{"id":582367,"date":"2025-06-25T04:20:10","date_gmt":"2025-06-25T11:20:10","guid":{"rendered":"https:\/\/www.genesys.com\/capabilities\/genesys-cloud-ai-studio"},"modified":"2026-03-26T15:04:22","modified_gmt":"2026-03-26T22:04:22","slug":"ai-studio","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ja-jp\/capabilities\/ai-studio","title":{"rendered":"Genesys Cloud AI Studio"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%7D%5D&#8221; vib=&#8221;enable&#8221; css=&#8221;.vc_custom_1714410887619{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221; vib_top=&#8221;6.333rem&#8221;][vc_column]<div class=\"component breadcrumbs theme-\"><div class=\"links-row w-100 d-flex flex-wrap align-items-center justify-content-start\"><div class=\"link-col\"><a class=\"breadcrumb-link\" href=\"\/genesys-cloud\">Genesys Cloud CX<\/a><\/div><div class=\"link-col\"><a class=\"breadcrumb-link\" href=\"\/capabilities\/ai-and-automation\">AI and automation<\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;video-play-right&#8221;]<div class=\"genesys-image play-button\"><a class=\"video-lightbox no-btn-label\" href=\"https:\/\/www.youtube.com\/embed\/WtSt1hhDOk4?rel=0\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ai-studio-hero-ALT-darkmode.jpg\" alt=\"Ai studio hero alt darkmode\" width=\"823\" height=\"480\" class=\"rounded-xs\"\/><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><\/div><\/a><\/div><style type='text\/css'>\r .video-lightbox img, .video-lightbox .video-backdrop { border-radius: 24px !important; } .video-play-right .video-backdrop { display:none; } .video-play-right .play-button.no-btn-label .play-btn { left: unset; top: unset; right: 0; bottom: 0; padding: 1rem 1.162rem; }\r <\/style>[\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-md-offset-1 vc_col-sm-offset-0&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af AI<\/p>\n<h1>Genesys Cloud AI Studio<\/h1>\n<p class=\"text-22\">\u30bb\u30ad\u30e5\u30a2\u306a\u4e00\u5143\u5316\u3055\u308c\u305f\u5358\u4e00\u306e\u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9\u4e0a\u3067\u3001\u30c1\u30fc\u30e0\u30e1\u30f3\u30d0\u30fc\u306e\u8ab0\u3082\u304c\u3001Copilot \u3084\u81ea\u52d5\u5316\u3055\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306a\u3069\u3092\u652f\u3048\u308b AI \u3092\u69cb\u7bc9\u3001\u8a2d\u5b9a\u3001\u7ba1\u7406\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\" role=\"button\" data-bs-toggle=\"modal\" aria-haspopup=\"true\" data-target=\"#getStartedBox\"  class=\"btn btn-primary\" href=\"#getStartedBox\" target=\"\" rel=\"\">\u8a73\u7d30\u306e\u554f\u3044\u5408\u305b<\/a><a role=\"button\"  class=\"btn btn-ff-primary chevron video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/WtSt1hhDOk4?rel=0\" target=\"\" rel=\"\">\u30c7\u30e2\u52d5\u753b\u3092\u898b\u308b<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243; el_class=&#8221;col-sm-6&#8243;][vc_single_image image=&#8221;578444&#8243; css=&#8221;.vc_custom_1750701028907{padding-bottom: 2rem !important;}&#8221; si_max_width=&#8221;262px&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">Genesys Cloud AI Studio \u306b\u3088\u308a\u3001AI \u30d9\u30fc\u30b9\u306e\u6b21\u4e16\u4ee3\u306e CX \u3092\u69cb\u7bc9\u3057\u3066\u7ba1\u7406<\/h2>\n<p>Genesys Cloud\u2122 AI Studio \u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af AI \u306e\u6642\u4ee3\u306b\u304a\u3051\u308b AI \u30d9\u30fc\u30b9\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u7c21\u5358\u306b\u69cb\u7bc9\u3057\u3066\u30b9\u30b1\u30fc\u30eb\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u3092\u4f7f\u3048\u3070\u3001\u7d44\u7e54\u5185\u306e\u8ab0\u3067\u3082\u3001\u3042\u3089\u3086\u308b\u4f1a\u8a71\u306b\u304a\u3044\u3066\u3088\u308a\u826f\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-2&#8243;][vc_row_inner ri_scrollable=&#8221;yes&#8221;][vc_column_inner][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">AI \u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u4e00\u5143\u5316<\/h3>\n<p>\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u306e\u69cb\u7bc9\u3001\u8a2d\u5b9a\u3001\u7ba1\u7406\u3092\u884c\u3048\u308b\u5358\u4e00\u306e\u5834\u6240\u3092\u30c1\u30fc\u30e0\u306b\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u4e00\u8cab\u6027\u3001\u5236\u5fa1\u6027\u3001\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\u3092\u4fdd\u8a3c\u3067\u304d\u307e\u3059\u3002<br \/>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">AI \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u6c11\u4e3b\u5316<\/h3>\n<p>\u30b3\u30fc\u30c7\u30a3\u30f3\u30b0\u306e\u7d4c\u9a13\u304c\u306a\u304f\u3066\u3082\u3001\u8ab0\u3067\u3082 AI \u3092\u69cb\u7bc9\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u305f\u3081\u3001\u7d44\u7e54\u5168\u4f53\u306b\u304a\u3044\u3066\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u52a0\u901f\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u5b89\u5168\u3067\u8cac\u4efb\u3042\u308b AI \u306e\u63d0\u4f9b<\/h3>\n<p>\u7d44\u307f\u8fbc\u307e\u308c\u305f\u30ac\u30fc\u30c9\u30ec\u30fc\u30eb\u3068\u76e3\u8996\u6a5f\u80fd\u306b\u3088\u308a\u3001\u3059\u3079\u3066\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u3001\u81ea\u793e\u306e\u30d6\u30e9\u30f3\u30c9\u3001\u30dd\u30ea\u30b7\u30fc\u3001\u6a19\u6e96\u306b\u6cbf\u3063\u305f\u3082\u306e\u3067\u3042\u308b\u3053\u3068\u3092\u4fdd\u8a3c\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">LAM\uff08Large Action Model\uff1a\u5927\u898f\u6a21\u30a2\u30af\u30b7\u30e7\u30f3\u30e2\u30c7\u30eb\uff09\u3092\u5229\u7528\u3057\u305f Agentic Virtual Agent\uff08AVA\uff09\u3092 AI Studio \u5185\u306b\u69cb\u7bc9\u3057\u3066\u3001\u81ea\u5f8b\u7684\u306a\u5b9f\u884c\u3092\u5f37\u5316<\/h2>\n<p>LAM \u306f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af\u306a\u52d5\u4f5c\u3092\u76ee\u7684\u306b\u8a2d\u8a08\u3055\u308c\u3066\u304a\u308a\u3001\u5358\u306a\u308b\u56de\u7b54\u306e\u751f\u6210\u3067\u306f\u306a\u304f\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u5b9f\u969b\u306e\u30bf\u30b9\u30af\u3092\u9042\u884c\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u3068\u306a\u308b\u4e00\u8cab\u6027\u3001\u6b63\u78ba\u6027\u3001\u53b3\u5bc6\u6027\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_single_image image=&#8221;613901&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;]<div class=\"genesys-image play-button\"><a class=\"video-lightbox no-btn-label\" href=\"https:\/\/www.youtube.com\/embed\/ZW-mIJydrjQ?rel=0\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/agentic-AI_capability_AI-guides-thumbnail_2025.jpg\" alt=\"Agentic ai capability ai guides thumbnail 2025\" width=\"823\" height=\"460\" class=\"rounded-xs\"\/><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><\/div><\/a><\/div>[\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_single_image image=&#8221;578171&#8243; css=&#8221;.vc_custom_1750444957410{padding-bottom: 2rem !important;}&#8221; si_max_width=&#8221;272px&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">Genesys Cloud AI Guides \u306e\u7d39\u4ecb\uff1a\u81ea\u7136\u8a00\u8a9e\u3092\u4f7f\u3063\u3066\u7c21\u5358\u306b\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u4f5c\u6210\u3059\u308b\u65b9\u6cd5<\/h2>\n<p>AI Guides \u3092\u4f7f\u7528\u3057\u3066\u3001\u308f\u305a\u304b\u6570\u30b9\u30c6\u30c3\u30d7\u3067\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u4f5c\u6210\u3059\u308b\u65b9\u6cd5\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u81ea\u7136\u8a00\u8a9e\u3067\u76ee\u6a19\u3092\u8a18\u8ff0\u3059\u308b\u304b\u3001\u65e2\u5b58\u306e\u30d7\u30ed\u30bb\u30b9\u6587\u66f8\u3092\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u3059\u308b\u3060\u3051\u3067\u3059\u3002[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-secondary video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/ZW-mIJydrjQ?rel=0\" target=\"\" rel=\"\">\u30c7\u30e2\u52d5\u753b\u3092\u898b\u308b<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_single_image image=&#8221;613904&#8243; css=&#8221;.vc_custom_1770673066990{padding-bottom: 2rem !important;}&#8221; si_max_width=&#8221;172px&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">AI Studio \u5185\u3067 AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u69cb\u7bc9\u3057\u3066\u30c7\u30d7\u30ed\u30a4<\/h2>\n<p>Genesys Cloud Copilot \u306b\u304a\u3044\u3066\u306f\u3001AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u5b66\u7fd2\u3057\u3001\u8a8d\u8b58\u3057\u3001\u9069\u5fdc\u3059\u308b\u3053\u3068\u3092\u901a\u3058\u3066\u3001\u7570\u5e38\u3092\u691c\u77e5\u3057\u3001\u30ac\u30a4\u30c0\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u8d77\u3053\u3057\u307e\u3059\u3002[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"\/ja-jp\/capabilities\/copilots\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_single_image image=&#8221;613902&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243; el_class=&#8221;col-sm-6&#8243;][vc_row_inner][vc_column_inner el_class=&#8221;col-sm-10&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">AI \u30d9\u30fc\u30b9\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u4e00\u5143\u7684\u306b\u69cb\u7bc9<\/h2>\n<p>\u9867\u5ba2\u5bfe\u5fdc\u30c1\u30fc\u30e0\u3001\u793e\u5185\u696d\u52d9\u3001\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u6a5f\u80fd\u3092\u6a2a\u65ad\u3059\u308b\u8907\u96d1\u306a\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u30bf\u30b9\u30af\u3092\u8abf\u6574\u3057\u3001\u30b7\u30b9\u30c6\u30e0\u3092\u63a5\u7d9a\u3057\u3001\u6210\u679c\u306e\u9054\u6210\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002\u3053\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3088\u308a\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u3042\u3089\u3086\u308b\u90e8\u5206\u304c\u540c\u671f\u3057\u3066\u52d5\u4f5c\u3059\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u3088\u308a\u512a\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner ri_scrollable=&#8221;yes&#8221;][vc_column_inner][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">AI \u958b\u767a\u3092\u8eab\u8fd1\u306a\u3082\u306e\u306b<\/h3>\n<p>AI Guides \u3092\u4f7f\u3046\u3068\u3001\u7d44\u7e54\u5185\u306e\u8ab0\u3082\u304c\u5b89\u5168\u306b\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u69cb\u7bc9\u3067\u304d\u307e\u3059\u3002\u3057\u304b\u3082\u3001\u6280\u8853\u3084\u30b3\u30fc\u30c7\u30a3\u30f3\u30b0\u306b\u95a2\u3059\u308b\u5c02\u9580\u77e5\u8b58\u306f\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093\u3002<br \/>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u4e00\u5ea6\u69cb\u7bc9\u3059\u308c\u3070\u3001\u3069\u3053\u3067\u3082\u4f7f\u7528\u53ef\u80fd<\/h3>\n<p>\u4e00\u5ea6\u69cb\u7bc9\u3059\u308c\u3070\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3084 Copilot \u306a\u3069\u3001\u3042\u3089\u3086\u308b\u5834\u6240\u306b\u30c7\u30d7\u30ed\u30a4\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u3088\u308a\u65e9\u304f\u3001\u3088\u308a\u5c11\u306a\u3044\u52b4\u529b\u3067 AI \u3092\u30c7\u30d7\u30ed\u30a4<\/h3>\n<p>\u30d7\u30ed\u30bb\u30b9\u6587\u66f8\u3001\u904e\u53bb\u306e\u5bfe\u8a71\u3001\u307e\u305f\u306f\u81ea\u7136\u8a00\u8a9e\u306b\u3088\u308b\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u901a\u3058\u3066\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u81ea\u52d5\u751f\u6210\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u65b0\u305f\u306a\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30ed\u30fc\u30eb\u30a2\u30a6\u30c8\u3092\u52a0\u901f\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u5b89\u5168\u6027\u3068\u30d6\u30e9\u30f3\u30c9\u30a4\u30e1\u30fc\u30b8\u306e\u7dad\u6301<\/h3>\n<p>\u5185\u8535\u3055\u308c\u305f\u30ac\u30fc\u30c9\u30ec\u30fc\u30eb\u306b\u3088\u3063\u3066\u30ea\u30b9\u30af\u3092\u4f4e\u6e1b\u3067\u304d\u308b\u307b\u304b\u3001\u3059\u3079\u3066\u306e AI \u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u304c\u9069\u5207\u3067\u3042\u308a\u3001\u304b\u3064\u304a\u5ba2\u69d8\u306e\u30d6\u30e9\u30f3\u30c9\u57fa\u6e96\u3084\u671f\u5f85\u306b\u6cbf\u3063\u305f\u3082\u306e\u3067\u3042\u308b\u3053\u3068\u3092\u4fdd\u8a3c\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_single_image image=&#8221;578188&#8243; alignment=&#8221;right&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">AI \u306e\u958b\u767a\u3068\u30ea\u30ea\u30fc\u30b9\u3092\u5bb9\u6613\u306b\uff1a\u3059\u3079\u3066\u3092<br \/>\n\u4e00\u304b\u6240\u3067\u5b9f\u884c\u53ef\u80fd<\/h2>\n<p>Genesys Cloud \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001AI \u3092\u4f7f\u3063\u3066\u3088\u308a\u826f\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u7c21\u5358\u306b\u69cb\u7bc9\u3067\u304d\u307e\u3059\u3002Genesys Cloud AI Studio \u3092\u4f7f\u7528\u3059\u308c\u3070\u3001AI \u30d9\u30fc\u30b9\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u4f5c\u6210\u3001\u30c6\u30b9\u30c8\u3001\u30c7\u30d7\u30ed\u30a4\u3092\u3001\u30bb\u30ad\u30e5\u30a2\u306a\u5358\u4e00\u306e\u5834\u6240\u3067\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">42%<\/p>\n<p>\u306e CX \u30ea\u30fc\u30c0\u30fc\u304c\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b AI \u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u306f\u6226\u7565\u7684\u306a\u512a\u5148\u4e8b\u9805\u3067\u3042\u308b\u3068\u8ff0\u3079\u3066\u3044\u307e\u3059<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/state-of-cx\">&#8220;The State of Customer Experience,\u201d Genesys, 2025<\/a>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1750435116160{background-image: url(https:\/\/www.genesys.com\/media\/agentic-AI_capability_background-2025.jpg?id=578125) !important;}&#8221; el_class=&#8221;px-0 py-2 px-md-5 py-md-5&#8243;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\u3072\u3068\u3064\u306e Studio\u3002\u7121\u9650\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3002<\/h2>\n<p>Genesys Cloud AI Studio \u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u3042\u3089\u3086\u308b\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u306b\u5bfe\u5fdc\u3059\u308b AI \u3092\u7c21\u5358\u306b\u69cb\u7bc9\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u76f4\u611f\u7684\u306a\u8a2d\u8a08\u304b\u3089\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u5bfe\u5fdc\u306e\u30ac\u30d0\u30ca\u30f3\u30b9\u306b\u81f3\u308b\u307e\u3067\u3001AI \u30d9\u30fc\u30b9\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u4f5c\u6210\u3001\u7ba1\u7406\u3001\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\u306b\u5fc5\u8981\u3068\u306a\u308b\u3059\u3079\u3066\u306e\u3082\u306e\u3092\u30c1\u30fc\u30e0\u306b\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4e00\u304b\u3089\u4f5c\u308a\u76f4\u3059\u5fc5\u8981\u3082\u306a\u304f\u3001\u30c4\u30fc\u30eb\u3092\u5207\u308a\u66ff\u3048\u308b\u3053\u3068\u3082\u306a\u304f\u3001\u3088\u308a\u901f\u304f\u3001\u304b\u3064\u3088\u308a\u30b9\u30de\u30fc\u30c8\u306b\u3001AI \u30d9\u30fc\u30b9\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u4f5c\u6210\u3092\u7c21\u7d20\u5316<\/h3>\n<p>AI Guides \u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u8907\u96d1\u306a\u30d5\u30a9\u30fc\u30e0\u3067\u306f\u306a\u304f\u3001\u3059\u3063\u304d\u308a\u3068\u3057\u305f\u5358\u4e00\u30da\u30fc\u30b8\u306e\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3092\u901a\u3058\u3066\u3001\u5f37\u529b\u306a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af AI \u3092\u4f5c\u6210\u3067\u304d\u307e\u3059\u3002\u8907\u96d1\u306a\u64cd\u4f5c\u3084\u30b3\u30fc\u30c7\u30a3\u30f3\u30b0\u306f\u4e0d\u8981\u3067\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u8fc5\u901f\u306a\u8a2d\u8a08\u306b\u96c6\u4e2d\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3068\u30ac\u30d0\u30ca\u30f3\u30b9\u304c\u5bb9\u6613<\/h3>\n<p>\u4f01\u696d\u5411\u3051\u306b\u69cb\u7bc9\u3055\u308c\u305f\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3001\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3001\u30d6\u30e9\u30f3\u30c9\u57fa\u6e96\u3092\u5b8c\u5168\u306b\u7ba1\u7406\u3057\u3064\u3064\u3001\u5927\u898f\u6a21\u306a\u74b0\u5883\u3067\u751f\u6210 AI \u3092\u8a66\u884c\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u5927\u898f\u6a21\u74b0\u5883\u3067\u3082\u30c7\u30d7\u30ed\u30a4\u304c\u5bb9\u6613<\/h3>\n<p>\u4e00\u5ea6\u69cb\u7bc9\u3059\u308c\u3070\u3001\u30c1\u30e3\u30cd\u30eb\u306e\u6570\u3084\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u306b\u95a2\u4fc2\u306a\u304f\u30c7\u30d7\u30ed\u30a4\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u4f01\u696d\u306f\u3001\u9867\u5ba2\u3084\u5f93\u696d\u54e1\u5411\u3051\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3092\u5bb9\u6613\u306b\u30b9\u30b1\u30fc\u30eb\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u3042\u3089\u3086\u308b\u30c1\u30fc\u30e0\u306e\u305f\u3081\u306e AI<\/h3>\n<p>\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u30c1\u30fc\u30e0\u3067\u3042\u308c\u3001CX \u30c1\u30fc\u30e0\u3067\u3042\u308c\u3001IT \u30c1\u30fc\u30e0\u3067\u3042\u308c\u3001\u76f4\u611f\u7684\u306a\u30c4\u30fc\u30eb\u3068 AI \u30d9\u30fc\u30b9\u306e\u30ac\u30a4\u30c0\u30f3\u30b9\u3092\u4f7f\u7528\u3057\u3066\u3001\u30b3\u30fc\u30c9\u3092\u66f8\u304f\u3053\u3068\u306a\u304f AI \u3092\u4f5c\u6210\u3057\u3066\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Genesys Cloud \u30cd\u30a4\u30c6\u30a3\u30d6<\/h3>\n<p>Genesys Cloud AI Studio \u3068 AI Guides \u306f Genesys Cloud \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u30cd\u30a4\u30c6\u30a3\u30d6\u306b\u7d44\u307f\u8fbc\u307e\u308c\u3066\u3044\u308b\u305f\u3081\u3001\u5c0e\u5165\u521d\u65e5\u304b\u3089\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u6a5f\u80fd\u3057\u3066\u65e2\u5b58\u306e CX \u3092\u5f37\u5316\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30bf\u30b9\u30af\u8abf\u6574<\/h3>\n<p>AI \u4e3b\u5c0e\u304b\u4eba\u9593\u4e3b\u5c0e\u304b\u3092\u554f\u308f\u305a\u3001\u7d44\u7e54\u306e\u3042\u3089\u3086\u308b\u9818\u57df\u304c\u3001\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5275\u51fa\u3059\u308b\u305f\u3081\u306e\u540c\u3058\u30d1\u30ef\u30fc\u3092\u6301\u3064\u3053\u3068\u3092\u4fdd\u8a3c\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">Genesys \u304c\u63d0\u4f9b\u3059\u308b\u305d\u306e\u4ed6\u306e\u6a5f\u80fd<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;7\/12&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-end\"><a role=\"button\"  class=\"btn btn-secondary\" href=\"\/ja-jp\/capabilities\" target=\"\" rel=\"\">\u3059\u3079\u3066\u306e\u6a5f\u80fd\u3092\u898b\u308b<\/a><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"capability-list icon-card-bg row gutter-small\"><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/copilots\"><div class=\"card-body\"><h3 class=\"h5\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u652f\u63f4 &#8211; \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30fb\u30b3\u30d1\u30a4\u30ed\u30c3\u30c8<\/h3><p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067 AI \u304c\u30b5\u30dd\u30fc\u30c8\u3057\u3001\u9867\u5ba2\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u52b9\u7387\u3068\u54c1\u8cea\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/knowledge-management\"><div class=\"card-body\"><h3 class=\"h5\">\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30c4\u30fc\u30eb<\/h3><p>\u5e38\u306b\u9069\u5207\u306a\u60c5\u5831\u3092\u63d0\u4f9b\u3059\u308b\u3001AI \u30d9\u30fc\u30b9\u306e\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30c4\u30fc\u30eb\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/virtual-agents\"><div class=\"card-body\"><h3 class=\"h5\">\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/h3><p>\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u7406\u89e3\u3057\u3066\u4eba\u9593\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u306e\u3088\u3046\u306b\u884c\u52d5\u3059\u308b AI \u30d9\u30fc\u30b9\u306e\u30dc\u30c3\u30c8\u306b\u3088\u308a\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u6539\u5584\u3057\u3066\u5e38\u306b\u512a\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/predictive-web-engagement\"><div class=\"card-body\"><h3 class=\"h5\">\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6 Web \u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6a5f\u80fd<\/h3><p>AI \u3092\u6d3b\u7528\u3057\u305f\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3067\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u9867\u5ba2\u306e\u300c\u91cd\u8981\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u300d\u306b\u6700\u9069\u306a\u30aa\u30d5\u30a1\u30fc\u3084\u30ea\u30bd\u30fc\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3057\u3087\u3046\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/automated-routing\"><div class=\"card-body\"><h3 class=\"h5\">\u4e88\u6e2c\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0<\/h3><p>AI \u3092\u6d3b\u7528\u3057\u3001\u6700\u9ad8\u306e\u30b5\u30fc\u30d3\u30b9\u3068KPI\uff08\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff09\u3092\u9054\u6210\u3067\u304d\u308b\u53ef\u80fd\u6027\u304c\u6700\u3082\u9ad8\u3044\u5f93\u696d\u54e1\u3068\u9867\u5ba2\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30de\u30c3\u30c1\u30f3\u30b0\u3059\u308b<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/ai-and-automation\"><div class=\"card-body\"><h3 class=\"h5\">\u4eba\u5de5\u77e5\u80fd\u3068\u81ea\u52d5\u5316<\/h3><p>Genesys AI\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306eAI\u6d3b\u7528\u306b\u3088\u308b\u81ea\u52d5\u5316\u30fb\u7121\u4eba\u5316\u30fbAI\u81ea\u52d5\u5fdc\u7b54\u3092\u5b9f\u73fe\u3002\u9867\u5ba2\u306b\u6700\u9069\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3001\u5f93\u696d\u54e1\u306e\u50cd\u304d\u3084\u3059\u3055\u3082\u6539\u5584\u3057\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/work-automation-and-task-routing\"><div class=\"card-body\"><h3 class=\"h5\">\u696d\u52d9\u306e\u81ea\u52d5\u5316<\/h3><p>\u6b63\u78ba\u3067\u4e00\u8cab\u6027\u306e\u3042\u308b\u30c7\u30fc\u30bf\u3092\u4f7f\u7528\u3057\u3001\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u5168\u4f53\u3067\u3088\u308a\u591a\u304f\u306e\u60c5\u5831\u306b\u57fa\u3065\u3044\u305f\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3044\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/speech-and-text-analytics\"><div class=\"card-body\"><h3 class=\"h5\">\u97f3\u58f0\u5206\u6790\u3068\u30c6\u30ad\u30b9\u30c8\u5206\u6790<\/h3><p>\u97f3\u58f0\u5206\u6790\u6a5f\u80fd\u306e\u8a73\u7d30\u30da\u30fc\u30b8\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u901a\u8a71\u5185\u5bb9\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u5206\u6790\u3057\u3001\u9867\u5ba2\u306e\u611f\u60c5\u3084\u30c8\u30d4\u30c3\u30af\u50be\u5411\u3092\u62bd\u51fa\u3057\u307e\u3059\u3002\u901a\u8a71\u5206\u6790\u306b\u3088\u308b\u30a4\u30f3\u30b5\u30a4\u30c8\u3067CX\u3068\u696d\u52d9\u52b9\u7387\u3092\u5f37\u5316\u3057\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Genesys Cloud AI Studio \u3068 AI Guides \u306e\u8a73\u7d30\u306f\u3053\u3061\u3089<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-5 scrollable-row\"><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/contact-center-buyers-guide\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail.png\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title h6\">\u7406\u60f3\u7684\u306a\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u69cb\u7bc9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/customer-experience-in-the-age-of-ai\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Report-Cover-1235x920px-1.jpg\" height=\"920\" width=\"1236\" alt=\"Ai\u6642\u4ee3\u306ecx\u5411\u4e0a\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">\u30ec\u30dd\u30fc\u30c8<\/p><h3 class=\"item-title h6\">\u97f3\u58f0\u5206\u6790\u3068\u30c6\u30ad\u30b9\u30c8\u5206\u6790\u306e\u30c7\u30e2<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/state-of-cx\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2025\u5e74\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u73fe\u72b6-1.png\" height=\"240\" width=\"440\" alt=\"2025\u5e74\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u73fe\u72b6 (1)\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">White paper<\/p><h3 class=\"item-title h6\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u73fe\u72b6\u306b\u95a2\u3059\u308b\u30ec\u30dd\u30fc\u30c8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-6 horizontal-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component horizontal text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/japan-customer-rage-study\"><div class=\"row align-items-center\"><div class=\"col-12 col-md-5 col-lg-6\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Japan-Customer-Rage-Study-2025-\u300e\u6d88\u8cbb\u8005\u5fc3\u7406\u3068\u884c\u52d5\u306e\u5909\u5316\u3092\u8ffd\u3046\u300f-CX\u8abf\u67fb\u767d\u66f8.png\" height=\"240\" width=\"440\" alt=\"Japan customer rage study 2025 \u300e\u6d88\u8cbb\u8005\u5fc3\u7406\u3068\u884c\u52d5\u306e\u5909\u5316\u3092\u8ffd\u3046\u300f cx\u8abf\u67fb\u767d\u66f8\"><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body text-col ps-0\"><p class=\"assettag\">\u30ec\u30dd\u30fc\u30c8<\/p><h3 class=\"item-title h6\">Japan Customer Rage Study 2025 \u300e\u6d88\u8cbb\u8005\u5fc3\u7406\u3068\u884c\u52d5\u306e\u5909\u5316\u3092\u8ffd\u3046\u300f CX\u8abf\u67fb\u767d\u66f8<\/h3><\/div><div class=\"card-footer text-end ps-0\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-6 horizontal-cards grid-item card-col item-image grid_type-blog\"><a class=\"card w-100 h-100 bgc-lgray component horizontal text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/use-sentiment-analysis-to-put-your-mind-at-ease\"><div class=\"row align-items-center\"><div class=\"col-12 col-md-5 col-lg-6\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GettyImages-1194668332-e1603201508500.jpg\" height=\"827\" width=\"1240\" alt=\"Sentiment analysis\"><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body text-col ps-0\"><p class=\"assettag\">Blog<\/p><h3 class=\"item-title h6\">\u611f\u60c5\u5206\u6790\u3092\u5229\u7528\u3057\u3066\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a<\/h3><\/div><div class=\"card-footer text-end ps-0\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-white&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row el_class=&#8221;forced-modern&#8221;][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-glass centered cta-text-start  vc_custom_1774565630652\" role=\"button\" data-bs-toggle=\"modal\" aria-haspopup=\"true\" data-target=\"#getStartedBox\"  style=\"--ob-bg-mobile:url(https:\/\/www.genesys.com\/media\/agentic-AI_capability_CTA-block_mobile-2025.jpg);\"  href=\"#getStartedBox\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack card-body\"><div class=\"col-content col-md-4\"><div class=\"content-container\"><h2>Genesys Cloud AI Studio \u3092\u901a\u3058\u3066 CX \u3092\u5411\u4e0a\u3055\u305b\u308b<\/h2>\n<p class=\"d-none d-lg-block\">\u30c7\u30e2\u3092\u30ea\u30af\u30a8\u30b9\u30c8\u3057\u3066\u3001\u30b3\u30fc\u30c7\u30a3\u30f3\u30b0\u7d4c\u9a13\u306e\u6709\u7121\u306b\u304b\u304b\u308f\u3089\u305a\u3001\u8ab0\u3082\u304c\u7c21\u5358\u306b AI \u30d9\u30fc\u30b9\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u4e00\u304b\u6240\u3067\u8a2d\u8a08\u3001\u30c6\u30b9\u30c8\u3001\u30c7\u30d7\u30ed\u30a4\u3067\u304d\u308b\u3053\u3068\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002\u3057\u304b\u3082\u3053\u308c\u3089\u306f\u3059\u3079\u3066\u3001\u30c1\u30fc\u30e0\u304c\u30b9\u30b1\u30fc\u30ea\u30f3\u30b0\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u5236\u5fa1\u6027\u3068\u4e00\u8cab\u6027\u3092\u4fdd\u3061\u306a\u304c\u3089\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">\u8a73\u7d30\u306e\u554f\u3044\u5408\u308f\u305b<\/div><\/div><\/div><\/div><\/a><style type='text\/css'>\r .forced-modern .component-cta-block .card-body { padding: 1rem 2.5rem; }\r <\/style>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>AI Studio \u306b\u95a2\u3059\u308b\u3088\u304f\u3042\u308b\u8cea\u554f<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"component-accordion-container no-title\" data-display=\"accordion\"><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Genesys Cloud AI Studio \u306f\u3069\u306e\u3088\u3046\u306b\u30d3\u30b8\u30cd\u30b9\u306b\u5f79\u7acb\u3061\u307e\u3059\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Genesys Cloud AI Studio \u3092\u4f7f\u3048\u3070\u3001\u4f01\u696d\u306f\u30ca\u30ec\u30c3\u30b8\u3001\u30dd\u30ea\u30b7\u30fc\u3001\u30d7\u30ed\u30bb\u30b9\u3092\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a AI \u4e3b\u5c0e\u578b\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u3078\u3068\u5909\u63db\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u81ea\u52d5\u5316\u3068\u62e1\u5f35\u3092\u5927\u898f\u6a21\u306b\u30b5\u30dd\u30fc\u30c8\u3057\u3001\u8a73\u3057\u3044\u5c02\u9580\u77e5\u8b58\u3092\u5fc5\u8981\u3068\u3059\u308b\u3053\u3068\u306a\u304f\u3001\u660e\u77ad\u6027\u3001\u5236\u5fa1\u6027\u3001\u8fc5\u901f\u6027\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Genesys Cloud AI Guides \u3068\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>AI Guides \u306f\u3001Genesys Cloud \u306b\u304a\u3051\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af\u306a\u5b9f\u884c\u306e\u4e2d\u6838\u3068\u306a\u308b\u69cb\u6210\u8981\u7d20\u3067\u3059\u3002AI Guides \u306f\u3001\u7279\u5b9a\u306e\u9867\u5ba2\u3084\u5f93\u696d\u54e1\u306e\u610f\u56f3\u3092\u6e80\u305f\u3059\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u305f AI \u5b9f\u884c\u547d\u4ee4\u3092\u751f\u6210\u3057\u307e\u3059\u3002AI Guides \u306f\u3001\u9ad8\u5ea6\u306a\u63a8\u8ad6\uff08\u30ea\u30fc\u30ba\u30cb\u30f3\u30b0\uff09\u3084\u610f\u601d\u6c7a\u5b9a\u306b\u304a\u3051\u308b\u30b9\u30c6\u30c3\u30d7\u30d0\u30a4\u30b9\u30c6\u30c3\u30d7\u30ed\u30b8\u30c3\u30af\u306e\u4fe1\u983c\u6027\u3068\u751f\u6210 AI \u304c\u6301\u3064\u67d4\u8edf\u6027\u3092\u517c\u306d\u5099\u3048\u3066\u304a\u308a\u3001\u4e00\u8cab\u6027\u306e\u3042\u308b\u5236\u5fa1\u53ef\u80fd\u3067\u610f\u56f3\u306b\u6cbf\u3063\u305f\u884c\u52d5\u306b\u3088\u308a\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068 Copilot \u306e\u4e21\u65b9\u3092\u5f37\u5316\u3057\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">AI Guides \u306f\u8ab0\u306e\u305f\u3081\u306b\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>AI Guides \u306f\u3001\u9ad8\u5ea6\u306a\u30b3\u30fc\u30c7\u30a3\u30f3\u30b0\u7d4c\u9a13\u3092\u6301\u305f\u306a\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u30c1\u30fc\u30e0\u3001CX \u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u30c1\u30fc\u30e0\u3001\u304a\u3088\u3073\u30dc\u30c3\u30c8\u30c7\u30b6\u30a4\u30ca\u30fc\u306e\u305f\u3081\u306b\u69cb\u7bc9\u3055\u308c\u3066\u3044\u307e\u3059\u3002AI Guides \u3092\u4f7f\u3048\u3070\u3001\u3053\u308c\u3089\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u958b\u767a\u8005\u3084 IT \u90e8\u9580\u306b\u983c\u3089\u306a\u304f\u3068\u3082\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u69cb\u7bc9\u3001\u30c6\u30b9\u30c8\u3001\u30c7\u30d7\u30ed\u30a4\u3092\u884c\u3048\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">AI Guides \u306f\u3069\u306e\u3088\u3046\u306a\u65b9\u6cd5\u3067\u751f\u6210 AI \u3092\u4f7f\u7528\u3059\u308b\u306e\u3067\u3059\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>AI Guides \u306f\u3001LLM\uff08Large Language Model\uff1a\u5927\u898f\u6a21\u8a00\u8a9e\u30e2\u30c7\u30eb\uff09\u30d9\u30fc\u30b9\u306e\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u306b\u3088\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u30d7\u30ed\u30f3\u30d7\u30c8\u3068\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3092\u89e3\u91c8\u3057\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u610f\u56f3\u304a\u3088\u3073\u30b9\u30ed\u30c3\u30c8\u3001\u5bfe\u8a71\u30ed\u30b8\u30c3\u30af\u3092\u542b\u3080\u5b8c\u5168\u306a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30d5\u30ed\u30fc\u3092\u751f\u6210\u3057\u307e\u3059\u3002\u307e\u305f AI Guides \u306f\u3001\u751f\u6210 AI \u3092\u4f7f\u7528\u3057\u3066\u30d5\u30ed\u30fc\u306e\u54c1\u8cea\u3068\u95a2\u9023\u6027\u3092\u7d99\u7d9a\u7684\u306b\u6539\u5584\u3057\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30e6\u30fc\u30b6\u30fc\u306f AI Guides \u306b\u3088\u3063\u3066\u751f\u6210\u3055\u308c\u305f\u51fa\u529b\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u304d\u307e\u3059\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u306f\u3044\u3002AI Guides \u306b\u3088\u308a\u751f\u6210\u3055\u308c\u305f AI \u5b9f\u884c\u547d\u4ee4\u306f\u3001Genesys Cloud \u5185\u3067\u5b8c\u5168\u306b\u7de8\u96c6\u53ef\u80fd\u3067\u3042\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u516c\u958b\u524d\u306b\u30e1\u30c3\u30bb\u30fc\u30b8\u3001\u30ed\u30b8\u30c3\u30af\u3001\u30d0\u30c3\u30af\u30a8\u30f3\u30c9\u3068\u306e\u7d71\u5408\u3092\u66f4\u65b0\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u8907\u6570\u306e AI Guides \u3092 1 \u3064\u306e\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u306f\u53ef\u80fd\u3067\u3059\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u306f\u3044\u3002AI Guides \u306f\u30e2\u30b8\u30e5\u30fc\u30eb\u5f0f\u306e\u30dc\u30c3\u30c8\u30d5\u30ed\u30fc\u3092\u4f5c\u6210\u3059\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u3066\u304a\u308a\u3001\u305d\u308c\u3092\u5358\u4e00\u306e\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u5185\u3067\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u5404 Guides \u306f\u901a\u5e38\u3001\u6ce8\u6587\u8ffd\u8de1\u3001\u30d1\u30b9\u30ef\u30fc\u30c9\u30ea\u30bb\u30c3\u30c8\u3001\u4e88\u7d04\u306a\u3069\u306e\u7279\u5b9a\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u306b\u5bfe\u5fdc\u3057\u3066\u304a\u308a\u3001\u3053\u308c\u3089\u306e\u30d5\u30ed\u30fc\u3092\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5168\u4f53\u69cb\u6210\u306b\u8ffd\u52a0\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Custom Conversation Summaries \u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Custom Conversation Summaries \u306f AI \u304c\u751f\u6210\u3059\u308b\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u5f8c\u306e\u8981\u7d04\u3067\u3042\u308a\u3001\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u3001\u6587\u7ae0\u4f5c\u6210\u57fa\u6e96\u3001\u696d\u52d9\u4e0a\u306e\u512a\u5148\u9806\u4f4d\u306b\u5408\u308f\u305b\u3066\u7ba1\u7406\u8005\u304c\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4e00\u8cab\u6027\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3092\u7dad\u6301\u3057\u306a\u304c\u3089\u3001\u3059\u3079\u3066\u306e\u8981\u7d04\u304c\u6700\u3082\u95a2\u9023\u6027\u306e\u9ad8\u3044\u8a73\u7d30\u60c5\u5831\u3092\u78ba\u5b9f\u306b\u6349\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">AI \u304c\u51fa\u529b\u3057\u305f\u8981\u7d04\u306f\u3069\u3046\u3059\u308c\u3070\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u304d\u307e\u3059\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Genesys Cloud AI Studio \u306e Custom Conversation Summaries 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