{"id":268776,"date":"2020-04-14T11:16:35","date_gmt":"2020-04-14T18:16:35","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=capabilities&#038;p=268776"},"modified":"2026-01-29T01:24:32","modified_gmt":"2026-01-29T09:24:32","slug":"interactive-voice-response-ivr","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ja-jp\/capabilities\/interactive-voice-response-ivr","title":{"rendered":"IVR"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1715626476823{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; el_class=&#8221;no-shadow&#8221;][vc_column]<div class=\"component breadcrumbs theme-\"><div class=\"links-row w-100 d-flex flex-wrap align-items-center justify-content-start\"><div class=\"link-col\"><a class=\"breadcrumb-link\" href=\"\/ja-jp\/genesys-cloud\">Genesys Cloud CX<\/a><\/div><div class=\"link-col\"><a class=\"breadcrumb-link\" href=\"\/ja-jp\/capabilities\/call-center-software\">AI \u30d9\u30fc\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;order-md-1 order-5&#8243;][vc_single_image image=&#8221;564153&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>IVR\uff08\u97f3\u58f0\u81ea\u52d5\u5fdc\u7b54\uff09\u30b7\u30b9\u30c6\u30e0<\/h1>\n<p class=\"text-22\">Genesys Cloud\u306e IVR 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href=\"\/ja-jp\/campaign\/request-a-demo\" target=\"\" rel=\"\">\u30c7\u30e2\u306e\u30ea\u30af\u30a8\u30b9\u30c8<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5feb\u9069\u306b<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243; el_class=&#8221;order-md-1 order-5&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u9867\u5ba2\u3092\u5f85\u305f\u305b\u306a\u3044<\/h3>\n<p>\u6d88\u8cbb\u8005\u306f 24 \u6642\u9593 365 \u65e5\u4f53\u5236\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u671f\u5f85\u3057\u3066\u3044\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9 IVR 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flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22565280%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%2250%25%22%2C%22flair_left%22%3A%220%22%2C%22flair_transform%22%3A%22translateY(-50%25)%22%2C%22flair_classes%22%3A%22object-fit-cover%22%7D%5D&#8221; css=&#8221;.vc_custom_1743736402127{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_row][vc_column]\r\n  <style>\r\n    .tour_embed { position: relative; margin-left: auto; margin-right: auto; border-radius: 1.5rem; }\r\n    .tour_frame-wrapper { position: relative; }\r\n    .tour_embed iframe { width: 100%; }\r\n    .tour_frame-wrapper #gctour {\r\n      width: 100%;\r\n    }\r\n\r\n    \/* .tour_embed iframe { position: absolute; top: 0; right: 0; bottom: 0; left: 0; height: 100%; width: 100%; } *\/\r\n  <\/style>\r\n\r\n  <div class='tour_embed overflow-hidden' style='max-width: none;'>\r\n    <!-- <div class='tour_frame-wrapper' style='padding-bottom: 51.953125%;'> -->\r\n    <div class='tour_frame-wrapper'>\r\n      <iframe class='skip-lazy' border='0' frameborder='0' src='https:\/\/www.genesys.com\/tours\/multicloud-cx-ivr?theme=glass' style='display: none;'><\/iframe>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  [\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u3082\u3063\u3068\u624b\u8efd\u306b<\/h2>\n<p>\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306b\u306f\u3001IVR 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class=\"h5\">\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306e\u9867\u5ba2\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u3055\u3089\u306b\u5411\u4e0a<\/h3>\n<p>\u30ab\u30b9\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u306b\u306f\u3001\u97f3\u58f0\u30c1\u30e3\u30cd\u30eb\u3068\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u306e\u878d\u5408\u306f\u5fc5\u9808\u3067\u3059\u3002Genesys Cloud\u3067\u306f\u3001IVR\u304b\u3089\u719f\u7df4\u3057\u305f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u306e\u5f15\u304d\u7d99\u304e\u307e\u3067\u3092\u3001\u3072\u3068\u3064\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u4e0a\u3067\u30b9\u30e0\u30fc\u30ba\u306b\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<br 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ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">IVR \u3068\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7c21\u5358\u306b\u8a2d\u8a08\u53ef\u80fd<\/h3>\n<p>IT \u90e8\u9580\u306e\u652f\u63f4\u306a\u3057\u306b\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u8a2d\u5b9a\u3001\u8a2d\u8a08\u3001\u7ba1\u7406\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002IVR \u3092\u4f5c\u6210\u3057\u3001\u305d\u306e IVR 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href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-nps\">\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09<\/a>\u3001\u30b3\u30f3\u30c6\u30a4\u30f3\u30e1\u30f3\u30c8\u7387\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u30d1\u30ef\u30d5\u30eb\u306a\u30d7\u30ea\u30d3\u30eb\u30c9\u30a2\u30d7\u30ea\u3092\u6d3b\u7528<\/h3>\n<p>\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u30b9\u30d4\u30fc\u30c7\u30a3\u30fc\u306a\u69cb\u7bc9\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002Genesys Cloud\u306e IVR \u30b5\u30fc\u30d3\u30b9\u3067\u306f\u3001\u304a\u4f7f\u3044\u306e<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/call-center-software\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/a>\u3067\u7528\u610f\u3055\u308c\u3066\u3044\u308b\u591a\u8a00\u8a9e\u30a2\u30d7\u30ea\u3092\u4f7f\u7528\u3057\u3066\u3001\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u3053\u308c\u306b\u3088\u308a\u3001\u7d99\u7d9a\u7684\u306a\u6280\u8853\u9769\u65b0\u3078\u306e\u5bfe\u5fdc\u3001\u67d4\u8edf\u6027\u306e\u5411\u4e0a\u3001\u305d\u3057\u3066\u904b\u7528\u30b3\u30b9\u30c8\u306e\u524a\u6e1b\u3092\u540c\u6642\u306b\u5b9f\u73fe\u3057\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u518d\u5229\u7528\u53ef\u80fd\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u30e1\u30cb\u30e5\u30fc\u3092\u4f7f\u3046\u3053\u3068\u3067\u3001\u958b\u767a\u30fb\u904b\u7528\u306b\u304b\u304b\u308b\u6642\u9593\u3068\u30ea\u30bd\u30fc\u30b9\u3092\u524a\u6e1b\u3067\u304d\u307e\u3059\u3002\u30d3\u30b8\u30cd\u30b9\u30ed\u30b8\u30c3\u30af\u3092\u898b\u76f4\u3059\u3053\u3068\u306a\u304f\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u65b0\u3057\u3044\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3084\u30dc\u30c3\u30c8\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u8ffd\u52a0\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221; ct_stat_link=&#8221;url:%2Fja-jp%2Fresources%2Fstate-of-cx|title:%E2%80%9CState%20of%20Customer%20Experience%2C%E2%80%9D%20Genesys%2C%202025&#8243;]<\/p>\n<p class=\"text-60 font-weight-bold\">28%<\/p>\n<p class=\"text-22\">\u306e CX \u30ea\u30fc\u30c0\u30fc\u304c\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306e\u5f37\u5316\u306b\u3088\u308b\u696d\u52d9\u52b9\u7387\u306e\u5411\u4e0a\u3053\u305d\u304c\u3001\u6226\u7565\u7684\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u6700\u512a\u5148\u4e8b\u9805\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u3059<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306b\u3082\u4eba\u306e\u6e29\u3082\u308a\u3092<\/h2>\n<p>\u9867\u5ba2\u306f\u3001\u3084\u308a\u3068\u308a\u304c\u3088\u308a\u81ea\u7136\u306a\u4f1a\u8a71\u306b\u8fd1\u3044\u307b\u3069\u3001\u7406\u89e3\u3055\u308c\u3066\u3044\u308b\u3001\u5927\u5207\u306b\u3055\u308c\u3066\u3044\u308b\u3068\u611f\u3058\u307e\u3059\u3002Genesys\u3000IVR\u30b5\u30fc\u30d3\u30b9\u306f\u3001NLU \u3068\u4e88\u6e2c AI \u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u3001\u9867\u5ba2\u306b\u5bc4\u308a\u6dfb\u3046\u3088\u3046\u306a\u4f53\u9a13\u3092\u5275\u51fa\u3057\u307e\u3059\u3002IVR \u306f\u3001\u9867\u5ba2\u306b\u5fc5\u8981\u306a\u3082\u306e\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u7b2c\u4e00\u6b69\u306b\u3059\u304e\u307e\u305b\u3093\u3002<\/p>\n<p>Genesys Cloud\u306e\u9ad8\u5ea6\u306a\u30af\u30e9\u30a6\u30c9 IVR 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bg-center bg-norepeat&#8221; css=&#8221;.vc_custom_1740963356468{background-image: url(https:\/\/www.genesys.com\/media\/capability-home-pill-background.png?id=542417) !important;}&#8221;][vc_row r_gutter_size=&#8221;gutter-small&#8221; background_color=&#8221;bgc-glass&#8221; equal_height=&#8221;yes&#8221; el_class=&#8221;py-3 px-1 px-lg-3 rounded mt-0&#8243;][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u4e2d\u5fc3\u306b\u636e\u3048\u305f\u3001\u6b21\u4e16\u4ee3\u30af\u30e9\u30a6\u30c9 IVR \u3068\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u6226\u7565\u306e\u69cb\u7bc9<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column el_class=&#8221;mt-2&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u30c9\u30e9\u30c3\u30b0\u30fb\u30a2\u30f3\u30c9\u30fb\u30c9\u30ed\u30c3\u30d7\u3067\u7c21\u5358\u306b\u8a2d\u8a08\u3067\u304d\u308b\u30d5\u30ed\u30fc\u30d3\u30eb\u30c0\u30fc<\/h3>\n<p>Genesys Cloud\u306eIVR \u30b7\u30b9\u30c6\u30e0\u3067\u306f\u3001\u30c9\u30e9\u30c3\u30b0\uff06\u30c9\u30ed\u30c3\u30d7\u64cd\u4f5c\u3060\u3051\u3067\u8907\u6570\u968e\u5c64\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u30d5\u30ed\u30fc\u3068\u30e1\u30cb\u30e5\u30fc\u3092\u4f5c\u6210\u3067\u304d\u307e\u3059\u3002\u3042\u3089\u304b\u3058\u3081\u7528\u610f\u3055\u308c\u305f\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3084\u518d\u5229\u7528\u53ef\u80fd\u306a\u30e1\u30cb\u30e5\u30fc\u3092\u4f7f\u3046\u3053\u3068\u3082\u3001\u81ea\u793e\u306e\u904b\u7528\u306b\u5408\u308f\u305b\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002IVR \u30b7\u30b9\u30c6\u30e0\u306f\u3001\u516c\u958b\u524d\u306b\u30a8\u30e9\u30fc\u8b66\u544a\u3092\u767a\u4fe1\u3059\u308b\u305f\u3081\u3001\u55b6\u696d\u6642\u9593\u306e\u30d4\u30fc\u30af\u6642\u3067\u3082\u7c21\u5358\u3001\u5b89\u5168\u306b\u4f7f\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30b5\u30dd\u30fc\u30c8<\/h3>\n<p>\u7e70\u308a\u8fd4\u3057\u3092\u907f\u3051\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u6642\u9593\u3068\u904b\u7528\u30b3\u30b9\u30c8\u3092\u7bc0\u7d04\u3067\u304d\u307e\u3059\u30021\u3064\u306e\u30a2\u30d7\u30ea\u3092\u4f7f\u7528\u3057\u3066\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30fb\u30d5\u30ed\u30fc\u3092\u8a2d\u8a08\u30fb\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002\u4f5c\u6210\u3057\u305f<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/chatbots\">\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/a>\u306f\u3001\u3059\u3079\u3066\u306e\u80cc\u666f\u60c5\u5831\u3068\u3068\u3082\u306b\u3001\u97f3\u58f0\u3001Web\u3001SMS\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u306a\u3069\u306e\u3042\u3089\u3086\u308b\u30c1\u30e3\u30cd\u30eb(<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/digital\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb<\/a>)\u3067\u81ea\u52d5\u7684\u306b\u4f7f\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u97f3\u58f0\u5bfe\u5fdc<\/h3>\n<p>\u9867\u5ba2\u3068\u306e\u3084\u308a\u3068\u308a\u306f\u3001\u53ef\u80fd\u306a\u9650\u308a\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u30e1\u30cb\u30e5\u30fc\u306b\u306f\u81ea\u52d5\u97f3\u58f0\u8a8d\u8b58\u6280\u8853\u3092\u4f7f\u7528\u3057\u3066\u3001\u9867\u5ba2\u304c\u7c21\u5358\u306b\u64cd\u4f5c\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u81ea\u7136\u8a00\u8a9e\u7406\u89e3\uff08NLU\uff09\u3092\u642d\u8f09\u3057\u305f\u30cd\u30a4\u30c6\u30a3\u30d6\u6a5f\u80fd\u3084\u5916\u90e8\u30d1\u30fc\u30c8\u30ca\u30fc\u306eAI\u30a8\u30f3\u30b8\u30f3\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u97f3\u58f0\u5165\u529b\u7cbe\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u9867\u5ba2\u306e\u7279\u5b9a<\/h3>\n<p>\u9867\u5ba2\u304c\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u4f7f\u7528\u3059\u308b\u969b\u306b\u306f\u3001\u9867\u5ba2\u3092\u81ea\u52d5\u3067\u7279\u5b9a\u3057\u8a8d\u8a3c\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u8ee2\u9001\u3055\u308c\u305f\u5834\u5408\u3067\u3082\u3001\u9867\u5ba2\u304c\u540c\u3058\u624b\u7d9a\u304d\u3092\u7e70\u308a\u8fd4\u3059\u5fc5\u8981\u304c\u3042\u308a\u307e\u305b\u3093\u3002<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/basic-to-improve-cs\">\u9867\u5ba2\u6e80\u8db3\uff08CSAT\uff09\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/a>\u3092\u6539\u5584\u3057\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u901a\u8a71\u6642\u9593\u3092\u77ed\u7e2e\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba<\/h3>\n<p>\u9867\u5ba2\u4e00\u4eba\u3072\u3068\u308a\u306e\u60c5\u5831\u306b\u57fa\u3065\u3044\u3066\u3001\u30b3\u30fc\u30eb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306a\u3069\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u7c21\u5358\u306b\u6700\u9069\u5316\u3067\u304d\u307e\u3059\u3002\u9867\u5ba2\u304c\u3053\u308c\u307e\u3067\u306b\u5229\u7528\u3057\u305f\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306e\u5c65\u6b74\u3084\u597d\u307f\u3092\u5b66\u7fd2\u3057\u3001\u6642\u9593\u306e\u7d4c\u904e\u3068\u3068\u3082\u306b\u3088\u308a\u7cbe\u5ea6\u306e\u9ad8\u3044\u5bfe\u5fdc\u3092\u81ea\u52d5\u7684\u306b\u884c\u3046\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u307e\u305f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u306f\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u3068\u308a\u306b\u5fc5\u8981\u306a\u80cc\u666f\u60c5\u5831\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u30aa\u30fc\u30d7\u30f3API<\/h3>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/development\">\u516c\u958b API<\/a> \u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u901a\u8a71\u30d5\u30ed\u30fc\u3001\u97f3\u58f0\u30d7\u30ed\u30f3\u30d7\u30c8\u306a\u3069\u306e\u30c7\u30fc\u30bf\u3092\u3001\u3088\u308a\u52b9\u7387\u7684\u306b\u7ba1\u7406\u3057\u3066\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002Genesys Cloud\u2122 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u306f\u3001\u67d4\u8edf\u6027\u306b\u512a\u308c\u305f\u591a\u69d8\u306a\u30c4\u30fc\u30eb\u3084\u7d71\u5408\u6a5f\u80fd\u3092\u4f7f\u7528\u3057\u3066\u3001\u30cb\u30fc\u30ba\u306b\u6700\u9069\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u69cb\u7bc9\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u81ea\u52d5\u53d7\u4ed8\u3068\u57fa\u672c\u7684\u306a IVR<\/h3>\n<p>\u81ea\u793e\u306b\u5408\u3063\u305f\u9069\u5207\u306a\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u6226\u7565\u3092\u9078\u629e\u3057\u307e\u3057\u3087\u3046\u3002\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u57fa\u672c\u7684\u306a IVR \u97f3\u58f0\u30aa\u30d7\u30b7\u30e7\u30f3\u3068 IVR \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u8a2d\u5b9a\u3059\u308b\u3060\u3051\u3067\u3082\u52b9\u7387\u7684\u306a\u9867\u5ba2\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u30bf\u30c3\u30c1\u30c8\u30fc\u30f3\u3068\u97f3\u58f0\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u4f7f\u7528\u3057\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/automatic-call-distribution-acd\">ACD \uff08\u7740\u4fe1\u547c\u81ea\u52d5\u5206\u914d\u88c5\u7f6e\uff09<\/a>\u3078\u30c7\u30fc\u30bf\u3092\u9023\u643a\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u3088\u308a\u9ad8\u5ea6\u306a IVR \u30ec\u30dd\u30fc\u30c8\u3092\u53d6\u5f97\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u8996\u899a\u7684 IVR<\/h3>\n<p>\u9867\u5ba2\u306f\u3001\u30bf\u30c3\u30c1\u30b9\u30af\u30ea\u30fc\u30f3\u3092\u4f7f\u3063\u305f\u30ca\u30d3\u30b2\u30fc\u30b7\u30e7\u30f3\u3067\u3001\u97f3\u58f0\u306b\u3088\u308b\u3084\u308a\u3068\u308a\u3092\u5b8c\u4e86\u307e\u305f\u306f\u88dc\u5b8c\u3067\u304d\u307e\u3059\u3002\u9867\u5ba2\u306f\u30ea\u30b9\u30c8\u30a2\u30c3\u30d7\u3055\u308c\u305f\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u899a\u3048\u308b\u5fc5\u8981\u306f\u306a\u304f\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f IVR \u30e1\u30cb\u30e5\u30fc\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u8868\u793a\u3055\u308c\u308b\u305f\u3081\u3001\u5229\u4fbf\u6027\u3068\u6e80\u8db3\u5ea6\u306e\u4e21\u65b9\u3092\u9ad8\u3081\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u9069\u5fdc\u578b IVR<\/h3>\n<p>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30fb\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u884c\u304d\u6765\u3059\u308b<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/customer-journey-management\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc<\/a>\u306b\u3082\u52d5\u7684\u306b\u9069\u5fdc\u3067\u304d\u307e\u3059\u3002\u65e2\u5b58\u306e\u53d6\u5f15\u3092\u518d\u958b\u3057\u305f\u308a\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30bb\u30fc\u30eb\u3001\u30b3\u30ec\u30af\u30b7\u30e7\u30f3\u3001\u9867\u5ba2\u7dad\u6301\u7528\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306a\u3069\u3001\u3059\u3079\u3066\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u958b\u59cb\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Genesys \u306e\u304a\u5ba2\u69d8\u306e\u58f0<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-4&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ja-jp\/customer-stories\" target=\"\" rel=\"\">\u304a\u5ba2\u69d8\u4e8b\u4f8b\u306f\u3053\u3061\u3089<\/a><\/div>[\/vc_column][vc_column]<div class=\"component-customer-carousel default-layout\" data-current-active=\"0\" data-layout=\"default\" data-count=\"2\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item active\"><a class=\"logo-nav\" aria-label=\"View Missouri Department of Social Services story\" title=\"Missouri Department of Social Services\" href=\"#493633\"><img decoding=\"async\" class=\"company-logo\" alt=\"Dss logo x350\" src=\"https:\/\/www.genesys.com\/media\/DSS-logo-x350.png\" width=\"350\" height=\"150\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Maximus story\" title=\"Maximus\" href=\"#501419\"><img decoding=\"async\" class=\"company-logo\" alt=\"Maximus logox350\" src=\"https:\/\/www.genesys.com\/media\/Maximus-logox350.png\" width=\"350\" height=\"45\"><\/a><\/div><\/div><div class=\"carousel-content-col\"><button aria-label=\"Previous panel\" title=\"Previous panel\" class=\"prev-control carousel-controls hidden\"><\/button><div class=\"customer-content active\" data-href=\"493633\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/missouri-department-of-social-services\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Attentive pensioner looking at screen of tablet\" src=\"https:\/\/www.genesys.com\/media\/MO_Dept_SS-Hero.jpg\" width=\"626\" height=\"352\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-sm\">\u300cCustomers can schedule appointments using the IVR or live chat, where they\u2019re greeted by our virtual agent. The chatbot invites them to select a phone or face-to-face interview at their local office based on their zip code. Phone appointments are then loaded into Genesys Preview Campaign. Our agents don\u2019t even need to dial out. They just go on-queue to be connected to the customer in a timely manner.\u300d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Nichole Conway<\/p><p class=\"customer-title\">Program Manager, Missouri Department of Social Services<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">\u9867\u5ba2\u4e8b\u4f8b\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"501419\" data-index=\"1\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/maximus\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Call center workers\" src=\"https:\/\/www.genesys.com\/media\/Maximus_hero.jpg\" width=\"626\" height=\"352\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-sm\">\u300cGenesys had a true Contact Center as a Service offering, unlike other solutions that required a ton of configuration work and VPN connections. We no longer have to worry about maintaining loads of standalone products like IVR, call recording, quality and workforce management. And we appreciate excellent support and professional services from Genesys, which are tightly managed in-house rather than outsourced to third parties.\u300d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Charles Skowron<\/p><p class=\"customer-title\">Senior IT Principal Architect, Maximus<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">\u9867\u5ba2\u4e8b\u4f8b\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a><\/div><button aria-label=\"Next panel\" title=\"Next panel\" class=\"next-control carousel-controls\"><\/button><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8221;%5B%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"\/ja-jp\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"_blank\" rel=\"\"><div class=\"row align-items-center image-stack-flipped card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"474\" height=\"298\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/Gartner_MQ_Chunkers_2025.png\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p><img decoding=\"async\" class=\"attachment-thumbnail size-thumbnail vc_single_image-img\" style=\"max-width: 175px;\" src=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg\" sizes=\"(max-width: 264px) 100vw, 264px\" srcset=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 264w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 300w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 566w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 1244w\" alt=\"Gartner logo\" width=\"264\" height=\"61\" \/><\/p>\n<p class=\"font-weight-bold\">Gartner\u00ae Contact Center as a Service \u306e\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8 2025 \u5e74\u7248<\/p>\n<p class=\"h5\">\u30ac\u30fc\u30c8\u30ca\u30fc\u306f Genesys \u3092 11 \u5e74\u9023\u7d9a\u3067\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u4f4d\u7f6e\u4ed8\u3051<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">Gartner\u30ec\u30dd\u30fc\u30c8\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row css=&#8221;.vc_custom_1669151417686{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Genesys \u304c\u63d0\u4f9b\u3059\u308b\u305d\u306e\u4ed6\u306e\u6a5f\u80fd<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-6&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ja-jp\/capabilities\" target=\"\" rel=\"\">\u3059\u3079\u3066\u306e\u6a5f\u80fd\u3092\u898b\u308b<\/a><\/div>[\/vc_column][vc_column]<div class=\"capability-list icon-card-bg row gutter-small\"><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/automatic-call-distribution-acd\"><div class=\"card-body\"><h3 class=\"h5\">ACD<\/h3><p>\u3059\u3079\u3066\u306e\u9867\u5ba2\u304c\u5e38\u306b\u9069\u5207\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u53d7\u3051\u3089\u308c\u308b\u3088\u3046\u3001\u30b9\u30ad\u30eb\u30d9\u30fc\u30b9\u306e\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u5c0e\u5165\u3057\u307e\u305b\u3093\u304b\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/call-center-software\"><div class=\"card-body\"><h3 class=\"h5\">AI \u30d9\u30fc\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/h3><p>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u98db\u8e8d\u7684\u306b\u5411\u4e0a\u3055\u305b\u308b\u3001\u6700\u5148\u7aef\u306e\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/outbound\"><div class=\"card-body\"><h3 class=\"h5\">\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9<\/h3><p>\u9867\u5ba2\u3068\u4fe1\u983c\u3092\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306e\u9375\u306f\u3001\u30bf\u30a4\u30e0\u30ea\u30fc\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3001\u9069\u5207\u306a\u5185\u5bb9\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u3001\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u3092\u6e80\u305f\u3057\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/inbound\"><div class=\"card-body\"><h3 class=\"h5\">\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9<\/h3><p>\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u306f\u30d3\u30b8\u30cd\u30b9\u30c1\u30e3\u30f3\u30b9\u306b\u76f4\u7d50\u3057\u307e\u3059\u3002\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u3067\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3001\u9867\u5ba2\u306e\u671f\u5f85\u3092\u4e0a\u56de\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/digital\"><div class=\"card-body\"><h3 class=\"h5\">\u30c7\u30b8\u30bf\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8<\/h3><p>\u7dcf\u5408\u7684\u306a\u4e00\u9023\u306e\u30c7\u30b8\u30bf\u30eb\u6a5f\u80fd\u3067\u30c1\u30fc\u30e0\u3092\u652f\u63f4\u3059\u308b\u304b\u3001\u3054\u81ea\u8eab\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/collaboration-tools\"><div class=\"card-body\"><h3 class=\"h5\">\u30e6\u30cb\u30d5\u30a1\u30a4\u30c9\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\/\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3<\/h3><p>\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u3082\u3063\u3068\u30b7\u30f3\u30d7\u30eb\u306b\u5909\u3048\u308b\u3001\u5358\u4e00\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30fc\u88fd\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/reporting-analytics\"><div class=\"card-body\"><h3 class=\"h5\">\u30ec\u30dd\u30fc\u30c8\u3068\u5206\u6790<\/h3><p>\u4f7f\u3044\u3084\u3059\u3044\u30c4\u30fc\u30eb\u3068\u95a2\u9023\u6027\u306e\u9ad8\u3044\u30c7\u30fc\u30bf\u304c\u3042\u308c\u3070\u3001\u30c1\u30fc\u30e0\u306f\u305d\u306e\u80fd\u529b\u3092\u5b58\u5206\u306b\u767a\u63ee\u3067\u304d\u307e\u3059\u3002\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u304b\u3089\u5f97\u305f\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u30d5\u30eb\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u30af\u30ed\u30b9\u30c1\u30e3\u30cd\u30eb\u3067\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5bb9\u6613\u306b\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/wem-workforce-engagement-management\"><div class=\"card-body\"><h3 class=\"h5\">\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406<\/h3><p>WEM(\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8)\u6a5f\u80fd\u306e\u4e00\u89a7\u30da\u30fc\u30b8\u3002\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u9ad8\u3081\u308b\u65b9\u6cd5\u3092\u63d0\u4f9b\u3059\u308b\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30c4\u30fc\u30eb\u3067\u3059\u3002\u751f\u7523\u6027\u3068\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3057\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/ai-and-automation\"><div class=\"card-body\"><h3 class=\"h5\">\u4eba\u5de5\u77e5\u80fd\u3068\u81ea\u52d5\u5316<\/h3><p>Genesys AI\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306eAI\u6d3b\u7528\u306b\u3088\u308b\u81ea\u52d5\u5316\u30fb\u7121\u4eba\u5316\u30fbAI\u81ea\u52d5\u5fdc\u7b54\u3092\u5b9f\u73fe\u3002\u9867\u5ba2\u306b\u6700\u9069\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3001\u5f93\u696d\u54e1\u306e\u50cd\u304d\u3084\u3059\u3055\u3082\u6539\u5584\u3057\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/voice-services\"><div class=\"card-body\"><h3 class=\"h5\">\u97f3\u58f0\u30b5\u30fc\u30d3\u30b9<\/h3><p>\u97f3\u58f0\u8a8d\u8b58\u30b5\u30fc\u30d3\u30b9\u306e\u8a73\u7d30\u30da\u30fc\u30b8\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306b\u304a\u3051\u308b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30fb\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u53ef\u80fd\u306b\u3059\u308b\u9ad8\u7cbe\u5ea6\u306a\u97f3\u58f0\u8a8d\u8b58\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u65b0\u3057\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u306f<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-6&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ja-jp\/resources\" target=\"\" rel=\"\">\u3059\u3079\u3066\u306e\u30ea\u30bd\u30fc\u30b9\u306f\u3053\u3061\u3089<\/a><\/div>[\/vc_column][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-3 scrollable-row\"><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/cx-and-the-future-of-work\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cx-and-the-future-of-work-1.png\" height=\"528\" width=\"824\" alt=\"Mit technology review insights: customer experience and the future of work   report thumbnail\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">White paper<\/p><h3 class=\"item-title h6\">MIT \u30ec\u30dd\u30fc\u30c8\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u5c06\u6765\u306e\u696d\u52d9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/five-trendsetters-in-cx-innovation\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/\u6700\u5148\u7aef\u4f01\u696d-5-\u793e\u304b\u3089\u5b66\u3076-CX-\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3-1-1.png\" height=\"240\" width=\"480\" alt=\"\u6700\u5148\u7aef\u4f01\u696d 5 \u793e\u304b\u3089\u5b66\u3076 cx \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title h6\">\u6700\u5148\u7aef\u4f01\u696d 5 \u793e\u304b\u3089\u5b66\u3076 CX \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/xperience-japan-session-video\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Untitled-design-49.png\" height=\"340\" width=\"440\" alt=\"Xperience tokyo\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Video<\/p><h3 class=\"item-title h6\">Xperience Japan 2025 \u30bb\u30c3\u30b7\u30e7\u30f3\u52d5\u753b\u914d\u4fe1<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1741334683100{background-image: url(https:\/\/www.genesys.com\/media\/Threads-Right-Wave.png?id=549945) !important;}&#8221; el_class=&#8221;px-0 py-2 px-md-5 py-md-5&#8243; el_id=&#8221;demo&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u81ea\u52d5\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30c4\u30fc\u30eb\u306b\u3088\u308b\u9867\u5ba2\u652f\u63f4<\/h2>\n<p>\u9867\u5ba2\u306f\u3001\u81ea\u5206\u3067\u95a2\u9023\u60c5\u5831\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3066\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u3053\u3068\u3092\u671b\u3093\u3067\u3044\u307e\u3059\u3002Genesys Cloud \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306a\u3089\u3001IVR \u30b7\u30b9\u30c6\u30e0\u3092\u306f\u3058\u3081\u3068\u3057\u305f\u591a\u69d8\u306a\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u6a5f\u80fd\u3092\u7c21\u5358\u306b\u5c0e\u5165\u3067\u304d\u3001\u3069\u306e\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u3067\u308224\u6642\u9593\u3044\u3064\u3067\u3082\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002\u3053\u3046\u3057\u305fIVR \u30b5\u30fc\u30d3\u30b9\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306f\u3082\u3061\u308d\u3093\u3001\u5bfe\u5fdc\u306e\u54c1\u8cea\u3084\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u52b9\u7387\u306e\u6539\u5584\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u4eca\u3059\u3050\u30c7\u30e2\u3092\u304a\u7533\u3057\u8fbc\u307f\u3044\u305f\u3060\u304d\u3001Genesys Cloud \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30af\u30e9\u30a6\u30c9 IVR \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u3001\u3069\u308c\u307b\u3069\u30b7\u30f3\u30d7\u30eb\u306b\u6d3b\u7528\u3067\u304d\u308b\u304b\u3092\u3054\u4f53\u611f\u304f\u3060\u3055\u3044\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init no-bg-form yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">\u3088\u3046\u3053\u305d<\/span> <span id=\"person_info\"><span class=\"person_last\"><\/span>&nbsp;<span class=\"person_first\"><\/span> \u69d8<\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\u5225\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u60c5\u5831\u3092\u5165\u529b\u3057\u307e\u3059\u304b\uff1f<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"\u4f1a\u793e\u3067\u304a\u4f7f\u3044\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u3054\u5165\u529b\u304f\u3060\u3055\u3044\u3002\">\n        <label for=\"fe644\">\u4f1a\u793e\u3067\u304a\u4f7f\u3044\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u3054\u5165\u529b\u304f\u3060\u3055\u3044\u3002<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/capabilities\/268776\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ja-jp\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/capabilities\/268776\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"97821\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"E\u30e1\u30fc\u30eb\" placeholder=\"E\u30e1\u30fc\u30eb\">\n        <label for=\"fe192\">E\u30e1\u30fc\u30eb<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\u6c0f\">\n        <label for=\"fe191\">\u6c0f<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\u540d\">\n        <label for=\"fe190\">\u540d<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\u96fb\u8a71\u756a\u53f7\uff08\u534a\u89d2\u6570\u5b57\uff09\">\n        <label for=\"fe215\">\u96fb\u8a71\u756a\u53f7\uff08\u534a\u89d2\u6570\u5b57\uff09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219_jp\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"C-Level\">\u793e\u9577\u3001\u53d6\u7de0\u5f79<\/option><option value=\"VP\">\u57f7\u884c\u5f79\u54e1\u3001\u672c\u90e8\u9577<\/option><option value=\"Director\">\u90e8\u9577\u3001\u6b21\u9577\u3001\u5ba4\u9577\u3001\u30bb\u30f3\u30bf\u30fc\u9577<\/option><option value=\"Manager\">\u8ab2\u9577\u3001<\/option><option value=\"Staff\">\u4fc2\u9577\u3001\u4e3b\u4efb\u3001\u30ea\u30fc\u30c0\u30fc\u3001\u4e00\u822c\u793e\u54e1\u3001\u62c5\u5f53\u8005<\/option><option value=\"Unknown\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe219_jp\">\u5f79\u8077\u30ec\u30d9\u30eb<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Collections\">\u50b5\u6a29\u7ba1\u7406\u30fb\u50b5\u6a29\u56de\u53ce<\/option><option value=\"Contact Center 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value=\"Purchasing\">\u8cfc\u8cb7<\/option><option value=\"Sales\">\u55b6\u696d<\/option><option value=\"Unknown\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe218\">\u8077\u7a2e<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\u9280\u884c<\/option><option value=\"Business Services\">\u305d\u306e\u4ed6\u30b5\u30fc\u30d3\u30b9\u696d\u5168\u822c<\/option><option value=\"Capital Markets\">\u8a3c\u5238\u30fb\u30ab\u30fc\u30c9\u30fb\u305d\u306e\u4ed6\u91d1\u878d<\/option><option value=\"Communications\">IT\u30fb\u60c5\u5831\u901a\u4fe1<\/option><option value=\"Consumer Products\">\u6d88\u8cbb\u8ca1<\/option><option value=\"Defense & 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value=\"Travel & Hospitality\">\u65c5\u884c\u30fb\u30db\u30c6\u30eb\u30fb\u98f2\u98df\u30fb\u822a\u7a7a\u30fb\u4ea4\u901a<\/option><option value=\"Other\">\u305d\u306e\u4ed6<\/option>\n        <\/select>\n        <label for=\"fe221\">\u696d\u754c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\u4f1a\u793e\u540d\">\n        <label for=\"fe193\">\u4f1a\u793e\u540d<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\u90fd\u9053\u5e9c\u770c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\u5f79\u8077\">\n        <label for=\"fe220\">\u5f79\u8077<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\u691c\u8a0e\u4e2d<\/option><option value=\"Gathering business requirements\">\u30d3\u30b8\u30cd\u30b9\u8981\u4ef6\u3092\u307e\u3068\u3081\u308b<\/option><option value=\"Comparing solutions\">\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6bd4\u8f03\u3059\u308b<\/option><option value=\"Ready for a conversation\">\u76f8\u8ac7\u3092\u5e0c\u671b\u3059\u308b<\/option>\n        <\/select>\n        <label for=\"fe222\">\u95b2\u89a7\u76ee\u7684<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1\uff5e20\u5e2d<\/option><option value=\"21-50\">21\uff5e50\u5e2d<\/option><option value=\"51-100\">51\uff5e100\u5e2d<\/option><option value=\"101-300\">101\uff5e300\u5e2d<\/option><option value=\"301-500\">301\uff5e500\u5e2d<\/option><option value=\"501-1000\">501\uff5e1000\u5e2d<\/option><option value=\">1000\">>1000\u5e2d<\/option><option value=\"No Contact Center\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u3082\u3063\u3066\u3044\u307e\u305b\u3093<\/option><option value=\"Don't Know\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe225\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5e2d\u6570\u3092\u304a\u9078\u3073\u304f\u3060\u3055\u3044\u3002<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u95a2\u3059\u308b\u60c5\u5831\u3092\u3001\u30e1\u30fc\u30eb\u3084\u96fb\u8a71\u3067\u9023\u7d61\u3059\u308b\u3053\u3068\u306b\u540c\u610f\u3057\u307e\u3059<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">\u30b8\u30a7\u30cd\u30b7\u30b9\u304b\u3089\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u3092\u5e0c\u671b\u3059\u308b<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\u4eca\u3059\u3050\u30c7\u30e2\u3092\u4e88\u7d04\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\u4eca\u3059\u3050\u30c7\u30e2\u3092\u4e88\u7d04\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/ja-jp\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text css=&#8221;&#8221; el_class=&#8221;thank-you&#8221;]<\/p>\n<p class=\"h4\">\u3054\u95a2\u5fc3\u3092\u304a\u5bc4\u305b\u3044\u305f\u3060\u304d\u3001\u8aa0\u306b\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3002<\/p>\n<p>\u5f0a\u793e\u62c5\u5f53\u3088\u308a\u3001\u6298\u308a\u8fd4\u3057\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u8abf\u6574\u306e\u3054\u9023\u7d61\u3092\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u3002<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>IVR \u306b\u95a2\u3059\u308b\u3088\u304f\u3042\u308b\u8cea\u554f<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"component-accordion-container no-title\" data-display=\"accordion\"><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u97f3\u58f0\u81ea\u52d5\u5fdc\u7b54\uff08IVR\uff09\u30b7\u30b9\u30c6\u30e0\u306e\u4f8b\u3092\u6559\u3048\u3066\u304f\u3060\u3055\u3044\u3002<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u97f3\u58f0\u81ea\u52d5\u5fdc\u7b54\uff08IVR\uff09\u30b7\u30b9\u30c6\u30e0\u3068\u306f\u3001\u97f3\u58f0\u307e\u305f\u306f\u30d7\u30c3\u30b7\u30e5\u30dc\u30bf\u30f3\u64cd\u4f5c\u306b\u3088\u308a\u9867\u5ba2\u304c\u4f01\u696d\u306e\u96fb\u8a71\u30b7\u30b9\u30c6\u30e0\u3068\u76f4\u63a5\u3084\u308a\u3068\u308a\u3067\u304d\u308b\u30c6\u30ec\u30d5\u30a9\u30cb\u30fc\u6280\u8853\u3067\u3059\u3002IVR \u306e\u4f8b\u3068\u3057\u3066\u306f\u3001\u9867\u5ba2\u304c\u9280\u884c\u306b\u96fb\u8a71\u3092\u304b\u3051\u305f\u3068\u304d\u306e\u81ea\u52d5\u97f3\u58f0\u30e1\u30cb\u30e5\u30fc\u306a\u3069\u304c\u3042\u308a\u307e\u3059\u3002\u4f8b\u3048\u3070\u300c\u53e3\u5ea7\u306e\u6b8b\u9ad8\u3092\u78ba\u8a8d\u3059\u308b\u306b\u306f 1 \u3092\u3001\u30af\u30ec\u30b8\u30c3\u30c8\u30ab\u30fc\u30c9\u30fb\u30b5\u30fc\u30d3\u30b9\u306b\u3064\u3044\u3066\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f 2 \u3092\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306b\u3088\u308b\u6848\u5185\u3092\u3054\u5e0c\u671b\u306e\u5834\u5408\u306b\u306f 3 \u3092\u62bc\u3057\u3066\u304f\u3060\u3055\u3044\u300d\u3068\u3044\u3063\u305f\u6848\u5185\u304c\u305d\u306e\u4f8b\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/how-to-select-ivr\">IVR ( \u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0 ) \u3068\u306f ? \u4ed5\u7d44\u307f\u3084\u6a5f\u80fd\u304b\u3089\u9078\u3073\u65b9\u3092\u89e3\u8aac<\/a><\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u97f3\u58f0\u81ea\u52d5\u5fdc\u7b54\uff08IVR\uff09\u30b7\u30b9\u30c6\u30e0\u306f\u4ed6\u306b\u3069\u306e\u3088\u3046\u306b\u547c\u3070\u308c\u307e\u3059\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u97f3\u58f0\u81ea\u52d5\u5fdc\u7b54\uff08IVR\uff09\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u300c\u81ea\u52d5\u97f3\u58f0\u30b7\u30b9\u30c6\u30e0\u300d\u307e\u305f\u306f\u300c\u97f3\u58f0\u5fdc\u7b54\u88c5\u7f6e\u300d\uff08VRU\uff09\u3068\u8868\u73fe\u3055\u308c\u308b\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u97f3\u58f0\u81ea\u52d5\u5fdc\u7b54\uff08IVR\uff09\u30b7\u30b9\u30c6\u30e0\u306e\u5229\u70b9\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>IVR \u30b7\u30b9\u30c6\u30e0\u306b\u306f\u3044\u304f\u3064\u304b\u306e\u5229\u70b9\u304c\u3042\u308a\u307e\u3059\u3002\u307e\u305a\u3001\u5927\u91cf\u306e\u7740\u4fe1\u3092\u540c\u6642\u306b\u51e6\u7406\u3067\u304d\u308b\u305f\u3081\u3001\u6df7\u96d1\u6642\u3067\u3082\u30b9\u30e0\u30fc\u30ba\u306a\u5bfe\u5fdc\u304c\u53ef\u80fd\u3067\u3059\u3002\u307e\u305f\u3001\u767a\u4fe1\u8005\u3092\u9069\u5207\u306a\u90e8\u9580\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u81ea\u52d5\u3067\u632f\u308a\u5206\u3051\u300124\u6642\u9593365\u65e5\u3044\u3064\u3067\u3082\u60c5\u5831\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002\u9867\u5ba2\u304b\u3089\u306e\u3088\u304f\u3042\u308b\u554f\u3044\u5408\u308f\u305b\u306b\u306f\u3001\u5bfe\u5fdc\u3092\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u3067\u904b\u7528\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3057\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3088\u308a\u8907\u96d1\u306a\u554f\u984c\u306b\u96c6\u4e2d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30af\u30e9\u30a6\u30c9 IVR \u3068\u306f\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u3067\u3059\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u30af\u30e9\u30a6\u30c9 IVR\u306f\u3001\u5f93\u6765\u306eIVR\u3068\u540c\u69d8\u306b\u3001\u9867\u5ba2\u304c\u97f3\u58f0\u3084\u30ad\u30fc\u30d1\u30c3\u30c9\u64cd\u4f5c\u3092\u901a\u3058\u3066\u4f01\u696d\u306e\u96fb\u8a71\u30b7\u30b9\u30c6\u30e0\u3068\u3084\u308a\u53d6\u308a\u3067\u304d\u308b\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u4e3b\u306a\u9055\u3044\u306f\u3001\u305d\u306e\u4ed5\u7d44\u307f\u304c\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\uff08\u81ea\u793e\u8a2d\u7f6e\u578b\uff09\u3067\u306f\u306a\u304f\u3001\u30af\u30e9\u30a6\u30c9\u4e0a\u3067\u7a3c\u50cd\u3059\u308b\u70b9\u306b\u3042\u308a\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u74b0\u5883\u3067IVR\u3092\u904b\u7528\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u30b7\u30b9\u30c6\u30e0\u306e\u67d4\u8edf\u6027\u304c\u5927\u5e45\u306b\u5411\u4e0a\u3057\u307e\u3059\u3002\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u9577\u3084\u30b3\u30fc\u30eb\u6570\u306e\u5897\u52a0\u306b\u5408\u308f\u305b\u3066\u30b9\u30b1\u30fc\u30eb\u30a2\u30c3\u30d7\u3059\u308b\u969b\u3082\u3001\u65b0\u305f\u306a\u30cf\u30fc\u30c9\u30a6\u30a7\u30a2\u3084\u8a2d\u5099\u3092\u8cfc\u5165\u3059\u308b\u5fc5\u8981\u304c\u306a\u304f\u3001\u30b3\u30b9\u30c8\u3092\u6291\u3048\u306a\u304c\u3089\u8fc5\u901f\u306b\u62e1\u5f35\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068 IVR \u306e\u9055\u3044\u306f\u3069\u3053\u306b\u3042\u308a\u307e\u3059\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>IVR \u30b7\u30b9\u30c6\u30e0\u3068<a href=\"\/ja-jp\/capabilities\/chatbots\">\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/a> \u306e\u4e3b\u306a\u9055\u3044\u306f\u3001\u8907\u96d1\u6027\u3067\u3059\u3002\u6a19\u6e96\u7684\u306a IVR \u30b7\u30b9\u30c6\u30e0\u306f\u3001\u4e8b\u524d\u306b\u30d7\u30ed\u30b0\u30e9\u30e0\u3055\u308c\u305f\u4e00\u9023\u306e\u8cea\u554f\u3068\u3001\u305d\u308c\u306b\u5bfe\u3059\u308b\u4e00\u9023\u306e\u56de\u7b54\u304c\u7528\u610f\u3055\u308c\u3066\u3044\u308b\u3068\u3044\u3046\u3001\u304b\u306a\u308a\u5358\u7d14\u306a\u3082\u306e\u3067\u3059\u3002\u9867\u5ba2\u306b\u8cea\u554f\u3092\u3057\u3066\u3001\u305d\u306e\u56de\u7b54\u306b\u57fa\u3065\u3044\u3066\u9867\u5ba2\u3092\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u5185\u3067\u8a98\u5c0e\u3057\u307e\u3059\u3002\u81e8\u6a5f\u5fdc\u5909\u306b\u9069\u5fdc\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u305a\u3001\u56de\u7b54\u3067\u304d\u306a\u3044\u8cea\u554f\u3092\u53d7\u3051\u305f\u5834\u5408\u306b\u306f\u3001\u9867\u5ba2\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u63a5\u7d9a\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>\u4e00\u65b9\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u9069\u5fdc\u6027\u3068\u4fca\u654f\u6027\u306b\u512a\u308c\u3066\u3044\u307e\u3059\u3002\u8cea\u554f\u30c4\u30ea\u30fc\u306b\u306a\u3044\u5185\u5bb9\u3067\u3082AI\u304c\u81ea\u52d5\u3067\u7b54\u3048\u3092\u898b\u3064\u3051\u51fa\u3057\u3001\u4eba\u306e\u30d7\u30ed\u30b0\u30e9\u30e0\u306b\u4f9d\u5b58\u3057\u306a\u3044\u5bfe\u5fdc\u304c\u53ef\u80fd\u3067\u3059\u3002\u3082\u3061\u308d\u3093\u3001\u56de\u7b54\u3067\u304d\u306a\u3044\u5834\u5408\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u5f15\u304d\u7d99\u304e\u307e\u3059\u304c\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u4eba\u9593\u3068\u306e\u4f1a\u8a71\u3092\u6a21\u5023\u3057\u305f\u81ea\u7136\u306a\u5bfe\u8a71\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002<br \/>\n\u3064\u307e\u308a\u3001IVR\u306f\u30eb\u30fc\u30eb\u30d9\u30fc\u30b9\u306e\u6848\u5185\u30b7\u30b9\u30c6\u30e0\u3067\u3042\u308b\u306e\u306b\u5bfe\u3057\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306fAI\u306b\u3088\u308a\u5b66\u7fd2\u30fb\u9069\u5fdc\u3059\u308b\u5bfe\u8a71\u578b\u30b5\u30dd\u30fc\u30c8\u3067\u3042\u308b\u70b9\u304c\u6700\u5927\u306e\u9055\u3044\u3067\u3059\u3002<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/genesys-cloud-virtual-agent-product-overview\">Genesys Cloud \u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u88fd\u54c1\u6982\u8981<\/a><\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">IVR \u3068\u4f1a\u8a71\u578b IVR \u306e\u9055\u3044\u306f\u3069\u3053\u306b\u3042\u308a\u307e\u3059\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div 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