{"id":190537,"date":"2026-05-11T14:10:30","date_gmt":"2026-05-11T21:10:30","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=capabilities&#038;p=190537"},"modified":"2026-05-11T14:10:46","modified_gmt":"2026-05-11T21:10:46","slug":"live-chat-software","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ja-jp\/capabilities\/live-chat-software","title":{"rendered":"\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; vib=&#8221;enable&#8221; css=&#8221;.vc_custom_1718732626463{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; el_class=&#8221;no-shadow&#8221;][vc_column]<div class=\"component breadcrumbs theme-\"><div class=\"links-row w-100 d-flex flex-wrap align-items-center justify-content-start\"><div class=\"link-col\"><a class=\"breadcrumb-link\" href=\"\/genesys-cloud\">Genesys Cloud CX<\/a><\/div><div class=\"link-col\"><a class=\"breadcrumb-link\" href=\"\/capabilities\/digital\">Digital customer engagement<\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;order-md-1 order-5&#8243;][vc_single_image image=&#8221;606935&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Genesys Cloud Web \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0<\/h1>\n<p 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css=&#8221;&#8221;]<\/p>\n<h2>Web \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3092\u901a\u3058\u3066\u898b\u8fbc\u307f\u5ba2\u3092\u60f9\u304d\u3064\u3051\u3001\u9867\u5ba2\u3078\u3068\u5909\u3048\u308b<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243; el_class=&#8221;order-md-1 order-5&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u4f1a\u8a71\u3092\u9014\u5207\u308c\u3055\u305b\u308b\u3053\u3068\u306a\u304f\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u7d99\u7d9a<\/h3>\n<p>Web \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u8cea\u554f\u306b\u56de\u7b54\u3057\u3001\u88fd\u54c1\u60c5\u5831\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 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flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22565280%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%2250%25%22%2C%22flair_left%22%3A%220%22%2C%22flair_transform%22%3A%22translateY(-50%25)%22%2C%22flair_classes%22%3A%22object-fit-cover%22%7D%5D&#8221; css=&#8221;.vc_custom_1743748185494{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_row][vc_column]<p>No Tour ID provided.<\/p>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u9867\u5ba2\u304c\u597d\u3080\u30c1\u30e3\u30cd\u30eb\u3092\u901a\u3058\u3066\u3001\u663c\u591c\u3092\u554f\u308f\u305a\u5bfe\u5fdc<\/h2>\n<p>\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u4e0d\u8981\u3001\u9045\u5ef6\u3082\u306a\u3057[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u4f1a\u8a71\u306e\u4e00\u6642\u505c\u6b62\u3068\u518d\u958b\u304c\u53ef\u80fd<\/h3>\n<p>\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u3092\u901a\u3058\u3066\u300124 \u6642\u9593 365 \u65e5\u4f53\u5236\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u6c38\u7d9a\u7684\u306a\u975e\u540c\u671f\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u306b\u3088\u308a\u3001\u9867\u5ba2\u306f\u4f55\u5ea6\u3082\u8aac\u660e\u3092\u7e70\u308a\u8fd4\u3059\u3053\u3068\u306a\u304f\u3001\u81ea\u5206\u304c\u671b\u3080\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u4f1a\u8a71\u3092\u7d99\u7d9a\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u7d44\u307f\u8fbc\u307f\u578b\u306e AI \u3092\u901a\u3058\u3066\u3001\u3088\u308a\u30b9\u30de\u30fc\u30c8\u306a\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe<\/h3>\n<p>Web 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class=\"h5\">\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u304c\u7c21\u5358<\/h3>\n<p>\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u7528\u306e\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u306f\u3001\u308f\u305a\u304b\u6570\u5206\u3067\u8a2d\u5b9a\u3068\u5c0e\u5165\u3092\u5b8c\u4e86\u3057\u307e\u3059\u3002\u30ce\u30fc\u30b3\u30fc\u30c9\u5b9f\u88c5\u3084\u30ed\u30fc\u30b3\u30fc\u30c9\u5b9f\u88c5\u3092\u4f7f\u7528\u3057\u3066\u3001\u30d3\u30b8\u30e5\u30a2\u30eb\u30d9\u30fc\u30b9\u304a\u3088\u3073\u6a5f\u80fd\u30d9\u30fc\u30b9\u306e\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3092\u5b9f\u884c\u3067\u304d\u307e\u3059\u3002IT \u90e8\u9580\u306e\u30b5\u30dd\u30fc\u30c8\u306f\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u5b8c\u5168\u306a\u30ab\u30b9\u30bf\u30de\u30a4\u30ba<\/h3>\n<p>\u7ba1\u7406\u8005\u306b\u306f\u3001\u696d\u52d9\u30d5\u30ed\u30fc\u306e\u30ed\u30b8\u30c3\u30af\u3092\u8fc5\u901f\u306b\u69cb\u7bc9\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u3001<a href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/featured?_gl=1*4tez34*_gcl_au*MTExNjkyNTk0LjE3NTAwODc0MDQ.*_ga*MTE0Mjg1NTM4Mi4xNzQxOTcyOTE5*_ga_WMDFV6Y7G2*czE3NTYyNDM0MTckbzI2OCRnMSR0MTc1NjI0NTI4MiRqNjAkbDAkaDA.\">\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30fc\u30fb\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3<\/a>\u3092\u7d71\u5408\u3067\u304d\u308b\u80fd\u529b\u304c\u4e0e\u3048\u3089\u308c\u308c\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u3069\u3053\u304b\u3089\u3067\u3082\u4f1a\u8a71\u3092\u958b\u59cb<\/h3>\n<p>Web 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class=\"text-22\">\u306e\u6d88\u8cbb\u8005\u304c\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u306e\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u304c\u6700\u3082\u597d\u307e\u3057\u3044\u30c1\u30e3\u30cd\u30eb\u3067\u3042\u308b\u3068\u56de\u7b54<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/state-of-cx\"><strong>\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u73fe\u72b6\u306b\u95a2\u3059\u308b\u30ec\u30dd\u30fc\u30c8\u300d \u7b2c\uff15\u7248 Genesys 2025<\/strong><\/a>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Genesys Cloud Web \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0 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!important;}&#8221;][vc_row r_gutter_size=&#8221;gutter-small&#8221; background_color=&#8221;bgc-glass&#8221; equal_height=&#8221;yes&#8221; el_class=&#8221;py-3 px-1 px-lg-3 rounded mt-0&#8243;][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u9867\u5ba2\u306e\u30d2\u30fc\u30ed\u30fc\u306b<\/h2>\n<p>\u30c4\u30fc\u30eb\u3001\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3001\u878d\u901a\u6027\u3092\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u554f\u984c\u3092\u3088\u308a\u8fc5\u901f\u306b\u89e3\u6c7a\u3057\u3001\u5353\u8d8a\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u5b9f\u73fe\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column el_class=&#8221;mt-2&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 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class=\"h5\">\u78ba\u5b9f\u304b\u3064\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8<\/h3>\n<p>\u30e9\u30a4\u30d6\u30fb\u30c1\u30e3\u30c3\u30c8\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u306f\u7570\u306a\u308a\u3001Web \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u306f\u3001\u8ffd\u8de1\u3055\u308c\u305f Web \u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3068\u30e2\u30d0\u30a4\u30eb\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3001\u4f1a\u8a71\u5c65\u6b74\u3092\u901a\u3058\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u306b\u95a2\u3059\u308b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30d3\u30e5\u30fc\u3092\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u63d0\u4f9b\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 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width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u8a8d\u8a3c\u6e08\u307f\u306e Web \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0<\/h3>\n<p>\u9867\u5ba2\u3092\u77e5\u308b\u30e6\u30fc\u30b6\u30fc\u304c\u3069\u306e\u30d6\u30e9\u30a6\u30b6\u30fc\u3092\u5229\u7528\u3059\u308b\u304b\u306b\u304b\u304b\u308f\u3089\u305a\u3001\u3044\u304b\u306a\u308b\u6642\u9593\u306e\u30ed\u30b0\u30a4\u30f3\u306b\u304a\u3044\u3066\u3082\u3001\u5f53\u8a72\u30e6\u30fc\u30b6\u30fc\u3092\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u4e00\u4eba\u3072\u3068\u308a\u306e\u9867\u5ba2\u306b\u5408\u308f\u305b\u3066\u7c21\u5358\u306b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3067\u304d\u308b\u3053\u3068\u3092\u610f\u5473\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u30ea\u30c3\u30c1\u30e1\u30c3\u30bb\u30fc\u30b8\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/h3>\n<p>\u3088\u308a\u9ad8\u6a5f\u80fd\u3067\u76f4\u611f\u7684\u3001\u304b\u3064\u30b9\u30e0\u30fc\u30ba\u306a\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u30af\u30a4\u30c3\u30af\u30ea\u30d7\u30e9\u30a4\u3001\u30ab\u30fc\u30c9\u3001\u30ab\u30eb\u30fc\u30bb\u30eb\u3001\u7d75\u6587\u5b57\u3001\u6dfb\u4ed8\u30d5\u30a1\u30a4\u30eb\u306a\u3069\u3092\u5229\u7528\u3057\u3066\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3088\u308a\u8fc5\u901f\u306b\u89e3\u6c7a\u3067\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 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equal_height=&#8221;yes&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u9867\u5ba2\u4e8b\u4f8b\u3092\u898b\u308b<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-4&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ja-jp\/customer-stories\" target=\"\" rel=\"\">\u3059\u3079\u3066\u306e\u9867\u5ba2\u4e8b\u4f8b\u306f\u3053\u3061\u3089<\/a><\/div>[\/vc_column][vc_column]<div class=\"component-customer-carousel default-layout\" data-current-active=\"0\" data-layout=\"default\" data-count=\"2\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item active\"><a class=\"logo-nav\" aria-label=\"View Virgin Atlantic story\" title=\"Virgin Atlantic\" href=\"#548327\"><img decoding=\"async\" class=\"company-logo\" alt=\"Virgin atlantic x300\" src=\"https:\/\/www.genesys.com\/media\/virgin-atlantic-x300.png\" width=\"300\" height=\"72\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Rabobank story\" title=\"Rabobank\" href=\"#516266\"><img decoding=\"async\" class=\"company-logo\" alt=\"Rabobank logo x250\" src=\"https:\/\/www.genesys.com\/media\/Rabobank-logo-x250.png\" width=\"250\" height=\"67\"><\/a><\/div><\/div><div class=\"carousel-content-col\"><button aria-label=\"Previous panel\" title=\"Previous panel\" class=\"prev-control carousel-controls hidden\"><\/button><div class=\"customer-content active\" data-href=\"548327\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/virgin-atlantic\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Virgin atlantic hero\" src=\"https:\/\/www.genesys.com\/media\/Virgin-Atlantic_hero.png\" width=\"652\" height=\"352\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-xl\">\u300cGenesys Web \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0 \u3092\u5229\u7528\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u5f53\u793e\u306f\u554f\u3044\u5408\u308f\u305b\u306e\u30af\u30ed\u30fc\u30ba\u4ef6\u6570\u3092\u3001\u4ee5\u524d\u5229\u7528\u3057\u3066\u3044\u305f\u5f93\u6765\u306e\u88fd\u54c1\u3068\u6bd4\u3079\u3066 220% \u5897\u52a0\u3067\u304d\u307e\u3057\u305f\u3002\u3064\u307e\u308a\u3001\u5f53\u793e\u306f\u52b9\u7387\u3092\u500d\u5897\u3055\u305b\u305f\u306e\u3067\u3059\u3002\u300d<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">\u9867\u5ba2\u4e8b\u4f8b\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"516266\" data-index=\"1\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/rabobank\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Thom kokhuis, head of conversational banking, rabobank\" src=\"https:\/\/www.genesys.com\/media\/Rabobank-website-hero-image-626x352-1.jpg\" width=\"626\" height=\"352\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-xl\">\u300cWeb \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u306f\u96fb\u8a71\u5bfe\u5fdc\u3068\u6bd4\u3079\u3066 25\uff05 \u52b9\u7387\u7684\u3067\u3042\u308b\u305f\u3081\u3001\u4eba\u54e1\u3092\u5897\u3084\u3059\u3053\u3068\u306a\u304f\u3001\u3088\u308a\u591a\u304f\u306e\u9867\u5ba2\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u300d<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">\u9867\u5ba2\u4e8b\u4f8b\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a><\/div><button aria-label=\"Next panel\" title=\"Next panel\" class=\"next-control carousel-controls\"><\/button><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8221;%5B%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"\/ja-jp\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"_blank\" rel=\"\"><div class=\"row align-items-center image-stack-flipped card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"474\" height=\"298\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/Gartner_MQ_Chunkers_2025.png\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p><img decoding=\"async\" class=\"attachment-thumbnail size-thumbnail vc_single_image-img\" style=\"max-width: 175px;\" src=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg\" sizes=\"(max-width: 264px) 100vw, 264px\" srcset=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 264w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 300w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 566w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 1244w\" alt=\"Gartner logo\" width=\"264\" height=\"61\" \/><\/p>\n<p class=\"font-weight-bold\">Gartner\u00ae Contact Center as a Service \u306e\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8 2025 \u5e74\u7248<\/p>\n<p class=\"h5\">\u30ac\u30fc\u30c8\u30ca\u30fc\u306f Genesys \u3092 11 \u5e74\u9023\u7d9a\u3067\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u4f4d\u7f6e\u4ed8\u3051<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">Gartner\u30ec\u30dd\u30fc\u30c8\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row css=&#8221;.vc_custom_1669151417686{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Genesys \u304c\u63d0\u4f9b\u3059\u308b\u305d\u306e\u4ed6\u306e\u6a5f\u80fd\u3092\u898b\u308b<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-6&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ja-jp\/capabilities\" target=\"\" rel=\"\">\u3059\u3079\u3066\u306e\u6a5f\u80fd\u3092\u898b\u308b<\/a><\/div>[\/vc_column][vc_column]<div class=\"capability-list icon-card-bg row gutter-small\"><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/email-contact-center\"><div class=\"card-body\"><h3 class=\"h5\">E \u30e1\u30fc\u30eb<\/h3><p>E \u30e1\u30fc\u30eb\u306f CX \u306b\u304a\u3044\u3066\u4eca\u3082\u91cd\u8981\u306a\u30c1\u30e3\u30cd\u30eb\u306e 1 \u3064\u3067\u3059\u3002E \u30e1\u30fc\u30eb\u306b\u3088\u308b\u30b5\u30dd\u30fc\u30c8\u6a5f\u80fd\u3092\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3059\u308b\u306a\u3089\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u306b\u7d44\u307f\u8fbc\u307e\u308c\u305f\u7ba1\u7406\u30c4\u30fc\u30eb\u304c\u52b9\u679c\u7684\u3067\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/sms-messaging\"><div class=\"card-body\"><h3 class=\"h5\">SMS \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0<\/h3><p>\u5e83\u304f\u666e\u53ca\u3057\u3066\u3044\u308b\u30e2\u30d0\u30a4\u30eb\u30c1\u30e3\u30cd\u30eb\u3092\u4f7f\u7528\u3059\u308c\u3070\u3001\u9867\u5ba2\u306b\u30b9\u30e0\u30fc\u30ba\u306b\u30b3\u30f3\u30bf\u30af\u30c8\u3067\u304d\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/social-media-customer-service\"><div class=\"card-body\"><h3 class=\"h5\">SNS \u3068\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30a2\u30d7\u30ea<\/h3><p>WhatsApp\u3001Facebook\u3001Instagram \u306a\u3069\u3001\u591a\u304f\u306e\u9867\u5ba2\u306b\u5229\u7528\u3055\u308c\u3066\u3044\u308b\u4eba\u6c17\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u901a\u3058\u3066\u9867\u5ba2\u3068\u3084\u308a\u53d6\u308a\u3057\u307e\u3057\u3087\u3046\u3002\u305d\u3057\u3066\u30bd\u30fc\u30b7\u30e3\u30eb\u30ea\u30b9\u30cb\u30f3\u30b0\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u3001\u9867\u5ba2\u306e\u610f\u898b\u3092\u53d6\u308a\u8fbc\u307f\u307e\u3057\u3087\u3046\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/co-browse-screenshare\"><div class=\"card-body\"><h3 class=\"h5\">\u30b3\u30d6\u30e9\u30a6\u30ba\u3068\u753b\u9762\u5171\u6709<\/h3><p>\u9867\u5ba2\u304c\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u554f\u3044\u5408\u308f\u305b\u308b\u7406\u7531\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002 \u9867\u5ba2\u306b\u554f\u984c\u306e\u89e3\u6c7a\u65b9\u6cd5\u3092\u793a\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/digital\"><div class=\"card-body\"><h3 class=\"h5\">\u30c7\u30b8\u30bf\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8<\/h3><p>\u7dcf\u5408\u7684\u306a\u4e00\u9023\u306e\u30c7\u30b8\u30bf\u30eb\u6a5f\u80fd\u3067\u30c1\u30fc\u30e0\u3092\u652f\u63f4\u3059\u308b\u304b\u3001\u3054\u81ea\u8eab\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/knowledge-management\"><div class=\"card-body\"><h3 class=\"h5\">\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30c4\u30fc\u30eb<\/h3><p>\u5e38\u306b\u9069\u5207\u306a\u60c5\u5831\u3092\u63d0\u4f9b\u3059\u308b\u3001AI \u30d9\u30fc\u30b9\u306e\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30c4\u30fc\u30eb\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/virtual-agents\"><div class=\"card-body\"><h3 class=\"h5\">\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/h3><p>\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u7406\u89e3\u3057\u3066\u4eba\u9593\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u306e\u3088\u3046\u306b\u884c\u52d5\u3059\u308b AI \u30d9\u30fc\u30b9\u306e\u30dc\u30c3\u30c8\u306b\u3088\u308a\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u6539\u5584\u3057\u3066\u5e38\u306b\u512a\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/predictive-web-engagement\"><div class=\"card-body\"><h3 class=\"h5\">\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6 Web \u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6a5f\u80fd<\/h3><p>AI \u3092\u6d3b\u7528\u3057\u305f\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3067\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u9867\u5ba2\u306e\u300c\u91cd\u8981\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u300d\u306b\u6700\u9069\u306a\u30aa\u30d5\u30a1\u30fc\u3084\u30ea\u30bd\u30fc\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3057\u3087\u3046\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/messaging-apps\"><div class=\"card-body\"><h3 class=\"h5\">\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30a2\u30d7\u30ea<\/h3><p>\u30b5\u30fc\u30d3\u30b9\u3092\u52b9\u7387\u5316\u3057\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u81ea\u52d5\u5316\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/work-automation-and-task-routing\"><div class=\"card-body\"><h3 class=\"h5\">\u696d\u52d9\u306e\u81ea\u52d5\u5316<\/h3><p>\u6b63\u78ba\u3067\u4e00\u8cab\u6027\u306e\u3042\u308b\u30c7\u30fc\u30bf\u3092\u4f7f\u7528\u3057\u3001\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u5168\u4f53\u3067\u3088\u308a\u591a\u304f\u306e\u60c5\u5831\u306b\u57fa\u3065\u3044\u305f\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3044\u307e\u3059\u3002<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Web \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u306b\u3088\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u30ec\u30d9\u30eb\u30a2\u30c3\u30d7<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-6&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ja-jp\/resources\" target=\"\" rel=\"\">\u3059\u3079\u3066\u306e\u30ea\u30bd\u30fc\u30b9\u306f\u3053\u3061\u3089<\/a><\/div>[\/vc_column][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-4 scrollable-row\"><div class=\"col-12 primary-item grid-item card-col item-image grid_type-capabilities\"><a class=\"card w-100 h-100 bgc-lgray component-cta-block centered cta-text-end\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/ai-and-automation\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset default-thumb\"><img decoding=\"async\" class=\"rounded\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><p class=\"assettag\">\u6a5f\u80fd<\/p><h3 class=\"item-title\">\u4eba\u5de5\u77e5\u80fd\u3068\u81ea\u52d5\u5316<\/h3><p class=\"brief-desc text-20 mb-0\">Genesys AI\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306eAI\u6d3b\u7528\u306b\u3088\u308b\u81ea\u52d5\u5316\u30fb\u7121\u4eba\u5316\u30fbAI\u81ea\u52d5\u5fdc\u7b54\u3092\u5b9f\u73fe\u3002\u9867\u5ba2\u306b\u6700\u9069\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3001\u5f93\u696d\u54e1\u306e\u50cd\u304d\u3084\u3059\u3055\u3082\u6539\u5584\u3057\u307e\u3059\u3002<\/p><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/measure-what-matters_employee-satisfaction\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-Page-CIN-MW540x300-px-3.png\" height=\"300\" width=\"540\" alt=\"Employee satisfaction ebook\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title h6\">\u5f93\u696d\u54e1\u306e\u6e80\u8db3\u5ea6\u3001\u6b63\u3057\u3044 \u6307\u6a19\u306e\u9078\u3073\u65b9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/values-agent-performance\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured-img-human-values-report.jpg\" height=\"480\" width=\"880\" alt=\"Featured img human values report\"><\/div><div class=\"card-body text-col\"><h3 class=\"item-title h6\">\u8abf\u67fb\u30ec\u30dd\u30fc\u30c8\uff1a\u30cf\u30a4\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u751f\u307f\u51fa\u3059\u5f93\u696d\u54e1\u306e\u4fa1\u5024\u89b3\u304c\u512a\u79c0\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u7528\u30b7\u30b9\u30c6\u30e0\u3092\u751f\u3080<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-article\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/article\/three-employee-experience-benefits-of-ai-technology\"><div class=\"thumbnail-col thubmnail default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Web article<\/p><h3 class=\"item-title h6\">AI\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u304c\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u3082\u305f\u3089\u30593\u3064\u306e\u30e1\u30ea\u30c3\u30c8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1741334683100{background-image: url(https:\/\/www.genesys.com\/media\/Threads-Right-Wave.png?id=549945) !important;}&#8221; el_class=&#8221;px-0 py-2 px-md-5 py-md-5&#8243; el_id=&#8221;demo&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u9867\u5ba2\u304c\u6c17\u8efd\u306b\u4f1a\u8a71\u3092\u59cb\u3081\u3089\u308c\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046<\/h2>\n<p>\u30c7\u30e2\uff08\u7121\u6599\uff09\u3092\u4eca\u3059\u3050\u3054\u4f9d\u983c\u304f\u3060\u3055\u3044\u3002Genesys \u306e\u30af\u30e9\u30a6\u30c9\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30fb\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u304cWeb \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3092\u901a\u3058\u3066\u3001\u3044\u304b\u306b\u5bb9\u6613\u306b\u8cb4\u793e\u30d6\u30e9\u30f3\u30c9\u3092\u30c7\u30b8\u30bf\u30eb\u5316\u3055\u305b\u308b\u304b\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002\u9867\u5ba2\u304c\u5e0c\u671b\u3059\u308b\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3044\u3066\u3001\u30ea\u30c3\u30c1\u306a\u975e\u540c\u671f\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u306e\u4f1a\u8a71\u3092\u5229\u7528\u3057\u3066\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3059\u308b\u3053\u3068\u304b\u3089\u59cb\u3081\u307e\u3057\u3087\u3046\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init no-bg-form yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">\u3088\u3046\u3053\u305d<\/span> <span id=\"person_info\"><span class=\"person_last\"><\/span>&nbsp;<span class=\"person_first\"><\/span> \u69d8<\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\u5225\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u60c5\u5831\u3092\u5165\u529b\u3057\u307e\u3059\u304b\uff1f<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"\u4f1a\u793e\u3067\u304a\u4f7f\u3044\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u3054\u5165\u529b\u304f\u3060\u3055\u3044\u3002\">\n        <label for=\"fe644\">\u4f1a\u793e\u3067\u304a\u4f7f\u3044\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u3054\u5165\u529b\u304f\u3060\u3055\u3044\u3002<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/capabilities\/190537\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ja-jp\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/capabilities\/190537\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"509263\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"E\u30e1\u30fc\u30eb\" placeholder=\"E\u30e1\u30fc\u30eb\">\n        <label for=\"fe192\">E\u30e1\u30fc\u30eb<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\u6c0f\">\n        <label for=\"fe191\">\u6c0f<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\u540d\">\n        <label for=\"fe190\">\u540d<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\u96fb\u8a71\u756a\u53f7\uff08\u534a\u89d2\u6570\u5b57\uff09\">\n        <label for=\"fe215\">\u96fb\u8a71\u756a\u53f7\uff08\u534a\u89d2\u6570\u5b57\uff09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219_jp\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"C-Level\">\u793e\u9577\u3001\u53d6\u7de0\u5f79<\/option><option value=\"VP\">\u57f7\u884c\u5f79\u54e1\u3001\u672c\u90e8\u9577<\/option><option value=\"Director\">\u90e8\u9577\u3001\u6b21\u9577\u3001\u5ba4\u9577\u3001\u30bb\u30f3\u30bf\u30fc\u9577<\/option><option value=\"Manager\">\u8ab2\u9577\u3001<\/option><option value=\"Staff\">\u4fc2\u9577\u3001\u4e3b\u4efb\u3001\u30ea\u30fc\u30c0\u30fc\u3001\u4e00\u822c\u793e\u54e1\u3001\u62c5\u5f53\u8005<\/option><option value=\"Unknown\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe219_jp\">\u5f79\u8077\u30ec\u30d9\u30eb<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Collections\">\u50b5\u6a29\u7ba1\u7406\u30fb\u50b5\u6a29\u56de\u53ce<\/option><option value=\"Contact Center Management\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u7ba1\u7406<\/option><option value=\"Customer Experience\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/option><option value=\"Customer Service\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9<\/option><option value=\"Ecommerce\/Digital Channels\">\u96fb\u5b50\u5546\u53d6\u5f15\/\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb<\/option><option value=\"Finance\">\u8ca1\u52d9\u90e8<\/option><option value=\"Human Resources\">\u4eba\u4e8b\u90e8<\/option><option value=\"Information Technology\">\u60c5\u5831\u6280\u8853<\/option><option value=\"IT Architecture\">IT\/\u60c5\u5831\u6280\u8853<\/option><option value=\"Marketing\">\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0<\/option><option value=\"Operations \/ Process Management\">\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9<\/option><option value=\"Production Management\">\u751f\u7523\u7ba1\u7406<\/option><option value=\"Purchasing\">\u8cfc\u8cb7<\/option><option value=\"Sales\">\u55b6\u696d<\/option><option value=\"Unknown\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe218\">\u8077\u7a2e<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\u9280\u884c<\/option><option value=\"Business Services\">\u305d\u306e\u4ed6\u30b5\u30fc\u30d3\u30b9\u696d\u5168\u822c<\/option><option value=\"Capital Markets\">\u8a3c\u5238\u30fb\u30ab\u30fc\u30c9\u30fb\u305d\u306e\u4ed6\u91d1\u878d<\/option><option value=\"Communications\">IT\u30fb\u60c5\u5831\u901a\u4fe1<\/option><option value=\"Consumer Products\">\u6d88\u8cbb\u8ca1<\/option><option value=\"Defense & Intelligence\">\u9632\u885b<\/option><option value=\"Education & Non-Profit\">\u5b66\u6821\u30fb\u975e\u55b6\u5229\u56e3\u4f53<\/option><option value=\"Energy & Utilities\"> \u30a8\u30cd\u30eb\u30ae\u30fc\uff08\u96fb\u529b\u30fb\u30ac\u30b9\u30fb\u6c34\u9053\uff09<\/option><option value=\"Entertainment\">\u30a8\u30f3\u30bf\u30fc\u30c6\u30a4\u30f3\u30e1\u30f3\u30c8<\/option><option value=\"Government\">\u884c\u653f\u6a5f\u95a2<\/option><option value=\"Insurance\">\u4fdd\u967a<\/option><option value=\"Life Sciences\">\u30d0\u30a4\u30aa\u30fb\u88fd\u85ac\u30fb\u533b\u7642\u6a5f\u5668\u88fd\u9020 <\/option><option value=\"Logistics\">\u904b\u8f38\u30fb\u7269\u6d41<\/option><option value=\"Manufacturing\">\u88fd\u9020<\/option><option value=\"Providers\">\u75c5\u9662\u30fb\u533b\u7642\u30fb\u4ecb\u8b77\u30b5\u30fc\u30d3\u30b9<\/option><option value=\"Retailers\">\u6d41\u901a\u30fb\u5c0f\u58f2<\/option><option value=\"Technology\">\u30c6\u30af\u30ce\u30ed\u30b8\u30fc<\/option><option value=\"Travel & Hospitality\">\u65c5\u884c\u30fb\u30db\u30c6\u30eb\u30fb\u98f2\u98df\u30fb\u822a\u7a7a\u30fb\u4ea4\u901a<\/option><option value=\"Other\">\u305d\u306e\u4ed6<\/option>\n        <\/select>\n        <label for=\"fe221\">\u696d\u754c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\u4f1a\u793e\u540d\">\n        <label for=\"fe193\">\u4f1a\u793e\u540d<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\u90fd\u9053\u5e9c\u770c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\u5f79\u8077\">\n        <label for=\"fe220\">\u5f79\u8077<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\u691c\u8a0e\u4e2d<\/option><option value=\"Gathering business requirements\">\u30d3\u30b8\u30cd\u30b9\u8981\u4ef6\u3092\u307e\u3068\u3081\u308b<\/option><option value=\"Comparing solutions\">\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6bd4\u8f03\u3059\u308b<\/option><option value=\"Ready for a conversation\">\u76f8\u8ac7\u3092\u5e0c\u671b\u3059\u308b<\/option>\n        <\/select>\n        <label for=\"fe222\">\u95b2\u89a7\u76ee\u7684<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1\uff5e20\u5e2d<\/option><option value=\"21-50\">21\uff5e50\u5e2d<\/option><option value=\"51-100\">51\uff5e100\u5e2d<\/option><option value=\"101-300\">101\uff5e300\u5e2d<\/option><option value=\"301-500\">301\uff5e500\u5e2d<\/option><option value=\"501-1000\">501\uff5e1000\u5e2d<\/option><option value=\">1000\">>1000\u5e2d<\/option><option value=\"No Contact Center\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u3082\u3063\u3066\u3044\u307e\u305b\u3093<\/option><option value=\"Don't Know\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe225\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5e2d\u6570\u3092\u304a\u9078\u3073\u304f\u3060\u3055\u3044\u3002<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u95a2\u3059\u308b\u60c5\u5831\u3092\u3001\u30e1\u30fc\u30eb\u3084\u96fb\u8a71\u3067\u9023\u7d61\u3059\u308b\u3053\u3068\u306b\u540c\u610f\u3057\u307e\u3059<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">\u30b8\u30a7\u30cd\u30b7\u30b9\u304b\u3089\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u3092\u5e0c\u671b\u3059\u308b<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\u30c7\u30e2\u3092\u898b\u308b\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\u30c7\u30e2\u3092\u898b\u308b\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/ja-jp\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text css=&#8221;&#8221; el_class=&#8221;thank-you&#8221;]<\/p>\n<p class=\"h4\">\u3054\u95a2\u5fc3\u3092\u304a\u5bc4\u305b\u3044\u305f\u3060\u304d\u3001\u8aa0\u306b\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3002<\/p>\n<p>\u5f0a\u793e\u62c5\u5f53\u3088\u308a\u3001\u6298\u308a\u8fd4\u3057\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u8abf\u6574\u306e\u3054\u9023\u7d61\u3092\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u3088\u304f\u3042\u308b\u8cea\u554f<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"component-accordion-container no-title\" data-display=\"accordion\"><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Web \u30b5\u30a4\u30c8\u4e0a\u306e\u30c1\u30e3\u30c3\u30c8\u3068\u3001 Web \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u306e\u9055\u3044\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Web \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\uff08\u975e\u540c\u671f\u30c1\u30e3\u30c3\u30c8\u3084\u975e\u540c\u671f\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3068\u3082\u547c\u3070\u308c\u308b\uff09\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u9867\u5ba2\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u901a\u3058\u3066\u554f\u984c\u3092\u8fc5\u901f\u306b\u89e3\u6c7a\u3067\u304d\u307e\u3059\u3002Web \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u306f\u3001\u975e\u540c\u671f\u901a\u4fe1\u3092\u63a1\u7528\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u9867\u5ba2\u304c\u4efb\u610f\u306e\u30c7\u30d0\u30a4\u30b9\u4e0a\u3067\u3001\u3044\u3064\u3067\u3082\u4f01\u696d\u30d6\u30e9\u30f3\u30c9\u3068\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u304c\u884c\u3048\u308b\u3053\u3068\u3092\u610f\u5473\u3057\u307e\u3059\u3002Web \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3067\u306f\u3001\u9867\u5ba2\u304c\u4f1a\u8a71\u3092\u4e00\u6642\u505c\u6b62\u3057\u3066\u5f8c\u3067\u518d\u958b\u3057\u305f\u5834\u5408\u3082\u3001\u305d\u306e\u5c65\u6b74\u306f\u9867\u5ba2\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u53cc\u65b9\u306b\u6b8b\u308a\u307e\u3059\u3002<\/p>\n<p>\u4e00\u65b9\u3001\u540c\u671f\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u307e\u305f\u306f Web \u30c1\u30e3\u30c3\u30c8\u306f\u3001\u77ed\u671f\u9593\u306e\u72ec\u7acb\u3057\u305f\u30c1\u30e3\u30c3\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u3082\u306e\u3067\u3042\u308a\u3001\u3053\u306e\u5834\u5408\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u9867\u5ba2\u3068\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u884c\u3046\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u5404\u4f1a\u8a71\u306b\u306f\u59cb\u307e\u308a\u3068\u7d42\u308f\u308a\u304c\u3042\u308a\u3001\u901a\u5e38\u306f\u5373\u5ea7\u306b\u5fdc\u7b54\u304c\u8fd4\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>\u6ce8\uff1aGenesys Cloud Web \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3068\u306f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u63d0\u4f9b\u3059\u308b\u30cd\u30a4\u30c6\u30a3\u30d6\u306e\u975e\u540c\u671f\u30c1\u30e3\u30c3\u30c8\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3042\u308a\u300124 \u6642\u9593 365 \u65e5\u4f53\u5236\u3067\u5229\u7528\u3067\u304d\u307e\u3059\u3002Genesys Cloud Web \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0 \u306f\u975e\u540c\u671f\u306e\u30c1\u30e3\u30c3\u30c8\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u306f\u3042\u308b\u3082\u306e\u306e\u3001\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u306f\u73fe\u5728\u306e\u4f1a\u8a71\u3092\u6d88\u53bb\u3059\u308b\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u5229\u7528\u3067\u304d\u307e\u3059\u3002\u904b\u7528\u52b9\u7387\u3092\u9ad8\u3081\u308b\u305f\u3081\u3001\u73fe\u5728\u306e\u4f1a\u8a71\u304c\u6d88\u53bb\u3055\u308c\u308b\u3068\u3001\u73fe\u5728\u30ad\u30e5\u30fc\u306b\u4fdd\u7559\u4e2d\u306e\u4f1a\u8a71\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5bfe\u5fdc\u4e2d\u306e\u4f1a\u8a71\u3082\u5207\u65ad\u3055\u308c\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u9867\u5ba2\u304c\u6700\u3082\u3088\u304f\u4f7f\u7528\u3057\u3066\u3044\u308b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u3053\u306e 1 \u5e74\u3067\u3001\u4e16\u754c\u4e2d\u306e\u6d88\u8cbb\u8005\u306f\u3001\u4f01\u696d\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u884c\u3046\u969b\u306b\u3001\u97f3\u58f0\u30c1\u30e3\u30cd\u30eb\u3088\u308a\u3082\u30c7\u30b8\u30bf\u30eb\u30fb\u30c1\u30e3\u30cd\u30eb\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u304c\u591a\u304f\u306a\u308a\u307e\u3057\u305f\u3002\u5b9f\u969b\u3001\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u73fe\u72b6\u300d\u30ec\u30dd\u30fc\u30c8\u306b\u3088\u308b\u3068\u3001\u7d04 72% \u306e\u6d88\u8cbb\u8005\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u96fb\u5b50\u30e1\u30fc\u30eb\u3092\u4f7f\u7528\u3057\u3066\u304a\u308a\u300168% \u304c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u96fb\u8a71\u3092\u304b\u3051\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30a2\u30d7\u30ea\u3082\u3001CX \u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u304a\u3044\u3066\u4eba\u6c17\u304c\u4e0a\u304c\u308a\u7d9a\u3051\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306f\u3001CX \u306e\u6b74\u53f2\u306b\u304a\u3044\u3066\u6975\u3081\u3066\u91cd\u5927\u306a\u6307\u6a19\u3068\u306a\u308b\u3082\u306e\u3067\u3059\u3002<\/p>\n<p>\u30c7\u30b8\u30bf\u30eb\u306f\u97f3\u58f0\u306b\u4ee3\u308f\u308b\u30c1\u30e3\u30cd\u30eb\u3068\u3057\u3066\u3001\u3082\u306f\u3084\u5468\u8fba\u7684\u306a\u5b58\u5728\u3067\u306f\u306a\u304f\u306a\u3063\u3066\u3044\u308b\u306e\u3067\u3059\u3002\u4eca\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3092\u901a\u3058\u3066\u9867\u5ba2\u306e\u30a8\u30f3\u30d1\u30ef\u30fc\u30e1\u30f3\u30c8\u3092\u5b9f\u73fe\u3059\u308b\u306b\u306f\u3001\u30b3\u30cd\u30af\u30c6\u30c3\u30c9\u578b\u306e\u97f3\u58f0\u3001\u304a\u3088\u3073\u30c7\u30b8\u30bf\u30eb\u6226\u7565\u3092\u63a1\u7528\u3059\u308b\u3053\u3068\u304c\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u5fc5\u9808\u3068\u8a00\u3048\u307e\u3059\u3002\u4eca\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3092\u901a\u3058\u3066\u9867\u5ba2\u306e\u30a8\u30f3\u30d1\u30ef\u30fc\u30e1\u30f3\u30c8\u3092\u5b9f\u73fe\u3059\u308b\u306b\u306f\u3001\u30b3\u30cd\u30af\u30c6\u30c3\u30c9\u578b\u306e\u97f3\u58f0\u3001\u304a\u3088\u3073\u30c7\u30b8\u30bf\u30eb\u6226\u7565\u3092\u63a1\u7528\u3059\u308b\u3053\u3068\u304c\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u5fc5\u9808\u3068\u8a00\u3048\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30cd\u30a4\u30c6\u30a3\u30d6\u306a\u975e\u540c\u671f\u6a5f\u80fd\u304c\u91cd\u8981\u3067\u3042\u308b\u7406\u7531\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u30cd\u30a4\u30c6\u30a3\u30d6\u306e\u975e\u540c\u671f\u6a5f\u80fd\u306b\u3088\u308a\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30a2\u30d7\u30ea\u3092\u901a\u3058\u3066 24 \u6642\u9593 365 \u65e5\u4f53\u5236\u306e Web \u30d7\u30ec\u30bc\u30f3\u30b9\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u305f\u3068\u3048\u3070\u3001\u9867\u5ba2\u304c\u30da\u30fc\u30b8\u3092\u5909\u66f4\u3057\u305f\u5834\u5408\u3084\u3001\u30cd\u30a4\u30c6\u30a3\u30d6\u306e Genesys Messenger 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class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u4f01\u696d\u304c\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u3092\u4f7f\u7528\u3059\u308b\u7406\u7531\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u4f01\u696d\u306f\u30e9\u30a4\u30d6\u30fb\u30c1\u30e3\u30c3\u30c8\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u5b9f\u88c5\u3092\u691c\u8a0e\u3057\u3066\u3044\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002\u3057\u304b\u3057\u3001\u5b9f\u969b\u306b\u306f Web \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3053\u305d\u304c\u5fc5\u8981\u306a\u306e\u3067\u3059\u3002\u4f01\u696d\u304c\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u3088\u308a\u3082 Web \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3092\u5229\u7528\u3059\u3079\u304d\u7406\u7531\u3068\u3057\u3066\u306f\u3001\u6b21\u306e 4 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\/>\n\u30ce\u30fc\u30b3\u30fc\u30c9\u307e\u305f\u306f\u30ed\u30fc\u30b3\u30fc\u30c9\u306e\u5c0e\u5165\u30aa\u30d7\u30b7\u30e7\u30f3\u306b\u3088\u308a\u3001\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u4f01\u696d\u304c\u3001IT \u30c1\u30fc\u30e0\u3084\u9ad8\u4fa1\u306a\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u958b\u767a\u30ea\u30bd\u30fc\u30b9\u306b\u4f9d\u5b58\u3059\u308b\u3053\u3068\u306a\u304f\u3001Web \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3092\u8fc5\u901f\u306b\u5b9f\u88c5\u3067\u304d\u307e\u3059\u3002<\/li>\n<li><strong>\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u306e\u6a5f\u4f1a\u3092\u9003\u3059\u3053\u3068\u304c\u306a\u304f\u306a\u308b<\/strong><br \/>\n\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u57fa\u3065\u3044\u305f\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/li>\n<li><strong>\u30b3\u30b9\u30c8\u524a\u6e1b<\/strong><br \/>\n\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30c1\u30e3\u30c3\u30c8\u3092\u7ba1\u7406\u3059\u308b\u307b\u3069\u306e\u5927\u898f\u6a21\u306a\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u304c\u5fc5\u8981\u306a\u3044\u305f\u3081\u3001\u904b\u7528\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u30ea\u30bd\u30fc\u30b9\u306e\u4f7f\u7528\u3092\u52b9\u7387\u5316\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u3055\u3089\u306b\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Web \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u304c\u9867\u5ba2\u306b\u3082\u305f\u3089\u3059\u30e1\u30ea\u30c3\u30c8\u3068\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Web 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class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Genesys Cloud \u306b\u304a\u3051\u308b Web \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3068\u30e2\u30d0\u30a4\u30eb\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u306e\u9055\u3044\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Web\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3067\u306f\u3001\u81ea\u793e\u306e Web \u30b5\u30a4\u30c8\u3092\u901a\u3058\u3066\u3001\u9867\u5ba2\u3068\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u76f4\u63a5\u5b9f\u884c\u3067\u304d\u307e\u3059\u3002\u30e2\u30d0\u30a4\u30eb\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\uff08\u30a2\u30d7\u30ea\u5185\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\uff09\u3068\u306f\u3001Genesys Cloud SDK \u3092\u4f7f\u7528\u3057\u3066\u3001\u304a\u4f7f\u3044\u306e\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\uff08iOS \u307e\u305f\u306f Android\uff09\u5185\u306b\u76f4\u63a5\u57cb\u3081\u8fbc\u307e\u308c\u305f\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u6a5f\u80fd\u3092\u6307\u3057\u307e\u3059\u3002\u30e2\u30d0\u30a4\u30eb\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u306f\u3001Web\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3068\u540c\u3058\u975e\u540c\u671f\u306e\u6c38\u7d9a\u7684\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u30e2\u30d0\u30a4\u30eb\u74b0\u5883\u306b\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u30a2\u30d7\u30ea\u3092\u96e2\u308c\u308b\u3053\u3068\u306a\u304f\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u4f1a\u8a71\u3092\u958b\u59cb\u304a\u3088\u3073\u518d\u958b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u306a\u304a\u3001\u5f53\u7136\u306a\u304c\u3089\u3001\u4e21\u8005\u306e\u5c0e\u5165\u65b9\u6cd5\u306b\u306f\u9055\u3044\u304c\u3042\u308a\u307e\u3059\u3002Web \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3092\u5c0e\u5165\u3059\u308b\u306b\u306f\u3001\u81ea\u793e\u306e Web \u30b5\u30a4\u30c8\u306b\u30b9\u30af\u30ea\u30d7\u30c8\u3092\u8ffd\u52a0\u3057\u3001Genesys Cloud \u306e\u7ba1\u7406 UI \u7d4c\u7531\u3067\u8a2d\u5b9a\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u4e00\u65b9\u3001\u30e2\u30d0\u30a4\u30eb\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u306e\u5c0e\u5165\u3067\u306f\u3001\u304a\u4f7f\u3044\u306e\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u306b SDK \u3092\u7d44\u307f\u8fbc\u3080\u5fc5\u8981\u304c\u3042\u308b\u307b\u304b\u3001\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u3084\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u306e\u305f\u3081\u306b\u8ffd\u52a0\u306e\u958b\u767a\u30ea\u30bd\u30fc\u30b9\u304c\u5fc5\u8981\u306b\u306a\u308b\u5834\u5408\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Web \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3068\u30e2\u30d0\u30a4\u30eb\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u304c\u63d0\u4f9b\u3059\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3068\u3063\u3066\u540c\u3058\u3067\u3059\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u3069\u3061\u3089\u306e\u30bf\u30a4\u30d7\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3082\u3001\u7d71\u5408\u53d7\u4fe1\u30c8\u30ec\u30a4\u306e\u4e00\u90e8\u3068\u3057\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4f7f\u7528\u3059\u308b\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u4e0a\u306b\u8868\u793a\u3055\u308c\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3001\u540c\u3058\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3001\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30ed\u30b8\u30c3\u30af\u3001\u5bfe\u8a71\u5c65\u6b74\u3092\u4f7f\u7528\u3057\u3066\u3001Web \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3068\u30e2\u30d0\u30a4\u30eb\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u306b\u304a\u3051\u308b\u4f1a\u8a71\u3092\u51e6\u7406\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Genesys Cloud \u306e Web \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3068\u30e2\u30d0\u30a4\u30eb\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u306e\u4e21\u65b9\u3092\u4f7f\u3046\u7406\u7531\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Web \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3068\u30e2\u30d0\u30a4\u30eb\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u306e\u4e21\u65b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u30c7\u30b8\u30bf\u30eb\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u78ba\u5b9f\u306b\u30ab\u30d0\u30fc\u3059\u308b\u3068\u540c\u6642\u306b\u3001\u9867\u5ba2\u306e\u30d7\u30ea\u30d5\u30a1\u30ec\u30f3\u30b9\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u3067\u95b2\u89a7\u3057\u3066\u3044\u308b\u9867\u5ba2\u306f\u3001\u4f01\u696d\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u7d4c\u7531\u3067\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u884c\u3044\u3001\u30e2\u30d0\u30a4\u30eb\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u4f01\u696d\u304c\u63d0\u4f9b\u3059\u308b\u30a2\u30d7\u30ea\u7d4c\u7531\u3067\u30a8\u30f3\u30b2\u30fc\u30b8\u3092\u884c\u3044\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u8a8d\u8a3c\u3055\u308c\u305f\u9867\u5ba2\u306e\u5834\u5408\u3001\u3053\u308c\u3089\u306e\u4f1a\u8a71\u3092\u8907\u6570\u306e\u30c7\u30d0\u30a4\u30b9\u9593\u3067\u30a8\u30f3\u30b2\u30fc\u30b8\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u8a8d\u8a3c\u3055\u308c\u305f\u9867\u5ba2\u306f\u3001\u81ea\u5206\u306e\u30ce\u30fc\u30c8\u30d1\u30bd\u30b3\u30f3\u4e0a\u3067\u3001Web \u30b5\u30a4\u30c8\u3068 Web \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3092\u901a\u3058\u3066\u30b5\u30dd\u30fc\u30c8\u306b\u95a2\u3059\u308b\u8cea\u554f\u3092\u884c\u3048\u307e\u3059\u3002\u5f8c\u65e5\u3001\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u4e0a\u3067\u904e\u53bb\u306e\u8fd4\u4fe1\u3092\u78ba\u8a8d\u3057\u3064\u3064\u3001\u540c\u3058\u4f1a\u8a71\u3092\u7d9a\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">AI \u30c1\u30e3\u30c3\u30c8\u3068\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u306e\u9055\u3044\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u306f\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u9867\u5ba2\u3092\u4eba\u9593\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30fc\u30d3\u30b9\u30fb\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u3068\u76f4\u63a5\u63a5\u7d9a\u3057\u307e\u3059\u3002\u4e00\u65b9 AI \u30c1\u30e3\u30c3\u30c8\u306f\u3001\u9867\u5ba2\u3092\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306b\u63a5\u7d9a\u3057\u307e\u3059\u3002\u63a5\u7d9a\u3055\u308c\u305f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u9867\u5ba2\u306e\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u304b\u3001\u307e\u305f\u306f\u305d\u306e\u554f\u984c\u3092\u4eba\u9593\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u3068\u30a8\u30b9\u30ab\u30ec\u30fc\u30c8\u3055\u305b\u307e\u3059\u3002\u591a\u304f\u306e\u5834\u5408\uff08\u305f\u3060\u3057\u3001\u3059\u3079\u3066\u3067\u306f\u3042\u308a\u307e\u305b\u3093\uff09\u3001AI \u30c1\u30e3\u30c3\u30c8\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30fc\u30d3\u30b9\u30fb\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u6700\u521d\u306e\u30b9\u30c6\u30c3\u30d7\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>AI \u30c1\u30e3\u30c3\u30c8\u3068\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u306f\u3001\u30a8\u30f3\u30c9\u30fb\u30c4\u30fc\u30fb\u30a8\u30f3\u30c9\u306e\u4e00\u8cab\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u4e00\u90e8\u3068\u3057\u3066\u3001\u9023\u643a\u3057\u3066\u6a5f\u80fd\u3057\u307e\u3059\u3002AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30fc\u30d3\u30b9\u30fb\u30c1\u30fc\u30e0\u306e\u8ca0\u62c5\u3092\u5897\u52a0\u3055\u305b\u308b\u3053\u3068\u306a\u304f\u300124 \u6642\u9593 365 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component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3092\u5229\u7528\u3057\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u3088\u308a\u9b45\u529b\u7684\u306a\u3082\u306e\u306b\u3059\u308b\u306b\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u30ea\u30c3\u30c1\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u306f\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u3066\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u512a\u308c\u305f\u65b9\u6cd5\u3067\u3059\u3002<\/p>\n<p>\u9577\u3044\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u5165\u529b\u3059\u308b\u4ee3\u308f\u308a\u306b\u3001\u8907\u6570\u306e\u7a2e\u985e\u306e\u30e1\u30c7\u30a3\u30a2\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u9001\u53d7\u4fe1\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u9867\u5ba2\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u3088\u308a\u30ea\u30c3\u30c1\u3067\u3001\u76f4\u611f\u7684\u3067\u3001\u304b\u3064\u5186\u6ed1\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002Web 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class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Web \u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3059\u308b\u6700\u5584\u306e\u65b9\u6cd5\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u4eca\u65e5\u306e\u9867\u5ba2\u306f\u3001\u6700\u521d\u304b\u3089\u6700\u5f8c\u307e\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5f97\u3089\u308c\u308b\u3053\u3068\u3092\u671f\u5f85\u3057\u3066\u3044\u307e\u3059\u3002\u3055\u3089\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3092\u901a\u3058\u3066\u3001\u540c\u3058\u8cea\u554f\u3084\u500b\u4eba\u60c5\u5831\u3092\u7e70\u308a\u8fd4\u3057\u4f1d\u3048\u308b\u5fc5\u8981\u304c\u306a\u3044\u3053\u3068\u3082\u671f\u5f85\u3057\u3066\u3044\u307e\u3059\u3002\u5305\u62ec\u7684\u306a\u9867\u5ba2\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u60c5\u5831\u306b\u3088\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3001\u73fe\u5728\u81ea\u5206\u304c\u4f1a\u8a71\u3057\u3066\u3044\u308b\u76f8\u624b\u304c\u8ab0\u3067\u3042\u308a\u3001\u306a\u305c\u76f8\u624b\u304c\u9023\u7d61\u3057\u3066\u3044\u308b\u306e\u304b\u3092\u6b63\u78ba\u306b\u628a\u63e1\u3067\u304d\u307e\u3059\u3002\u540c\u3058\u60c5\u5831\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u7a4d\u6975\u7684\u306b\u95a2\u4e0e\u3059\u3079\u304d\u6700\u9069\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u628a\u63e1\u3059\u308b\u306e\u306b\u3082\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u30cd\u30a4\u30c6\u30a3\u30d6\u306b\u7d71\u5408\u3055\u308c\u305f Genesys Cloud \u30b3\u30d6\u30e9\u30a6\u30ba \u6a5f\u80fd\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3001\u65e2\u5b58\u306e Web \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u4f1a\u8a71\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u30b3\u30d6\u30e9\u30a6\u30ba\u3078\u3068\u79fb\u884c\u3055\u305b\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u306a\u304a\u3001\u30b3\u30d6\u30e9\u30a6\u30ba\u3078\u3068\u79fb\u884c\u3057\u305f\u5834\u5408\u3067\u3082\u3001\u5143\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u72b6\u614b\u3092\u7dad\u6301\u3067\u304d\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3001\u975e\u5e38\u306b\u8907\u96d1\u306a\u30c8\u30e9\u30f3\u30b6\u30af\u30b7\u30e7\u30f3\u306b\u304a\u3044\u3066\u3082\u9867\u5ba2\u3092\u9069\u5207\u306b\u30ac\u30a4\u30c9\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u3001\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u7387\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30b3\u30d6\u30e9\u30a6\u30ba\u3068\u753b\u9762\u5171\u6709\u306e\u9055\u3044\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div 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class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30d7\u30c3\u30b7\u30e5\u901a\u77e5\u306f\u975e\u540c\u671f\u30c1\u30e3\u30c3\u30c8\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u306f\u3044\u3001Genesys Cloud \u306f\u3001\u975e\u540c\u671f Web 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