{"id":190640,"date":"2019-09-06T09:04:41","date_gmt":"2019-09-06T16:04:41","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=capabilities&#038;p=190640"},"modified":"2026-02-04T19:52:44","modified_gmt":"2026-02-05T03:52:44","slug":"social-media-customer-service","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ja-jp\/capabilities\/social-media-customer-service","title":{"rendered":"SNS \u3068\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30a2\u30d7\u30ea"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; vib=&#8221;enable&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"genesys-image play-button\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/_v2TAMeQp44\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/video_thumb-transform_social_media_CX_with_Genesys.png\" alt=\"Video thumb transform social media cx with genesys\" width=\"792\" height=\"480\" class=\"rounded-xs\"\/><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><div class=\"play-label ms-1\"><p class=\"mb-0 play-title\">Play<\/p><\/div><\/div><\/a><\/div>[\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1 vc_hidden-xs&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>SNS<\/h1>\n<p>DM \u3084\u516c\u958b\u3055\u308c\u3066\u3044\u308b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u901a\u3057\u3001\u9867\u5ba2\u3068\u52b9\u7387\u7684\u306b\u3084\u308a\u53d6\u308a\u3059\u308b[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#demo\" target=\"\" rel=\"\">\u30c7\u30e2\u3092\u4f9d\u983c\u3059\u308b<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3092\u6d3b\u7528\u3057\u3001\u512a\u308c\u305f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3092\u683c\u5225\u306a\u3082\u306e\u3078<\/h2>\n<p>\u9867\u5ba2\u304c\u5229\u7528\u3059\u308b SNS \u3092\u901a\u3058\u3066\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u9867\u5ba2\u3068\u3084\u308a\u53d6\u308a[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u4e00\u6d41\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u3001\u8fc5\u901f\u306b\u9867\u5ba2\u306b\u63d0\u4f9b<\/h3>\n<p>\u9867\u5ba2\u306f\u3001\u8fc5\u901f\u306a\u5bfe\u5fdc\u3092\u6c42\u3081\u3066\u3044\u307e\u3059\u3002\u554f\u984c\u304c\u767a\u751f\u3057\u3066\u3044\u308b\u6642\u306f\u306a\u304a\u3055\u3089\u3067\u3059\u3002\u9069\u5207\u306a SNS \u30c4\u30fc\u30eb\u3092\u4f7f\u3046\u3053\u3068\u3067\u3001\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u304c\u3088\u308a\u901f\u304f\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u9867\u5ba2\u304c\u671b\u3080\u30c1\u30e3\u30cd\u30eb\u3067\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b<\/h3>\n<p>\u9867\u5ba2\u306e\u304a\u6c17\u306b\u5165\u308a\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306f\u30d6\u30e9\u30f3\u30c9\u306b\u89aa\u3057\u307f\u3092\u611f\u3058\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u512a\u5148\u5ea6\u306e\u9ad8\u3044 SNS \u6295\u7a3f\u3092\u7279\u5b9a\u3057\u3001\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3059\u308b<\/h3>\n<p>\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u3092\u6d3b\u7528\u3057\u305f\u611f\u60c5\u5206\u6790\u3068\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u30eb\u30fc\u30eb\u306b\u3088\u308a\u3001\u4f01\u696d\u304c\u91cd\u8981\u306a SNS \u6295\u7a3f\u3092\u5373\u5ea7\u306b\u7279\u5b9a\u3057\u3001\u9069\u5207\u306a\u62c5\u5f53\u8005\u306b\u632f\u308a\u5206\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>SNS \u30c1\u30e3\u30cd\u30eb\u3067\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u9ad8\u3081\u308b<\/h2>\n<p>\u9867\u5ba2\u304c\u6bce\u65e5\u5229\u7528\u3059\u308b SNS \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3064\u306a\u304c\u308b[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">SNS \u6295\u7a3f\u306b\u8033\u3092\u50be\u3051\u308b<\/h3>\n<p>\u30ad\u30fc\u30ef\u30fc\u30c9\u3001\u30a2\u30ab\u30a6\u30f3\u30c8\u3001\u307e\u305f\u306f\u30cf\u30c3\u30b7\u30e5\u30bf\u30b0\u3092\u8ffd\u8de1\u3057\u306a\u304c\u3089\u3001\u516c\u958b\u3055\u308c\u3066\u3044\u308b SNS \u6295\u7a3f\u3092\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3002AI \u306b\u3088\u308b\u611f\u60c5\u5206\u6790\u3067\u8fd4\u7b54\u304c\u5fc5\u8981\u306a\u6295\u7a3f\u3092\u7279\u5b9a\u3059\u308b\u3068\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u8fd4\u4fe1\u3067\u304d\u308b\u3088\u3046\u30ad\u30e5\u30fc\u306b\u5165\u308c\u3089\u308c\u307e\u3059\u3002[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\udb40\udc30\u30d5\u30a7\u30a4\u30b9\u30d6\u30c3\u30af\u3001\u30a4\u30f3\u30b9\u30bf\u30b0\u30e9\u30e0\u306a\u3069\u3092\u6d3b\u7528<\/h3>\n<p>\udb40\udc30Facebook\u3001X\uff08Twitter\uff09\u3001Instagram \u3067\u306e\u3084\u308a\u53d6\u308a\u3068\u30b5\u30dd\u30fc\u30c8\u3092\u52b9\u7387\u5316\u3002\udb40\udc32\udb40\udc22\udb40\udc29\udb40\udc33 \udb40\udc30API \u307e\u305f\u306f Genesys AppFoundry \u00ae Marketplace \u30d1\u30fc\u30c8\u30ca\u30fc\u3092\u4f7f\u7528\u3057\u3001\u4ed6\u306e\u4eba\u6c17\u306e\u3042\u308b\u30c1\u30e3\u30cd\u30eb\u306e\u53ef\u80fd\u6027\u3092\u5e83\u3052\u307e\u3057\u3087\u3046\u3002\udb40\udc32\udb40\udc23\udb40\udc20\udb40\udc33<br \/>\n[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9\u3092\u7d71\u5408<\/h3>\n<p>\u30c1\u30e3\u30c3\u30c8\u3001\u30e1\u30fc\u30eb\u3001Facebook\u3001Instagram\u3001WhatsApp \u306a\u3069\u3092\u5358\u4e00\u306e\u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9\u306b\u96c6\u7d04\u3059\u308b\u3053\u3068\u3067\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u52b9\u7387\u5316\u3002Genesys Cloud Agent Copilot \u3067\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u652f\u63f4\u3057\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306eAI 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class=\"h5\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5272\u308a\u5f53\u3066\u3092\u6700\u9069\u5316<\/h3>\n<p>\u30b9\u30ad\u30eb\u30d9\u30fc\u30b9\u3001\u30ad\u30fc\u30ef\u30fc\u30c9\u30d9\u30fc\u30b9\u3001\u8a00\u8a9e\u30d9\u30fc\u30b9\u3001\u512a\u5148\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3001\u304a\u3088\u3073\u30bf\u30fc\u30b2\u30c3\u30c8\u6307\u5b9a\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306b\u3088\u308b\u30bf\u30b9\u30af\u7ba1\u7406\u3092\u3057\u307e\u3057\u3087\u3046\u3002Genesys Cloud \u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30fb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306b\u3088\u308a\u3001AI \u30a2\u30b7\u30b9\u30c8\u30d7\u30ed\u30bb\u30b9\u3092\u4ecb\u3057\u3066\u5272\u308a\u5f53\u3066\u3092\u884c\u3044\u307e\u3057\u3087\u3046\u3002<br \/>\n[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u30ec\u30dd\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u7d71\u5408<\/h3>\n<p>\u5168\u4f53\u50cf\u306e\u4e2d\u306e\u4e00\u3064\u3068\u3057\u3066 SNS \u3092\u6349\u3048\u307e\u3057\u3087\u3046\u3002SNS \u306f\u3001\u4ed6\u306e\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u5206\u65ad\u3055\u308c\u3066\u3057\u307e\u3063\u3066\u3044\u308b\u3053\u3068\u304c\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002Genesys \u3067\u306f\u3001\u81ea\u8eab\u306e\u4f5c\u696d\u3092\u8ffd\u8de1\u3067\u304d\u308b\u3088\u3046\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30ec\u30dd\u30fc\u30c8\u3068\u5c65\u6b74\u30ec\u30dd\u30fc\u30c8\u306e\u4e2d\u306b SNS \u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002<br \/>\n[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_single_image image=&#8221;590604&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8221;%5B%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"\/ja-jp\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"_blank\" rel=\"\"><div class=\"row align-items-center image-stack-flipped card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"474\" height=\"298\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/Gartner_MQ_Chunkers_2025.png\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p><img decoding=\"async\" class=\"attachment-thumbnail size-thumbnail vc_single_image-img\" style=\"max-width: 175px;\" src=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg\" sizes=\"(max-width: 264px) 100vw, 264px\" srcset=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 264w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 300w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 566w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 1244w\" alt=\"Gartner logo\" width=\"264\" height=\"61\" \/><\/p>\n<p class=\"font-weight-bold\">Gartner\u00ae Contact Center as a Service \u306e\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8 2025 \u5e74\u7248<\/p>\n<p class=\"h5\">\u30ac\u30fc\u30c8\u30ca\u30fc\u306f Genesys \u3092 11 \u5e74\u9023\u7d9a\u3067\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u4f4d\u7f6e\u4ed8\u3051<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">Gartner\u30ec\u30dd\u30fc\u30c8\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221; ct_stat_link=&#8221;url:%2Fja-jp%2Fresources%2Fstate-of-cx&#8221;]<\/p>\n<p class=\"text-60\">33%<\/p>\n<p>\u306e\u6d88\u8cbb\u8005\u304c\u3001SNS \u3092\u4ecb\u3057\u305f\u9867\u5ba2\u5bfe\u5fdc\u306b\u6e80\u8db3\u3057\u3066\u3044\u307e\u3059<\/p>\n<p><strong>\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u73fe\u72b6\u300d\uff0cGenesys\uff0c2025\u5e74<\/strong>[\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u5353\u8d8a\u3057\u305f\u30bd\u30fc\u30b7\u30e3\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b1\u30a2\u306e\u63d0\u4f9b<\/h2>\n<p>\u6700\u9069\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30fb\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u3042\u308c\u3070\u3001\u30c1\u30fc\u30e0\u304c\u5229\u7528\u3059\u308b\u4ed6\u306e\u30c1\u30e3\u30cd\u30eb\u3068 SNS \u3092\u7d71\u5408\u3057\u3001\u3084\u308a\u53d6\u308a\u306e\u305f\u3081\u306e\u5f37\u529b\u306a\u30cf\u30d6\u306b\u306a\u308a\u307e\u3059\u3002\u305d\u3053\u3067\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u3084\u308a\u53d6\u308a\u3084\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u306f\u3001\u4e00\u8cab\u3057\u305f\u30d6\u30e9\u30f3\u30c9\u529b\u3092\u7dad\u6301\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u3060\u3051\u3067\u306a\u304f\u3001\u8a55\u5224\u3092\u9ad8\u3081\u308b\u3053\u3068\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u9867\u5ba2\u306b\u3068\u3063\u3066\u4fbf\u5229\u3067\u95a2\u9023\u6027\u306e\u9ad8\u3044\u65b9\u6cd5\u3067\u3064\u306a\u304c\u308b\u3053\u3068\u3067\u3001\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u7387\u306e\u5411\u4e0a\u3084\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u6df1\u5316\u306a\u3069\u3001\u3055\u3089\u306a\u308b\u6210\u679c\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u7d71\u5408\u30fb\u9ad8\u5ea6\u5316\u3057\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30b5\u30dd\u30fc\u30c8\u3092\u6b21\u306e\u30ec\u30d9\u30eb\u3078<\/h2>\n<p>Genesys Cloud \u306f\u3001Facebook\u3001Instagram\u3001X\u30fbTwitter \u306a\u3069\u3001\u3042\u3089\u3086\u308b SNS \u3067\u306e\u3084\u308a\u53d6\u308a\u30921\u3064\u306e\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9\u306b\u96c6\u7d04\u3057\u307e\u3059\u3002\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u642d\u8f09\u3055\u308c\u305f AI\u3001\u30b9\u30de\u30fc\u30c8\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u305d\u3057\u3066\u9867\u5ba2\u60c5\u5831\u5168\u4f53\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3088\u308a\u8fc5\u901f\u306b\u3001\u3088\u308a\u30d1\u30fc\u30bd\u30ca\u30eb\u306a\u5bfe\u5fdc\u304c\u53ef\u80fd\u306b\u306a\u308a\u3001SNS \u3067\u306e\u3084\u308a\u53d6\u308a\u3092\u969b\u7acb\u3063\u305f\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u3078\u3068\u3064\u306a\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u30ec\u30b9\u30dd\u30f3\u30b9\u30bf\u30a4\u30e0\u306e\u6539\u5584<\/h3>\n<p>\u5f37\u529b\u306a\u30bd\u30fc\u30b7\u30e3\u30eb\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u304c\u3001\u30ad\u30fc\u30ef\u30fc\u30c9\u3001\u30a2\u30ab\u30a6\u30f3\u30c8\u3001\u30cf\u30c3\u30b7\u30e5\u30bf\u30b0\u3092\u6a2a\u65ad\u3057\u3066\u4f1a\u8a71\u3092\u8ffd\u8de1\u3057\u307e\u3059\u3002AI \u3092\u6d3b\u7528\u3057\u305f\u611f\u60c5\u5206\u6790\u306f\u3001\u5bfe\u5fdc\u304c\u5fc5\u8981\u306a\u6295\u7a3f\u3092\u7279\u5b9a\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u3001\u80fd\u52d5\u7684\u306a\u95a2\u308f\u308a\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">SNS \u3067\u306e\u3084\u308a\u53d6\u308a\u3092\u7d71\u5408<\/h3>\n<p>\u96fb\u8a71\u3001\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u3092\u6271\u3046\u306e\u3068\u540c\u3058\u30b7\u30b9\u30c6\u30e0\u3068\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3067\u3001SNS \u3067\u306e\u3084\u308a\u53d6\u308a\u3092\u7ba1\u7406\u3057\u307e\u3057\u3087\u3046\u3002\u3053\u306e\u7d71\u4e00\u3055\u308c\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3088\u308a\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u6df1\u304f\u7406\u89e3\u3057\u3001\u3088\u308a\u8fc5\u901f\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">SNS \u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306e\u52b9\u7387\u5316<\/h3>\n<p>\u30b7\u30fc\u30e0\u30ec\u30b9\u306a SNS \u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306b\u3088\u308a\u3001\u3088\u308a\u826f\u3044\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u3042\u3089\u3086\u308b\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306e\u6c7a\u5b9a\u306b\u969b\u3057\u3066\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u30b9\u30ad\u30eb\u3001\u9867\u5ba2\u306e\u8a00\u8a9e\u3001\u30d3\u30b8\u30cd\u30b9\u30eb\u30fc\u30eb\u3001\u512a\u5148\u5ea6\u3001\u7a7a\u304d\u72b6\u6cc1\u306a\u3069\u304c\u8003\u616e\u3055\u308c\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u5168\u4f53\u50cf<\/h3>\n<p>Genesys Cloud \u306f\u5148\u9032\u6280\u8853\u3092\u6d3b\u7528\u3057\u3001\u69d8\u3005\u306a\u30c1\u30e3\u30cd\u30eb\u3067\u306e\u3084\u308a\u53d6\u308a\u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u500b\u3005\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u3001\u6295\u7a3f\u3001\u30b3\u30e1\u30f3\u30c8\u3092\u9069\u5207\u306a\u9867\u5ba2\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u306b\u6b63\u78ba\u306b\u7d10\u4ed8\u3051\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002 [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">SNS \u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5206\u6790<\/h3>\n<p>SNS \u30b5\u30dd\u30fc\u30c8\u3078\u306e\u53d6\u308a\u7d44\u307f\u306b\u7d71\u4e00\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u53d6\u308b\u3053\u3068\u3067\u3001\u3042\u3089\u3086\u308b\u3084\u308a\u53d6\u308a\u3092\u53ef\u8996\u5316\u3057\u307e\u3059\u3002\u8a73\u7d30\u306a\u30ec\u30dd\u30fc\u30c8\u3067\u50be\u5411\u3068\u8ab2\u984c\u3092\u7279\u5b9a\u3057\u3001\u9867\u5ba2\u95a2\u4fc2\u3092\u6700\u9069\u5316\u3059\u308b\u6a5f\u4f1a\u3092\u898b\u51fa\u3057\u307e\u3057\u3087\u3046\u3002 [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u30c1\u30e3\u30cd\u30eb\u3092\u6a2a\u65ad\u3057\u305f\u9014\u5207\u308c\u306a\u3044\u3084\u308a\u53d6\u308a<\/h3>\n<p>SNS \u30c1\u30e3\u30cd\u30eb\u5185\u304a\u3088\u3073\u30c0\u30a4\u30ec\u30af\u30c8\u30e1\u30c3\u30bb\u30fc\u30b8\uff08DM\uff09\u3067\u3084\u308a\u53d6\u308a\u3092\u7dad\u6301\u3057\u307e\u3057\u3087\u3046\u3002\u30c1\u30e3\u30c3\u30c8\u3001SMS\u3001\u30e1\u30fc\u30eb\u3001\u97f3\u58f0\u901a\u8a71\u3078\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3057\u306a\u304c\u3089\u3001\u7d99\u7d9a\u7684\u3067\u6587\u8108\u8c4a\u304b\u306a\u5bfe\u8a71\u3092\u7dad\u6301\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">\u304a\u5ba2\u69d8\u306e\u58f0<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column]<div class=\"component-customer-carousel default-layout\" data-current-active=\"0\" data-layout=\"default\" data-count=\"2\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item active\"><a class=\"logo-nav\" aria-label=\"View PureGym story\" title=\"PureGym\" href=\"#508848\"><img decoding=\"async\" class=\"company-logo\" alt=\"Pure gym x300\" src=\"https:\/\/www.genesys.com\/media\/Pure_gym-x300.png\" width=\"350\" height=\"167\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Siam Commercial Bank story\" title=\"Siam Commercial Bank\" href=\"#558828\"><img decoding=\"async\" class=\"company-logo\" alt=\"Scb logo\" src=\"https:\/\/www.genesys.com\/media\/SCB-logo.png\" width=\"1591\" height=\"1574\"><\/a><\/div><\/div><div class=\"carousel-content-col\"><button aria-label=\"Previous panel\" title=\"Previous panel\" class=\"prev-control carousel-controls hidden\"><\/button><div class=\"customer-content active\" data-href=\"508848\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/puregym\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Woman using a smartphone and headphones after workout\" src=\"https:\/\/www.genesys.com\/media\/PureGym_hero1.jpg\" width=\"626\" height=\"352\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-lg\">\u300cOur contact center is now 100% digital. As well as increasing self-service and deflection rates, we\u2019re able to take advantage of automation opportunities that we simply never had before. And we no longer have the cost or logistical headache of call management.\u300d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Scott Adams<\/p><p class=\"customer-title\">Member Services Manager, PureGym<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">\u9867\u5ba2\u4e8b\u4f8b\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"558828\" data-index=\"1\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/siam-commercial-bank\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Customer sstories scb tt\" src=\"https:\/\/www.genesys.com\/media\/Customer-SStories_SCB_TT.jpg\" width=\"1216\" height=\"684\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-xl\">\u300cWe are leveraging social engagement and AI to refine customer journeys and enhance personalized interactions.\u300d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Surawat Shinawatra<\/p><p class=\"customer-title\">Head of Customer Service, SCB<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">\u9867\u5ba2\u4e8b\u4f8b\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a><\/div><button aria-label=\"Next panel\" title=\"Next panel\" class=\"next-control carousel-controls\"><\/button><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Genesys \u304c\u63d0\u4f9b\u3059\u308b\u305d\u306e\u4ed6\u306e\u6a5f\u80fd<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"btn-container justify-content-end \"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ja-jp\/capabilities\" target=\"\" rel=\"\">\u3059\u3079\u3066\u306e\u6a5f\u80fd<\/a><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"capability-list icon-card-bg row gutter-small\"><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/email-contact-center\"><div class=\"card-body\"><h3 class=\"h5\">E \u30e1\u30fc\u30eb<\/h3><p>E \u30e1\u30fc\u30eb\u306f CX \u306b\u304a\u3044\u3066\u4eca\u3082\u91cd\u8981\u306a\u30c1\u30e3\u30cd\u30eb\u306e 1 \u3064\u3067\u3059\u3002E \u30e1\u30fc\u30eb\u306b\u3088\u308b\u30b5\u30dd\u30fc\u30c8\u6a5f\u80fd\u3092\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3059\u308b\u306a\u3089\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u306b\u7d44\u307f\u8fbc\u307e\u308c\u305f\u7ba1\u7406\u30c4\u30fc\u30eb\u304c\u52b9\u679c\u7684\u3067\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/sms-messaging\"><div class=\"card-body\"><h3 class=\"h5\">SMS \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0<\/h3><p>\u5e83\u304f\u666e\u53ca\u3057\u3066\u3044\u308b\u30e2\u30d0\u30a4\u30eb\u30c1\u30e3\u30cd\u30eb\u3092\u4f7f\u7528\u3059\u308c\u3070\u3001\u9867\u5ba2\u306b\u30b9\u30e0\u30fc\u30ba\u306b\u30b3\u30f3\u30bf\u30af\u30c8\u3067\u304d\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/co-browse-screenshare\"><div class=\"card-body\"><h3 class=\"h5\">\u30b3\u30d6\u30e9\u30a6\u30ba\u3068\u753b\u9762\u5171\u6709<\/h3><p>\u9867\u5ba2\u304c\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u554f\u3044\u5408\u308f\u305b\u308b\u7406\u7531\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002 \u9867\u5ba2\u306b\u554f\u984c\u306e\u89e3\u6c7a\u65b9\u6cd5\u3092\u793a\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/digital\"><div class=\"card-body\"><h3 class=\"h5\">\u30c7\u30b8\u30bf\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8<\/h3><p>\u7dcf\u5408\u7684\u306a\u4e00\u9023\u306e\u30c7\u30b8\u30bf\u30eb\u6a5f\u80fd\u3067\u30c1\u30fc\u30e0\u3092\u652f\u63f4\u3059\u308b\u304b\u3001\u3054\u81ea\u8eab\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/knowledge-management\"><div class=\"card-body\"><h3 class=\"h5\">\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30c4\u30fc\u30eb<\/h3><p>\u5e38\u306b\u9069\u5207\u306a\u60c5\u5831\u3092\u63d0\u4f9b\u3059\u308b\u3001AI \u30d9\u30fc\u30b9\u306e\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30c4\u30fc\u30eb\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/virtual-agents\"><div class=\"card-body\"><h3 class=\"h5\">\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/h3><p>\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u7406\u89e3\u3057\u3066\u4eba\u9593\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u306e\u3088\u3046\u306b\u884c\u52d5\u3059\u308b AI \u30d9\u30fc\u30b9\u306e\u30dc\u30c3\u30c8\u306b\u3088\u308a\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u6539\u5584\u3057\u3066\u5e38\u306b\u512a\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/predictive-web-engagement\"><div class=\"card-body\"><h3 class=\"h5\">\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6 Web \u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6a5f\u80fd<\/h3><p>AI \u3092\u6d3b\u7528\u3057\u305f\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3067\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u9867\u5ba2\u306e\u300c\u91cd\u8981\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u300d\u306b\u6700\u9069\u306a\u30aa\u30d5\u30a1\u30fc\u3084\u30ea\u30bd\u30fc\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3057\u3087\u3046\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/messaging-apps\"><div class=\"card-body\"><h3 class=\"h5\">\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30a2\u30d7\u30ea<\/h3><p>\u30b5\u30fc\u30d3\u30b9\u3092\u52b9\u7387\u5316\u3057\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u81ea\u52d5\u5316\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/live-chat-software\"><div class=\"card-body\"><h3 class=\"h5\">\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8<\/h3><p>\u898b\u8fbc\u307f\u9867\u5ba2\u3084\u3001\u9867\u5ba2\u306b\u5bfe\u3057\u3001\u30c1\u30e3\u30c3\u30c8\u3092\u4f7f\u7528\u3057\u3066\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u901f\u3084\u304b\u306b\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u3001\u96fb\u8a71\u5fdc\u5bfe\u306f\u4e0d\u8981\u3067\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/work-automation-and-task-routing\"><div class=\"card-body\"><h3 class=\"h5\">\u696d\u52d9\u306e\u81ea\u52d5\u5316<\/h3><p>\u6b63\u78ba\u3067\u4e00\u8cab\u6027\u306e\u3042\u308b\u30c7\u30fc\u30bf\u3092\u4f7f\u7528\u3057\u3001\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u5168\u4f53\u3067\u3088\u308a\u591a\u304f\u306e\u60c5\u5831\u306b\u57fa\u3065\u3044\u305f\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3044\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u7d71\u5408\u578b SNS 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src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><p class=\"assettag\">\u6a5f\u80fd<\/p><h3 class=\"item-title\">\u4eba\u5de5\u77e5\u80fd\u3068\u81ea\u52d5\u5316<\/h3><p class=\"brief-desc text-20 mb-0\">Genesys AI\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306eAI\u6d3b\u7528\u306b\u3088\u308b\u81ea\u52d5\u5316\u30fb\u7121\u4eba\u5316\u30fbAI\u81ea\u52d5\u5fdc\u7b54\u3092\u5b9f\u73fe\u3002\u9867\u5ba2\u306b\u6700\u9069\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3001\u5f93\u696d\u54e1\u306e\u50cd\u304d\u3084\u3059\u3055\u3082\u6539\u5584\u3057\u307e\u3059\u3002<\/p><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/measure-what-matters_employee-satisfaction\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-Page-CIN-MW540x300-px-3.png\" height=\"300\" width=\"540\" alt=\"Employee satisfaction ebook\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title h6\">\u5f93\u696d\u54e1\u306e\u6e80\u8db3\u5ea6\u3001\u6b63\u3057\u3044 \u6307\u6a19\u306e\u9078\u3073\u65b9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/values-agent-performance\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured-img-human-values-report.jpg\" height=\"480\" width=\"880\" alt=\"Featured img human values report\"><\/div><div class=\"card-body text-col\"><h3 class=\"item-title h6\">\u8abf\u67fb\u30ec\u30dd\u30fc\u30c8\uff1a\u30cf\u30a4\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u751f\u307f\u51fa\u3059\u5f93\u696d\u54e1\u306e\u4fa1\u5024\u89b3\u304c\u512a\u79c0\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u7528\u30b7\u30b9\u30c6\u30e0\u3092\u751f\u3080<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-article\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/article\/three-employee-experience-benefits-of-ai-technology\"><div class=\"thumbnail-col thubmnail default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Web article<\/p><h3 class=\"item-title h6\">AI\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u304c\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u3082\u305f\u3089\u30593\u3064\u306e\u30e1\u30ea\u30c3\u30c8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1741334671940{background-image: url(https:\/\/www.genesys.com\/media\/Threads-Right-Wave.png?id=549945) !important;}&#8221; el_class=&#8221;px-0 py-2 px-md-5 py-md-5&#8243; el_id=&#8221;demo&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u7c21\u5358\u306b\u3084\u308a\u53d6\u308a\u3092\u59cb\u3081\u307e\u3057\u3087\u3046<\/h2>\n<p>\u9069\u5207\u306a SNS 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offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">\u3088\u3046\u3053\u305d<\/span> <span id=\"person_info\"><span class=\"person_last\"><\/span>&nbsp;<span class=\"person_first\"><\/span> \u69d8<\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\u5225\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u60c5\u5831\u3092\u5165\u529b\u3057\u307e\u3059\u304b\uff1f<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"\u4f1a\u793e\u3067\u304a\u4f7f\u3044\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u3054\u5165\u529b\u304f\u3060\u3055\u3044\u3002\">\n        <label for=\"fe644\">\u4f1a\u793e\u3067\u304a\u4f7f\u3044\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u3054\u5165\u529b\u304f\u3060\u3055\u3044\u3002<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/capabilities\/190640\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ja-jp\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/capabilities\/190640\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"509263\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"E\u30e1\u30fc\u30eb\" placeholder=\"E\u30e1\u30fc\u30eb\">\n        <label for=\"fe192\">E\u30e1\u30fc\u30eb<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\u6c0f\">\n        <label for=\"fe191\">\u6c0f<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\u540d\">\n        <label for=\"fe190\">\u540d<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\u96fb\u8a71\u756a\u53f7\uff08\u534a\u89d2\u6570\u5b57\uff09\">\n  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value=\"Finance\">\u8ca1\u52d9\u90e8<\/option><option value=\"Human Resources\">\u4eba\u4e8b\u90e8<\/option><option value=\"Information Technology\">\u60c5\u5831\u6280\u8853<\/option><option value=\"IT Architecture\">IT\/\u60c5\u5831\u6280\u8853<\/option><option value=\"Marketing\">\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0<\/option><option value=\"Operations \/ Process Management\">\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9<\/option><option value=\"Production Management\">\u751f\u7523\u7ba1\u7406<\/option><option value=\"Purchasing\">\u8cfc\u8cb7<\/option><option value=\"Sales\">\u55b6\u696d<\/option><option value=\"Unknown\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe218\">\u8077\u7a2e<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\u9280\u884c<\/option><option value=\"Business Services\">\u305d\u306e\u4ed6\u30b5\u30fc\u30d3\u30b9\u696d\u5168\u822c<\/option><option value=\"Capital Markets\">\u8a3c\u5238\u30fb\u30ab\u30fc\u30c9\u30fb\u305d\u306e\u4ed6\u91d1\u878d<\/option><option value=\"Communications\">IT\u30fb\u60c5\u5831\u901a\u4fe1<\/option><option value=\"Consumer Products\">\u6d88\u8cbb\u8ca1<\/option><option value=\"Defense & Intelligence\">\u9632\u885b<\/option><option value=\"Education & Non-Profit\">\u5b66\u6821\u30fb\u975e\u55b6\u5229\u56e3\u4f53<\/option><option value=\"Energy & Utilities\"> \u30a8\u30cd\u30eb\u30ae\u30fc\uff08\u96fb\u529b\u30fb\u30ac\u30b9\u30fb\u6c34\u9053\uff09<\/option><option value=\"Entertainment\">\u30a8\u30f3\u30bf\u30fc\u30c6\u30a4\u30f3\u30e1\u30f3\u30c8<\/option><option value=\"Government\">\u884c\u653f\u6a5f\u95a2<\/option><option value=\"Insurance\">\u4fdd\u967a<\/option><option value=\"Life Sciences\">\u30d0\u30a4\u30aa\u30fb\u88fd\u85ac\u30fb\u533b\u7642\u6a5f\u5668\u88fd\u9020 <\/option><option value=\"Logistics\">\u904b\u8f38\u30fb\u7269\u6d41<\/option><option value=\"Manufacturing\">\u88fd\u9020<\/option><option value=\"Providers\">\u75c5\u9662\u30fb\u533b\u7642\u30fb\u4ecb\u8b77\u30b5\u30fc\u30d3\u30b9<\/option><option value=\"Retailers\">\u6d41\u901a\u30fb\u5c0f\u58f2<\/option><option value=\"Technology\">\u30c6\u30af\u30ce\u30ed\u30b8\u30fc<\/option><option value=\"Travel & Hospitality\">\u65c5\u884c\u30fb\u30db\u30c6\u30eb\u30fb\u98f2\u98df\u30fb\u822a\u7a7a\u30fb\u4ea4\u901a<\/option><option value=\"Other\">\u305d\u306e\u4ed6<\/option>\n        <\/select>\n        <label for=\"fe221\">\u696d\u754c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\u4f1a\u793e\u540d\">\n        <label for=\"fe193\">\u4f1a\u793e\u540d<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\u90fd\u9053\u5e9c\u770c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\u5f79\u8077\">\n        <label for=\"fe220\">\u5f79\u8077<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\u691c\u8a0e\u4e2d<\/option><option value=\"Gathering business requirements\">\u30d3\u30b8\u30cd\u30b9\u8981\u4ef6\u3092\u307e\u3068\u3081\u308b<\/option><option value=\"Comparing solutions\">\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6bd4\u8f03\u3059\u308b<\/option><option value=\"Ready for a conversation\">\u76f8\u8ac7\u3092\u5e0c\u671b\u3059\u308b<\/option>\n        <\/select>\n        <label for=\"fe222\">\u95b2\u89a7\u76ee\u7684<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1\uff5e20\u5e2d<\/option><option value=\"21-50\">21\uff5e50\u5e2d<\/option><option value=\"51-100\">51\uff5e100\u5e2d<\/option><option value=\"101-300\">101\uff5e300\u5e2d<\/option><option value=\"301-500\">301\uff5e500\u5e2d<\/option><option value=\"501-1000\">501\uff5e1000\u5e2d<\/option><option value=\">1000\">>1000\u5e2d<\/option><option value=\"No Contact Center\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u3082\u3063\u3066\u3044\u307e\u305b\u3093<\/option><option value=\"Don't Know\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe225\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5e2d\u6570\u3092\u304a\u9078\u3073\u304f\u3060\u3055\u3044\u3002<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u95a2\u3059\u308b\u60c5\u5831\u3092\u3001\u30e1\u30fc\u30eb\u3084\u96fb\u8a71\u3067\u9023\u7d61\u3059\u308b\u3053\u3068\u306b\u540c\u610f\u3057\u307e\u3059<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">\u30b8\u30a7\u30cd\u30b7\u30b9\u304b\u3089\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u3092\u5e0c\u671b\u3059\u308b<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\u4eca\u3059\u3050\u30c7\u30e2\u3092\u4e88\u7d04\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\u4eca\u3059\u3050\u30c7\u30e2\u3092\u4e88\u7d04\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/ja-jp\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text css=&#8221;&#8221; el_class=&#8221;thank-you&#8221;]<\/p>\n<p class=\"h4\">\u3054\u95a2\u5fc3\u3092\u304a\u5bc4\u305b\u3044\u305f\u3060\u304d\u3001\u8aa0\u306b\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3002<\/p>\n<p>\u5f0a\u793e\u62c5\u5f53\u3088\u308a\u3001\u6298\u308a\u8fd4\u3057\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u8abf\u6574\u306e\u3054\u9023\u7d61\u3092\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>SNS \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u3088\u304f\u3042\u308b\u8cea\u554f<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"component-accordion-container no-title\" data-display=\"accordion\"><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">SNS \u3092\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306b\u6d3b\u7528\u3059\u308b\u306b\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>SNS \u3092\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306b\u6d3b\u7528\u3059\u308b\u306b\u306f\u3001Facebook \u3084 X\u30fbTwitter \u306a\u3069\u306e SNS \u30a2\u30ab\u30a6\u30f3\u30c8\u3092\u76e3\u8996\u3057\u3001\u30b3\u30e1\u30f3\u30c8\u3084\u554f\u3044\u5408\u308f\u305b\u306a\u3069\u306e\u9867\u5ba2\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u78ba\u8a8d\u3057\u3001\u30bf\u30a4\u30e0\u30ea\u30fc\u304b\u3064\u9069\u5207\u306a\u65b9\u6cd5\u3067\u9867\u5ba2\u306b\u5bfe\u5fdc\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002SNS \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u4e0a\u306e\u6295\u7a3f\u6570\u306f\u81a8\u5927\u306a\u305f\u3081\u3001\u624b\u52d5\u3067\u78ba\u8a8d\u3059\u308b\u306b\u306f\u6642\u9593\u304c\u304b\u304b\u308a\u307e\u3059\u3002\u3053\u306e\u6bb5\u968e\u3067\u30bd\u30fc\u30b7\u30e3\u30eb\u30ea\u30b9\u30cb\u30f3\u30b0\u6a5f\u80fd\u3092\u6d3b\u7528\u3059\u308b\u306e\u304c\u7406\u60f3\u7684\u3067\u3059\u3002\u7279\u5b9a\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u3084\u30ad\u30fc\u30ef\u30fc\u30c9\u3092\u8ffd\u8de1\u3057\u3001AI \u306b\u3088\u308b\u611f\u60c5\u5206\u6790\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u5bfe\u5fdc\u304c\u5fc5\u8981\u306a\u30b1\u30fc\u30b9\u3092\u3088\u308a\u52b9\u7387\u7684\u306b\u691c\u51fa\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u306a\u305c SNS \u3067\u306e\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u304c\u3053\u308c\u307b\u3069\u91cd\u8981\u306a\u306e\u3067\u3057\u3087\u3046\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>SNS \u3092\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u591a\u304f\u306e\u9867\u5ba2\u306e\u95a2\u5fc3\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002SNS \u3067\u4f01\u696d\u306b\u9023\u7d61\u3092\u53d6\u308a\u305f\u3044\u3068\u601d\u3046\u3053\u3068\u3082\u3042\u308c\u3070\u3001\u305d\u3053\u3067\u81ea\u8eab\u306e\u61f8\u5ff5\u3084\u4f53\u9a13\u3092\u767a\u4fe1\u3059\u308b\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002\u8fc5\u901f\u3067\u597d\u610f\u7684\u306a\u5bfe\u5fdc\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u8a55\u5224\u3092\u5b88\u308a\u3001\u3072\u3044\u3066\u306f\u65b0\u898f\u9867\u5ba2\u306e\u7372\u5f97\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306f\u3001SNS \u4e0a\u306e\u554f\u984c\u306b\u3069\u306e\u3088\u3046\u306b\u5bfe\u51e6\u3059\u308b\u306e\u3067\u3057\u3087\u3046\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u5f93\u6765\u3001\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306f\u3001SNS \u4e0a\u306e\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3084\u554f\u984c\u306b\u5bfe\u3057\u3001\u30a2\u30ab\u30a6\u30f3\u30c8\u3092\u5e38\u6642\u30c1\u30a7\u30c3\u30af\u3057\u3001\u9867\u5ba2\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u78ba\u8a8d\u3057\u3001\u305d\u306e\u8981\u671b\u306b\u5fdc\u3048\u308b\u3053\u3068\u3067\u5bfe\u5fdc\u3057\u3066\u304d\u307e\u3057\u305f\u3002\u72b6\u6cc1\u306b\u3088\u3063\u3066\u3001\u554f\u984c\u3092\u89e3\u6c7a\u3057\u305f\u308a\u3001\u60c5\u5831\u3092\u63d0\u4f9b\u3057\u305f\u308a\u3001\u8aa4\u308a\u306b\u5bfe\u3057\u3066\u8b1d\u7f6a\u3057\u305f\u308a\u3001\u554f\u984c\u3092\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3057\u305f\u308a\u306a\u3069\u306e\u5bfe\u5fdc\u304c\u5fc5\u8981\u306b\u306a\u308a\u307e\u3059\u3002\u8fc5\u901f\u306b\u5bfe\u5fdc\u3001\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u306a\u59ff\u52e2\u3092\u7dad\u6301\u3057\u3001\u554f\u984c\u89e3\u6c7a\u3078\u306e\u53d6\u308a\u7d44\u307f\u3092\u793a\u3059\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u3053\u306e\u30d7\u30ed\u30bb\u30b9\u3067 AI \u3084\u81ea\u52d5\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u30eb\u30fc\u30eb\u3092\u6d3b\u7528\u3057\u3066\u30a2\u30ab\u30a6\u30f3\u30c8\u306e\u624b\u52d5\u76e3\u8996\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u3001\u4ee3\u308f\u308a\u306b\u7dca\u6025\u306e\u9867\u5ba2\u306e\u554f\u984c\u3092\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8 \u30ad\u30e5\u30fc\u306b\u81ea\u52d5\u7684\u306b\u8868\u793a\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u52b9\u679c\u7684\u306b\u884c\u3046\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30bd\u30fc\u30b7\u30e3\u30eb\u30fb\u30e1\u30c7\u30a3\u30a2\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30fb\u30bb\u30f3\u30bf\u30fc\u3068\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u30bd\u30fc\u30b7\u30e3\u30eb\u30fb\u30e1\u30c7\u30a3\u30a2\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30fb\u30bb\u30f3\u30bf\u30fc\u306f\u3001SNS \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u901a\u3058\u3066\u884c\u308f\u308c\u308b\u3084\u308a\u53d6\u308a\u3092\u7ba1\u7406\u3059\u308b\u305f\u3081\u306e\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30cf\u30d6\u3067\u3059\u3002<\/p>\n<p>Genesys Cloud \u306e\u5834\u5408\u3001\u3053\u308c\u306f\u7d71\u5408\u30b3\u30f3\u30bf\u30af\u30c8\u30fb\u30bb\u30f3\u30bf\u30fc\u4f53\u9a13\u306e\u4e00\u90e8\u3068\u3057\u3066\u542b\u307e\u308c\u307e\u3059\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f 1 \u3064\u306e\u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9\u3067\u97f3\u58f0\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3001\u305d\u306e\u4ed6\u306e\u30c1\u30e3\u30cd\u30eb\u3068\u3068\u3082\u306b SNS \u4e0a\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u51e6\u7406\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u3088\u308a\u8fc5\u901f\u306b\u5bfe\u5fdc\u3057\u3001\u3042\u3089\u3086\u308b\u63a5\u70b9\u3067\u4e00\u8cab\u6027\u3092\u4fdd\u3061\u306a\u304c\u3089\u3001\u9867\u5ba2\u304c\u65e5\u5e38\u7684\u306b\u5229\u7528\u3059\u308b\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u4e0a\u3067\u76f4\u63a5\u3001\u4e00\u8cab\u6027\u306e\u3042\u308b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">SNS \u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u5fc5\u8981\u3067\u3057\u3087\u3046\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u73fe\u4ee3\u306e\u3064\u306a\u304c\u308a\u304c\u91cd\u8996\u3055\u308c\u308b\u74b0\u5883\u306b\u304a\u3044\u3066\u3001\u9867\u5ba2\u304c\u63a2\u3057\u3066\u3044\u308b\u5834\u6240\u3001\u3064\u307e\u308a SNS \u4e0a\u306b\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u304c\u5b58\u5728\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002SNS \u3067\u306e\u3084\u308a\u53d6\u308a\u306e\u7ba1\u7406\u306b\u7279\u5316\u3057\u305f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u30c4\u30fc\u30eb\u306f\u3001\u9867\u5ba2\u306e\u3044\u308b\u5834\u6240\u3067\u9867\u5ba2\u3068\u3064\u306a\u304c\u308b\u305f\u3081\u306e\u65b9\u6cd5\u3068\u3057\u3066\u975e\u5e38\u306b\u52b9\u679c\u7684\u3067\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u306f\u3042\u306a\u305f\u306e SNS \u6295\u7a3f\u3092\u8aad\u3080\u3060\u3051\u3067\u306a\u304f\u3001\u3084\u308a\u53d6\u308a\u3092\u6c42\u3081\u3066\u3044\u307e\u3059\u3002\u305d\u3057\u3066\u305d\u308c\u3092\u5b9f\u73fe\u3067\u304d\u308b\u306e\u306f\u3001\u5168\u3066\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u8ab0\u304c\u4f55\u3092\u8a00\u3063\u3066\u3044\u308b\u304b\u3092\u5e38\u306b\u628a\u63e1\u3057\u3066\u3044\u308b\u5834\u5408\u306b\u9650\u3089\u308c\u308b\u306e\u3067\u3059\u3002\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306e\u30e1\u30f3\u30d0\u30fc\u306f\u3001SNS \u306b\u304a\u3051\u308b\u9867\u5ba2\u306e\u82e6\u60c5\u3092\u4e00\u822c\u7684\u306a\u3082\u306e\u304b\u3089\u5177\u4f53\u7684\u306a\u3082\u306e\u307e\u3067\u78ba\u8a8d\u3057\u3001\u5bfe\u5fdc\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u8a00\u3044\u63db\u3048\u308c\u3070\u3001\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u3001\u5177\u4f53\u7684\u306b\u306f\u88fd\u54c1\u30c1\u30fc\u30e0\u304c\u89e3\u6c7a\u3059\u3079\u304d\u554f\u984c\u3092\u628a\u63e1\u3059\u308b\u305f\u3081\u306b\u3001\u3084\u308a\u53d6\u308a\u306e\u5c65\u6b74\u3092\u6b8b\u3059\u3053\u3068\u3067\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30bd\u30fc\u30b7\u30e3\u30eb\u30fb\u30e1\u30c7\u30a3\u30a2\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u3069\u306e\u3088\u3046\u306b\u9078\u5b9a\u3059\u308c\u3070\u3044\u3044\u3067\u3057\u3087\u3046\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>SNS\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c4\u30fc\u30eb\u3092\u9078\u3076\u969b\u306b\u6700\u3082\u91cd\u8981\u306a\u3053\u3068\u306f\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306b\u3068\u3063\u3066\u306e\u4f7f\u3044\u3084\u3059\u3055\u3067\u3059\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u305d\u3053\u306b\u306f\u591a\u304f\u306e\u8981\u7d20\u304c\u542b\u307e\u308c\u307e\u3059\u3002\u30b7\u30f3\u30d7\u30eb\u306a\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3068\u30b9\u30de\u30fc\u30c8\u306a\u30c7\u30b6\u30a4\u30f3\u3060\u3051\u3067\u306a\u304f\u3001\u5168\u3066\u306e SNS \u30c1\u30e3\u30cd\u30eb\u3092\u5358\u4e00\u753b\u9762\u306b\u96c6\u7d04\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u8907\u6570\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u958b\u3044\u3066\u5fdc\u7b54\u3092\u63a2\u3059\u5fc5\u8981\u304c\u306a\u3044\u3088\u3046\u306b\u3057\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002\u8fc5\u901f\u306a\u5bfe\u5fdc\u306e\u305f\u3081\u306b\u30d6\u30e9\u30f3\u30c9\u3078\u306e\u8a00\u53ca\u306b\u95a2\u3059\u308b\u5373\u6642\u901a\u77e5\u304c\u63d0\u4f9b\u3055\u308c\u3066\u304a\u308a\u3001\u5f53\u7136\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u5185\u3067\u76f4\u63a5\u5bfe\u5fdc\u3067\u304d\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u3059\u3079\u3066\u306e SNS \u4e0a\u3067\u306e\u3084\u308a\u53d6\u308a\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u78ba\u8a8d\u3057\u3001\u3067\u304d\u308b\u3060\u3051\u65e9\u304f\u5bfe\u5fdc\u3067\u304d\u306a\u3051\u308c\u3070\u3044\u3051\u307e\u305b\u3093\u3002\u305d\u3046\u3057\u306a\u3051\u308c\u3070\u3001SNS \u3067\u306e\u5b58\u5728\u611f\u304c\u3059\u3050\u306b\u8584\u308c\u3066\u3057\u307e\u3046\u305f\u3081\u3067\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u3069\u306e SNS\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Genesys Cloud \u306f\u3001Facebook\u3001X\u30fbTwitter\u3001Instagram \u306b\u6a19\u6e96\u6a5f\u80fd\u3067\u5bfe\u5fdc\u3057\u3066\u304a\u308a\u3001\u5c06\u6765\u7684\u306b\u306f\u3055\u3089\u306b\u591a\u304f\u306e\u30c1\u30e3\u30cd\u30eb\u304c\u6a19\u6e96\u5bfe\u5fdc\u3055\u308c\u308b\u4e88\u5b9a\u3067\u3059\u3002\u3088\u308a\u591a\u304f\u306e SNS \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u5bfe\u5fdc\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u5834\u5408\u3001\u30aa\u30fc\u30d7\u30f3\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0 API\u3001\u307e\u305f\u306f Genesys Cloud Universal Messaging \u3068\u547c\u3070\u308c\u308b AppFoundry Marketplace\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u3059\u3079\u3066\u306e SNS \u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u4e00\u304b\u6240\u3067\u7ba1\u7406\u3067\u304d\u307e\u3059\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Genesys Cloud \u3067\u306f\u3001Facebook\u3001Instagram\u3001X\u30fbTwitter \u306a\u3069\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u6a2a\u65ad\u3059\u308b\u3042\u3089\u3086\u308b SNS \u3067\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u4e00\u3064\u306e\u7d71\u5408\u3055\u308c\u305f\u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9\u304b\u3089\u7ba1\u7406\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u4e00\u5143\u5316\u3055\u308c\u305f\u30d3\u30e5\u30fc\u306f\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u52b9\u7387\u5316\u3057\u3001\u60c5\u5831\u3092\u4e00\u8cab\u3057\u3066\u4fdd\u6301\u3059\u308b\u3053\u3068\u3067\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u3042\u3089\u3086\u308b\u30c1\u30e3\u30cd\u30eb\u3067\u3088\u308a\u8fc5\u901f\u304b\u3064\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">SNS \u4e0a\u306e\u3084\u308a\u53d6\u308a\u3092\u516c\u306e\u5834\u304b\u3089\u975e\u516c\u5f0f\u306a\u5834\u3078\u79fb\u884c\u3055\u305b\u308b\u306b\u306f\u3069\u3046\u3059\u308c\u3070\u3088\u3044\u3067\u3057\u3087\u3046\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>SNS \u4e0a\u306e\u516c\u958b\u6295\u7a3f\u306b\u8fc5\u901f\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u7406\u60f3\u3067\u3059\u3002\u305f\u3060\u3057\u3001\u30a2\u30ab\u30a6\u30f3\u30c8\u30c7\u30fc\u30bf\u3084\u4fdd\u8b77\u3055\u308c\u305f\u500b\u4eba\u60c5\u5831\uff08PPI\uff09\u3092\u958b\u793a\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u306a\u3069\u306e\u5834\u5408\u306b\u306f\u3001\u30d7\u30e9\u30a4\u30d9\u30fc\u30c8\u306a\u3084\u308a\u53d6\u308a\u306b\u5207\u308a\u66ff\u3048\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u3046\u3044\u3063\u305f\u72b6\u6cc1\u3067\u306f\u3001DM\u3092\u9001\u308b\u65e8\u3092\u4f1d\u3048\u308b\u516c\u958b\u8fd4\u4fe1\u3092\u6b8b\u3059\u306e\u304c\u6700\u9069\u3067\u3059\u3002\u3053\u3046\u3059\u308b\u3053\u3068\u3067\u3001\u305d\u306e\u3084\u308a\u53d6\u308a\u3092\u898b\u305f\u4ed6\u306e\u4eba\u305f\u3061\u304c\u3001\u3042\u306a\u305f\u304c\u8fc5\u901f\u306b\u89e3\u6c7a\u3057\u3088\u3046\u3068\u52aa\u3081\u305f\u3053\u3068\u3092\u77e5\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>Genesys Cloud \u3092\u4f7f\u3048\u3070\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u4f1a\u8a71\u3092\u516c\u958b\u304b\u3089\u975e\u516c\u958b\u3078\u3068\u7c21\u5358\u306b\u5207\u308a\u66ff\u3048\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u5b9f\u969b\u3001\u8fd4\u4fe1\u3092\u516c\u958b\u306b\u3059\u308b\u304b\u30c0\u30a4\u30ec\u30af\u30c8\u30e1\u30c3\u30bb\u30fc\u30b8\u306b\u3059\u308b\u304b\u3092\u5909\u66f4\u3059\u308b\u305f\u3081\u306e\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u30ea\u30b9\u30c8\u304c\u3042\u308a\u3001\u6700\u5927\u9650\u306e\u6587\u8108\u3092\u78ba\u4fdd\u3059\u308b\u305f\u3081\u3001\u540c\u3058\u4f1a\u8a71\u5185\u3067\u30b9\u30ec\u30c3\u30c9\u5316\u3055\u308c\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u3069\u306e\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3092\u78ba\u8a8d\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u3069\u306e SNS \u3092\u30c1\u30a7\u30c3\u30af\u3059\u308b\u304b\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u3001\u5bfe\u8c61\u8005\u3001\u4e88\u7b97\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u3002\u5927\u4f01\u696d\u306f\u3001\u9867\u5ba2\u304c\u305d\u3053\u3067\u81ea\u793e\u3092\u898b\u3064\u3051\u308b\u3053\u3068\u3092\u671f\u5f85\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u3044\u308b\u3059\u3079\u3066\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067 SNS \u4e0a\u306e\u5b58\u5728\u3092\u78ba\u7acb\u3059\u308b\u306e\u304c\u4e00\u822c\u7684\u3067\u3059\u3002\u5c0f\u898f\u6a21\u30d3\u30b8\u30cd\u30b9\u3067\u306f\u3001Facebook \u3084Instagram \u306a\u3069\u306e\u4e3b\u8981\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u6ce8\u529b\u3057\u3066\u3082\u3088\u3044\u3067\u3057\u3087\u3046\u3002\u30bf\u30fc\u30b2\u30c3\u30c8\u306b\u3088\u3063\u3066\u5229\u7528\u983b\u5ea6\u306e\u9ad8\u3044\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u7570\u306a\u308a\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u81ea\u52d5\u8eca\u677f\u91d1\u5e97\u304c TikTok \u3092\u3084\u308b\u5fc5\u8981\u306f\u5fc5\u305a\u3057\u3082\u3042\u308a\u307e\u305b\u3093\uff08\u305f\u3060\u3057\u3084\u308c\u3070\u76ee\u7acb\u3066\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u304c\uff09\u3002<\/p>\n<p>\u6700\u7d42\u7684\u306b\u306f\u3001SNS 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