{"id":577007,"date":"2025-03-11T13:16:01","date_gmt":"2025-03-11T20:16:01","guid":{"rendered":"https:\/\/www.genesys.com\/capabilities\/servicenow-%e3%81%a8%e3%81%ae%e9%80%a3%e6%90%ba"},"modified":"2026-09-07T01:41:15","modified_gmt":"2026-09-07T08:41:15","slug":"servicenow-integration","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ja-jp\/capabilities\/servicenow-integration","title":{"rendered":"ServiceNow \u3068\u306e\u7d71\u5408"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1715626476823{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; el_class=&#8221;no-shadow&#8221;][vc_column]<div class=\"component breadcrumbs theme-\"><div class=\"links-row w-100 d-flex flex-wrap align-items-center justify-content-start\"><div class=\"link-col\"><a class=\"breadcrumb-link\" href=\"\/ja-jp\/genesys-cloud\">Genesys Cloud CX<\/a><\/div><div class=\"link-col\"><a class=\"breadcrumb-link\" href=\"\/ja-jp\/capabilities\/cloud-architecture-and-open-platform\">Cloud architecture and open platform<\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;order-md-1 order-5&#8243;][vc_single_image image=&#8221;556275&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_single_image image=&#8221;556711&#8243; css=&#8221;.vc_custom_1741858545629{margin-bottom: 1rem !important;}&#8221; si_max_width=&#8221;350px&#8221; el_class=&#8221;mb-2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Genesys \u3068 ServiceNow \u306b\u3088\u308b\u7d71\u5408\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/h1>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30c1\u30fc\u30e0\u3068\u305d\u306e\u696d\u52d9\u3092\u90e8\u9580\u6a2a\u65ad\u7684\u306b\u4e00\u5143\u5316\u3059\u308b[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#demo\" target=\"\" rel=\"\">\u30c7\u30e2\u306f\u3053\u3061\u3089<\/a><a role=\"button\"  class=\"btn btn-ff-primary chevron video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/96EeAOI0hMk\" target=\"\" rel=\"\">\u4eca\u3059\u3050\u8996\u8074\u3059\u308b<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u9867\u5ba2\u306e\u671f\u5f85\u306b\u5fdc\u3048\u308b\u7d71\u5408\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b<\/h2>\n<p>\u6d88\u8cbb\u8005\u306f\u3001\u95a2\u308f\u3063\u3066\u3044\u308b\u90e8\u9580\u306e\u6570\u3068\u306f\u95a2\u4fc2\u306a\u304f\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u671f\u5f85\u3057\u3066\u3044\u307e\u3059\u3002\u671f\u5f85\u3068\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u4fdd\u8a3c\uff08SLA\uff09\u3092\u6e80\u305f\u3059\u306b\u306f\u3001\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u4f53\u9a13\u306e\u4e00\u5143\u7ba1\u7406\u304c\u5fc5\u8981\u3067\u3059\u3002\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u5207\u308a\u66ff\u3048\u3084\u90e8\u9580\u9593\u306e\u624b\u52d5\u30d7\u30ed\u30bb\u30b9\u3092\u306a\u304f\u3057\u3001CX 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class=\"h5\">\u5f93\u696d\u54e1\u306e\u751f\u7523\u6027\u3092\u6700\u5927\u5316<\/h3>\n<p>\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u30d9\u30fc\u30b9\u306e\u30d7\u30e9\u30f3\u30cb\u30f3\u30b0\u30c4\u30fc\u30eb\u306f\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3068\u30b1\u30fc\u30b9\u51e6\u7406\u306e\u696d\u52d9\u8ca0\u8377\u3068\u5f93\u696d\u54e1\u30ea\u30bd\u30fc\u30b9\u306e\u30d0\u30e9\u30f3\u30b9\u3092\u53d6\u308b\u3053\u3068\u3067\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u5360\u6709\u7387\u3092\u6700\u9069\u5316\u3057\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u96e2\u8077\u306b\u4f34\u3046\u30b3\u30b9\u30c8\u3092\u6291\u3048\u308b\u305f\u3081\u3001\u30b9\u30ad\u30eb\u958b\u767a\u3068\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e AI \u30b5\u30dd\u30fc\u30c8\u304c\u52b9\u679c\u3092\u767a\u63ee\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30fc\u3092\u5411\u4e0a<\/h3>\n<p>\u4e00\u5143\u5316\u3055\u308c\u305f\u30c7\u30fc\u30bf\u3001\u30c1\u30e3\u30cd\u30eb\u3001AI \u306b\u3088\u308a\u3001\u9867\u5ba2\u306e\u8ca0\u62c5\u3092\u6e1b\u3089\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002Genesys \u3068 ServiceNow \u306e\u5171\u901a\u30c7\u30fc\u30bf\u5c64\u306b\u3088\u308a\u3001\u9867\u5ba2\u306e\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3092\u5168\u4f53\u7684\u306b\u628a\u63e1\u3057\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u6539\u5584\u3057\u3001AI \u3092\u62e1\u5145\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u7dcf\u6240\u6709\u30b3\u30b9\u30c8\u3092\u524a\u6e1b<\/h3>\n<p>Genesys \u3068 ServiceNow \u306f\u3001\u5c0e\u5165\u30fb\u904b\u7528\u304c\u7c21\u5358\u3067\u3001\u30b3\u30b9\u30c8\u52b9\u7387\u306b\u512a\u308c\u305f AI \u642d\u8f09\u306e\u5373\u6642\u5c0e\u5165\u578b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5171\u540c\u3067\u69cb\u7bc9\u3057\u307e\u3057\u305f\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u306e\u6280\u8853\u30b9\u30bf\u30c3\u30af\u30921\u3064\u306e\u5305\u62ec\u7684\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u7d71\u5408\u3057\u3001\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306b\u4fc2\u308b\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-white&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;bg-cover bg-150-md bg-center bg-norepeat&#8221; css=&#8221;.vc_custom_1744396186505{background-image: url(https:\/\/www.genesys.com\/media\/Threads-Right-Wave.png?id=549945) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row r_gutter_size=&#8221;gutter-small&#8221; background_color=&#8221;bgc-glass&#8221; equal_height=&#8221;yes&#8221; el_class=&#8221;py-3 px-1 px-lg-3 rounded mt-0&#8243;][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-sm-offset-2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">\u5206\u65ad\u3092\u89e3\u6d88\u3057\u3066\u3001\u6c42\u3081\u308b\u6210\u679c\u3092\u8fc5\u901f\u306b\u9054\u6210<\/h2>\n<p style=\"text-align: center;\">\u696d\u754c\u3067\u8a8d\u3081\u3089\u308c\u305f <a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"_blank\" rel=\"noopener\"> CCaaS \u306e\u30ea\u30fc\u30c0\u30fc<\/a>\u306e\u30d1\u30ef\u30fc\u3092 ServiceNow \u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30fc\u30d3\u30b9\u7ba1\u7406 (CSM) \u304a\u3088\u3073 IT \u30b5\u30fc\u30d3\u30b9\u7ba1\u7406 (ITSM) \u3068\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3001\u30b5\u30dd\u30fc\u30c8 \u30c1\u30fc\u30e0\u9593\u306e\u3042\u3089\u3086\u308b\u3084\u308a\u53d6\u308a\u304c\u5bb9\u6613\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column][vc_single_image image=&#8221;556277&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-xs&#8221;][\/vc_column][vc_column el_class=&#8221;mt-2&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 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class=\"h5\">\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305fCX\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3<\/h3>\n<p>\u30d5\u30ed\u30f3\u30c8\u30aa\u30d5\u30a3\u30b9\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3068\u30df\u30c9\u30eb\u30fb\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u306e\u30bf\u30b9\u30af\u3092 Genesys Cloud AI \u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30a8\u30f3\u30b8\u30f3\u306b\u7d71\u5408\u3057\u307e\u3059\u3002\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30eb\u30fc\u30eb\u3092\u4e00\u5ea6\u5b9a\u7fa9\u3059\u308c\u3070\u3001\u4e00\u5143\u7684\u306b\u5bb9\u6613\u306b\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u52b4\u50cd\u529b\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3068\u30d7\u30e9\u30f3\u30cb\u30f3\u30b0<\/h3>\n<p>\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u30c7\u30fc\u30bf\u3092\u4f7f\u7528\u3057\u3066\u3001\u30d1\u30bf\u30fc\u30f3\u3084\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u306e\u30cb\u30fc\u30ba\u3092\u7279\u5b9a\u3057\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u9ad8\u3081\u307e\u3059\u3002\u5f93\u696d\u54e1\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u304a\u3088\u3073\u898f\u5236\u8981\u4ef6\u306b\u6574\u5408\u3055\u305b\u306a\u304c\u3089\u3001\u4eba\u54e1\u914d\u7f6e\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u52b9\u7387\u5316\u3059\u308b\u3002 [\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u5171\u901a\u306e\u30c7\u30fc\u30bf\u5c64<\/h3>\n<p>ServiceNow\u304b\u3089\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u904b\u7528\u30c7\u30fc\u30bf\u3068Genesys Cloud\u304b\u3089\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30c7\u30fc\u30bf\u3092\u5171\u901a\u306e\u30c7\u30fc\u30bf\u30bd\u30fc\u30b9\u306b\u96c6\u7d04\u3057\u3001\u7d44\u7e54\u5168\u4f53\u3067\u306eAI\u6d3b\u7528\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">AI \u30d9\u30fc\u30b9\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0<\/h3>\n<p>\u9867\u5ba2\u3092\u81ea\u52d5\u7684\u306b\u9069\u5207\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u3068\u632f\u308a\u5206\u3051\u307e\u3059\u3002ServiceNow \u306e\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u306e\u5916\u90e8\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u3001 Genesys Cloud AI \u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30a8\u30f3\u30b8\u30f3\u3067\u632f\u308a\u5206\u3051\u307e\u3059\u3002 [\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u6700\u9069\u5316<\/h3>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u5206\u6790\u3057\u3001\u5b9f\u7528\u7684\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u7372\u5f97\u3057\u307e\u3059\u3002Genesys Cloud \u306f\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u904e\u7a0b\u3067\u751f\u6210\u3055\u308c\u308b\u3059\u3079\u3066\u306e\u30a4\u30d9\u30f3\u30c8\u3092\u3072\u3068\u3064\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790\u30c7\u30fc\u30bf\u30e2\u30c7\u30eb\u306b\u7d71\u5408\u3057\u3001\u81ea\u52d5\u7684\u306b\u5206\u6790\u53ef\u80fd\u306a\u72b6\u614b\u306b\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u67d4\u8edf\u306a\u97f3\u58f0\u30b5\u30fc\u30d3\u30b9<\/h3>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/voice-services\">Genesys Cloud Voice<\/a>\u30b5\u30fc\u30d3\u30b9\u3092\u4f7f\u7528\u3057\u3066\u3001\u97f3\u58f0\u3092 ServiceNow \u306b\u7d71\u5408\u3057\u307e\u3059\u3002\u96fb\u8a71\u30b5\u30fc\u30d3\u30b9\u306e\u8cfc\u5165\u3001\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u3001\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u306f\u3001\u7c21\u5358\u304b\u3064\u52b9\u7387\u7684\u306b\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3042\u308b\u3044\u306f\u81ea\u793e\u30af\u30e9\u30a6\u30c9\u74b0\u5883\u306e\u6301\u3061\u8fbc\u307f\uff08BYOCC\uff09\u3082\u53ef\u80fd\u3067\u3059\u3002[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u696d\u52d9\u81ea\u52d5\u5316\u306e\u540c\u671f<\/h3>\n<p>\u7ba1\u7406\u8005\u306f\u3001ServiceNow \u306e\u30b1\u30fc\u30b9\u3092 Genesys Cloud \u306e\u4f5c\u696d\u9805\u76ee\u3068\u540c\u671f\u3059\u308b\u3088\u3046\u306b\u8a2d\u5b9a\u3057\u3001\u3059\u3079\u3066\u306e\u90e8\u9580\u304c\u9867\u5ba2\u95a2\u9023\u306e\u91cd\u8981\u306a\u30bf\u30b9\u30af\u3092\u53ef\u8996\u5316\u3001\u95a2\u4e0e\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u30bf\u30fc\u30f3\u30ad\u30fc\u3067\u3001\u8fc5\u901f\u306a\u9023\u643a\u304c\u53ef\u80fd<\/h3>\n<p>\u4e21\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u5f37\u307f\u3092\u7d50\u96c6\u3057\u3001\u5b8c\u5168\u306b\u5171\u540c\u958b\u767a\u30fb\u30b5\u30dd\u30fc\u30c8\u3055\u308c\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3002Genesys \u3068 ServiceNow \u306b\u3088\u308b\u7d71\u5408\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u5c0e\u5165\u304c\u7c21\u5358\u3067\u3001\u8981\u4ef6\u5909\u66f4\u306b\u3082\u67d4\u8edf\u306b\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002 [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;3\/4&#8243; offset=&#8221;vc_col-md-6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u304a\u5ba2\u69d8\u3068\u5c02\u9580\u5bb6\u306e\u58f0<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243; elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-6&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ja-jp\/customer-stories\" target=\"\" rel=\"\">\u304a\u5ba2\u69d8\u4e8b\u4f8b\u306f\u3053\u3061\u3089<\/a><\/div>[\/vc_column][vc_column]<div class=\"component-customer-carousel default-layout\" data-current-active=\"0\" data-layout=\"default\" data-count=\"2\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item active\"><a class=\"logo-nav\" aria-label=\"View Siemens Healthineers story\" title=\"Siemens Healthineers\" href=\"#516274\"><img decoding=\"async\" class=\"company-logo\" alt=\"Siemens healthineers logo x250\" src=\"https:\/\/www.genesys.com\/media\/Siemens-Healthineers-logo-x250.png\" width=\"250\" height=\"61\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Visa story\" title=\"Visa\" href=\"#632528\"><img decoding=\"async\" class=\"company-logo\" alt=\"Visa logo\" src=\"https:\/\/www.genesys.com\/media\/VISA-logo-scaled.png\" width=\"2560\" height=\"1440\"><\/a><\/div><\/div><div class=\"carousel-content-col\"><button aria-label=\"Previous panel\" title=\"Previous panel\" class=\"prev-control carousel-controls hidden\"><\/button><div class=\"customer-content active\" data-href=\"516274\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/siemens-healthineers\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Siemens healthineers hero\" src=\"https:\/\/www.genesys.com\/media\/Siemens_Healthineers-hero.jpg\" width=\"626\" height=\"361\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-md\">\u300cAt Siemens Healthineers, we embrace technology, data and AI to support every patient\u2019s health journey. ServiceNow and Genesys have been very important partners for us as we are digitalizing the delivery of services for our employees and patients. We expect that this collaboration will help us to further simplify and enhance the patient experience.\u300d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Jochen Hostalka<\/p><p class=\"customer-title\">SVP IT Customer and Enterprise Services, Siemens Healthineers AG<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">\u9867\u5ba2\u4e8b\u4f8b\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"632528\" data-index=\"1\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/visa\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Man paying with a credit card on his cell phone\" src=\"https:\/\/www.genesys.com\/media\/Visa-hero-image2.jpg\" width=\"1088\" height=\"612\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-lg\">\u300cWe really needed two partners that could work together, that could deliver a unified solution. Having Genesys supporting customer engagements and ServiceNow enabling workflow automation was essential for us \u2014 and Unified Experience has made the solution so much better.\u300d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Shane Molloy<\/p><p class=\"customer-title\">Vice President of Product Management, Visa DPS<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">\u9867\u5ba2\u4e8b\u4f8b\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a><\/div><button aria-label=\"Next panel\" title=\"Next panel\" class=\"next-control carousel-controls\"><\/button><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component card w-100 bgc-lgray vertical text-start   chevron-only has-card-header  kaplan shadow\" ><div class=\"card-header p-1 bgc-lgray d-flex align-items-center justify-content-center border-bottom-0\" style=\"min-height:120px;\"><img decoding=\"async\" style=\"max-width:250px;\"width=\"90\" height=\"32\" src=\"https:\/\/www.genesys.com\/media\/logo-KAPLAN.svg\" alt=\"logo-KAPLAN\" ><\/div><div class=\"card-body\"><p class=\"text-22\">\u300cGenesys \u3068 ServiceNow \u306e\u9867\u5ba2\u3068\u3057\u3066\u3001\u79c1\u305f\u3061\u306f\u3053\u306e 2 \u3064\u306e\u9769\u65b0\u7684\u306a\u4f01\u696d\u304c\u5354\u529b\u3057\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u3092\u5927\u5909\u5b09\u3057\u304f\u601d\u3044\u307e\u3059\u3002\u3053\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308b\u9032\u5c55\u304c\u3001\u6700\u7d42\u7684\u306b\u306f\u5b66\u7fd2\u8005\u3078\u306e\u3088\u308a\u826f\u3044\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u3078\u3068\u79c1\u305f\u3061\u3092\u5f8c\u62bc\u3057\u3057\u3066\u304f\u308c\u308b\u3053\u3068\u3092\u671f\u5f85\u3057\u3066\u3044\u307e\u3059\u300d<\/p>\n<p>\u2014\u2014Kaplan North America\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u6226\u7565\u30fbAI \u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u90e8 \u30a8\u30b0\u30bc\u30af\u30c6\u30a3\u30d6\u30c7\u30a3\u30ec\u30af\u30bf\u30fc\u3001\u30d3\u30eb\u30fb\u30dc\u30ac<\/p>\n<\/div><\/div><style type='text\/css'>\r .kaplan img {width: 100%;}\r <\/style>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component card w-100 bgc-lgray vertical text-start   chevron-only has-card-header  shadow\" ><div class=\"card-header p-1 bgc-lgray d-flex align-items-center justify-content-center border-bottom-0\" style=\"min-height:120px;\"><img decoding=\"async\" style=\"max-width:250px;\"width=\"402\" height=\"79\" src=\"https:\/\/www.genesys.com\/media\/Valoir-Logo-Green.png\" alt=\"Valoir-Logo-Green\" ><\/div><div class=\"card-body\"><p class=\"text-22\">\u300cServiceNow \u3068 Genesys \u306e\u63d0\u643a\u306f\u3001\u30b3\u30b9\u30c8\u306e\u7d99\u7d9a\u7684\u524a\u6e1b\u3092\u5b9f\u65bd\u3057\u3064\u3064\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304a\u3088\u3073\u305d\u306e\u9818\u57df\u3092\u8d85\u3048\u3001\u4fa1\u5024\u5275\u51fa\u307e\u3067\u306e\u6642\u9593\u77ed\u7e2e\u3001\u696d\u52d9\u52b9\u7387\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u30b5\u30dd\u30fc\u30c8\u306e\u54c1\u8cea\u5411\u4e0a\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u3053\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308a\u3001\u30d5\u30ed\u30f3\u30c8\u30aa\u30d5\u30a3\u30b9\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u306e\u30d7\u30ed\u30bb\u30b9\u306b\u9023\u52d5\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u306e\u5b9f\u73fe\u306b\u5411\u3051\u3001\u5927\u304d\u304f\u524d\u9032\u3057\u307e\u3059\u3002\u4f01\u696d\u306f\u30b5\u30fc\u30d3\u30b9\u904b\u7528\u3092\u5408\u7406\u5316\u3057\u3001\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3057\u3001\u9867\u5ba2\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u300d<\/p>\n<p>&#8211; Valoir\u3001CEO \u517c\u30d7\u30ea\u30f3\u30b7\u30d1\u30eb\u30a2\u30ca\u30ea\u30b9\u30c8\u3001\u30ec\u30d9\u30c3\u30ab\u30fb\u30a6\u30a7\u30c3\u30c6\u30de\u30f3<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u30b0\u30ed\u30fc\u30d0\u30eb\u306b\u9867\u5ba2\u3078\u306e\u7d04\u675f\u3092\u679c\u305f\u3059<\/h2>\n<p>\u6d88\u8cbb\u8005\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u3092\u8907\u6570\u306e\u6a5f\u80fd\u3084\u4e8b\u696d\u6240\u306e\u96c6\u5408\u4f53\u3067\u306f\u306a\u304f\u3001\u5358\u4e00\u306e\u5b58\u5728\u3068\u8a8d\u8b58\u3057\u3066\u3044\u307e\u3059\u3002 Genesys \u3068 ServiceNow \u306b\u3088\u308b\u7d71\u5408\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u3001Genesys Cloud \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u540c\u69d8\u306e <a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/global-availability\" target=\"_blank\" rel=\"noopener\">\u30b0\u30ed\u30fc\u30d0\u30eb\u30ab\u30d0\u30ec\u30c3\u30b8\uff06\u30ec\u30b8\u30ea\u30a8\u30f3\u30b9<\/a>\u3092\u6d3b\u7528\u3057\u3001\u3069\u3053\u3067\u3082\u3044\u3064\u3067\u3082\u4e00\u4f53\u611f\u306e\u3042\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u90e8\u9580\u9593\u306e\u624b\u52d5\u30d7\u30ed\u30bb\u30b9\u3092\u524a\u6e1b<\/h3>\n<p>\u30b7\u30b9\u30c6\u30e0\u306e\u5206\u65ad\u3084\u624b\u52d5\u306b\u3088\u308b\u4e00\u6642\u7684\u306a\u56de\u907f\u7b56\u3001\u9867\u5ba2\u30bf\u30b9\u30af\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u306b\u5bfe\u3059\u308b\u53ef\u8996\u6027\u306e\u6b20\u5982\u306f\u3001\u7d44\u7e54\u306b\u3068\u3063\u3066\u554f\u984c\u306e\u539f\u56e0\u3068\u306a\u308a\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u30d2\u30e5\u30fc\u30de\u30f3\u30a8\u30e9\u30fc\u3001\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u4fdd\u8a3c\uff08SLA\uff09\u306e \u672a\u9054\u3001\u89e3\u6c7a\u6642\u9593\uff08TTR\uff09\u6307\u6a19\u306e\u60aa\u5316\u304c\u751f\u3058\u3001\u9867\u5ba2\u306f\u82db\u7acb\u3061\u3001\u4e0d\u6e80\u3092\u62b1\u304f\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002\u5f53\u793e\u306f\u3001\u5358\u4e00\u306e\u30a8\u30f3\u30b8\u30f3\u3067\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3068\u30ef\u30fc\u30af\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u4e00\u5143\u7ba1\u7406\u3057\u3084\u3059\u304f\u3059\u308b\u3053\u3068\u3067\u3001\u30b5\u30a4\u30ed\u3092\u89e3\u6d88\u3057\u3001\u5f93\u696d\u54e1\u306e\u9023\u643a\u3092\u5f37\u5316\u3057\u3001\u9867\u5ba2\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u9ad8\u6a5f\u80fd\u306e ServiceNow \u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9\u3067\u52b9\u7387\u3092\u5411\u4e0a<\/h3>\n<p>\u30b7\u30b9\u30c6\u30e0\u3092\u5207\u308a\u66ff\u3048\u306a\u304c\u3089\u4f7f\u7528\u3059\u308b\u306e\u306f\u6642\u9593\u3068\u624b\u9593\u304c\u304b\u304b\u308a\u307e\u3059\u3002 Genesys Cloud \u3068\u305d\u306e\u8c4a\u5bcc\u306a\u30c4\u30fc\u30eb\u30bb\u30c3\u30c8\u3092 ServiceNow Customer Service Management\uff08CSM\uff09\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u90e8\u9580\u3084\u4e8b\u696d\u90e8\u3092\u6a2a\u65ad\u3057\u305f\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u52b9\u7387\u5316\u3057\u307e\u3059\u3002\u00a0\u7d44\u307f\u8fbc\u307f\u578b\u306e <a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/wem-workforce-engagement-management\" target=\"_blank\" rel=\"noopener\">\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406 (WEM)<\/a>\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u304a\u3088\u3073\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u5f8c\u306e AI \u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u3088\u308a\u3001\u54c1\u8cea\u3001\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3001\u9069\u5207\u306a\u30ea\u30bd\u30fc\u30b9\u8a08\u753b\u3092\u78ba\u4fdd\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u9867\u5ba2\u3092\u6700\u9069\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u3068\u7e4b\u3050<\/h3>\n<p>\u8fd1\u4ee3\u578b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u5927\u91cf\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3084\u9032\u5316\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3078\u306e\u671f\u5f85\u3001\u305d\u3057\u3066\u523b\u4e00\u523b\u3068\u5909\u5316\u3059\u308b\u30d3\u30b8\u30cd\u30b9\u30cb\u30fc\u30ba\u306b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u5bfe\u5fdc\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 AI \u306f\u6570\u767e\u306e\u30c7\u30fc\u30bf\u30dd\u30a4\u30f3\u30c8\u3092\u5206\u6790\u3057\u3001\u5404\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u6700\u9069\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u4e88\u6e2c\u3057\u3001\u6700\u9069\u5316\u3055\u308c\u305f\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u884c\u3044\u307e\u3059\u3002 <a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/automated-routing\" target=\"_blank\" rel=\"noopener\">\u4e88\u6e2c\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0<\/a>\u306f\u3001\u624b\u52d5\u3067\u306e\u8a08\u753b\u7acb\u6848\u3084\u30eb\u30fc\u30eb\u7dad\u6301\u7ba1\u7406\u3092\u4e0d\u8981\u306b\u3057\u3001\u7ba1\u7406\u8005\u304c\u9078\u629e\u3057\u305f\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\u3092\u6700\u9069\u5316\u3057\u306a\u304c\u3089\u3001\u901a\u8a71\u30d5\u30ed\u30fc\u3092\u6539\u5584\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u5916\u90e8CTI\u9023\u643a\u304b\u3089\u306e\u8131\u5374<\/h3>\n<p>\u5916\u90e8\u30d9\u30f3\u30c0\u30fc\u3084\u81ea\u793e\u958b\u767a\u306eCTI\u9023\u643a\u306f\u3001\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u3068\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u304c\u56f0\u96e3\u306a\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002IT \u30c1\u30fc\u30e0\u306f\u30b5\u30fc\u30d3\u30b9\u3001API\u3001\u30c7\u30fc\u30bf\u3092\u5bc4\u305b\u96c6\u3081\u3066\u3001\u6700\u3082\u57fa\u672c\u7684\u306a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u6a5f\u80fd\u3092ServiceNow \u306b\u3084\u3063\u3064\u3051\u3067\u5b9f\u88c5\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002Genesys \u3068 ServiceNow \u306e Unified Experience \u306f\u3001\u4e21\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u5f37\u307f\u3092\u30cd\u30a4\u30c6\u30a3\u30d6\u306b\u7d71\u5408\u3057\u3001\u5358\u4e00\u306e\u30bf\u30fc\u30f3\u30ad\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u9ad8\u30b3\u30b9\u30c8\u306eIT\u958b\u767a\u3068\u4e0d\u8981\u306a\u88dc\u52a9\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u524a\u6e1b\u3059\u308b\u3053\u3068\u3067\u3001\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3067\u304d\u307e\u3059\u3002 [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;breakdownsilos&#8221;][vc_row css=&#8221;.vc_custom_1669151417686{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-start \"  href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/transform-service-delivery-with-genesys-and-servicenow\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack cta-tiny-padding card-body\"><div class=\"col-12 col-md-5 offset-md-1 no-offset\"><div class=\"content-container\"><h2 class=\"h3\">\u30b5\u30a4\u30ed\u5316\u3092\u89e3\u6d88\u3002<br \/>\n\u30c1\u30fc\u30e0\u3092\u7d71\u5408\u3059\u308b\u3002<br \/>\n\u30b9\u30c8\u30ec\u30b9\u306e\u306a\u3044\u9867\u5ba2\u4f53\u9a13\u3092\u5b9f\u73fe\u3059\u308b\u3002<\/h2>\n<p>Genesys\u3068ServiceNow\u304c\u3001AI\u99c6\u52d5\u578b\u306e\u5358\u4e00\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3001\u30d5\u30ed\u30f3\u30c8\u30aa\u30d5\u30a3\u30b9\u3068\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u3092\u3069\u306e\u3088\u3046\u306b\u9023\u643a\u3055\u305b\u308b\u304b\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-secondary\">\u8cc7\u6599\u306e\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u306f\u3053\u3061\u3089<\/div><\/div><\/div><div class=\"col-image offset-0 offset-md-1 col-md-5 flex-column justify-content-center mt-1 mt-lg-0 img-top-container no-offset flex-column justify-content-center mt-1 mt-lg-0 img-top-container\"><img decoding=\"async\" width=\"508\" height=\"474\" src=\"https:\/\/www.genesys.com\/media\/cta_block_img-transform_service_delivery.png\" alt=\"\" class=\"rounded\"><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row css=&#8221;.vc_custom_1669151417686{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Genesys \u304c\u63d0\u4f9b\u3059\u308b\u305d\u306e\u4ed6\u306e\u6a5f\u80fd<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-6&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ja-jp\/capabilities\" target=\"\" rel=\"\">\u3059\u3079\u3066\u306e\u6a5f\u80fd\u3092\u898b\u308b<\/a><\/div>[\/vc_column][vc_column]<div class=\"capability-list icon-card-bg row gutter-small\"><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/cloud-architecture\"><div class=\"card-body\"><h3 class=\"h5\">\u30af\u30e9\u30a6\u30c9\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u30fc<\/h3><p>\u591a\u5f69\u306a\u30cd\u30a4\u30c6\u30a3\u30d6\u6a5f\u80fd\u3092\u642d\u8f09\u3002\u3059\u3079\u3066\u3001\u5358\u4e00\u306e\u30b3\u30fc\u30c9\u30d9\u30fc\u30b9\u4e0a\u306b\u69cb\u7bc9\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/cloud-architecture-and-open-platform\"><div class=\"card-body\"><h3 class=\"h5\">\u30af\u30e9\u30a6\u30c9\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u30fc\u3068\u30aa\u30fc\u30d7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/h3><p>\u6280\u8853\u30b9\u30bf\u30c3\u30af\u3092\u6700\u65b0\u5316\u3057\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u52a0\u901f\u3055\u305b\u306a\u304c\u3089\u3001\u30bb\u30ad\u30e5\u30a2\u306a\u5e38\u6642\u904b\u7528\u3092\u5b9f\u73fe\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/global-availability\"><div class=\"card-body\"><h3 class=\"h5\">\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u53ef\u7528\u6027<\/h3><p>\u6700\u5148\u7aef\u306e AI \u642d\u8f09\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u30ab\u30d0\u30ec\u30c3\u30b8\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3001\u30ec\u30b8\u30ea\u30a8\u30f3\u30b9\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/security-and-compliance\"><div class=\"card-body\"><h3 class=\"h5\">\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30fc\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9<\/h3><p>\u904b\u7528\u5834\u6240\u3092\u554f\u308f\u305a\u3001\u9867\u5ba2\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3068\u9867\u5ba2\u30c7\u30fc\u30bf\u306e\u5b89\u5168\u6027\u3068\u6a5f\u5bc6\u6027\u3092\u78ba\u4fdd\u3057\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/integrations-apps\"><div class=\"card-body\"><h3 class=\"h5\">\u7d71\u5408\u3068\u30a2\u30d7\u30ea<\/h3><p>\u6295\u8cc7\u52b9\u679c\u3092\u6700\u5927\u5316\u3057\u307e\u3057\u3087\u3046\u3002Genesys \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u65e2\u5b58\u306e\u6280\u8853\u3068\u305d\u308c\u3092\u6d3b\u7528\u3059\u308b\u719f\u7df4\u3057\u305f\u5f93\u696d\u54e1\u3092\u7d71\u5408\u3067\u304d\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/development\"><div class=\"card-body\"><h3 class=\"h5\">\u958b\u767a<\/h3><p>\u5927\u898f\u6a21\u306a\u6226\u7565\u7684\u4fa1\u5024\u306e\u69cb\u7bc9\u3092\u53ef\u80fd\u306b\u3059\u308b\u3001API \u30d5\u30a1\u30fc\u30b9\u30c8\u306e\u30aa\u30fc\u30d7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u6700\u65b0\u306e\u958b\u767a\u8005\u7528\u30c4\u30fc\u30eb\u3002\u8fc5\u901f\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u7d71\u5408\u3055\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3067\u3001\u9867\u5ba2\u3082\u5f93\u696d\u54e1\u3082\u6e80\u8db3\u3055\u305b\u307e\u3057\u3087\u3046<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-6&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ja-jp\/resources\" target=\"\" rel=\"\">\u3059\u3079\u3066\u306e\u30ea\u30bd\u30fc\u30b9\u306f\u3053\u3061\u3089<\/a><\/div>[\/vc_column][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-3 scrollable-row\"><div class=\"col-md-4 vertical-cards item-image grid-item card-col item-image grid_type-\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/developer.genesys.cloud\/\" target=\"_blank\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/genesys-cloud-developer-center-thumbnail.jpg\" height=\"480\" width=\"880\" alt=\"Genesys cloud developer center thumbnail\"><\/div><div class=\"card-body text-col\"><h3 class=\"item-title h6\">Genesys Cloud \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u6982\u8981<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards item-image grid-item card-col item-image grid_type-\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/developer.genesys.cloud\/\" target=\"_blank\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/genesys-cloud-developer-forum-thumbnail.jpg\" height=\"480\" width=\"880\" alt=\"Genesys cloud developer forum thumbnail\"><\/div><div class=\"card-body text-col\"><h3 class=\"item-title h6\">Genesys Cloud \u958b\u767a\u8005\u30bb\u30f3\u30bf\u30fc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/critical-capabilities-for-contact-center-as-a-service\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CC-25_Resource-landing-824x528-px-glass.png\" height=\"528\" width=\"824\" alt=\"Cc &#8217;25 resource landing 824&#215;528 px glass\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">\u30ec\u30dd\u30fc\u30c8<\/p><h3 class=\"item-title h6\">Genesys Cloud \u958b\u767a\u8005\u30d5\u30a9\u30fc\u30e9\u30e0<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1741334683100{background-image: url(https:\/\/www.genesys.com\/media\/Threads-Right-Wave.png?id=549945) !important;}&#8221; el_class=&#8221;px-0 py-2 px-md-5 py-md-5&#8243; el_id=&#8221;demo&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30c7\u30e2\u3067\u3001Genesys \u3068 ServiceNow \u306e\u9023\u643a\u3092\u3054\u8aac\u660e\u3057\u307e\u3059<\/h2>\n<p>\u671f\u5f85\u3068 SLA \u3092\u6e80\u305f\u3059\u306b\u306f\u3001\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u4e21\u65b9\u306b\u7d71\u4e00\u3055\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u5fc5\u8981\u3067\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30fc\u30d3\u30b9\u30fb\u30c1\u30fc\u30e0\u306f\u3001\u5fc5\u8981\u306a\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u3068\u9867\u5ba2\u306e\u72b6\u6cc1\u3059\u3079\u3066\u3092\u3001AI \u30d9\u30fc\u30b9\u306e\u4e00\u5143\u5316\u3055\u308c\u305f\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u3067\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002ServiceNow \u3068 Genesys \u306e\u7d71\u5408\u306b\u3088\u308a\u3001\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30eb\u30fc\u30eb\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30bf\u30b9\u30af\u3001\u305d\u306e\u4ed6\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u96c6\u7d04\u3057\u3066\u81ea\u52d5\u5316\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u89e3\u6c7a\u6642\u9593\u3092\u77ed\u7e2e\u3057\u3001\u30c7\u30fc\u30bf\u7cbe\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002 [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init no-bg-form yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">\u3088\u3046\u3053\u305d<\/span> <span id=\"person_info\"><span class=\"person_last\"><\/span>&nbsp;<span class=\"person_first\"><\/span> \u69d8<\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\u5225\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u60c5\u5831\u3092\u5165\u529b\u3057\u307e\u3059\u304b\uff1f<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"\u4f1a\u793e\u3067\u304a\u4f7f\u3044\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u3054\u5165\u529b\u304f\u3060\u3055\u3044\u3002\">\n        <label for=\"fe644\">\u4f1a\u793e\u3067\u304a\u4f7f\u3044\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u3054\u5165\u529b\u304f\u3060\u3055\u3044\u3002<span class=\"required-asterisk\">*<\/span><\/label>\n   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type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/capabilities\/577007\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"523586\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"E\u30e1\u30fc\u30eb\" placeholder=\"E\u30e1\u30fc\u30eb\">\n        <label for=\"fe192\">E\u30e1\u30fc\u30eb<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\u6c0f\">\n        <label for=\"fe191\">\u6c0f<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\u540d\">\n        <label for=\"fe190\">\u540d<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\u96fb\u8a71\u756a\u53f7\uff08\u534a\u89d2\u6570\u5b57\uff09\">\n        <label for=\"fe215\">\u96fb\u8a71\u756a\u53f7\uff08\u534a\u89d2\u6570\u5b57\uff09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219_jp\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"C-Level\">\u793e\u9577\u3001\u53d6\u7de0\u5f79<\/option><option value=\"VP\">\u57f7\u884c\u5f79\u54e1\u3001\u672c\u90e8\u9577<\/option><option value=\"Director\">\u90e8\u9577\u3001\u6b21\u9577\u3001\u5ba4\u9577\u3001\u30bb\u30f3\u30bf\u30fc\u9577<\/option><option value=\"Manager\">\u8ab2\u9577\u3001<\/option><option value=\"Staff\">\u4fc2\u9577\u3001\u4e3b\u4efb\u3001\u30ea\u30fc\u30c0\u30fc\u3001\u4e00\u822c\u793e\u54e1\u3001\u62c5\u5f53\u8005<\/option><option value=\"Unknown\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe219_jp\">\u5f79\u8077\u30ec\u30d9\u30eb<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Collections\">\u50b5\u6a29\u7ba1\u7406\u30fb\u50b5\u6a29\u56de\u53ce<\/option><option value=\"Contact Center Management\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u7ba1\u7406<\/option><option value=\"Customer Experience\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/option><option value=\"Customer Service\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9<\/option><option value=\"Ecommerce\/Digital Channels\">\u96fb\u5b50\u5546\u53d6\u5f15\/\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb<\/option><option value=\"Finance\">\u8ca1\u52d9\u90e8<\/option><option value=\"Human Resources\">\u4eba\u4e8b\u90e8<\/option><option value=\"Information Technology\">\u60c5\u5831\u6280\u8853<\/option><option value=\"IT Architecture\">IT\/\u60c5\u5831\u6280\u8853<\/option><option value=\"Marketing\">\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0<\/option><option value=\"Operations \/ Process Management\">\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9<\/option><option value=\"Production Management\">\u751f\u7523\u7ba1\u7406<\/option><option value=\"Purchasing\">\u8cfc\u8cb7<\/option><option value=\"Sales\">\u55b6\u696d<\/option><option value=\"Unknown\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe218\">\u8077\u7a2e<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\u9280\u884c<\/option><option value=\"Business Services\">\u305d\u306e\u4ed6\u30b5\u30fc\u30d3\u30b9\u696d\u5168\u822c<\/option><option value=\"Capital Markets\">\u8a3c\u5238\u30fb\u30ab\u30fc\u30c9\u30fb\u305d\u306e\u4ed6\u91d1\u878d<\/option><option value=\"Communications\">IT\u30fb\u60c5\u5831\u901a\u4fe1<\/option><option value=\"Consumer Products\">\u6d88\u8cbb\u8ca1<\/option><option value=\"Defense & Intelligence\">\u9632\u885b<\/option><option value=\"Education & Non-Profit\">\u5b66\u6821\u30fb\u975e\u55b6\u5229\u56e3\u4f53<\/option><option value=\"Energy & Utilities\"> \u30a8\u30cd\u30eb\u30ae\u30fc\uff08\u96fb\u529b\u30fb\u30ac\u30b9\u30fb\u6c34\u9053\uff09<\/option><option value=\"Entertainment\">\u30a8\u30f3\u30bf\u30fc\u30c6\u30a4\u30f3\u30e1\u30f3\u30c8<\/option><option value=\"Government\">\u884c\u653f\u6a5f\u95a2<\/option><option value=\"Insurance\">\u4fdd\u967a<\/option><option value=\"Life Sciences\">\u30d0\u30a4\u30aa\u30fb\u88fd\u85ac\u30fb\u533b\u7642\u6a5f\u5668\u88fd\u9020 <\/option><option value=\"Logistics\">\u904b\u8f38\u30fb\u7269\u6d41<\/option><option value=\"Manufacturing\">\u88fd\u9020<\/option><option value=\"Providers\">\u75c5\u9662\u30fb\u533b\u7642\u30fb\u4ecb\u8b77\u30b5\u30fc\u30d3\u30b9<\/option><option value=\"Retailers\">\u6d41\u901a\u30fb\u5c0f\u58f2<\/option><option value=\"Technology\">\u30c6\u30af\u30ce\u30ed\u30b8\u30fc<\/option><option value=\"Travel & Hospitality\">\u65c5\u884c\u30fb\u30db\u30c6\u30eb\u30fb\u98f2\u98df\u30fb\u822a\u7a7a\u30fb\u4ea4\u901a<\/option><option value=\"Other\">\u305d\u306e\u4ed6<\/option>\n        <\/select>\n        <label for=\"fe221\">\u696d\u754c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\u4f1a\u793e\u540d\">\n        <label for=\"fe193\">\u4f1a\u793e\u540d<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">\u56fd<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\u90fd\u9053\u5e9c\u770c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Web\u30b5\u30a4\u30c8\">\n        <label for=\"fe801\">Web\u30b5\u30a4\u30c8<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\u5f79\u8077\">\n        <label for=\"fe220\">\u5f79\u8077<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\u691c\u8a0e\u4e2d<\/option><option value=\"Gathering business requirements\">\u30d3\u30b8\u30cd\u30b9\u8981\u4ef6\u3092\u307e\u3068\u3081\u308b<\/option><option value=\"Comparing solutions\">\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6bd4\u8f03\u3059\u308b<\/option><option value=\"Ready for a conversation\">\u76f8\u8ac7\u3092\u5e0c\u671b\u3059\u308b<\/option>\n        <\/select>\n        <label for=\"fe222\">\u95b2\u89a7\u76ee\u7684<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1\uff5e20\u5e2d<\/option><option value=\"21-50\">21\uff5e50\u5e2d<\/option><option value=\"51-100\">51\uff5e100\u5e2d<\/option><option value=\"101-300\">101\uff5e300\u5e2d<\/option><option value=\"301-500\">301\uff5e500\u5e2d<\/option><option value=\"501-1000\">501\uff5e1000\u5e2d<\/option><option value=\">1000\">>1000\u5e2d<\/option><option value=\"No Contact Center\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u3082\u3063\u3066\u3044\u307e\u305b\u3093<\/option><option value=\"Don't Know\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe225\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5e2d\u6570\u3092\u304a\u9078\u3073\u304f\u3060\u3055\u3044\u3002<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u95a2\u3059\u308b\u60c5\u5831\u3092\u3001\u30e1\u30fc\u30eb\u3084\u96fb\u8a71\u3067\u9023\u7d61\u3059\u308b\u3053\u3068\u306b\u540c\u610f\u3057\u307e\u3059<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">\u30b8\u30a7\u30cd\u30b7\u30b9\u304b\u3089\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u3092\u5e0c\u671b\u3059\u308b<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\u4eca\u3059\u3050\u30c7\u30e2\u3092\u4e88\u7d04\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\u4eca\u3059\u3050\u30c7\u30e2\u3092\u4e88\u7d04\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/ja-jp\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text css=&#8221;&#8221; el_class=&#8221;thank-you&#8221;]<\/p>\n<p class=\"h4\">\u3054\u95a2\u5fc3\u3092\u304a\u5bc4\u305b\u3044\u305f\u3060\u304d\u3001\u8aa0\u306b\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3002<\/p>\n<p>\u5f0a\u793e\u62c5\u5f53\u3088\u308a\u3001\u6298\u308a\u8fd4\u3057\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u8abf\u6574\u306e\u3054\u9023\u7d61\u3092\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u3088\u304f\u3042\u308b\u8cea\u554f<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"component-accordion-container no-title\" data-display=\"accordion\"><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\uff08CSM\uff09\u3068\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\uff08CSM\uff09\u306f\u3001\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u306e\u30d7\u30ed\u30bb\u30b9\u3068\u306e\u30d5\u30ed\u30f3\u30c8\u30aa\u30d5\u30a3\u30b9\u696d\u52d9\u3092\u4e00\u5143\u5316\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u9867\u5ba2\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u3092\u76ee\u7684\u306b\u3057\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002\u4e00\u5143\u5316\u3055\u308c\u305f\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3001E \u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306a\u3069\u306e\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u3067\u9867\u5ba2\u306e\u554f\u984c\u3092\u8ffd\u8de1\u3001\u89e3\u6c7a\u3001\u5206\u6790\u3057\u307e\u3059\u3002ServiceNow \u306a\u3069\u306e CSM \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u5408\u7406\u5316\u3057\u3001\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3001SLA \u9075\u5b88\u3092\u78ba\u5b9f\u306b\u3057\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30c7\u30b8\u30bf\u30eb\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3068\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u30c7\u30b8\u30bf\u30eb\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306f\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u4f7f\u7528\u3057\u3066\u3001\u30bf\u30b9\u30af\u3084\u64cd\u4f5c\u3092\u96fb\u5b50\u7684\u306b\u7ba1\u7406\u30fb\u5b9f\u884c\u3059\u308b\u81ea\u52d5\u5316\u30d7\u30ed\u30bb\u30b9\u3067\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3044\u3066\u306f\u3001\u30c7\u30b8\u30bf\u30eb\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u304c\u3055\u307e\u3056\u307e\u306a\u90e8\u9580\u3001\u30b7\u30b9\u30c6\u30e0\u3001\u30c1\u30e3\u30cd\u30eb\u3092\u3064\u306a\u3052\u3001\u9867\u5ba2\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u5408\u7406\u5316\u3057\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306b\u3088\u308a\u3001\u624b\u4f5c\u696d\u304c\u524a\u6e1b\u3055\u308c\u3001\u6b63\u78ba\u6027\u304c\u78ba\u4fdd\u3055\u308c\u3001\u4e00\u8cab\u3057\u305f\u52b9\u7387\u7684\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u9867\u5ba2\u306b\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u7d71\u5408\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u7d71\u5408\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u3001\u96fb\u8a71\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u30e1\u30fc\u30eb\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306a\u3069\u3001\u3059\u3079\u3066\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u3001\u5358\u4e00\u3067\u9023\u643a\u3057\u305f\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u7d71\u5408\u3057\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u5168\u5bb9\u3092\u628a\u63e1\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u3001\u52b9\u7387\u7684\u306b\u89e3\u6c7a\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u3088\u308a\u3001\u9867\u5ba2\u306f\u540c\u3058\u60c5\u5831\u3092\u4f55\u5ea6\u3082\u8aac\u660e\u3059\u308b\u5fc5\u8981\u304c\u306a\u304f\u306a\u308a\u3001\u90e8\u9580\u9593\u3092\u305f\u3089\u3044\u56de\u3057\u306b\u3055\u308c\u308b\u3053\u3068\u304c\u306a\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u696d\u52d9\u306e\u81ea\u52d5\u5316\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u696d\u52d9\u81ea\u52d5\u5316\u3068\u306f\u3001\u300c\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u300d\u3068\u547c\u3070\u308c\u308b\u4e00\u9023\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u901a\u3058\u3066\u3001\u69d8\u3005\u306a\u9867\u5ba2\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u3084\u30bf\u30b9\u30af\u3092\u52b9\u7387\u5316\u30fb\u51e6\u7406\u3059\u308b\u3053\u3068\u3092\u6307\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306f\u9867\u5ba2\u306e\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u3001\u4e00\u822c\u7684\u306b\u30a2\u30c6\u30f3\u30c9\u578b\uff08\u4eba\u9593\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\uff09\u3068\u30a2\u30f3\u30a2\u30c6\u30f3\u30c9\u578b\uff08\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u3068\u30dc\u30c3\u30c8\uff09\u306e\u4e21\u65b9\u306e\u30ea\u30bd\u30fc\u30b9\u3092\u6d3b\u7528\u3057\u307e\u3059\u3002<\/p>\n<p>\u696d\u52d9\u81ea\u52d5\u5316\u306f\u3001\u30c7\u30fc\u30bf\u5165\u529b\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u901a\u77e5\u3084\u9023\u7d61\u6226\u7565\u3001\u3055\u3089\u306b\u306f\u4e00\u90e8\u306e\u9867\u5ba2\u5bfe\u5fdc\u3068\u3044\u3063\u305f\u30bf\u30b9\u30af\u3092\u52b9\u7387\u5316\u3057\u305f\u308a\u3001\u5b8c\u5168\u306b\u51e6\u7406\u3057\u305f\u308a\u3067\u304d\u307e\u3059\u3002\u3088\u304f\u3042\u308b\u554f\u3044\u5408\u308f\u305b\u306fAI \u3084\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3001\u81ea\u52d5\u5316\u30b7\u30b9\u30c6\u30e0\u304c\u51e6\u7406\u3057\u3001\u3088\u308a\u8907\u96d1\u306a\u30bf\u30b9\u30af\u306f\u4eba\u9593\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u59d4\u306d\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u81ea\u52d5\u5316\u306b\u3088\u308a\u3001\u52b9\u7387\u6027\u3092\u9ad8\u3081\u3001\u5f85\u3061\u6642\u9593\u3092\u77ed\u7e2e\u3057\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5185\u306e\u5168\u4f53\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u9867\u5ba2\u4f5c\u696d\u9805\u76ee\u307e\u305f\u306f\u9867\u5ba2\u30bf\u30b9\u30af\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u9867\u5ba2\u30bf\u30b9\u30af\u307e\u305f\u306f\u9867\u5ba2\u4f5c\u696d\u9805\u76ee\u3068\u306f\u3001\u51fa\u6240\u3084\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u65b9\u6cd5\u306b\u304b\u304b\u308f\u3089\u305a\u3001\u9867\u5ba2\u306b\u3088\u308a\u3001\u307e\u305f\u306f\u9867\u5ba2\u306b\u4ee3\u308f\u3063\u3066\u63d0\u51fa\u3055\u308c\u308b\u3042\u3089\u3086\u308b\u30bf\u30a4\u30d7\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u6307\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\uff08\u96fb\u8a71\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3042\u308b\u3044\u306f\u30c1\u30e3\u30c3\u30c8\uff09\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30fb\u30dd\u30fc\u30bf\u30eb\u3001\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc CRM \u3068\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>A contact center CRM is a specialized customer relationship management system designed to integrate multiple communication channels into a unified platform. By doing this, you can enable agents to provide seamless and efficient service across multiple touchpoints.<\/p>\n<p>The primary goal of a contact center CRM, such as the Genesys Cloud CRM, is to enhance customer experiences. It helps achieve this by providing agents with real-time access to customer information, interaction history and context. Features often include call routing, automated workflows, ticket management and performance analytics. It also helps customers connect to the right agent quickly, allowing agents to promptly resolve their issues.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">ServiceNow External Routing \u3068\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>ServiceNow External Routing \u306b\u3088\u308a\u3001\u4f01\u696d\u306f ServiceNow \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u5916\u90e8\u4e8b\u696d\u8005\u306e\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u9023\u643a\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u9023\u643a\u306b\u3088\u308a\u3001\u30b1\u30fc\u30b9\u3001\u30ea\u30fc\u30c9\u3001\u30bf\u30b9\u30af\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u306e\u5272\u308a\u5f53\u3066\u3092\u7ba1\u7406\u53ca\u3073\u6700\u9069\u5316\u3067\u304d\u307e\u3059\u3002\u7d44\u7e54\u306fGenesys Cloud \u306a\u3069\u306e\u5916\u90e8\u30b7\u30b9\u30c6\u30e0\u3092\u6d3b\u7528\u3057\u3066\u3001\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u305f\u9ad8\u5ea6\u306a\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0 \u30ed\u30b8\u30c3\u30af\u3092\u5b9a\u7fa9\u304a\u3088\u3073\u5b9f\u884c\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u5916\u90e8\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001ServiceNow \u306f\u4f5c\u696d\u9805\u76ee\u306e\u53d6\u308a\u8fbc\u307f\u3068\u7ba1\u7406\u3092\u884c\u3044\u3001\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306e\u6c7a\u5b9a\u306f\u5916\u90e8\u30b7\u30b9\u30c6\u30e0\u306b\u59d4\u8b72\u3057\u307e\u3059\u3002\u3053\u306e\u9023\u643a\u306b\u3088\u308a\u3001\u8907\u96d1\u306a\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u51e6\u7406\u3059\u308b\u969b\u306e\u67d4\u8edf\u6027\u3068\u62e1\u5f35\u6027\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u306f\u3001AI \u30d9\u30fc\u30b9\u306e\u512a\u5148\u9806\u4f4d\u4ed8\u3051\u3001\u30b9\u30ad\u30eb\u30d9\u30fc\u30b9\u306e\u5272\u308a\u5f53\u3066\u3001\u30ab\u30b9\u30bf\u30e0\u30fb\u30d3\u30b8\u30cd\u30b9\u30fb\u30eb\u30fc\u30eb\u304c\u5fc5\u8981\u3068\u3059\u308b\u3082\u306e\u3082\u542b\u307f\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">IT \u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\uff08ITSM\uff09\u3068\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>IT \u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\uff08ITSM\uff09\u3068\u306f\u3001\u7d44\u7e54\u304c IT \u30b5\u30fc\u30d3\u30b9\u306e\u8a2d\u8a08\u3001\u63d0\u4f9b\u3001\u7ba1\u7406\u3001\u30b5\u30dd\u30fc\u30c8\u306b\u4f7f\u7528\u3059\u308b\u30d7\u30ed\u30bb\u30b9\u3068\u30c4\u30fc\u30eb\u3092\u6307\u3057\u307e\u3059\u3002ITSM \u306f\u3001IT \u30b5\u30fc\u30d3\u30b9\u3068\u30d3\u30b8\u30cd\u30b9\u30cb\u30fc\u30ba\u306e\u9069\u5408\u3001\u52b9\u7387\u306e\u5411\u4e0a\u3001\u4fa1\u5024\u306e\u63d0\u4f9b\u306b\u91cd\u70b9\u3092\u7f6e\u3044\u3066\u3044\u307e\u3059\u3002ServiceNow \u306e\u3088\u3046\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u904b\u7528\u6027\u3092\u5411\u4e0a\u3059\u308b\u305f\u3081\u3001\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406\u3001\u5909\u66f4\u7ba1\u7406\u3001\u30b5\u30fc\u30d3\u30b9\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u51e6\u7406\u306a\u3069\u306e\u6a5f\u80fd\u3092\u5099\u3048\u305f ITSM \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#038;#8 [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":0,"template":"","tax_cap_lobby":[18404,18151],"tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[16306],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-577007","capabilities","type-capabilities","status-publish","hentry","tax_cap_lobby-18404","tax_cap_lobby-integrations-ja-jp","tax_capability_sitewide-integrations-ja-jp"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/capabilities\/577007","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/capabilities"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/capabilities"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/15"}],"version-history":[{"count":19,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/capabilities\/577007\/revisions"}],"predecessor-version":[{"id":639931,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/capabilities\/577007\/revisions\/639931"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=577007"}],"wp:term":[{"taxonomy":"tax_cap_lobby","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_cap_lobby?post=577007"},{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_priority?post=577007"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme?post=577007"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_bundle?post=577007"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme2?post=577007"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_capability_sitewide?post=577007"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_products_programs?post=577007"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buying_job?post=577007"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buyer_persona?post=577007"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_sector?post=577007"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_segment?post=577007"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}