{"id":269146,"date":"2020-08-06T09:05:00","date_gmt":"2020-08-06T16:05:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=capabilities&#038;p=269146"},"modified":"2026-01-04T19:53:13","modified_gmt":"2026-01-05T03:53:13","slug":"reporting-analytics","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ja-jp\/capabilities\/reporting-analytics","title":{"rendered":"\u30ec\u30dd\u30fc\u30c8\u3068\u5206\u6790"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-navy&#8221; flair=&#8221;%5B%5D&#8221; vib=&#8221;enable&#8221;][vc_row content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221; vib_top=&#8221;6.333rem&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text]<\/p>\n<h1>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u95a2\u3059\u308b\u610f\u601d\u6c7a\u5b9a\u3092\u4fc3\u9032\u3059\u308b\u512a\u308c\u305f\u30ec\u30dd\u30fc\u30c8\u30fb\u5206\u6790\u6a5f\u80fd<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#demo\" target=\"\" rel=\"\">\u30c7\u30e2\u3092\u4e88\u7d04\u3059\u308b<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-md-offset-1 vc_col-sm-offset-0 vc_hidden-xs&#8221;][vc_single_image image=&#8221;484245&#8243; alignment=&#8221;center&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">\u3042\u3089\u3086\u308b\u696d\u52d9\u3092\u5b8c\u5168\u306b\u53ef\u8996\u5316\u3057\u3066\u30d3\u30b8\u30cd\u30b9\u3092\u6539\u5584<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; el_class=&#8221;hide-shit&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-navy vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u5206\u6790\u3067\u8fc5\u901f\u306b\u5bfe\u5fdc<\/h3>\n<p>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30a2\u30e9\u30fc\u30c8\u3068\u30e9\u30a4\u30d6\u30fb\u30b9\u30c8\u30ea\u30fc\u30df\u30f3\u30b0\u30fb\u30c7\u30fc\u30bf\u306b\u3088\u308a\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30ad\u30e5\u30fc\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u72b6\u614b\u3092\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002\u5206\u6790\u30e6\u30fc\u30b6\u30fc\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u5185\u304b\u3089\u3001\u30ad\u30e5\u30fc\u30a2\u30af\u30c6\u30a3\u30d3\u30c6\u30a3\u30fc\u306a\u3069\u3092\u76f4\u63a5\u8abf\u6574\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-navy vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\u9069\u5207\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3067\u76ee\u6a19\u3092\u9054\u6210<\/h3>\n<p>\u5fc5\u8981\u306a\u30b9\u30ad\u30eb\u3084\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u8cea\u306a\u3069\u30ad\u30e5\u30fc\u306b\u95a2\u3059\u308b\u8c4a\u5bcc\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u4e8b\u524d\u306b\u8a08\u753b\u3092\u7acb\u3066\u3001\u30ea\u30bd\u30fc\u30b9\u3092\u6700\u9069\u5316\u3067\u304d\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u8ffd\u8de1\u3057\u3066\u7d99\u7d9a\u7684\u306a\u6539\u5584\u306b\u5f79\u7acb\u3066\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-navy vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\u30c7\u30fc\u30bf\u306b\u968f\u6642\u30a2\u30af\u30bb\u30b9<\/h3>\n<p>API\u3001Eventbridge\u3001Genesys AppFoundry\u24c7 Marketplace \u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u3092\u901a\u3058\u3066\u3001\u3042\u3089\u3086\u308b\u30c7\u30fc\u30bf\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001Salesforce\u3001Zendesk\u3001Microsoft Dynamics \u306a\u3069\u306e CRM \u30b7\u30b9\u30c6\u30e0\u304b\u3089\u591a\u304f\u306e\u30c7\u30fc\u30bf\u3092\u53d6\u308a\u8fbc\u3080\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002UI \u304b\u3089\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30fc\u88fd\u30c4\u30fc\u30eb\u306b\u30c7\u30fc\u30bf\u3092\u76f4\u63a5\u30a8\u30af\u30b9\u30dd\u30fc\u30c8\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">\u8907\u6570\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u304b\u3089\u660e\u78ba\u3067\u5b9f\u7528\u7684\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u7372\u5f97<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221; el_class=&#8221;hide-shit&#8221;][vc_column offset=&#8221;vc_col-lg-offset-2 vc_col-lg-8 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-0&#8243;][vc_single_image image=&#8221;484248&#8243; alignment=&#8221;center&#8221; el_class=&#8221;rounded shadow-sm&#8221;][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5\">\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u5206\u6790\u3068\u5c65\u6b74\u5206\u6790<\/h3>\n<p>\u30ad\u30e5\u30fc\u30a2\u30af\u30c6\u30a3\u30d3\u30c6\u30a3\u30fc\u3001\u9806\u5b88\u72b6\u6cc1\u3001\u30c8\u30d4\u30c3\u30af\u306e\u50be\u5411\u3001\u30b9\u30ad\u30eb\u3001\u8a00\u8a9e\u306b\u5bfe\u3059\u308b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u5206\u6790\u306b\u3088\u308a\u3001\u696d\u52d9\u3092\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3001\u4f1a\u8a71\u3001\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306e\u9032\u6357\u72b6\u6cc1\u306a\u3069\u306b\u3064\u3044\u3066\u30a4\u30f3\u30b5\u30a4\u30c8\u304c\u5f97\u3089\u308c\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5\">\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3068\u30d3\u30e5\u30fc<\/h3>\n<p>\u5c02\u7528\u306e\u5206\u6790\u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9\u306b\u304a\u3044\u3066\u3001\u30ab\u30b9\u30bf\u30e0\u30d3\u30e5\u30fc\u3092\u7c21\u5358\u306b\u69cb\u7bc9\u3057\u3066\u4fdd\u5b58\u3057\u3001\u30bf\u30d6\u3092\u5207\u308a\u66ff\u3048\u3066\u6642\u9593\u3068\u52b4\u529b\u3092\u7bc0\u7d04\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u69cb\u7bc9\u6e08\u307f\u306e\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3068\u30d3\u30e5\u30fc\u3092\u6d3b\u7528\u3057\u3066\u3001\u5fc5\u8981\u306a\u60c5\u5831\u306e\u30b9\u30ca\u30c3\u30d7\u30b7\u30e7\u30c3\u30c8\u3092\u53d6\u5f97\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5\">\u5b9f\u7528\u7684\u306a\u5206\u6790 UI<\/h3>\n<p>UI \u306b\u7528\u610f\u3055\u308c\u305f\u30d1\u30b9\u3092\u76f4\u611f\u7684\u306b\u8fbf\u308b\u3060\u3051\u3067\u3001\u30c7\u30fc\u30bf\u3092\u8ffd\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u5f93\u696d\u54e1\u306e\u7a7a\u304d\u72b6\u6cc1\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u5272\u308a\u5f53\u3066\u3001\u9806\u5b88\u72b6\u6cc1\u306e\u76e3\u8996\u3001\u30b3\u30fc\u30c1\u30f3\u30b0\u306e\u305f\u3081\u306e\u30e9\u30a4\u30d6\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u8868\u793a\u306a\u3069\u3001\u30b7\u30f3\u30d7\u30eb\u306a\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u3092\u4f7f\u7528\u3057\u305f\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\u304c\u53ef\u80fd\u3067\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5\">\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30a2\u30e9\u30fc\u30c8<\/h3>\n<p>\u30ad\u30e5\u30fc\u3001\u30e6\u30fc\u30b6\u30fc\u3001\u4f1a\u8a71\u3001\u304a\u3088\u3073\u30d7\u30ec\u30bc\u30f3\u30b9\u30d9\u30fc\u30b9\u306e\u6307\u6a19\u306b\u57fa\u3065\u304d\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30a2\u30e9\u30fc\u30c8\u3092\u5b9a\u7fa9\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u8907\u6570\u306e\u6761\u4ef6\u4ed8\u304d\u30a2\u30e9\u30fc\u30c8\u3092\u4f5c\u6210\u3057\u3001\u3088\u308a\u8907\u96d1\u306a\u30b7\u30ca\u30ea\u30aa\u3092\u8b58\u5225\u3067\u304d\u307e\u3059\u3002\u30a2\u30d7\u30ea\u3001SMS\u3001E \u30e1\u30fc\u30eb\u3067\u3053\u3046\u3057\u305f\u30a2\u30e9\u30fc\u30c8\u3092\u53d7\u4fe1\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5\">\u30c7\u30fc\u30bf\u30a8\u30af\u30b9\u30dd\u30fc\u30c8\u306e\u30b5\u30dd\u30fc\u30c8<\/h3>\n<p>\u5916\u90e8\u30c4\u30fc\u30eb\u3001\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0 API\u3001Eventbridge \u30c7\u30fc\u30bf\u30b9\u30c8\u30ea\u30fc\u30df\u30f3\u30b0\u3001AppFoundry \u30d1\u30fc\u30c8\u30ca\u30fc\u30a2\u30d7\u30ea\u3001Genesys \u306e\u30cd\u30a4\u30c6\u30a3\u30d6 A3S \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3092\u81ea\u52d5\u5316\u3059\u308b\u30a8\u30af\u30b9\u30dd\u30fc\u30c8 URL \u3092\u4f7f\u7528\u3057\u3001Genesys Cloud\u2122 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30c7\u30fc\u30bf\u306b\u7c21\u5358\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u307e\u3059\u3002 [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Analytics as a Service\uff08A3S\uff09\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/h3>\n<p>A3S \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u4f7f\u7528\u3057\u3066\u3001\u30c7\u30fc\u30bf\u3092\u30a8\u30f3\u30c9\u30fb\u30c4\u30fc\u30fb\u30a8\u30f3\u30c9\u3067\u7c21\u5358\u306b\u6574\u7406\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u4e8b\u524d\u69cb\u7bc9\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a 30 \u4ee5\u4e0a\u306e\u8ffd\u52a0\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3084\u30ec\u30dd\u30fc\u30c8\u3001\u30c7\u30fc\u30bf\u30a6\u30a7\u30a2\u30cf\u30a6\u30b8\u30f3\u30b0\u3001\u5916\u90e8\u30c7\u30fc\u30bf\u306e\u53d6\u308a\u8fbc\u307f\u6a5f\u80fd\u3092\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8221;%5B%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"\/ja-jp\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"_blank\" rel=\"\"><div class=\"row align-items-center image-stack-flipped card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"474\" height=\"298\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/Gartner_MQ_Chunkers_2025.png\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p><img decoding=\"async\" class=\"attachment-thumbnail size-thumbnail vc_single_image-img\" style=\"max-width: 175px;\" src=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg\" sizes=\"(max-width: 264px) 100vw, 264px\" srcset=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 264w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 300w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 566w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 1244w\" alt=\"Gartner logo\" width=\"264\" height=\"61\" \/><\/p>\n<p class=\"font-weight-bold\">Gartner\u00ae Contact Center as a Service \u306e\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8 2025 \u5e74\u7248<\/p>\n<p class=\"h5\">\u30ac\u30fc\u30c8\u30ca\u30fc\u306f Genesys \u3092 11 \u5e74\u9023\u7d9a\u3067\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u4f4d\u7f6e\u4ed8\u3051<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">Gartner\u30ec\u30dd\u30fc\u30c8\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243;]<div class=\"component card w-100 bgc-navy vertical text-start thumbnail  chevron-only  \" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"490\" height=\"337\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/state-of-cx-stat-hdr.jpg\" alt=\"state-of-cx-stat-hdr\" ><\/div><div class=\"card-body\"><p class=\"text-60\">42%<\/p>\n<p>\u4eca\u5f8c 1\u30012 \u5e74\u306e\u6226\u7565\u7684\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6700\u512a\u5148\u4e8b\u9805\u306f\u3001\u300c\u5bfe\u4eba\u30b5\u30dd\u30fc\u30c8\u3001\u5206\u6790\u3001\u30ec\u30dd\u30fc\u30c8\u4f5c\u6210\u306b\u5bfe\u5fdc\u3059\u308b\u30c7\u30fc\u30bf\u6a5f\u80fd\u3092\u5f37\u5316\u3059\u308b\u3053\u3068\u300d\u3068\u56de\u7b54\u3057\u305f CX \u30ea\u30fc\u30c0\u30fc\u306e\u5272\u5408<\/p>\n<p>&nbsp;<\/p>\n<p>\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u73fe\u72b6\u300d\u3001Genesys\u30012023 \u5e74<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\u30c7\u30fc\u30bf\u306e\u4fa1\u5024\u3092\u6700\u5927\u9650\u5f15\u304d\u51fa\u3059<\/h2>\n<p>Genesys \u306f\u3001\u6709\u7528\u306a\u30ec\u30dd\u30fc\u30c8\u3068\u5206\u6790\u3001\u6f5c\u5728\u7684\u306a\u554f\u984c\u3092\u8868\u9762\u5316\u3055\u305b\u308b\u30a2\u30e9\u30fc\u30c8\u3001AI \u4e3b\u5c0e\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3001\u30d5\u30eb\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u30aa\u30fc\u30d7\u30f3\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u901a\u3058\u3066\u30c7\u30fc\u30bf\u306e\u4e8b\u696d\u4fa1\u5024\u3092\u5f15\u304d\u51fa\u3057\u307e\u3059\u3002\u7ba1\u7406\u8005\u306f\u9069\u5207\u306a\u30c7\u30fc\u30bf\u3068\u5b9f\u7528\u7684\u306a UI \u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u7279\u306b\u4e88\u671f\u305b\u306c\u554f\u984c\u304c\u767a\u751f\u3057\u305f\u5834\u5408\u306b\u696d\u52d9\u306b\u95a2\u3059\u308b\u610f\u601d\u6c7a\u5b9a\u3092\u3088\u308a\u8fc5\u901f\u306b\u884c\u3044\u3001\u5bfe\u51e6\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u5225\u306e\u30ad\u30e5\u30fc\u306b\u7d20\u65e9\u304f\u79fb\u52d5\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u5927\u91cf\u306e\u30a2\u30a6\u30c8\u30ea\u30fc\u30c1\u306b\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u54c1\u8cea\u7ba1\u7406\u6a5f\u80fd\u3092\u4f7f\u7528\u3057\u3066\u4f1a\u8a71\u306e\u4e2d\u306e\u91cd\u8981\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u7279\u5b9a\u3057\u3001\u30b3\u30fc\u30c1\u30f3\u30b0\u3092\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u3001Genesys Cloud \u5206\u6790\u3092\u4f7f\u7528\u3059\u308c\u3070\u65e5\u5e38\u696d\u52d9\u3092\u7c21\u5358\u306b\u6700\u9069\u5316\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-0&#8243;][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u305f\u696d\u52d9\u6c7a\u5b9a\u3092\u53ef\u80fd\u306b\u3059\u308b\u3001\u5b9f\u7528\u7684\u306a\u30a4\u30f3\u30b5\u30a4\u30c8<\/h2>\n<p style=\"text-align: center;\">\u30a4\u30f3\u30b5\u30a4\u30c8\u306e\u4fe1\u983c\u6027\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u529f\u3092\u5de6\u53f3\u3057\u307e\u3059\u3002\u6700\u9069\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u57fa\u3065\u3044\u3066\u65bd\u7b56\u3092\u3042\u3089\u304b\u3058\u3081\u5b9a\u7fa9\u3001\u691c\u8a3c\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u78ba\u5b9f\u306b\u30d3\u30b8\u30cd\u30b9\u3092\u63a8\u9032\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"h5 text-black\">\u696d\u52d9\u306b\u95a2\u3059\u308b\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u8fc5\u901f\u306a\u5bfe\u5fdc\u306b\u53cd\u6620<\/h3>\n<p>\u30ad\u30e5\u30fc\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30a2\u30af\u30c6\u30a3\u30d3\u30c6\u30a3\u30fc\u3001\u97f3\u58f0\u3068\u30c7\u30b8\u30bf\u30eb\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u5168\u4f53\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306b\u95a2\u3059\u308b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30a2\u30e9\u30fc\u30c8\u3001\u305d\u3057\u3066\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u696d\u52d9\u306b\u95a2\u3059\u308b\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u305d\u3057\u3066\u3055\u307e\u3056\u307e\u306a\u6307\u6a19\u3084 KPI \u3092\u30c9\u30ea\u30eb\u30c0\u30a6\u30f3\u3057\u3066\u6839\u672c\u539f\u56e0\u3092\u5206\u6790\u3057\u3001\u500b\u3005\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u8ffd\u8de1\u3057\u3066\u72b6\u6cc1\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001UI \u3067\u76f4\u63a5\u8abf\u6574\u3092\u884c\u3044\u3001\u8fc5\u901f\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"h5 text-black\">\u9867\u5ba2\u306e\u80cc\u666f\u60c5\u5831\u3067\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u54c1\u8cea\u3092\u5411\u4e0a<\/h3>\n<p>Genesys AI \u306e\u7d50\u679c\u4e88\u6e2c\u3001\u97f3\u58f0 \/ \u30c6\u30ad\u30b9\u30c8\u5206\u6790\u3001\u611f\u60c5\u691c\u77e5\u3001\u30a4\u30f3\u30c6\u30f3\u30c8\u30de\u30a4\u30cb\u30f3\u30b0\u306b\u3088\u308a\u3001\u9867\u5ba2\u306b\u3064\u3044\u3066\u8c4a\u5bcc\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u7ba1\u7406\u8005\u306f\u3001\u30ca\u30ec\u30c3\u30b8\u306e\u4f7f\u7528\u72b6\u6cc1\u3068\u305d\u306e\u6709\u52b9\u6027\u306b\u95a2\u3059\u308b\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u81ea\u52d5\u7684\u306b\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30ae\u30e3\u30c3\u30d7\u3092\u7279\u5b9a\u3057\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u5bfe\u51e6\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002Intent Miner \u306f AI\uff08\u4eba\u5de5\u77e5\u80fd\uff09\u3092\u4f7f\u7528\u3057\u307e\u3059\u3002\u5b9f\u969b\u306e\u4f1a\u8a71\u3084\u30c7\u30b8\u30bf\u30eb\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u304b\u3089\u3001\u610f\u56f3\u3092\u81ea\u52d5\u7684\u306b\u660e\u3089\u304b\u306b\u3057\u307e\u3059\u3002\u30dc\u30c3\u30c8\u5236\u4f5c\u8005\u306f\u9867\u5ba2\u306e\u610f\u56f3\u3092\u63a8\u6e2c\u3059\u308b\u6642\u9593\u3092\u77ed\u7e2e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u3088\u308a\u512a\u308c\u305f\u30dc\u30c3\u30c8\u3092\u69cb\u7bc9\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"h5 text-black\">\u9069\u5207\u306a\u5206\u6790\u3067\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5411\u4e0a<\/h3>\n<p>Genesys Cloud \u3092\u4f7f\u7528\u3059\u308c\u3070\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u30a8\u30d5\u30a9\u30fc\u30c8\u30ec\u30b9\u3067\u6700\u9ad8\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u767a\u63ee\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u500b\u4eba\u3092\u8b58\u5225\u3057\u3066\u5358\u4e00\u306e\u9867\u5ba2\u30d3\u30e5\u30fc\u3092\u4f5c\u6210\u3057\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u4f1a\u8a71\u3057\u306a\u304c\u3089\u91cd\u8981\u306a\u80cc\u666f\u60c5\u5831\u3092\u628a\u63e1\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5411\u3051\u306e\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u4e0a\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30c3\u30d7\u3092\u8868\u793a\u3057\u3066\u3001Web \u4e0a\u306e\u30a2\u30af\u30c6\u30a3\u30d3\u30c6\u30a3\u30fc\u3001\u691c\u7d22\u30ad\u30fc\u30ef\u30fc\u30c9\u3001\u4f1a\u8a71\u3001\u30aa\u30fc\u30c7\u30a3\u30a8\u30f3\u30b9\u30bb\u30b0\u30e1\u30f3\u30c8\u3001\u8cfc\u5165\u5c65\u6b74\u3001\u30c7\u30d0\u30a4\u30b9\u306e\u5c65\u6b74\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u679c\u307e\u3067\u306e\u9032\u6357\u3092\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002\u9867\u5ba2\u304c\u7e70\u308a\u8fd4\u3057\u8aac\u660e\u3059\u308b\u624b\u9593\u3092\u6e1b\u3089\u3057\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u60c5\u5831\u306b\u57fa\u3065\u3044\u3066\u8fc5\u901f\u306b\u56de\u7b54\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"h5 text-black\">\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30ec\u30d9\u30eb\u306e\u30b5\u30dd\u30fc\u30c8\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30fc\u3001\u4fe1\u983c\u6027\u3092\u78ba\u4fdd<\/h3>\n<p>\u793e\u5185\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3084\u30c7\u30fc\u30bf\u30b9\u30c8\u30a2\u3092\u4f7f\u7528\u3057\u3066\u3001\u4f1a\u8a71\u306a\u3069\u306e\u30c7\u30fc\u30bf\u3092\u7c21\u5358\u306b\u53d6\u5f97\u3001\u540c\u671f\u3067\u304d\u307e\u3059\u3002\u4e00\u9023\u306e\u8c4a\u5bcc\u306a\u30aa\u30fc\u30d7\u30f3 API\u3001\u69cb\u7bc9\u6e08\u307f\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u5e83\u7bc4\u306a\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u3001\u30b7\u30f3\u30d7\u30eb\u306a\u7d71\u5408\u65b9\u6cd5\uff08\u30a4\u30d9\u30f3\u30c8\u30d9\u30fc\u30b9\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3084 REST \u30d9\u30fc\u30b9\u306e\u30b5\u30fc\u30d3\u30b9\u306a\u3069\uff09\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u307e\u3059\u3002\u4efb\u610f\u306e\u554f\u3044\u5408\u308f\u305b\u3001\u307b\u307c\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30c7\u30fc\u30bf\u540c\u671f\u3001\u975e\u540c\u671f\u30c7\u30fc\u30bf\u30a8\u30af\u30b9\u30dd\u30fc\u30c8\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u30bf\u30b9\u30af\u3092\u5b9f\u884c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u30a2\u30c3\u30d7\u30bf\u30a4\u30e0\u3092\u6c17\u306b\u3059\u308b\u5fc5\u8981\u306f\u3082\u3046\u3042\u308a\u307e\u305b\u3093\u3002Genesys Cloud \u306f 99.99% \u4ee5\u4e0a\u306e\u30a2\u30c3\u30d7\u30bf\u30a4\u30e0\u3092\u4fdd\u8a3c\u3057\u3001GDPR\u3001SOC 2\u3001HIPAA\u3001HITRUST \u8a8d\u8a3c\u306b\u3088\u308b\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30fc\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%7D%5D&#8221;][vc_row][vc_column offset=&#8221;vc_col-lg-offset-2 vc_col-lg-8 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-0&#8243;][vc_column_text]<\/p>\n<h2 class=\"h3 font-weight-bold\" style=\"text-align: center;\">Genesys \u306e\u304a\u5ba2\u69d8\u306e\u58f0<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"cqc-container h-100\"><div class=\"cqc-body h-100 vertical\"><div class=\"logo\">\n                <img decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.genesys.com\/media\/logo-cqc-sv-gruppe.svg\" class=\"shadowed-lg\" alt=\"\"><\/div><div class=\"details rounded text-center shadow-lg bgc-white \"><blockquote class=\"ja-jp\"><p>\u5f53\u793e\u304c\u6700\u3082\u91cd\u8996\u3057\u305f\u70b9\u306f\u3001\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u900f\u660e\u6027\u306e\u9ad8\u3055\u3067\u3059\u3002Genesys \u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6d3b\u7528\u3057\u3066\u3001\u3044\u3064\u3067\u3082\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u52b9\u679c\u7684\u306a\u7d71\u8a08\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u3066\u7ba1\u7406\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 \u30de\u30cc\u30a8\u30e9\u30fb\u30eb\u30c8\u30b1\u6c0f\u3001\u30de\u30cd\u30fc\u30b8\u30f3\u30b0\u30c7\u30a3\u30ec\u30af\u30bf\u30fc, SV Dialog GmbH &amp; Co. KG<\/p><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"cqc-container h-100\"><a class=\"cqc-body h-100 vertical\" href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/humm-group\" target=\"\" rel=\"\"><div class=\"logo\">\n                <img decoding=\"async\" width=\"380\" height=\"380\" src=\"https:\/\/www.genesys.com\/media\/logo-cqc-humm.png\" class=\"shadowed-lg\" alt=\"\"><\/div><div class=\"details rounded text-center shadow-lg bgc-white \"><blockquote class=\"ja-jp\"><p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u968f\u6642\u3001\u59cb\u696d\u6642\u9593\u3092\u30c1\u30a7\u30c3\u30af\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u306e\u9806\u5b88\u7387\u304c 80% \u304b\u3089 90% \u306b\u6539\u5584\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 Humm Group\u3001\u91d1\u878d\u30b5\u30fc\u30d3\u30b9\u4f01\u696d<\/p><div class=\"btn btn-primary\">\u9867\u5ba2\u4e8b\u4f8b\u306f\u3053\u3061\u3089<\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Genesys \u304c\u304a\u5c4a\u3051\u3059\u308b\u3055\u307e\u3056\u307e\u306a\u30e1\u30ea\u30c3\u30c8\u3092\u3054\u89a7\u304f\u3060\u3055\u3044<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"capability-list icon-card-bg row gutter-small\"><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/automatic-call-distribution-acd\"><div class=\"card-body\"><h3 class=\"h5\">ACD<\/h3><p>\u3059\u3079\u3066\u306e\u9867\u5ba2\u304c\u5e38\u306b\u9069\u5207\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u53d7\u3051\u3089\u308c\u308b\u3088\u3046\u3001\u30b9\u30ad\u30eb\u30d9\u30fc\u30b9\u306e\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u5c0e\u5165\u3057\u307e\u305b\u3093\u304b\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/call-center-software\"><div class=\"card-body\"><h3 class=\"h5\">AI \u30d9\u30fc\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/h3><p>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u98db\u8e8d\u7684\u306b\u5411\u4e0a\u3055\u305b\u308b\u3001\u6700\u5148\u7aef\u306e\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/interactive-voice-response-ivr\"><div class=\"card-body\"><h3 class=\"h5\">IVR<\/h3><p>IVR(\u97f3\u58f0\u81ea\u52d5\u5fdc\u7b54)\u30b7\u30b9\u30c6\u30e0\u306e\u8a73\u7d30\u30da\u30fc\u30b8\u3002Genesys Cloud\u306eIVR\u30b7\u30b9\u30c6\u30e0\u306f\u3001AI\u306b\u3088\u308b\u97f3\u58f0\u81ea\u52d5\u5fdc\u7b54\u3092\u30af\u30e9\u30a6\u30c9\u3067\u63d0\u4f9b\u3057\u3001\u5fdc\u7b54\u54c1\u8cea\u3068\u52b9\u7387\u3092\u540c\u6642\u306b\u5411\u4e0a\u3057\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/outbound\"><div class=\"card-body\"><h3 class=\"h5\">\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9<\/h3><p>\u9867\u5ba2\u3068\u4fe1\u983c\u3092\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306e\u9375\u306f\u3001\u30bf\u30a4\u30e0\u30ea\u30fc\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3001\u9069\u5207\u306a\u5185\u5bb9\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u3001\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u3092\u6e80\u305f\u3057\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/inbound\"><div class=\"card-body\"><h3 class=\"h5\">\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9<\/h3><p>\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u306f\u30d3\u30b8\u30cd\u30b9\u30c1\u30e3\u30f3\u30b9\u306b\u76f4\u7d50\u3057\u307e\u3059\u3002\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u3067\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3001\u9867\u5ba2\u306e\u671f\u5f85\u3092\u4e0a\u56de\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/digital\"><div class=\"card-body\"><h3 class=\"h5\">\u30c7\u30b8\u30bf\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8<\/h3><p>\u7dcf\u5408\u7684\u306a\u4e00\u9023\u306e\u30c7\u30b8\u30bf\u30eb\u6a5f\u80fd\u3067\u30c1\u30fc\u30e0\u3092\u652f\u63f4\u3059\u308b\u304b\u3001\u3054\u81ea\u8eab\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/collaboration-tools\"><div class=\"card-body\"><h3 class=\"h5\">\u30e6\u30cb\u30d5\u30a1\u30a4\u30c9\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\/\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3<\/h3><p>\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u3082\u3063\u3068\u30b7\u30f3\u30d7\u30eb\u306b\u5909\u3048\u308b\u3001\u5358\u4e00\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30fc\u88fd\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/wem-workforce-engagement-management\"><div class=\"card-body\"><h3 class=\"h5\">\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406<\/h3><p>WEM(\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8)\u6a5f\u80fd\u306e\u4e00\u89a7\u30da\u30fc\u30b8\u3002\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u9ad8\u3081\u308b\u65b9\u6cd5\u3092\u63d0\u4f9b\u3059\u308b\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30c4\u30fc\u30eb\u3067\u3059\u3002\u751f\u7523\u6027\u3068\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3057\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/ai-and-automation\"><div class=\"card-body\"><h3 class=\"h5\">\u4eba\u5de5\u77e5\u80fd\u3068\u81ea\u52d5\u5316<\/h3><p>Genesys AI\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306eAI\u6d3b\u7528\u306b\u3088\u308b\u81ea\u52d5\u5316\u30fb\u7121\u4eba\u5316\u30fbAI\u81ea\u52d5\u5fdc\u7b54\u3092\u5b9f\u73fe\u3002\u9867\u5ba2\u306b\u6700\u9069\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3001\u5f93\u696d\u54e1\u306e\u50cd\u304d\u3084\u3059\u3055\u3082\u6539\u5584\u3057\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/voice-services\"><div class=\"card-body\"><h3 class=\"h5\">\u97f3\u58f0\u30b5\u30fc\u30d3\u30b9<\/h3><p>\u97f3\u58f0\u8a8d\u8b58\u30b5\u30fc\u30d3\u30b9\u306e\u8a73\u7d30\u30da\u30fc\u30b8\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306b\u304a\u3051\u308b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30fb\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u53ef\u80fd\u306b\u3059\u308b\u9ad8\u7cbe\u5ea6\u306a\u97f3\u58f0\u8a8d\u8b58\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"btn-container justify-content-center \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\" target=\"\" rel=\"\">\u3059\u3079\u3066\u306e\u6a5f\u80fd<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30ec\u30dd\u30fc\u30c8\u30fb\u5206\u6790\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u8a73\u7d30<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-3 scrollable-row\"><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/cx-and-the-future-of-work\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cx-and-the-future-of-work-1.png\" height=\"528\" width=\"824\" alt=\"Mit technology review insights: customer experience and the future of work   report thumbnail\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">White paper<\/p><h3 class=\"item-title h6\">MIT \u30ec\u30dd\u30fc\u30c8\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u5c06\u6765\u306e\u696d\u52d9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/five-trendsetters-in-cx-innovation\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u6700\u5148\u7aef\u4f01\u696d-5-\u793e\u304b\u3089\u5b66\u3076-CX-\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3-1-1.png\" height=\"240\" width=\"480\" alt=\"\u6700\u5148\u7aef\u4f01\u696d 5 \u793e\u304b\u3089\u5b66\u3076 cx \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title h6\">\u6700\u5148\u7aef\u4f01\u696d 5 \u793e\u304b\u3089\u5b66\u3076 CX \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/xperience-japan-session-video\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Untitled-design-49.png\" height=\"340\" width=\"440\" alt=\"Xperience tokyo\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Video<\/p><h3 class=\"item-title h6\">Xperience Japan 2025 \u30bb\u30c3\u30b7\u30e7\u30f3\u52d5\u753b\u914d\u4fe1<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row background_color=&#8221;bgc-navy&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; el_id=&#8221;demo&#8221; el_class=&#8221;p-2 rounded-lg&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"text-32\">Genesys \u306e\u30ec\u30dd\u30fc\u30c8\u30fb\u5206\u6790\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u6210\u679c\u3092\u4fc3\u9032<\/h2>\n<p>\u512a\u308c\u305f\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u6d3b\u304b\u3057\u3066\u3001\u6226\u7565\u76ee\u6a19\u3092\u9054\u6210\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u9867\u5ba2\u6e80\u8db3\uff08CSAT\uff09\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u9069\u5207\u306a\u30ec\u30dd\u30fc\u30c8\u30fb\u5206\u6790\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u30c1\u30e3\u30cd\u30eb\u3092\u554f\u308f\u305a\u3001\u3042\u3089\u3086\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u6539\u5584\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3001\u6700\u9ad8\u30ec\u30d9\u30eb\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u512a\u308c\u305f\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u307e\u3057\u3087\u3046\u3002\u9069\u5207\u306a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5206\u6790\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u904e\u53bb\u304a\u3088\u3073\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u9867\u5ba2\u30c7\u30fc\u30bf\u3068\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u4eca\u3059\u3050\u30c7\u30e2\u3092\u4f9d\u983c\u3057\u3001Genesys \u306e\u30ec\u30dd\u30fc\u30c8\u30fb\u5206\u6790\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u6d3b\u7528\u65b9\u6cd5\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">\u3088\u3046\u3053\u305d<\/span> <span id=\"person_info\"><span class=\"person_last\"><\/span>&nbsp;<span class=\"person_first\"><\/span> \u69d8<\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\u5225\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u60c5\u5831\u3092\u5165\u529b\u3057\u307e\u3059\u304b\uff1f<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"\u4f1a\u793e\u3067\u304a\u4f7f\u3044\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u3054\u5165\u529b\u304f\u3060\u3055\u3044\u3002\">\n        <label for=\"fe644\">\u4f1a\u793e\u3067\u304a\u4f7f\u3044\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u3054\u5165\u529b\u304f\u3060\u3055\u3044\u3002<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/capabilities\/269146\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ja-jp\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/capabilities\/269146\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"97821\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"E\u30e1\u30fc\u30eb\" placeholder=\"E\u30e1\u30fc\u30eb\">\n        <label for=\"fe192\">E\u30e1\u30fc\u30eb<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\u6c0f\">\n        <label for=\"fe191\">\u6c0f<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\u540d\">\n        <label for=\"fe190\">\u540d<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\u96fb\u8a71\u756a\u53f7\uff08\u534a\u89d2\u6570\u5b57\uff09\">\n        <label for=\"fe215\">\u96fb\u8a71\u756a\u53f7\uff08\u534a\u89d2\u6570\u5b57\uff09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219_jp\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"C-Level\">\u793e\u9577\u3001\u53d6\u7de0\u5f79<\/option><option value=\"VP\">\u57f7\u884c\u5f79\u54e1\u3001\u672c\u90e8\u9577<\/option><option value=\"Director\">\u90e8\u9577\u3001\u6b21\u9577\u3001\u5ba4\u9577\u3001\u30bb\u30f3\u30bf\u30fc\u9577<\/option><option value=\"Manager\">\u8ab2\u9577\u3001<\/option><option value=\"Staff\">\u4fc2\u9577\u3001\u4e3b\u4efb\u3001\u30ea\u30fc\u30c0\u30fc\u3001\u4e00\u822c\u793e\u54e1\u3001\u62c5\u5f53\u8005<\/option><option value=\"Unknown\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe219_jp\">\u5f79\u8077\u30ec\u30d9\u30eb<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Collections\">\u50b5\u6a29\u7ba1\u7406\u30fb\u50b5\u6a29\u56de\u53ce<\/option><option value=\"Contact Center Management\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u7ba1\u7406<\/option><option value=\"Customer Experience\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/option><option value=\"Customer Service\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9<\/option><option value=\"Ecommerce\/Digital Channels\">\u96fb\u5b50\u5546\u53d6\u5f15\/\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb<\/option><option value=\"Finance\">\u8ca1\u52d9\u90e8<\/option><option value=\"Human Resources\">\u4eba\u4e8b\u90e8<\/option><option value=\"Information Technology\">\u60c5\u5831\u6280\u8853<\/option><option value=\"IT Architecture\">IT\/\u60c5\u5831\u6280\u8853<\/option><option value=\"Marketing\">\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0<\/option><option value=\"Operations \/ Process Management\">\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9<\/option><option value=\"Production Management\">\u751f\u7523\u7ba1\u7406<\/option><option value=\"Purchasing\">\u8cfc\u8cb7<\/option><option value=\"Sales\">\u55b6\u696d<\/option><option value=\"Unknown\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe218\">\u8077\u7a2e<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\u9280\u884c<\/option><option value=\"Business Services\">\u305d\u306e\u4ed6\u30b5\u30fc\u30d3\u30b9\u696d\u5168\u822c<\/option><option value=\"Capital Markets\">\u8a3c\u5238\u30fb\u30ab\u30fc\u30c9\u30fb\u305d\u306e\u4ed6\u91d1\u878d<\/option><option value=\"Communications\">IT\u30fb\u60c5\u5831\u901a\u4fe1<\/option><option value=\"Consumer Products\">\u6d88\u8cbb\u8ca1<\/option><option value=\"Defense & Intelligence\">\u9632\u885b<\/option><option value=\"Education & Non-Profit\">\u5b66\u6821\u30fb\u975e\u55b6\u5229\u56e3\u4f53<\/option><option value=\"Energy & Utilities\"> \u30a8\u30cd\u30eb\u30ae\u30fc\uff08\u96fb\u529b\u30fb\u30ac\u30b9\u30fb\u6c34\u9053\uff09<\/option><option value=\"Entertainment\">\u30a8\u30f3\u30bf\u30fc\u30c6\u30a4\u30f3\u30e1\u30f3\u30c8<\/option><option value=\"Government\">\u884c\u653f\u6a5f\u95a2<\/option><option value=\"Insurance\">\u4fdd\u967a<\/option><option value=\"Life Sciences\">\u30d0\u30a4\u30aa\u30fb\u88fd\u85ac\u30fb\u533b\u7642\u6a5f\u5668\u88fd\u9020 <\/option><option value=\"Logistics\">\u904b\u8f38\u30fb\u7269\u6d41<\/option><option value=\"Manufacturing\">\u88fd\u9020<\/option><option value=\"Providers\">\u75c5\u9662\u30fb\u533b\u7642\u30fb\u4ecb\u8b77\u30b5\u30fc\u30d3\u30b9<\/option><option value=\"Retailers\">\u6d41\u901a\u30fb\u5c0f\u58f2<\/option><option value=\"Technology\">\u30c6\u30af\u30ce\u30ed\u30b8\u30fc<\/option><option value=\"Travel & Hospitality\">\u65c5\u884c\u30fb\u30db\u30c6\u30eb\u30fb\u98f2\u98df\u30fb\u822a\u7a7a\u30fb\u4ea4\u901a<\/option><option value=\"Other\">\u305d\u306e\u4ed6<\/option>\n        <\/select>\n        <label for=\"fe221\">\u696d\u754c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\u4f1a\u793e\u540d\">\n        <label for=\"fe193\">\u4f1a\u793e\u540d<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\u90fd\u9053\u5e9c\u770c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\u5f79\u8077\">\n        <label for=\"fe220\">\u5f79\u8077<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\u691c\u8a0e\u4e2d<\/option><option value=\"Gathering business requirements\">\u30d3\u30b8\u30cd\u30b9\u8981\u4ef6\u3092\u307e\u3068\u3081\u308b<\/option><option value=\"Comparing solutions\">\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6bd4\u8f03\u3059\u308b<\/option><option value=\"Ready for a conversation\">\u76f8\u8ac7\u3092\u5e0c\u671b\u3059\u308b<\/option>\n        <\/select>\n        <label for=\"fe222\">\u95b2\u89a7\u76ee\u7684<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1\uff5e20\u5e2d<\/option><option value=\"21-50\">21\uff5e50\u5e2d<\/option><option value=\"51-100\">51\uff5e100\u5e2d<\/option><option value=\"101-300\">101\uff5e300\u5e2d<\/option><option value=\"301-500\">301\uff5e500\u5e2d<\/option><option value=\"501-1000\">501\uff5e1000\u5e2d<\/option><option value=\">1000\">>1000\u5e2d<\/option><option value=\"No Contact Center\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u3082\u3063\u3066\u3044\u307e\u305b\u3093<\/option><option value=\"Don't Know\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe225\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5e2d\u6570\u3092\u304a\u9078\u3073\u304f\u3060\u3055\u3044\u3002<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u95a2\u3059\u308b\u60c5\u5831\u3092\u3001\u30e1\u30fc\u30eb\u3084\u96fb\u8a71\u3067\u9023\u7d61\u3059\u308b\u3053\u3068\u306b\u540c\u610f\u3057\u307e\u3059<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">\u30b8\u30a7\u30cd\u30b7\u30b9\u304b\u3089\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u3092\u5e0c\u671b\u3059\u308b<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\u30c7\u30e2\u3092\u4e88\u7d04\u3059\u308b\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\u30c7\u30e2\u3092\u4e88\u7d04\u3059\u308b\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/ja-jp\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text css=&#8221;&#8221; el_class=&#8221;thank-you&#8221;]<\/p>\n<p class=\"h4 font-weight-bold\">\u3054\u95a2\u5fc3\u3092\u304a\u5bc4\u305b\u3044\u305f\u3060\u304d\u3001\u8aa0\u306b\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3002<\/p>\n<p>\u5f0a\u793e\u62c5\u5f53\u3088\u308a\u3001\u6298\u308a\u8fd4\u3057\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u8abf\u6574\u306e\u3054\u9023\u7d61\u3092\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"component-accordion-container\" data-display=\"accordion\"><div class=\"heading-container mb-4\"><h2 class=\"mb-1\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30ec\u30dd\u30fc\u30c8\u306b\u95a2\u3059\u308b\u3088\u304f\u3042\u308b\u554f\u3044\u5408\u308f\u305b<\/h2><\/div><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd\u3068\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd\u3068\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306b\u95a2\u9023\u3059\u308b\u30c7\u30fc\u30bf\u306e\u53ce\u96c6\u3001\u5206\u6790\u3001\u8868\u793a\u306a\u3069\u3067\u3059\u3002\u30b3\u30fc\u30eb\u4ef6\u6570\u3001\u30b3\u30fc\u30eb\u6642\u9593\u3001\u30b3\u30fc\u30eb\u653e\u68c4\u7387\u3001\u521d\u56de\u30b3\u30fc\u30eb\u89e3\u6c7a\u7387\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u751f\u7523\u6027\u306a\u3069\u306e\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u6307\u6a19\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd\u3068\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd\u3068\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306b\u95a2\u9023\u3059\u308b\u30c7\u30fc\u30bf\u306e\u53ce\u96c6\u3001\u5206\u6790\u3001\u8868\u793a\u306a\u3069\u3067\u3059\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u96fb\u8a71\u306b\u52a0\u3048\u3066 SMS\u3001E \u30e1\u30fc\u30eb\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306a\u3069\u3092\u51e6\u7406\u3059\u308b\u305f\u3081\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30ec\u30dd\u30fc\u30c8\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30ec\u30dd\u30fc\u30c8\u3088\u308a\u3082\u8907\u96d1\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd\u304c\u91cd\u8981\u306a\u7406\u7531\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd\u306f\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u6e2c\u5b9a\u3001\u6539\u5584\u3059\u3079\u304d\u5206\u91ce\u306e\u7279\u5b9a\u3001\u60c5\u5831\u306b\u57fa\u3065\u3044\u305f\u610f\u601d\u6c7a\u5b9a\u306b\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u8a73\u7d30\u30ec\u30dd\u30fc\u30c8\u306f\u3001\u30b3\u30fc\u30eb\u51e6\u7406\u6642\u9593\u3001\u5e73\u5747\u30b3\u30fc\u30eb\u6642\u9593\u3001\u5e73\u5747\u5f85\u6a5f\u6642\u9593\u3001\u5e73\u5747\u4fdd\u7559\u6642\u9593\u3001\u9867\u5ba2\u6e80\u8db3\uff08CSAT\uff09\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u751f\u7523\u6027\u306a\u3069\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u6307\u6a19\u306b\u95a2\u9023\u3059\u308b\u554f\u984c\u3092\u660e\u3089\u304b\u306b\u3057\u307e\u3059\u3002\u3053\u306e\u60c5\u5831\u3092\u4f7f\u7528\u3057\u3066\u3001\u30ea\u30bd\u30fc\u30b9\u306e\u6700\u9069\u5316\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u5411\u4e0a\u3001\u5168\u4f53\u7684\u306a\u52b9\u7387\u6027\u306e\u5411\u4e0a\u3092\u56f3\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5206\u6790\u3068\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5206\u6790\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u7528\u304b\u3089\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3057\u3001\u89e3\u660e\u3059\u308b\u30d7\u30ed\u30bb\u30b9\u3067\u3059\u3002\u3053\u306e\u5206\u6790\u6a5f\u80fd\u3092\u4f7f\u7528\u3057\u3066\u3001\u6f5c\u5728\u7684\u306a\u554f\u984c\u3060\u3051\u3067\u306a\u304f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u6a5f\u80fd\u3057\u3066\u3044\u308b\u5206\u91ce\u3092\u7279\u5b9a\u3067\u304d\u307e\u3059\u3002\u5206\u6790\u306b\u3088\u3063\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3001\u30cf\u30fc\u30c9\u30a6\u30a7\u30a2\u3068\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3001\u9867\u5ba2\u6e80\u8db3\uff08CSAT\uff09\u306a\u3069\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306b\u95a2\u3059\u308b\u8cb4\u91cd\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53d6\u5f97\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5206\u6790\u306b\u306f\u3069\u306e\u3088\u3046\u306a\u7a2e\u985e\u304c\u3042\u308a\u307e\u3059\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304b\u3089\u53ce\u96c6\u3057\u305f\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3059\u308b\u306b\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u65b9\u6cd5\u304c\u3042\u308a\u307e\u3059\u3002\u6700\u3082\u91cd\u8981\u306a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5206\u6790\u3092\u3044\u304f\u3064\u304b\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u4e88\u6e2c\u5206\u6790\uff1a\u904e\u53bb\u306e\u30c7\u30fc\u30bf\u3092\u4f7f\u7528\u3057\u3066\u3001\u5c06\u6765\u306e\u4e88\u6e2c\u3092\u884c\u3044\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u904e\u53bb 5 \u5e74\u306e\u4f11\u6687\u30b7\u30fc\u30ba\u30f3\u306e\u30b3\u30fc\u30eb\u4ef6\u6570\u304b\u3089\u300112 \u6708\u306e\u30b9\u30bf\u30c3\u30d5\u914d\u7f6e\u306e\u30cb\u30fc\u30ba\u3092\u4e88\u6e2c\u3067\u304d\u307e\u3059\u3002<\/li>\n<li>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5206\u6790\uff1a\u767a\u4fe1\u8005\u306f\u904e\u53bb\u306b\u4ed6\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u5229\u7528\u3057\u3066\u554f\u3044\u5408\u308f\u305b\u3092\u3057\u305f\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u78ba\u8a8d\u3067\u304d\u308b\u305f\u3081\u3001\u30b5\u30fc\u30d3\u30b9\u3092\u5411\u4e0a\u3067\u304d\u307e\u3059\u3002<\/li>\n<li>\u97f3\u58f0\u5206\u6790\uff1aAI \u306f\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u901a\u8a71\u76e3\u8996\u3084\u30e9\u30a4\u30d6\u5206\u6790\u3060\u3051\u3067\u306a\u304f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b3\u30fc\u30c1\u30f3\u30b0\u306b\u95a2\u3059\u308b\u60c5\u5831\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306f\u305d\u306e\u60c5\u5831\u3092\u3082\u3068\u306b\u30b3\u30fc\u30c1\u30f3\u30b0\u3092\u898b\u76f4\u3059\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3068\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306f\u30d3\u30b8\u30e5\u30a2\u30eb\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u306e 1 \u3064\u3067\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a2\u30af\u30c6\u30a3\u30d3\u30c6\u30a3\u30fc\u306b\u95a2\u9023\u3059\u308b KPI \u3092\u8868\u793a\u3057\u307e\u3059\u3002\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u8868\u793a\u3055\u308c\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u6307\u6a19\u30c7\u30fc\u30bf\u306b\u306f\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u30b3\u30fc\u30eb\u4ef6\u6570<\/li>\n<li>\u5e73\u5747\u51e6\u7406\u6642\u9593\uff08AHT\uff09<\/li>\n<li>\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb<\/li>\n<li>\u9867\u5ba2\u6e80\u8db3\uff08CSAT\uff09\u30b9\u30b3\u30a2\u306a\u3069\u3001\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af<\/li>\n<li>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u7a3c\u50cd\u7387<\/li>\n<li>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9<\/li>\n<\/ul>\n<p>\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306f\u76f4\u611f\u7684\u3067\u4f7f\u3044\u3084\u3059\u304f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7ba1\u7406\u304c\u5927\u5e45\u306b\u7c21\u6613\u5316\u3057\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd\u3068\u5206\u6790\u6a5f\u80fd\u306e\u9055\u3044\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30ec\u30dd\u30fc\u30c8\u4f5c\u6210\u3068\u5206\u6790\u306b\u306f\u30c7\u30fc\u30bf\u304c\u5fc5\u8981\u3067\u3059\u304c\u3001\u305d\u308c\u3089\u306e\u30c7\u30fc\u30bf\u306f\u305d\u308c\u305e\u308c\u7570\u306a\u308b\u76ee\u7684\u306b\u4f7f\u7528\u3055\u308c\u307e\u3059\u3002\u30ec\u30dd\u30fc\u30c8\u3067\u306f\u3001\u751f\u30c7\u30fc\u30bf\u304c\u6574\u7406\u3055\u308c\u305f\u8aad\u307f\u3084\u3059\u3044\u5f62\u5f0f\u3067\u63d0\u4f9b\u3055\u308c\u3001\u3042\u308b\u6642\u70b9\u306b\u304a\u3051\u308b\u7279\u5b9a\u306e\u91cd\u8981\u306a\u6307\u6a19\u306e\u30b9\u30ca\u30c3\u30d7\u30b7\u30e7\u30c3\u30c8\u304c\u63d0\u4f9b\u3055\u308c\u307e\u3059\u3002\u4e00\u65b9\u3001\u5206\u6790\u306f\u3001\u30c7\u30fc\u30bf\u3092\u89e3\u91c8\u3057\u3066\u30d1\u30bf\u30fc\u30f3\u3001\u30c8\u30ec\u30f3\u30c9\u3001\u6d1e\u5bdf\u3092\u7279\u5b9a\u3057\u3001\u4e88\u6e2c\u30e2\u30c7\u30ea\u30f3\u30b0\u3068\u6226\u7565\u7684\u306a\u610f\u601d\u6c7a\u5b9a\u3092\u53ef\u80fd\u306b\u3059\u308b\u305f\u3081\u306e\u3082\u306e\u3067\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb KPI \u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u306e\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff08KPI\uff09\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u3092\u5224\u65ad\u3059\u308b\u305f\u3081\u306e\u6307\u6a19\u3067\u3059\u3002\u4f7f\u7528\u3059\u308b KPI \u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3054\u3068\u306b\u7570\u306a\u308a\u307e\u3059\u3002\u6e2c\u5b9a\u65b9\u6cd5\u3082\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u5fdc\u3058\u3066\u7570\u306a\u308a\u307e\u3059\u3002\u4e00\u822c\u7684\u306a KPI \u306b\u306f\u3001\u5e73\u5747\u5fdc\u7b54\u6642\u9593\u3001\u5e73\u5747\u51e6\u7406\u6642\u9593\uff08AHT\uff09\u3001\u521d\u56de\u30b3\u30fc\u30eb\u89e3\u6c7a\u7387\u3001\u5e73\u5747\u5f85\u6a5f\u6642\u9593\u306a\u3069\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-navy&#8221; flair=&#8221;%5B%5D&#8221; vib=&#8221;enable&#8221;][vc_ro 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