{"id":509385,"date":"2024-03-12T15:19:22","date_gmt":"2024-03-12T22:19:22","guid":{"rendered":"https:\/\/www.genesys.com\/capabilities\/%e3%83%af%e3%83%bc%e3%82%af%e3%83%95%e3%82%a9%e3%83%bc%e3%82%b9%e3%82%a8%e3%83%b3%e3%82%b2%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e7%ae%a1%e7%90%86"},"modified":"2026-01-07T23:08:05","modified_gmt":"2026-01-08T07:08:05","slug":"wem-workforce-engagement-management","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ja-jp\/capabilities\/wem-workforce-engagement-management","title":{"rendered":"\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%7D%5D&#8221; vib=&#8221;enable&#8221; css=&#8221;.vc_custom_1714410887619{background-position: center !important;background-repeat: no-repeat !important;background-size: cover 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align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; el_class=&#8221;hide-shit&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 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el_class=&#8221;mb-2&#8243;]<\/p>\n<h2>\u5f93\u696d\u54e1\u306e\u80fd\u529b\u3092\u6700\u5927\u9650\u306b\u6d3b\u304b\u3059<\/h2>\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30a2\u30ba\u30fb\u30a2\u30fb\u30b5\u30fc\u30d3\u30b9\uff08CCaaS\uff1a\u30af\u30e9\u30a6\u30c9\u578b\u306e\u4f01\u696d\u5411\u3051\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\uff09\u3068\u4e00\u4f53\u5316\u3057\u305fAI\u6d3b\u7528\u306e\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff08WEM\uff09\u306b\u3088\u308a\u3001\u30c1\u30fc\u30e0\u5168\u4f53\u306e\u610f\u6b32\u3092\u9ad8\u3081\u3001\u696d\u52d9\u306e\u8cea\u3092\u5411\u4e0a\u3002\u54c1\u8cea\u306e\u7ba1\u7406\u3001\u8a18\u9332\u3001\u6cd5\u4ee4\u9075\u5b88\u3001\u30b9\u30ad\u30eb\u5411\u4e0a\u306e\u305f\u3081\u306e\u7814\u4fee\u3001\u5f93\u696d\u54e1\u306e\u6210\u679c\u3084\u4eba\u54e1\u914d\u7f6e\u306e\u7ba1\u7406\u30921\u3064\u306e\u4ed5\u7d44\u307f\u3067\u5229\u7528\u3067\u304d\u308b\u305f\u3081\u3001\u5f93\u696d\u54e1\u306e\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u3068\u751f\u7523\u6027\u3092\u7dad\u6301\u3057\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u52b9\u7387\u3092\u9ad8\u3081\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u4f01\u696d\u6210\u679c\u306e\u5411\u4e0a\u306b\u3064\u306a\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn chevron btn-primary\" href=\"https:\/\/www.genesys.com\/ja-jp\/campaign\/genesys-cloud-guided-tour\" target=\"_blank\" rel=\"\">\u88fd\u54c1\u30c4\u30a2\u30fc<\/a><\/div>[\/vc_column][vc_column width=&#8221;7\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; ri_scrollable=&#8221;yes&#8221; equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/speech-and-text-analytics\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">AI\u306b\u3088\u308b\u4f1a\u8a71\u306e\u5206\u6790<\/h3>\n<p>\u611f\u60c5\u30fb\u5171\u611f\u5ea6\u5206\u6790\u3001\u901a\u8a71\u5185\u5bb9\u306e\u50be\u5411\u3084\u8981\u7d04\u30fb\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u3088\u308a\u3001\u9867\u5ba2\u3068\u62c5\u5f53\u8005\u306e\u4f1a\u8a71\u3092\u81ea\u52d5\u3067\u5206\u6790\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u6210\u7d04\u7387\u306e\u5411\u4e0a\u3001\u81ea\u52d5\u5fdc\u7b54\u3084\u4eee\u60f3\u5bfe\u5fdc\u30b7\u30b9\u30c6\u30e0\u306e\u5f37\u5316\u3001\u5bfe\u5fdc\u6642\u9593\u306e\u77ed\u7e2e\u3001\u3084\u308a\u3068\u308a\u306e\u524a\u6e1b\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ja-jp\/capabilities\/agent-assist\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">AI\u306b\u3088\u308b\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u6a5f\u80fd(\u30b3\u30d1\u30a4\u30ed\u30c3\u30c8)<\/h3>\n<p>\u624b\u4f5c\u696d\u306e\u696d\u52d9\u3092\u81ea\u52d5\u5316\u3057\u3001\u72b6\u6cc1\u3084\u610f\u56f3\u3092\u7406\u89e3\u3057\u305f\u6848\u5185\u3092\u884c\u3044\u3001\u7ffb\u8a33\u6a5f\u80fd\u3092\u4f7f\u3063\u3066\u591a\u8a00\u8a9e\u30c1\u30fc\u30e0\u3092\u652f\u63f4\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u5bfe\u5fdc\u3092\u884c\u3046\u62c5\u5f53\u8005\u3084\u7ba1\u7406\u8005\u306f\u3001AI\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u53d7\u3051\u306a\u304c\u3089\u5354\u529b\u3057\u3066\u5bfe\u5fdc\u306e\u52b9\u7387\u3068\u54c1\u8cea\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ja-jp\/capabilities\/quality-assurance-and-monitoring\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\u54c1\u8cea\u4fdd\u8a3c\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9<\/h3>\n<p>\u9867\u5ba2\u3068\u306e\u3084\u308a\u3068\u308a\u306e\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u3066\u3001\u521d\u56de\u89e3\u6c7a\u7387\u306a\u3069\u306e\u6210\u679c\u6307\u6a19\u3092\u6539\u5584\u3002\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u884c\u308f\u308c\u305f\u4f1a\u8a71\u3092\u8a18\u9332\u3057\u3001\u9867\u5ba2\u306e\u58f0\uff08VOC\uff09\u3084\u696d\u52d9\u306e\u50be\u5411\u3001AI\u306b\u3088\u308b\u81ea\u52d5\u8a55\u4fa1\u306b\u3082\u3068\u3065\u3044\u3066\u3001\u516c\u5e73\u6027\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/employee_performance_management_tool\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\u5f93\u696d\u54e1\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5f37\u5316<\/h3>\n<p>\u5f93\u696d\u54e1\u4e00\u4eba\u3072\u3068\u308a\u306e\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u3068\u6210\u679c\u3092\u9ad8\u3081\u3001\u96e2\u8077\u3092\u524a\u6e1b\u3002AI\u304c\u5f93\u696d\u54e1\u306b\u4e0d\u8db3\u3057\u3066\u3044\u308b\u77e5\u8b58\u3084\u6280\u80fd\u3092\u898b\u3064\u3051\u51fa\u3057\u3001\u6210\u7e3e\u8868\u3084\u9806\u4f4d\u8868\u3001\u30b3\u30f3\u30c6\u30b9\u30c8\u306a\u3069\u3092\u7528\u3044\u306a\u304c\u3089\u3001\u30b2\u30fc\u30e0\u306e\u3088\u3046\u306a\u611f\u899a\u3067\u697d\u3057\u307f\u306a\u304c\u3089\u696d\u52d9\u306b\u6253\u3061\u8fbc\u3080\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/reporting-analytics\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\u5206\u6790\u3068\u30ec\u30dd\u30fc\u30c8<\/h3>\n<p>\u4e2d\u592e\u30cf\u30d6\u304b\u3089\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30fb\u30c7\u30fc\u30bf\u3092\u96c6\u7d04\u3057\u3066\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u72b6\u614b\u3068\u52b9\u7387\u3092\u76e3\u8996\u3057\u307e\u3059\u3002\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u304b\u3089\u5f97\u3089\u308c\u305f\u30c7\u30fc\u30bf\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3084\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u95a2\u3059\u308b\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u4f7f\u7528\u3057\u3066\u3001\u30d3\u30e5\u30fc\u3092\u7c21\u5358\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u304d\u308b\u305f\u3081\u3001\u7d99\u7d9a\u7684\u306b\u6700\u9069\u5316\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/forecasting-and-decisions\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8<\/h3>\n<p>AI \u30d9\u30fc\u30b9\u306e\u4e88\u6e2c\u3092\u6d3b\u7528\u3057\u3066\u3001\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u3092\u6700\u9069\u5316\u3057\u3001\u696d\u52d9\u76ee\u6a19\u3092\u9054\u6210\u3067\u304d\u307e\u3059\u3002\u30d3\u30b8\u30cd\u30b9\u74b0\u5883\u306e\u5909\u5316\u306b\u5408\u308f\u305b\u3066\u3001\u4f11\u6687\u306e\u7ba1\u7406\u3001\u5909\u66f4\u306a\u3069\u3092\u901a\u3058\u3066\u5f93\u696d\u54e1\u306e\u67d4\u8edf\u306a\u50cd\u304d\u65b9\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%7D%5D&#8221;][vc_row][vc_column]<div class=\"chunk-template-container new-tabs\" ><div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column offset=&#8221;vc_col-md-offset-1 vc_col-md-10&#8243;]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-start \"  href=\"\/ja-jp\/resources\/state-of-cx-report\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack card-body\"><div class=\"col-content col-md-6\"><div class=\"content-container\"><h2>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u73fe\u72b6\u306b\u95a2\u3059\u308b\u30ec\u30dd\u30fc\u30c8<\/h2>\n<p class=\"text-20\">\u4e16\u754c\u4e2d\u306e\u6d88\u8cbb\u8005 5,000 \u4eba\u3068 CX \u30ea\u30fc\u30c0\u30fc 1,000 \u4eba\u304b\u3089\u5f97\u3089\u308c\u305f\u8cb4\u91cd\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u306f\u3053\u3061\u3089<\/div><\/div><\/div><div class=\"col-image col-md-6 flex-column justify-content-center mt-1 mt-lg-0 img-top-container no-offset\"><img decoding=\"async\" width=\"820\" height=\"464\" src=\"https:\/\/www.genesys.com\/media\/Resource-thumbnail_State-of-Customer-Experience-2025_1x.png\" alt=\"Access our flagship research report for global insights into the future of CX\" class=\"rounded\"><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u5f93\u696d\u54e1\u306e\u696d\u52d9\u30ec\u30d9\u30eb\u5411\u4e0a\u3068\u3001\u4f01\u696d\u6210\u9577\u306e\u4fc3\u9032<\/h2>\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u9032\u5316\u306f\u3001\u5f93\u6765\u306e\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u6700\u9069\u5316\uff08WFO\uff09\u306b\u3068\u3069\u307e\u308a\u307e\u305b\u3093\u3002\u6b21\u306e\u30b9\u30c6\u30fc\u30b8\u3068\u3057\u3066\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff08WEM\uff09\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u5f93\u696d\u54e1\u306e\u696d\u52d9\u30ec\u30d9\u30eb\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u3001\u30c1\u30fc\u30e0\u5168\u4f53\u306e\u6210\u679c\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u9069\u5207\u306aWEM\u3092\u53d6\u308a\u5165\u308c\u308b\u3053\u3068\u3067\u3001\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u3092\u6700\u65b0\u5316\u3057\u3001\u512a\u79c0\u306a\u4eba\u6750\u306e\u610f\u6b32\u3092\u9ad8\u3081\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u6210\u679c\u306e\u6539\u5584\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3092\u5b9f\u73fe\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u5bc6\u63a5\u306b\u9023\u643a\u3059\u308bGenesys Cloud\u2122 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u306f\u3001\u5f93\u696d\u54e1\u306e\u529b\u3092\u5f15\u304d\u51fa\u3057\u3001\u4f01\u696d\u306e\u6210\u679c\u3092\u6700\u5927\u5316\u3059\u308b\u305f\u3081\u306e\u4ed5\u7d44\u307f\u304c\u63c3\u3063\u3066\u3044\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column][vc_row_inner content_placement=&#8221;middle&#8221; el_class=&#8221;form-card bgc-lgray&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;567437&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">AI \u3067\u5f93\u696d\u54e1\u5168\u54e1\u306e\u529b\u3092\u5f15\u304d\u51fa\u3059<\/h3>\n<p>\u9867\u5ba2\u5bfe\u5fdc\u3092\u62c5\u3046\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3001\u6700\u3082\u91cd\u8981\u306a\u696d\u52d9\u306b\u96c6\u4e2d\u3067\u304d\u307e\u3059\u3002\u7d71\u5408\u3055\u308c\u305f\u4f5c\u696d\u74b0\u5883\u306b\u3088\u308a\u3001\u5fdc\u5bfe\u51e6\u7406\u3001\u6210\u679c\u7ba1\u7406\u3001\u7814\u4fee\u306e\u53d7\u8b1b\u30921\u3064\u306e\u5834\u6240\u3067\u884c\u3048\u308b\u305f\u3081\u3001\u753b\u9762\u306e\u5207\u308a\u66ff\u3048\u306f\u4e0d\u8981\u3002AI\u306e\u30b5\u30dd\u30fc\u30c8\u6a5f\u80fd\u304c\u81ea\u52d5\u51e6\u7406\u3092\u884c\u3044\u3001\u624b\u4f5c\u696d\u306e\u8ca0\u62c5\u3092\u6e1b\u3089\u3057\u307e\u3059\u3002\u305d\u306e\u52b9\u679c\u306f\u3059\u3067\u306b\u5b9f\u8a3c\u3055\u308c\u3066\u304a\u308a\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/virgin-atlantic\">Virgin Atlantic<\/a>\u3067\u306fGenesys Cloud\u3092\u5c0e\u5165\u3057\u305f\u7d50\u679c\u3001\u5e73\u5747\u51e6\u7406\u6642\u9593\uff08AHT\uff09\u304c50%\u524a\u6e1b\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n<p>\u307e\u305f\u3001\u4eba\u7684\u8cc7\u6e90\u3092\u62c5\u5f53\u3059\u308b\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306f\u3001AI\u306b\u3088\u308b\u4e88\u6e2c\u3092\u3082\u3068\u306b\u6b63\u78ba\u306a\u52e4\u52d9\u8a08\u753b\u3092\u7acb\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u3066\u65e5\u3005\u306e\u6210\u679c\u3084\u50be\u5411\u3092\u628a\u63e1\u3057\u3001\u7d99\u7d9a\u7684\u306b\u6539\u5584\u3092\u9032\u3081\u308b\u3053\u3068\u304c\u53ef\u80fd\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30c1\u30fc\u30e0\u5168\u4f53\u304c\u9867\u5ba2\u5bfe\u5fdc\u306b\u96c6\u4e2d\u3057\u3001\u4f01\u696d\u4fa1\u5024\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_row_inner content_placement=&#8221;middle&#8221; el_class=&#8221;form-card bgc-lgray&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;567438&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u6210\u679c\u3092\u652f\u3048\u308b\u8077\u5834\u6587\u5316\u3092\u80b2\u307f\u3001\u5b9a\u7740\u3092\u4fc3\u9032<\/h3>\n<p>\u5f93\u696d\u54e1\u3092\u4e2d\u5fc3\u306b\u3057\u305f\u6210\u679c\u7ba1\u7406\u3068\u8a08\u753b\u306b\u3088\u308a\u3001\u50cd\u304f\u610f\u6b32\u3084\u4ed5\u4e8b\u3078\u306e\u524d\u5411\u304d\u306a\u6c17\u6301\u3061\u3092\u4fdd\u3061\u3001\u9ad8\u3044\u6210\u679c\u3092\u6301\u7d9a\u3002AI\u306b\u3088\u308b\u97f3\u58f0\u3084\u30c6\u30ad\u30b9\u30c8\u3001\u611f\u60c5\u306e\u5206\u6790\u3092\u6d3b\u7528\u3057\u3066\u6210\u679c\u306e\u50be\u5411\u3092\u898b\u6975\u3081\u3001\u5404\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u5408\u308f\u305b\u305f\u6307\u5c0e\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001\u30b2\u30fc\u30e0\u306e\u4ed5\u7d44\u307f\u3092\u5fdc\u7528\u3057\u305f\u30c4\u30fc\u30eb(<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/gamification-call-center-employees\">\u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3<\/a>)\u3067\u5f93\u696d\u54e1\u306e\u610f\u6b32\u3092\u9ad8\u3081\u3001\u500b\u4eba\u306e\u76ee\u6a19\u3068\u4f01\u696d\u306e\u6210\u679c\u3092\u7d50\u3073\u3064\u3051\u307e\u3059\u3002\u500b\u5225\u306e\u6210\u679c\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3084\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u6307\u6a19\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u76ee\u6a19\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30c1\u30fc\u30e0\u5168\u4f53\u304c\u6210\u679c\u5411\u4e0a\u306b\u96c6\u4e2d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u5b9f\u969b\u3001Genesys Cloud\u3092\u5c0e\u5165\u3057\u305f<a href=\"https:\/\/www.genesys.com\/customer-stories\/aeromexico\">Aeromexico<\/a>\u3067\u306f\u3001\u751f\u7523\u6027\u304c13%\u5411\u4e0a\u3057\u3001\u96e2\u8077\u7387\u304c20%\u4f4e\u4e0b\u3057\u307e\u3057\u305f\u3002[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_row_inner content_placement=&#8221;middle&#8221; el_class=&#8221;form-card bgc-lgray&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;567439&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u7ba1\u7406\u3092\u30b7\u30f3\u30d7\u30eb\u306b\u3057\u3001\u67d4\u8edf\u6027\u3092\u5f37\u5316<\/h3>\n<p>\u9867\u5ba2\u5bfe\u5fdc\u3068\u4eba\u54e1\u7ba1\u7406\u30921\u3064\u306b\u307e\u3068\u3081\u305f\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3088\u308a\u3001\u5c0e\u5165\u3084\u904b\u55b6\u304c\u5206\u304b\u308a\u3084\u3059\u304f\u306a\u308a\u3001CX\u696d\u52d9\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u9032\u3081\u308b\u3053\u3068\u304c\u53ef\u80fd\u3002\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u306e\u5fdc\u5bfe\u30c7\u30fc\u30bf\u3084\u9867\u5ba2\u60c5\u5831\u3092\u5171\u901a\u306e\u4ed5\u7d44\u307f\u3067\u307e\u3068\u3081\u3066\u3001AI\u304c\u6b63\u78ba\u306a\u5224\u65ad\u3092\u4e0b\u3057\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001CX\u30c1\u30fc\u30e0\u306f\u4e16\u754c\u4e2d\u306e\u3069\u3053\u304b\u3089\u3067\u3082\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5168\u4f53\u3092\u7ba1\u7406\u3067\u304d\u3001\u6210\u679c\u306e\u6307\u6a19\u3001\u5f93\u696d\u54e1\u306e\u72b6\u6cc1\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u5206\u6790\u74b0\u5883\u3082\u67d4\u8edf\u306b\u8abf\u6574\u3067\u304d\u308b\u305f\u3081\u3001\u5fdc\u5bfe\u5185\u5bb9\u3084\u5f93\u696d\u54e1\u306e\u6210\u679c\u3001\u9867\u5ba2\u306e\u884c\u52d5\u3092\u78ba\u8a8d\u3057\u306a\u304c\u3089\u3001\u52b9\u7387\u3088\u304f\u6539\u5584\u3092\u9032\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_row_inner content_placement=&#8221;middle&#8221; el_class=&#8221;form-card bgc-lgray&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;567440&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u30ea\u30b9\u30af\u8efd\u6e1b\u30fb\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u9075\u5b88\u3067\u3001\u30d3\u30b8\u30cd\u30b9\u3092\u4fdd\u8b77<\/h3>\n<p>\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30fc\u3084\u30c7\u30fc\u30bf\u4fdd\u8b77\u3001\u898f\u5236\u5bfe\u5fdc\u304cCX\u6226\u7565\u306e\u59a8\u3052\u306b\u306a\u308b\u3053\u3068\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u5e45\u5e83\u3044\u8a8d\u8a3c\u3084\u57fa\u6e96\u3078\u306e\u9069\u5408\u306b\u3088\u308a\u3001\u8907\u96d1\u306a\u56fd\u969b\u898f\u5236\u306b\u3082\u78ba\u5b9f\u306b\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u306e\u3084\u308a\u3068\u308a\u3092\u81ea\u52d5\u7684\u306b\u8a18\u9332\u3067\u304d\u308b\u305f\u3081\u3001\u9ad8\u54c1\u8cea\u3068\u898f\u5236\u9075\u5b88\u3092\u540c\u6642\u306b\u5b9f\u73fe\u3002\u3055\u3089\u306b\u3001AI\u306b\u3088\u308b\u5206\u6790\u3092\u901a\u3058\u3066\u3001\u898f\u5236\u30ea\u30b9\u30af\u3084\u6210\u679c\u306e\u50be\u5411\u3001CX\u306b\u5f71\u97ff\u3059\u308b\u884c\u52d5\u3084\u77e5\u8b58\u4e0d\u8db3\u3092\u660e\u3089\u304b\u306b\u3067\u304d\u307e\u3059\u3002\u8a71\u984c\u306e\u628a\u63e1\u3084\u611f\u60c5\u5206\u6790\u3092\u884c\u3046\u3053\u3068\u3067\u9867\u5ba2\u306e\u58f0\uff08VoC\uff09\u3092\u6df1\u304f\u7406\u89e3\u3057\u3001\u6210\u679c\u6539\u5584\u3084\u516c\u5e73\u306a\u8a55\u4fa1\u3001\u54c1\u8cea\u30d7\u30ed\u30bb\u30b9\u306e\u5f37\u5316\u306b\u3064\u306a\u3052\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>AI \u3092\u6d3b\u7528\u3057\u305f\u5305\u62ec\u7684\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/h2>\n<p>Genesys Cloud\u306e\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff08WEM\uff09\u306f\u3001\u5f93\u696d\u54e1\u306e\u696d\u52d9\u52b9\u7387\u3092\u9ad8\u3081\u3001\u3088\u308a\u5927\u304d\u306a\u4fa1\u5024\u306e\u5b9f\u73fe\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">1\u3064\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u696d\u52d9\u3092\u30b7\u30f3\u30d7\u30eb\u5316<\/h3>\n<p>CCaaS\u3068WEM\u306e\u6a5f\u80fd\u304c\u6700\u521d\u304b\u3089\u7d71\u5408\u3055\u308c\u3066\u3044\u308b\u305f\u3081\u3001\u5c0e\u5165\u3084\u7ba1\u7406\u304c\u7c21\u5358\u3067\u3059\u3002\u6700\u65b0\u306e\u30af\u30e9\u30a6\u30c9\u57fa\u76e4\u3092\u63a1\u7528\u3057\u3066\u304a\u308a\u3001\u505c\u6b62\u6642\u9593\u306a\u304f\u7d99\u7d9a\u7684\u306b\u66f4\u65b0\u53ef\u80fd\u3002\u3059\u3050\u306b\u4f7f\u3048\u308bAI\u6a5f\u80fd\u3082\u8907\u6570\u5099\u308f\u3063\u3066\u304a\u308a\u3001\u52b9\u7387\u5411\u4e0a\u3084\u7ba1\u7406\u30b3\u30b9\u30c8\u524a\u6e1b\u306b\u52b9\u679c\u7684\u3067\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u4e00\u5143\u7ba1\u7406\u3067\u304d\u308b\u7ba1\u7406\u8005\u5411\u3051\u753b\u9762<\/h3>\n<p>\u30c1\u30fc\u30e0\u304c\u3069\u3053\u306b\u3044\u3066\u3082\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5168\u4f53\u3092\u7c21\u5358\u306b\u7ba1\u7406\u3002\u5fdc\u5bfe\u306e\u76e3\u8996\u3001\u6210\u679c\u306e\u78ba\u8a8d\u3001\u5b66\u7fd2\u3084\u30ad\u30e3\u30ea\u30a2\u6210\u9577\u307e\u3067\u3001\u3059\u3079\u3066\u3092\u3072\u3068\u3064\u306e\u753b\u9762\u3067\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3084\u5fdc\u5bfe\u5f8c\u306e\u30c7\u30fc\u30bf\u304b\u3089\u50be\u5411\u3092\u898b\u3064\u3051\u3001\u6539\u5584\u3059\u3079\u304d\u70b9\u3092\u660e\u3089\u304b\u306b\u3057\u3001\u6700\u9069\u306a\u30ea\u30bd\u30fc\u30b9\u914d\u5206\u3067\u52b9\u7387\u3092\u9ad8\u3081\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u52b9\u7387\u7684\u306a\u54c1\u8cea\u7ba1\u7406<\/h3>\n<p>AI\u304c\u5fdc\u5bfe\u3092\u7406\u89e3\u3057\u305f\u3046\u3048\u3067\u8a55\u4fa1\u3059\u308b\u305f\u3081\u3001\u6642\u9593\u3084\u624b\u9593\u3092\u524a\u6e1b\u3057\u3001\u6210\u679c\u5411\u4e0a\u306b\u96c6\u4e2d\u3067\u304d\u307e\u3059\u3002\u77e5\u8b58\u306e\u4e0d\u8db3\u3084\u6539\u5584\u304c\u5fc5\u8981\u306a\u70b9\u3092\u898b\u3064\u3051\u3001\u6307\u5c0e\u306e\u8a08\u753b\u3084\u5b9f\u65bd\u307e\u3067\u30921\u3064\u306e\u753b\u9762\u3067\u5b9f\u884c\u3002\u3055\u3089\u306b\u63a8\u79fb\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u6539\u5584\u306b\u3082\u3064\u306a\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row disable_element=&#8221;yes&#8221;][vc_column offset=&#8221;vc_col-md-offset-1 vc_col-md-10&#8243;]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"https:\/\/www.genesys.com\/ja-jp\/genesys-cloud\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"400\" height=\"200\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/placeholder-flexible.svg\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><h2>\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0 1 \u3064\u3067\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u3059\u3079\u3066\u3092\u7db2\u7f85<\/h2>\n<p>Genesys Cloud \u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406\u306f\u3001\u30af\u30e9\u30a6\u30c9\u30cd\u30a4\u30c6\u30a3\u30d6\u306e\u6a5f\u80fd\u3092\u5b8c\u5099\u3057\u3066\u3044\u307e\u3059\u3002\u6295\u8cc7\u3068 CX \u6226\u7565\u306e\u52b9\u679c\u3092\u6700\u5927\u5316\u3059\u308b\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3001\u30b3\u30fc\u30c1\u30f3\u30b0\u3001\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3068\u54c1\u8cea\u7ba1\u7406\u306a\u3069\u306e\u591a\u5f69\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u63c3\u3063\u3066\u3044\u307e\u3059\u3002\u9023\u643a\u3067\u304d\u306a\u3044\u8907\u6570\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u7d71\u5408\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u7f6e\u304d\u63db\u3048\u308c\u3070\u3001\u6280\u8853\u7684\u306a\u8ca0\u62c5\u3068\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><div class=\"justify-content-end btn-container mt-2\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;555946&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>1\u3064\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u3059\u3079\u3066\u7ba1\u7406<\/h2>\n<p>Genesys Cloud\u306e\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff08WEM\uff09\u306f\u3001\u30af\u30e9\u30a6\u30c9\u74b0\u5883\u306b\u6700\u9069\u5316\u3055\u308c\u305f\u6a5f\u80fd\u3092\u5099\u3048\u3066\u3044\u307e\u3059\u3002\u6295\u8cc7\u52b9\u679c\u3068CX\u6226\u7565\u306e\u6210\u679c\u3092\u6700\u5927\u5316\u3059\u308b\u305f\u3081\u306b\u3001\u5c0e\u5165\u652f\u63f4\u3001\u6307\u5c0e\u3001\u52e4\u52d9\u8a08\u753b\u3001\u6210\u679c\u3084\u54c1\u8cea\u306e\u7ba1\u7406\u306a\u3069\u3001\u591a\u5f69\u306a\u4ed5\u7d44\u307f\u3092\u63d0\u4f9b\u3002\u3070\u3089\u3070\u3089\u306b\u52d5\u304f\u8907\u6570\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u7d71\u5408\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u307e\u3068\u3081\u308b\u3053\u3068\u3067\u3001\u6280\u8853\u9762\u3067\u306e\u8ca0\u62c5\u3084\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3002[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ja-jp\/genesys-cloud\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Genesys \u306e\u304a\u5ba2\u69d8\u306e\u58f0<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-4&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ja-jp\/customer-stories\" target=\"\" rel=\"\">\u304a\u5ba2\u69d8\u4e8b\u4f8b\u306f\u3053\u3061\u3089<\/a><\/div>[\/vc_column][vc_column]<div class=\"component-customer-carousel default-layout single-customer\" data-current-active=\"0\" data-layout=\"default\" data-count=\"1\"><div class=\"carousel-main-row\"><div class=\"carousel-content-col\"><div class=\"customer-content active\" data-href=\"523568\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/gsg\" target=\"_blank\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Gsg hero\" src=\"https:\/\/www.genesys.com\/media\/GSG-hero.png\" width=\"626\" height=\"353\"><\/div><div class=\"customer-quote-col\"><img decoding=\"async\" class=\"company-logo\" alt=\"Gsg logo x300\" src=\"https:\/\/www.genesys.com\/media\/gsg-logo-x300.png\"  width=\"300\" height=\"119\"><p class=\"quote-content mb-2 quote-size-lg\">\u300c\u5f53\u793e\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u53ce\u76ca\u6027\u306e\u9ad8\u3044\u6d3b\u52d5\u306b\u5c02\u5ff5\u3067\u304d\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u4f8b\u3048\u3070\u3001\u9867\u5ba2\u8a2a\u554f\u3001\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3001\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306e\u5b9f\u65bd\u306a\u3069\u3067\u3059\u3002\u4e2d\u306b\u306f 200 \u4e07\u30c9\u30eb\u306e\u58f2\u4e0a\u3092\u751f\u307f\u51fa\u3057\u305f\u30b1\u30fc\u30b9\u3082\u3042\u308a\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u6d3b\u52d5\u304c\u7a4d\u307f\u91cd\u306a\u3063\u305f\u7d50\u679c\u300124 \u30ab\u6708\u9593\u3067\u58f2\u4e0a\u304c 32\uff05 \u4f38\u3073\u307e\u3057\u305f\u3002\u3082\u3061\u308d\u3093\u3001\u58f2\u4e0a\u5229\u76ca\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u843d\u3068\u3059\u3053\u3068\u306a\u304f\u3067\u3059\u300d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Lauren Forte<\/p><p class=\"customer-title\">Director of Inside Sales, Graphic Solutions Group<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">\u9867\u5ba2\u4e8b\u4f8b\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][vc_column]<div class=\"component-customer-carousel logos-only\" data-layout=\"logos-only\" data-count=\"6\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Humm Group story\" title=\"Humm Group\" href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/humm-group\"><img decoding=\"async\" class=\"company-logo\" alt=\"Humm groupx275\" src=\"https:\/\/www.genesys.com\/media\/humm_groupx275.png\" width=\"275\" height=\"55\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Schneider Electric story\" title=\"Schneider Electric\" href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/schneider-electric\"><img decoding=\"async\" class=\"company-logo\" alt=\"Schneider electric x300\" src=\"https:\/\/www.genesys.com\/media\/Schneider_Electric_x300.png\" width=\"300\" height=\"89\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Coca-Cola Bottlers\u2019 Sales &#038; Services story\" title=\"Coca-Cola Bottlers\u2019 Sales &#038; Services\" href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/coca-cola-bottlers-sales-and-services\"><img decoding=\"async\" class=\"company-logo\" alt=\"Ccbss logox250\" src=\"https:\/\/www.genesys.com\/media\/CCBSS-Logox250.png\" width=\"252\" height=\"166\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Virgin Atlantic story\" title=\"Virgin Atlantic\" href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/virgin-atlantic\"><img decoding=\"async\" class=\"company-logo\" alt=\"Virgin atlantic x300\" src=\"https:\/\/www.genesys.com\/media\/virgin-atlantic-x300.png\" width=\"300\" height=\"72\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View \u30d1\u30fc\u30bd\u30eb\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e story\" title=\"\u30d1\u30fc\u30bd\u30eb\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30b5\u30fc\u30d3\u30b9\u682a\u5f0f\u4f1a\u793e\" href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/persolcommunicationservice\"><img decoding=\"async\" class=\"company-logo\" alt=\"Persol communication services vertical\" src=\"https:\/\/www.genesys.com\/media\/PERSOL-COMMUNICATION-SERVICES_Vertical.png\" width=\"1647\" height=\"896\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Nestl\u00e9 \u793e story\" title=\"Nestl\u00e9 \u793e\" href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/nestle\"><img decoding=\"async\" class=\"company-logo\" alt=\"Nestl logo 49915638706 o\" src=\"https:\/\/www.genesys.com\/media\/nestl-logo_49915638706_o.png\" width=\"781\" height=\"800\"><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u4eca\u3059\u3050\u5f93\u696d\u54e1\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u6539\u5584<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-6&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ja-jp\/resources\" target=\"\" rel=\"\">\u3059\u3079\u3066\u306e\u30ea\u30bd\u30fc\u30b9\u306f\u3053\u3061\u3089<\/a><\/div>[\/vc_column][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-4 scrollable-row\"><div class=\"col-12 primary-item grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component-cta-block centered cta-text-end\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/practical-guide-workforce-engagement\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/Practical-Guide-to-Modern-Workforce-Engagement-JA.png\" height=\"240\" width=\"440\" alt=\"\u6700\u65b0\u578b\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u5b9f\u8df5\u30ac\u30a4\u30c9\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><p class=\"assettag\">\u5b9f\u8df5\u30ac\u30a4\u30c9<\/p><h3 class=\"item-title\">\u6700\u65b0\u578b\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u5b9f\u8df5\u30ac\u30a4\u30c9<\/h3><p class=\"brief-desc text-20 mb-0\">\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u3066\u5f93\u696d\u54e1\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u9ad8\u3081\u308b<\/p><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/contact-center-buyers-guide\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail.png\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title h6\">AI \u3068 CX \u306e\u8cfc\u5165\u62c5\u5f53\u8005\u5411\u3051\u30ac\u30a4\u30c9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-capabilities\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/employee-performance-management-tools\"><div class=\"thumbnail-col thubmnail default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">\u6a5f\u80fd<\/p><h3 class=\"item-title h6\">\u5f93\u696d\u54e1\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u7ba1\u7406<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-blog\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-workforce-engagement\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/1219_GettyImages-647610794-scaled-e1671468533610.jpg\" height=\"547\" width=\"820\" alt=\"Workforce engagement management\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Blog<\/p><h3 class=\"item-title h6\">\u30ef\u30fc\u30af\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u306f\uff1f\u6e2c\u5b9a\u65b9\u6cd5\u3068\u6539\u5584\u7b56 - \u30b8\u30a7\u30cd\u30b7\u30b9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1741334671940{background-image: url(https:\/\/www.genesys.com\/media\/Threads-Right-Wave.png?id=549945) !important;}&#8221; el_class=&#8221;px-0 py-2 px-md-5 py-md-5&#8243; el_id=&#8221;demo&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>CX \u30c1\u30fc\u30e0\u5168\u4f53\u306e\u6210\u9577\u3068\u80b2\u6210<\/h2>\n<p>\u5f93\u696d\u54e1\u306e\u6210\u529f\u306f\u3001\u4f01\u696d\u306e\u6210\u529f\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff08WEM\uff09\u306f\u3001\u5f93\u696d\u54e1\u304c\u6301\u3064\u529b\u3092\u6700\u5927\u9650\u306b\u767a\u63ee\u3057\u3001\u7d99\u7d9a\u7684\u306a\u4e8b\u696d\u6210\u9577\u3092\u4fc3\u3059\u305f\u3081\u306e\u6700\u9069\u306a\u4ed5\u7d44\u307f\u3067\u3059\u3002\u305d\u306e\u7b2c\u4e00\u6b69\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304b\u3089\u8a08\u753b\u62c5\u5f53\u8005\u3001\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306b\u81f3\u308b\u307e\u3067\u306e\u4eba\u6750\u3092\u78ba\u4fdd\u3057\u3001\u80b2\u6210\u3057\u3001\u5b9a\u7740\u3055\u305b\u308b\u3053\u3068\u3067\u3059\u3002Genesys Cloud\u306eWEM\u306f\u3001\u30c1\u30fc\u30e0\u5168\u4f53\u306b\u9ad8\u3044\u6210\u679c\u3092\u652f\u3048\u308b\u6587\u5316\u3092\u6839\u4ed8\u304b\u305b\u308b\u305f\u3081\u306b\u8a2d\u8a08\u3055\u308c\u305f\u3001\u7d71\u5408\u578b\u306e\u5305\u62ec\u7684\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u751f\u7523\u6027\u5411\u4e0a\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u306e\u5411\u4e0a\u3001\u305d\u3057\u3066\u9577\u671f\u7684\u306a\u30d3\u30b8\u30cd\u30b9\u4fa1\u5024\u306e\u5275\u51fa\u306b\u8ca2\u732e\u3057\u307e\u3059\u3002<\/p>\n<p>\u30c7\u30e2\u3092\u3054\u4f9d\u983c\u304f\u3060\u3055\u3044\u3002Genesys\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u8a73\u3057\u304f\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init no-bg-form yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">\u3088\u3046\u3053\u305d<\/span> <span id=\"person_info\"><span class=\"person_last\"><\/span>&nbsp;<span class=\"person_first\"><\/span> \u69d8<\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\u5225\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u60c5\u5831\u3092\u5165\u529b\u3057\u307e\u3059\u304b\uff1f<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"\u4f1a\u793e\u3067\u304a\u4f7f\u3044\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u3054\u5165\u529b\u304f\u3060\u3055\u3044\u3002\">\n        <label for=\"fe644\">\u4f1a\u793e\u3067\u304a\u4f7f\u3044\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u3054\u5165\u529b\u304f\u3060\u3055\u3044\u3002<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/capabilities\/509385\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ja-jp\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/capabilities\/509385\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"509385\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"E\u30e1\u30fc\u30eb\" placeholder=\"E\u30e1\u30fc\u30eb\">\n        <label for=\"fe192\">E\u30e1\u30fc\u30eb<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\u6c0f\">\n        <label for=\"fe191\">\u6c0f<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\u540d\">\n        <label for=\"fe190\">\u540d<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\u96fb\u8a71\u756a\u53f7\uff08\u534a\u89d2\u6570\u5b57\uff09\">\n        <label for=\"fe215\">\u96fb\u8a71\u756a\u53f7\uff08\u534a\u89d2\u6570\u5b57\uff09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219_jp\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"C-Level\">\u793e\u9577\u3001\u53d6\u7de0\u5f79<\/option><option value=\"VP\">\u57f7\u884c\u5f79\u54e1\u3001\u672c\u90e8\u9577<\/option><option value=\"Director\">\u90e8\u9577\u3001\u6b21\u9577\u3001\u5ba4\u9577\u3001\u30bb\u30f3\u30bf\u30fc\u9577<\/option><option value=\"Manager\">\u8ab2\u9577\u3001<\/option><option value=\"Staff\">\u4fc2\u9577\u3001\u4e3b\u4efb\u3001\u30ea\u30fc\u30c0\u30fc\u3001\u4e00\u822c\u793e\u54e1\u3001\u62c5\u5f53\u8005<\/option><option value=\"Unknown\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe219_jp\">\u5f79\u8077\u30ec\u30d9\u30eb<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Collections\">\u50b5\u6a29\u7ba1\u7406\u30fb\u50b5\u6a29\u56de\u53ce<\/option><option value=\"Contact Center Management\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u7ba1\u7406<\/option><option value=\"Customer Experience\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/option><option value=\"Customer Service\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9<\/option><option value=\"Ecommerce\/Digital Channels\">\u96fb\u5b50\u5546\u53d6\u5f15\/\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb<\/option><option value=\"Finance\">\u8ca1\u52d9\u90e8<\/option><option value=\"Human Resources\">\u4eba\u4e8b\u90e8<\/option><option value=\"Information Technology\">\u60c5\u5831\u6280\u8853<\/option><option value=\"IT Architecture\">IT\/\u60c5\u5831\u6280\u8853<\/option><option value=\"Marketing\">\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0<\/option><option value=\"Operations \/ Process Management\">\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9<\/option><option value=\"Production Management\">\u751f\u7523\u7ba1\u7406<\/option><option value=\"Purchasing\">\u8cfc\u8cb7<\/option><option value=\"Sales\">\u55b6\u696d<\/option><option value=\"Unknown\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe218\">\u8077\u7a2e<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\u9280\u884c<\/option><option value=\"Business Services\">\u305d\u306e\u4ed6\u30b5\u30fc\u30d3\u30b9\u696d\u5168\u822c<\/option><option value=\"Capital Markets\">\u8a3c\u5238\u30fb\u30ab\u30fc\u30c9\u30fb\u305d\u306e\u4ed6\u91d1\u878d<\/option><option value=\"Communications\">IT\u30fb\u60c5\u5831\u901a\u4fe1<\/option><option value=\"Consumer Products\">\u6d88\u8cbb\u8ca1<\/option><option value=\"Defense & Intelligence\">\u9632\u885b<\/option><option value=\"Education & Non-Profit\">\u5b66\u6821\u30fb\u975e\u55b6\u5229\u56e3\u4f53<\/option><option value=\"Energy & Utilities\"> \u30a8\u30cd\u30eb\u30ae\u30fc\uff08\u96fb\u529b\u30fb\u30ac\u30b9\u30fb\u6c34\u9053\uff09<\/option><option value=\"Entertainment\">\u30a8\u30f3\u30bf\u30fc\u30c6\u30a4\u30f3\u30e1\u30f3\u30c8<\/option><option value=\"Government\">\u884c\u653f\u6a5f\u95a2<\/option><option value=\"Insurance\">\u4fdd\u967a<\/option><option value=\"Life Sciences\">\u30d0\u30a4\u30aa\u30fb\u88fd\u85ac\u30fb\u533b\u7642\u6a5f\u5668\u88fd\u9020 <\/option><option value=\"Logistics\">\u904b\u8f38\u30fb\u7269\u6d41<\/option><option value=\"Manufacturing\">\u88fd\u9020<\/option><option value=\"Providers\">\u75c5\u9662\u30fb\u533b\u7642\u30fb\u4ecb\u8b77\u30b5\u30fc\u30d3\u30b9<\/option><option value=\"Retailers\">\u6d41\u901a\u30fb\u5c0f\u58f2<\/option><option value=\"Technology\">\u30c6\u30af\u30ce\u30ed\u30b8\u30fc<\/option><option value=\"Travel & Hospitality\">\u65c5\u884c\u30fb\u30db\u30c6\u30eb\u30fb\u98f2\u98df\u30fb\u822a\u7a7a\u30fb\u4ea4\u901a<\/option><option value=\"Other\">\u305d\u306e\u4ed6<\/option>\n        <\/select>\n        <label for=\"fe221\">\u696d\u754c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\u4f1a\u793e\u540d\">\n        <label for=\"fe193\">\u4f1a\u793e\u540d<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\u90fd\u9053\u5e9c\u770c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\u5f79\u8077\">\n        <label for=\"fe220\">\u5f79\u8077<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\u691c\u8a0e\u4e2d<\/option><option value=\"Gathering business requirements\">\u30d3\u30b8\u30cd\u30b9\u8981\u4ef6\u3092\u307e\u3068\u3081\u308b<\/option><option value=\"Comparing solutions\">\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6bd4\u8f03\u3059\u308b<\/option><option value=\"Ready for a conversation\">\u76f8\u8ac7\u3092\u5e0c\u671b\u3059\u308b<\/option>\n        <\/select>\n        <label for=\"fe222\">\u95b2\u89a7\u76ee\u7684<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1\uff5e20\u5e2d<\/option><option value=\"21-50\">21\uff5e50\u5e2d<\/option><option value=\"51-100\">51\uff5e100\u5e2d<\/option><option value=\"101-300\">101\uff5e300\u5e2d<\/option><option value=\"301-500\">301\uff5e500\u5e2d<\/option><option value=\"501-1000\">501\uff5e1000\u5e2d<\/option><option value=\">1000\">>1000\u5e2d<\/option><option value=\"No Contact Center\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u3082\u3063\u3066\u3044\u307e\u305b\u3093<\/option><option value=\"Don't Know\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe225\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5e2d\u6570\u3092\u304a\u9078\u3073\u304f\u3060\u3055\u3044\u3002<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u95a2\u3059\u308b\u60c5\u5831\u3092\u3001\u30e1\u30fc\u30eb\u3084\u96fb\u8a71\u3067\u9023\u7d61\u3059\u308b\u3053\u3068\u306b\u540c\u610f\u3057\u307e\u3059<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">\u30b8\u30a7\u30cd\u30b7\u30b9\u304b\u3089\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u3092\u5e0c\u671b\u3059\u308b<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" 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