{"id":427179,"date":"2022-04-01T10:55:25","date_gmt":"2022-04-01T17:55:25","guid":{"rendered":"https:\/\/www.genesys.com\/capabilities\/genesys-cloud-cx-%e3%81%ae-salesforce-%e7%b5%b1%e5%90%88"},"modified":"2026-01-04T22:10:16","modified_gmt":"2026-01-05T06:10:16","slug":"cloud-and-salesforce","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ja-jp\/capabilities\/cloud-and-salesforce","title":{"rendered":"Genesys Cloud\u2122 \u3068 Salesforce \u306e\u9023\u643a"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1715626476823{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; el_class=&#8221;no-shadow&#8221;][vc_column]<div class=\"component breadcrumbs theme-\"><div class=\"links-row w-100 d-flex flex-wrap align-items-center justify-content-start\"><div class=\"link-col\"><a class=\"breadcrumb-link\" href=\"\/ja-jp\/genesys-cloud\">Genesys Cloud CX<\/a><\/div><div class=\"link-col\"><a class=\"breadcrumb-link\" href=\"\/ja-jp\/capabilities\/cloud-architecture-and-open-platform\">\u30af\u30e9\u30a6\u30c9\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u30fc\u3068\u30aa\u30fc\u30d7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;order-md-1 order-5&#8243;][vc_single_image image=&#8221;564104&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_single_image image=&#8221;555362&#8243; css=&#8221;.vc_custom_1743750905892{margin-bottom: 2rem !important;}&#8221; si_max_width=&#8221;250px&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>CX Cloud\uff1aGenesys \u3068 Salesforce \u306e\u9023\u643a<\/h1>\n<p>\u3042\u3089\u3086\u308b\u4f53\u9a13\u3092\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3002\u3042\u3089\u3086\u308b\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092 Salesforce \u3067\u53ef\u8996\u5316\u3002[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#demo\" target=\"\" rel=\"\">\u30c7\u30e2\u3092\u30ea\u30af\u30a8\u30b9\u30c8\u3059\u308b<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">CX \u3092\u5909\u9769\u3059\u308b CCaaS \u3068 CRM \u306e\u4e00\u5143\u5316<\/h2>\n<p style=\"text-align: center;\">Genesys \u3068 Salesforce \u304c\u5171\u540c\u3067\u5f37\u529b\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u69cb\u7bc9\u3057\u307e\u3057\u305f\u3002\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30fc\u3068\u696d\u52d9\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u3001AI \u30d9\u30fc\u30b9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u5f93\u696d\u54e1\u4f53\u9a13\u306e\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306f\u3001Genesys Cloud\u2122 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u4e0a\u3067\u3001Salesforce \u306e\u30b9\u30de\u30fc\u30c8\u306a\u7d71\u5408\u578b\u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9\u3092\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243; el_class=&#8221;order-md-1 order-5&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u6210\u9577\u306e\u4fc3\u9032\u3068\u30b3\u30b9\u30c8\u524a\u6e1b\u3092\u4e21\u7acb<\/h3>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\">CCaaS<\/a>\u3001CRM\u3001AI \u306e\u5404\u5206\u91ce\u3067\u5b9f\u7e3e\u3042\u308b\u30ea\u30fc\u30c0\u30fc\u4f01\u696d\u3068\u9023\u643a\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u3092\u7d71\u5408\u3001\u5909\u9769\u3057\u307e\u3059\u3002\u624b\u52d5\u306e\u5b9a\u578b\u696d\u52d9\u3084\u30b3\u30b9\u30c8\u306e\u304b\u304b\u308b IT \u958b\u767a\u3001\u4e0d\u8981\u306a\u88dc\u52a9\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u6392\u9664\u3059\u308b\u3053\u3068\u3067\u3001\u53ce\u76ca\u6027\u3092\u6700\u5927\u9650\u306b\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u9867\u5ba2\u306e\u8ca0\u62c5\u3068\u30b9\u30c8\u30ec\u30b9\u3092\u8efd\u6e1b<\/h3>\n<p>\u30c7\u30fc\u30bf\u3068 AI \u304c\u3042\u3089\u304b\u3058\u3081\u7d71\u5408\u3055\u308c\u3066\u3044\u308b\u305f\u3081\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3068\u5e73\u5747\u51e6\u7406\u6642\u9593\uff08AHT\uff09\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u5171\u901a\u30c7\u30fc\u30bf\u30ec\u30a4\u30e4\u30fc\u304b\u3089\u53d6\u5f97\u3057\u305f\u30c7\u30fc\u30bf\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u5206\u6790\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u3082\u3068\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u30d3\u30b8\u30cd\u30b9\u30d7\u30ed\u30bb\u30b9\u3092\u6700\u5927\u9650\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u751f\u7523\u6027\u5411\u4e0a<\/h3>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u6295\u8cc7\u3057\u3066\u696d\u52d9\u3092\u652f\u63f4\u3059\u308b\u3053\u3068\u3067\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u3001\u96e2\u8077\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3067\u304d\u307e\u3059\u3002\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u5207\u308a\u66ff\u3048\u304c\u6e1b\u308a\u3001AI \u306b\u3088\u308b\u696d\u52d9\u652f\u63f4\u3001\u54c1\u8cea\u76e3\u8996\u304c\u53ef\u80fd\u306b\u306a\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u696d\u52d9\u52b9\u7387\u3068\u52b9\u679c\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;bg-cover bg-150-md bg-center bg-norepeat&#8221; css=&#8221;.vc_custom_1745563671511{background-image: url(https:\/\/www.genesys.com\/media\/3D-threads_middle-hidef.png?id=565280) !important;}&#8221;][vc_row r_gutter_size=&#8221;gutter-small&#8221; background_color=&#8221;bgc-glass&#8221; equal_height=&#8221;yes&#8221; el_class=&#8221;py-3 px-1 px-lg-3 rounded mt-0&#8243;][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-sm-offset-2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">\u30c7\u30fc\u30bf\u3068 AI \u3092\u7d71\u5408\u3057\u3001<br \/>\n\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u751f\u7523\u6027\u5411\u4e0a\u3068<br \/>\n\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe<\/h2>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\">Genesys Cloud \u3068\u3001\u3054\u5e0c\u671b\u306e Salesforce \u88fd\u54c1\u3092 1 \u3064\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u3057\u3066\u3054\u5229\u7528\u3067\u304d\u307e\u3059\u3002Service Cloud\u3001Sales Cloud\u3001Financial Services Cloud\u3001Health Cloud \u306a\u3069\u306e Salesforce \u88fd\u54c1\u3068\u7d44\u307f\u5408\u308f\u305b\u3066\u3054\u5229\u7528\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column][vc_single_image image=&#8221;564112&#8243; css=&#8221;&#8221;][\/vc_column][vc_column el_class=&#8221;mt-2&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u30c7\u30fc\u30bf\u306e\u540c\u671f\u3001AI \u5bfe\u5fdc<\/h3>\n<p>CX \u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3092\u5411\u4e0a\u3055\u305b\u3001IT \u30c1\u30fc\u30e0\u3084\u30a2\u30ca\u30ea\u30b9\u30c8\u30c1\u30fc\u30e0\u306e\u958b\u767a\u8ca0\u62c5\u3092\u8efd\u6e1b\u3067\u304d\u307e\u3059\u3002Genesys Cloud \u3068 Salesforce \u9593\u3067\u7d71\u5408\u6e08\u307f\u30c7\u30fc\u30bf\u3068\u5171\u901a\u30b9\u30ad\u30fc\u30de\u3092\u81ea\u7531\u306b\u5171\u6709\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u5358\u4e00\u306e CX \u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30a8\u30f3\u30b8\u30f3<\/h3>\n<p>\u4e21\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u767a\u751f\u3059\u308b\u9867\u5ba2\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3068\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u696d\u52d9\u3001Genesys Cloud AI \u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30a8\u30f3\u30b8\u30f3\u306b\u7d71\u5408\u3057\u307e\u3059\u3002\u90e8\u9580\u9593\u3067\u4f5c\u696d\u306e\u6574\u5408\u6027\u3092\u56f3\u308a\u3001\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u8fc5\u901f\u306b\u696d\u52d9\u76ee\u6a19\u3092\u9054\u6210\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u30b9\u30de\u30fc\u30c8\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9<\/h3>\n<p>\u30b5\u30fc\u30d3\u30b9\u3001\u30bb\u30fc\u30eb\u30b9\u3001\u30d8\u30eb\u30b9\u30b1\u30a2\u3001\u91d1\u878d\u30b5\u30fc\u30d3\u30b9\u30af\u30e9\u30a6\u30c9\u5185\u3067\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/chatbots\">\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9<\/a>\u304b\u3089\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u4e3b\u5c0e\u306e\u4f1a\u8a71\u3078\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u79fb\u884c\u3067\u304d\u307e\u3059\u3002\u3059\u3079\u3066\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3068\u30c7\u30fc\u30bf\u3092 1 \u3064\u306e\u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9\u306b\u96c6\u7d04\u3059\u308b\u3053\u3068\u3067\u3001\u52b9\u7387\u7684\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u7c21\u5358\u306b\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u30cd\u30a4\u30c6\u30a3\u30d6\u306e\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb<\/h3>\n<p>Salesforce \u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u5185\u3067\u3001Genesys \u306e\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\uff08Web \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3001SMS\u3001WhatsApp\uff09\u3092\u30cd\u30a4\u30c6\u30a3\u30d6\u8868\u793a\u3057\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u4e00\u8cab\u6027\u3068\u52b9\u7387\u6027\u3092\u78ba\u4fdd\u3057\u3001\u5305\u62ec\u7684\u306a\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u30d3\u30e5\u30fc\u3067\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u6307\u6a19\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e AI \u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u30a2\u30af\u30bb\u30e9\u30ec\u30fc\u30bf\u30fc<\/h3>\n<p>Salesforce Einstein \u3068 <a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/agent-assist\">Genesys Agent Copilot<\/a> \u306b\u901a\u8a71\u8a18\u9332\u306e\u8a73\u7d30\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u9001\u4fe1\u3057\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u610f\u56f3\u3092\u5224\u65ad\u3057\u3001\u6700\u9069\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3084\u95a2\u9023\u3059\u308b\u30ca\u30ec\u30c3\u30b8\u3092\u78ba\u8a8d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\/\u30d7\u30e9\u30f3\u30cb\u30f3\u30b0<\/h3>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u81ea\u3089\u3001\u30aa\u30fc\u30eb\u30fb\u30a4\u30f3\u30fb\u30ef\u30f3\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30c6\u30a3\u30d6\u306a\u30d3\u30e5\u30fc\u3067\u3001\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6307\u6a19\u3001\u30b3\u30fc\u30c1\u30f3\u30b0\u306e\u4e88\u7d04\u3001\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u306e\u30a2\u30b5\u30a4\u30f3\u3001\u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3\u30b9\u30b3\u30a2\u30dc\u30fc\u30c9\u306a\u3069\u3092\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u53ce\u76ca\u6027\u306e\u9ad8\u3044\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30ad\u30e3\u30f3\u30da\u30fc\u30f3<\/h3>\n<p>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u826f\u597d\u306a\u95a2\u4fc2\u3092\u69cb\u7bc9\u3057\u3001\u58f2\u4e0a\u306e\u5897\u52a0\u3084\u53ce\u76ca\u76ee\u6a19\u306e\u9054\u6210\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002Sales Cloud \u304b\u3089\u76f4\u63a5\u3001\u30ea\u30fc\u30c9\u306e\u512a\u5148\u9806\u4f4d\u4ed8\u3051\u3068<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/outbound\">\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u97f3\u58f0\u30a2\u30a6\u30c8\u30ea\u30fc\u30c1<\/a>\u3092\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">AI \u30d9\u30fc\u30b9\u306e\u5916\u90e8\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0<\/h3>\n<p>Genesys Cloud \u306e AI \u30d9\u30fc\u30b9\u306e\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30a8\u30f3\u30b8\u30f3\u3067 Salesforce \u30c1\u30e3\u30cd\u30eb\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u5916\u90e8\u306b\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3057\u307e\u3059\u3002\u9759\u7684\u306a\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30eb\u30fc\u30eb\u306b\u7e1b\u3089\u308c\u308b\u3053\u3068\u306a\u304f\u3001\u9867\u5ba2\u3092\u9069\u5207\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u81ea\u52d5\u7684\u306b\u30de\u30c3\u30c1\u30f3\u30b0\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u30d5\u30ec\u30ad\u30b7\u30d6\u30eb\u306a\u97f3\u58f0\u30b5\u30fc\u30d3\u30b9<\/h3>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/voice-services\">Genesys Cloud Voice<\/a> \u30b5\u30fc\u30d3\u30b9\u3092\u4f7f\u7528\u3057\u3066\u3001Salesforce \u306b\u97f3\u58f0\u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u96fb\u8a71\u30b5\u30fc\u30d3\u30b9\u306e\u8cfc\u5165\u3001\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u3001\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u306f\u3001\u7c21\u5358\u304b\u3064\u52b9\u7387\u7684\u306b\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u72ec\u81ea\u306e\u30af\u30e9\u30a6\u30c9\u30ad\u30e3\u30ea\u30a2\uff08BYOCC\uff09\u3092\u3054\u5229\u7528\u3044\u305f\u3060\u304f\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u304a\u5ba2\u69d8\u3084\u30d1\u30fc\u30c8\u30ca\u30fc\u306e\u58f0<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-4&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ja-jp\/customer-stories\" target=\"\" rel=\"\">\u9867\u5ba2\u4e8b\u4f8b\u306f\u3053\u3061\u3089<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start   chevron-only has-card-header  shadow\" ><div class=\"card-header p-1 bgc-lgray d-flex align-items-center justify-content-center border-bottom-0\" style=\"min-height:120px;\"><img decoding=\"async\" style=\"max-width:180px;\"width=\"400\" height=\"186\" src=\"https:\/\/www.genesys.com\/media\/logo-aaa_washington.png\" alt=\"logo-aaa_washington\" ><\/div><div class=\"card-body\"><p class=\"text-22\">\u300cUI \u3068\u901a\u8a71\u6a5f\u80fd\u306e\u7d71\u5408\u306b\u52a0\u3048\u3001\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3001\u30c1\u30e3\u30cd\u30eb\u3001\u4e8b\u696d\u90e8\u9580\u3092\u6a2a\u65ad\u3059\u308b\u5f62\u3067\u304a\u5ba2\u69d8\u306e\u30ea\u30a2\u30eb\u306a\u5168\u4f53\u50cf\u3092\u628a\u63e1\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308c\u3070\u3001CX Cloud \u306e\u6700\u5927\u306e\u4fa1\u5024\u304c\u5b9f\u611f\u3067\u304d\u308b\u3068\u78ba\u4fe1\u3057\u3066\u3044\u307e\u3059\u3002\u9867\u5ba2\u6e80\u8db3\uff08CSAT\uff09\u3082\u5411\u4e0a\u3057\u3001\u30af\u30ed\u30b9\u30bb\u30eb\u306e\u6a5f\u4f1a\u3082\u5897\u3048\u308b\u3068\u671f\u5f85\u3057\u3066\u3044\u307e\u3059\u300d<\/p>\n<p>&#8211; Naila Mendenhall \u6c0f\u3001Genesys Cloud \u30d7\u30ed\u30b0\u30e9\u30e0\u30fb\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3001AAA Washington<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start   has-card-header  shadow\" href=\"\/ja-jp\/company\/newsroom\/announcements\/genesys-announces-continued-cx-cloud-momentum-through-strong-customer-adoption-expanded-availability-and-global-expansion\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex align-items-center justify-content-center border-bottom-0\" style=\"min-height:120px;\"><img decoding=\"async\" style=\"max-width:200px;\"width=\"400\" height=\"75\" src=\"https:\/\/www.genesys.com\/media\/logo-Deloitte.png\" alt=\"logo-Deloitte\" ><\/div><div class=\"card-body\"><p class=\"text-22\">\u300c\u4f01\u696d\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u3068\u5f93\u696d\u54e1\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u306a\u304c\u3089\u3001\u904b\u7528\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3057\u3001\u4fa1\u5024\u5b9f\u73fe\u307e\u3067\u306e\u6642\u9593\u3092\u77ed\u7e2e\u3059\u308b\u3001\u63a5\u7d9a\u6027\u306e\u9ad8\u3044\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6c42\u3081\u3066\u3044\u307e\u3059\u3002CX Cloud \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30a4\u30ce\u30d9\u30fc\u30bf\u30fc\u3067\u3042\u308b Genesys \u3068 Salesforce \u306f\u3001\u5e02\u5834\u306e\u3053\u306e\u3088\u3046\u306a\u30cb\u30fc\u30ba\u306e\u62e1\u5927\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059\u3002CX Cloud \u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3068\u4e00\u8cab\u6027\u3092\u5b9f\u73fe\u3057\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u52b9\u7387\u6027\u3092\u5411\u4e0a\u3055\u305b\u3001\u30b7\u30b9\u30c6\u30e0\u306e\u30cd\u30a4\u30c6\u30a3\u30d6\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u7d71\u5408\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u300d<\/p>\n<p>&#8211; Andy Haas \u6c0f\u3001\u30de\u30cd\u30fc\u30b8\u30f3\u30b0\u30c7\u30a3\u30ec\u30af\u30bf\u30fc\u517c CCaaS \u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u30ea\u30fc\u30c0\u30fc\u3001Deloitte Consulting LLP<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">\u30b0\u30ed\u30fc\u30d0\u30eb\u5c55\u958b\u3068\u30ed\u30fc\u30ab\u30eb\u30d7\u30ec\u30bc\u30f3\u30b9\u306e\u4e21\u7acb<\/h2>\n<p style=\"text-align: center;\">Genesys \u3068 Salesforce \u306e CX Cloud \u306f 20 \u8a00\u8a9e\u4ee5\u4e0a\u306b\u5bfe\u5fdc\u3002Genesys Cloud \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u540c\u69d8\u306b\u3001\u696d\u754c\u30c8\u30c3\u30d7\u30af\u30e9\u30b9\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u30ab\u30d0\u30ec\u30c3\u30b8\u3068\u8010\u969c\u5bb3\u6027\u304c\u7279\u9577\u3067\u3059\u3002<br \/>\nPCI\u3001TCPA\u3001HIPAA \u306a\u3069\u306e\u4e3b\u8981\u306a\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u57fa\u6e96\u3082\u9075\u5b88\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u65e7\u5f0f\u306e Open CTI \u9023\u643a\u304b\u3089\u79fb\u884c<\/h3>\n<p>Open CTI \u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u30d9\u30fc\u30b9\u306b\u3057\u3066\u3044\u308b\u5f93\u6765\u306e CCaaS \u3068 CRM \u306e\u9023\u643a\u306f\u3001\u7169\u96d1\u306b\u306a\u308a\u304c\u3061\u3067\u3059\u3002IT \u30c1\u30fc\u30e0\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u3001API\u3001\u30c7\u30fc\u30bf\u3092\u5bc4\u305b\u96c6\u3081\u3001\u3054\u304f\u57fa\u672c\u7684\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u6a5f\u80fd\u3067\u3055\u3048\u3082 Salesforce \u306b\u7d44\u307f\u8fbc\u307e\u306a\u304f\u3066\u306f\u306a\u308a\u307e\u305b\u3093\u3002\u3053\u308c\u306f\u30d5\u30e9\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u306a\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u8cb4\u91cd\u306a\u958b\u767a\u30ea\u30bd\u30fc\u30b9\u3092\u7121\u99c4\u306b\u6d88\u8cbb\u3059\u308b\u3053\u3068\u306b\u3082\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>Genesys \u3068 Salesforce \u306e CX Cloud \u306f\u3001\u4e21\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u512a\u308c\u305f\u6a5f\u80fd\u3092\u30cd\u30a4\u30c6\u30a3\u30d6\u306b\u7d44\u307f\u5408\u308f\u305b\u305f\u3001\u5358\u4e00\u306e AI \u30d9\u30fc\u30b9\u306e\u30bf\u30fc\u30f3\u30ad\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002IT \u958b\u767a\u3084\u88dc\u52a9\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u524a\u6e1b\u3057\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u5408\u7406\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u5f93\u696d\u54e1\u4f53\u9a13\u306e\u5411\u4e0a<\/h3>\n<p>\u30b7\u30b9\u30c6\u30e0\u3092\u5207\u308a\u66ff\u3048\u306a\u304c\u3089\u4f7f\u7528\u3059\u308b\u306e\u306f\u6642\u9593\u3068\u624b\u9593\u304c\u304b\u304b\u308a\u307e\u3059\u3002Genesys Cloud \u3068\u8c4a\u5bcc\u306a\u6a5f\u80fd\u30c4\u30fc\u30eb\u30ad\u30c3\u30c8\u3092 Salesforce \u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u90e8\u9580\u3084\u4e8b\u696d\u90e8\u5168\u4f53\u3067\u5f93\u696d\u54e1\u4f53\u9a13\u3092\u52b9\u7387\u5316\u3067\u304d\u307e\u3059\u3002CX \u30c7\u30fc\u30bf\u3068\u30a2\u30af\u30b7\u30e7\u30f3\u3092 Salesforce \u7d4c\u7531\u3067\u7c21\u5358\u306b\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9 KPI \u3092\u8d85\u3048\u308b\u6210\u679c\u3092\u4e0a\u3052\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001\u512a\u79c0\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u5b9a\u7740\u3055\u305b\u308b\u4f01\u696d\u6587\u5316\u3092\u7bc9\u3051\u307e\u3059\u3002CX Cloud \u306b\u642d\u8f09\u3055\u308c\u305f<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/wem-workforce-engagement-management\">\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406\uff08WEM\uff09<\/a>\u3092\u4f7f\u3063\u3066\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306f\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3068\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u5f8c\u306e AI \u30d9\u30fc\u30b9\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u7372\u5f97\u3067\u304d\u308b\u305f\u3081\u3001\u54c1\u8cea\u3001\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3001\u30ea\u30bd\u30fc\u30b9\u8a08\u753b\u3092\u52b9\u679c\u7684\u306b\u884c\u3048\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u5e38\u306b\u9069\u5207\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0<\/h3>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/automated-routing\">AI \u306b\u3088\u308b\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30fb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0<\/a>\u306f\u3001Genesys \u3068 Salesforce \u306e\u4e21\u65b9\u304b\u3089\u53d6\u5f97\u3057\u305f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3001\u9867\u5ba2\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u5c65\u6b74\u30c7\u30fc\u30bf\u3068\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u3066\u30d1\u30bf\u30fc\u30f3\u3092\u691c\u51fa\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u60c5\u5831\u306b\u3088\u308a\u3001\u7c21\u5358\u306b\u9867\u5ba2\u3092\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3001\u30c1\u30e3\u30cd\u30eb\u3067\u9069\u5207\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u5272\u308a\u5f53\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3001Agent Copilot 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class=\"h5\">\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u63d0\u4f9b<\/h3>\n<p>\u4eca\u3084\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u4e88\u6e2c\u3057\u3001\u6f5c\u5728\u7684\u306a\u554f\u984c\u304c\u8868\u9762\u5316\u3059\u308b\u524d\u306b\u89e3\u6c7a\u7b56\u3092\u63d0\u793a\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002Salesforce \u3067 Genesys Cloud \u306e\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3092\u4f5c\u6210\u3001\u7ba1\u7406\u3001\u95b2\u89a7\u3057\u3001\u53ce\u76ca\u7387\u306e\u9ad8\u3044\u30bb\u30fc\u30eb\u30b9\u30c8\u30fc\u30af\u3001\u30ea\u30de\u30a4\u30f3\u30c0\u30fc\u3001\u30a2\u30e9\u30fc\u30c8\u3001\u53d7\u6ce8\u78ba\u8a8d\u306a\u3069\u3092\u5b9f\u65bd\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u30a4\u30d9\u30f3\u30c8\u30d9\u30fc\u30b9\u306e\u30c6\u30ad\u30b9\u30c8\u30e1\u30c3\u30bb\u30fc\u30b8\u3001E 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\u306e\u30b1\u30fc\u30b9\u3084\u53d6\u5f15\u5148\u8cac\u4efb\u8005\u30ec\u30b3\u30fc\u30c9\u306e\u30a2\u30af\u30c6\u30a3\u30d3\u30c6\u30a3\u30fc\u30ed\u30b0\u306b\u7d50\u679c\u304c\u81ea\u52d5\u7684\u306b\u8a18\u9332\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1739903963710{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card p-1&#8243;][vc_column offset=&#8221;vc_col-md-offset-1 vc_col-md-10&#8243;]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-start \"  href=\"\/resources\/cx-cloud-from-genesys-and-salesforce-leveraging-ai-to-improve-the-customer-experience\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack card-body\"><div class=\"col-content col-md-7\"><div class=\"content-container\"><h2 class=\"text-balance\">\u30b0\u30ed\u30fc\u30d0\u30eb\u30ec\u30dd\u30fc\u30c8\uff1a\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30b9\u30bf\u30c3\u30af\u3092\u7d71\u5408\u3059\u308b\u305f\u3081\u306e\u30b9\u30c6\u30c3\u30d7<\/h2>\n<p>\u73fe\u5728\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30a8\u30b3\u30ce\u30df\u30fc\u3067\u7af6\u4e89\u529b\u3092\u7dad\u6301\u3057\u3001CX \u3067\u5dee\u5225\u5316\u3092\u56f3\u308b\u306b\u306f\u3001CRM\u3001CCaaS\u3001WEM\u3001AI 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src=\"https:\/\/www.genesys.com\/media\/chunk_img-CX_Cloud_from-Genesys_Salesforce.png\" alt=\"\" class=\"rounded\"><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1739903963710{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}<\/style><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row css=&#8221;.vc_custom_1669151417686{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u63d0\u4f9b\u3059\u308b\u305d\u306e\u4ed6\u306e\u6a5f\u80fd<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-6&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\" target=\"\" rel=\"\">\u3059\u3079\u3066\u306e\u6a5f\u80fd\u3092\u898b\u308b<\/a><\/div>[\/vc_column][vc_column]<div class=\"capability-list icon-card-bg row gutter-small\"><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/servicenow-integration\"><div class=\"card-body\"><h3 class=\"h5\">ServiceNow \u3068\u306e\u9023\u643a<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/cloud-architecture\"><div class=\"card-body\"><h3 class=\"h5\">\u30af\u30e9\u30a6\u30c9\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u30fc<\/h3><p>\u591a\u5f69\u306a\u30cd\u30a4\u30c6\u30a3\u30d6\u6a5f\u80fd\u3092\u642d\u8f09\u3002\u3059\u3079\u3066\u3001\u5358\u4e00\u306e\u30b3\u30fc\u30c9\u30d9\u30fc\u30b9\u4e0a\u306b\u69cb\u7bc9\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/cloud-architecture-and-open-platform\"><div class=\"card-body\"><h3 class=\"h5\">\u30af\u30e9\u30a6\u30c9\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u30fc\u3068\u30aa\u30fc\u30d7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/h3><p>\u6280\u8853\u30b9\u30bf\u30c3\u30af\u3092\u6700\u65b0\u5316\u3057\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u52a0\u901f\u3055\u305b\u306a\u304c\u3089\u3001\u30bb\u30ad\u30e5\u30a2\u306a\u5e38\u6642\u904b\u7528\u3092\u5b9f\u73fe\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/security-and-compliance\"><div class=\"card-body\"><h3 class=\"h5\">\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30fc\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9<\/h3><p>\u904b\u7528\u5834\u6240\u3092\u554f\u308f\u305a\u3001\u9867\u5ba2\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3068\u9867\u5ba2\u30c7\u30fc\u30bf\u306e\u5b89\u5168\u6027\u3068\u6a5f\u5bc6\u6027\u3092\u78ba\u4fdd\u3057\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/integrations-apps\"><div class=\"card-body\"><h3 class=\"h5\">\u9023\u643a\u3068\u30a2\u30d7\u30ea<\/h3><p>\u6295\u8cc7\u52b9\u679c\u306e\u6700\u5927\u5316\uff1a\u65e2\u5b58\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3068\u512a\u79c0\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u6709\u52b9\u6d3b\u7528\u3092\u53ef\u80fd\u306b\u3059\u308b\u3001Genesys \u306e\u591a\u5f69\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/development\"><div class=\"card-body\"><h3 class=\"h5\">\u958b\u767a<\/h3><p>\u5927\u898f\u6a21\u306a\u6226\u7565\u7684\u4fa1\u5024\u306e\u69cb\u7bc9\u3092\u53ef\u80fd\u306b\u3059\u308b\u3001API \u30d5\u30a1\u30fc\u30b9\u30c8\u306e\u30aa\u30fc\u30d7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u6700\u65b0\u306e\u958b\u767a\u8005\u7528\u30c4\u30fc\u30eb\u3002\u8fc5\u901f\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u696d\u754c\u30ea\u30fc\u30c0\u30fc 2 \u793e\u304c\u751f\u307f\u51fa\u3057\u305f\u30011 \u3064\u306e\u5f37\u529b\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3002<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-6&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ja-jp\/resources\" target=\"\" rel=\"\">View all resources<\/a><\/div>[\/vc_column][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-3 scrollable-row\"><div class=\"col-md-4 vertical-cards item-image grid-item card-col item-image grid_type-\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/developer.genesys.cloud\/\" target=\"_blank\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/genesys-cloud-developer-center-thumbnail.jpg\" height=\"480\" width=\"880\" alt=\"Genesys cloud developer center thumbnail\"><\/div><div class=\"card-body text-col\"><h3 class=\"item-title h6\">Genesys Cloud \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u6982\u8981<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards item-image grid-item card-col item-image grid_type-\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/developer.genesys.cloud\/\" target=\"_blank\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/genesys-cloud-developer-forum-thumbnail.jpg\" height=\"480\" width=\"880\" alt=\"Genesys cloud developer forum thumbnail\"><\/div><div class=\"card-body text-col\"><h3 class=\"item-title h6\">Genesys Cloud \u958b\u767a\u8005\u30bb\u30f3\u30bf\u30fc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/critical-capabilities-for-contact-center-as-a-service\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CC-25_Resource-landing-824x528-px-glass.png\" height=\"528\" width=\"824\" alt=\"Cc &#8217;25 resource landing 824&#215;528 px glass\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">\u30ec\u30dd\u30fc\u30c8<\/p><h3 class=\"item-title h6\">Genesys Cloud \u958b\u767a\u8005\u30d5\u30a9\u30fc\u30e9\u30e0<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1741334683100{background-image: url(https:\/\/www.genesys.com\/media\/Threads-Right-Wave.png?id=549945) !important;}&#8221; el_class=&#8221;px-0 py-2 px-md-5 py-md-5&#8243; el_id=&#8221;demo&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Genesys \u3068 Salesforce \u306e\u7d71\u5408\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u30c9\u30fb\u30c7\u30e2\u3067\u3054\u89a7\u304f\u3060\u3055\u3044<\/h2>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3001\u7d71\u5408\u3055\u308c\u305f AI \u30d9\u30fc\u30b9\u306e\u30c4\u30fc\u30eb\u3001\u80cc\u666f\u60c5\u5831\u3092\u30ef\u30f3\u30b9\u30c8\u30c3\u30d7\u3067\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002Salesforce \u3068 Genesys \u306e\u9023\u643a\u306b\u3088\u308a\u3001\u30a8\u30f3\u30c9\u30fb\u30c4\u30fc\u30fb\u30a8\u30f3\u30c9\u3067\u9867\u5ba2\u3068\u306e\u3064\u306a\u304c\u308a\u3092\u6df1\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002CX Cloud \u306f\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3068 WEM \u30b9\u30a4\u30fc\u30c8\u3092 CRM \u30b7\u30b9\u30c6\u30e0\u306b\u76f4\u63a5\u7d44\u307f\u8fbc\u3093\u3067\u3044\u308b\u305f\u3081\u3001\u52b9\u7387\u6027\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init no-bg-form yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">\u3088\u3046\u3053\u305d<\/span> <span id=\"person_info\"><span class=\"person_last\"><\/span>&nbsp;<span class=\"person_first\"><\/span> \u69d8<\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\u5225\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u60c5\u5831\u3092\u5165\u529b\u3057\u307e\u3059\u304b\uff1f<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"\u4f1a\u793e\u3067\u304a\u4f7f\u3044\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u3054\u5165\u529b\u304f\u3060\u3055\u3044\u3002\">\n        <label for=\"fe644\">\u4f1a\u793e\u3067\u304a\u4f7f\u3044\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u3054\u5165\u529b\u304f\u3060\u3055\u3044\u3002<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/capabilities\/427179\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ja-jp\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/capabilities\/427179\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"523586\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"E\u30e1\u30fc\u30eb\" placeholder=\"E\u30e1\u30fc\u30eb\">\n        <label for=\"fe192\">E\u30e1\u30fc\u30eb<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\u6c0f\">\n        <label for=\"fe191\">\u6c0f<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\u540d\">\n        <label for=\"fe190\">\u540d<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\u96fb\u8a71\u756a\u53f7\uff08\u534a\u89d2\u6570\u5b57\uff09\">\n        <label for=\"fe215\">\u96fb\u8a71\u756a\u53f7\uff08\u534a\u89d2\u6570\u5b57\uff09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219_jp\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"C-Level\">\u793e\u9577\u3001\u53d6\u7de0\u5f79<\/option><option value=\"VP\">\u57f7\u884c\u5f79\u54e1\u3001\u672c\u90e8\u9577<\/option><option value=\"Director\">\u90e8\u9577\u3001\u6b21\u9577\u3001\u5ba4\u9577\u3001\u30bb\u30f3\u30bf\u30fc\u9577<\/option><option value=\"Manager\">\u8ab2\u9577\u3001<\/option><option value=\"Staff\">\u4fc2\u9577\u3001\u4e3b\u4efb\u3001\u30ea\u30fc\u30c0\u30fc\u3001\u4e00\u822c\u793e\u54e1\u3001\u62c5\u5f53\u8005<\/option><option value=\"Unknown\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe219_jp\">\u5f79\u8077\u30ec\u30d9\u30eb<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Collections\">\u50b5\u6a29\u7ba1\u7406\u30fb\u50b5\u6a29\u56de\u53ce<\/option><option value=\"Contact Center Management\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u7ba1\u7406<\/option><option value=\"Customer Experience\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/option><option value=\"Customer Service\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9<\/option><option value=\"Ecommerce\/Digital Channels\">\u96fb\u5b50\u5546\u53d6\u5f15\/\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb<\/option><option value=\"Finance\">\u8ca1\u52d9\u90e8<\/option><option value=\"Human Resources\">\u4eba\u4e8b\u90e8<\/option><option value=\"Information Technology\">\u60c5\u5831\u6280\u8853<\/option><option value=\"IT Architecture\">IT\/\u60c5\u5831\u6280\u8853<\/option><option value=\"Marketing\">\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0<\/option><option value=\"Operations \/ Process Management\">\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9<\/option><option value=\"Production Management\">\u751f\u7523\u7ba1\u7406<\/option><option value=\"Purchasing\">\u8cfc\u8cb7<\/option><option value=\"Sales\">\u55b6\u696d<\/option><option value=\"Unknown\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe218\">\u8077\u7a2e<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\u9280\u884c<\/option><option value=\"Business Services\">\u305d\u306e\u4ed6\u30b5\u30fc\u30d3\u30b9\u696d\u5168\u822c<\/option><option value=\"Capital Markets\">\u8a3c\u5238\u30fb\u30ab\u30fc\u30c9\u30fb\u305d\u306e\u4ed6\u91d1\u878d<\/option><option value=\"Communications\">IT\u30fb\u60c5\u5831\u901a\u4fe1<\/option><option value=\"Consumer Products\">\u6d88\u8cbb\u8ca1<\/option><option value=\"Defense & Intelligence\">\u9632\u885b<\/option><option value=\"Education & Non-Profit\">\u5b66\u6821\u30fb\u975e\u55b6\u5229\u56e3\u4f53<\/option><option value=\"Energy & Utilities\"> \u30a8\u30cd\u30eb\u30ae\u30fc\uff08\u96fb\u529b\u30fb\u30ac\u30b9\u30fb\u6c34\u9053\uff09<\/option><option value=\"Entertainment\">\u30a8\u30f3\u30bf\u30fc\u30c6\u30a4\u30f3\u30e1\u30f3\u30c8<\/option><option value=\"Government\">\u884c\u653f\u6a5f\u95a2<\/option><option value=\"Insurance\">\u4fdd\u967a<\/option><option value=\"Life Sciences\">\u30d0\u30a4\u30aa\u30fb\u88fd\u85ac\u30fb\u533b\u7642\u6a5f\u5668\u88fd\u9020 <\/option><option value=\"Logistics\">\u904b\u8f38\u30fb\u7269\u6d41<\/option><option value=\"Manufacturing\">\u88fd\u9020<\/option><option value=\"Providers\">\u75c5\u9662\u30fb\u533b\u7642\u30fb\u4ecb\u8b77\u30b5\u30fc\u30d3\u30b9<\/option><option value=\"Retailers\">\u6d41\u901a\u30fb\u5c0f\u58f2<\/option><option value=\"Technology\">\u30c6\u30af\u30ce\u30ed\u30b8\u30fc<\/option><option value=\"Travel & Hospitality\">\u65c5\u884c\u30fb\u30db\u30c6\u30eb\u30fb\u98f2\u98df\u30fb\u822a\u7a7a\u30fb\u4ea4\u901a<\/option><option value=\"Other\">\u305d\u306e\u4ed6<\/option>\n        <\/select>\n        <label for=\"fe221\">\u696d\u754c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\u4f1a\u793e\u540d\">\n        <label for=\"fe193\">\u4f1a\u793e\u540d<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\u90fd\u9053\u5e9c\u770c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\u5f79\u8077\">\n        <label for=\"fe220\">\u5f79\u8077<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\u691c\u8a0e\u4e2d<\/option><option value=\"Gathering business requirements\">\u30d3\u30b8\u30cd\u30b9\u8981\u4ef6\u3092\u307e\u3068\u3081\u308b<\/option><option value=\"Comparing solutions\">\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6bd4\u8f03\u3059\u308b<\/option><option value=\"Ready for a conversation\">\u76f8\u8ac7\u3092\u5e0c\u671b\u3059\u308b<\/option>\n        <\/select>\n        <label for=\"fe222\">\u95b2\u89a7\u76ee\u7684<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1\uff5e20\u5e2d<\/option><option value=\"21-50\">21\uff5e50\u5e2d<\/option><option value=\"51-100\">51\uff5e100\u5e2d<\/option><option value=\"101-300\">101\uff5e300\u5e2d<\/option><option value=\"301-500\">301\uff5e500\u5e2d<\/option><option value=\"501-1000\">501\uff5e1000\u5e2d<\/option><option value=\">1000\">>1000\u5e2d<\/option><option value=\"No Contact Center\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u3082\u3063\u3066\u3044\u307e\u305b\u3093<\/option><option value=\"Don't Know\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe225\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5e2d\u6570\u3092\u304a\u9078\u3073\u304f\u3060\u3055\u3044\u3002<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u95a2\u3059\u308b\u60c5\u5831\u3092\u3001\u30e1\u30fc\u30eb\u3084\u96fb\u8a71\u3067\u9023\u7d61\u3059\u308b\u3053\u3068\u306b\u540c\u610f\u3057\u307e\u3059<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">\u30b8\u30a7\u30cd\u30b7\u30b9\u304b\u3089\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u3092\u5e0c\u671b\u3059\u308b<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\u4eca\u3059\u3050\u30c7\u30e2\u3092\u4e88\u7d04\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\u4eca\u3059\u3050\u30c7\u30e2\u3092\u4e88\u7d04\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/ja-jp\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text css=&#8221;&#8221; el_class=&#8221;thank-you&#8221;]<\/p>\n<p class=\"h4\">\u3054\u95a2\u5fc3\u3092\u304a\u5bc4\u305b\u3044\u305f\u3060\u304d\u3001\u8aa0\u306b\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3002<\/p>\n<p>\u5f0a\u793e\u62c5\u5f53\u3088\u308a\u3001\u6298\u308a\u8fd4\u3057\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u8abf\u6574\u306e\u3054\u9023\u7d61\u3092\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Salesforce \u3068\u306e\u9023\u643a\u306b\u95a2\u3059\u308b\u3088\u304f\u3042\u308b\u8cea\u554f<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"component-accordion-container no-title\" data-display=\"accordion\"><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u9867\u5ba2\u30ea\u30bd\u30fc\u30b9\u7ba1\u7406\uff08CRM\uff09\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u9867\u5ba2\u30ea\u30bd\u30fc\u30b9\u7ba1\u7406\uff08CRM\uff09\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30ea\u30ec\u30fc\u30b7\u30e7\u30f3\u7ba1\u7406\uff08CRM\uff09\u3068\u3082\u547c\u3070\u308c\u3001\u9867\u5ba2\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u5168\u4f53\u3092\u901a\u3058\u3066\u9867\u5ba2\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u7ba1\u7406\u3001\u5206\u6790\u3059\u308b\u305f\u3081\u306b\u4f01\u696d\u304c\u5229\u7528\u3059\u308b\u6226\u7565\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3001\u624b\u6cd5\u3092\u6307\u3057\u307e\u3059\u3002<\/p>\n<p>CRM \u30b7\u30b9\u30c6\u30e0\u306f\u3001\u9023\u7d61\u5148\u306e\u8a73\u7d30\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u5c65\u6b74\u3001\u8cfc\u8cb7\u884c\u52d5\u3001\u55dc\u597d\u306a\u3069\u306e\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u4e00\u5143\u5316\u3057\u6574\u7406\u3059\u308b\u305f\u3081\u306e\u5c02\u9580\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u4f7f\u7528\u3057\u307e\u3059\u3002\u4f01\u696d\u306f\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30bb\u30fc\u30eb\u30b9\u3001\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30bb\u30b9\u3092\u5408\u7406\u5316\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u30c1\u30fc\u30e0\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30ea\u30ec\u30fc\u30b7\u30e7\u30f3\u7ba1\u7406\uff08CRM\uff09\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30ea\u30ec\u30fc\u30b7\u30e7\u30f3\u7ba1\u7406\uff08CRM\uff09\u306f\u3001\u8907\u6570\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb\u3092\u7d71\u5408\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u307e\u3068\u3081\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30ea\u30ec\u30fc\u30b7\u30e7\u30f3\u7ba1\u7406\u5c02\u9580\u306e\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3053\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u4f7f\u7528\u3057\u3066\u3001\u8907\u6570\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u304a\u3044\u3066\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u52b9\u7387\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>CRM \u306e\u4e3b\u306a\u76ee\u7684\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u306e\u5411\u4e0a\u3067\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u9867\u5ba2\u60c5\u5831\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u5c65\u6b74\u3001\u80cc\u666f\u60c5\u5831\u306b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3067\u3001CX \u5411\u4e0a\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u3088\u304f\u642d\u8f09\u3055\u308c\u308b\u6a5f\u80fd\u3068\u3057\u3066\u306f\u3001\u30b3\u30fc\u30eb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u81ea\u52d5\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3001\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5206\u6790\u306a\u3069\u3067\u3059\u3002\u9867\u5ba2\u304c\u9069\u5207\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u7d20\u65e9\u304f\u63a5\u7d9a\u3057\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u9867\u5ba2\u306e\u554f\u984c\u3092\u8fc5\u901f\u306b\u89e3\u6c7a\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Salesforce \u306e\u5916\u90e8\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Salesforce \u306e\u5916\u90e8\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u4f01\u696d\u306f Salesforce \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u306e\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u9023\u643a\u3067\u304d\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u306e\u30b1\u30fc\u30b9\u3001\u30ea\u30fc\u30c9\u3001\u30bf\u30b9\u30af\u306e\u914d\u5206\u3092\u7ba1\u7406\u3057\u3001\u6700\u9069\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u4f01\u696d\u306f\u3001Genesys Cloud \u306a\u3069\u306e\u5916\u90e8\u30b7\u30b9\u30c6\u30e0\u3092\u6d3b\u7528\u3057\u3066\u3001\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u305f\u9ad8\u5ea6\u306a\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30ed\u30b8\u30c3\u30af\u3092\u5b9a\u7fa9\u3057\u3001\u5b9f\u884c\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>Salesforce \u306f\u5916\u90e8\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306b\u3088\u308a\u3001\u4f5c\u696d\u9805\u76ee\u3092\u53ce\u96c6\u3001\u7ba1\u7406\u3057\u306a\u304c\u3089\u3001\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306e\u6c7a\u5b9a\u306f\u5916\u90e8\u30b7\u30b9\u30c6\u30e0\u306b\u4efb\u305b\u307e\u3059\u3002\u3053\u306e\u9023\u643a\u306b\u3088\u308a\u3001\u8907\u96d1\u306a\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u67d4\u8edf\u306b\u51e6\u7406\u3057\u3001\u62e1\u5f35\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u7d71\u5408\u6a5f\u80fd\u306b\u306f\u3001AI \u306b\u3088\u308b\u512a\u5148\u9806\u4f4d\u4ed8\u3051\u3001\u30b9\u30ad\u30eb\u30d9\u30fc\u30b9\u306e\u5272\u308a\u5f53\u3066\u3001\u30ab\u30b9\u30bf\u30e0\u30fb\u30d3\u30b8\u30cd\u30b9\u30fb\u30eb\u30fc\u30eb\u306a\u3069\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30ea\u30ec\u30fc\u30b7\u30e7\u30f3\u7ba1\u7406\uff08CRM\uff09\u30b7\u30b9\u30c6\u30e0\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30ea\u30ec\u30fc\u30b7\u30e7\u30f3\u7ba1\u7406\uff08CRM\uff09\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068 CRM \u30b7\u30b9\u30c6\u30e0\u3092\u7d44\u307f\u5408\u308f\u305b\u305f\u3082\u306e\u3067\u3059\u3002\u30b3\u30fc\u30eb\u306e\u51e6\u7406\u3068\u3001\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u4e00\u5143\u7684\u306b\u7ba1\u7406\u3059\u308b\u305f\u3081\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u9867\u5ba2\u60c5\u5831\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3001\u30c1\u30e3\u30cd\u30eb\u6a2a\u65ad\u7684\u306b\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u8ffd\u8de1\u3057\u3001\u7c21\u5358\u306b\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3084\u554f\u984c\u89e3\u6c7a\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Salesforce Bring Your Own Channel\uff08BYOC\uff09\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Salesforce \u306e BYOC\uff08Bring Your Own Channels\uff09\u306f\u3001\u4efb\u610f\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb\u3092 Salesforce \u306b\u7d44\u307f\u8fbc\u3080\u6a5f\u80fd\u3067\u3059\u3002Genesys Cloud\u3001WhatsApp\u3001SMS \u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3001\u72ec\u81ea\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\u306a\u3069\u306e\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u63a5\u7d9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>BYOC \u3092\u4f7f\u3048\u3070\u3001\u65e2\u5b58\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30a4\u30f3\u30d5\u30e9\u3092\u5229\u7528\u3057\u306a\u304c\u3089\u3001\u30b1\u30fc\u30b9\u8ffd\u8de1\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u5c65\u6b74\u3001\u5206\u6790\u306a\u3069\u306e Salesforce \u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30ea\u30ec\u30fc\u30b7\u30e7\u30f3\u7ba1\u7406\uff08CRM\uff09\u30c4\u30fc\u30eb\u3092\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u5916\u90e8\u30c1\u30e3\u30cd\u30eb\u306f API \u3092\u901a\u3058\u3066 Salesforce \u306b\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7d71\u5408\u3055\u308c\u3001\u3059\u3079\u3066\u306e\u9867\u5ba2\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u304c\u4e00\u5143\u7684\u306b\u8868\u793a\u3055\u308c\u307e\u3059\u3002\u81ea\u793e\u56fa\u6709\u307e\u305f\u306f\u696d\u754c\u7279\u6709\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30cb\u30fc\u30ba\u3092\u6301\u3064\u4f01\u696d\u306b\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308b\u6a5f\u80fd\u3067\u3059\u3002<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#038;#8 [&hellip;]<\/p>\n","protected":false},"author":860,"featured_media":522821,"template":"","tax_cap_lobby":[18404],"tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-427179","capabilities","type-capabilities","status-publish","has-post-thumbnail","hentry","tax_cap_lobby-18404"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/capabilities\/427179","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/capabilities"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/capabilities"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/860"}],"version-history":[{"count":21,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/capabilities\/427179\/revisions"}],"predecessor-version":[{"id":609942,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/capabilities\/427179\/revisions\/609942"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media\/522821"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=427179"}],"wp:term":[{"taxonomy":"tax_cap_lobby","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_cap_lobby?post=427179"},{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_priority?post=427179"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme?post=427179"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_bundle?post=427179"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme2?post=427179"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_capability_sitewide?post=427179"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_products_programs?post=427179"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buying_job?post=427179"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buyer_persona?post=427179"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_sector?post=427179"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_segment?post=427179"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}