a4\u30f3\u30c8\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">12\/01\/2026<\/p><h3 class=\"card-title h6\">\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u306f\uff1f\u6700\u65b0\u30c8\u30ec\u30f3\u30c9\u3068\u6b21\u4e16\u4ee3\u578b\u904b\u7528\u306e\u30dd\u30a4\u30f3\u30c8<\/h3><p class=\"card-text mt-1\">...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/ja-jp\/blog\/author\/867\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/genesys-logo-base.svg\" alt=\"\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8\"><p class=\"mb-0\">\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/outbound-call-center-trends\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/absence-management-and-shrinkage-call-center-strategies\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1215488998-1-300x200.jpeg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u4eba\u624b\u4e0d\u8db3\u3068\u6b20\u52e4\u3078\u306e\u5bfe\u7b56\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">18\/12\/2025<\/p><h3 class=\"card-title h6\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u4eba\u624b\u4e0d\u8db3\u3068\u6b20\u52e4\u3078\u306e\u5bfe\u7b56<\/h3><p class=\"card-text mt-1\">...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/ja-jp\/blog\/author\/867\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/genesys-logo-base.svg\" alt=\"\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8\"><p class=\"mb-0\">\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8<\/p><\/div><\/a><a 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class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/next-level-of-experience\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"157\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/0274NIH_0681_\u30c8\u30ea\u30df\u30f3\u30b0-1-300x157.jpg\" alt=\"\u3010\u30a4\u30d9\u30f3\u30c8\u30ec\u30dd\u30fc\u30c8\u3011Xperience Tokyo 2025\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">12\/12\/2025<\/p><h3 class=\"card-title h6\">\u3010\u30a4\u30d9\u30f3\u30c8\u30ec\u30dd\u30fc\u30c8\u3011Xperience Tokyo 2025<\/h3><p class=\"card-text mt-1\">2025 \u5e74 10 \u6708 15 \u65e5(\u6c34)\u3001\u864e\u30ce\u9580\u30d2\u30eb\u30ba\u30d5\u30a9\u30fc\u30e9\u30e0\u306b\u3066\u300c Xperience Tokyo 2025...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/ja-jp\/blog\/author\/867\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/genesys-logo-base.svg\" alt=\"\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8\"><p class=\"mb-0\">\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/next-level-of-experience\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/how-to-choose-inquiry-management-system\" ><div 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class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/ja-jp\/blog\/author\/867\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/genesys-logo-base.svg\" alt=\"\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8\"><p class=\"mb-0\">\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/how-to-choose-inquiry-management-system\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/how-to-improve-customer-inquiry-process\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"191\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/GettyImages-912491876-300x191.jpg\" alt=\"\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u3092\u52b9\u7387\u5316\u3059\u308b\u65b9\u6cd5\u3002\u54c1\u8cea\u6539\u5584\u306e\u30dd\u30a4\u30f3\u30c8\u3068\u65bd\u7b56\u4f8b\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">01\/12\/2025<\/p><h3 class=\"card-title h6\">\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u3092\u52b9\u7387\u5316\u3059\u308b\u65b9\u6cd5\u3002\u54c1\u8cea\u6539\u5584\u306e\u30dd\u30a4\u30f3\u30c8\u3068\u65bd\u7b56\u4f8b<\/h3><p class=\"card-text mt-1\">...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/ja-jp\/blog\/author\/867\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/genesys-logo-base.svg\" alt=\"\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8\"><p class=\"mb-0\">\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/how-to-improve-customer-inquiry-process\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-cloud-pbx-benefits-risks-trends\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"247\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/genesys-cloud-cx-two-people-2025-300x247.jpg\" alt=\"\u30af\u30e9\u30a6\u30c9PBX\u3068\u306f\uff1f\u4ed5\u7d44\u307f\u30fb\u30e1\u30ea\u30c3\u30c8\u30fb\u6ce8\u610f\u70b9\u30fb\u6700\u65b0\u30c8\u30ec\u30f3\u30c9\u307e\u3067\u5fb9\u5e95\u89e3\u8aac\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">01\/12\/2025<\/p><h3 class=\"card-title h6\">\u30af\u30e9\u30a6\u30c9PBX\u3068\u306f\uff1f\u4ed5\u7d44\u307f\u30fb\u30e1\u30ea\u30c3\u30c8\u30fb\u6ce8\u610f\u70b9\u30fb\u6700\u65b0\u30c8\u30ec\u30f3\u30c9\u307e\u3067\u5fb9\u5e95\u89e3\u8aac<\/h3><p class=\"card-text mt-1\">...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/ja-jp\/blog\/author\/867\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/genesys-logo-base.svg\" alt=\"\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8\"><p class=\"mb-0\">\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-cloud-pbx-benefits-risks-trends\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-omnichannel-strategy-benefits-examples\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/omnichannel_communication-300x200.jpeg\" alt=\"\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u306f\uff1f\u610f\u5473\u3084\u9867\u5ba2\u4f53\u9a13\u3092\u9ad8\u3081\u308b\u6226\u7565\u30fb\u30e1\u30ea\u30c3\u30c8\u30fb\u4e8b\u4f8b\u3092\u89e3\u8aac\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">01\/12\/2025<\/p><h3 class=\"card-title h6\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u306f\uff1f\u610f\u5473\u3084\u9867\u5ba2\u4f53\u9a13\u3092\u9ad8\u3081\u308b\u6226\u7565\u30fb\u30e1\u30ea\u30c3\u30c8\u30fb\u4e8b\u4f8b\u3092\u89e3\u8aac<\/h3><p class=\"card-text mt-1\">\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u306e\u666e\u53ca\u306b\u3088\u308a\u3001\u4f01\u696d\u3068\u9867\u5ba2\u306e\u63a5\u70b9\u306f\u591a\u69d8\u5316\u3057\u307e\u3057\u305f\u3002\u96fb\u8a71\u3084\u30e1\u30fc\u30eb\u306b\u52a0\u3048\u3066\u3001...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/ja-jp\/blog\/author\/867\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/genesys-logo-base.svg\" alt=\"\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8\"><p class=\"mb-0\">\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-omnichannel-strategy-benefits-examples\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/dont-let-cyberthreats-haunt-cx-trust-and-brand-loyalty\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"226\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1718720838-300x226.jpeg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u5bfe\u7b56\u3068\u306f\uff1fCX\u306e\u4fe1\u983c\u4f4e\u4e0b\u3068\u30d6\u30e9\u30f3\u30c9\u6bc0\u640d\u3092\u9632\u3050\u65b9\u6cd5\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">31\/10\/2025<\/p><h3 class=\"card-title h6\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u5bfe\u7b56\u3068\u306f\uff1fCX\u306e\u4fe1\u983c\u4f4e\u4e0b\u3068\u30d6\u30e9\u30f3\u30c9\u6bc0\u640d\u3092\u9632\u3050\u65b9\u6cd5<\/h3><p class=\"card-text mt-1\">...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/ja-jp\/blog\/author\/1178\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Joya-Mannan_Headshot.jpeg\" alt=\"Joya Mannan\"><p class=\"mb-0\">Joya Mannan<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/dont-let-cyberthreats-haunt-cx-trust-and-brand-loyalty\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/how-to-choose-customer-management-system\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"194\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/6dab06e4-6e5cdfd5-crm-sisteminiz-sizi-omnichannel-e-ulastirmak-icin-neden-yeterli-degil-1-e1570454251704-300x194.jpg\" alt=\"\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\uff08CRM\uff09\u3092\u3069\u3046\u9078\u3076\u3079\u304d\u304b\uff1f\u76ee\u7684\u306b\u5408\u308f\u305b\u305f\u9078\u3073\u65b9\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">30\/10\/2025<\/p><h3 class=\"card-title h6\">\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\uff08CRM\uff09\u3092\u3069\u3046\u9078\u3076\u3079\u304d\u304b\uff1f\u76ee\u7684\u306b\u5408\u308f\u305b\u305f\u9078\u3073\u65b9<\/h3><p class=\"card-text mt-1\">...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/ja-jp\/blog\/author\/867\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/genesys-logo-base.svg\" alt=\"\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8\"><p class=\"mb-0\">\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/how-to-choose-customer-management-system\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-customer-success\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/iStock-1420017371-300x200.jpg\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\uff08CS\uff09\u3068\u306f\uff1f\u9867\u5ba2\u3054\u3068\u306b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u652f\u63f4\u3068\u305d\u306e\u5b9f\u73fe\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">30\/10\/2025<\/p><h3 class=\"card-title h6\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\uff08CS\uff09\u3068\u306f\uff1f\u9867\u5ba2\u3054\u3068\u306b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u652f\u63f4\u3068\u305d\u306e\u5b9f\u73fe<\/h3><p class=\"card-text mt-1\">\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u3084 SaaS...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/ja-jp\/blog\/author\/867\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/genesys-logo-base.svg\" alt=\"\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8\"><p class=\"mb-0\">\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-customer-success\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/ai-chatbot-guide\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"170\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_608456271-300x170.jpeg\" alt=\"AI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u306f\uff1f\u7a2e\u985e\u3068\u4ed5\u7d44\u307f\u3001\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">24\/10\/2025<\/p><h3 class=\"card-title h6\">AI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u306f\uff1f\u7a2e\u985e\u3068\u4ed5\u7d44\u307f\u3001\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac<\/h3><p class=\"card-text mt-1\">AI...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/ja-jp\/blog\/author\/867\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/genesys-logo-base.svg\" alt=\"\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8\"><p class=\"mb-0\">\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/ai-chatbot-guide\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-customer-loyalty\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"168\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_138311285-scaled-e1679954091985-300x168.jpeg\" alt=\"\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u306f\u4f55\u304b\u3000\u6226\u7565\u306e\u7acb\u3066\u65b9\u3068\u6210\u529f\u4e8b\u4f8b\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">20\/10\/2025<\/p><h3 class=\"card-title h6\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u306f\u4f55\u304b\u3000\u6226\u7565\u306e\u7acb\u3066\u65b9\u3068\u6210\u529f\u4e8b\u4f8b<\/h3><p class=\"card-text mt-1\">...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/ja-jp\/blog\/author\/867\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/genesys-logo-base.svg\" alt=\"\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8\"><p class=\"mb-0\">\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-customer-loyalty\"><\/a><\/div><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1530915447214{padding-top: 65px !import 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