{"id":509424,"date":"2024-03-13T14:05:26","date_gmt":"2024-03-13T21:05:26","guid":{"rendered":"https:\/\/www.genesys.com\/capabilities\/%e4%ba%ba%e5%b7%a5%e7%9f%a5%e8%83%bd%e3%81%a8%e8%87%aa%e5%8b%95%e5%8c%96"},"modified":"2026-03-11T21:30:31","modified_gmt":"2026-03-12T04:30:31","slug":"ai-and-automation","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ja-jp\/capabilities\/ai-and-automation","title":{"rendered":"\u4eba\u5de5\u77e5\u80fd\u3068\u81ea\u52d5\u5316"},"content":{"rendered":"

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Genesys Cloud CX<\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=”5\/12″][vc_column_text css=””]<\/p>\n

AI \u3092\u6d3b\u7528\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u81ea\u52d5\u5316<\/h1>\n

Genesys Cloud \u306f\u3001AI\u6a5f\u80fd\u3092\u5e45\u5e83\u304f\u7d71\u5408\u3057\u305f\u6b21\u4e16\u4ee3\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff0f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u57fa\u76e4\u3067\u3042\u308a\u3001\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3068\u81ea\u52d5\u5316\u3092\u5b9f\u73fe\u3059\u308b\u3068\u3068\u3082\u306b\u3001AI\u306b\u3088\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u652f\u63f4\u3092\u901a\u3058\u3066\u5bfe\u5fdc\u54c1\u8cea\u3068\u696d\u52d9\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u3001\u3055\u3089\u306b\u904b\u7528\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u304f\u9ad8\u5ea6\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u306e\u53ef\u8996\u5316\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u30cd\u30a4\u30c6\u30a3\u30d6\u306a\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u306b\u3088\u308a\u67d4\u8edf\u304b\u3064\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306a\u904b\u7528\u304c\u3067\u304d\u3001AI\u6a5f\u80fd\u3092\u6bb5\u968e\u7684\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u9ad8\u5ea6\u5316\u3068\u696d\u52d9\u52b9\u7387\u306e\u6700\u5927\u5316\u3092\u7121\u7406\u306a\u304f\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/p>\n

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\u30c7\u30e2\u306e\u30ea\u30af\u30a8\u30b9\u30c8<\/a><\/div>[\/vc_column][vc_column width=”1\/2″ offset=”vc_col-lg-offset-1 vc_col-md-offset-1 vc_col-sm-offset-0″]
\"What
<\/div>
<\/i><\/div>

Play<\/p>

1:45 min<\/p><\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-lgray” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column width=”7\/12″ offset=”vc_col-md-offset-0 vc_col-sm-offset-0″][vc_column_text css=””]<\/p>\n

\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u5927\u304d\u304f\u5909\u3048\u308b\u3001Genesys Cloud AI \u304c\u767b\u5834<\/h2>\n

Genesys Cloud\u2122 AI \u306f\u3001\u8907\u6570\u306e AI\uff08\u4eba\u5de5\u77e5\u80fd\uff09\u6a5f\u80fd\u3092 1\u3064\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u7d71\u5408\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09 \u3068\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08EX\uff09\u3092\u5927\u304d\u304f\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002\u751f\u6210 AI \u3092\u4f7f\u7528\u3057\u305f\u5bfe\u8a71\u578b AI \u30b5\u30fc\u30d3\u30b9\u306b\u3088\u308a\u3001\u4eba\u304c\u5bfe\u5fdc\u3057\u3066\u3044\u308b\u3088\u3046\u306b\u81ea\u7136\u306a\u81ea\u52d5\u5316\u304c\u5b9f\u73fe\u3057\u307e\u3059\u3002\u4e88\u6e2c AI \u3092\u5229\u7528\u3057\u3066\u8a73\u7d30\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53d6\u5f97\u3067\u304d\u308b\u305f\u3081\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3068\u6b63\u78ba\u306a\u4e88\u6e2c\u3092\u5b9f\u73fe\u3057\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30d7\u30e9\u30f3\u30cb\u30f3\u30b0\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30bf\u30fc\u30f3\u30ad\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u5c0e\u5165\u3068\u4fdd\u5b88\u306e\u7c21\u7d20\u5316\u306b\u3088\u308a\u3001\u30b3\u30b9\u30c8\u3068\u8907\u96d1\u3055\u304c\u8efd\u6e1b\u3055\u308c\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=”yes” el_class=”hide-shit”][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

AI \u306e\u4fa1\u5024\u3092\u77ed\u6642\u9593\u3067\u5b9f\u73fe\u53ef\u80fd<\/h3>\n

\u5c0e\u5165\u5f8c\u3059\u3050\u306b\u4f7f\u7528\u3067\u304d\u308b\u6a19\u6e96\u642d\u8f09\u3055\u308c\u305f Genesys Cloud AI \u306f\u3001\u521d\u65e5\u304b\u3089\u696d\u52d9\u4fa1\u5024\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30b3\u30b9\u30c8\u306e\u304b\u304b\u308b\u30dd\u30a4\u30f3\u30c8\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u5927\u5e45\u306b\u6e1b\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u30e6\u30fc\u30b6\u30fc\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u3082\u30b7\u30f3\u30d7\u30eb\u306a\u305f\u3081\u696d\u52d9\u3092\u52b9\u7387\u5316\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30fc\u306e\u69cb\u7bc9<\/h3>\n

\u9867\u5ba2\u306e\u30d5\u30a1\u30fc\u30b9\u30c8\u30c1\u30e7\u30a4\u30b9\u306b\u306a\u308a\u307e\u3057\u3087\u3046\u3002\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u4e88\u6e2c\u3057\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u3042\u3089\u3086\u308b\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u304a\u3044\u3066\u30d6\u30e9\u30f3\u30c9\u3092\u5dee\u5225\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

AI \u304c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u80fd\u529b\u3092\u5f15\u304d\u51fa\u3059<\/h3>\n

\u30b3\u30fc\u30eb\u96c6\u7d04\u3001\u4e88\u6e2c\u3001\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u306b\u3088\u308a\u3001\u9762\u5012\u306a\u30bf\u30b9\u30af\u3092\u81ea\u52d5\u5316\u3057\u307e\u3059\u3002\u76ee\u7684\u306b\u5fdc\u3058\u3066\u6700\u9069\u306a\u60c5\u5831\u304c\u63d0\u793a\u3055\u308c\u308b\u305f\u3081\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u9069\u5207\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

\u81ea\u52d5\u5316\u3001\u7121\u4eba\u5316\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u306b\u3088\u308aCX\u3092\u5411\u4e0a\u3059\u308b AI \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/h2>\n

\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e AI \u306f\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3068\u4f1a\u8a71\u306e\u81ea\u52d5\u5316\u3001\u30b9\u30de\u30fc\u30c8\u306a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u306e\u5b9f\u73fe\u3001\u52b9\u7387\u306e\u5411\u4e0a\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002Genesys Cloud AI \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u3001\u30dc\u30c3\u30c8\u3001\u30ca\u30ec\u30c3\u30b8\u3001\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3001\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u30a2\u30b7\u30b9\u30c8\u3092 1\u3064\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u7d71\u5408\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u6a5f\u80fd\u306f\u9023\u643a\u3057\u3066\u52d5\u4f5c\u3059\u308b\u305f\u3081\u3001AI \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u4e00\u5f0f\u3068\u3057\u3066\u4f7f\u7528\u3059\u308b\u3068\u3001\u3088\u308a\u5927\u304d\u306a\u4fa1\u5024\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=”7\/12″ offset=”vc_col-sm-offset-1″][vc_row_inner r_gutter_size=”gutter-small” ri_scrollable=”yes” equal_height=”yes”][vc_column_inner width=”1\/2″]

\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8 (\u30b3\u30d1\u30a4\u30ed\u30c3\u30c8)<\/h3>\n

\u30b3\u30d1\u30a4\u30ed\u30c3\u30c8<\/a>\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30fb\u30b5\u30dd\u30fc\u30c8\u3068\u3057\u3066\u3001\u9867\u5ba2\u306e\u4f1a\u8a71\u4e2d\u306b\u30ca\u30ec\u30c3\u30b8\u304b\u3089\u6700\u9069\u306a\u60c5\u5831\u304c\u63d0\u4f9b\u3055\u308c\u307e\u3059\u3002\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u5f8c\u3001\u751f\u6210 AI \u306f\u4f1a\u8a71\u3092\u81ea\u52d5\u7684\u306b\u8981\u7d04\u3057\u307e\u3059\u3002\u6587\u66f8\u306f\u660e\u78ba\u6027\u3001\u4e00\u8cab\u6027\u304c\u4fdd\u305f\u308c\u307e\u3059\u3002<\/p>\n<\/div>

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\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/h3>\n

\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/a>\u306b\u3088\u308a\u3001AI \u30d9\u30fc\u30b9\u306e\u30dc\u30c3\u30c8\u3092\u901a\u3058\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u6539\u5584\u3057\u307e\u3059\u3002AI \u30d9\u30fc\u30b9\u306e\u30dc\u30c3\u30c8\u306f\u72b6\u6cc1\u3092\u7406\u89e3\u3057\u3066\u4eba\u9593\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u3088\u3046\u306b\u52d5\u4f5c\u3059\u308b\u305f\u3081\u3001\u3044\u3064\u3067\u3082\u512a\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div>

<\/div><\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/2″]

Genesys Cloud AI Studio<\/h3>\n

\u5b89\u5168\u3067\u4e00\u5143\u5316\u3055\u308c\u305f\u30cf\u30d6\u304b\u3089\u3001AI \u3092\u6d3b\u7528\u3057\u305f\u4f53\u9a13\u3092\u69cb\u7bc9\u3057\u3001\u9769\u65b0\u3092\u63a8\u9032\u3057\u307e\u3059\u3002Genesys Cloud AI Studio<\/a> \u3068 AI \u30ac\u30a4\u30c9\u306b\u3088\u308a AI \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u5b89\u5168\u306b\u52a0\u901f\u30fb\u5408\u7406\u5316\u3002\u5927\u898f\u6a21\u5c55\u958b\u306b\u3082\u5bfe\u5fdc\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<\/div>

<\/div><\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/2″]

\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0<\/h3>\n

\u624b\u9593\u306e\u304b\u304b\u308b\u56fa\u5b9a\u7684\u306a\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0<\/a>\u30eb\u30fc\u30eb\u306f\u3082\u3046\u4e0d\u8981\u3067\u3059\u3002\u4ee3\u308f\u308a\u306b\u3001\u30bf\u30fc\u30b2\u30c3\u30c8 KPI \u3092\u6700\u9069\u5316\u3057\u306a\u304c\u3089\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u6700\u3082\u9069\u3057\u305f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u81ea\u52d5\u7684\u306b\u30de\u30c3\u30c1\u30f3\u30b0\u3057\u307e\u3059\u3002<\/p>\n<\/div>

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\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8<\/h3>\n

\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8<\/a>\u306b\u3088\u308a\u3001Web \u8a2a\u554f\u8005\u306e\u884c\u52d5\u3092\u5206\u6790\u3057\u3066\u610f\u56f3\u3092\u7406\u89e3\u3057\u3001\u7d50\u679c\u3092\u4e88\u6e2c\u3057\u307e\u3059\u3002\u53d6\u5f97\u3057\u305f\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u6d3b\u7528\u3057\u3066\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u9867\u5ba2\u306b\u60c5\u5831\u3084\u30aa\u30d5\u30a1\u30fc\u306a\u3069\u3092\u5148\u56de\u308a\u3057\u3066\u5c4a\u3051\u308b\u5bfe\u5fdc\u3092\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u5168\u4f53\u50cf\u3092\u628a\u63e1\u3067\u304d\u308b\u305f\u3081\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u696d\u52d9\u306b\u3082\u5927\u304d\u306a\u30e1\u30ea\u30c3\u30c8\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<\/div>

<\/div><\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/2″]

\u30ca\u30ec\u30c3\u30b8<\/h3>\n

\u9867\u5ba2\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u5bfe\u3057\u3001\u9069\u5207\u306a\u60c5\u5831\u3092\u3001\u6700\u9069\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u81ea\u52d5\u7684\u306b\u63d0\u4f9b\u3057\u307e\u3059\u3002\u30c1\u30e3\u30cd\u30eb\u3084\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u5168\u4f53\u3067\u3001\u30ca\u30ec\u30c3\u30b8<\/a>\u306e\u6709\u52b9\u6027\u3092\u6e2c\u5b9a\u3057\u3001\u7d99\u7d9a\u7684\u306b\u6700\u9069\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div>

<\/div><\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=”1\/3″][vc_column_text css=”” el_class=”mb-2″]<\/p>\n

\u5f93\u696d\u54e1\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3001\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u5411\u4e0a<\/h2>\n

AI\uff08\u4eba\u5de5\u77e5\u80fd\uff09\u306f\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406\u306e\u52b9\u679c\u3092\u6700\u5927\u5316\u3057\u307e\u3059\u3002\u30d7\u30ed\u30bb\u30b9\u306e\u81ea\u52d5\u5316\u306f\u3082\u3061\u308d\u3093\u3001\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306f\u5b9f\u7528\u7684\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3068\u5206\u6790\u6a5f\u80fd\u3092\u5229\u7528\u3067\u304d\u307e\u3059\u3002\u6b63\u78ba\u306a\u4e88\u6e2c\u3068\u67d4\u8edf\u306a\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u306b\u3088\u308a\u3001\u9069\u5207\u306a\u4eba\u6750\u3092\u914d\u7f6e\u3057\u3001\u9700\u8981\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002AI \u306f\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u3001\u54c1\u8cea\u78ba\u4fdd\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u9075\u5b88\u306b\u3082\u52b9\u679c\u3092\u767a\u63ee\u3057\u307e\u3059\u3002[\/vc_column_text]

\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406<\/a><\/div>[\/vc_column][vc_column width=”7\/12″ offset=”vc_col-sm-offset-1″][vc_row_inner r_gutter_size=”gutter-small” ri_scrollable=”yes” equal_height=”yes”][vc_column_inner width=”1\/2″]

\u4f1a\u8a71\u578b\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9<\/h3>\n

\u9867\u5ba2\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4f1a\u8a71\u3059\u3079\u3066\u3092\u81ea\u52d5\u7684\u306b\u5206\u6790\u3057\u307e\u3059\u3002\u611f\u60c5\u5206\u6790\u3001\u30c8\u30d4\u30c3\u30af\u306e\u50be\u5411\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5171\u611f\u3092\u6e2c\u5b9a\u3057\u3066\u3001\u65b0\u305f\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u7372\u5f97\u3057\u307e\u3059\u3002\u6539\u5584\u304c\u5fc5\u8981\u306a\u9818\u57df\u3092\u5f37\u8abf\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u9867\u5ba2\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u7406\u89e3\u3092\u6df1\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div>

<\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=”1\/2″]

\u4e88\u6e2c\u3068\u30d7\u30e9\u30f3\u30cb\u30f3\u30b0<\/h3>\n

\u5fc5\u8981\u306a\u6a5f\u80fd\u3092\u4e00\u3064\u306b\u307e\u3068\u3081\u305f\u7d71\u5408\u578b\u30c4\u30fc\u30eb\u306b\u3088\u308a\u3001\u30ea\u30bd\u30fc\u30b9\u7ba1\u7406\u3092\u52b9\u7387\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u3066\u30ea\u30bd\u30fc\u30b9\u8a08\u753b\u3092\u4f5c\u6210\u3057\u3001AI \u3092\u6d3b\u7528\u3057\u305f\u81ea\u52d5\u5316\u6a5f\u80fd\u3092\u5b9f\u88c5\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3084\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u696d\u52d9\u5411\u4e0a\u3092\u4fc3\u9032\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div>

<\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=”1\/2″]

\u54c1\u8cea\u4fdd\u8a3c<\/h3>\n

\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u30c7\u30fc\u30bf\u3092\u4f7f\u7528\u3057\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3068\u54c1\u8cea\u306e\u6e2c\u5b9a\u57fa\u6e96\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002AI \u306b\u3088\u308a\u751f\u6210\u3055\u308c\u305f\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u6d3b\u7528\u3057\u3066\u3001\u512a\u308c\u305f\u30d1\u30bf\u30fc\u30f3\u3084\u6539\u5584\u70b9\u3092\u898b\u3064\u3051\u3001\u6839\u672c\u539f\u56e0\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div>

<\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=”1\/2″]

\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u7ba1\u7406<\/h3>\n

\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3092\u4e00\u4eba\u3072\u3068\u308a\u306b\u5408\u308f\u305b\u3066\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3067\u304d\u308b\u305f\u3081\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u96e2\u8077\u7387\u3092\u4f4e\u6e1b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002AI \u3092\u4f7f\u7528\u3057\u3066\u3001\u5404\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u4e0d\u8db3\u3057\u3066\u3044\u308b\u77e5\u8b58\u3068\u30b9\u30ad\u30eb\u3092\u7279\u5b9a\u3057\u307e\u3059\u3002\u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u6307\u6a19\u3068\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u76ee\u6a19\u306b\u3088\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u610f\u6b32\u3092\u9ad8\u3081\u307e\u3059\u3002<\/p>\n<\/div>

<\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]

[vc_section][vc_row][vc_column offset=”vc_col-md-offset-1 vc_col-md-10″]

\u6ce8\u76ee\u306e AI \u6210\u529f\u4e8b\u4f8b<\/h2>\n

AI \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3067\u4f53\u9a13\u3092\u5237\u65b0\u3057\u305f 5 \u3064\u306e\u30d6\u30e9\u30f3\u30c9<\/p>\n<\/div>

\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u306f\u3053\u3061\u3089<\/div><\/div><\/div>
\"\"<\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column width=”7\/12″][vc_column_text css=””]<\/p>\n

\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5168\u4f53\u8996\u70b9\u3067\u30b7\u30fc\u30e0\u30ec\u30b9\u5316\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba<\/h2>\n

\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e AI\uff08\u4eba\u5de5\u77e5\u80fd\uff09\u306f\u3001CX \u6226\u7565\u5168\u4f53\u3092\u5909\u9769\u3057\u307e\u3059\u3002\u52b9\u7387\u306e\u6700\u5927\u5316\u3060\u3051\u3067\u306a\u304f\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6539\u5584\u3057\u3001\u9867\u5ba2\u95a2\u4fc2\u3092\u69cb\u7bc9\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4ed5\u4e8b\u3092\u7c21\u7d20\u5316\u3057\u3001\u53ce\u76ca\u3084\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30fc\u306e\u5411\u4e0a\u306b\u8ca2\u732e\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column][vc_row_inner content_placement=”middle” el_class=”form-card bgc-lgray”][vc_column_inner width=”1\/2″][vc_single_image image=”568362″ alignment=”center” css=”” rounded_corners=”rounded-lg”][\/vc_column_inner][vc_column_inner width=”5\/12″ offset=”vc_col-sm-offset-1″][vc_column_text ct_style=”stat” css=””]<\/p>\n

\u4e00\u822c\u7684\u306a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u8d85\u3048\u305f\u6a5f\u80fd<\/h3>\n

Genesys Cloud AI \u306f\u3001AI \u6a5f\u80fd\u3092\u642d\u8f09\u3057\u305f\u6700\u65b0\u306e CX \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002\u30b0\u30ed\u30fc\u30d0\u30eb\u898f\u6a21\u306e\u771f\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u304c\u53ef\u80fd\u3067\u3059\u3002AI \u3092\u6d3b\u7528\u3057\u305f\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u9867\u5ba2\u306e\u884c\u52d5\u30d1\u30bf\u30fc\u30f3\u3092\u7279\u5b9a\u3057\u3001\u30bb\u30b0\u30e1\u30f3\u30c8\u3068\u6210\u679c\u3092\u4e88\u6e2c\u3057\u307e\u3059\u3002\u30aa\u30d5\u30a1\u30fc\u306e\u81ea\u52d5\u5316\u3084\u4f1a\u8a71\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n

\u4f1a\u8a71\u578b AI \u306f\u3001\u81ea\u7136\u8a00\u8a9e\u3067\u8a71\u3092\u805e\u304d\u3001\u7406\u89e3\u3057\u3001\u4f1a\u8a71\u3067\u304d\u308b\u305f\u3081\u3001\u4eba\u304c\u5bfe\u5fdc\u3059\u308b\u3088\u3046\u306a\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002AI \u306a\u3089\u3067\u306f\u306e\u8a73\u7d30\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53d6\u5f97\u3067\u304d\u308b\u305f\u3081\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u3055\u3089\u306b\u5145\u5b9f\u3055\u305b\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u307e\u305f\u3001AI \u304c\u610f\u56f3\u3092\u7406\u89e3\u3001\u4e88\u6e2c\u3059\u308b\u305f\u3081\u3001\u9867\u5ba2\u306e\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3082\u30b9\u30d4\u30fc\u30c9\u30a2\u30c3\u30d7\u3057\u307e\u3059\u3002AI \u306f\u3001\u4eba\u9593\u306b\u3088\u308b\u30b5\u30dd\u30fc\u30c8\u304c\u5fc5\u8981\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u8a8d\u8b58\u3057\u3001\u4f1a\u8a71\u306e\u5c65\u6b74\u3068\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u6e21\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_row_inner content_placement=”middle” el_class=”form-card bgc-lgray”][vc_column_inner width=”1\/2″][vc_single_image image=”568364″ alignment=”center” css=”” rounded_corners=”rounded-lg”][\/vc_column_inner][vc_column_inner width=”5\/12″ offset=”vc_col-sm-offset-1″][vc_column_text ct_style=”stat” css=””]<\/p>\n

\u9867\u5ba2\u91cd\u8996\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u80b2\u6210<\/h3>\n

CX \u6226\u7565\u306e\u6210\u529f\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u304b\u304b\u3063\u3066\u3044\u307e\u3059\u3002AI \u3092\u6d3b\u7528\u3057\u305f\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406\uff08WEM\uff09\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/a>\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u65bd\u7b56\u3084\u3001\u5f93\u696d\u54e1\u306e\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u5411\u4e0a\u306b\u8ca2\u732e\u3057\u307e\u3059\u3002<\/p>\n

\u30b9\u30de\u30fc\u30c8\u306a\u30d7\u30ed\u30bb\u30b9\u306e\u81ea\u52d5\u5316\u3068\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30b5\u30dd\u30fc\u30c8\u306b\u3088\u308a\u3001\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08EX\uff09\u304c\u52b9\u7387\u5316\u3057\u3001\u9867\u5ba2\u5bfe\u5fdc\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002AI \u306e\u4e88\u6e2c\u529b\u306b\u3088\u308a\u3001\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306f\u30b9\u30de\u30fc\u30c8\u306a\u30ef\u30fc\u30af\u30ed\u30fc\u30c9\u4e88\u6e2c\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u3092\u640d\u306a\u3046\u3053\u3068\u306a\u304f\u3001\u512a\u308c\u305f\u30ef\u30fc\u30af\u30e9\u30a4\u30d5\u30d0\u30e9\u30f3\u30b9\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002\u307e\u305f\u3001\u97f3\u58f0\u5206\u6790\u3068\u30c6\u30ad\u30b9\u30c8\u5206\u6790\u3092\u4f7f\u7528\u3059\u308c\u3070\u3001\u5404\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30ad\u30eb\u958b\u767a\u30cb\u30fc\u30ba\u3092\u7279\u5b9a\u3057\u3001\u30b3\u30fc\u30c1\u30f3\u30b0\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002\u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u53d6\u308a\u5165\u308c\u305f\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u7ba1\u7406\u3068\u3001\u8a73\u7d30\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u30c1\u30fc\u30e0\u306f\u9867\u5ba2\u306b\u96c6\u4e2d\u3057\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u9ad8\u304f\u7dad\u6301\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_row_inner content_placement=”middle” el_class=”form-card bgc-lgray”][vc_column_inner width=”1\/2″][vc_single_image image=”568363″ alignment=”center” css=”” rounded_corners=”rounded-lg”][\/vc_column_inner][vc_column_inner width=”5\/12″ offset=”vc_col-sm-offset-1″][vc_column_text ct_style=”stat” css=””]<\/p>\n

\u3088\u308a\u30b9\u30de\u30fc\u30c8\u304b\u3064\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u81ea\u52d5\u5316<\/h3>\n

\u81ea\u52d5\u5316\u306f\u5358\u7d14\u306a\u53cd\u5fa9\u4f5c\u696d\u3092\u8efd\u6e1b\u3057\u307e\u3059\u304c\u3001\u30b9\u30de\u30fc\u30c8\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u306b\u306f\u3001\u3055\u3089\u306b\u591a\u304f\u306e\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002\u9867\u5ba2\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u63a8\u9032\u3057\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u7c21\u7d20\u5316\u3067\u304d\u307e\u3059\u3002\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u5411\u4e0a\u3057\u3001\u52b9\u7387\u304c\u6700\u9069\u5316\u3055\u308c\u307e\u3059\u3002<\/p>\n

Genesys Cloud AI \u306a\u3089\u3001\u3053\u308c\u3089\u3059\u3079\u3066\u3092\u7c21\u5358\u306b\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u7d44\u307f\u8fbc\u307f\u578b\u306e AI \u30e2\u30c7\u30eb\u3001\u81ea\u52d5\u5316\u3055\u308c\u305f\u30c7\u30fc\u30bf\u6e96\u5099\u3001\u4eba\u9593\u53c2\u52a0\u578b\u30eb\u30fc\u30d7\u306e\u6700\u9069\u5316\u3001\u81ea\u52d5\u5316\u3055\u308c\u305f\u6a5f\u68b0\u5b66\u7fd2\u30d1\u30a4\u30d7\u30e9\u30a4\u30f3\u306b\u3088\u308a\u3001\u30c7\u30fc\u30bf\u30b5\u30a4\u30a8\u30f3\u30c6\u30a3\u30b9\u30c8\u30fb\u30c1\u30fc\u30e0\u304b\u3089\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u53d7\u3051\u308b\u3053\u3068\u306a\u304f\u3001AI \u3092\u9069\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30d3\u30b8\u30cd\u30b9\u5411\u3051\u306b\u69cb\u7bc9\u3055\u308c\u305f\u76f4\u611f\u7684\u306a\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u306b\u3088\u308a\u3001\u30c1\u30fc\u30e0\u306f AI \u8a2d\u5b9a\u3092\u30d5\u30eb\u306b\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u3067\u304d\u307e\u3059\u3002\u6a19\u6e96\u642d\u8f09\u3055\u308c\u305f\u5206\u6790\u30b7\u30b9\u30c6\u30e0\u306b\u3088\u308a\u3001\u7d50\u679c\u3092\u660e\u78ba\u306b\u7406\u89e3\u3057\u3001\u6700\u9069\u5316\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_row_inner content_placement=”middle” el_class=”form-card bgc-lgray”][vc_column_inner width=”1\/2″][vc_single_image image=”568365″ alignment=”center” css=”” rounded_corners=”rounded-lg”][\/vc_column_inner][vc_column_inner width=”5\/12″ offset=”vc_col-sm-offset-1″][vc_column_text ct_style=”stat” css=””]<\/p>\n

\u502b\u7406\u9075\u5b88\u306e AI \u306b\u3088\u308a\u30d3\u30b8\u30cd\u30b9\u3092\u4fdd\u8b77<\/h3>\n

AI \u306f\u5927\u304d\u306a\u4fa1\u5024\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u304c\u3001\u502b\u7406\u57fa\u76e4\u306e\u4fe1\u983c\u6027\u306f\u5fc5\u9808\u3067\u3059\u3002Genesys Cloud\u306f\u3001\u53b3\u683c\u306a AI \u502b\u7406\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u306b\u5f93\u3044\u3001\u76ee\u7684\u3092\u660e\u78ba\u306b\u3057\u3066 AI \u3092\u9069\u7528\u3057\u3066\u3044\u307e\u3059\u3002\u30c7\u30fc\u30bf\u57fa\u6e96\u3092\u9075\u5b88\u3057\u3001\u504f\u898b\u306b\u5bfe\u51e6\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u304a\u5ba2\u69d8\u306e\u30d3\u30b8\u30cd\u30b9\u3092\u5b88\u308a\u307e\u3059\u3002<\/p>\n

AI \u6a5f\u80fd\u306f Genesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30cd\u30a4\u30c6\u30a3\u30d6\u6a5f\u80fd\u3067\u3042\u308a\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3001\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u3001\u900f\u660e\u6027\u3001\u516c\u6b63\u6027\u306b\u95a2\u3059\u308b\u53b3\u683c\u306a\u57fa\u6e96\u3092\u9075\u5b88\u3057\u3066\u3044\u307e\u3059\u3002\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u8a2d\u8a08\u306e\u539f\u5247\u306f\u3001\u9867\u5ba2\u30c7\u30fc\u30bf\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u30c7\u30fc\u30bf\u3001\u77e5\u7684\u8ca1\u7523\u3092\u4fdd\u8b77\u3057\u307e\u3059\u3002\u8aac\u660e\u53ef\u80fd\u6027\u3068\u900f\u660e\u6027\u304c\u78ba\u4fdd\u3055\u308c\u3066\u3044\u308b\u305f\u3081\u3001\u30a2\u30eb\u30b4\u30ea\u30ba\u30e0\u306e\u9069\u7528\u306b\u95a2\u3059\u308b\u30a4\u30f3\u30b5\u30a4\u30c8\u3082\u5165\u624b\u3067\u304d\u307e\u3059\u3002\u30c1\u30fc\u30e0\u306f\u904b\u7528\u3078\u306e\u5f71\u97ff\u3092\u7406\u89e3\u3057\u3001\u7d50\u679c\u3092\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column width=”1\/2″][vc_column_text css=””]<\/p>\n

\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306e\u4f1a\u8a71\u3092\u81ea\u52d5\u5316<\/h2>\n

Genesys Cloud AI \u306a\u3089 24 \u6642\u9593\u4f53\u5236\u306e\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u7c21\u5358\u306b\u5c0e\u5165\u3067\u304d\u307e\u3059\u3002\u30c7\u30b8\u30bf\u30eb\u30d9\u30fc\u30b9\u3084\u3001\u97f3\u58f0\u30d9\u30fc\u30b9\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u81ea\u52d5\u4f1a\u8a71\u3067\u3001\u9867\u5ba2\u304c\u76ee\u7684\u3092\u9054\u6210\u3067\u304d\u308b\u3088\u3046\u8a98\u5c0e\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”5\/12″ el_class=”col-sm-6″]

\"Genesys
<\/div>
<\/i><\/div><\/div><\/a><\/div>[\/vc_column][vc_column width=”1\/2″ offset=”vc_col-sm-offset-1″][vc_row_inner][vc_column_inner el_class=”col-sm-10″][vc_column_text css=””]<\/p>\n

\u7c21\u5358\u306b AI \u306e\u4fa1\u5024\u3092\u5b9f\u73fe<\/h3>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner ri_scrollable=”yes”][vc_column_inner][vc_column_text ct_style=”list-block” css=””]<\/p>\n

CX (\u9867\u5ba2\u4f53\u9a13) \u306b\u7279\u5316<\/h3>\n

Genesys Cloud \u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u30cd\u30a4\u30c6\u30a3\u30d6\u306a AI \u6a5f\u80fd\u3068\u5206\u6790\u7d50\u679c\u3092\u4e00\u4f53\u5316\u3057\u3001\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u3042\u3089\u3086\u308b\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u306b\u5bfe\u5fdc\u3057\u307e\u3059\u3002\u30dd\u30a4\u30f3\u30c8\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u3064\u304e\u306f\u304e\u306e\u3088\u3046\u306b\u7d44\u307f\u5408\u308f\u305b\u308b\u5fc5\u8981\u304c\u306a\u304f\u3001\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u3084\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3001\u30c7\u30b8\u30bf\u30eb\u3001\u97f3\u58f0\u3001\u5f93\u696d\u54e1\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=”list-block” css=””]<\/p>\n

\u4f7f\u3044\u3084\u3059\u3044\u30bf\u30fc\u30f3\u30ad\u30fc\u65b9\u5f0f<\/h3>\n

Genesys Cloud AI \u306e\u3082\u3046\u3072\u3068\u3064\u306e\u30e1\u30ea\u30c3\u30c8\u306f\u3001\u3059\u3050\u306b\u4f7f\u7528\u3067\u304d\u308b\u3068\u3044\u3046\u70b9\u3067\u3059\u3002AI \u5c0e\u5165\u306b\u3042\u308a\u304c\u3061\u306a\u9762\u5012\u306a\u8a2d\u5b9a\u4f5c\u696d\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066 AI \u6a5f\u80fd\u3092\u7c21\u5358\u306b\u8a2d\u5b9a\u3057\u3001\u6700\u9069\u5316\u3067\u304d\u307e\u3059\u3002\u793e\u5185\u306e AI \u30b9\u30da\u30b7\u30e3\u30ea\u30b9\u30c8\u3084\u3001\u6642\u9593\u306e\u304b\u304b\u308b\u691c\u8a3c\u4f5c\u696d\u306a\u3057\u306b\u3001\u3059\u3050\u306b\u4fa1\u5024\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=”list-block” css=””]<\/p>\n

\u4fe1\u983c\u6027\u3001\u5b9f\u7e3e\u3001\u5b89\u5168\u6027<\/h3>\n

Genesys \u306e AI \u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u52b9\u7387\u5316\u3060\u3051\u3067\u306a\u304f\u3001\u502b\u7406\u3092\u9075\u5b88\u3057\u306a\u304c\u3089\u4fa1\u5024\u3092\u6700\u5927\u9650\u306b\u5f15\u304d\u51fa\u3057\u307e\u3059\u3002\u3059\u3079\u3066\u306e AI \u8981\u7d20\u304c\u5b89\u5168\u306a\u57fa\u76e4\u306b\u7d44\u307f\u8fbc\u307e\u308c\u3066\u3044\u307e\u3059\u3002\u5fb9\u5e95\u3057\u305f\u30c6\u30b9\u30c8\u306b\u3088\u308a\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3001\u900f\u660e\u6027\u3001\u30c7\u30fc\u30bf\u30ac\u30d0\u30ca\u30f3\u30b9\u306b\u95a2\u3059\u308b\u53b3\u683c\u306a\u57fa\u6e96\u3092\u6e80\u305f\u3057\u3066\u3044\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-lgray” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row equal_height=”yes”][vc_column width=”2\/3″][vc_column_text css=””]<\/p>\n

Genesys \u306e\u304a\u5ba2\u69d8\u306e\u58f0<\/h2>\n

[\/vc_column_text][\/vc_column][vc_column elemental_order=”order-5″ offset=”vc_col-md-4″]

\u304a\u5ba2\u69d8\u4e8b\u4f8b\u306f\u3053\u3061\u3089<\/a><\/div>[\/vc_column][vc_column]
\"Gogin<\/a><\/div>
\"Ccbss<\/a><\/div>
\"Nestl<\/a><\/div><\/div>