{"id":509582,"date":"2024-03-14T10:44:36","date_gmt":"2024-03-14T17:44:36","guid":{"rendered":"https:\/\/www.genesys.com\/capabilities\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e5%88%86%e6%9e%90"},"modified":"2026-01-07T01:40:36","modified_gmt":"2026-01-07T09:40:36","slug":"journey-analytics","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ja-jp\/capabilities\/journey-analytics","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1767777844062{margin-bottom: 2rem !important;}&#8221;]<\/p>\n<h1>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790\u306b\u3088\u308b\u9867\u5ba2\u4f53\u9a13\u306e\u6570\u5024\u5316<\/h1>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790\u3068\u306f\u3001\u9867\u5ba2\u304c\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u8a8d\u77e5\u3057\u3066\u304b\u3089\u8cfc\u5165\u30fb\u5229\u7528\u30fb\u30ea\u30d4\u30fc\u30c8\u30fb\u30d5\u30a1\u30f3\u5316\u306b\u81f3\u308b\u307e\u3067\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u300c\u9867\u5ba2\u306e\u65c5\u300d\u306b\u898b\u7acb\u3066\u3001\u9867\u5ba2\u306e\u884c\u52d5\u3084\u5fc3\u7406\u3092\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u3066\u5206\u6790\u3059\u308b\u3053\u3068\u3002\u3053\u306e\u5206\u6790\u3092\u901a\u3058\u3066\u3001\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u306e\u5404\u6bb5\u968e\u3067\u306e\u8ab2\u984c\u3092\u767a\u898b\u3057\u3001\u9069\u5207\u306a\u60c5\u5831\u63d0\u4f9b\u3084\u6539\u5584\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u9ad8\u3081\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u52b9\u679c\u3092\u6700\u5927\u5316\u3059\u308b\u3053\u3068\u304c\u76ee\u7684\u3067\u3059\u3002[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#demo\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"genesys-image align-center play-button\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/B72XQQKRDew\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/customer-journey_video-thumbnail-grey.png\" alt=\"Customer journey video thumbnail grey\" width=\"880\" height=\"480\" class=\"rounded-xs\"\/><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><div class=\"play-label ms-1\"><p class=\"mb-0 play-title\">Play<\/p><\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790\u306b\u3088\u308b\u9867\u5ba2\u884c\u52d5\u306e\u6e2c\u5b9a\u3068\u76e3\u8996<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\u5206\u6790\u30c7\u30fc\u30bf\u306e\u8fc5\u901f\u304b\u3064\u5bb9\u6613\u306a\u6d3b\u7528<\/h3>\n<p>Genesys Cloud \u306e\u30a4\u30d9\u30f3\u30c8\u30c7\u30fc\u30bf\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u3042\u3089\u3086\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u304b\u3089\u60c5\u5831\u3092\u53ce\u96c6\u3057\u3001\u7d71\u4e00\u3055\u308c\u305f\u30c7\u30fc\u30bf\u30e2\u30c7\u30eb\u3092\u69cb\u7bc9\u3059\u308b\u3053\u3068\u3067\u3001\u52b9\u7387\u7684\u306a\u9867\u5ba2\u5206\u6790\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\u30b8\u30e3\u30fc\u30cb\u30fc\u53ef\u8996\u5316\u306b\u3088\u308b\u9867\u5ba2\u4f53\u9a13\u306e\u628a\u63e1<\/h3>\n<p>\u9867\u5ba2\u306e\u5b9f\u969b\u306e\u4f53\u9a13\u3092\u8996\u899a\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u8ab2\u984c\u3068\u306a\u308b\u63a5\u70b9\u3092\u7279\u5b9a\u3002\u3055\u3089\u306b\u3001\u5404\u30b8\u30e3\u30fc\u30cb\u30fc\u304c<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/basic-to-improve-cs\">\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CSAT\uff09<\/a>\u3084\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u306b\u4e0e\u3048\u308b\u5f71\u97ff\u3092\u6e2c\u5b9a\u3057\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/proactive-service-using-ai-to-anticipate-customer-needs\">\u9867\u5ba2\u30cb\u30fc\u30ba<\/a>\u5206\u6790\u3092\u901a\u3058\u3066\u6539\u5584\u3078\u3068\u3064\u306a\u3052\u307e\u3059\u3002<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\u30c7\u30fc\u30bf\u30c9\u30ea\u30d6\u30f3\u306b\u3088\u308b\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a<\/h3>\n<p>\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u304f\u53ef\u8996\u5316\u306f\u3001\u9759\u7684\u306a\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3067\u306f\u5f97\u3089\u308c\u306a\u3044\u65b0\u305f\u306a\u767a\u898b\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u554f\u984c\u70b9\u3092\u660e\u78ba\u5316\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3092\u52b9\u7387\u5316\u30fb\u6700\u9069\u5316\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u4e0a\u3052\u308b\u65b9\u6cd5\u3092\u5177\u4f53\u5316\u3002\u305d\u306e\u7d50\u679c\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u3060\u3051\u3067\u306a\u304f\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-customer-loyalty\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u30fc<\/a>\u5f37\u5316\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\u307b\u307c\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5206\u6790<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2&#8243;][vc_single_image image=&#8221;537227&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; el_class=&#8221;overflow-hidden rounded border border-lgray&#8221;][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"text-22\">\u30b8\u30e3\u30fc\u30cb\u30fc\u30d5\u30ed\u30fc<\/h3>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790\u306b\u3088\u308a\u3001\u8acb\u6c42\u66f8\u306e\u652f\u6255\u3044\u3001\u30a2\u30ab\u30a6\u30f3\u30c8\u60c5\u5831\u306e\u66f4\u65b0\u306a\u3069\u983b\u51fa\u306e\u5229\u7528\u5834\u9762\u306e\u7d4c\u8def\u3092\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002\u9867\u5ba2\u304c\u4e0d\u8981\u306b\u30c1\u30e3\u30cd\u30eb\u3092\u5207\u308a\u66ff\u3048\u308b\u7b87\u6240\u3001\u540c\u3058\u884c\u52d5\u3092\u7e70\u308a\u8fd4\u3059\u7b87\u6240\u3001\u96e2\u8131\u3084\u3064\u307e\u305a\u304d\u304c\u751f\u3058\u308b\u7b87\u6240\u3092\u7279\u5b9a\u3057\u3001\u30d7\u30ed\u30bb\u30b9\u3092\u6539\u5584\u3002\u9867\u5ba2\u5206\u6790\u3084\u9867\u5ba2\u30cb\u30fc\u30ba\u5206\u6790\u3092\u8e0f\u307e\u3048\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u4e0a\u3052\u308b\u65b9\u6cd5\u3092\u660e\u78ba\u5316\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"text-22\">\u30b8\u30e3\u30fc\u30cb\u30fc\u30a2\u30ca\u30e9\u30a4\u30b6\u30fc<\/h3>\n<p>\u9867\u5ba2\u304c\u81ea\u5206\u3067\u5bfe\u5fdc\u3067\u304d\u308b\u30c1\u30e3\u30cd\u30eb\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5bfe\u5fdc\u3059\u308b\u30c1\u30e3\u30cd\u30eb\u3092\u307e\u305f\u3044\u3060\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u3001\u9014\u5207\u308c\u308b\u3053\u3068\u306a\u304f\u4e00\u4f53\u7684\u306b\u5206\u6790\u3002Genesys Cloud\u3067\u306f\u3001\u5f93\u6765\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u6307\u6a19\u306b\u3068\u3069\u307e\u3089\u305a\u3001\u9867\u5ba2\u306e\u884c\u52d5\u304c\u81ea\u5df1\u89e3\u6c7a\u7387\u3084\u96e2\u8131\u3001\u3055\u3089\u306b\u306f\u96e2\u53cd\u306b\u3069\u306e\u3088\u3046\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u304b\u3092\u6e2c\u5b9a\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CSAT\uff09\u306e\u5411\u4e0a\u3084\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30fc\u3092\u9ad8\u3081\u308b\u305f\u3081\u306e\u6539\u5584\u70b9\u3092\u660e\u78ba\u306b\u628a\u63e1\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"text-22\">\u30d5\u30a1\u30cd\u30eb\u5206\u6790<\/h3>\n<p>\u6bb5\u968e\u3054\u3068\u306e\u6210\u679c\u3092\u8abf\u3079\u308b\u3053\u3068\u3067\u3001\u554f\u984c\u304c\u8d77\u304d\u3084\u3059\u3044\u5834\u6240\u3084\u9032\u307f\u304c\u6b62\u307e\u3063\u3066\u3044\u308b\u90e8\u5206\u3092\u306f\u3063\u304d\u308a\u898b\u3064\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u5404\u30b9\u30c6\u30c3\u30d7\u3067\u3069\u308c\u304f\u3089\u3044\u306e\u9867\u5ba2\u304c\u96e2\u308c\u3066\u3044\u308b\u304b\u3092\u6bd4\u3079\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u81ea\u8eab\u3067\u3067\u304d\u308b\u624b\u7d9a\u304d\uff08\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\uff09\u3084\u554f\u984c\u89e3\u6c7a\u304c\u3001\u4f01\u696d\u3068\u9867\u5ba2\u306e\u53cc\u65b9\u306b\u3069\u308c\u3060\u3051\u5f79\u7acb\u3063\u3066\u3044\u308b\u304b\u3092\u78ba\u304b\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u304a\u5ba2\u3055\u307e\u306e\u3084\u308a\u3068\u308a\u306e\u6d41\u308c\u3084\u3001\u554f\u984c\u306e\u5f15\u304d\u7d99\u304e\u3001\u7e70\u308a\u8fd4\u3057\u306e\u3084\u308a\u3068\u308a\u3092\u8ffd\u3044\u304b\u3051\u308b\u3053\u3068\u3067\u3001\u65b0\u3057\u3044\u884c\u52d5\u306e\u6c17\u3065\u304d\u3092\u53d6\u5f97\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3092\u3088\u308a\u3088\u304f\u6574\u3048\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u3055\u3089\u306b\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail   \" href=\"https:\/\/www.mckinsey.com\/business-functions\/growth-marketing-and-sales\/our-insights\/prediction-the-future-of-cx\" target=\"_blank\" rel=\"noopener\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"1440\" height=\"785\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/mckinsey-report-thumb.png\" alt=\"mckinsey-report-thumb\" ><\/div><div class=\"card-body\"><p class=\"h2\">4%<\/p>\n<p class=\"text-22\">\u300cCX \u65bd\u7b56\u306e ROI \u3092\u73fe\u5728\u306e\u30b7\u30b9\u30c6\u30e0\u3067\u8a08\u7b97\u3067\u304d\u308b\u300d\u3068\u56de\u7b54\u3057\u305f CX \u30ea\u30fc\u30c0\u30fc\u306e\u5272\u5408<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\u30ec\u30dd\u30fc\u30c8\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u696d\u7e3e\u5411\u4e0a\u3092\u5b9f\u73fe\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790<\/h2>\n<p>CX\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff09\u306e\u91cd\u8981\u6027\u306f\u3001\u3053\u308c\u307e\u3067\u306b\u306a\u304f\u9ad8\u307e\u3063\u3066\u3044\u307e\u3059\u3002\u6700\u9069\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u306f\u3001CX\u3092\u5f37\u5316\u3059\u308b\u305f\u3081\u306e\u6709\u52b9\u306a\u65b9\u6cd5\u3067\u3059\u3002\u9867\u5ba2\u306e\u7acb\u5834\u306b\u7acb\u3061\u3001\u305d\u306e\u884c\u52d5\u3092\u6b63\u3057\u304f\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u521d\u3081\u3066\u9867\u5ba2\u30cb\u30fc\u30ba\u306b\u57fa\u3065\u304d\u3001\u76ee\u7684\u3084\u6c42\u3081\u308b\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u65b9\u6cd5\u3092\u628a\u63e1\u3067\u304d\u307e\u3059\u3002\u5b9f\u969b\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3067\u306e\u3084\u308a\u53d6\u308a\u3092\u7d99\u7d9a\u7684\u306b\u6e2c\u5b9a\u3057\u3001CX\u3068\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u304c\u3001\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u306e\u5411\u4e0a\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u62e1\u5927\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790\u306f\u3001\u30c7\u30fc\u30bf\u30b5\u30a4\u30a8\u30f3\u30c6\u30a3\u30b9\u30c8\u3084\u30a2\u30ca\u30ea\u30b9\u30c8\u3060\u3051\u3067\u306a\u304f\u3001\u30d3\u30b8\u30cd\u30b9\u90e8\u9580\u306e\u62c5\u5f53\u8005\u3092\u542b\u3080\u4f01\u696d\u5185\u306e\u3042\u3089\u3086\u308b\u30c1\u30fc\u30e0\u306b\u4fa1\u5024\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u3002\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u6b63\u3057\u304f\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u4e8b\u696d\u3068\u9867\u5ba2\u4f53\u9a13\u3092\u8abf\u548c\u3055\u305b\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u5177\u4f53\u7684\u306a\u65b9\u6cd5\u3092\u660e\u3089\u304b\u306b\u3057\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30fc\u306e\u5411\u4e0a\u306b\u3082\u3064\u306a\u3052\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\u5b9f\u7528\u7684\u306a\u6c17\u3065\u304d\u3092\u5f97\u308b\u6b21\u4e16\u4ee3\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790<\/h2>\n<p style=\"text-align: center;\">Genesys Cloud\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790\u30c4\u30fc\u30eb\u306f\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/digital\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb<\/a>\u3067\u306e\u3084\u308a\u53d6\u308a\u3092\u307b\u307c\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u53ef\u8996\u5316\u3002\u7cbe\u5ea6\u306e\u9ad8\u3044\u9867\u5ba2\u5206\u6790\u3092\u652f\u3048\u308b\u5c02\u7528\u30c4\u30fc\u30eb\u3060\u304b\u3089\u3053\u305d\u3001\u660e\u78ba\u3067\u4e00\u8cab\u3057\u305f\u610f\u601d\u6c7a\u5b9a\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1618854940659{padding-top: 0px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"h5\">\u30c7\u30fc\u30bf\u6e96\u5099\u4e0d\u8981\u3067\u30a2\u30ca\u30ea\u30b9\u30c8\u306e\u52b9\u7387\u3092\u5411\u4e0a<\/h3>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790\u306b\u306f\u3001\u8907\u96d1\u306a\u4f5c\u696d\u3084\u7e70\u308a\u8fd4\u3057\u306e\u624b\u9593\u306f\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093\u3002Genesys Cloud CX\u2122 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u306f\u3001\u30c7\u30fc\u30bf\u306e\u53ce\u96c6\u3084\u5909\u63db\u3092\u3042\u3089\u304b\u3058\u3081\u51e6\u7406\u3059\u308b\u305f\u3081\u3001\u30a2\u30ca\u30ea\u30b9\u30c8\u306f\u65e5\u3005\u306e\u4f5c\u696d\u304b\u3089\u89e3\u653e\u3055\u308c\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u5206\u6790\u306b\u96c6\u4e2d\u3067\u304d\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u305f\u3081\u306e\u65b9\u6cd5\u3092\u8fc5\u901f\u306b\u898b\u3064\u3051\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"h5\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u53ef\u8996\u5316\u306b\u3088\u308b\u4f53\u9a13\u5411\u4e0a<\/h3>\n<p>\u9867\u5ba2\u3068\u306e\u3084\u308a\u3068\u308a\u306e\u6d41\u308c\u3092\u53cc\u65b9\u5411\u3067\u5206\u304b\u308a\u3084\u3059\u304f\u53ef\u8996\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u30b9\u30e0\u30fc\u30ba\u306b\u9032\u3080\u90e8\u5206\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u59a8\u3052\u308b\u8981\u56e0\u3092\u660e\u78ba\u306b\u628a\u63e1\u3067\u304d\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u300c\u9867\u5ba2\u304c\u554f\u3044\u5408\u308f\u305b\u3092\u3059\u308b\u7406\u7531\u306f\u4f55\u304b\u300d\u300c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3064\u306a\u304c\u308b\u524d\u306b\u3069\u306e\u3088\u3046\u306a\u624b\u9806\u3092\u8e0f\u3093\u3067\u3044\u308b\u306e\u304b\u300d\u3068\u3044\u3063\u305f\u554f\u3044\u306b\u7b54\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u696d\u52d9\u30d5\u30ed\u30fc\u4e0a\u306e\u8ab2\u984c\u3092\u8fc5\u901f\u306b\u6539\u5584\u3067\u304d\u307e\u3059\u3002\u7d50\u679c\u3068\u3057\u3066\u4f53\u9a13\u5168\u4f53\u304c\u5411\u4e0a\u3057\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30fc\u306e\u5f37\u5316\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"h5\">\u9867\u5ba2\u884c\u52d5\u306e\u7d99\u7d9a\u7684\u306a\u6e2c\u5b9a\u3068\u76e3\u8996<\/h3>\n<p>\u3042\u3089\u3086\u308b\u9867\u5ba2\u3068\u306e\u3084\u308a\u3068\u308a\u3092\u5206\u6790\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790\u304b\u3089\u5f97\u3089\u308c\u308b\u60c5\u5831\u3092\u3059\u3050\u306b\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002\u5c02\u9580\u7684\u306a\u77e5\u8b58\u304c\u306a\u304f\u3066\u3082\u3001\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u305f\u5224\u65ad\u304c\u53ef\u80fd\u3002Genesys Cloud \u306f\u9867\u5ba2\u306e\u884c\u52d5\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u5171\u6709\u3067\u304d\u308b\u305f\u3081\u3001\u30c1\u30e3\u30cd\u30eb\u7ba1\u7406\u8005\u304b\u3089\u7d4c\u55b6\u5c64\u307e\u3067\u3001\u5168\u54e1\u304c\u540c\u3058\u57fa\u76e4\u3067\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u5c0e\u5165\u3082\u7c21\u5358\u3067\u3001\u9577\u6642\u9593\u306e\u7814\u4fee\u3092\u5fc5\u8981\u3068\u305b\u305a\u3001\u521d\u65e5\u304b\u3089\u5229\u7528\u3092\u958b\u59cb\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"h5\">\u75c7\u72b6\u3060\u3051\u3067\u306a\u304f\u3001\u554f\u984c\u306e\u6839\u672c\u7684\u306a\u539f\u56e0\u3092\u8a3a\u65ad<\/h3>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u5f37\u307f\u3068\u8ab2\u984c\u3092\u7dcf\u5408\u7684\u306b\u628a\u63e1\u3067\u304d\u308b\u305f\u3081\u3001\u78ba\u304b\u306a\u5224\u65ad\u306b\u3064\u306a\u3052\u307e\u3059\u3002\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u304c\u767a\u751f\u3059\u308b\u5834\u6240\u3084\u30bf\u30a4\u30df\u30f3\u30b0\u3001\u96e2\u8131\u304c\u8d77\u304d\u308b\u30dd\u30a4\u30f3\u30c8\u3092\u8ffd\u8de1\u3057\u3001\u9867\u5ba2\u304c\u30b9\u30e0\u30fc\u30ba\u306b\u9032\u3080\u5834\u9762\u3068\u3064\u307e\u305a\u304f\u5834\u9762\u3092\u660e\u78ba\u306b\u7279\u5b9a\u3002\u3055\u3089\u306b\u539f\u56e0\u3092\u6df1\u304f\u5206\u6790\u3057\u3001\u672c\u5f53\u306b\u6539\u5584\u3059\u3079\u304d\u8ab2\u984c\u3092\u898b\u6975\u3081\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3068\u9867\u5ba2\u30cb\u30fc\u30ba\u306b\u57fa\u3065\u304f\u6539\u5584\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div  class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"><div class=\"row align-items-center image-stack card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"300\" height=\"92\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/Arvigx300.png\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p class=\"text-24\">\u300c\u304a\u5ba2\u69d8\u304c\u30c1\u30e3\u30cd\u30eb\u3092\u5207\u308a\u66ff\u3048\u305f\u3068\u304d\u306b\u3069\u3053\u304b\u3089\u767a\u4fe1\u3055\u308c\u305f\u306e\u304b\u3001\u6b21\u306b\u3069\u3053\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3001\u306a\u305c\u9867\u5ba2\u304c\u96e2\u8131\u3057\u305f\u306e\u304b\u3092\u8996\u899a\u5316\u3067\u304d\u307e\u3059\u30025 \u5e74\u524d\u306f\u60f3\u50cf\u3059\u3089\u3057\u306a\u304b\u3063\u305f\u30c7\u30fc\u30bf\u3092\u3001\u4eca\u3067\u306f\u7d4c\u55b6\u9663\u304c\u3059\u3050\u306b\u5165\u624b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u300d<\/p>\n<p>&#8211; Arvig \u793e\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30c7\u30a3\u30ec\u30af\u30bf\u30fc\u3001\u30a8\u30ec\u30ca\u30fb\u30a6\u30a7\u30e9\u30fc\u6c0f<\/p>\n<\/div><div class=\" btn-container mt-2\"><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Genesys \u304c\u63d0\u4f9b\u3059\u308b\u305d\u306e\u4ed6\u306e\u6a5f\u80fd<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column]<div class=\"capability-list icon-card-bg row gutter-small\"><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/ai-studio\"><div class=\"card-body\"><h3 class=\"h5\">Genesys Cloud AI Studio<\/h3><p>Genesys Cloud AI Guides \u306f\u3001\u30bb\u30ad\u30e5\u30a2\u3067\u4e00\u5143\u5316\u3055\u308c\u305f\u57fa\u76e4\u4e0a\u3067 AI \u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b89\u5168\u304b\u3064\u8fc5\u901f\u306b\u3001\u305d\u3057\u3066\u5927\u898f\u6a21\u306b\u69cb\u7bc9\u3057\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/copilots\"><div class=\"card-body\"><h3 class=\"h5\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u652f\u63f4 &#8211; \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30fb\u30b3\u30d1\u30a4\u30ed\u30c3\u30c8<\/h3><p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067 AI \u304c\u30b5\u30dd\u30fc\u30c8\u3057\u3001\u9867\u5ba2\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u52b9\u7387\u3068\u54c1\u8cea\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/journey-orchestration\"><div class=\"card-body\"><h3 class=\"h5\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3<\/h3><p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306f\u3001AI\u3092\u6d3b\u7528\u3057\u3066\u9867\u5ba2\u4f53\u9a13\u3092\u8a2d\u8a08\u30fb\u6539\u5584\u30fb\u7ba1\u7406\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u4fa1\u5024\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002\u9867\u5ba2\u4f53\u9a13\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3084\u6226\u7565\u7acb\u6848\u3082\u652f\u63f4\u3057\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/customer-journey-management\"><div class=\"card-body\"><h3 class=\"h5\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8<\/h3><p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\u6a5f\u80fd\u306e\u8a73\u7d30\u30da\u30fc\u30b8\u3002\u9867\u5ba2\u7ba1\u7406\u30bd\u30d5\u30c8\u3084\u30c4\u30fc\u30eb\u3001\u30af\u30e9\u30a6\u30c9\u578b\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u3068\u3057\u3066AI\u3092\u6d3b\u7528\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u3042\u3089\u3086\u308b\u30b9\u30c6\u30c3\u30d7\u3092\u5206\u6790\u3001\u6539\u5584\u3057\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/knowledge-management\"><div class=\"card-body\"><h3 class=\"h5\">\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30c4\u30fc\u30eb<\/h3><p>\u5e38\u306b\u9069\u5207\u306a\u60c5\u5831\u3092\u63d0\u4f9b\u3059\u308b\u3001AI \u30d9\u30fc\u30b9\u306e\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30c4\u30fc\u30eb\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/virtual-agents\"><div class=\"card-body\"><h3 class=\"h5\">\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/h3><p>\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u7406\u89e3\u3057\u3066\u4eba\u9593\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u306e\u3088\u3046\u306b\u884c\u52d5\u3059\u308b AI \u30d9\u30fc\u30b9\u306e\u30dc\u30c3\u30c8\u306b\u3088\u308a\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u6539\u5584\u3057\u3066\u5e38\u306b\u512a\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/predictive-web-engagement\"><div class=\"card-body\"><h3 class=\"h5\">\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6 Web \u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6a5f\u80fd<\/h3><p>AI \u3092\u6d3b\u7528\u3057\u305f\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3067\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u9867\u5ba2\u306e\u300c\u91cd\u8981\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u300d\u306b\u6700\u9069\u306a\u30aa\u30d5\u30a1\u30fc\u3084\u30ea\u30bd\u30fc\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3057\u3087\u3046\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/automated-routing\"><div class=\"card-body\"><h3 class=\"h5\">\u4e88\u6e2c\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0<\/h3><p>AI \u3092\u6d3b\u7528\u3057\u3001\u6700\u9ad8\u306e\u30b5\u30fc\u30d3\u30b9\u3068KPI\uff08\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff09\u3092\u9054\u6210\u3067\u304d\u308b\u53ef\u80fd\u6027\u304c\u6700\u3082\u9ad8\u3044\u5f93\u696d\u54e1\u3068\u9867\u5ba2\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30de\u30c3\u30c1\u30f3\u30b0\u3059\u308b<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/work-automation-and-task-routing\"><div class=\"card-body\"><h3 class=\"h5\">\u696d\u52d9\u306e\u81ea\u52d5\u5316<\/h3><p>\u6b63\u78ba\u3067\u4e00\u8cab\u6027\u306e\u3042\u308b\u30c7\u30fc\u30bf\u3092\u4f7f\u7528\u3057\u3001\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u5168\u4f53\u3067\u3088\u308a\u591a\u304f\u306e\u60c5\u5831\u306b\u57fa\u3065\u3044\u305f\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3044\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/speech-and-text-analytics\"><div class=\"card-body\"><h3 class=\"h5\">\u97f3\u58f0\u5206\u6790\u3068\u30c6\u30ad\u30b9\u30c8\u5206\u6790<\/h3><p>\u97f3\u58f0\u5206\u6790\u6a5f\u80fd\u306e\u8a73\u7d30\u30da\u30fc\u30b8\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u901a\u8a71\u5185\u5bb9\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u5206\u6790\u3057\u3001\u9867\u5ba2\u306e\u611f\u60c5\u3084\u30c8\u30d4\u30c3\u30af\u50be\u5411\u3092\u62bd\u51fa\u3057\u307e\u3059\u3002\u901a\u8a71\u5206\u6790\u306b\u3088\u308b\u30a4\u30f3\u30b5\u30a4\u30c8\u3067CX\u3068\u696d\u52d9\u52b9\u7387\u3092\u5f37\u5316\u3057\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column][vc_column]<div class=\"btn-container justify-content-center \"><a role=\"button\"  class=\"arrow arrow-primary\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\" target=\"\" rel=\"\">\u3059\u3079\u3066\u306e\u6a5f\u80fd\u3092\u898b\u308b<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u3064\u3044\u3066\u7406\u89e3\u3092\u6df1\u3081\u308b<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-5 scrollable-row\"><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/contact-center-buyers-guide\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail.png\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title h6\">\u7406\u60f3\u7684\u306a\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u69cb\u7bc9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/customer-experience-in-the-age-of-ai\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Report-Cover-1235x920px-1.jpg\" height=\"920\" width=\"1236\" alt=\"Ai\u6642\u4ee3\u306ecx\u5411\u4e0a\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">\u30ec\u30dd\u30fc\u30c8<\/p><h3 class=\"item-title h6\">\u97f3\u58f0\u5206\u6790\u3068\u30c6\u30ad\u30b9\u30c8\u5206\u6790\u306e\u30c7\u30e2<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/state-of-cx\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2025\u5e74\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u73fe\u72b6-1.png\" height=\"240\" width=\"440\" alt=\"2025\u5e74\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u73fe\u72b6 (1)\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">White paper<\/p><h3 class=\"item-title h6\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u73fe\u72b6\u306b\u95a2\u3059\u308b\u30ec\u30dd\u30fc\u30c8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-6 horizontal-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component horizontal text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/japan-customer-rage-study\"><div class=\"row align-items-center\"><div class=\"col-12 col-md-5 col-lg-6\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Japan-Customer-Rage-Study-2025-\u300e\u6d88\u8cbb\u8005\u5fc3\u7406\u3068\u884c\u52d5\u306e\u5909\u5316\u3092\u8ffd\u3046\u300f-CX\u8abf\u67fb\u767d\u66f8.png\" height=\"240\" width=\"440\" alt=\"Japan customer rage study 2025 \u300e\u6d88\u8cbb\u8005\u5fc3\u7406\u3068\u884c\u52d5\u306e\u5909\u5316\u3092\u8ffd\u3046\u300f cx\u8abf\u67fb\u767d\u66f8\"><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body text-col ps-0\"><p class=\"assettag\">\u30ec\u30dd\u30fc\u30c8<\/p><h3 class=\"item-title h6\">Japan Customer Rage Study 2025 \u300e\u6d88\u8cbb\u8005\u5fc3\u7406\u3068\u884c\u52d5\u306e\u5909\u5316\u3092\u8ffd\u3046\u300f CX\u8abf\u67fb\u767d\u66f8<\/h3><\/div><div class=\"card-footer text-end ps-0\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-6 horizontal-cards grid-item card-col item-image grid_type-blog\"><a class=\"card w-100 h-100 bgc-lgray component horizontal text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/use-sentiment-analysis-to-put-your-mind-at-ease\"><div class=\"row align-items-center\"><div class=\"col-12 col-md-5 col-lg-6\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GettyImages-1194668332-e1603201508500.jpg\" height=\"827\" width=\"1240\" alt=\"Sentiment analysis\"><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body text-col ps-0\"><p class=\"assettag\">Blog<\/p><h3 class=\"item-title h6\">\u611f\u60c5\u5206\u6790\u3092\u5229\u7528\u3057\u3066\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a<\/h3><\/div><div class=\"card-footer text-end ps-0\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row background_color=&#8221;bgc-lgray&#8221; content_placement=&#8221;middle&#8221; el_id=&#8221;demo&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h4\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790\u3067\u3059\u3079\u3066\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6570\u5024\u5316<\/h3>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790\u30c4\u30fc\u30eb\u3092\u6d3b\u7528\u3059\u308c\u3070\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u4e0a\u3052\u308b\u65b9\u6cd5\u304c\u660e\u78ba\u306b\u306a\u308a\u307e\u3059\u3002\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u52b9\u679c\u7684\u306b\u7ba1\u7406\u30fb\u6e2c\u5b9a\u30fb\u6700\u9069\u5316\u3057\u3001\u3042\u3089\u3086\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5927\u5e45\u306b\u6539\u5584\u3067\u304d\u307e\u3059\u3002\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u3068\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u30fc\u5f37\u5316\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306b\u3001\u4eca\u3059\u3050\u30c7\u30e2\u3092\u3054\u4f9d\u983c\u304f\u3060\u3055\u3044\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">\u3088\u3046\u3053\u305d<\/span> <span id=\"person_info\"><span class=\"person_last\"><\/span>&nbsp;<span class=\"person_first\"><\/span> \u69d8<\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\u5225\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u60c5\u5831\u3092\u5165\u529b\u3057\u307e\u3059\u304b\uff1f<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"\u4f1a\u793e\u3067\u304a\u4f7f\u3044\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u3054\u5165\u529b\u304f\u3060\u3055\u3044\u3002\">\n        <label for=\"fe644\">\u4f1a\u793e\u3067\u304a\u4f7f\u3044\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u3054\u5165\u529b\u304f\u3060\u3055\u3044\u3002<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/capabilities\/509582\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ja-jp\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/capabilities\/509582\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"346837\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"E\u30e1\u30fc\u30eb\" placeholder=\"E\u30e1\u30fc\u30eb\">\n        <label for=\"fe192\">E\u30e1\u30fc\u30eb<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\u6c0f\">\n        <label for=\"fe191\">\u6c0f<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\u540d\">\n        <label for=\"fe190\">\u540d<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\u96fb\u8a71\u756a\u53f7\uff08\u534a\u89d2\u6570\u5b57\uff09\">\n        <label for=\"fe215\">\u96fb\u8a71\u756a\u53f7\uff08\u534a\u89d2\u6570\u5b57\uff09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219_jp\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"C-Level\">\u793e\u9577\u3001\u53d6\u7de0\u5f79<\/option><option value=\"VP\">\u57f7\u884c\u5f79\u54e1\u3001\u672c\u90e8\u9577<\/option><option value=\"Director\">\u90e8\u9577\u3001\u6b21\u9577\u3001\u5ba4\u9577\u3001\u30bb\u30f3\u30bf\u30fc\u9577<\/option><option value=\"Manager\">\u8ab2\u9577\u3001<\/option><option value=\"Staff\">\u4fc2\u9577\u3001\u4e3b\u4efb\u3001\u30ea\u30fc\u30c0\u30fc\u3001\u4e00\u822c\u793e\u54e1\u3001\u62c5\u5f53\u8005<\/option><option value=\"Unknown\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe219_jp\">\u5f79\u8077\u30ec\u30d9\u30eb<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Collections\">\u50b5\u6a29\u7ba1\u7406\u30fb\u50b5\u6a29\u56de\u53ce<\/option><option value=\"Contact Center Management\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u7ba1\u7406<\/option><option value=\"Customer Experience\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/option><option value=\"Customer Service\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9<\/option><option value=\"Ecommerce\/Digital Channels\">\u96fb\u5b50\u5546\u53d6\u5f15\/\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb<\/option><option value=\"Finance\">\u8ca1\u52d9\u90e8<\/option><option value=\"Human Resources\">\u4eba\u4e8b\u90e8<\/option><option value=\"Information Technology\">\u60c5\u5831\u6280\u8853<\/option><option value=\"IT Architecture\">IT\/\u60c5\u5831\u6280\u8853<\/option><option value=\"Marketing\">\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0<\/option><option value=\"Operations \/ Process Management\">\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9<\/option><option value=\"Production Management\">\u751f\u7523\u7ba1\u7406<\/option><option value=\"Purchasing\">\u8cfc\u8cb7<\/option><option value=\"Sales\">\u55b6\u696d<\/option><option value=\"Unknown\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe218\">\u8077\u7a2e<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\u9280\u884c<\/option><option value=\"Business Services\">\u305d\u306e\u4ed6\u30b5\u30fc\u30d3\u30b9\u696d\u5168\u822c<\/option><option value=\"Capital Markets\">\u8a3c\u5238\u30fb\u30ab\u30fc\u30c9\u30fb\u305d\u306e\u4ed6\u91d1\u878d<\/option><option value=\"Communications\">IT\u30fb\u60c5\u5831\u901a\u4fe1<\/option><option value=\"Consumer Products\">\u6d88\u8cbb\u8ca1<\/option><option value=\"Defense & Intelligence\">\u9632\u885b<\/option><option value=\"Education & Non-Profit\">\u5b66\u6821\u30fb\u975e\u55b6\u5229\u56e3\u4f53<\/option><option value=\"Energy & Utilities\"> \u30a8\u30cd\u30eb\u30ae\u30fc\uff08\u96fb\u529b\u30fb\u30ac\u30b9\u30fb\u6c34\u9053\uff09<\/option><option value=\"Entertainment\">\u30a8\u30f3\u30bf\u30fc\u30c6\u30a4\u30f3\u30e1\u30f3\u30c8<\/option><option value=\"Government\">\u884c\u653f\u6a5f\u95a2<\/option><option value=\"Insurance\">\u4fdd\u967a<\/option><option value=\"Life Sciences\">\u30d0\u30a4\u30aa\u30fb\u88fd\u85ac\u30fb\u533b\u7642\u6a5f\u5668\u88fd\u9020 <\/option><option value=\"Logistics\">\u904b\u8f38\u30fb\u7269\u6d41<\/option><option value=\"Manufacturing\">\u88fd\u9020<\/option><option value=\"Providers\">\u75c5\u9662\u30fb\u533b\u7642\u30fb\u4ecb\u8b77\u30b5\u30fc\u30d3\u30b9<\/option><option value=\"Retailers\">\u6d41\u901a\u30fb\u5c0f\u58f2<\/option><option value=\"Technology\">\u30c6\u30af\u30ce\u30ed\u30b8\u30fc<\/option><option value=\"Travel & Hospitality\">\u65c5\u884c\u30fb\u30db\u30c6\u30eb\u30fb\u98f2\u98df\u30fb\u822a\u7a7a\u30fb\u4ea4\u901a<\/option><option value=\"Other\">\u305d\u306e\u4ed6<\/option>\n        <\/select>\n        <label for=\"fe221\">\u696d\u754c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\u4f1a\u793e\u540d\">\n        <label for=\"fe193\">\u4f1a\u793e\u540d<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\u90fd\u9053\u5e9c\u770c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\u5f79\u8077\">\n        <label for=\"fe220\">\u5f79\u8077<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\u691c\u8a0e\u4e2d<\/option><option value=\"Gathering business requirements\">\u30d3\u30b8\u30cd\u30b9\u8981\u4ef6\u3092\u307e\u3068\u3081\u308b<\/option><option value=\"Comparing solutions\">\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6bd4\u8f03\u3059\u308b<\/option><option value=\"Ready for a conversation\">\u76f8\u8ac7\u3092\u5e0c\u671b\u3059\u308b<\/option>\n        <\/select>\n        <label for=\"fe222\">\u95b2\u89a7\u76ee\u7684<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1\uff5e20\u5e2d<\/option><option value=\"21-50\">21\uff5e50\u5e2d<\/option><option value=\"51-100\">51\uff5e100\u5e2d<\/option><option value=\"101-300\">101\uff5e300\u5e2d<\/option><option value=\"301-500\">301\uff5e500\u5e2d<\/option><option value=\"501-1000\">501\uff5e1000\u5e2d<\/option><option value=\">1000\">>1000\u5e2d<\/option><option value=\"No Contact Center\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u3082\u3063\u3066\u3044\u307e\u305b\u3093<\/option><option value=\"Don't Know\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe225\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5e2d\u6570\u3092\u304a\u9078\u3073\u304f\u3060\u3055\u3044\u3002<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u95a2\u3059\u308b\u60c5\u5831\u3092\u3001\u30e1\u30fc\u30eb\u3084\u96fb\u8a71\u3067\u9023\u7d61\u3059\u308b\u3053\u3068\u306b\u540c\u610f\u3057\u307e\u3059<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">\u30b8\u30a7\u30cd\u30b7\u30b9\u304b\u3089\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u3092\u5e0c\u671b\u3059\u308b<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\u30c7\u30e2\u3092\u4e88\u7d04\u3059\u308b\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\u30c7\u30e2\u3092\u4e88\u7d04\u3059\u308b\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/ja-jp\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text css=&#8221;&#8221; el_class=&#8221;thank-you&#8221;]<\/p>\n<p class=\"font-weight-bold h4\">\u3054\u95a2\u5fc3\u3092\u304a\u5bc4\u305b\u3044\u305f\u3060\u304d\u3001\u8aa0\u306b\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3002<\/p>\n<p>\u5f0a\u793e\u62c5\u5f53\u3088\u308a\u3001\u6298\u308a\u8fd4\u3057\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u8abf\u6574\u306e\u3054\u9023\u7d61\u3092\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column offset=&#8221;vc_col-lg-offset-2 vc_col-lg-8 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-0&#8243;]<div class=\"component-accordion-container\" data-display=\"accordion\"><div class=\"heading-container mb-4\"><h2 class=\"mb-1\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790\u306b\u95a2\u3059\u308b\u3088\u304f\u3042\u308b\u8cea\u554f<\/h2><\/div><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790\u3068\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790\u3068\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u63a5\u70b9\u306b\u304a\u3051\u308b\u9867\u5ba2\u3068\u306e\u3084\u308a\u3068\u308a\u3092\u7d99\u7d9a\u7684\u306b\u8ffd\u8de1\u30fb\u5206\u6790\u3059\u308b\u30d7\u30ed\u30bb\u30b9\u3067\u3059\u3002\u9867\u5ba2\u306e\u884c\u52d5\u3084\u4f53\u9a13\u306b\u95a2\u3059\u308b\u6c17\u3065\u304d\u3092\u5f97\u308b\u3053\u3068\u3067\u3001\u898b\u8fbc\u307f\u5ba2\u304c\u9867\u5ba2\u306b\u306a\u308b\u904e\u7a0b\u3092\u628a\u63e1\u3057\u3001\u3064\u307e\u305a\u304d\u3084\u96e2\u8131\u306e\u8981\u56e0\u3092\u7279\u5b9a\u3067\u304d\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u6700\u9069\u5316\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3084\u9867\u5ba2\u7dad\u6301\u7387\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30c3\u30d4\u30f3\u30b0\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790\u306e\u9055\u3044\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u4e21\u8005\u306b\u306f\u305d\u308c\u305e\u308c\u7570\u306a\u308b\u5f79\u5272\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u3069\u3061\u3089\u3082\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5411\u4e0a\u306e\u305f\u3081\u306b\u7d44\u307f\u5408\u308f\u305b\u3066\u6d3b\u7528\u3055\u308c\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30c3\u30d4\u30f3\u30b0<br \/>\n\u9867\u5ba2\u304c\u30d6\u30e9\u30f3\u30c9\u3068\u63a5\u3059\u308b\u3059\u3079\u3066\u306e\u63a5\u70b9\u3092\u6574\u7406\u3057\u3001\u305d\u306e\u6d41\u308c\u3092\u898b\u3048\u308b\u5f62\u306b\u3059\u308b\u30d7\u30ed\u30bb\u30b9\u3002\u73fe\u5728\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u304c\u3069\u308c\u307b\u3069\u5186\u6ed1\u306b\u9032\u3093\u3067\u3044\u308b\u304b\u3092\u76f4\u611f\u7684\u306b\u628a\u63e1\u3067\u304d\u3001\u6539\u5584\u3059\u3079\u304d\u30dd\u30a4\u30f3\u30c8\u3092\u7406\u89e3\u3067\u304d\u307e\u3059\u3002<\/li>\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790<br \/>\n\u5b9f\u969b\u306b\u53ce\u96c6\u3057\u305f\u30c7\u30fc\u30bf\u3092\u6574\u7406\u30fb\u8abf\u67fb\u3057\u3001\u9867\u5ba2\u306e\u884c\u52d5\u3084\u30cb\u30fc\u30ba\u3092\u6df1\u304f\u7406\u89e3\u3059\u308b\u624b\u6cd5\u3002\u6539\u5584\u304c\u5fc5\u8981\u306a\u9818\u57df\u3092\u660e\u78ba\u306b\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u305f\u3081\u306e\u5177\u4f53\u7684\u306a\u53d6\u308a\u7d44\u307f\u306b\u3064\u306a\u3052\u3089\u308c\u307e\u3059\u3002\u30de\u30c3\u30d4\u30f3\u30b0\u306b\u306f\u6b63\u78ba\u306a\u5206\u6790\u30c7\u30fc\u30bf\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002\u5206\u6790\u304b\u3089\u5f97\u3089\u308c\u305f\u60c5\u5831\u3092\u3082\u3068\u306b\u30de\u30c3\u30d7\u3092\u7d99\u7d9a\u7684\u306b\u66f4\u65b0\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u4e00\u5c64\u6700\u9069\u5316\u3057\u7d9a\u3051\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">CX \u5206\u6790\u3068\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>CX\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff09\u5206\u6790\u3068\u306f\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u304b\u3089\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u30fb\u89e3\u91c8\u3057\u3001\u4f53\u9a13\u306b\u95a2\u3059\u308b\u6709\u76ca\u306a\u60c5\u5831\u3092\u5f97\u308b\u3053\u3068\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u4f01\u696d\u306f\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3084\u597d\u307f\u3092\u7406\u89e3\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u5411\u4e0a\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u5bfe\u5fdc\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002CX \u5206\u6790\u306b\u306f\u611f\u60c5\u5206\u6790\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u8abf\u67fb\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306a\u3069\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790\u304c\u5fc5\u8981\u306a\u7406\u7531\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p class=\"a\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790\u304c\u5fc5\u8981\u3068\u3055\u308c\u308b\u7406\u7531\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u7d99\u7d9a\u7684\u306b\u6539\u5584\u3057\u3001\u4f01\u696d\u3068\u9867\u5ba2\u306e\u53cc\u65b9\u306b\u4fa1\u5024\u3092\u3082\u305f\u3089\u3059\u305f\u3081\u3067\u3059\u3002\u30d6\u30e9\u30f3\u30c9\u3068\u306e\u95a2\u308f\u308a\u3092\u7d30\u304b\u304f\u628a\u63e1\u3059\u308b\u3053\u3068\u3067\u3001\u91cd\u8981\u306a\u63a5\u70b9\u3084\u6f5c\u5728\u7684\u306a\u8ab2\u984c\u3092\u660e\u78ba\u306b\u3067\u304d\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u9867\u5ba2\u3068\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5f37\u5316\u3057\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30fc\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002\u6700\u7d42\u7684\u306b\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3060\u3051\u3067\u306a\u304f\u3001\u4f01\u696d\u306e\u6301\u7d9a\u7684\u306a\u6210\u9577\u306b\u3082\u76f4\u7d50\u3057\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30c3\u30d7\u3092\u3069\u306e\u3088\u3046\u306b\u5206\u6790\u3059\u308c\u3070\u3088\u3044\u306e\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p class=\"a\">\u307e\u305a\u4e3b\u8981\u306a\u63a5\u70b9\u3092\u7279\u5b9a\u3057\u3001<span lang=\"EN-US\">CRM <\/span>\u30b7\u30b9\u30c6\u30e0\u3084<span lang=\"EN-US\"> Web <\/span>\u5206\u6790\u3001\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u6d3b\u7528\u3057\u3066\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3057\u307e\u3059\u3002\u305d\u308c\u3092\u3082\u3068\u306b\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u53ef\u8996\u5316\u3057\u3001\u9867\u5ba2\u304c\u3064\u307e\u305a\u304f\u5834\u9762\u3084\u89e3\u6c7a\u3055\u308c\u3066\u3044\u306a\u3044\u8ab2\u984c\u3092\u6d17\u3044\u51fa\u3057\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u95a2\u9023\u3059\u308b<span lang=\"EN-US\"> KPI <\/span>\u3092\u7528\u3044\u3066\u52b9\u679c\u3092\u6e2c\u5b9a\u3057\u3001\u6539\u5584\u7b56\u3092\u5b9f\u884c\u3002\u7d99\u7d9a\u7684\u306b\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3059\u308b\u3053\u3068\u3067\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u4e0a\u3052\u308b\u65b9\u6cd5\u3092\u898b\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u4e3b\u306a\u6307\u6a19\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u4ee3\u8868\u7684\u306a<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/the-definitive-list-of-29-call-center-metrics-and-kpis\">\u6307\u6a19<\/a>\u306b\u306f\u4ee5\u4e0b\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\uff08CSAT\uff09<\/li>\n<li>\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09<\/li>\n<li>\u9867\u5ba2\u52aa\u529b\u6307\u6a19\uff08CES\uff09<\/li>\n<li>\u521d\u56de\u89e3\u6c7a\u7387\uff08FCR\uff09<\/li>\n<li>\u5e73\u5747\u51e6\u7406\u6642\u9593\uff08AHT\uff09<\/li>\n<li>\u9867\u5ba2\u7dad\u6301\u7387\u30fb\u89e3\u7d04\u7387<\/li>\n<li>\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u7387<\/li>\n<li>\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\uff08CLV\uff09<\/li>\n<li>\u30af\u30ea\u30c3\u30af\u7387\u3084\u6ede\u5728\u6642\u9593\u306a\u3069\u306e\u5229\u7528\u6307\u6a19<\/li>\n<\/ul>\n<p>\u3053\u308c\u3089\u306b\u3088\u308a\u3001\u4f53\u9a13\u5168\u4f53\u3092\u7dcf\u5408\u7684\u306b\u628a\u63e1\u3057\u3001\u5f37\u307f\u3068\u6539\u5584\u70b9\u3092\u660e\u78ba\u306b\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u4f01\u696d\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u3069\u306e\u3088\u3046\u306b\u6e2c\u5b9a\u3059\u3079\u304d\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u307e\u305a\u3001\u5206\u6790\u306e\u76ee\u7684\u3092\u660e\u78ba\u306b\u3057\u3001\u6e2c\u5b9a\u3059\u3079\u304d\u6307\u6a19\u3092\u8a2d\u5b9a\u3002\u6b21\u306b\u3001\u8abf\u67fb\u30c7\u30fc\u30bf\u3084CRM\u3001\u5206\u6790\u30bd\u30d5\u30c8\u3092\u6d3b\u7528\u3057\u3066\u60c5\u5831\u3092\u53ce\u96c6\u3057\u3001\u9867\u5ba2\u884c\u52d5\u306e\u50be\u5411\u3084\u30d1\u30bf\u30fc\u30f3\u3092\u7279\u5b9a\u3057\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3092\u3082\u3068\u306b\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3057\u3066\u53ef\u8996\u5316\u3057\u3001\u4e3b\u8981\u306a\u6307\u6a19\u3068\u7167\u3089\u3057\u5408\u308f\u305b\u306a\u304c\u3089\u52b9\u679c\u3092\u8a55\u4fa1\u3057\u307e\u3059\u3002\u6700\u5f8c\u306b\u3001\u5f97\u3089\u308c\u305f\u60c5\u5831\u3092\u57fa\u306b\u7d99\u7d9a\u7684\u306b\u8abf\u6574\u3092\u884c\u3046\u3053\u3068\u3067\u3001CX\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff09\u306e\u6700\u9069\u5316\u3068\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u306e\u9054\u6210\u3092\u540c\u6642\u306b\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u53d6\u5f97\u3057\u305f\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3057\u3066\u3001\u50be\u5411\u3001\u30d1\u30bf\u30fc\u30f3\u3001\u6539\u5584\u3059\u3079\u304d\u9818\u57df\u3092\u7279\u5b9a\u3057\u307e\u3059\u3002\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u53ef\u8996\u5316\u3059\u308b\u306b\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3057\u3066\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3068\u4e3b\u8981\u306a\u6307\u6a19\u3092\u660e\u78ba\u306b\u3057\u307e\u3059\u3002\u305d\u306e\u5f8c\u306f\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7d99\u7d9a\u7684\u306b\u30e2\u30cb\u30bf\u30fc\u3057\u3001\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u57fa\u3065\u3044\u3066\u8abf\u6574\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\u3084\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u306e\u9054\u6210\u3092\u884c\u3044\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#038;#8 [&hellip;]<\/p>\n","protected":false},"author":860,"featured_media":0,"template":"","tax_cap_lobby":[18405],"tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-509582","capabilities","type-capabilities","status-publish","hentry","tax_cap_lobby-18405"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/capabilities\/509582","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/capabilities"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/capabilities"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/860"}],"version-history":[{"count":15,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/capabilities\/509582\/revisions"}],"predecessor-version":[{"id":610679,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/capabilities\/509582\/revisions\/610679"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=509582"}],"wp:term":[{"taxonomy":"tax_cap_lobby","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_cap_lobby?post=509582"},{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_priority?post=509582"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme?post=509582"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_bundle?post=509582"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme2?post=509582"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_capability_sitewide?post=509582"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_products_programs?post=509582"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buying_job?post=509582"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buyer_persona?post=509582"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_sector?post=509582"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_segment?post=509582"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}