{"id":512533,"date":"2024-04-03T19:02:33","date_gmt":"2024-04-04T02:02:33","guid":{"rendered":"https:\/\/www.genesys.com\/capabilities\/%e3%82%b0%e3%83%ad%e3%83%bc%e3%83%90%e3%83%ab%e3%81%aa%e5%8f%af%e7%94%a8%e6%80%a7"},"modified":"2026-01-04T22:11:08","modified_gmt":"2026-01-05T06:11:08","slug":"global-availability","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ja-jp\/capabilities\/global-availability","title":{"rendered":"\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u53ef\u7528\u6027"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; vib=&#8221;enable&#8221; css=&#8221;.vc_custom_1760720831691{background-image: url(https:\/\/www.genesys.com\/media\/bg-image-global-availability.png?id=599515) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221;][vc_column background_color=&#8221;bgc-glass&#8221; width=&#8221;7\/12&#8243; el_class=&#8221;p-3 d-inline-block w-auto&#8221; offset=&#8221;vc_col-lg-4 vc_col-md-4&#8243;][vc_column_text css=&#8221;.vc_custom_1760718714657{margin-bottom: 2rem !important;}&#8221;]<\/p>\n<h1 style=\"text-align: left;\">\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u53ef\u7528\u6027<\/h1>\n<p>\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u53ef\u7528\u6027\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30fc\u3001\u5fa9\u5143\u529b\u3092\u7372\u5f97[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#demo\" target=\"\" rel=\"\">\u958b\u59cb\u3059\u308b<\/a><a role=\"button\"  class=\"btn btn-ff-primary chevron\" href=\"\/ja-jp\/campaign\/request-a-demo\" target=\"\" rel=\"\">\u30c7\u30e2\u306e\u30ea\u30af\u30a8\u30b9\u30c8<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Genesys Cloud \u306f\u3001\u4e16\u754c\u4e2d\u306e\u304a\u5ba2\u69d8\u3001\u305d\u306e\u5148\u306e\u9867\u5ba2\u306e\u305d\u3070\u306b\u3044\u307e\u3059<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"text-60 font-weight-bold\" style=\"text-align: left;\">100 \u304b\u56fd\u4ee5\u4e0a<\/p>\n<p style=\"text-align: left;\">100 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\u3064\u306e\u30b5\u30c6\u30e9\u30a4\u30c8\u30e1\u30c7\u30a3\u30a2\u5730\u57df\u306b\u30b5\u30fc\u30d3\u30b9\u3092\u624b\u9593\u306a\u304f\u5c55\u958b\u3057\u3001\u5f37\u529b\u306a\u5730\u57df\u30ab\u30d0\u30fc\u7387\u3068\u30ed\u30fc\u30ab\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"text-60 font-weight-bold\" style=\"text-align: left;\">3 \u3064\u4ee5\u4e0a\u306e\u30a2\u30d9\u30a4\u30e9\u30d3\u30ea\u30c6\u30a3\u30be\u30fc\u30f3<\/p>\n<p>Genesys Cloud \u3067\u7a3c\u50cd\u6642\u9593\u3092\u6700\u5927\u5316\u3057\u3001\u5404\u30ea\u30fc\u30b8\u30e7\u30f3\u3067\u6700\u4f4e 3 \u3064\u306e AWS \u30a2\u30d9\u30a4\u30e9\u30d3\u30ea\u30c6\u30a3\u30be\u30fc\u30f3\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u8010\u969c\u5bb3\u6027\u3068\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5f37\u5316\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_single_image image=&#8221;599519&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: left;\">\u30b0\u30ed\u30fc\u30d0\u30eb\u898f\u6a21\u3067\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u304c\u53ef\u80fd<\/h2>\n<p style=\"text-align: left;\">Amazon Web Services\uff08AWS\uff09\u306e<a href=\"https:\/\/docs.aws.amazon.com\/wellarchitected\/latest\/framework\/welcome.html\" target=\"_blank\" rel=\"noopener\">\u512a\u308c\u305f\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/a>\u3067\u3042\u308b Genesys Cloud \u306e AI \u642d\u8f09\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u4e16\u754c\u4e2d\u306e\u8907\u6570\u306e\u72ec\u7acb\u3057\u305f AWS \u30ea\u30fc\u30b8\u30e7\u30f3\u304a\u3088\u3073\u30a2\u30d9\u30a4\u30e9\u30d3\u30ea\u30c6\u30a3\u30be\u30fc\u30f3\u306b\u5c55\u958b\u3055\u308c\u3066\u3044\u307e\u3059\u3002AWS \u30a2\u30d9\u30a4\u30e9\u30d3\u30ea\u30c6\u30a3\u30be\u30fc\u30f3\u306f 1 \u3064\u4ee5\u4e0a\u306e\u72ec\u7acb\u3057\u305f\u30c7\u30fc\u30bf\u30bb\u30f3\u30bf\u30fc\u3067\u69cb\u6210\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u5358\u4e00\u306e\u30c7\u30fc\u30bf\u30bb\u30f3\u30bf\u30fc\u3068\u6bd4\u8f03\u3059\u308b\u3068\u3001\u5b9f\u7a3c\u50cd\u74b0\u5883\u306e\u53ef\u7528\u6027\u3001\u8010\u969c\u5bb3\u6027\u3001\u62e1\u5f35\u6027\u306b\u512a\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u30b3\u30a2\u30ea\u30fc\u30b8\u30e7\u30f3<\/h3>\n<p>Genesys Cloud\u2122 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u3059\u3079\u3066\u306e\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u30b3\u30a2\u30ea\u30fc\u30b8\u30e7\u30f3\u306b\u5c55\u958b\u3055\u308c\u307e\u3059\u3002\u5404\u30b3\u30a2\u30ea\u30fc\u30b8\u30e7\u30f3\u306f\u3001AWS \u30ea\u30fc\u30b8\u30e7\u30f3\u3068\u95a2\u9023\u4ed8\u3051\u3089\u308c\u3066\u304a\u308a\u3001\u8907\u6570\u306e AWS \u30a2\u30d9\u30a4\u30e9\u30d3\u30ea\u30c6\u30a3\u30be\u30fc\u30f3\u3092\u4f7f\u7528\u3057\u307e\u3059\u3002<\/p>\n<p>\u4f01\u696d\u306f\u305d\u306e\u6240\u5728\u5730\u306b\u57fa\u3065\u3044\u3066\u3001\u30c7\u30d5\u30a9\u30eb\u30c8\u306e\u30b3\u30a2\u30ea\u30fc\u30b8\u30e7\u30f3\u3092\u9078\u629e\u3057\u307e\u3059\u3002\u30e6\u30fc\u30b6\u30fc\u30a2\u30af\u30bb\u30b9\u306f\u3001\u9078\u629e\u3057\u305f\u30ea\u30fc\u30b8\u30e7\u30f3\u306e\u30c7\u30fc\u30bf\u30bb\u30f3\u30bf\u30fc\u306b\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3055\u308c\u307e\u3059\u3002\u97f3\u58f0\u7528\u30e1\u30c7\u30a3\u30a2\u51e6\u7406\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u30b3\u30a2\u30ea\u30fc\u30b8\u30e7\u30f3\u307e\u305f\u306f\u885b\u661f\u30ea\u30fc\u30b8\u30e7\u30f3\u306e\u3044\u305a\u308c\u304b\u306b\u5c55\u958b\u53ef\u80fd\u3067\u3059\u3002[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u30b5\u30c6\u30e9\u30a4\u30c8\u30ea\u30fc\u30b8\u30e7\u30f3<\/h3>\n<p>\u30b5\u30c6\u30e9\u30a4\u30c8\u30ea\u30fc\u30b8\u30e7\u30f3\u3067\u306f Global Media Fabric\uff08GMF\uff09\u3092\u62e1\u5f35\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306a\u305f\u3081\u3001\u30e1\u30c7\u30a3\u30a2\u5c64\u30b5\u30fc\u30d3\u30b9\u3092\u6d3b\u304b\u3057\u3066\u3001\u3088\u308a\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u30ea\u30fc\u30c1\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u30e1\u30c7\u30a3\u30a2\u30d1\u30b9\u3092\u53ef\u80fd\u306a\u9650\u308a\u30ed\u30fc\u30ab\u30eb\u306b\u4fdd\u3064\u3053\u3068\u3067\u3001\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3068\u901a\u8a71\u54c1\u8cea\u3092\u6700\u9069\u5316\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u30ea\u30fc\u30b8\u30e7\u30f3\u5185\u3067\u306e\u9332\u97f3\u30b9\u30c8\u30ec\u30fc\u30b8\u3092\u53ef\u80fd\u306b\u3057\u3001\u30c7\u30fc\u30bf\u30ec\u30b8\u30c7\u30f3\u30b7\u30fc\u8981\u4ef6\u3078\u306e\u5bfe\u5fdc\u3092\u652f\u63f4\u3057\u307e\u3059\u3002\u30b3\u30a2\u30ea\u30fc\u30b8\u30e7\u30f3\u3068\u540c\u69d8\u3001\u5404\u30b5\u30c6\u30e9\u30a4\u30c8\u30ea\u30fc\u30b8\u30e7\u30f3\u306f AWS \u30ea\u30fc\u30b8\u30e7\u30f3\u3068\u8907\u6570\u306e AWS \u30a2\u30d9\u30a4\u30e9\u30d3\u30ea\u30c6\u30a3\u30be\u30fc\u30f3\u306b\u95a2\u9023\u4ed8\u3051\u3089\u308c\u3066\u3044\u307e\u3059\u3002[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u30b7\u30f3\u30d7\u30eb\u3067\u67d4\u8edf\u306a\u97f3\u58f0\u30b5\u30fc\u30d3\u30b9<\/h3>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/voice-services\">Genesys Cloud Voice<\/a> \u3067\u306f\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30fc\u3068\u62e1\u5f35\u6027\u306b\u512a\u308c\u305f\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e SIP \u30c8\u30e9\u30f3\u30ad\u30f3\u30b0\u304c\u5229\u7528\u3067\u304d\u307e\u3059\u3002\u5b8c\u5168\u4e00\u4f53\u578b\u306e\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb\u306b\u3088\u308a\u3001\u97f3\u58f0\u30b5\u30fc\u30d3\u30b9\u306e\u8a2d\u5b9a\u3084\u7ba1\u7406\u304c\u5bb9\u6613\u306b\u306a\u308a\u307e\u3059\u3002\u67d4\u8edf\u6027\u3092\u3055\u3089\u306b\u9ad8\u3081\u305f\u3044\u5834\u5408\u306f\u3001Bring Your Own Channel\uff08BYOC\uff09\u306b\u3088\u308a\u3001\u3054\u5229\u7528\u4f01\u696d\u306b\u9069\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u512a\u308c\u305f\u54c1\u8cea\u3068\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9<\/h3>\n<p>\u30b3\u30a2\u30ea\u30fc\u30b8\u30e7\u30f3\u3068\u30b5\u30c6\u30e9\u30a4\u30c8\u30ea\u30fc\u30b8\u30e7\u30f3\u3092\u5305\u62ec\u3059\u308b\u30b7\u30fc\u30e0\u30ec\u30b9\u306a GMF \u304c\u3001\u97f3\u58f0\u3084\u6620\u50cf\u306a\u3069\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30e1\u30c7\u30a3\u30a2\u3092\u304a\u5ba2\u69d8\u306e\u3059\u3050\u305d\u3070\u306b\u914d\u7f6e\u3057\u3001\u6226\u7565\u7684\u306b\u9045\u5ef6\u3092\u6700\u5c0f\u5316\u3002\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u3092\u5411\u4e0a\u3055\u305b\u3001\u4fe1\u983c\u6027\u306e\u9ad8\u3044 AI \u99c6\u52d5\u306e\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u3055\u307e\u3056\u307e\u306a\u30ea\u30fc\u30b8\u30e7\u30f3\u306e\u30af\u30e9\u30a6\u30c9\u901a\u4fe1\u4e8b\u696d\u8005\u3092\u5dfb\u304d\u8fbc\u307f\u3001\u56fd\u5883\u3092\u8d8a\u3048\u305f\u63a5\u7d9a\u3092\u5f37\u5316\u3057\u307e\u3059\u3002[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u5b9f\u7e3e\u304c\u8a3c\u660e\u3059\u308b\u78ba\u304b\u306a\u53ef\u7528\u6027<\/h3>\n<p><a href=\"https:\/\/status.mypurecloud.com\/\" target=\"_blank\" rel=\"noopener\">\u6700\u5927\u7a3c\u50cd\u6642\u9593\u3092\u5b9f\u73fe\u3059\u308b<\/a>\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u4fe1\u983c\u6027\u306f\u3001\u6700\u5927 100% \u306e\u30af\u30ec\u30b8\u30c3\u30c8\u4fdd\u8a3c\u3092\u5099\u3048\u305f\u7a4d\u6975\u7684\u306a SLA \u306b\u88cf\u4ed8\u3051\u3089\u308c\u3066\u3044\u307e\u3059\u3002Genesys Cloud \u30b5\u30fc\u30d3\u30b9\u306f\u3001\u969c\u5bb3\u767a\u751f\u6642\u306e\u5fa9\u5143\u529b\u3082\u5f37\u307f\u3067\u3059\u3002\u30b5\u30fc\u30d3\u30b9\u4e2d\u65ad\u3084\u9867\u5ba2\u30c7\u30fc\u30bf\u306e\u640d\u5931\u3092\u4f34\u3046\u3053\u3068\u306a\u304f\u3001\u81ea\u5f8b\u7684\u306b\u5fa9\u5143\u3057\u307e\u3059\u3002\u62e1\u5f35\u3082\u5bb9\u6613\u3067\u3001\u5b9f\u8cea\u7684\u306b\u7121\u5236\u9650\u3067\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\u304a\u8fd1\u304f\u306e Genesys Cloud \u30ea\u30fc\u30b8\u30e7\u30f3\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044<\/h2>\n<p>\u81ea\u793e\u306e\u62e0\u70b9\u3092\u9078\u629e\u3059\u308b\u3068\u3001\u30c7\u30d5\u30a9\u30eb\u30c8\u306e\u30b3\u30a2\u30ea\u30fc\u30b8\u30e7\u30f3\u306b\u6700\u9069\u306a AWS \u30ea\u30fc\u30b8\u30e7\u30f3\u3001\u30e1\u30c7\u30a3\u30a2\u5c64\u306e\u30b5\u30c6\u30e9\u30a4\u30c8\u30ea\u30fc\u30b8\u30e7\u30f3\u3092\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002Genesys Cloud Voice\uff08GCV\uff09\u30b5\u30fc\u30d3\u30b9\u304c\u30cd\u30a4\u30c6\u30a3\u30d6\u306b\u63d0\u4f9b\u3055\u308c\u308b\u30b3\u30a2\u30ea\u30fc\u30b8\u30e7\u30f3\u306f\u4ee5\u4e0b\u306e\u3068\u304a\u308a\u3067\u3059\u3002BYOC \u3082\u3054\u5229\u7528\u3044\u305f\u3060\u3051\u307e\u3059\u3002Genesys Cloud \u306e\u30e6\u30fc\u30b6\u30fc\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u306f\u73fe\u5728 25 \u4ee5\u4e0a\u306e\u8a00\u8a9e\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_id=&#8221;architecturetable&#8221;][vc_column]<style type='text\/css'>\r #architecturetable h5 { color: #23395D; } #architecturetable .omnitable .ot-row { grid-gap: 0; } #architecturetable .omnitable .ot-row .ot-col{ border-bottom: 1px solid #E3E3E3; border-right: 1px solid #E3E3E3; } #architecturetable .omnitable .ot-row:first-child .ot-col { border-top: 1px solid #E3E3E3; } #architecturetable .omnitable .ot-row .ot-col:first-child { border-left: 1px solid #E3E3E3; } #architecturetable .omnitable .header-row .ot-col { background: #23395D!important; } #architecturetable .omnitable .ot-row .ot-col p { color: #23395D; font-weight: 400; } #architecturetable .omnitable .ot-row.header-row .ot-col > * { color: #FFFFFF !important; } #architecturetable .omnitable .ot-row:nth-child(odd) .ot-col { background-color: #F3F3F3; } #architecturetable .omnitable .ot-row .ot-col .fa { font-size: 1.444rem; } @media only screen and (max-width: 767px) { .omnitable-scroll .omnitable {width:100%!important} } @media only screen and (max-width: 575px) { .omnitable-scroll .omnitable {width:500px!important} }\r <\/style>[vc_column_text css=&#8221;.vc_custom_1711420816008{margin-bottom: 2rem !important;}&#8221;]<\/p>\n<h3 class=\"h5\">\u5357\u5317\u30a2\u30e1\u30ea\u30ab<\/h3>\n<p>[\/vc_column_text]<div class=\"omnitable-scroll\"><div class=\"omnitable col-four orange-plain  scroll nomargin\" ><div class=\"ot-row header-row\" ><div class=\"ot-col span-1 h_left v_center\" ><p class=\"font-weight-regular\" style=\"text-align: center;\">AWS \u30ea\u30fc\u30b8\u30e7\u30f3<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p class=\"font-weight-regular\">Genesys Cloud<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p class=\"font-weight-regular\">\u30af\u30e9\u30a6\u30c9\u97f3\u58f0<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p class=\"font-weight-regular\">\u30e1\u30c7\u30a3\u30a2\u5c64<\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-4 h_left v_center\" ><p><strong>\u30b3\u30a2\u30ea\u30fc\u30b8\u30e7\u30f3<\/strong><\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\u30ab\u30ca\u30c0\uff08\u4e2d\u592e\uff09<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div><div class=\"ot-col span-1 h_center v_center\" ><p>GCV + BYOC<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\u30e1\u30ad\u30b7\u30b3\uff08\u4e2d\u90e8\uff09<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div><div class=\"ot-col span-1 h_center v_center\" ><p>BYOC<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\u5357\u7c73\uff08\u30b5\u30f3\u30d1\u30a6\u30ed\uff09<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div><div class=\"ot-col span-1 h_center v_center\" ><p>GCV + BYOC<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\u7c73\u56fd\u6771\u90e8\uff08\u30d0\u30fc\u30b8\u30cb\u30a2\u5317\u90e8\uff09<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div><div class=\"ot-col span-1 h_center v_center\" ><p>GCV + BYOC<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\u7c73\u56fd\u6771\u90e8\uff08\u30aa\u30cf\u30a4\u30aa\u5dde\uff09<br \/>\n<span class=\"text-mid-gray text-14\">\u306f FedRAMP \u306e\u307f\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059<\/span><\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div><div class=\"ot-col span-1 h_center v_center\" ><p>GCV + BYOC<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\u7c73\u56fd\u897f\u90e8\uff08\u30aa\u30ec\u30b4\u30f3\uff09<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div><div class=\"ot-col span-1 h_center v_center\" ><p>GCV + BYOC<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div>\n<\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1711420832414{margin-bottom: 2rem !important;padding-top: 2.778rem !important;}&#8221;]<\/p>\n<h3 class=\"h5\">\u30e8\u30fc\u30ed\u30c3\u30d1\u3001\u4e2d\u6771\u3001\u30a2\u30d5\u30ea\u30ab<\/h3>\n<p>[\/vc_column_text]<div class=\"omnitable-scroll\"><div class=\"omnitable col-four orange-plain  scroll nomargin\" ><div class=\"ot-row header-row\" ><div class=\"ot-col span-1 h_left v_center\" ><p class=\"font-weight-regular\" style=\"text-align: center;\">AWS \u30ea\u30fc\u30b8\u30e7\u30f3<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p class=\"font-weight-regular\">Genesys Cloud<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p class=\"font-weight-regular\">\u30af\u30e9\u30a6\u30c9\u97f3\u58f0<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p class=\"font-weight-regular\">\u30e1\u30c7\u30a3\u30a2\u5c64<\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-4 h_left v_center\" ><p><strong>\u30b3\u30a2\u30ea\u30fc\u30b8\u30e7\u30f3<\/strong><\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\u6b27\u5dde\uff08\u30d5\u30e9\u30f3\u30af\u30d5\u30eb\u30c8\uff09<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div><div class=\"ot-col span-1 h_center v_center\" ><p>GCV + BYOC<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\u6b27\u5dde\uff08\u30a2\u30a4\u30eb\u30e9\u30f3\u30c9\uff09<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div><div class=\"ot-col span-1 h_center v_center\" ><p>GCV + BYOC<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\u6b27\u5dde\uff08\u30ed\u30f3\u30c9\u30f3\uff09<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div><div class=\"ot-col span-1 h_center v_center\" ><p>GCV + BYOC<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\u6b27\u5dde\uff08\u30c1\u30e5\u30fc\u30ea\u30c3\u30d2\uff09<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div><div class=\"ot-col span-1 h_center v_center\" ><p>GCV + BYOC<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\u30a2\u30e9\u30d6\u9996\u9577\u56fd\u9023\u90a6\uff08\u30c9\u30d0\u30a4\uff09<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div><div class=\"ot-col span-1 h_center v_center\" ><p>BYOC<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-4 h_left v_center\" ><p><strong>\u30b5\u30c6\u30e9\u30a4\u30c8\u30ea\u30fc\u30b8\u30e7\u30f3<\/strong><\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\u30a2\u30d5\u30ea\u30ab\uff08\u30b1\u30fc\u30d7\u30bf\u30a6\u30f3\uff09<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p>\u9069\u7528\u3067\u304d\u306a\u3044<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p>\u8a72\u5f53\u306a\u3057<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\u30e8\u30fc\u30ed\u30c3\u30d1\uff08\u30d1\u30ea\uff09<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p>\u9069\u7528\u3067\u304d\u306a\u3044<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p>\u8a72\u5f53\u306a\u3057<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div>\n<\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1711420852306{margin-bottom: 2rem !important;padding-top: 2.778rem !important;}&#8221;]<\/p>\n<h3 class=\"h5\">\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df<\/h3>\n<p>[\/vc_column_text]<div class=\"omnitable-scroll\"><div class=\"omnitable col-four orange-plain  scroll nomargin\" ><div class=\"ot-row header-row\" ><div class=\"ot-col span-1 h_left v_center\" ><p class=\"font-weight-regular\" style=\"text-align: center;\">AWS \u30ea\u30fc\u30b8\u30e7\u30f3<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p class=\"font-weight-regular\">Genesys Cloud<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p class=\"font-weight-regular\">\u30af\u30e9\u30a6\u30c9\u97f3\u58f0<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p class=\"font-weight-regular\">\u30e1\u30c7\u30a3\u30a2\u5c64<\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-4 h_left v_center\" ><p><strong>\u30b3\u30a2\u30ea\u30fc\u30b8\u30e7\u30f3<\/strong><\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\uff08\u30e0\u30f3\u30d0\u30a4\uff09<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div><div class=\"ot-col span-1 h_center v_center\" ><p>BYOC<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\uff08\u5927\u962a\uff09<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div><div class=\"ot-col span-1 h_center v_center\" ><p>GCV + BYOC<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\uff08\u30bd\u30a6\u30eb\uff09<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div><div class=\"ot-col span-1 h_center v_center\" ><p>GCV + BYOC<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\uff08\u30b7\u30f3\u30ac\u30dd\u30fc\u30eb\uff09<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div><div class=\"ot-col span-1 h_center v_center\" ><p>BYOC<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\uff08\u30b7\u30c9\u30cb\u30fc\uff09<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div><div class=\"ot-col span-1 h_center v_center\" ><p>BYOC<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\uff08\u6771\u4eac\uff09<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div><div class=\"ot-col span-1 h_center v_center\" ><p>GCV + BYOC<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-4 h_left v_center\" ><p><strong>\u30b5\u30c6\u30e9\u30a4\u30c8\u30ea\u30fc\u30b8\u30e7\u30f3<\/strong><\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\uff08\u9999\u6e2f\uff09<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p>\u8a72\u5f53\u306a\u3057<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p>\u8a72\u5f53\u306a\u3057<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\uff08\u30b8\u30e3\u30ab\u30eb\u30bf\uff09<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p>\u8a72\u5f53\u306a\u3057<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p>\u8a72\u5f53\u306a\u3057<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221; ct_stat_link=&#8221;url:https%3A%2F%2Fhelp.genesys.cloud%2Farticles%2Fservice-level-agreements%2F|target:_blank&#8221;]<\/p>\n<p class=\"font-weight-bold text-60\">99.99%<\/p>\n<p>\u306e\u30a2\u30c3\u30d7\u30bf\u30a4\u30e0\u3092\u8a87\u308b\u5b89\u5b9a\u6027\u306b\u512a\u308c\u305f SLA \u304c\u6700\u5927 100% \u306e\u30af\u30ec\u30c7\u30a3\u30c3\u30c8\u3092\u63d0\u4f9b<\/p>\n<p><strong>Genesys Cloud \u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u5951\u7d04 2025 \u5e74<\/strong>[\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\u5fa9\u5143\u529b\u3001\u9ad8\u54c1\u8cea\u3001\u63a5\u7d9a\u6027<\/h2>\n<p>Genesys \u306e\u5e83\u5927\u306a\u30b0\u30ed\u30fc\u30d0\u30eb \u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u3068\u30e1\u30c7\u30a3\u30a2\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306b\u3088\u308a\u3001100 \u304b\u56fd\u4ee5\u4e0a\u3067\u3001\u9045\u5ef6\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u3001\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u3092\u6700\u9069\u5316\u3057\u305f\u5e38\u6642\u63a5\u7d9a\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u5f3e\u529b\u6027\u306e\u3042\u308b\u30de\u30a4\u30af\u30ed\u30b5\u30fc\u30d3\u30b9\u578b\u30af\u30e9\u30a6\u30c9\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u3092\u57fa\u76e4\u306b\u3001\u4e16\u754c\u4e2d\u306e\u3069\u3053\u306b\u3044\u3066\u3082\u3001\u304a\u5ba2\u69d8\u3068\u3088\u308a\u8fd1\u304f\u3064\u306a\u304c\u308b\u5805\u7262\u3067\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\u696d\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308b\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u304a\u9078\u3073\u304f\u3060\u3055\u3044\u3002<\/h2>\n<p>Genesys Cloud \u306f\u3001\u4e16\u754c\u4e2d\u3067\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u306b\u6e96\u62e0\u3057\u305f AI \u6d3b\u7528\u578b\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u4f1a\u8a71\u304c\u660e\u77ad\u3067\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u304b\u3064\u5b89\u5168\u3067\u3042\u308a\u3001\u3055\u307e\u3056\u307e\u306a\u5730\u57df\u306e\u898f\u5236\u74b0\u5883\u306b\u6e96\u62e0\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u4fdd\u8a3c\u3057\u307e\u3059\u3002[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"text-black h5\">\u5e83\u7bc4\u56f2\u306a\u30b0\u30ed\u30fc\u30d0\u30eb\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u30fc\u3092\u6d3b\u7528<\/h3>\n<p>\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u5e83\u7bc4\u306a\u30b0\u30ed\u30fc\u30d0\u30eb\u5c55\u958b\u3068\u3001\u30ed\u30fc\u30ab\u30eb\u30d7\u30ec\u30bc\u30f3\u30b9\u3092\u6d3b\u7528\u3057\u3001\u3069\u3053\u306b\u3044\u3066\u3082\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u5b89\u5168\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5e38\u6642\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"text-black h5\">\u97f3\u58f0\u63a5\u7d9a\u3092\u6700\u9069\u5316\u3001\u9045\u5ef6\u3092\u6700\u5c0f\u5316<\/h3>\n<p>Genesys Cloud Voice \u3092\u3054\u5229\u7528\u306e\u5834\u5408\u3082\u3001\u5f53\u793e\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30e1\u30c7\u30a3\u30a2\u30fb\u30d5\u30a1\u30d6\u30ea\u30c3\u30af\u3068\u9023\u643a\u3057\u305f\u81ea\u793e\u30ad\u30e3\u30ea\u30a2\u3092\u3054\u5229\u7528\u306e\u5834\u5408\u3082\u3001\u9ad8\u54c1\u8cea\u306a\u4f1a\u8a71\u3068\u4fe1\u983c\u6027\u306e\u9ad8\u3044 AI \u306b\u3088\u308b\u81ea\u52d5\u5316\u306b\u5fc5\u8981\u306a\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"text-black h5\">\u30b0\u30ed\u30fc\u30d0\u30eb\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30fc\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3092\u9075\u5b88<\/h3>\n<p>\u62e1\u5927\u3092\u7d9a\u3051\u308b\u5305\u62ec\u7684\u306a\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u8a8d\u8a3c\u3092\u53d6\u5f97\u3057\u305f\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092<a href=\"https:\/\/www.genesys.com\/trust-center\">\u4fe1\u983c\u3057<\/a>\u3001\u8907\u96d1\u306a\u30b0\u30ed\u30fc\u30d0\u30eb\u898f\u5236\u74b0\u5883\u4e0b\u3067\u306e\u4e8b\u696d\u904b\u55b6\u3068\u9069\u5fdc\u3092\u6210\u529f\u306b\u5c0e\u304d\u307e\u3057\u3087\u3046\u3002[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"text-black h5\">\u9769\u65b0\u7684\u306a\u30af\u30e9\u30a6\u30c9\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u30fc\u3092\u6d3b\u7528<\/h3>\n<p>\u5f53\u793e\u306e\u7d71\u5408\u3055\u308c\u305f\u30e2\u30c0\u30f3\u306a SaaS <a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/cloud-architecture\">\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3<\/a>\u3067\u3001\u30b7\u30b9\u30c6\u30e0\u3092\u7d71\u5408\u3057\u3001\u6280\u8853\u7684\u8ca0\u50b5\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u3001\u5dee\u5225\u5316\u3055\u308c\u305f\u4f53\u9a13\u3092\u5275\u51fa\u3059\u308b\u80fd\u529b\u3092\u52a0\u901f\u3055\u305b\u3001\u696d\u52d9\u3092\u7c21\u7d20\u5316\u30fb\u9769\u65b0\u3057\u307e\u3057\u3087\u3046\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_single_image image=&#8221;599530&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\u4e16\u754c\u4e2d\u306e\u304a\u5ba2\u69d8\u304b\u3089\u4fe1\u983c\u3055\u308c\u308b \u30b8\u30a7\u30cd\u30b7\u30b9<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"btn-container justify-content-end \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"\/ja-jp\/customer-stories\" target=\"\" rel=\"\">\u9867\u5ba2\u4e8b\u4f8b\u306f\u3053\u3061\u3089<\/a><\/div>[\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column]<div class=\"component-customer-carousel default-layout\" data-current-active=\"0\" data-layout=\"default\" data-count=\"3\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item active\"><a class=\"logo-nav\" aria-label=\"View Siemens Healthineers story\" title=\"Siemens Healthineers\" href=\"#390749\"><img decoding=\"async\" class=\"company-logo\" alt=\"Siemens healthineers logo x250\" src=\"https:\/\/www.genesys.com\/media\/Siemens-Healthineers-logo-x250.png\" width=\"250\" height=\"61\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Unisys story\" title=\"Unisys\" href=\"#492840\"><img decoding=\"async\" class=\"company-logo\" alt=\"Unisys x280png\" src=\"https:\/\/www.genesys.com\/media\/Unisys_x280png.png\" width=\"280\" height=\"55\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View QBE story\" title=\"QBE\" href=\"#489664\"><img decoding=\"async\" class=\"company-logo\" alt=\"Qbe logox300\" src=\"https:\/\/www.genesys.com\/media\/QBE_logox300.png\" width=\"300\" height=\"87\"><\/a><\/div><\/div><div class=\"carousel-content-col\"><button aria-label=\"Previous panel\" title=\"Previous panel\" class=\"prev-control carousel-controls hidden\"><\/button><div class=\"customer-content active\" data-href=\"390749\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/siemens-healthineers\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Siemens healthineers hero\" src=\"https:\/\/www.genesys.com\/media\/Siemens_Healthineers-hero.jpg\" width=\"626\" height=\"361\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-lg\">\u300cWe completely redesigned our call flows and rolled out a new global contact center solution in just eight months \u2014 connecting 2,200 agents in 236 offices in 35 countries \u2014 a remarkable achievement that would have been unthinkable before.\u300d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Jochem Hostalka<\/p><p class=\"customer-title\">SVP IT, Siemens Healthineers<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">\u9867\u5ba2\u4e8b\u4f8b\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"492840\" data-index=\"1\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/unisys\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Customer story video thumbnail unisys\" src=\"https:\/\/www.genesys.com\/media\/customer-story_video-thumbnail_Unisys.jpg\" width=\"1216\" height=\"684\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-sm\">\u300cOur efforts have translated into enhanced customer satisfaction, particularly in terms of call quality and text-to-speech clarity. Additionally, sentiment analysis enables our managers and team leaders to pinpoint specific coaching needs and knowledge gaps more effectively. We are also considering gamification for the future, as it offers a fun way to recognize and reward our dedicated team members.\u300d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Aron Meyer<\/p><p class=\"customer-title\">Solution Architect, Digital Workplace Solutions, Unisys<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">\u9867\u5ba2\u4e8b\u4f8b\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"489664\" data-index=\"2\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/qbe\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Qbe hero\" src=\"https:\/\/www.genesys.com\/media\/QBE-hero.png\" width=\"626\" height=\"353\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-xl\">\u300c4,000 \u4eba\u3092\u65b0\u30b7\u30b9\u30c6\u30e0\u306b\u79fb\u884c\u3057\u306a\u304c\u3089\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u3092\u307e\u3063\u305f\u304f\u843d\u3068\u3055\u305a\u306b\u6e08\u3080\u3053\u3068\u3092\u60f3\u50cf\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u3053\u308c\u306f\u5927\u304d\u306a\u6210\u679c\u3067\u3059\u3002\u300d<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">\u9867\u5ba2\u4e8b\u4f8b\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a><\/div><button aria-label=\"Next panel\" title=\"Next panel\" class=\"next-control carousel-controls\"><\/button><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u63d0\u4f9b\u3059\u308b\u305d\u306e\u4ed6\u306e\u6a5f\u80fd<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"btn-container justify-content-end \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"\/ja-jp\/capabilities\" target=\"\" rel=\"\">\u3059\u3079\u3066\u306e\u6a5f\u80fd\u3092\u898b\u308b<\/a><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"capability-list icon-card-bg row gutter-small\"><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/cloud-and-salesforce\"><div class=\"card-body\"><h3 class=\"h5\">Genesys Cloud\u2122 \u3068 Salesforce \u306e\u9023\u643a<\/h3><p>\u30ab\u30b9\u30bf\u30de\u30fc\u30ea\u30ec\u30fc\u30b7\u30e7\u30f3\u7ba1\u7406\uff08CRM\uff09\u3068\u30b5\u30fc\u30d3\u30b9\u578b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff08CCaaS\uff09\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u7d71\u5408\u306b\u306f\u3001\u30d7\u30ea\u30d3\u30eb\u30c8\u306e Genesys Cloud for Salesforce \u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u304a\u52e7\u3081\u3057\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/servicenow-integration\"><div class=\"card-body\"><h3 class=\"h5\">ServiceNow \u3068\u306e\u9023\u643a<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/cloud-architecture\"><div class=\"card-body\"><h3 class=\"h5\">\u30af\u30e9\u30a6\u30c9\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u30fc<\/h3><p>\u591a\u5f69\u306a\u30cd\u30a4\u30c6\u30a3\u30d6\u6a5f\u80fd\u3092\u642d\u8f09\u3002\u3059\u3079\u3066\u3001\u5358\u4e00\u306e\u30b3\u30fc\u30c9\u30d9\u30fc\u30b9\u4e0a\u306b\u69cb\u7bc9\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/cloud-architecture-and-open-platform\"><div class=\"card-body\"><h3 class=\"h5\">\u30af\u30e9\u30a6\u30c9\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u30fc\u3068\u30aa\u30fc\u30d7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/h3><p>\u6280\u8853\u30b9\u30bf\u30c3\u30af\u3092\u6700\u65b0\u5316\u3057\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u52a0\u901f\u3055\u305b\u306a\u304c\u3089\u3001\u30bb\u30ad\u30e5\u30a2\u306a\u5e38\u6642\u904b\u7528\u3092\u5b9f\u73fe\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/security-and-compliance\"><div class=\"card-body\"><h3 class=\"h5\">\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30fc\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9<\/h3><p>\u904b\u7528\u5834\u6240\u3092\u554f\u308f\u305a\u3001\u9867\u5ba2\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3068\u9867\u5ba2\u30c7\u30fc\u30bf\u306e\u5b89\u5168\u6027\u3068\u6a5f\u5bc6\u6027\u3092\u78ba\u4fdd\u3057\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/integrations-apps\"><div class=\"card-body\"><h3 class=\"h5\">\u9023\u643a\u3068\u30a2\u30d7\u30ea<\/h3><p>\u6295\u8cc7\u52b9\u679c\u306e\u6700\u5927\u5316\uff1a\u65e2\u5b58\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3068\u512a\u79c0\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u6709\u52b9\u6d3b\u7528\u3092\u53ef\u80fd\u306b\u3059\u308b\u3001Genesys \u306e\u591a\u5f69\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/development\"><div class=\"card-body\"><h3 class=\"h5\">\u958b\u767a<\/h3><p>\u5927\u898f\u6a21\u306a\u6226\u7565\u7684\u4fa1\u5024\u306e\u69cb\u7bc9\u3092\u53ef\u80fd\u306b\u3059\u308b\u3001API \u30d5\u30a1\u30fc\u30b9\u30c8\u306e\u30aa\u30fc\u30d7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u6700\u65b0\u306e\u958b\u767a\u8005\u7528\u30c4\u30fc\u30eb\u3002\u8fc5\u901f\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;card-form-section&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\u4e16\u754c\u4e2d\u306e\u9867\u5ba2\u3068\u3064\u306a\u304c\u308b\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u53ef\u7528\u6027<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; el_class=&#8221;justify-content-center&#8221;][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-3 scrollable-row\"><div class=\"col-md-4 vertical-cards item-image grid-item card-col item-image grid_type-\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/developer.genesys.cloud\/\" target=\"_blank\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/genesys-cloud-developer-center-thumbnail.jpg\" height=\"480\" width=\"880\" alt=\"Genesys cloud developer center thumbnail\"><\/div><div class=\"card-body text-col\"><h3 class=\"item-title h6\">Genesys Cloud \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u6982\u8981<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards item-image grid-item card-col item-image grid_type-\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/developer.genesys.cloud\/\" target=\"_blank\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/genesys-cloud-developer-forum-thumbnail.jpg\" height=\"480\" width=\"880\" alt=\"Genesys cloud developer forum thumbnail\"><\/div><div class=\"card-body text-col\"><h3 class=\"item-title h6\">Genesys Cloud \u958b\u767a\u8005\u30bb\u30f3\u30bf\u30fc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/critical-capabilities-for-contact-center-as-a-service\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CC-25_Resource-landing-824x528-px-glass.png\" height=\"528\" width=\"824\" alt=\"Cc &#8217;25 resource landing 824&#215;528 px glass\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">\u30ec\u30dd\u30fc\u30c8<\/p><h3 class=\"item-title h6\">Genesys Cloud \u958b\u767a\u8005\u30d5\u30a9\u30fc\u30e9\u30e0<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; css=&#8221;.vc_custom_1760730611044{background-image: url(https:\/\/www.genesys.com\/media\/Threads-Right-Wave.png?id=549945) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_id=&#8221;demo&#8221; el_class=&#8221;px-0 py-2 px-md-5 py-md-5&#8243;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h4\">\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306f\u30b0\u30ed\u30fc\u30d0\u30eb\u306b\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306f\u30ed\u30fc\u30ab\u30eb\u306b<\/h2>\n<p>\u5b89\u5168\u3067\u56de\u5fa9\u529b\u306b\u512a\u308c\u305f\u9ad8\u54c1\u8cea\u306a\u4f1a\u8a71\u3092\u901a\u3058\u3066\u3001\u4e16\u754c\u4e2d\u306e\u304a\u5ba2\u69d8\u306b\u81ea\u4fe1\u3092\u6301\u3063\u3066\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002\u4eca\u3059\u3050\u30c7\u30e2\u3092\u4e88\u7d04\u3057\u3066\u3001\u305d\u306e\u65b9\u6cd5\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init no-bg-form yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">\u3088\u3046\u3053\u305d<\/span> <span id=\"person_info\"><span class=\"person_last\"><\/span>&nbsp;<span class=\"person_first\"><\/span> \u69d8<\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\u5225\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u60c5\u5831\u3092\u5165\u529b\u3057\u307e\u3059\u304b\uff1f<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"\u4f1a\u793e\u3067\u304a\u4f7f\u3044\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u3054\u5165\u529b\u304f\u3060\u3055\u3044\u3002\">\n        <label for=\"fe644\">\u4f1a\u793e\u3067\u304a\u4f7f\u3044\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u3054\u5165\u529b\u304f\u3060\u3055\u3044\u3002<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/capabilities\/512533\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ja-jp\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/capabilities\/512533\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"523586\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"E\u30e1\u30fc\u30eb\" placeholder=\"E\u30e1\u30fc\u30eb\">\n        <label for=\"fe192\">E\u30e1\u30fc\u30eb<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\u6c0f\">\n        <label for=\"fe191\">\u6c0f<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\u540d\">\n        <label for=\"fe190\">\u540d<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\u96fb\u8a71\u756a\u53f7\uff08\u534a\u89d2\u6570\u5b57\uff09\">\n        <label for=\"fe215\">\u96fb\u8a71\u756a\u53f7\uff08\u534a\u89d2\u6570\u5b57\uff09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219_jp\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"C-Level\">\u793e\u9577\u3001\u53d6\u7de0\u5f79<\/option><option value=\"VP\">\u57f7\u884c\u5f79\u54e1\u3001\u672c\u90e8\u9577<\/option><option value=\"Director\">\u90e8\u9577\u3001\u6b21\u9577\u3001\u5ba4\u9577\u3001\u30bb\u30f3\u30bf\u30fc\u9577<\/option><option value=\"Manager\">\u8ab2\u9577\u3001<\/option><option value=\"Staff\">\u4fc2\u9577\u3001\u4e3b\u4efb\u3001\u30ea\u30fc\u30c0\u30fc\u3001\u4e00\u822c\u793e\u54e1\u3001\u62c5\u5f53\u8005<\/option><option value=\"Unknown\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe219_jp\">\u5f79\u8077\u30ec\u30d9\u30eb<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Collections\">\u50b5\u6a29\u7ba1\u7406\u30fb\u50b5\u6a29\u56de\u53ce<\/option><option value=\"Contact Center Management\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u7ba1\u7406<\/option><option value=\"Customer Experience\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/option><option value=\"Customer Service\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9<\/option><option value=\"Ecommerce\/Digital Channels\">\u96fb\u5b50\u5546\u53d6\u5f15\/\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb<\/option><option value=\"Finance\">\u8ca1\u52d9\u90e8<\/option><option value=\"Human Resources\">\u4eba\u4e8b\u90e8<\/option><option value=\"Information Technology\">\u60c5\u5831\u6280\u8853<\/option><option value=\"IT Architecture\">IT\/\u60c5\u5831\u6280\u8853<\/option><option value=\"Marketing\">\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0<\/option><option value=\"Operations \/ Process Management\">\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9<\/option><option value=\"Production Management\">\u751f\u7523\u7ba1\u7406<\/option><option value=\"Purchasing\">\u8cfc\u8cb7<\/option><option value=\"Sales\">\u55b6\u696d<\/option><option value=\"Unknown\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe218\">\u8077\u7a2e<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\u9280\u884c<\/option><option value=\"Business Services\">\u305d\u306e\u4ed6\u30b5\u30fc\u30d3\u30b9\u696d\u5168\u822c<\/option><option value=\"Capital Markets\">\u8a3c\u5238\u30fb\u30ab\u30fc\u30c9\u30fb\u305d\u306e\u4ed6\u91d1\u878d<\/option><option value=\"Communications\">IT\u30fb\u60c5\u5831\u901a\u4fe1<\/option><option value=\"Consumer Products\">\u6d88\u8cbb\u8ca1<\/option><option value=\"Defense & Intelligence\">\u9632\u885b<\/option><option value=\"Education & Non-Profit\">\u5b66\u6821\u30fb\u975e\u55b6\u5229\u56e3\u4f53<\/option><option value=\"Energy & Utilities\"> \u30a8\u30cd\u30eb\u30ae\u30fc\uff08\u96fb\u529b\u30fb\u30ac\u30b9\u30fb\u6c34\u9053\uff09<\/option><option value=\"Entertainment\">\u30a8\u30f3\u30bf\u30fc\u30c6\u30a4\u30f3\u30e1\u30f3\u30c8<\/option><option value=\"Government\">\u884c\u653f\u6a5f\u95a2<\/option><option value=\"Insurance\">\u4fdd\u967a<\/option><option value=\"Life Sciences\">\u30d0\u30a4\u30aa\u30fb\u88fd\u85ac\u30fb\u533b\u7642\u6a5f\u5668\u88fd\u9020 <\/option><option value=\"Logistics\">\u904b\u8f38\u30fb\u7269\u6d41<\/option><option value=\"Manufacturing\">\u88fd\u9020<\/option><option value=\"Providers\">\u75c5\u9662\u30fb\u533b\u7642\u30fb\u4ecb\u8b77\u30b5\u30fc\u30d3\u30b9<\/option><option value=\"Retailers\">\u6d41\u901a\u30fb\u5c0f\u58f2<\/option><option value=\"Technology\">\u30c6\u30af\u30ce\u30ed\u30b8\u30fc<\/option><option value=\"Travel & Hospitality\">\u65c5\u884c\u30fb\u30db\u30c6\u30eb\u30fb\u98f2\u98df\u30fb\u822a\u7a7a\u30fb\u4ea4\u901a<\/option><option value=\"Other\">\u305d\u306e\u4ed6<\/option>\n        <\/select>\n        <label for=\"fe221\">\u696d\u754c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\u4f1a\u793e\u540d\">\n        <label for=\"fe193\">\u4f1a\u793e\u540d<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\u90fd\u9053\u5e9c\u770c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\u5f79\u8077\">\n        <label for=\"fe220\">\u5f79\u8077<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\u691c\u8a0e\u4e2d<\/option><option value=\"Gathering business requirements\">\u30d3\u30b8\u30cd\u30b9\u8981\u4ef6\u3092\u307e\u3068\u3081\u308b<\/option><option value=\"Comparing solutions\">\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6bd4\u8f03\u3059\u308b<\/option><option value=\"Ready for a conversation\">\u76f8\u8ac7\u3092\u5e0c\u671b\u3059\u308b<\/option>\n        <\/select>\n        <label for=\"fe222\">\u95b2\u89a7\u76ee\u7684<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1\uff5e20\u5e2d<\/option><option value=\"21-50\">21\uff5e50\u5e2d<\/option><option value=\"51-100\">51\uff5e100\u5e2d<\/option><option value=\"101-300\">101\uff5e300\u5e2d<\/option><option value=\"301-500\">301\uff5e500\u5e2d<\/option><option value=\"501-1000\">501\uff5e1000\u5e2d<\/option><option value=\">1000\">>1000\u5e2d<\/option><option value=\"No Contact Center\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u3082\u3063\u3066\u3044\u307e\u305b\u3093<\/option><option value=\"Don't Know\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe225\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5e2d\u6570\u3092\u304a\u9078\u3073\u304f\u3060\u3055\u3044\u3002<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u95a2\u3059\u308b\u60c5\u5831\u3092\u3001\u30e1\u30fc\u30eb\u3084\u96fb\u8a71\u3067\u9023\u7d61\u3059\u308b\u3053\u3068\u306b\u540c\u610f\u3057\u307e\u3059<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">\u30b8\u30a7\u30cd\u30b7\u30b9\u304b\u3089\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u3092\u5e0c\u671b\u3059\u308b<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\u30c7\u30e2\u3092\u7533\u3057\u8fbc\u3080\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\u30c7\u30e2\u3092\u7533\u3057\u8fbc\u3080\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/ja-jp\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text el_class=&#8221;thank-you&#8221;]<\/p>\n<h2 class=\"h3\">\u3054\u95a2\u5fc3\u3092\u304a\u5bc4\u305b\u3044\u305f\u3060\u304d\u3001\u8aa0\u306b\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3002<\/h2>\n<p>\u3054\u90fd\u5408\u306e\u3088\u3044\u65e5\u6642\u3092\u6c7a\u3081\u308b\u305f\u3081\u3001\u76f4\u63a5\u3054\u9023\u7d61\u3044\u305f\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\u3088\u304f\u3042\u308b\u8cea\u554f<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-lg-offset-2 vc_col-lg-8 vc_col-sm-offset-1&#8243;]<div class=\"component-accordion-container no-title\" data-display=\"accordion\"><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30dd\u30fc\u30c8\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30dd\u30fc\u30c8\u3068\u306f\u3001\u4e16\u754c\u4e2d\u306e\u3055\u307e\u3056\u307e\u306a\u5730\u57df\u3084\u30bf\u30a4\u30e0\u30be\u30fc\u30f3\u3067\u9867\u5ba2\u306b\u30b5\u30dd\u30fc\u30c8\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u56fd\u969b\u7684\u306b\u4e8b\u696d\u3092\u5c55\u958b\u3059\u308b\u3001\u307e\u305f\u306f\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u9867\u5ba2\u57fa\u76e4\u3092\u6301\u3064\u4f01\u696d\u306b\u3068\u3063\u3066\u3001\u3053\u308c\u306f\u4e0d\u53ef\u6b20\u306a\u8981\u7d20\u3067\u3059\u3002<\/p>\n<p>\u30b0\u30ed\u30fc\u30d0\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306e\u5834\u6240\u306b\u304b\u304b\u308f\u3089\u305a\u3001\u8fc5\u901f\u304b\u3064\u52b9\u679c\u7684\u306a\u652f\u63f4\u3092\u53d7\u3051\u3089\u308c\u308b\u3088\u3046\u3057\u307e\u3059\u3002\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30dd\u30fc\u30c8\u306b\u306f\u3001\u591a\u8a00\u8a9e\u30b5\u30dd\u30fc\u30c8\u300124 \u6642\u9593 365 \u65e5\u4f53\u5236\u306e\u53ef\u7528\u6027\u3001\u5730\u57df\u6587\u5316\u3084\u5e02\u5834\u52d5\u5411\u306b\u5bfe\u3059\u308b\u5305\u62ec\u7684\u306a\u7406\u89e3\u306a\u3069\u304c\u542b\u307e\u308c\u307e\u3059\u3002\u30b0\u30ed\u30fc\u30d0\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3001\u5f37\u56fa\u306a\u95a2\u4fc2\u3092\u69cb\u7bc9\u3057\u3001\u6700\u7d42\u7684\u306b\u306f\u30b0\u30ed\u30fc\u30d0\u30eb\u5e02\u5834\u3067\u306e\u6210\u529f\u3092\u4fc3\u9032\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u30b0\u30ed\u30fc\u30d0\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u306f\u3001\u9867\u5ba2\u306e\u6240\u5728\u5730\u306b\u95a2\u4fc2\u306a\u304f\u3001\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u901a\u3058\u3066\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3053\u3068\u3092\u610f\u5473\u3057\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3051\u308b\u30b0\u30ed\u30fc\u30d0\u30eb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08GX\uff09\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306f\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u898f\u6a21\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u304a\u3051\u308b\u54c1\u8cea\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5168\u4f53\u7684\u306b\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u53ef\u80fd\u306a\u3001\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6307\u3057\u307e\u3059\u3002\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u5bb9\u6613\u3055\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u3001\u7570\u306a\u308b\u6587\u5316\u306e\u5c0a\u91cd\u3001\u3055\u307e\u3056\u307e\u306a\u30ea\u30fc\u30b8\u30e7\u30f3\u306b\u304a\u3051\u308b\u4e00\u8cab\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u63d0\u4f9b\u306a\u3069\u3001\u591a\u69d8\u306a\u5074\u9762\u304c\u3042\u308a\u307e\u3059\u3002\u30c7\u30b8\u30bf\u30eb \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0 (DXP) \u306f GX \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u306a\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u304c\u3001\u3059\u3079\u3066\u304c GX \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u306a\u308b\u308f\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>DXP \u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u4f01\u696d\u306f\u3042\u3089\u3086\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u304b\u3089\u5b9a\u578b\u7684\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u30c7\u30b8\u30bf\u30eb\u9867\u5ba2\u4f53\u9a13\u306b\u5909\u63db\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001GX \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u3069\u3053\u304b\u3089\u3067\u3082\u305d\u308c\u3092\u5b9f\u884c\u3067\u304d\u307e\u3059\u3002\u30b3\u30f3\u30c6\u30f3\u30c4\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\uff08CMS\uff09\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30ea\u30ec\u30fc\u30b7\u30e7\u30f3\u7ba1\u7406\uff08CRM\uff09\u30b7\u30b9\u30c6\u30e0\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306a\u3069\u3001\u3042\u3089\u3086\u308b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30b9\u30bf\u30c3\u30af\u3068\u3059\u3079\u3066\u306e\u30c7\u30fc\u30bf\u30bd\u30fc\u30b9\u3092 1 \u304b\u6240\u3067\u7ba1\u7406\u3067\u304d\u308b\u70b9\u3082\u7279\u9577\u306e\u3072\u3068\u3064\u3067\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u53ef\u7528\u6027\u3092\u9ad8\u3081\u308b\u3068\u3001\u3069\u306e\u3088\u3046\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u53ef\u7528\u6027\u3092\u5411\u4e0a\u3055\u305b\u308b\u3068\u3001\u4f01\u696d\u306f\u3088\u308a\u591a\u304f\u306e\u5834\u6240\u3067\u3001\u3088\u308a\u591a\u304f\u306e\u4eba\u306b\u30b5\u30fc\u30d3\u30b9\u3084\u88fd\u54c1\u3092\u5c4a\u3051\u308b\u6a5f\u4f1a\u304c\u5897\u3048\u3001\u9867\u5ba2\u57fa\u76e4\u3092\u62e1\u5927\u3057\u3001\u53ce\u76ca\u3092\u5897\u52a0\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3055\u307e\u3056\u307e\u306a\u5730\u57df\u306b\u5206\u6563\u3057\u3066\u3044\u308b\u65e2\u5b58\u9867\u5ba2\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3082\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u9867\u5ba2\u304c\u8cfc\u5165\u5f8c\u3001\u554f\u984c\u304c\u767a\u751f\u3057\u305f\u969b\u306b\u3001\u4f01\u696d\u306b\u9023\u7d61\u3092\u53d6\u3063\u3066\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u306a\u3044\u3068\u3001\u660e\u3089\u304b\u306b\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u53ef\u7528\u6027\u3068\u306f\u3001\u6c7a\u3057\u3066\uff08\u5c11\u306a\u304f\u3068\u3082\u307b\u3068\u3093\u3069\uff09\u305d\u308c\u304c\u767a\u751f\u3057\u306a\u3044\u3053\u3068\u3092\u610f\u5473\u3057\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30af\u30e9\u30a6\u30c9\u30fb\u30e1\u30c7\u30a3\u30a2\u30fb\u30d5\u30a1\u30d6\u30ea\u30c3\u30af\u3068\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Genesys Cloud \u306e Global Media Fabric \u306a\u3069\u306e\u30af\u30e9\u30a6\u30c9\u30fb\u30e1\u30c7\u30a3\u30a2\u30fb\u30d5\u30a1\u30d6\u30ea\u30c3\u30af\u306f\u3001\u4e16\u754c\u4e2d\u306e\u30b3\u30a2\u30ea\u30fc\u30b8\u30e7\u30f3\u3084\u30b5\u30c6\u30e9\u30a4\u30c8\u30fb\u30e1\u30c7\u30a3\u30a2\u30fb\u30ea\u30fc\u30b8\u30e7\u30f3\u3092\u30ab\u30d0\u30fc\u3057\u3001\u4e00\u4f53\u5316\u3055\u308c\u305f\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30e1\u30c7\u30a3\u30a2\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u3092\u63d0\u4f9b\u3059\u308b\u9769\u65b0\u7684\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3067\u3059\u3002\u3053\u306e\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u3067\u306f\u3001\u97f3\u58f0\u3084\u52d5\u753b\u306a\u3069\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30fb\u30e1\u30c7\u30a3\u30a2\u304c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u9867\u5ba2\u306e\u3044\u305a\u308c\u304b\u3089\u3082\u8fd1\u3044\u5834\u6240\u306b\u7f6e\u304b\u308c\u307e\u3059\u3002\u305d\u3057\u3066\u3001\u30d5\u30a1\u30d6\u30ea\u30c3\u30af\u5185\u306e\u6700\u9069\u306a\u30d1\u30b9\u3092\u7d4c\u7531\u3057\u3066\u30e1\u30c7\u30a3\u30a2\u3092\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u30ec\u30a4\u30c6\u30f3\u30b7\u30fc\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u3001\u901a\u4fe1\u54c1\u8cea\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u304a\u3044\u3066\u3001\u4fe1\u983c\u3067\u304d\u308b\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u53ef\u7528\u6027\u3092\u63d0\u4f9b\u3059\u308b\u4f01\u696d\u306f\u3069\u3053\u3067\u3057\u3087\u3046\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Gartner<a href=\"https:\/\/www.genesys.com\/ja-jp\/gbc\/gartner-reports\">\u300cContact Center as a Service \u306e\u30af\u30ea\u30c6\u30a3\u30ab\u30eb\u30fb\u30b1\u30fc\u30d1\u30d3\u30ea\u30c6\u30a3\u300d<\/a>\u30ec\u30dd\u30fc\u30c8\u306b\u304a\u3044\u3066\u3001Genesys \u306f\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3067\u6700\u4e0a\u4f4d\uff084.13\/5\uff09\u306b\u8a55\u4fa1\u3055\u308c\u307e\u3057\u305f\u3002\u30cf\u30a4\u30d1\u30fc\u30b9\u30b1\u30fc\u30e9\u30fc\u3068UCaaS\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306f\u5f37\u529b\u306a\u30b0\u30ed\u30fc\u30d0\u30eb\u30ea\u30fc\u30c1\u3092\u8a87\u308a\u307e\u3059\u304c\u3001\u305d\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30bb\u30c3\u30c8\u306f\u305d\u308c\u307b\u3069\u5805\u7262\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u307e\u305f\u3001\u304b\u306a\u308a\u6d17\u7df4\u3055\u308c\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u6a5f\u80fd\u3092\u5099\u3048\u305f\u4ed6\u306eCCaaS\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3082\u5b58\u5728\u3057\u307e\u3059\u304c\u3001\u305d\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u3068\u30d7\u30ec\u30bc\u30f3\u30b9\u306f\u9650\u5b9a\u7684\u3067\u3042\u308b\u50be\u5411\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001Genesys Cloud\u306f\u3001\u5e45\u5e83\u304f\u5965\u6df1\u3044\u6a5f\u80fd\u30bb\u30c3\u30c8\u3092\u5fc5\u8981\u3068\u3059\u308b\u30b0\u30ed\u30fc\u30d0\u30eb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u6700\u9069\u306a\u9078\u629e\u80a2\u3067\u3059\u3002<\/p>\n<p class=\"text-14\"><sup>1<\/sup> Gartner\u00ae Critical Capabilities\u2122 for Contact Center as a Service\u3001Jason Bridge\u3001Drew Kraus\u3001Pri Rathnayake\u3001Pankil Sheth\u3001Megan Fernandez\u30012025 \u5e74 9 \u6708 10 \u65e5\u3002<\/p>\n<p class=\"text-14\">Gartner \u306f\u3001\u305d\u306e\u8abf\u67fb\u51fa\u7248\u7269\u306b\u63cf\u304b\u308c\u3066\u3044\u308b\u3044\u304b\u306a\u308b\u30d9\u30f3\u30c0\u30fc\u3001\u88fd\u54c1\u3001\u307e\u305f\u306f\u30b5\u30fc\u30d3\u30b9\u3082\u63a8\u5968\u3059\u308b\u3082\u306e\u3067\u306f\u306a\u304f\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30e6\u30fc\u30b6\u30fc\u306b\u5bfe\u3057\u3001\u6700\u9ad8\u306e\u8a55\u4fa1\u307e\u305f\u306f\u305d\u306e\u4ed6\u306e\u6307\u5b9a\u3092\u53d7\u3051\u305f\u30d9\u30f3\u30c0\u30fc\u306e\u307f\u3092\u9078\u629e\u3059\u308b\u3088\u3046\u52a9\u8a00\u3059\u308b\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002Gartner \u306e\u8abf\u67fb\u51fa\u7248\u7269\u306f\u3001Gartner \u306e\u8abf\u67fb\u7d44\u7e54\u306e\u610f\u898b\u3067\u69cb\u6210\u3055\u308c\u3066\u304a\u308a\u3001\u4e8b\u5b9f\u306e\u8868\u660e\u3068\u89e3\u91c8\u3055\u308c\u308b\u3079\u304d\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002Gartner \u306f\u3001\u672c\u8abf\u67fb\u306b\u95a2\u3057\u3066\u3001\u5546\u54c1\u6027\u307e\u305f\u306f\u7279\u5b9a\u76ee\u7684\u3078\u306e\u9069\u5408\u6027\u306e\u3044\u304b\u306a\u308b\u4fdd\u8a3c\u3092\u542b\u3080\u3001\u660e\u793a\u7684\u307e\u305f\u306f\u9ed9\u793a\u7684\u306a\u4e00\u5207\u306e\u4fdd\u8a3c\u3092\u5426\u8a8d\u3057\u307e\u3059\u3002<\/p>\n<p class=\"text-14\">GARTNER \u306f Gartner, Inc. \u306e\u767b\u9332\u5546\u6a19\u304a\u3088\u3073\u30b5\u30fc\u30d3\u30b9\u30de\u30fc\u30af\u3001Magic Quadrant \u306f\u7c73\u56fd\u304a\u3088\u3073\u305d\u306e\u4ed6\u306e\u56fd\u306b\u304a\u3051\u308b Gartner, Inc. \u304a\u3088\u3073\u305d\u306e\u95a2\u9023\u4f1a\u793e\u306e\u767b\u9332\u5546\u6a19\u3067\u3042\u308a\u3001\u672c\u66f8\u3067\u306f\u8a31\u53ef\u3092\u5f97\u3066\u4f7f\u7528\u3057\u3066\u3044\u307e\u3059\u3002\u7121\u65ad\u8ee2\u8f09\u3092\u7981\u3058\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div 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