{"id":360750,"date":"2021-01-20T07:09:54","date_gmt":"2021-01-20T15:09:54","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=capabilities&#038;p=360750"},"modified":"2026-01-04T22:42:40","modified_gmt":"2026-01-05T06:42:40","slug":"gamification-call-center-employees","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ja-jp\/capabilities\/gamification-call-center-employees","title":{"rendered":"\u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%5D&#8221; vib=&#8221;enable&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text]<\/p>\n<h1>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e<br \/>\n\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068<br \/>\n\u610f\u6b32\u304c\u5411\u4e0a\u3059\u308b<br \/>\n\u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#demo\" target=\"\" rel=\"\">\u958b\u59cb\u3059\u308b<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1 vc_hidden-xs&#8221;][vc_single_image image=&#8221;407543&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\"><strong>\u30c1\u30fc\u30e0\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5411\u4e0a\u3092\u4fc3\u9032<\/strong><\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\"><strong>\u91cd\u8981\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067<\/strong><br \/>\n<strong>\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5411\u4e0a\u3092\u5b9f\u73fe<\/strong><\/h3>\n<p>\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u76ee\u6a19\u3092\u4e0a\u56de\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3084\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306b\u63d0\u4f9b\u3057\u307e\u3059\u3002 \u7d50\u679c\u306b\u3064\u306a\u304c\u308b\u53d6\u308a\u7d44\u307f\u306b\u96c6\u4e2d\u3059\u308b\u3088\u3046\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u4fc3\u3057\u307e\u3059\u3002<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\"><strong>\u697d\u3057\u307f\u306a\u304c\u3089\u696d\u52d9\u3092\u5b66\u3079\u308b<\/strong><\/h3>\n<p>\u30c1\u30fc\u30e0\u3067\u697d\u3057\u307f\u306a\u304c\u3089\u30b2\u30fc\u30e0\u611f\u899a\u3067\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3067\u304d\u308b\u305f\u3081\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u81ea\u7136\u306b\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u8077\u5834\u306b\u304a\u3051\u308b\u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e KPI \u7ba1\u7406\u3084\u540c\u50da\u3068\u306e\u95a2\u4fc2\u69cb\u7bc9\u306b\u3082\u52b9\u679c\u7684\u3067\u3059\u3002<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\"><strong>\u30c7\u30fc\u30bf\u3092\u8a08\u753b\u4f5c\u6210\u306b\u6d3b\u7528<\/strong><\/h3>\n<p>\u8a73\u7d30\u5206\u6790\u306b\u57fa\u3065\u304d\u3001\u30d3\u30b8\u30cd\u30b9\u306b\u95a2\u3059\u308b\u610f\u601d\u6c7a\u5b9a\u3092\u30c7\u30fc\u30bf\u4e3b\u5c0e\u3067\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u30ec\u30d9\u30eb\u306e\u60c5\u5831\u306f\u3001\u500b\u4eba\u76ee\u6a19\u306e\u4f5c\u6210\u306b\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002 \u30c8\u30ec\u30f3\u30c9\u3092\u8ffd\u8de1\u3057\u3066\u6f5c\u5728\u7684\u306a\u96e2\u8077\u30ea\u30b9\u30af\u3092\u56de\u907f\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\"><strong>\u73fe\u5b9f\u306e\u696d\u52d9\u3092\u30b2\u30fc\u30e0\u3067\u518d\u73fe<\/strong><\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]\r\n  <style>\r\n    .tour_embed { position: relative; margin-left: auto; margin-right: auto; border-radius: 1.5rem; }\r\n    .tour_frame-wrapper { position: relative; }\r\n    .tour_embed iframe { width: 100%; }\r\n    .tour_frame-wrapper #gctour {\r\n      width: 100%;\r\n    }\r\n\r\n    \/* .tour_embed iframe { position: absolute; top: 0; right: 0; bottom: 0; left: 0; height: 100%; width: 100%; } *\/\r\n  <\/style>\r\n\r\n  <div class='tour_embed overflow-hidden' style='max-width: none;'>\r\n    <!-- <div class='tour_frame-wrapper' style='padding-bottom: 56.222547584187%;'> -->\r\n    <div class='tour_frame-wrapper'>\r\n      <iframe class='skip-lazy' border='0' frameborder='0' src='https:\/\/www.genesys.com\/tours\/employee-performance' style='display: none;'><\/iframe>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  [\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22 text-black\"><strong>\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u30fb\u30b9\u30b3\u30a2\u30ab\u30fc\u30c9<\/strong><\/h3>\n<p>\u81ea\u5206\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u304c\u53ef\u8996\u5316\u3055\u308c\u308b\u305f\u3081\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u500b\u4eba\u76ee\u6a19\u3084\u30c1\u30fc\u30e0\u5168\u4f53\u306e\u52b9\u7387\u3068\u6bd4\u8f03\u3057\u3066\u628a\u63e1\u3067\u304d\u307e\u3059\u3002 \u500b\u4eba\u3068\u3057\u3066\u3001\u30c1\u30fc\u30e0\u306e\u4e00\u54e1\u3068\u3057\u3066\u3001\u6539\u5584\u306b\u53d6\u308a\u7d44\u3080\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22 text-black\"><strong>\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9<\/strong><\/h3>\n<p>\u30ec\u30dd\u30fc\u30c8\u4f5c\u6210\u3084\u30c7\u30fc\u30bf\u96c6\u8a08\u306e\u3088\u3046\u306a\u5358\u8abf\u306a\u696d\u52d9\u304b\u3089\u89e3\u653e\u3055\u308c\u307e\u3059\u3002 \u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u642d\u8f09\u306e\u30c4\u30fc\u30eb\u3092\u4f7f\u3048\u3070\u3001\u7c21\u5358\u306b\u30c7\u30fc\u30bf\u3092\u6574\u7406\u3057\u3066\u3001\u898b\u3084\u3059\u3044\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306b\u5909\u63db\u3067\u304d\u307e\u3059\u3002 \u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306f\u3001\u500b\u4eba\u3068\u30c1\u30fc\u30e0\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22 text-black\"><strong>\u30ea\u30fc\u30c0\u30fc\u30dc\u30fc\u30c9<\/strong><\/h3>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u6e2c\u5b9a\u3059\u308b\u969b\u306b\u4f7f\u7528\u3059\u308b\u3001\u30ab\u30b9\u30bf\u30e0\u307e\u305f\u306f\u6a19\u6e96\u306e\u6307\u6a19\u3092\u8a2d\u5b9a\u3067\u304d\u307e\u3059\u3002 \u30c7\u30fc\u30bf\u306f\u5171\u6709\u30ea\u30fc\u30c0\u30fc\u30dc\u30fc\u30c9\u4e0a\u3067\u53ef\u8996\u5316\u3055\u308c\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u500b\u4eba\u305d\u3057\u3066\u30c1\u30fc\u30e0\u3068\u3057\u3066\u30dd\u30a4\u30f3\u30c8\u3068\u8a55\u4fa1\u3092\u7372\u5f97\u3057\u307e\u3059\u3002<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22 text-black\"><strong>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u958b\u767a\u30cf\u30d6<\/strong><\/h3>\n<p>\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u8868\u793a\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u6539\u5584\u306b\u5411\u3051\u3066\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u4f7f\u7528\u3067\u304d\u308b\u30c4\u30fc\u30eb\u3082\u63d0\u4f9b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u30011 \u3064\u306e\u30d3\u30e5\u30fc\u304b\u3089\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u7ba1\u7406\u3067\u304d\u3001\u3055\u3089\u306b\u5272\u308a\u5f53\u3066\u3089\u308c\u305f\u5b66\u7fd2\u30b3\u30f3\u30c6\u30f3\u30c4\u3084\u4eca\u5f8c\u306e\u30b3\u30fc\u30c1\u30f3\u30b0\u30bb\u30c3\u30b7\u30e7\u30f3\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u5f15\u304d\u51fa\u3059\u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3<\/h2>\n<p>\u4eba\u306f\u7af6\u4e89\u306b\u3055\u3089\u3055\u308c\u308b\u3068\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u304c\u9ad8\u307e\u308a\u307e\u3059\u304c\u3001 \u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u306e\u306f\u7af6\u4e89\u3060\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3084\u6210\u679c\u3001\u8a55\u4fa1\u3082\u3001\u4eba\u3092\u6210\u9577\u3055\u305b\u307e\u3059\u3002 \u3053\u308c\u3089\u306e\u8981\u7d20\u3092\u6e80\u305f\u3059\u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u65e5\u3005\u306e\u696d\u52d9\u3092\u5927\u304d\u304f\u5909\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u30ea\u30e2\u30fc\u30c8\u30ef\u30fc\u30af\u304c\u666e\u53ca\u3059\u308b\u306b\u3064\u308c\u3066\u3001\u7ba1\u7406\u696d\u52d9\u3082\u5909\u308f\u308a\u3064\u3064\u3042\u308a\u307e\u3059\u3002 \u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3068 KPI \u306b\u3082\u540c\u3058\u3053\u3068\u304c\u5f53\u3066\u306f\u307e\u308a\u307e\u3059\u3002 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width=&#8221;7\/12&#8243;]<div class=\"component featured-box\"><div class=\"image\"><img decoding=\"async\" width=\"372\" height=\"372\" src=\"https:\/\/www.genesys.com\/media\/Tap-into-employees-Stat-image.png\" alt=\"\"><\/div><div class=\"details shadow-lg  vc_custom_1767595341031 \"><p class=\"h2\">13.7%<\/p>\n<p class=\"text-22\">\u306e CX \u30ea\u30fc\u30c0\u30fc\u304c\u3001<br \/>\n\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u5411\u4e0a\u3092\u76ee\u7684\u3068\u3057\u3066\u3001<br \/>\n\u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3\u3084\u30b3\u30f3\u30c6\u30b9\u30c8\u306e\u5c0e\u5165\u3092\u8a08\u753b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u5909\u9769\uff1a2020-2021\u5e74\u8abf\u67fb\u7814\u7a76\u300d\u3001Metrigy\u30012021\u5e74<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8221;%5B%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"\/ja-jp\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"_blank\" rel=\"\"><div class=\"row align-items-center image-stack-flipped card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"474\" height=\"298\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/Gartner_MQ_Chunkers_2025.png\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p><img decoding=\"async\" class=\"attachment-thumbnail size-thumbnail vc_single_image-img\" style=\"max-width: 175px;\" src=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg\" sizes=\"(max-width: 264px) 100vw, 264px\" srcset=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 264w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 300w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 566w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 1244w\" alt=\"Gartner logo\" width=\"264\" height=\"61\" \/><\/p>\n<p class=\"font-weight-bold\">Gartner\u00ae Contact Center as a Service \u306e\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8 2025 \u5e74\u7248<\/p>\n<p class=\"h5\">\u30ac\u30fc\u30c8\u30ca\u30fc\u306f Genesys \u3092 11 \u5e74\u9023\u7d9a\u3067\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u4f4d\u7f6e\u4ed8\u3051<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">Gartner\u30ec\u30dd\u30fc\u30c8\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><strong>\u6839\u5e95\u304b\u3089\u5909\u9769\u3059\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9<\/strong><\/h2>\n<p style=\"text-align: center;\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3001KPI \u9054\u6210\u306e\u65b0\u3057\u3044\u624b\u6cd5\u3092\u63d0\u4f9b\u3057\u307e\u3057\u3087\u3046\u3002 \u30b8\u30a7\u30cd\u30b7\u30b9\u3067\u306f\u3001\u65e5\u5e38\u7684\u306a\u76ee\u6a19\u306e\u53ef\u8996\u5316\u3092\u5f37\u5316\u3059\u308b\u3068\u540c\u6642\u306b\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3088\u308b\u81ea\u5df1\u7ba1\u7406\u3092\u4fc3\u9032\u3057\u3001\u4ed5\u4e8b\u3092\u697d\u3057\u307f\u540c\u50da\u306e\u6210\u9577\u3092\u4fc3\u3059\u3088\u3046\u652f\u63f4\u3067\u304d\u307e\u3059\u3002 Genesys Cloud\u2122 \u306b\u7d44\u307f\u8fbc\u307e\u308c\u305f\u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u306f\u3001\u5831\u916c\u3084\u671f\u9650\u306b\u4f9d\u5b58\u3057\u306a\u3044\u672c\u8cea\u7684\u306a\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u5f15\u304d\u51fa\u3057\u307e\u3059\u3002 \u305d\u306e\u305f\u3081\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u884c\u52d5\u3084\u3001\u305d\u306e\u884c\u52d5\u306b\u3069\u306e\u3088\u3046\u306b\u5bfe\u5fdc\u3059\u308c\u3070\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u304c\u5411\u4e0a\u3059\u308b\u304b\u306b\u96c6\u4e2d\u3067\u304d\u307e\u3059\u3002 \u64cd\u4f5c\u306f\u3044\u305f\u3063\u3066\u7c21\u5358\u3067\u3059\u3002<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1618854940659{padding-top: 0px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-gaming text-orange\"><\/i><h3 class=\"text-black h5\"><strong>\u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u304c\u5b9f\u73fe\u3059\u308b<\/strong><br \/>\n<strong>\u6700\u65b0\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u7ba1\u7406<\/strong><\/h3>\n<p>\u30b2\u30fc\u30e0\u8981\u7d20\u3092\u53d6\u308a\u5165\u308c\u305f\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u30b9\u30b3\u30a2\u30ab\u30fc\u30c9\u3068\u30ea\u30fc\u30c0\u30fc\u30dc\u30fc\u30c9\u306f\u3001\u81ea\u52d5\u7684\u306b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5168\u4f53\u3067\u4e3b\u8981\u6307\u6a19\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u7d71\u5408\u3057\u307e\u3059\u3002 \u30b8\u30a7\u30cd\u30b7\u30b9\u72ec\u81ea\u306e\u30dd\u30a4\u30f3\u30c8\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306b\u30b9\u30b3\u30a2\u3092\u4ed8\u3051\u3001\u5b9f\u7528\u7684\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 \u30b5\u30fc\u30d3\u30b9\u578b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff08CCaaS\uff09\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u76f4\u63a5\u7d44\u307f\u8fbc\u307e\u308c\u305f\u30cd\u30a4\u30c6\u30a3\u30d6\u306e\u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u7d99\u7d9a\u7684\u306a\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5411\u4e0a\u304c\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306b\u7c21\u5358\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-graph-line-increase text-orange\"><\/i><h3 class=\"text-black h5\"><strong>\u8077\u5834\u74b0\u5883\u306b\u7d99\u7d9a\u7684\u6539\u5584\u306e\u6587\u5316\u3092\u5275\u9020\u3059\u308b<\/strong><\/h3>\n<p>\u30b2\u30fc\u30e0\u8981\u7d20\u3092\u53d6\u308a\u5165\u308c\u305f\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306b\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u4f7f\u7528\u3059\u308b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a2\u30af\u30c6\u30a3\u30d3\u30c6\u30a3\u30d3\u30e5\u30fc\u304b\u3089\u30a2\u30af\u30bb\u30b9\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u30d3\u30e5\u30fc\u3067\u306f\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u76ee\u6a19\u3092\u8d85\u3048\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u3059\u3079\u3066\u306e\u9805\u76ee\u306b\u30ef\u30f3\u30af\u30ea\u30c3\u30af\u3067\u30a2\u30af\u30bb\u30b9\u3067\u304d\u307e\u3059\u3002 \u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3001\u5b66\u7fd2\u3001\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u306e\u7d71\u5408\u30cf\u30d6\u304b\u3089\u3001\u76ee\u6a19\u306e\u9054\u6210\u306b\u5fc5\u8981\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3084\u30ea\u30bd\u30fc\u30b9\u3092\u53d6\u5f97\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-agent text-orange\"><\/i><h3 class=\"h5 text-black\"><strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u30ec\u30d9\u30eb\u30a2\u30c3\u30d7<\/strong><\/h3>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3001\u697d\u3057\u307f\u306a\u304c\u3089\u4ed5\u4e8b\u3092\u5b66\u3076\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 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text-orange\"><\/i><h3 class=\"h5 text-black\"><strong>\u30e1\u30f3\u30d0\u30fc\u540c\u58eb\u3067\u6210\u9577\u3092\u9ad8\u3081\u5408\u3046\u96f0\u56f2\u6c17\u3092\u91b8\u6210<\/strong><\/h3>\n<p>\u7af6\u4e89\u5fc3\u306f\u3001\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u5411\u4e0a\u306b\u3082\u5f79\u7acb\u3061\u307e\u3059\u3002 \u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3\u6226\u7565\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u77ed\u671f\u76ee\u6a19\u3068\u9577\u671f\u76ee\u6a19\u306e\u4e21\u65b9\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306e\u652f\u63f4\u3068\u306a\u308a\u307e\u3059\u3002 \u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u5411\u4e0a\u306f\u3001\u500b\u3005\u306e\u30b7\u30d5\u30c8\u304b\u3089\u5e74\u9593\u306e\u696d\u7e3e\u5168\u4f53\u306b\u307e\u3067\u53ca\u3073\u307e\u3059\u3002\u3053\u306e\u7d2f\u7a4d\u52b9\u679c\u3092\u305d\u306e\u76ee\u3067\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><strong>\u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u3092\u5099\u3048\u305f<\/strong><br \/>\n<strong>\u30aa\u30fc\u30eb\u30fb\u30a4\u30f3\u30fb\u30ef\u30f3\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/strong><\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column]<a class=\"component card w-100 bgc-lgray vertical text-center logo   \" href=\"https:\/\/www.genesys.com\/ja-jp\/genesys-cloud\" target=\"_blank\" rel=\"\" ><div class=\"card-body\"><h3><strong>Genesys Cloud<\/strong><\/h3>\n<h4 class=\"h5\">\u3059\u3079\u3066\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u3068\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u7dad\u6301<\/h4>\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u52e4\u52d9\u5730\u3084\u76f4\u9762\u3057\u3066\u3044\u308b\u554f\u984c\u306b\u304b\u304b\u308f\u3089\u305a\u3001\u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u62c5\u5f53\u696d\u52d9\u306b\u96c6\u4e2d\u3059\u308b\u3088\u3046\u8a98\u5c0e\u3067\u304d\u307e\u3059\u3002 Genesys Cloud \u306b\u642d\u8f09\u3055\u308c\u305f\u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u306f\u3001\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u5411\u4e0a\u3001\u5f93\u696d\u54e1\u306e\u58eb\u6c17\u306e\u5411\u4e0a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u306e\u6539\u5584\u306b\u52b9\u679c\u3092\u767a\u63ee\u3057\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-center\"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u304a\u5c4a\u3051\u3059\u308b\u3055\u307e\u3056\u307e\u306a\u30e1\u30ea\u30c3\u30c8\u3092\u3054\u89a7\u304f\u3060\u3055\u3044<\/strong><\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"capability-list icon-card-bg row gutter-small\"><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/wem-workforce-engagement-management\"><div class=\"card-body\"><h3 class=\"h5\">\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406<\/h3><p>WEM(\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8)\u6a5f\u80fd\u306e\u4e00\u89a7\u30da\u30fc\u30b8\u3002\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u9ad8\u3081\u308b\u65b9\u6cd5\u3092\u63d0\u4f9b\u3059\u308b\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30c4\u30fc\u30eb\u3067\u3059\u3002\u751f\u7523\u6027\u3068\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3057\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/workforce-scheduling-forecasting\"><div class=\"card-body\"><h3 class=\"h5\">\u4eba\u54e1\u306e\u4e88\u6e2c\u3068\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0<\/h3><p>\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u306e\u7cbe\u5ea6\u3001\u67d4\u8edf\u6027\u3001\u30b9\u30d4\u30fc\u30c9\u304c\u5927\u5e45\u306b\u5411\u4e0a\u3002\u9069\u5207\u306a\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u3067\u3001\u9700\u8981\u306e\u6025\u5897\u306b\u3082\u5bfe\u51e6\u3067\u304d\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/quality-assurance-and-monitoring\"><div class=\"card-body\"><h3 class=\"h5\">\u54c1\u8cea\u4fdd\u8a3c\u3068\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0<\/h3><p>\u30c7\u30fc\u30bf\u30ed\u30b9\u306a\u3057\u306b\u3001\u30c1\u30e3\u30cd\u30eb\u3092\u6a2a\u65ad\u3057\u305f\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3082\u3059\u3079\u3066\u8a18\u9332\u3002\u9867\u5ba2\u306e\u58f0\uff08VoC\uff09\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u78ba\u5b9f\u306b\u53d6\u5f97\u3067\u304d\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/employee-performance-management-tools\"><div class=\"card-body\"><h3 class=\"h5\">\u5f93\u696d\u54e1\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u7ba1\u7406<\/h3><p>Genesys Cloud\u306e\u5f93\u696d\u54e1\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u7ba1\u7406\u30c4\u30fc\u30eb\u306f\u3001\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u3001ES\u5411\u4e0a\u3092\u5b9f\u73fe\u3002\u50cd\u304d\u3084\u3059\u3044\u74b0\u5883\u3065\u304f\u308a\u3092\u652f\u63f4\u3057\u3001\u7d44\u7e54\u306e\u751f\u7523\u6027\u3068\u9867\u5ba2\u4f53\u9a13\u3092\u540c\u6642\u306b\u6539\u5584\u3057\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/speech-and-text-analytics\"><div class=\"card-body\"><h3 class=\"h5\">\u97f3\u58f0\u5206\u6790\u3068\u30c6\u30ad\u30b9\u30c8\u5206\u6790<\/h3><p>\u97f3\u58f0\u5206\u6790\u6a5f\u80fd\u306e\u8a73\u7d30\u30da\u30fc\u30b8\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u901a\u8a71\u5185\u5bb9\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u5206\u6790\u3057\u3001\u9867\u5ba2\u306e\u611f\u60c5\u3084\u30c8\u30d4\u30c3\u30af\u50be\u5411\u3092\u62bd\u51fa\u3057\u307e\u3059\u3002\u901a\u8a71\u5206\u6790\u306b\u3088\u308b\u30a4\u30f3\u30b5\u30a4\u30c8\u3067CX\u3068\u696d\u52d9\u52b9\u7387\u3092\u5f37\u5316\u3057\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"btn-container justify-content-center \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\" target=\"\" rel=\"\">\u3059\u3079\u3066\u306e\u6a5f\u80fd\u3092\u898b\u308b<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\"><strong>\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u304c\u5411\u4e0a\u3059\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/strong><\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-5 scrollable-row\"><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/contact-center-buyers-guide\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail.png\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title h6\">\u7406\u60f3\u7684\u306a\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u69cb\u7bc9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/customer-experience-in-the-age-of-ai\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Report-Cover-1235x920px-1.jpg\" height=\"920\" width=\"1236\" alt=\"Ai\u6642\u4ee3\u306ecx\u5411\u4e0a\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">\u30ec\u30dd\u30fc\u30c8<\/p><h3 class=\"item-title h6\">\u97f3\u58f0\u5206\u6790\u3068\u30c6\u30ad\u30b9\u30c8\u5206\u6790\u306e\u30c7\u30e2<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/state-of-cx\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2025\u5e74\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u73fe\u72b6-1.png\" height=\"240\" width=\"440\" alt=\"2025\u5e74\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u73fe\u72b6 (1)\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">White paper<\/p><h3 class=\"item-title h6\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u73fe\u72b6\u306b\u95a2\u3059\u308b\u30ec\u30dd\u30fc\u30c8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-6 horizontal-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component horizontal text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/japan-customer-rage-study\"><div class=\"row align-items-center\"><div class=\"col-12 col-md-5 col-lg-6\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Japan-Customer-Rage-Study-2025-\u300e\u6d88\u8cbb\u8005\u5fc3\u7406\u3068\u884c\u52d5\u306e\u5909\u5316\u3092\u8ffd\u3046\u300f-CX\u8abf\u67fb\u767d\u66f8.png\" height=\"240\" width=\"440\" alt=\"Japan customer rage study 2025 \u300e\u6d88\u8cbb\u8005\u5fc3\u7406\u3068\u884c\u52d5\u306e\u5909\u5316\u3092\u8ffd\u3046\u300f cx\u8abf\u67fb\u767d\u66f8\"><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body text-col ps-0\"><p class=\"assettag\">\u30ec\u30dd\u30fc\u30c8<\/p><h3 class=\"item-title h6\">Japan Customer Rage Study 2025 \u300e\u6d88\u8cbb\u8005\u5fc3\u7406\u3068\u884c\u52d5\u306e\u5909\u5316\u3092\u8ffd\u3046\u300f CX\u8abf\u67fb\u767d\u66f8<\/h3><\/div><div class=\"card-footer text-end ps-0\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-6 horizontal-cards grid-item card-col item-image grid_type-blog\"><a class=\"card w-100 h-100 bgc-lgray component horizontal text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/use-sentiment-analysis-to-put-your-mind-at-ease\"><div class=\"row align-items-center\"><div class=\"col-12 col-md-5 col-lg-6\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GettyImages-1194668332-e1603201508500.jpg\" height=\"827\" width=\"1240\" alt=\"Sentiment analysis\"><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body text-col ps-0\"><p class=\"assettag\">Blog<\/p><h3 class=\"item-title h6\">\u611f\u60c5\u5206\u6790\u3092\u5229\u7528\u3057\u3066\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a<\/h3><\/div><div class=\"card-footer text-end ps-0\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;demo&#8221;][vc_row background_color=&#8221;bgc-lgray&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>CX \u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308b<br \/>\n\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u696d\u52d9\u306e\u6700\u9069\u5316<\/h2>\n<p>\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u53cd\u6620\u3055\u308c\u307e\u3059\u3002 \u307e\u305a\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u4f4e\u4e0b\u306b\u3064\u306a\u304c\u308b\u554f\u984c\u3092\u89e3\u6c7a\u3059\u3079\u304d\u3067\u3059\u3002 \u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u304c\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u696d\u52d9\u72b6\u6cc1\u3092\u5305\u62ec\u7684\u306b\u78ba\u8a8d\u3067\u304d\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002 Genesys Cloud \u306e\u30cd\u30a4\u30c6\u30a3\u30d6\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u3066\u3001\u30c1\u30fc\u30e0\u306e\u610f\u6b32\u3068\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u9ad8\u3081\u307e\u3057\u3087\u3046\u3002 \u30c7\u30e2\u3092\u30ea\u30af\u30a8\u30b9\u30c8\u3057\u3066\u3001\u30b2\u30fc\u30e0\u8981\u7d20\u3092\u53d6\u308a\u5165\u308c\u305f\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u30b9\u30b3\u30a2\u30ab\u30fc\u30c9\u3001\u30ea\u30fc\u30c0\u30fc\u30dc\u30fc\u30c9\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306e\u6982\u5ff5\u304c\u30d3\u30b8\u30cd\u30b9\u3092\u3069\u306e\u3088\u3046\u306b\u6539\u5584\u3059\u308b\u304b\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">\u3088\u3046\u3053\u305d<\/span> <span id=\"person_info\"><span class=\"person_last\"><\/span>&nbsp;<span class=\"person_first\"><\/span> \u69d8<\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\u5225\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u60c5\u5831\u3092\u5165\u529b\u3057\u307e\u3059\u304b\uff1f<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"\u4f1a\u793e\u3067\u304a\u4f7f\u3044\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u3054\u5165\u529b\u304f\u3060\u3055\u3044\u3002\">\n        <label for=\"fe644\">\u4f1a\u793e\u3067\u304a\u4f7f\u3044\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u3054\u5165\u529b\u304f\u3060\u3055\u3044\u3002<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/capabilities\/360750\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ja-jp\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/capabilities\/360750\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"346837\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"E\u30e1\u30fc\u30eb\" placeholder=\"E\u30e1\u30fc\u30eb\">\n        <label for=\"fe192\">E\u30e1\u30fc\u30eb<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\u6c0f\">\n        <label for=\"fe191\">\u6c0f<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\u540d\">\n        <label for=\"fe190\">\u540d<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\u96fb\u8a71\u756a\u53f7\uff08\u534a\u89d2\u6570\u5b57\uff09\">\n        <label for=\"fe215\">\u96fb\u8a71\u756a\u53f7\uff08\u534a\u89d2\u6570\u5b57\uff09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219_jp\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"C-Level\">\u793e\u9577\u3001\u53d6\u7de0\u5f79<\/option><option value=\"VP\">\u57f7\u884c\u5f79\u54e1\u3001\u672c\u90e8\u9577<\/option><option value=\"Director\">\u90e8\u9577\u3001\u6b21\u9577\u3001\u5ba4\u9577\u3001\u30bb\u30f3\u30bf\u30fc\u9577<\/option><option value=\"Manager\">\u8ab2\u9577\u3001<\/option><option value=\"Staff\">\u4fc2\u9577\u3001\u4e3b\u4efb\u3001\u30ea\u30fc\u30c0\u30fc\u3001\u4e00\u822c\u793e\u54e1\u3001\u62c5\u5f53\u8005<\/option><option value=\"Unknown\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe219_jp\">\u5f79\u8077\u30ec\u30d9\u30eb<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Collections\">\u50b5\u6a29\u7ba1\u7406\u30fb\u50b5\u6a29\u56de\u53ce<\/option><option value=\"Contact Center Management\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u7ba1\u7406<\/option><option value=\"Customer Experience\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/option><option value=\"Customer Service\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9<\/option><option value=\"Ecommerce\/Digital Channels\">\u96fb\u5b50\u5546\u53d6\u5f15\/\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb<\/option><option value=\"Finance\">\u8ca1\u52d9\u90e8<\/option><option value=\"Human Resources\">\u4eba\u4e8b\u90e8<\/option><option value=\"Information Technology\">\u60c5\u5831\u6280\u8853<\/option><option value=\"IT Architecture\">IT\/\u60c5\u5831\u6280\u8853<\/option><option value=\"Marketing\">\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0<\/option><option value=\"Operations \/ Process Management\">\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9<\/option><option value=\"Production Management\">\u751f\u7523\u7ba1\u7406<\/option><option value=\"Purchasing\">\u8cfc\u8cb7<\/option><option value=\"Sales\">\u55b6\u696d<\/option><option value=\"Unknown\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe218\">\u8077\u7a2e<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\u9280\u884c<\/option><option value=\"Business Services\">\u305d\u306e\u4ed6\u30b5\u30fc\u30d3\u30b9\u696d\u5168\u822c<\/option><option value=\"Capital Markets\">\u8a3c\u5238\u30fb\u30ab\u30fc\u30c9\u30fb\u305d\u306e\u4ed6\u91d1\u878d<\/option><option value=\"Communications\">IT\u30fb\u60c5\u5831\u901a\u4fe1<\/option><option value=\"Consumer Products\">\u6d88\u8cbb\u8ca1<\/option><option value=\"Defense & Intelligence\">\u9632\u885b<\/option><option value=\"Education & Non-Profit\">\u5b66\u6821\u30fb\u975e\u55b6\u5229\u56e3\u4f53<\/option><option value=\"Energy & Utilities\"> \u30a8\u30cd\u30eb\u30ae\u30fc\uff08\u96fb\u529b\u30fb\u30ac\u30b9\u30fb\u6c34\u9053\uff09<\/option><option value=\"Entertainment\">\u30a8\u30f3\u30bf\u30fc\u30c6\u30a4\u30f3\u30e1\u30f3\u30c8<\/option><option value=\"Government\">\u884c\u653f\u6a5f\u95a2<\/option><option value=\"Insurance\">\u4fdd\u967a<\/option><option value=\"Life Sciences\">\u30d0\u30a4\u30aa\u30fb\u88fd\u85ac\u30fb\u533b\u7642\u6a5f\u5668\u88fd\u9020 <\/option><option value=\"Logistics\">\u904b\u8f38\u30fb\u7269\u6d41<\/option><option value=\"Manufacturing\">\u88fd\u9020<\/option><option value=\"Providers\">\u75c5\u9662\u30fb\u533b\u7642\u30fb\u4ecb\u8b77\u30b5\u30fc\u30d3\u30b9<\/option><option value=\"Retailers\">\u6d41\u901a\u30fb\u5c0f\u58f2<\/option><option value=\"Technology\">\u30c6\u30af\u30ce\u30ed\u30b8\u30fc<\/option><option value=\"Travel & Hospitality\">\u65c5\u884c\u30fb\u30db\u30c6\u30eb\u30fb\u98f2\u98df\u30fb\u822a\u7a7a\u30fb\u4ea4\u901a<\/option><option value=\"Other\">\u305d\u306e\u4ed6<\/option>\n        <\/select>\n        <label for=\"fe221\">\u696d\u754c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\u4f1a\u793e\u540d\">\n        <label for=\"fe193\">\u4f1a\u793e\u540d<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\u90fd\u9053\u5e9c\u770c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\u5f79\u8077\">\n        <label for=\"fe220\">\u5f79\u8077<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\u691c\u8a0e\u4e2d<\/option><option value=\"Gathering business requirements\">\u30d3\u30b8\u30cd\u30b9\u8981\u4ef6\u3092\u307e\u3068\u3081\u308b<\/option><option value=\"Comparing solutions\">\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6bd4\u8f03\u3059\u308b<\/option><option value=\"Ready for a conversation\">\u76f8\u8ac7\u3092\u5e0c\u671b\u3059\u308b<\/option>\n        <\/select>\n        <label for=\"fe222\">\u95b2\u89a7\u76ee\u7684<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1\uff5e20\u5e2d<\/option><option value=\"21-50\">21\uff5e50\u5e2d<\/option><option value=\"51-100\">51\uff5e100\u5e2d<\/option><option value=\"101-300\">101\uff5e300\u5e2d<\/option><option value=\"301-500\">301\uff5e500\u5e2d<\/option><option value=\"501-1000\">501\uff5e1000\u5e2d<\/option><option value=\">1000\">>1000\u5e2d<\/option><option value=\"No Contact Center\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u3082\u3063\u3066\u3044\u307e\u305b\u3093<\/option><option value=\"Don't Know\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe225\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5e2d\u6570\u3092\u304a\u9078\u3073\u304f\u3060\u3055\u3044\u3002<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u95a2\u3059\u308b\u60c5\u5831\u3092\u3001\u30e1\u30fc\u30eb\u3084\u96fb\u8a71\u3067\u9023\u7d61\u3059\u308b\u3053\u3068\u306b\u540c\u610f\u3057\u307e\u3059<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" 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