{"id":269587,"date":"2020-08-06T09:04:44","date_gmt":"2020-08-06T16:04:44","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=capabilities&#038;p=269587"},"modified":"2026-01-06T00:52:20","modified_gmt":"2026-01-06T08:52:20","slug":"customer-journey-management","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ja-jp\/capabilities\/customer-journey-management","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1726246719590{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221; vib_top=&#8221;6.333rem&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3067\u9867\u5ba2\u4f53\u9a13\u3092\u6700\u9069\u5316<\/h1>\n<p class=\"text-22 font-weight-regular\">\u9867\u5ba2\u3068\u306e\u3042\u3089\u3086\u308b\u63a5\u70b9\u3092\u628a\u63e1\u3057\u3001\u671f\u5f85\u3092\u8d85\u3048\u308b\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u3066\u3044\u307e\u3059\u304b\uff1f<\/p>\n<p>\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u7ba1\u7406\uff09\u300d\u3068\u306f\u3001\u9867\u5ba2\u304c\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u8a8d\u77e5\u3057\u3066\u304b\u3089\u8cfc\u5165\u30fb\u5229\u7528\u3057\u3001\u3055\u3089\u306b\u30ea\u30d4\u30fc\u30c8\u3084\u30d5\u30a1\u30f3\u5316\u3059\u308b\u307e\u3067\u306e\u4e00\u9023\u306e\u6d41\u308c\uff08\uff1d\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\uff09\u3092\u8a2d\u8a08\u30fb\u7ba1\u7406\u3059\u308b\u8003\u3048\u65b9\u3084\u624b\u6cd5\u306e\u3053\u3068\u3067\u3059\u3002<br \/>\nGenesys Cloud \u306e \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u30c7\u30fc\u30bf\u7d71\u5408\u304b\u3089\u5206\u6790\u3001\u5168\u4f53\u306e\u8abf\u6574\u30fb\u7ba1\u7406\u307e\u3067\u3092\u30ef\u30f3\u30b9\u30c8\u30c3\u30d7\u3067\u5b9f\u73fe\u3002\u4f01\u696d\u304c\u62b1\u3048\u308b\u300c\u9867\u5ba2\u63a5\u70b9\u306e\u5206\u65ad\u300d\u3084\u300c\u4f53\u9a13\u306e\u4e00\u8cab\u6027\u4e0d\u8db3\u300d\u3068\u3044\u3063\u305f\u8ab2\u984c\u3092\u89e3\u6d88\u3057\u3001\u9867\u5ba2\u4f53\u9a13\uff08CX\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff09\u306e\u6700\u9069\u5316\u3092\u901a\u3058\u3066\u58f2\u4e0a\u6210\u9577\u3068\u9867\u5ba2\u7dad\u6301\u7387\u5411\u4e0a\u3092\u5f8c\u62bc\u3057\u3057\u307e\u3059\u3002[\/vc_column_text]<div class=\"btn-container   vc_custom_1725434961926\"><a role=\"button\"  class=\"btn btn-primary\" href=\"#demo\" target=\"\" rel=\"\">\u30c7\u30e2\u306e\u30ea\u30af\u30a8\u30b9\u30c8<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"genesys-image align-center play-button\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/B72XQQKRDew?rel=0\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/customer-journey_video-thumbnail-grey.png\" alt=\"Customer journey video thumbnail grey\" width=\"880\" height=\"480\" class=\"rounded-xs\"\/><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><div class=\"play-label ms-1\"><p class=\"mb-0 play-title\">Play<\/p><\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2 vc_col-md-offset-0 vc_col-sm-offset-0&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">\u500b\u3005\u306e\u9867\u5ba2\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u304b\u3089<br \/>\n\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3078<\/h2>\n<p style=\"text-align: center;\">AI\uff08\u4eba\u5de5\u77e5\u80fd\uff09\u3084\u30c7\u30b8\u30bf\u30eb\u30c4\u30fc\u30eb\u306e\u666e\u53ca\u306b\u3088\u308a\u3001\u9867\u5ba2\u306f\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306b\u9ad8\u5ea6\u306a\u4f53\u9a13\u3092\u30d6\u30e9\u30f3\u30c9\u306b\u671f\u5f85\u3059\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u671f\u5f85\u306b\u5fdc\u3048\u308b\u306b\u306f\u3001\u4f01\u696d\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3092\u6b63\u3057\u304f\u7406\u89e3\u3057\u3001\u4e00\u8cab\u3057\u3066\u8a2d\u8a08\u30fb\u6700\u9069\u5316\u3059\u308b\u529b\u3092\u6301\u3064\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<br \/>\n\u305d\u306e\u7b2c\u4e00\u6b69\u306f\u3001\u5206\u6563\u3057\u305f\u30c7\u30fc\u30bf\u3092\u7d50\u3073\u4ed8\u3051\u3001\u8ab0\u3067\u3082\u7c21\u5358\u306b\u30a2\u30af\u30bb\u30b9\u30fb\u53ef\u8996\u5316\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3067\u3059\u3002<br \/>\nGenesys Cloud\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306a\u3089\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u3042\u3089\u3086\u308b\u30b9\u30c6\u30c3\u30d7\u3092\u30c4\u30fc\u30eb\u3067\u5206\u6790\u3057\u3001\u6539\u5584\u3078\u3068\u3064\u306a\u3052\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; el_class=&#8221;hide-shit&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30c7\u30fc\u30bf\u306e\u4e00\u5143\u5316<\/h3>\n<p>\u5206\u6563\u3057\u305f\u30c7\u30fc\u30bf\u3092\u3064\u306a\u3052\u3066\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3092\u628a\u63e1\u3002<br \/>\nGenesys Cloud\u3067\u306f\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u3042\u3089\u3086\u308b\u30b9\u30c6\u30c3\u30d7\u3067\u767a\u751f\u3059\u308b\u30a4\u30d9\u30f3\u30c8\u3092\u53ce\u96c6\u3057\u3001\u5c02\u7528\u306e\u5206\u6790\u30c7\u30fc\u30bf\u30e2\u30c7\u30eb\u306b\u7d71\u5408\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u3059\u3050\u306b\u30c7\u30fc\u30bf\u5206\u6790\u3078\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u53ef\u8996\u5316\u3068\u5206\u6790<\/h3>\n<p>\u6b21\u4e16\u4ee3\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790\u6a5f\u80fd\u306f\u3001\u30a2\u30ca\u30ea\u30b9\u30c8\u3060\u3051\u3067\u306a\u304f\u30d3\u30b8\u30cd\u30b9\u30e6\u30fc\u30b6\u30fc\u3082\u5229\u7528\u53ef\u80fd\u3002<br \/>\n\u9867\u5ba2\u306e\u884c\u52d5\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u53ef\u8996\u5316\u3057\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u6e2c\u5b9a\u30fb\u76e3\u8996\u30fb\u6700\u9069\u5316\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u306e\u9054\u6210\u3092\u5f37\u529b\u306b\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\u5206\u6790\u60c5\u5831\u306b\u57fa\u3065\u304f\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3<\/h3>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u5206\u6790\u3057\u3066\u5f97\u3089\u308c\u305f\u60c5\u5831\u3092\u6d3b\u7528\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u6539\u5584\u3002<br \/>\n\u65b0\u3057\u3044\u30d5\u30ed\u30fc\u306e\u8a2d\u8a08\u3084\u65e2\u5b58\u30d5\u30ed\u30fc\u306e\u66f4\u65b0\u3092\u884c\u3044\u3001\u304a\u5ba2\u3055\u307e\u81ea\u8eab\u3067\u89e3\u6c7a\u3067\u304d\u308b\u4ed5\u7d44\u307f\u3092\u5f37\u5316\u3057\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%5D&#8221;][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2 vc_col-sm-offset-0&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u6700\u9069\u5316\u3057\u3001\u9867\u5ba2\u306e\u671f\u5f85\u3092\u8d85\u3048\u308b<\/h2>\n<p style=\"text-align: center;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3092\u5b9f\u73fe\u3059\u308b\u306b\u306f\u3001\u9867\u5ba2\u60c5\u5831\u3068\u30e6\u30fc\u30b6\u30fc\u884c\u52d5\u306b\u57fa\u3065\u304f\u30c7\u30fc\u30bf\u3092\u3001\u5168\u793e\u3067\u5229\u7528\u3067\u304d\u308b\u7d71\u5408\u30c7\u30fc\u30bf\u30e2\u30c7\u30eb\u306b\u96c6\u7d04\u3059\u308b\u3053\u3068\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002\u9069\u5207\u306a\u30c7\u30fc\u30bf\u57fa\u76e4\u304c\u3042\u308c\u3070\u3001\u9867\u5ba2\u306e\u5b9f\u969b\u306e\u4f53\u9a13\u3092\u53ef\u8996\u5316\u3067\u304d\u3001\u4f53\u9a13\u3092\u5206\u6790\u3057\u3066\u6210\u529f\u8981\u56e0\u3068\u8ab2\u984c\u3092\u6b63\u78ba\u306b\u628a\u63e1\u3057\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u5e38\u306b\u8cea\u306e\u9ad8\u3044\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;535233&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u5206\u6790\u53ef\u80fd\u306a\u30c7\u30fc\u30bf\u3092\u3059\u3050\u306b\u53d6\u5f97\u53ef\u80fd<\/h3>\n<p>\u9867\u5ba2\u306e\u671f\u5f85\u306f\u5e74\u3005\u9ad8\u307e\u3063\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u671f\u5f85\u306b\u5fdc\u3048\u308b\u306b\u306f\u3001\u9867\u5ba2\u306e\u8981\u671b\u3084\u30cb\u30fc\u30ba\u3092\u6b63\u78ba\u306b\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002Genesys Cloud\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u306f\u3001\u30c7\u30fc\u30bf\u3092\u81ea\u52d5\u7684\u306b\u751f\u6210\u30fb\u53ce\u96c6\u30fb\u52a0\u5de5\u3057\u3001\u5206\u6790\u53ef\u80fd\u306a\u5f62\u306b\u6574\u5099\u3002\u4e00\u5143\u5316\u3055\u308c\u305f\u30c7\u30fc\u30bf\u30e2\u30c7\u30eb\u3092\u901a\u3058\u3066\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u884c\u52d5\u3084\u5c65\u6b74\u30c7\u30fc\u30bf\u306b\u5373\u5ea7\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u307e\u3059\u3002\u5916\u90e8\u30b7\u30b9\u30c6\u30e0\u3092\u7d4c\u7531\u3059\u308b\u5fc5\u8981\u304c\u306a\u3044\u305f\u3081\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790\u3092\u3059\u3050\u306b\u958b\u59cb\u3067\u304d\u308b\u306e\u3082\u5927\u304d\u306a\u7279\u9577\u3067\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;535232&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u9867\u5ba2\u306e\u5b9f\u969b\u306e\u884c\u52d5\u3092\u5168\u4f53\u7684\u306b\u7406\u89e3\u3059\u308b<\/h3>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306b\u3088\u308a\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u3068\u308a\u304b\u3089\u5f97\u3089\u308c\u308b\u6df1\u3044\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3092\u53ef\u8996\u5316\u3057\u3066\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3084\u30a2\u30ca\u30ea\u30b9\u30c8\u306f\u904e\u53bb\u304b\u3089\u73fe\u5728\u306b\u81f3\u308b\u884c\u52d5\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u6539\u5584\u306b\u53d6\u308a\u7d44\u307f\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u73fe\u5834\u306e\u696d\u52d9\u3082\u3088\u308a\u52b9\u7387\u7684\u3067\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u3002\u3055\u3089\u306b\u3001Genesys Cloud \u3067\u306f\u500b\u3005\u306e\u9867\u5ba2\u5358\u4f4d\u306b\u3068\u3069\u307e\u3089\u305a\u3001\u9867\u5ba2\u57fa\u76e4\u5168\u4f53\u306e\u50be\u5411\u3092\u628a\u63e1\u3057\u3001\u4f01\u696d\u30ec\u30d9\u30eb\u3067\u306e\u610f\u601d\u6c7a\u5b9a\u3092\u8fc5\u901f\u306b\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;535234&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790\u3067\u53d6\u5f97\u3057\u305f\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u57fa\u3065\u304f\u78ba\u5b9f\u306a\u6539\u5584<\/h3>\n<p>\u9867\u5ba2\u30cb\u30fc\u30ba\u306f\u6025\u901f\u306b\u5909\u5316\u3057\u3066\u3044\u307e\u3059\u3002\u9577\u671f\u7684\u306a\u4fe1\u983c\u3092\u7bc9\u304d\u3001\u53ce\u76ca\u3092\u62e1\u5927\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u6700\u9069\u306a\u9867\u5ba2\u7ba1\u7406\u3068\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u3059\u3070\u3084\u304f\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002Genesys \u3092\u6d3b\u7528\u3059\u308c\u3070\u3001\u9867\u5ba2\u306e\u884c\u52d5\u3092\u5bb9\u6613\u306b\u53ef\u8996\u5316\u3057\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u4e0a\u306e\u8ab2\u984c\u3092\u7279\u5b9a\u3067\u304d\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3092\u3082\u3068\u306b\u3001\u512a\u5148\u9806\u4f4d\u3092\u4ed8\u3051\u305f\u30a2\u30af\u30b7\u30e7\u30f3\u30d7\u30e9\u30f3\u3092\u5373\u5ea7\u306b\u7acb\u6848\u3057\u3001\u6539\u5584\u3092\u5b9f\u884c\u3067\u304d\u307e\u3059\u3002<br \/>\nGenesys Cloud \u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790\u6a5f\u80fd\u306f\u3001\u5c0e\u5165\u76f4\u5f8c\u304b\u3089\u5229\u7528\u53ef\u80fd\u3067\u3059\u3002\u5404\u90e8\u9580\u306f\u53ce\u96c6\u3057\u305f\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u57fa\u3065\u3044\u3066\u9867\u5ba2\u4f53\u9a13\u3092\u7d99\u7d9a\u7684\u306b\u6539\u5584\u3067\u304d\u3001\u5927\u898f\u6a21\u306a\u7814\u4fee\u3082\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093\u3002\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u3068\u9023\u643a\u3057\u305f\u30c7\u30fc\u30bf\u4e3b\u5c0e\u306e\u610f\u601d\u6c7a\u5b9a\u306b\u3088\u308a\u3001\u8fc5\u901f\u306b\u6210\u679c\u3078\u3068\u3064\u306a\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2 vc_col-sm-offset-0&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">CX\u3092\u7d71\u5408\u7684\u306b\u7ba1\u7406\u3059\u308b\u5305\u62ec\u7684\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/h2>\n<p style=\"text-align: center;\">\u9867\u5ba2\u4f53\u9a13\u306e\u5404\u6bb5\u968e\u3067\u6c42\u3081\u3089\u308c\u308b\u5185\u5bb9\u306f\u7570\u306a\u308a\u307e\u3059\u304c\u3001\u305d\u308c\u3089\u306f\u3059\u3079\u30661\u3064\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u3064\u306a\u304c\u3063\u3066\u3044\u307e\u3059\u3002\u500b\u4eba\u5358\u4f4d\u3068\u9867\u5ba2\u5168\u4f53\u306e\u4e21\u65b9\u3092\u6df1\u304f\u7406\u89e3\u3059\u308b\u306b\u306f\u3001\u591a\u69d8\u306a\u9867\u5ba2\u7ba1\u7406\u30c4\u30fc\u30eb\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002AI \u3092\u642d\u8f09\u3057\u305f Genesys Cloud\u2122 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306a\u3089\u3001\u4e16\u754c\u6c34\u6e96\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790<\/h3>\n<p>Genesys Cloud\u306e<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/journey-analytics\">\u9867\u5ba2\u4f53\u9a13\u5206\u6790\u6a5f\u80fd<\/a>\u306f\u3001\u307b\u307c\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u306e\u5206\u6790\u306b\u52a0\u3048\u3001\u76f4\u611f\u7684\u306b\u4f7f\u3048\u308b\u64cd\u4f5c\u6027\u304c\u7279\u9577\u3067\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u6700\u9069\u5316\u306b\u5fc5\u8981\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u6d3b\u7528\u3057\u3001\u76ee\u6a19\u3068\u3059\u308b KPI \u3084\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u3092\u7740\u5b9f\u306b\u9054\u6210\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3<\/h3>\n<p>\u4f01\u696d\u306b\u306f\u3001\u9867\u5ba2\u304c\u6c42\u3081\u308b\u3084\u308a\u53d6\u308a\u3092\u5e38\u306b\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002Genesys Cloud \u306a\u3089\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/journey-orchestration\">\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9069\u5207\u306a\u30b5\u30dd\u30fc\u30c8<\/a>\u3092\u8907\u6570\u306e\u63a5\u70b9\u3084\u30c1\u30e3\u30cd\u30eb\u3067\u63d0\u4f9b\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">AI\u306b\u3088\u308b\u4e88\u6e2c\u578b\u306e\u6848\u5185\uff08\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\uff09<\/h3>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/predictive-web-engagement\">AI \u3092\u6d3b\u7528\u3057\u305f\u4e88\u6e2c\u578b\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8<\/a>\u306b\u3088\u308a\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u5148\u8aad\u307f\u3057\u3001\u6700\u9069\u306a\u30b9\u30c6\u30c3\u30d7\u3078\u5c0e\u304f\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u7ba1\u7406 AI \u3092\u901a\u3058\u305f\u5148\u56de\u308a\u306e\u5bfe\u5fdc\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\u5206\u6790\u3068\u30ec\u30dd\u30fc\u30c8<\/h3>\n<p>\u5b9f\u7528\u7684\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53d6\u5f97\u3057\u3066\u3001\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u4f53\u9a13\u3092\u6539\u5584\u3067\u304d\u307e\u3059\u3002\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30c7\u30fc\u30bf\u3068\u5c65\u6b74\u30c7\u30fc\u30bf\u3092\u7d50\u3073\u4ed8\u3051\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/reporting-analytics\">\u30ab\u30b9\u30bf\u30e0\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9<\/a>\u3067\u5206\u304b\u308a\u3084\u3059\u304f\u53ef\u8996\u5316\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">AI \u3068\u81ea\u52d5\u5316<\/h3>\n<p>\u521d\u671f\u8a2d\u5b9a\u306e\u307e\u307e\u5229\u7528\u3067\u304d\u308b\u7d44\u307f\u8fbc\u307f\u578b\u306e<a href=\"https:\/\/www.genesys.com\/ja-jp?post_type=capabilities&#038;p=346926\">AI<\/a>\u306b\u3088\u308a\u3001\u8fc5\u901f\u306b\u6210\u679c\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u5b9a\u578b\u696d\u52d9\u306e\u81ea\u52d5\u5316\u3084\u9867\u5ba2\u7ba1\u7406\u30bd\u30d5\u30c8\u3092\u901a\u3058\u305f\u3084\u308a\u3068\u308a\u306e\u6700\u9069\u5316\u3092\u5b9f\u73fe\u3057\u3001\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u53cc\u65b9\u306e\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30fc\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9<\/h3>\n<p>\u8907\u6570\u5c64\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30fc\u306b\u3088\u3063\u3066\u30c7\u30fc\u30bf\u3092\u5b89\u5168\u306b\u4fdd\u8b77\u3057\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u8907\u96d1\u5316\u3059\u308b\u56fd\u969b\u898f\u5236\u306b\u3082\u5bfe\u5fdc\u3057\u306a\u304c\u3089\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/security-and-compliance\">\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9<\/a>\u3092\u78ba\u5b9f\u306b\u7dad\u6301\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"btn-container justify-content-center \"><a role=\"button\"  class=\"arrow arrow-primary\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\" target=\"\" rel=\"\">\u3059\u3079\u3066\u306e\u6a5f\u80fd\u3092\u898b\u308b<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-navy&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8221;%5B%5D&#8221; css=&#8221;.vc_custom_1733964760912{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row][vc_column offset=&#8221;vc_col-md-offset-1 vc_col-md-10&#8243;]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-start \"  href=\"\/ja-jp\/resources\/contact-center-buyers-guide\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack-flipped card-body\"><div class=\"col-content col-md-7\"><div class=\"content-container\"><h2>2026\u5e74\u7248 AI\u3068CX\u306e\u30d0\u30a4\u30e4\u30fc\u30ba\u30ac\u30a4\u30c9<\/h2>\n<p>CX\u3078\u306e\u73fe\u4ee3\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u5b9a\u7fa9\u3059\u308b\u30016\u3064\u306e\u4e0d\u53ef\u6b20\u306a\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u3064\u3044\u3066\u8003\u5bdf\u3057\u307e\u3059\u3002<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">\u8cc7\u6599\u306e\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u306f\u3053\u3061\u3089<\/div><\/div><\/div><div class=\"col-image col-md-5 flex-column justify-content-center mt-1 mt-lg-0 img-top-container no-offset\"><img decoding=\"async\" width=\"508\" height=\"474\" src=\"https:\/\/www.genesys.com\/media\/buyers-guide-2025.jpg\" alt=\"\" class=\"rounded\"><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1733964760912{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}<\/style><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2 vc_col-sm-offset-0&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">CX\u3092\u5909\u9769\u3059\u308bGenesys Cloud \u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8<\/h2>\n<p style=\"text-align: center;\">\u73fe\u4ee3\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3044\u3066\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u500b\u5225\u5bfe\u5fdc\u306f\u4f01\u696d\u898f\u6a21\u306b\u95a2\u308f\u3089\u305a\u6b20\u304b\u305b\u307e\u305b\u3093\u3002Genesys Cloud\u306f\u3001\u512a\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u3092\u529b\u5f37\u304f\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Genesys Cloud \u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u7ba1\u7406<\/h3>\n<p>\u9867\u5ba2\u7ba1\u7406\u306e\u57fa\u76e4\u3068\u3057\u3066\u3001\u4f53\u9a13\u3092\u4e00\u4eba\u3072\u3068\u308a\u306b\u5408\u308f\u305b\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u3066\u3044\u307e\u3059\u3002Genesys Cloud \u306f\u305d\u306e\u5b9f\u73fe\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3001\u4f01\u696d\u304c\u6301\u7d9a\u7684\u306b\u8cea\u306e\u9ad8\u3044\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u96c6\u7d04\u578b\u306e\u3084\u308a\u3068\u308a\u30c7\u30fc\u30bf<\/h3>\n<p>Genesys Cloud \u3068\u5916\u90e8\u30b7\u30b9\u30c6\u30e0\u304b\u3089\u5f97\u3089\u308c\u308b\u30a4\u30d9\u30f3\u30c8\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u30fb\u7d71\u5408\u30fb\u6574\u7406\u3057\u3066\u4fdd\u5b58\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u53ef\u8996\u5316\u30fb\u5206\u6790\u3057\u3001\u5b9f\u7528\u7684\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u8fc5\u901f\u306b\u53d6\u5f97\u53ef\u80fd\u3067\u3059\u3002\u3059\u3079\u3066\u306e\u3084\u308a\u53d6\u308a\u306b\u304a\u3044\u3066\u9867\u5ba2\u306e\u884c\u52d5\u3092\u7684\u78ba\u306b\u628a\u63e1\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u95a2\u3059\u308b\u5305\u62ec\u7684\u306a\u30a4\u30f3\u30b5\u30a4\u30c8<\/h3>\n<p>\u9867\u5ba2\u4f53\u9a13\u306e\u4f4e\u4e0b\u306f\u56de\u907f\u3059\u3079\u304d\u8ab2\u984c\u3067\u3059\u3002Genesys Cloud\u306a\u3089\u3001\u30c7\u30fc\u30bf\u3092\u9069\u5207\u306b\u4e00\u5143\u7ba1\u7406\u3057\u3001\u554f\u984c\u306e\u6839\u672c\u539f\u56e0\u3092\u7279\u5b9a\u3002\u3055\u3089\u306b\u3001\u5b9f\u7528\u7684\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u57fa\u3065\u304d\u6539\u5584\u7b56\u3092\u5b9f\u884c\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u7dad\u6301\u3068\u9577\u671f\u7684\u306a\u95a2\u4fc2\u69cb\u7bc9\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column offset=&#8221;vc_col-lg-offset-2 vc_col-lg-8 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-0&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Genesys Cloud\uff08\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\uff09\u306e\u304a\u5ba2\u69d8\u306e\u58f0<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center p-2\" style=\"min-height:167px;\"><img decoding=\"async\" style=\"max-width:240px;\"width=\"250\" height=\"74\" src=\"https:\/\/www.genesys.com\/media\/Canadian_Red_Cross_LogoX250.png\" alt=\"Canadian_Red_Cross_LogoX250\" ><\/div><div class=\"card-body\"><p class=\"text-24 mb-2\">\u300c\u30c9\u30ca\u30fc\u304c\u30c1\u30e3\u30cd\u30eb\u5168\u4f53\u306e\u3046\u3061\u3001\u3069\u306e\u7d4c\u8def\u3092\u5b9f\u969b\u306b\u4f7f\u7528\u3057\u305f\u304b\u3092\u3001\u6642\u9593\u3092\u8ffd\u3063\u3066\u78ba\u8a8d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u79c1\u305f\u3061\u304c\u30c9\u30ca\u30fc\u306b\u5e0c\u671b\u3059\u308b\u7d4c\u8def\u3060\u3051\u3067\u306a\u304f\u3001\u30c9\u30ca\u30fc\u304c\u305f\u3069\u3063\u305f\u5b9f\u969b\u306e\u7d4c\u8def\u3092\u660e\u3089\u304b\u306b\u3067\u304d\u308b\u306e\u3067\u3059\u300d<\/p>\n<p>&#8211; \u30a2\u30f3\u30c9\u30ea\u30e5\u30fc\u30fb\u30b8\u30e7\u30fc\u30b8\u6c0f\u3001\u30c0\u30a4\u30ec\u30af\u30c8\u304a\u3088\u3073\u7d71\u5408\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u62c5\u5f53\u30c7\u30a3\u30ec\u30af\u30bf\u30fc\u3001\u30ab\u30ca\u30c0\u8d64\u5341\u5b57\u793e<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center p-2\" style=\"min-height:167px;\"><img decoding=\"async\" style=\"max-width:240px;\"width=\"300\" height=\"92\" src=\"https:\/\/www.genesys.com\/media\/Arvigx300.png\" alt=\"Arvigx300\" ><\/div><div class=\"card-body\"><p class=\"text-24 mb-2\">\u300cGenesys \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u53ef\u8996\u5316\u3057\u305f\u5185\u5bb9\u306b\u57fa\u3065\u304d\u5b9f\u7528\u7684\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u7c21\u5358\u306b\u5f97\u3089\u308c\u308b\u70b9\u304c\u512a\u308c\u3066\u3044\u308b\u3068\u601d\u3044\u307e\u3059\u3002\u30b9\u30d4\u30fc\u30c9\u3092\u6c42\u3081\u3066\u3044\u305f\u5f53\u793e\u306b\u3068\u3063\u3066\u3001Genesys \u306f\u7406\u60f3\u7684\u3067\u3057\u305f\u300d<\/p>\n<p>&#8211; \u30a8\u30ec\u30ca\u30fb\u30a6\u30a7\u30e9\u30fc\u6c0f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30c7\u30a3\u30ec\u30af\u30bf\u30fc\u3001Arvig \u793e<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2 vc_col-sm-offset-0&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">CX\u6700\u9069\u5316\u306b\u3064\u3044\u3066\u306e\u95a2\u9023\u8cc7\u6599<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-3 scrollable-row\"><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/five-trendsetters-in-ai-innovation\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Trendsetters-For-2025-eBook-Thumbnails_bg3.png\" height=\"928\" width=\"1640\" alt=\"\u5148\u9032\u4f01\u696d5\u793e\u306b\u5b66\u3076ai\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title h6\">AI \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u9032\u3081\u308b\u5148\u9032\u4f01\u696d 5 \u793e<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-blog\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/unlocking-the-secrets-of-personalized-customer-journeys\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_425024272-scaled-e1713898840142.jpeg\" height=\"546\" width=\"970\" alt=\"Personalized customer journeys, experience orchestration\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Blog<\/p><h3 class=\"item-title h6\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3092\u6210\u529f\u3055\u305b\u308b\u79d8\u8a23\u202f<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource_thumbnail-gartner_ccass_2025.png\" height=\"528\" width=\"824\" alt=\"Resource thumbnail gartner ccass 2025\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">\u30ec\u30dd\u30fc\u30c8<\/p><h3 class=\"item-title h6\">Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row background_color=&#8221;bgc-lgray&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221; el_id=&#8221;demo&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\u9867\u5ba2\u304c\u671b\u3080\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u4f5c\u308a\u51fa\u3059<\/h2>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u6700\u9069\u5316\u3059\u308b\u306b\u306f\u3001\u4e00\u3064\u3072\u3068\u3064\u306e\u30a4\u30d9\u30f3\u30c8\u304c\u5927\u5207\u3067\u3059\u3002<br \/>\n\u3055\u307e\u3056\u307e\u306a\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u3064\u306a\u304e\u5408\u308f\u305b\u3001\u81ea\u793e\u304c\u63d0\u4f9b\u3057\u3066\u3044\u308b\u4f53\u9a13\u3092\u5168\u4f53\u3068\u3057\u3066\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30fc\u3092\u9ad8\u3081\u308b\u305f\u3081\u306b\u6b20\u304b\u305b\u307e\u305b\u3093\u3002<br \/>\nGenesys Cloud\u306f\u3001\u30d0\u30e9\u30d0\u30e9\u306b\u5b58\u5728\u3059\u308b\u30c7\u30fc\u30bf\u3092\u307e\u3068\u3081\u3001\u90e8\u9580\u3054\u3068\u306e\u7e26\u5272\u308a\u3092\u89e3\u6d88\u3057\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790\u306b\u3088\u3063\u3066\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u5f97\u3066\u3001\u9867\u5ba2\u304c\u6c42\u3081\u308b\u4f53\u9a13\u3092\u8a08\u753b\u30fb\u6539\u5584\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u4eca\u3059\u3050\u30c7\u30e2\u3092\u30ea\u30af\u30a8\u30b9\u30c8\u3057\u3066\u3001\u8a73\u3057\u3044\u5185\u5bb9\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">\u3088\u3046\u3053\u305d<\/span> <span id=\"person_info\"><span class=\"person_last\"><\/span>&nbsp;<span class=\"person_first\"><\/span> \u69d8<\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\u5225\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u60c5\u5831\u3092\u5165\u529b\u3057\u307e\u3059\u304b\uff1f<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"\u4f1a\u793e\u3067\u304a\u4f7f\u3044\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u3054\u5165\u529b\u304f\u3060\u3055\u3044\u3002\">\n        <label for=\"fe644\">\u4f1a\u793e\u3067\u304a\u4f7f\u3044\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u3054\u5165\u529b\u304f\u3060\u3055\u3044\u3002<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/capabilities\/269587\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ja-jp\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/capabilities\/269587\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"269587\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"E\u30e1\u30fc\u30eb\" placeholder=\"E\u30e1\u30fc\u30eb\">\n        <label for=\"fe192\">E\u30e1\u30fc\u30eb<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\u6c0f\">\n        <label for=\"fe191\">\u6c0f<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\u540d\">\n        <label for=\"fe190\">\u540d<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\u96fb\u8a71\u756a\u53f7\uff08\u534a\u89d2\u6570\u5b57\uff09\">\n        <label for=\"fe215\">\u96fb\u8a71\u756a\u53f7\uff08\u534a\u89d2\u6570\u5b57\uff09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219_jp\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"C-Level\">\u793e\u9577\u3001\u53d6\u7de0\u5f79<\/option><option value=\"VP\">\u57f7\u884c\u5f79\u54e1\u3001\u672c\u90e8\u9577<\/option><option value=\"Director\">\u90e8\u9577\u3001\u6b21\u9577\u3001\u5ba4\u9577\u3001\u30bb\u30f3\u30bf\u30fc\u9577<\/option><option value=\"Manager\">\u8ab2\u9577\u3001<\/option><option value=\"Staff\">\u4fc2\u9577\u3001\u4e3b\u4efb\u3001\u30ea\u30fc\u30c0\u30fc\u3001\u4e00\u822c\u793e\u54e1\u3001\u62c5\u5f53\u8005<\/option><option value=\"Unknown\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe219_jp\">\u5f79\u8077\u30ec\u30d9\u30eb<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Collections\">\u50b5\u6a29\u7ba1\u7406\u30fb\u50b5\u6a29\u56de\u53ce<\/option><option value=\"Contact Center Management\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u7ba1\u7406<\/option><option value=\"Customer Experience\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/option><option value=\"Customer Service\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9<\/option><option value=\"Ecommerce\/Digital Channels\">\u96fb\u5b50\u5546\u53d6\u5f15\/\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb<\/option><option value=\"Finance\">\u8ca1\u52d9\u90e8<\/option><option value=\"Human Resources\">\u4eba\u4e8b\u90e8<\/option><option value=\"Information Technology\">\u60c5\u5831\u6280\u8853<\/option><option value=\"IT Architecture\">IT\/\u60c5\u5831\u6280\u8853<\/option><option value=\"Marketing\">\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0<\/option><option value=\"Operations \/ Process Management\">\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9<\/option><option value=\"Production Management\">\u751f\u7523\u7ba1\u7406<\/option><option value=\"Purchasing\">\u8cfc\u8cb7<\/option><option value=\"Sales\">\u55b6\u696d<\/option><option value=\"Unknown\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe218\">\u8077\u7a2e<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\u9280\u884c<\/option><option value=\"Business Services\">\u305d\u306e\u4ed6\u30b5\u30fc\u30d3\u30b9\u696d\u5168\u822c<\/option><option value=\"Capital Markets\">\u8a3c\u5238\u30fb\u30ab\u30fc\u30c9\u30fb\u305d\u306e\u4ed6\u91d1\u878d<\/option><option value=\"Communications\">IT\u30fb\u60c5\u5831\u901a\u4fe1<\/option><option value=\"Consumer Products\">\u6d88\u8cbb\u8ca1<\/option><option value=\"Defense & Intelligence\">\u9632\u885b<\/option><option value=\"Education & Non-Profit\">\u5b66\u6821\u30fb\u975e\u55b6\u5229\u56e3\u4f53<\/option><option value=\"Energy & Utilities\"> \u30a8\u30cd\u30eb\u30ae\u30fc\uff08\u96fb\u529b\u30fb\u30ac\u30b9\u30fb\u6c34\u9053\uff09<\/option><option value=\"Entertainment\">\u30a8\u30f3\u30bf\u30fc\u30c6\u30a4\u30f3\u30e1\u30f3\u30c8<\/option><option value=\"Government\">\u884c\u653f\u6a5f\u95a2<\/option><option value=\"Insurance\">\u4fdd\u967a<\/option><option value=\"Life Sciences\">\u30d0\u30a4\u30aa\u30fb\u88fd\u85ac\u30fb\u533b\u7642\u6a5f\u5668\u88fd\u9020 <\/option><option value=\"Logistics\">\u904b\u8f38\u30fb\u7269\u6d41<\/option><option value=\"Manufacturing\">\u88fd\u9020<\/option><option value=\"Providers\">\u75c5\u9662\u30fb\u533b\u7642\u30fb\u4ecb\u8b77\u30b5\u30fc\u30d3\u30b9<\/option><option value=\"Retailers\">\u6d41\u901a\u30fb\u5c0f\u58f2<\/option><option value=\"Technology\">\u30c6\u30af\u30ce\u30ed\u30b8\u30fc<\/option><option value=\"Travel & Hospitality\">\u65c5\u884c\u30fb\u30db\u30c6\u30eb\u30fb\u98f2\u98df\u30fb\u822a\u7a7a\u30fb\u4ea4\u901a<\/option><option value=\"Other\">\u305d\u306e\u4ed6<\/option>\n        <\/select>\n        <label for=\"fe221\">\u696d\u754c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\u4f1a\u793e\u540d\">\n        <label for=\"fe193\">\u4f1a\u793e\u540d<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\u90fd\u9053\u5e9c\u770c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\u5f79\u8077\">\n        <label for=\"fe220\">\u5f79\u8077<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\u691c\u8a0e\u4e2d<\/option><option value=\"Gathering business requirements\">\u30d3\u30b8\u30cd\u30b9\u8981\u4ef6\u3092\u307e\u3068\u3081\u308b<\/option><option value=\"Comparing solutions\">\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6bd4\u8f03\u3059\u308b<\/option><option value=\"Ready for a conversation\">\u76f8\u8ac7\u3092\u5e0c\u671b\u3059\u308b<\/option>\n        <\/select>\n        <label for=\"fe222\">\u95b2\u89a7\u76ee\u7684<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1\uff5e20\u5e2d<\/option><option value=\"21-50\">21\uff5e50\u5e2d<\/option><option value=\"51-100\">51\uff5e100\u5e2d<\/option><option value=\"101-300\">101\uff5e300\u5e2d<\/option><option value=\"301-500\">301\uff5e500\u5e2d<\/option><option value=\"501-1000\">501\uff5e1000\u5e2d<\/option><option value=\">1000\">>1000\u5e2d<\/option><option value=\"No Contact Center\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u3082\u3063\u3066\u3044\u307e\u305b\u3093<\/option><option value=\"Don't Know\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe225\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5e2d\u6570\u3092\u304a\u9078\u3073\u304f\u3060\u3055\u3044\u3002<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u95a2\u3059\u308b\u60c5\u5831\u3092\u3001\u30e1\u30fc\u30eb\u3084\u96fb\u8a71\u3067\u9023\u7d61\u3059\u308b\u3053\u3068\u306b\u540c\u610f\u3057\u307e\u3059<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">\u30b8\u30a7\u30cd\u30b7\u30b9\u304b\u3089\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u3092\u5e0c\u671b\u3059\u308b<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\u30c7\u30e2\u306e\u30ea\u30af\u30a8\u30b9\u30c8\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\u30c7\u30e2\u306e\u30ea\u30af\u30a8\u30b9\u30c8\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/ja-jp\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text css=&#8221;&#8221; el_class=&#8221;thank-you&#8221;]<\/p>\n<p class=\"h4 font-weight-bold\">\u3054\u95a2\u5fc3\u3092\u304a\u5bc4\u305b\u3044\u305f\u3060\u304d\u3001\u8aa0\u306b\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3002<\/p>\n<p>\u5f0a\u793e\u62c5\u5f53\u3088\u308a\u3001\u6298\u308a\u8fd4\u3057\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u8abf\u6574\u306e\u3054\u9023\u7d61\u3092\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"component-accordion-container\" data-display=\"accordion\"><div class=\"heading-container mb-4\"><h2 class=\"mb-1\">\u3088\u304f\u3042\u308b\u8cea\u554f<\/h2><\/div><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30cb\u30fc\u7ba1\u7406\uff09\u304c\u5fc5\u8981\u306a\u7406\u7531\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5168\u4f53\u7684\u306a\u8996\u70b9\u304b\u3089\u628a\u63e1\u3059\u308b\u305f\u3081\u306b\u6b20\u304b\u305b\u307e\u305b\u3093\u3002\u9867\u5ba2\u3068\u306e\u3059\u3079\u3066\u306e\u3084\u308a\u53d6\u308a\u3092\u7406\u89e3\u3057\u3001\u53ef\u8996\u5316\u3067\u304d\u308b\u305f\u3081\u3001\u4f53\u9a13\u3092\u6df1\u304f\u7406\u89e3\u3057\u3001\u6539\u5584\u306e\u4f59\u5730\u304c\u3042\u308b\u9818\u57df\u3092\u7279\u5b9a\u3057\u3066\u5f37\u5316\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001CX\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff09\u306e\u5411\u4e0a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5f37\u5316\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30fc\u306e\u91b8\u6210\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3084\u671f\u5f85\u306b\u95a2\u3059\u308b\u60c5\u5831\u3092\u4e8b\u696d\u6226\u7565\u306b\u53cd\u6620\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u53ce\u76ca\u62e1\u5927\u3068\u7af6\u4e89\u529b\u5f37\u5316\u3092\u4fc3\u9032\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u52b9\u679c\u304c\u8868\u308c\u308b\u307e\u3067\u306b\u3069\u306e\u304f\u3089\u3044\u304b\u304b\u308b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u5f93\u6765\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3059\u308b\u306b\u306f\u5916\u90e8\u30b5\u30fc\u30d3\u30b9\u304c\u5fc5\u8981\u3067\u3001\u6e96\u5099\u306b\u6700\u59276\u304b\u6708\u304b\u304b\u308b\u3053\u3068\u3082\u3042\u308a\u307e\u3057\u305f\u3002Genesys Cloud \u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3067\u306f\u3001\u5c0e\u5165\u304b\u308924\u6642\u9593\u4ee5\u5185\u306b\u5206\u6790\u3092\u958b\u59cb\u3067\u304d\u307e\u3059\u3002\u30b7\u30f3\u30d7\u30eb\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u306a\u3089\u6570\u5206\u3067\u53d6\u5f97\u3067\u304d\u3001\u6570\u6642\u9593\u3067\u6539\u5584\u7b56\u3092\u63d0\u6848\u53ef\u80fd\u3067\u3059\u3002\u30b8\u30e3\u30fc\u30cb\u30fc\u306f\u5e38\u306b\u5909\u5316\u3059\u308b\u305f\u3081\u3001\u7d99\u7d9a\u7684\u306a\u6539\u5584\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u696d\u754c\u56fa\u6709\u306e\u30cb\u30fc\u30ba\u306b\u5fdc\u3058\u305f\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u306f\u3067\u304d\u308b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u306f\u3044\u3001\u53ef\u80fd\u3067\u3059\u3002\u5c0f\u58f2\u3001\u533b\u7642\u3001\u91d1\u878d\u306a\u3069\u3001\u696d\u754c\u3054\u3068\u306e\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3092\u67d4\u8edf\u306b\u8a2d\u8a08\u3067\u304d\u307e\u3059\u3002\u5177\u4f53\u4f8b\u3068\u3057\u3066\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u5185\u5bb9\u306e\u8abf\u6574\u3001\u63a5\u70b9\u306e\u6700\u9069\u5316\u3001\u696d\u754c\u7279\u6709\u306e\u5206\u6790\u8a2d\u8a08\u306a\u3069\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u6226\u7565\u306e\u52b9\u679c\u3092\u7dad\u6301\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u3092\u9054\u6210\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u6539\u5584\u306e\u305f\u3081\u306e\u6700\u521d\u306e\u30b9\u30c6\u30c3\u30d7\u306f\u4f55\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u307e\u305a\u3001\u73fe\u5728\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u3001\u9867\u5ba2\u3068\u306e\u63a5\u70b9\u3092\u53ef\u8996\u5316\u3057\u307e\u3059\u3002\u6b21\u306b\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3057\u3001CX\u4e0a\u306e\u8ab2\u984c\u3084\u4e0d\u8db3\u70b9\u3092\u7279\u3002\u305d\u306e\u3046\u3048\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790\u30c4\u30fc\u30eb\u3092\u5c0e\u5165\u3057\u3001\u5c06\u6765\u306e\u3084\u308a\u3068\u308a\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u8ffd\u8de1\u30fb\u5206\u6790\u3057\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5fc5\u8981\u306a\u30c7\u30fc\u30bf\u3084\u30c4\u30fc\u30eb\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u9867\u5ba2\u4e2d\u5fc3\u306e\u6587\u5316\u3092\u6839\u4ed8\u304b\u305b\u308b\u3053\u3068\u3082\u91cd\u8981\u3067\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u6210\u5426\u3092\u3069\u306e\u3088\u3046\u306b\u8a55\u4fa1\u3057\u307e\u3059\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u3059\u3079\u3066\u306f\u3001\u6b21\u306e\u3088\u3046\u306a\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff08KPI\uff09\u306e\u6e2c\u5b9a\u304b\u3089\u59cb\u307e\u308a\u307e\u3059\u3002<\/p>\n<ul class=\"ml-1\">\n<li>\u9867\u5ba2\u6e80\u8db3\uff08CSAT\uff09\u30b9\u30b3\u30a2<\/li>\n<li>\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09<\/li>\n<li>\u9867\u5ba2\u7dad\u6301\u7387<\/li>\n<li>\u53ce\u76ca\u5897\u52a0<\/li>\n<\/ul>\n<p>\u305d\u306e\u4ed6\u306e\u91cd\u8981\u306a\u6307\u6a19\u3068\u3057\u3066\u306f\u3001\u5e73\u5747\u89e3\u6c7a\u6642\u9593\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u7d39\u4ecb\u7387\u3001\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u9593\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30ec\u30d9\u30eb\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u5404\u6307\u6a19\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u91cd\u8981\u306a\u6307\u6a19\u3067\u3059\u3002\u3053\u308c\u3089\u306e KPI \u3092\u5b9a\u671f\u7684\u306b\u78ba\u8a8d\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\u6226\u7565\u306e\u52b9\u679c\u3092\u8a55\u4fa1\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u306e\u9867\u5ba2\u3084\u308a\u3068\u308a\u3092\u8a08\u753b\u30fb\u5b9f\u884c\u30fb\u76e3\u8996\u3059\u308b\u305f\u3081\u306e\u7d71\u5408\u7684\u306a\u57fa\u76e4\u3067\u3059\u3002\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3001\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u9023\u643a\u3001\u30c7\u30fc\u30bf\u5206\u6790\u3001\u6539\u5584\u6a5f\u4f1a\u306e\u767a\u898b\u306a\u3069\u3092\u884c\u3044\u307e\u3059\u3002\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u5206\u6790\u3084\u81ea\u52d5\u5316\u3001\u9867\u5ba2\u30bb\u30b0\u30e1\u30f3\u30c8\u5316\u6a5f\u80fd\u3092\u5099\u3048\u3001\u4f01\u696d\u304c\u8a73\u7d30\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u5f97\u3066\u3001\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u305f\u610f\u601d\u6c7a\u5b9a\u3068CX\u306e\u5411\u4e0a\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3068\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u9867\u5ba2\u304c\u30d6\u30e9\u30f3\u30c9\u3068\u63a5\u3059\u308b\u6d41\u308c\u3092\u6bb5\u968e\u7684\u306b\u793a\u3057\u305f\u30e2\u30c7\u30eb\u3067\u3059\u3002\u8a8d\u77e5\u3001\u691c\u8a0e\u3001\u8cfc\u5165\u3001\u7dad\u6301\u3001\u63a8\u5968\u3068\u3044\u3063\u305f\u5404\u6bb5\u968e\u3092\u6574\u7406\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5206\u6790\u3059\u308b\u67a0\u7d44\u307f\u3068\u3057\u3066\u6d3b\u7528\u3055\u308c\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u91cd\u8981\u306a\u63a5\u70b9\u3084\u611f\u60c5\u306e\u5909\u5316\u3092\u7279\u5b9a\u3057\u3001\u6539\u5584\u70b9\u3092\u898b\u6975\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Web\u30b5\u30a4\u30c8\u3001\u30a2\u30d7\u30ea\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306a\u3069\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u6a2a\u65ad\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u306e\u3053\u3068\u3067\u3059\u3002\u30c1\u30e3\u30cd\u30eb\u3092\u5207\u308a\u66ff\u3048\u3066\u3082\u4e2d\u65ad\u3055\u308c\u308b\u3053\u3068\u306a\u304f\u4e00\u8cab\u3057\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u306e\u30c7\u30fc\u30bf\u3092\u7d71\u5408\u3057\u3001\u9867\u5ba2\u7ba1\u7406 AI \u3092\u7528\u3044\u305f\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u9577\u671f\u7684\u306a\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30fc\u3092\u80b2\u3080\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">CX\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff09 \u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u9055\u3044\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>CX\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff09\u306f\u3001\u9867\u5ba2\u304c\u30d6\u30e9\u30f3\u30c9\u5168\u4f53\u306b\u62b1\u304f\u5370\u8c61\u3092\u793a\u3057\u307e\u3059\u3002\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u3084\u88fd\u54c1\u6e80\u8db3\u5ea6\u3001\u611f\u60c5\u7684\u306a\u3064\u306a\u304c\u308a\u306a\u3069\u3001\u3042\u3089\u3086\u308b\u4f53\u9a13\u304c\u7a4d\u307f\u91cd\u306a\u3063\u305f\u7d50\u679c\u3067\u3059\u3002<br \/>\n\u4e00\u65b9\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306f\u3001\u9867\u5ba2\u304c\u30d6\u30e9\u30f3\u30c9\u3068\u63a5\u3059\u308b\u5177\u4f53\u7684\u306a\u7d4c\u8def\u3084\u30b9\u30c6\u30c3\u30d7\u3092\u6307\u3057\u307e\u3059\u3002\u3064\u307e\u308a\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u306f\u8a73\u7d30\u306a\u884c\u52d5\u306e\u6d41\u308c\u3067\u3042\u308a\u3001CX 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