{"id":97734,"date":"2020-03-02T12:20:53","date_gmt":"2020-03-02T20:20:53","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=capabilities&#038;p=97734"},"modified":"2026-02-22T21:42:05","modified_gmt":"2026-02-23T05:42:05","slug":"digital","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ja-jp\/capabilities\/digital","title":{"rendered":"\u30c7\u30b8\u30bf\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%7D%5D&#8221; vib=&#8221;enable&#8221; css=&#8221;.vc_custom_1714410887619{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221; vib_top=&#8221;6.333rem&#8221;][vc_column]<div class=\"component breadcrumbs theme-\"><div class=\"links-row w-100 d-flex flex-wrap align-items-center justify-content-start\"><div class=\"link-col\"><a class=\"breadcrumb-link\" href=\"https:\/\/www.genesys.com\/ja-jp\/genesys-cloud\">Genesys Cloud CX<\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>\u30b7\u30fc\u30e0\u30ec\u30b9\u306a CX \u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e\u30c7\u30b8\u30bf\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/h1>\n<p class=\"text-22\">\u7d71\u5408\u3055\u308c\u305f\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u3067\u3001\u3044\u3064\u3067\u3082\u3069\u3053\u3067\u3082\u3064\u306a\u304c\u308b\u9867\u5ba2\u63a5\u70b9\u3092\u69cb\u7bc9<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#demo\" target=\"\" rel=\"\">Get a demo<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-md-offset-1 vc_col-sm-offset-0&#8243;]<div class=\"genesys-image play-button\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/e8blhO2Ynd8?rel=0\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/video_thumb-unlock_ai_powered_digital_engagement.png\" alt=\"Video thumb unlock ai powered digital engagement\" width=\"1600\" height=\"900\" class=\"rounded-xs\"\/><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><div class=\"play-label ms-1\"><p class=\"mb-0 play-title\">Play<\/p><\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column 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width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ja-jp\/capabilities\/email-contact-center\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\udb40\udc30\u30e1\u30fc\u30eb<\/h3>\n<p>\u30e1\u30fc\u30eb\u5bfe\u5fdc\u3092\u9867\u5ba2\u304c\u6c42\u3081\u308b\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u3078\u3002\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u5bfe\u5fdc\u304b\u3089\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u306e\u30e1\u30fc\u30eb\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u307e\u3067\u3001\u5fc5\u8981\u306a\u7ba1\u7406\u6a5f\u80fd\u3092\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u306b\u7d71\u5408\u3002\u52b9\u7387\u7684\u304b\u3064\u4e00\u5143\u7684\u306a\u30e1\u30fc\u30eb\u904b\u7528\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/live-chat-software\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\udb40\udc30Web 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href=\"\/ja-jp\/capabilities\/messaging-apps\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\udb40\udc30\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30a2\u30d7\u30ea<\/h3>\n<p>WhatsApp\u3084Apple Messages for Business\u306a\u3069\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3002\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u6a5f\u80fd\u3068\u7d71\u5408\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9\u306b\u3088\u308a\u3001\u30b9\u30e0\u30fc\u30ba\u3067\u4e00\u8cab\u3057\u305f\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ja-jp\/capabilities\/social-media-customer-service\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\udb40\udc30\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\udb40\udc32\udb40\udc24\udb40\udc24\udb40\udc33<\/h3>\n<p>\udb40\udc30Facebook\u3084Instagram\u306a\u3069\u3001\u9867\u5ba2\u304c\u65e5\u5e38\u7684\u306b\u5229\u7528\u3057\u3066\u3044\u308b\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u4e0a\u3067\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5f37\u5316\u3002\u3055\u3089\u306b\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30ea\u30b9\u30cb\u30f3\u30b0\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u3001\u30d1\u30d6\u30ea\u30c3\u30af\u306a\u4f1a\u8a71\u306b\u3082\u7a4d\u6975\u7684\u306b\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ja-jp\/capabilities\/sms-messaging\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\udb40\udc30SMS \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0<\/h3>\n<p>\udb40\udc30\u30b5\u30dd\u30fc\u30c8\u3084\u554f\u3044\u5408\u308f\u305b\u3092\u7d20\u65e9\u304f\u30c6\u30ad\u30b9\u30c8\u3067\u9001\u4fe1\u3067\u304d\u308b\u5229\u4fbf\u6027\u3068\u67d4\u8edf\u6027\u3092\u63d0\u4f9b\u3002SMS\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u65e5\u5e38\u3092\u59a8\u3052\u308b\u3053\u3068\u306a\u304f\u30b9\u30e0\u30fc\u30ba\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;mb-2&#8243;]<\/p>\n<h2>\udb40\udc30\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5411\u4e0a<\/h2>\n<p>\udb40\udc30\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u6700\u9069\u5316\u3057\u306a\u304c\u3089\u3001\u30c7\u30b8\u30bf\u30eb\u63a5\u70b9\u3092\u5f37\u5316\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u306f\u9ad8\u5ea6\u306a\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u3001AI\u304c\u9867\u5ba2\u3068\u306e\u6700\u9069\u306a\u63a5\u70b9\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u7279\u5b9a\u3002\u81ea\u52d5\u30c8\u30ea\u30ac\u30fc\u30a2\u30af\u30b7\u30e7\u30f3\u306b\u3088\u308a\u3001\u52b9\u679c\u7684\u306a\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ja-jp\/capabilities\" target=\"\" rel=\"\">\u3053\u306e\u30ab\u30c6\u30b4\u30ea\u30fc\u3092\u898b\u308b<\/a><\/div>[\/vc_column][vc_column width=&#8221;7\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; ri_scrollable=&#8221;yes&#8221; equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ja-jp\/capabilities\/co-browse-screenshare\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\udb40\udc30\u30b3\u30d6\u30e9\u30a6\u30ba\u3068\u753b\u9762\u5171\u6709<\/h3>\n<p>\udb40\udc30\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u4e3b\u5c0e\u30fb\u30e6\u30fc\u30b6\u30fc\u627f\u8a8d\u306b\u3088\u308b\u753b\u9762\u5171\u6709\u3084\u30b3\u30d6\u30e9\u30a6\u30ba\u6a5f\u80fd\u3067\u3001\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u9ad8\u5ea6\u5316\u3002\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u5236\u5fa1\u306b\u3088\u308a\u6a5f\u5bc6\u60c5\u5831\u306f\u9069\u5207\u306b\u4fdd\u8b77\u3057\u306a\u304c\u3089\u3001\u975e\u540c\u671f\u30c1\u30e3\u30c3\u30c8\u3067\u3082\u30b9\u30e0\u30fc\u30ba\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ja-jp\/capabilities\/predictive-web-engagement\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\udb40\udc30\u4e88\u6e2c\u578b\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8<\/h3>\n<p>AI\u304cWeb\u8a2a\u554f\u8005\u306e\u884c\u52d5\u3092\u5206\u6790\u3057\u3001\u9867\u5ba2\u306e\u610f\u56f3\u3092\u628a\u63e1\u3057\u3066\u6210\u679c\u3092\u4e88\u6e2c\u3002\u305d\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u6d3b\u7528\u3057\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u60c5\u5831\u306e\u914d\u4fe1\u3084\u6700\u9069\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u306e\u30aa\u30d5\u30a1\u30fc\u63d0\u793a\u306a\u3069\u3001\u30c7\u30b8\u30bf\u30eb\u3067\u306e\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ja-jp\/capabilities\/chatbots\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\udb40\udc30\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/h3>\n<p>Facebook Messenger\u3084SMS\u306a\u3069\u3001\u8907\u6570\u30c1\u30e3\u30cd\u30eb\u306b\u5bfe\u5fdc\u3057\u305f\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u53ef\u80fd\u306a\u5bfe\u8a71\u578b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u69cb\u7bc9\u3002\u8907\u96d1\u306a\u554f\u3044\u5408\u308f\u305b\u306b\u306f\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u6709\u4eba\u5bfe\u5fdc\u3078\u5207\u308a\u66ff\u3048\u3089\u308c\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ja-jp\/capabilities\/genesys-ai\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">AI<\/h3>\n<p>\udb40\udc30CX \u306e\u9818\u57df\u3092\u7dcf\u5408\u7684\u306b\u30ab\u30d0\u30fc\u3059\u308b Genesys AI \u3092\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u5185\u306b\u7d71\u5408\u3002\u9ad8\u5ea6\u306b\u8a2d\u8a08\u3055\u308c\u305f\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u4f53\u9a13\u306e\u63d0\u4f9b\u3092\u5927\u898f\u6a21\u306b\u5b9f\u73fe\u3059\u308b\u3068\u540c\u6642\u306b\u3001\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u5411\u4e0a\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u696d\u52d9\u52b9\u7387\u5316\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ja-jp\/capabilities\/knowledge-management\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\udb40\udc30\u30ca\u30ec\u30c3\u30b8<\/h3>\n<p>\udb40\udc30\u9867\u5ba2\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u53cc\u65b9\u306b\u6700\u9069\u306a\u60c5\u5831\u3092\u63d0\u4f9b\u3057\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u652f\u63f4\u3001\u691c\u7d22\u53ef\u80fd\u306a\u30ca\u30ec\u30c3\u30b8\u30dd\u30fc\u30bf\u30eb\u3092\u5f37\u5316\u3002\u5168\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3051\u308b\u30ca\u30ec\u30c3\u30b8\u6d3b\u7528\u52b9\u679c\u3092\u53ef\u8996\u5316\u3057\u3001\u7d99\u7d9a\u7684\u306a\u6700\u9069\u5316\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ja-jp\/capabilities\/work-automation-and-task-routing\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\udb40\udc30\u696d\u52d9\u306e\u81ea\u52d5\u5316\u3068\u30bf\u30b9\u30af\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\udb40\udc32\udb40\udc27\udb40\udc26\udb40\udc33<\/h3>\n<p>SLA\u3084\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u306a\u3069\u306b\u57fa\u3065\u3044\u3066\u696d\u52d9\u3092\u512a\u5148\u9806\u4f4d\u4ed8\u3051\u3002\u3059\u3079\u3066\u306e\u30bf\u30b9\u30af\u306b\u6700\u9069\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u5272\u308a\u5f53\u3066\u3001\u30c1\u30fc\u30e0\u5168\u4f53\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u6700\u5927\u5316\u3057\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column offset=&#8221;vc_col-md-offset-1 vc_col-md-10&#8243;]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-start \"  href=\"\/ja-jp\/resources\/state-of-cx-report\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack card-body\"><div class=\"col-content col-md-6\"><div class=\"content-container\"><h2>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u73fe\u72b6\u306b\u95a2\u3059\u308b\u30ec\u30dd\u30fc\u30c8<\/h2>\n<p class=\"text-20\">\u4e16\u754c\u4e2d\u306e\u6d88\u8cbb\u8005 5,000 \u4eba\u3068 CX \u30ea\u30fc\u30c0\u30fc 1,000 \u4eba\u304b\u3089\u5f97\u3089\u308c\u305f\u8cb4\u91cd\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u306f\u3053\u3061\u3089<\/div><\/div><\/div><div class=\"col-image col-md-6 flex-column justify-content-center mt-1 mt-lg-0 img-top-container no-offset\"><img decoding=\"async\" width=\"820\" height=\"464\" src=\"https:\/\/www.genesys.com\/media\/Resource-thumbnail_State-of-Customer-Experience-2025_1x.png\" alt=\"Access our flagship research report for global insights into the future of CX\" class=\"rounded\"><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u9867\u5ba2\u4e00\u4eba\u3072\u3068\u308a\u306b\u6700\u9069\u5316\u3055\u308c\u305f\u4f53\u9a13\u3067\u3001\u30c1\u30e3\u30cd\u30eb\u9078\u629e\u3092\u6700\u9069\u5316<\/h2>\n<p>\udb40\udc30\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e DX \u3092\u52a0\u901f\u3002Genesys Cloud\u2122 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u5e45\u5e83\u3044\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u3068\u591a\u5f69\u306a\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u3042\u3089\u3086\u308b\u9867\u5ba2\u63a5\u70b9\u306b\u304a\u3044\u3066\u3001\u8c4a\u304b\u3067\u30b7\u30fc\u30e0\u30ec\u30b9\u3001\u305d\u3057\u3066\u30b9\u30c8\u30ec\u30b9\u306e\u306a\u3044\u4f53\u9a13\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column][vc_row_inner content_placement=&#8221;middle&#8221; el_class=&#8221;form-card bgc-lgray&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;568224&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\udb40\udc30\u9867\u5ba2\u3068\u306e\u3088\u308a\u6df1\u3044\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u5927\u898f\u6a21\u306b\u5b9f\u73fe<\/h3>\n<p>\u30c7\u30fc\u30bf\u306e\u30b5\u30a4\u30ed\u5316\u3092\u89e3\u6d88\u3057\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u53ef\u8996\u5316\u306b\u3088\u3063\u3066\u9867\u5ba2\u7406\u89e3\u3092\u6df1\u5316\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u30dc\u30c3\u30c8\u3084\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3001\u5404\u7a2e\u30b3\u30f3\u30c6\u30f3\u30c4\u3068\u306e\u30c1\u30e3\u30cd\u30eb\u6a2a\u65ad\u7684\u306a\u3084\u308a\u53d6\u308a\u3092\u901a\u3058\u3066\u9867\u5ba2\u304c\u6b8b\u3059\u3042\u3089\u3086\u308b\u30b7\u30b0\u30ca\u30eb\u3092\u7d71\u5408\u3057\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u6df1\u3044\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u57fa\u3065\u304f\u300c\u9867\u5ba2\u306e\u5358\u4e00\u30d3\u30e5\u30fc\uff08Single Customer View\uff09\u300d\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_row_inner content_placement=&#8221;middle&#8221; el_class=&#8221;form-card bgc-lgray&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;568225&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u30c1\u30e3\u30cd\u30eb\u3092\u6a2a\u65ad\u3057\u305f\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u4f53\u9a13\u3092\u69cb\u7bc9<\/h3>\n<p>\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u7d71\u5408\u3057\u305f\u5358\u4e00\u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9\u306b\u3088\u308a\u3001\u4f7f\u3044\u3084\u3059\u3055\u3068\u67d4\u8edf\u306a\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u6027\u3092\u4e21\u7acb\u3002\u5fc5\u8981\u306a\u30c7\u30fc\u30bf\u3084\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u624b\u5143\u306b\u96c6\u7d04\u3057\u3001\u8fc5\u901f\u304b\u3064\u7684\u78ba\u306a\u5bfe\u5fdc\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u304c\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u5f37\u5316\u3002\u691c\u7d22\u53ef\u80fd\u306a\u30ca\u30ec\u30c3\u30b8\u30dd\u30fc\u30bf\u30eb\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dc\u30c3\u30c8\u3001\u30ca\u30ec\u30c3\u30b8\u652f\u63f4\u6a5f\u80fd\u3092\u5099\u3048\u305f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u5bfe\u5fdc\u3092\u901a\u3058\u3066\u3001\u9069\u5207\u306a\u60c5\u5831\u3092\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u63d0\u4f9b\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_row_inner 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width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\udb40\udc30\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u304a\u5ba2\u69d8\u304b\u3089\u306e\u58f0<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-4&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ja-jp\/customer-stories\" target=\"\" rel=\"\">\u304a\u5ba2\u69d8\u4e8b\u4f8b\u306f\u3053\u3061\u3089<\/a><\/div>[\/vc_column][vc_column]<div class=\"component-customer-carousel default-layout\" data-current-active=\"0\" data-layout=\"default\" data-count=\"4\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item active\"><a class=\"logo-nav\" aria-label=\"View Dental Axess story\" title=\"Dental Axess\" href=\"#357935\"><img decoding=\"async\" class=\"company-logo\" alt=\"Dental axess logo\" src=\"https:\/\/www.genesys.com\/media\/Dental-Axess-logo.png\" width=\"300\" height=\"120\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Grupo Sabin story\" title=\"Grupo Sabin\" href=\"#540756\"><img decoding=\"async\" class=\"company-logo\" alt=\"Grupo sabin x300\" src=\"https:\/\/www.genesys.com\/media\/Grupo_Sabin-x300.png\" width=\"300\" height=\"112\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Ethiopian Airlines story\" title=\"Ethiopian Airlines\" href=\"#327488\"><img decoding=\"async\" class=\"company-logo\" alt=\"Ethiopian airlines logo\" src=\"https:\/\/www.genesys.com\/media\/Ethiopian-Airlines-logo.png\" width=\"263\" height=\"113\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View ThunderNet story\" title=\"ThunderNet\" href=\"#573457\"><img decoding=\"async\" class=\"company-logo\" alt=\"Logotipo thundernet tag\" src=\"https:\/\/www.genesys.com\/media\/Logotipo-Thundernet-Tag.svg\" width=\"300\" height=\"135\"><\/a><\/div><\/div><div class=\"carousel-content-col\"><button aria-label=\"Previous panel\" title=\"Previous panel\" class=\"prev-control carousel-controls hidden\"><\/button><div class=\"customer-content active\" data-href=\"357935\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/dental-axess\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Dentist explaining procedure to patient sitting in dentists chair\" src=\"https:\/\/www.genesys.com\/media\/Dental-Axess-hero.jpg\" width=\"626\" height=\"353\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-xl\">\u300c\u30c1\u30e3\u30cd\u30eb\u306b WhatsApp \u3092\u5c0e\u5165\u3057\u3066\u304b\u3089\u306f\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u304c\u5199\u771f\u3092\u9001\u308a\u3001\u30a2\u30c9\u30d0\u30a4\u30b6\u30fc\u304c\u554f\u984c\u3092\u3059\u3050\u306b\u78ba\u8a8d\u3057\u3066\u5bfe\u7b56\u3092\u63d0\u793a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002Genesys Cloud \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u4f7f\u7528\u3059\u308c\u3070\u3001\u4ed6\u306e\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u3082\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002\u300d<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">\u9867\u5ba2\u4e8b\u4f8b\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"540756\" data-index=\"1\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/grupo-sabin\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Sabin hero\" src=\"https:\/\/www.genesys.com\/media\/Sabin_hero.jpg\" width=\"626\" height=\"352\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-xl\">\u300c\u60a3\u8005\u304c\u97f3\u58f0\u3001WhatsApp\u3001\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u306e\u3044\u305a\u308c\u3092\u4f7f\u3063\u3066\u3082\u95a2\u4fc2\u3042\u308a\u307e\u305b\u3093\u3002\u3059\u3079\u3066\u30b8\u30a7\u30cd\u30b7\u30b9\u3092\u901a\u3058\u3066\u5165\u3063\u3066\u304d\u307e\u3059\u3002\u4ee5\u524d\u306f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u6240\u5728\u5730\u3068\u9023\u7d61\u7406\u7531\u3092\u805e\u304f\u3053\u3068\u3067\u6642\u9593\u3092\u6d6a\u8cbb\u3057\u3066\u3044\u307e\u3057\u305f\u304c\u3001\u3059\u3050\u306b\u628a\u63e1\u3067\u304d\u308b\u306e\u3067\u3001\u4eca\u306f\u3082\u3046\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093\u3002\u300d<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">\u9867\u5ba2\u4e8b\u4f8b\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"327488\" data-index=\"2\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/ethiopian-airlines\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Ethiopian airlines hero\" src=\"https:\/\/www.genesys.com\/media\/Ethiopian-Airlines-hero.jpg\" width=\"626\" height=\"359\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-xl\">\u300cGenesys Predictive Engagement \u306e\u304a\u304b\u3052\u3067\u3001\u5f53\u793e\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3067\u30a6\u30a3\u30f3\u30c9\u30a6\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u3092\u3059\u308b\u9867\u5ba2\u3092\u5927\u5e45\u306b\u591a\u304f\u7372\u5f97\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u30026\u9031\u9593\u3067\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u7387\u304c49%\u4e0a\u6607\u3057\u307e\u3057\u305f\u3002\u300d<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">\u9867\u5ba2\u4e8b\u4f8b\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"573457\" data-index=\"3\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/thundernet\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"626&#215;352 hero image thundernet\" src=\"https:\/\/www.genesys.com\/media\/626x352-Hero-Image-ThunderNet.jpg\" width=\"626\" height=\"352\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-xl\">\u300c\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u304a\u304b\u3052\u3067\u3001\u8907\u6570\u30c1\u30e3\u30cd\u30eb\u306b\u308f\u305f\u3063\u3066\u9867\u5ba2\u3068\u9023\u643a\u3067\u304d\u3001\u3057\u304b\u3082 CRM \u30b7\u30b9\u30c6\u30e0\u3068\u5b8c\u5168\u306b\u7d71\u5408\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u7af6\u5408\u4ed6\u793e\u304c\u5f53\u793e\u306e\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306b\u8ffd\u3044\u3064\u3053\u3046\u3068\u52aa\u529b\u3057\u3066\u3044\u308b\u69d8\u5b50\u3092\u898b\u308b\u305f\u3073\u306b\u3001\u79c1\u305f\u3061\u304c\u751f\u307f\u51fa\u3057\u3066\u304d\u305f\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u30a4\u30f3\u30d1\u30af\u30c8\u3092\u5b9f\u611f\u3057\u3066\u3044\u307e\u3059\u3002\u300d<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">\u9867\u5ba2\u4e8b\u4f8b\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a><\/div><button aria-label=\"Next panel\" title=\"Next panel\" class=\"next-control carousel-controls\"><\/button><\/div><\/div><\/div>[\/vc_column][vc_column]<div class=\"component-customer-carousel logos-only compressed-logos\" data-layout=\"logos-only\" data-count=\"4\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View UNITEC story\" title=\"UNITEC\" href=\"https:\/\/www.genesys.com\/customer-stories\/unitec\"><img decoding=\"async\" class=\"company-logo\" alt=\"Unitec 2\" src=\"https:\/\/www.genesys.com\/media\/UNITEC-2.png\" width=\"793\" height=\"305\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Banco Solidario story\" title=\"Banco Solidario\" href=\"https:\/\/www.genesys.com\/customer-stories\/banco-solidario\"><img decoding=\"async\" class=\"company-logo\" alt=\"Logo solidario 250\" src=\"https:\/\/www.genesys.com\/media\/Logo-Solidario-250.png\" width=\"250\" height=\"56\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View DNB story\" title=\"DNB\" href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/dnb\"><img decoding=\"async\" class=\"company-logo\" alt=\"Dnb nyheter logo x250\" src=\"https:\/\/www.genesys.com\/media\/dnb-nyheter-logo-x250.png\" width=\"250\" height=\"170\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Rabobank story\" title=\"Rabobank\" href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/rabobank\"><img decoding=\"async\" class=\"company-logo\" alt=\"Rabobank logo x250\" src=\"https:\/\/www.genesys.com\/media\/Rabobank-logo-x250.png\" width=\"250\" height=\"67\"><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\udb40\udc30\u30c7\u30b8\u30bf\u30eb CX \u304c\u6301\u3064\u7121\u9650\u306e\u53ef\u80fd\u6027\u3068\u306f<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-6&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ja-jp\/resources\" target=\"\" rel=\"\">\u3059\u3079\u3066\u306e\u30ea\u30bd\u30fc\u30b9\u306f\u3053\u3061\u3089<\/a><\/div>[\/vc_column][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-3 scrollable-row\"><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/practical-guide-to-web-messaging\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-thumbnail_Practical-Guide-to-mastering-SMS.png\" height=\"249\" width=\"440\" alt=\"Resource thumbnail practical guide to mastering sms\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">\u5b9f\u8df5\u30ac\u30a4\u30c9<\/p><h3 class=\"item-title h6\">\u3053\u306e\u5b9f\u8df5\u30ac\u30a4\u30c9\u3067\u3001\u30a6\u30a7\u30d6\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u306e\u529b\u3092\u89e3\u304d\u653e\u3061\u307e\u3057\u3087\u3046<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/increase-revenue-with-predictive-engagement\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u6210\u529f\u4e8b\u4f8b\uff1a\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3067\u53ce\u76ca\u30a2\u30c3\u30d7\u3092\u5b9f\u73fe.png\" height=\"240\" width=\"440\" alt=\"\u6210\u529f\u4e8b\u4f8b\uff1a\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3067\u53ce\u76ca\u30a2\u30c3\u30d7\u3092\u5b9f\u73fe\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title h6\">\u4e88\u6e2c\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3067\u53ce\u76ca\u3092\u5897\u52a0\u3055\u305b\u308b\u65b9\u6cd5\u3068\u306f<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource_thumbnail-gartner_ccass_2025.png\" height=\"528\" width=\"824\" alt=\"Resource thumbnail gartner ccass 2025\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">\u30ec\u30dd\u30fc\u30c8<\/p><h3 class=\"item-title h6\">Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1741334671940{background-image: url(https:\/\/www.genesys.com\/media\/Threads-Right-Wave.png?id=549945) !important;}&#8221; el_class=&#8221;px-0 py-2 px-md-5 py-md-5&#8243; el_id=&#8221;demo&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u3044\u3064\u3067\u3082\u3064\u306a\u304c\u308b\u3002\u4fe1\u983c\u3092\u7bc9\u304f\u3002\u30b9\u30d4\u30fc\u30c7\u30a3\u30fc\u306b\u524d\u9032\u3002<\/h2>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u3067\u3042\u308c\u3070\u3001\u5358\u4e00\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304b\u3089\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3044\u3064\u3067\u3082\u30fb\u3069\u3053\u3067\u3082\u30fb\u3042\u3089\u3086\u308b\u30c1\u30e3\u30cd\u30eb\u3067\u9867\u5ba2\u5bfe\u5fdc\u304c\u53ef\u80fd\u3068\u306a\u308a\u3001\u30c1\u30fc\u30e0\u9593\u306e\u9023\u643a\u3082\u30b9\u30e0\u30fc\u30ba\u306b\u884c\u3048\u307e\u3059\u3002\u9867\u5ba2\u306f\u81ea\u5206\u306e\u597d\u307f\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u9078\u3073\u3001\u4f1a\u8a71\u3092\u9014\u5207\u308c\u3055\u305b\u308b\u3053\u3068\u306a\u304f\u7d99\u7d9a\u3067\u304d\u307e\u3059\u3002\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u5305\u62ec\u7684\u306b\u5f37\u5316\u3059\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u3001\u8cb4\u793e\u306b\u3082\u305f\u3089\u3059\u4fa1\u5024\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<br 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class=\"deletemyrecord\">\u5225\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u60c5\u5831\u3092\u5165\u529b\u3057\u307e\u3059\u304b\uff1f<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"\u4f1a\u793e\u3067\u304a\u4f7f\u3044\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u3054\u5165\u529b\u304f\u3060\u3055\u3044\u3002\">\n        <label for=\"fe644\">\u4f1a\u793e\u3067\u304a\u4f7f\u3044\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u3054\u5165\u529b\u304f\u3060\u3055\u3044\u3002<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/capabilities\/97734\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ja-jp\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/capabilities\/97734\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"97734\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"E\u30e1\u30fc\u30eb\" placeholder=\"E\u30e1\u30fc\u30eb\">\n        <label for=\"fe192\">E\u30e1\u30fc\u30eb<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\u6c0f\">\n        <label for=\"fe191\">\u6c0f<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\u540d\">\n        <label for=\"fe190\">\u540d<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\u96fb\u8a71\u756a\u53f7\uff08\u534a\u89d2\u6570\u5b57\uff09\">\n        <label for=\"fe215\">\u96fb\u8a71\u756a\u53f7\uff08\u534a\u89d2\u6570\u5b57\uff09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219_jp\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"C-Level\">\u793e\u9577\u3001\u53d6\u7de0\u5f79<\/option><option value=\"VP\">\u57f7\u884c\u5f79\u54e1\u3001\u672c\u90e8\u9577<\/option><option value=\"Director\">\u90e8\u9577\u3001\u6b21\u9577\u3001\u5ba4\u9577\u3001\u30bb\u30f3\u30bf\u30fc\u9577<\/option><option value=\"Manager\">\u8ab2\u9577\u3001<\/option><option value=\"Staff\">\u4fc2\u9577\u3001\u4e3b\u4efb\u3001\u30ea\u30fc\u30c0\u30fc\u3001\u4e00\u822c\u793e\u54e1\u3001\u62c5\u5f53\u8005<\/option><option value=\"Unknown\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe219_jp\">\u5f79\u8077\u30ec\u30d9\u30eb<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Collections\">\u50b5\u6a29\u7ba1\u7406\u30fb\u50b5\u6a29\u56de\u53ce<\/option><option value=\"Contact Center Management\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u7ba1\u7406<\/option><option value=\"Customer Experience\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/option><option value=\"Customer Service\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9<\/option><option value=\"Ecommerce\/Digital Channels\">\u96fb\u5b50\u5546\u53d6\u5f15\/\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb<\/option><option value=\"Finance\">\u8ca1\u52d9\u90e8<\/option><option value=\"Human Resources\">\u4eba\u4e8b\u90e8<\/option><option value=\"Information Technology\">\u60c5\u5831\u6280\u8853<\/option><option value=\"IT Architecture\">IT\/\u60c5\u5831\u6280\u8853<\/option><option value=\"Marketing\">\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0<\/option><option value=\"Operations \/ Process Management\">\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9<\/option><option value=\"Production Management\">\u751f\u7523\u7ba1\u7406<\/option><option value=\"Purchasing\">\u8cfc\u8cb7<\/option><option value=\"Sales\">\u55b6\u696d<\/option><option value=\"Unknown\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe218\">\u8077\u7a2e<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\u9280\u884c<\/option><option value=\"Business Services\">\u305d\u306e\u4ed6\u30b5\u30fc\u30d3\u30b9\u696d\u5168\u822c<\/option><option value=\"Capital Markets\">\u8a3c\u5238\u30fb\u30ab\u30fc\u30c9\u30fb\u305d\u306e\u4ed6\u91d1\u878d<\/option><option value=\"Communications\">IT\u30fb\u60c5\u5831\u901a\u4fe1<\/option><option value=\"Consumer Products\">\u6d88\u8cbb\u8ca1<\/option><option value=\"Defense & Intelligence\">\u9632\u885b<\/option><option value=\"Education & Non-Profit\">\u5b66\u6821\u30fb\u975e\u55b6\u5229\u56e3\u4f53<\/option><option value=\"Energy & Utilities\"> \u30a8\u30cd\u30eb\u30ae\u30fc\uff08\u96fb\u529b\u30fb\u30ac\u30b9\u30fb\u6c34\u9053\uff09<\/option><option value=\"Entertainment\">\u30a8\u30f3\u30bf\u30fc\u30c6\u30a4\u30f3\u30e1\u30f3\u30c8<\/option><option value=\"Government\">\u884c\u653f\u6a5f\u95a2<\/option><option value=\"Insurance\">\u4fdd\u967a<\/option><option value=\"Life Sciences\">\u30d0\u30a4\u30aa\u30fb\u88fd\u85ac\u30fb\u533b\u7642\u6a5f\u5668\u88fd\u9020 <\/option><option value=\"Logistics\">\u904b\u8f38\u30fb\u7269\u6d41<\/option><option value=\"Manufacturing\">\u88fd\u9020<\/option><option value=\"Providers\">\u75c5\u9662\u30fb\u533b\u7642\u30fb\u4ecb\u8b77\u30b5\u30fc\u30d3\u30b9<\/option><option value=\"Retailers\">\u6d41\u901a\u30fb\u5c0f\u58f2<\/option><option value=\"Technology\">\u30c6\u30af\u30ce\u30ed\u30b8\u30fc<\/option><option value=\"Travel & Hospitality\">\u65c5\u884c\u30fb\u30db\u30c6\u30eb\u30fb\u98f2\u98df\u30fb\u822a\u7a7a\u30fb\u4ea4\u901a<\/option><option value=\"Other\">\u305d\u306e\u4ed6<\/option>\n        <\/select>\n        <label for=\"fe221\">\u696d\u754c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\u4f1a\u793e\u540d\">\n        <label for=\"fe193\">\u4f1a\u793e\u540d<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\u90fd\u9053\u5e9c\u770c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\u5f79\u8077\">\n        <label for=\"fe220\">\u5f79\u8077<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\u691c\u8a0e\u4e2d<\/option><option value=\"Gathering business requirements\">\u30d3\u30b8\u30cd\u30b9\u8981\u4ef6\u3092\u307e\u3068\u3081\u308b<\/option><option value=\"Comparing solutions\">\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6bd4\u8f03\u3059\u308b<\/option><option value=\"Ready for a conversation\">\u76f8\u8ac7\u3092\u5e0c\u671b\u3059\u308b<\/option>\n        <\/select>\n        <label for=\"fe222\">\u95b2\u89a7\u76ee\u7684<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1\uff5e20\u5e2d<\/option><option value=\"21-50\">21\uff5e50\u5e2d<\/option><option value=\"51-100\">51\uff5e100\u5e2d<\/option><option value=\"101-300\">101\uff5e300\u5e2d<\/option><option value=\"301-500\">301\uff5e500\u5e2d<\/option><option value=\"501-1000\">501\uff5e1000\u5e2d<\/option><option value=\">1000\">>1000\u5e2d<\/option><option value=\"No Contact Center\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u3082\u3063\u3066\u3044\u307e\u305b\u3093<\/option><option value=\"Don't Know\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe225\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5e2d\u6570\u3092\u304a\u9078\u3073\u304f\u3060\u3055\u3044\u3002<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u95a2\u3059\u308b\u60c5\u5831\u3092\u3001\u30e1\u30fc\u30eb\u3084\u96fb\u8a71\u3067\u9023\u7d61\u3059\u308b\u3053\u3068\u306b\u540c\u610f\u3057\u307e\u3059<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">\u30b8\u30a7\u30cd\u30b7\u30b9\u304b\u3089\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u3092\u5e0c\u671b\u3059\u308b<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\udb40\udc30\u30c7\u30e2\u306e\u30ea\u30af\u30a8\u30b9\u30c8\udb40\udc32\udb40\udc21\udb40\udc22\udb40\udc26\udb40\udc33\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\udb40\udc30\u30c7\u30e2\u306e\u30ea\u30af\u30a8\u30b9\u30c8\udb40\udc32\udb40\udc21\udb40\udc22\udb40\udc26\udb40\udc33\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/ja-jp\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text css=&#8221;&#8221; el_class=&#8221;thank-you&#8221;]<\/p>\n<p class=\"h4\">\u304a\u554f\u3044\u5408\u308f\u305b\u3001\u8aa0\u306b\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3002<\/p>\n<p>\udb40\udc30\u5f0a\u793e\u62c5\u5f53\u3088\u308a\u3001\u6298\u308a\u8fd4\u3057\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u8abf\u6574\u306e\u3054\u9023\u7d61\u3092\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\udb40\udc30\u3088\u304f\u3042\u308b\u8cea\u554f<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"component-accordion-container no-title\" data-display=\"accordion\"><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30c7\u30b8\u30bf\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\udb40\udc30\u30c7\u30b8\u30bf\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306f\u6642\u306b\uff08DCS\uff09\u3068\u7565\u3055\u308c\u3001\u8907\u6570\u306e\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u3092\u6a2a\u65ad\u3057\u3066\u9867\u5ba2\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u3053\u3068\u3092\u610f\u5473\u3057\u307e\u3059\u3002\udb40\udc32\udb40\udc21\udb40\udc23\udb40\udc20\udb40\udc33 \udb40\udc30\u591a\u7a2e\u591a\u69d8\u306a\u30c1\u30e3\u30cd\u30eb\u304c\u30c7\u30b8\u30bf\u30eb\u30b5\u30dd\u30fc\u30c8\u306e\u5bfe\u8c61\u3068\u306a\u308a\u307e\u3059\u3002\udb40\udc32\udb40\udc21\udb40\udc23\udb40\udc21\udb40\udc33 \udb40\udc30\u3053\u308c\u306b\u306f\u3001\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\uff08\u975e\u540c\u671f\u304a\u3088\u3073\u540c\u671f\u306e\u30d0\u30ea\u30a8\u30fc\u30b7\u30e7\u30f3\uff09\u3001SMS \u30c6\u30ad\u30b9\u30c8 \u30e1\u30c3\u30bb\u30fc\u30b8\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/p>\n<p>WhatsApp\u3001Facebook Messenger \u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30fc\u30b5\u30fc\u30d3\u30b9\u3082\u30c7\u30b8\u30bf\u30eb\u30b5\u30dd\u30fc\u30c8\u3068\u3057\u3066\u5b9a\u7fa9\u3055\u308c\u307e\u3059\u3002\udb40\udc32\udb40\udc21\udb40\udc23\udb40\udc22\udb40\udc33 \udb40\udc30\u30d5\u30a1\u30c3\u30af\u30b9\u3092\u542b\u3081\u308b\u304b\u3069\u3046\u304b\u306f\u8b70\u8ad6\u3092\u547c\u3076\u3068\u3053\u308d\u3067\u3059\u304c\u3001\u901a\u5e38\u306f\u30e1\u30fc\u30eb\u3084\u6dfb\u4ed8\u30d5\u30a1\u30a4\u30eb\u3068\u3057\u3066\u51e6\u7406\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u306a\u305c\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u306e\u3067\u3057\u3087\u3046\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u30c7\u30b8\u30bf\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u3055\u307e\u3056\u307e\u306a\u30e1\u30ea\u30c3\u30c8\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u306f\u3001\u30b5\u30dd\u30fc\u30c8\u306e\u3055\u3089\u306a\u308b\u62e1\u5f35\u6027\u3001\u97f3\u58f0\u306b\u3088\u308b\u30b5\u30dd\u30fc\u30c8\u3067\u306f\u5229\u7528\u3067\u304d\u306a\u3044\u8996\u899a\u7684\u306a\u30aa\u30d7\u30b7\u30e7\u30f3\uff08\u753b\u50cf\u3084\u57cb\u3081\u8fbc\u307f\u52d5\u753b\u306a\u3069\uff09\u3001\u305d\u3057\u3066\u9867\u5ba2\u304c\u30b5\u30fc\u30d3\u30b9\u3092\u53d7\u3051\u305f\u3044\u5834\u6240\u3067\u9867\u5ba2\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30c1\u30e3\u30c3\u30c8\u3068\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30c1\u30e3\u30c3\u30c8\u306f\u3001Web \u30b5\u30a4\u30c8\u306e\u8a2a\u554f\u8005\u3092\u30bf\u30fc\u30b2\u30c3\u30c8\u306b\u3057\u305f\u308a\u3001\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u4f1a\u8a71\u3092\u958b\u59cb\u3057\u305f\u308a\u3001\u30ea\u30fc\u30c9\u3084\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u7387\u3092\u7372\u5f97\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u4e8b\u524d\u306b\u5b9a\u7fa9\u3055\u308c\u305f Web \u30b5\u30a4\u30c8\u8a2a\u554f\u8005\u306e\u884c\u52d5\u3001\u8cfc\u5165\u8005\u306e\u30bf\u30a4\u30d7\u3001\u8a2a\u554f\u3057\u305f\u30da\u30fc\u30b8\u306a\u3069\u306b\u57fa\u3065\u3044\u3066\u3001\u81ea\u52d5\u7684\u306b\u62db\u5f85\u72b6\u304c\u767a\u884c\u3055\u308c\u307e\u3059\u3002\u30eb\u30fc\u30eb\u30bb\u30c3\u30c8\u306f\u7121\u5236\u9650\u306b\u4f5c\u6210\u3067\u304d\u3001\u81ea\u52d5\u7684\u306b\u62db\u5f85\u30c1\u30e3\u30c3\u30c8\u3092\u76f8\u4e92\u306b\u30c6\u30b9\u30c8\u3057\u3066\u3001\u6226\u7565\u3092\u6700\u9069\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6 AI \u3068\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u5bfe\u8a71\u578b AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u9867\u5ba2\u7372\u5f97\u3001\u30ea\u30fc\u30c9\u306e\u7d5e\u308a\u8fbc\u307f\u3001\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u306b\u52b9\u679c\u7684\u3067\u3059\u3002\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a AI \u306b\u3088\u308a\u3001\u9867\u5ba2\u304c\u8a71\u3059\u8a00\u8a9e\u3092\u4f7f\u3044\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u3042\u3089\u3086\u308b\u6bb5\u968e\u3067\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306f\u30c1\u30e3\u30c3\u30c8\u3001E\u30e1\u30fc\u30eb\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3001SMS 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