{"id":189324,"date":"2019-11-19T13:43:15","date_gmt":"2019-11-19T21:43:15","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=capabilities&#038;p=189324"},"modified":"2026-01-04T19:47:18","modified_gmt":"2026-01-05T03:47:18","slug":"call-center-software","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ja-jp\/capabilities\/call-center-software","title":{"rendered":"AI \u30d9\u30fc\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%7D%5D&#8221; vib=&#8221;enable&#8221; css=&#8221;.vc_custom_1714410887619{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221; vib_top=&#8221;6.333rem&#8221;][vc_column 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\u30d9\u30fc\u30b9\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306f\u3001\u30d7\u30ed\u30bb\u30b9\u5168\u4f53\u3092\u652f\u63f4\u3057\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30fb\u30b5\u30dd\u30fc\u30c8\u3068\u6700\u9069\u306a\u30b9\u30c6\u30c3\u30d7\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u80cc\u666f\u60c5\u5831\u3068\u4f1a\u8a71\u5c65\u6b74\u3092\u3059\u3079\u3066\u7ba1\u7406\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u9867\u5ba2\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5909\u308f\u3063\u3066\u3082\u30b9\u30e0\u30fc\u30ba\u306a\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5f97\u3089\u308c\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u30d3\u30b8\u30cd\u30b9\u3092\u6210\u529f\u306b\u5c0e\u304f\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3<\/h3>\n<p>\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306f\u4e00\u4eba\u3072\u3068\u308a\u7570\u306a\u308a\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u9867\u5ba2\u306b\u5408\u308f\u305b\u3066\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u63d0\u4f9b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002Genesys Cloud \u3067\u306f\u3001AI \u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u5f93\u6765\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u306e\u67a0\u3092\u8d85\u3048\u305f\u3001\u30aa\u30fc\u30c7\u30a3\u30a8\u30f3\u30b9\u3067\u306f\u306a\u304f\u500b\u4eba\u306b\u5411\u3051\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u53ef\u80fd\u3067\u3059\u3002Web \u30b5\u30a4\u30c8\u3084\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306a\u3069\u3001\u3042\u3089\u3086\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306e\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u3066\u3001\u9867\u5ba2\u306e\u610f\u56f3\u3092\u7406\u89e3\u3001\u30cb\u30fc\u30ba\u3092\u4e88\u6e2c\u3057\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u5305\u62ec\u7684\u306a\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u3064\u306a\u3052\u307e\u3059\u3002<\/p>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3082\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3082\u3001\u8907\u96d1\u306a\u30eb\u30fc\u30eb\u3084\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u304b\u3089\u89e3\u653e\u3055\u308c\u3001\u9867\u5ba2\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u884c\u52d5\u30d1\u30bf\u30fc\u30f3\u306b\u57fa\u3065\u3044\u305f\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u30b5\u30fc\u30d3\u30b9\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30bb\u30fc\u30eb\u30b9\u306e\u5404\u30c1\u30fc\u30e0\u304c\u7c21\u5358\u306b\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3067\u304d\u308b\u305f\u3081\u3001\u90e8\u9580\u9593\u306e\u5206\u65ad\u304c\u89e3\u6d88\u3055\u308c\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u9867\u5ba2\u306e\u3042\u3089\u3086\u308b\u8981\u671b\u306b\u5bfe\u5fdc\u3059\u308b\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u306e\u30cf\u30d6\u306b\u5909\u308f\u308a\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u3042\u3089\u3086\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u52b9\u7387\u7684\u306b\u7ba1\u7406\u3067\u304d\u308b\u30b7\u30f3\u30b0\u30eb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/h3>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u696d\u52d9\u306b\u5fc5\u8981\u306a\u3082\u306e\u3059\u3079\u3066\u3092\u63c3\u3048\u307e\u3057\u305f\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c 1 \u3064\u306b\u96c6\u7d04\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u4f7f\u3044\u3084\u3059\u304f\u3001\u793e\u5185\u306e\u666e\u53ca\u304c\u4fc3\u9032\u3055\u308c\u3001\u5f93\u696d\u54e1\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u95a2\u9023\u3059\u308b\u3059\u3079\u3066\u306e\u30c7\u30fc\u30bf\u3082 1 \u304b\u6240\u306b\u96c6\u7d04\u3059\u308b\u305f\u3081\u3001\u5c65\u6b74\u60c5\u5831\u3084\u80cc\u666f\u60c5\u5831\u304c\u6f0f\u308c\u308b\u3053\u3068\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u304c\u30e9\u30f3\u30c0\u30e0\u306b\u884c\u308f\u308c\u308b\u3053\u3068\u306f\u306a\u304f\u3001\u5fc5\u305a\u30ed\u30b8\u30c3\u30af\u306b\u5f93\u3063\u3066\u884c\u308f\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3059\u3079\u3066\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3084\u9867\u5ba2\u306e\u884c\u52d5\u30d1\u30bf\u30fc\u30f3\u3092\u660e\u3089\u304b\u306b\u3057\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u3092\u7d5e\u3063\u305f\u30b3\u30fc\u30c1\u30f3\u30b0\u3092\u884c\u3048\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u6e90\u306b<\/h3>\n<p>Genesys Cloud \u306f\u3001\u5358\u306a\u308b\u6700\u65b0\u578b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u4eca\u5f8c\u3082\u305a\u3063\u3068\u4f7f\u3044\u7d9a\u3051\u308b\u552f\u4e00\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306a\u308a\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u3067\u8a95\u751f\u3057\u3001\u30cd\u30a4\u30c6\u30a3\u30d6 AI \u304c\u57fa\u76e4\u304b\u3089\u7d44\u307f\u8fbc\u307e\u308c\u3066\u3044\u308b Genesys Cloud \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u4fca\u654f\u6027\u3001\u62e1\u5f35\u6027\u3001\u9769\u65b0\u6027\u306e\u3042\u3089\u3086\u308b\u70b9\u3067\u5e38\u306b\u6700\u65b0\u3067\u3042\u308a\u7d9a\u3051\u307e\u3059\u3002<\/p>\n<p>\u5b9f\u969b\u3001Genesys \u306f\u65b0\u6a5f\u80fd\u3092\u6bce\u9031\u30ea\u30ea\u30fc\u30b9\u3057\u3001\u305d\u306e\u6570\u306f\u5e74 400 \u6a5f\u80fd\u3092\u8d85\u3048\u3066\u304a\u308a\u3001\u53ef\u80fd\u6027\u306f\u7121\u9650\u3068\u8a00\u3048\u307e\u3059\u3002Genesys Cloud \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u9032\u5316\u306f\u6b62\u307e\u308a\u307e\u305b\u3093\u3002\u306a\u305c\u306a\u3089\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306e\u9032\u5316\u3082\u6b62\u307e\u3089\u306a\u3044\u304b\u3089\u3067\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"text-balance\">\u30a2\u30ca\u30ea\u30b9\u30c8\u3068\u9867\u5ba2\u304b\u3089\u30b5\u30fc\u30d3\u30b9\u578b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff08CCaaS\uff09\u306e\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u8a8d\u3081\u3089\u308c\u305f Genesys<\/h2>\n<p>Genesys Cloud \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u4ed6\u793e\u3088\u308a\u3082\u671f\u5f85\u3067\u304d\u308b\u7406\u7531\u306f\u3001Genesys \u304c<a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/the-forrester-wave-contact-center-as-a-service\">\u30b5\u30fc\u30d3\u30b9\u578b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff08CCaaS\uff09\u696d\u754c<\/a>\u306e<a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\">\u30ea\u30fc\u30c0\u30fc<\/a>\u3060\u304b\u3089\u3067\u3059\u3002\u5c0f\u898f\u6a21\u30d3\u30b8\u30cd\u30b9\u306e\u5c0f\u3055\u306a\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u305f\u3081\u306e\u30b5\u30fc\u30d3\u30b9\u304b\u3089\u3001\u5927\u898f\u6a21\u4f01\u696d\u306e\u53b3\u3057\u3044\u57fa\u6e96\u306b\u5fdc\u3048\u308b\u305f\u3081\u306e\u5305\u62ec\u7684\u306a\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u307e\u3067\u3001Genesys \u306a\u3089\u601d\u3044\u63cf\u3044\u305f\u7406\u60f3\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u3001Genesys Cloud \u304c\u63d0\u4f9b\u3059\u308b\u6570\u591a\u304f\u306e\u5f37\u529b\u306a\u6a5f\u80fd\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/ja-jp\/capabilities\/automatic-call-distribution-acd\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\u81ea\u52d5\u7740\u4fe1\u547c\u5206\u914d\u88c5\u7f6e\uff08ACD\uff09<\/h3>\n<p>\u30b9\u30ad\u30eb\u30d9\u30fc\u30b9\u306e\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306b\u3088\u308a\u3001\u3042\u3089\u3086\u308b\u9867\u5ba2\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3067\u304d\u307e\u3059\u3002\u9867\u5ba2\u306f\u5e38\u306b\u9069\u5207\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304b\u3089\u9069\u5207\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u53d7\u3051\u3089\u308c\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/ja-jp\/capabilities\/reporting-analytics\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\u5206\u6790\u3068\u30ec\u30dd\u30fc\u30c8<\/h3>\n<p>\u4f7f\u3044\u3084\u3059\u3044\u30c4\u30fc\u30eb\u3068\u95a2\u9023\u6027\u306e\u9ad8\u3044\u30c7\u30fc\u30bf\u304c\u3042\u308c\u3070\u3001\u30c1\u30fc\u30e0\u306f\u305d\u306e\u80fd\u529b\u3092\u5b58\u5206\u306b\u767a\u63ee\u3067\u304d\u307e\u3059\u3002\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u304b\u3089\u5f97\u305f\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u30d5\u30eb\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u30af\u30ed\u30b9\u30c1\u30e3\u30cd\u30eb\u306e\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u3092\u7c21\u5358\u306b\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/ja-jp\/capabilities\/inbound\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9<\/h3>\n<p>\u9867\u5ba2\u306f\u3069\u3053\u304b\u3089\u3067\u3082\u7c21\u5358\u306b\u554f\u3044\u5408\u308f\u305b\u3067\u304d\u307e\u3059\u3002\u554f\u3044\u5408\u308f\u305b\u306b\u3044\u3064\u3067\u3082\u56de\u7b54\u3067\u304d\u308b\u614b\u52e2\u3092\u6574\u3048\u3001\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3044\u3066\u9867\u5ba2\u306e\u671f\u5f85\u3092\u8d85\u3048\u308b\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/ja-jp\/capabilities\/interactive-voice-response-ivr\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u88c5\u7f6e\uff08IVR \u3068\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\uff09<\/h3>\n<p>\u30b9\u30de\u30fc\u30c8\u3067\u30b9\u30e0\u30fc\u30ba\u306a\u96fb\u8a71\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002Genesys \u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc IVR \u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3060\u3051\u3067\u306a\u304f\u3001\u53ce\u76ca\u6027\u306e\u5411\u4e0a\u306b\u3082\u8ca2\u732e\u3057\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/ja-jp\/capabilities\/outbound\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9<\/h3>\n<p>\u9867\u5ba2\u304c\u597d\u3080\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u3001\u7a4d\u6975\u7684\u306b\u30ea\u30fc\u30c1\u3057\u307e\u3057\u3087\u3046\u3002\u30bf\u30fc\u30b2\u30c3\u30c8\u3092\u7d5e\u3063\u305f\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3001\u5fdc\u7b54\u7387\u3001\u53ce\u76ca\u3092\u9ad8\u3081\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/ja-jp\/capabilities\/collaboration-tools\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\u30e6\u30cb\u30d5\u30a1\u30a4\u30c9\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\/\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3<\/h3>\n<p>\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3084\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u5bb9\u6613\u306b\u306a\u308a\u3001\u90e8\u9580\u9593\u306e\u5206\u65ad\u304c\u89e3\u6d88\u3055\u308c\u307e\u3059\u3002\u5358\u4e00\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u307e\u305f\u306f\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u306e\u9023\u643a\u3067\u3001\u3059\u3079\u3066\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/ja-jp\/capabilities\/voice-services\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\u97f3\u58f0\u30b5\u30fc\u30d3\u30b9<\/h3>\n<p>\u30af\u30e9\u30a6\u30c9\u30c6\u30ec\u30d5\u30a9\u30cb\u30fc\u3001\u30e6\u30cb\u30d5\u30a1\u30a4\u30c9\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u3001\u30d3\u30b8\u30cd\u30b9\u306b\u6700\u9069\u306a\u5f62\u3067\u5c0e\u5165\u3067\u304d\u307e\u3059\u3002\u96fb\u8a71\u306b\u3088\u308b\u30b5\u30dd\u30fc\u30c8\u304c\u5fc5\u8981\u306a\u9867\u5ba2\u3082\u5927\u5207\u306b\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row equal_height=&#8221;yes&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765\u3092\u63a8\u9032\u3059\u308b AI\uff08\u4eba\u5de5\u77e5\u80fd\uff09\u3068\u81ea\u52d5\u5316<\/h2>\n<p>AI \u306e\u52b9\u679c\u306f\u3001Genesys Cloud \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u5168\u4f53\u306b\u884c\u304d\u6e21\u3063\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3001\u624b\u52d5\u306e\u5b9a\u578b\u696d\u52d9\u3067\u306f\u306a\u304f\u3001\u4ed8\u52a0\u4fa1\u5024\u306e\u9ad8\u3044\u696d\u52d9\u306b\u96c6\u4e2d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u9069\u5207\u306a\u60c5\u5831\u3092\u7c21\u5358\u306b\u9867\u5ba2\u306b\u63d0\u4f9b\u3067\u304d\u308b\u305f\u3081\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30fb\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u7d30\u90e8\u307e\u3067\u6539\u5584\u3067\u304d\u307e\u3059\u3002[\/vc_column_text]<div class=\"btn-container   vc_custom_1741137083707\"><a role=\"button\"  class=\"btn btn-primary\" href=\"\/ja-jp\/capabilities\/genesys-ai\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/a><\/div>[\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/ja-jp\/capabilities\/agent-copilot\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8<\/h3>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e AI \u30d1\u30fc\u30c8\u30ca\u30fc\u304c\u3001\u30c7\u30fc\u30bf\u306e\u628a\u63e1\u3084\u3001\u5b9a\u578b\u696d\u52d9\u306e\u81ea\u52d5\u5316\u3001\u3042\u3089\u3086\u308b\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u304a\u3051\u308b\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u5411\u4e0a\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/ja-jp\/capabilities\/chatbots\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/h3>\n<p>AI \u30d9\u30fc\u30b9\u306e\u30dc\u30c3\u30c8\u3092\u901a\u3058\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u6539\u5584\u3057\u307e\u3059\u3002AI \u30d9\u30fc\u30b9\u306e\u30dc\u30c3\u30c8\u306f\u72b6\u6cc1\u3092\u7406\u89e3\u3057\u3066\u4eba\u9593\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u3088\u3046\u306b\u52d5\u4f5c\u3059\u308b\u305f\u3081\u3001\u3044\u3064\u3067\u3082\u512a\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/ja-jp\/capabilities\/knowledge-management\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30c4\u30fc\u30eb<\/h3>\n<p>\u30cd\u30a4\u30c6\u30a3\u30d6\u306e AI\uff08\u4eba\u5de5\u77e5\u80fd\uff09\u304c\u3042\u308c\u3070\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u65e5\u5e38\u7684\u306b\u5229\u7528\u3057\u3066\u3044\u308b\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u5bfe\u8c61\u306b\u3001\u30ca\u30ec\u30c3\u30b8\u306e\u4f5c\u6210\u3068\u7de8\u96c6\u3001\u63d0\u4f9b\u3001\u76e3\u8996\u3068\u6e2c\u5b9a\u3092\u7c21\u5358\u306b\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/ja-jp\/capabilities\/predictive-web-engagement\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8<\/h3>\n<p>AI \u3092\u6d3b\u7528\u3057\u3066\u9867\u5ba2\u306b\u3068\u3063\u3066\u300c\u91cd\u8981\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u300d\u3092\u4e88\u6e2c\u3057\u3001\u9069\u5207\u306a\u30aa\u30d5\u30a1\u30fc\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u3068\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u306b\u9069\u5207\u306a\u5834\u6240\u3067\u81ea\u52d5\u7684\u306b\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/ja-jp\/capabilities\/automated-routing\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0<\/h3>\n<p>\u9069\u5207\u306a\u57fa\u6e96\u3092\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u4f7f\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306f\u6700\u9069\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u5e38\u306b\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u3059\u3079\u3066\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u304c\u7d20\u6674\u3089\u3057\u3044\u4f53\u9a13\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/ja-jp\/capabilities\/work-automation-and-task-routing\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\u696d\u52d9\u306e\u81ea\u52d5\u5316<\/h3>\n<p>\u30bf\u30b9\u30af\u306e\u81ea\u52d5\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u5229\u7528\u3059\u308c\u3070\u3001\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3057\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u52b9\u679c\u7684\u306b\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u304c\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306b\u7ba1\u7406\u3055\u308c\u3001\u9867\u5ba2\u3082\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3082\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row equal_height=&#8221;yes&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u81ea\u7531\u306b\u69cb\u7bc9\u53ef\u80fd\u306a\u3001\u30af\u30e9\u30a6\u30c9\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u30fc\u3068\u30aa\u30fc\u30d7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/h2>\n<p>\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e Genesys Cloud \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u30af\u30e9\u30a6\u30c9\u3067\u5229\u7528\u3059\u308b\u3053\u3068\u3092\u524d\u63d0\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u30d5\u30a1\u30fc\u30b9\u30c8\u306e\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u30fc\u306f\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u306e\u985e\u4f3c\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3088\u308a\u512a\u308c\u3066\u3044\u308b\u3053\u3068\u306f\u3082\u3061\u308d\u3093\u3001\u591a\u6570\u306e\u9023\u643a\u6a5f\u80fd\u3068\u6bce\u9031\u30ea\u30ea\u30fc\u30b9\u3055\u308c\u308b\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3092\u901a\u3058\u3001\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306b\u304a\u3051\u308b\u5909\u5316\u306b\u7d20\u65e9\u304f\u9069\u5fdc\u3057\u3001\u7d44\u7e54\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002[\/vc_column_text]<div class=\"btn-container   vc_custom_1741137498721\"><a role=\"button\"  class=\"btn btn-primary\" href=\"\/ja-jp\/capabilities\/cloud-architecture-and-open-platform\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/a><\/div>[\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/ja-jp\/capabilities\/cloud-architecture\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\u30af\u30e9\u30a6\u30c9\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u30fc<\/h3>\n<p>\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u304b\u3089\u30af\u30e9\u30a6\u30c9\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u79fb\u884c\u3059\u308c\u3070\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u30fc\u304c\u6700\u65b0\u5316\u3055\u308c\u307e\u3059\u3002\u3059\u3079\u3066\u3092 1 \u3064\u306e\u30b3\u30fc\u30c9\u30d9\u30fc\u30b9\u3001 1 \u3064\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u96c6\u7d04\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/ja-jp\/capabilities\/development\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\u958b\u767a<\/h3>\n<p>\u30c4\u30fc\u30eb\u306f\u6700\u65b0\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u306b\u8a2d\u8a08\u3055\u308c\u3066\u3044\u308b\u305f\u3081\u3001\u8fc5\u901f\u3001\u52b9\u7387\u7684\u306b\u958b\u767a\u3092\u9032\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002API \u30d5\u30a1\u30fc\u30b9\u30c8\u3001\u30aa\u30fc\u30d7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3001\u5c02\u7528\u8a2d\u8a08\u3092\u7d44\u307f\u5408\u308f\u305b\u3001\u8fc5\u901f\u306b\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u63a8\u9032\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/ja-jp\/capabilities\/cloud-and-salesforce\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Genesys Cloud \u3068 Salesforce \u306e\u9023\u643a<\/h3>\n<p>Genesys Cloud \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068 Salesforce \u306e\u30d7\u30ea\u30d3\u30eb\u30c8\u7d71\u5408\u304c\u5b9f\u88c5\u3055\u308c\u3066\u3044\u308b\u305f\u3081\u3001\u4f7f\u3044\u6163\u308c\u305f CRM \u30c4\u30fc\u30eb\u3068\u30aa\u30fc\u30eb\u30fb\u30a4\u30f3\u30fb\u30ef\u30f3 CCaaS \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u76f8\u4e57\u52b9\u679c\u3092\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/ja-jp\/capabilities\/global-availability\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u53ef\u7528\u6027<\/h3>\n<p>\u9867\u5ba2\u304c\u3069\u3053\u3067\u66ae\u3089\u3057\u3001\u3069\u3053\u3067\u4f55\u304b\u3092\u8cfc\u5165\u3057\u3066\u3082\u3001\u554f\u984c\u3042\u308a\u307e\u305b\u3093\u3002Genesys Cloud \u306e\u53ef\u7528\u6027\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30fc\u3001\u54c1\u8cea\u306f\u3001\u4e16\u754c 105 \u304b\u56fd\u306b\u53ca\u3073\u3001\u3055\u3089\u306b\u62e1\u5927\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/ja-jp\/capabilities\/integrations-apps\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\u9023\u643a\u6a5f\u80fd\u3068\u30a2\u30d7\u30ea<\/h3>\n<p>\u4fe1\u983c\u3067\u304d\u308b\u30d1\u30fc\u30c8\u30ca\u30fc\u306f 300 \u793e\u4ee5\u4e0a\u3001\u30bf\u30fc\u30f3\u30ad\u30fc\u30a2\u30d7\u30ea\u3068\u9023\u643a\u6a5f\u80fd\u306f 600 \u3092\u8d85\u3048\u307e\u3059\u3002\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u80fd\u529b\u3092\u62e1\u5f35\u3057\u3001Genesys Cloud \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u3055\u3089\u306b\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/ja-jp\/capabilities\/security-and-compliance\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30fc\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9<\/h3>\n<p>\u9867\u5ba2\u30c7\u30fc\u30bf\u3059\u3079\u3066\u306e\u5b89\u5168\u6027\u3068\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30fc\u3092\u78ba\u4fdd\u3057\u3001\u4f01\u696d\u3068\u95a2\u308f\u308b\u3059\u3079\u3066\u306e\u4eba\u3092\u30c7\u30fc\u30bf\u6f0f\u6d29\u304b\u3089\u5b88\u308a\u3001\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u9075\u5b88\u3092\u5fb9\u5e95\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row equal_height=&#8221;yes&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u30c9\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3059\u308b\u305f\u3081\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8<\/h2>\n<p>Genesys Cloud \u306f\u3001\u6700\u5148\u7aef\u306e AI \u30d9\u30fc\u30b9\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002Genesys Cloud \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306a\u3089\u3001\u9867\u5ba2\u306b\u3088\u308b\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u691c\u8a0e\u304b\u3089\u8cfc\u5165\u3001\u4f01\u696d\u306b\u3088\u308b\u30a2\u30d5\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\u30b5\u30fc\u30d3\u30b9\u3084\u30a2\u30c3\u30d7\u30bb\u30eb\u307e\u3067\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u69cb\u7bc9\u3067\u304d\u307e\u3059\u3002\u9867\u5ba2\u4e00\u4eba\u3072\u3068\u308a\u304c\u3001\u4f01\u696d\u3068\u4e00\u8cab\u3057\u305f\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u884c\u3048\u307e\u3059\u3002[\/vc_column_text]<div class=\"btn-container   vc_custom_1741139043025\"><a role=\"button\"  class=\"btn btn-primary\" href=\"\/ja-jp\/capabilities\/customer-journey-management\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/a><\/div>[\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/ja-jp\/capabilities\/journey-analytics\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790<\/h3>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6e2c\u5b9a\u30fb\u76e3\u8996\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u76ee\u6a19 KPI \u306e\u9054\u6210\u306b\u8ca2\u732e\u3057\u3066\u3044\u308b\u90e8\u5206\u3068\u3001\u554f\u984c\u304c\u3042\u308b\u90e8\u5206\u3092\u8b58\u5225\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/ja-jp\/capabilities\/journey-orchestration\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3<\/h3>\n<p>\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u306f\u3001\u3055\u3089\u306b\u91cd\u8981\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u9867\u5ba2\u56fa\u6709\u306e\u76ee\u6a19\u3001\u597d\u307f\u3001\u904e\u53bb\u306e\u7d4c\u9a13\u306b\u57fa\u3065\u3044\u3066\u3001\u3042\u3089\u3086\u308b\u9867\u5ba2\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3092\u6700\u9069\u5316\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row equal_height=&#8221;yes&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u30c7\u30b8\u30bf\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u6d3b\u7528\u3057\u305f\u3001\u9867\u5ba2\u306e\u73fe\u72b6\u306b\u5408\u308f\u305b\u305f\u5bfe\u5fdc<\/h2>\n<p>\u30aa\u30f3\u30e9\u30a4\u30f3\u30c1\u30e3\u30cd\u30eb\u306f\u3055\u3089\u306b\u591a\u69d8\u5316\u3057\u3066\u3044\u307e\u3059\u3002\u65b0\u3057\u3044\u30c1\u30e3\u30cd\u30eb\u306f\u3044\u305a\u308c\u3082\u3001\u9867\u5ba2\u3068\u30d6\u30e9\u30f3\u30c9\u3092\u3064\u306a\u3050\u624b\u6bb5\u3067\u3059\u3002Genesys Cloud \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u5404\u30c1\u30e3\u30cd\u30eb\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u3092 1 \u304b\u6240\u3067\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30fb\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3001\u9867\u5ba2\u306e\u30aa\u30f3\u30e9\u30a4\u30f3\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002[\/vc_column_text]<div class=\"btn-container   vc_custom_1741139137930\"><a role=\"button\"  class=\"btn btn-primary\" href=\"\/ja-jp\/capabilities\/digital\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/a><\/div>[\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/ja-jp\/capabilities\/co-browse-screenshare\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\u30b3\u30d6\u30e9\u30a6\u30ba<\/h3>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u30b3\u30d6\u30e9\u30a6\u30ba\u6a5f\u80fd\u3092\u4f7f\u3063\u3066\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u76f4\u63a5\u7684\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u884c\u3048\u307e\u3059\u3002\u5b89\u5168\u6027\u3068\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30fc\u3092\u7dad\u6301\u3057\u306a\u304c\u3089\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u30b9\u30d4\u30fc\u30c9\u30a2\u30c3\u30d7\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/ja-jp\/capabilities\/email-contact-center\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">E \u30e1\u30fc\u30eb<\/h3>\n<p>\u540c\u4e00\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u4e0a\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30fb\u30c1\u30e3\u30cd\u30eb\u306b E \u30e1\u30fc\u30eb\u30b5\u30dd\u30fc\u30c8\u6a5f\u80fd\u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u30b5\u30dd\u30fc\u30c8\u3092\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/ja-jp\/capabilities\/live-chat-software\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8<\/h3>\n<p>\u96fb\u8a71\u3067\u306f\u306a\u304f\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30c1\u30e3\u30c3\u30c8\u3092\u4f7f\u7528\u3057\u3066\u9867\u5ba2\u306e\u554f\u984c\u3092\u89e3\u6c7a\u3057\u307e\u3059\u3002\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u304b\u3089\u3067\u304d\u308b\u3060\u3051\u30b9\u30e0\u30fc\u30ba\u306b\u30c1\u30e3\u30c3\u30c8\u306b\u79fb\u884c\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/ja-jp\/capabilities\/sms-messaging\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">SMS \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0<\/h3>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3001\u696d\u52d9\u3092\u4e2d\u65ad\u3059\u308b\u3053\u3068\u306a\u304f\u3001\u4f7f\u7528\u983b\u5ea6\u306e\u9ad8\u3044 SMS \u30c1\u30e3\u30cd\u30eb\u3092\u901a\u3058\u3066\u9867\u5ba2\u306b\u30ea\u30fc\u30c1\u3067\u304d\u307e\u3059\u3002\u3059\u3079\u3066\u304c\u540c\u3058\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u5b9f\u884c\u3055\u308c\u308b\u305f\u3081\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u306e\u72b6\u6cc1\u3092\u628a\u63e1\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/ja-jp\/capabilities\/social-media-customer-service\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2<\/h3>\n<p>\u9867\u5ba2\u304c\u697d\u3057\u3093\u3067\u4f7f\u7528\u3057\u3066\u3044\u308b\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u901a\u3058\u3066\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3084\u554f\u984c\u306b\u8fc5\u901f\u306b\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u69cb\u7bc9\u3055\u308c\u308b\u3068\u3068\u3082\u306b\u3001\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u56de\u907f\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row equal_height=&#8221;yes&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30c1\u30fc\u30e0\u306e\u30b5\u30dd\u30fc\u30c8\u3068\u9032\u5316\u3092\u652f\u3048\u308b\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406<\/h2>\n<p>\u30d6\u30e9\u30f3\u30c9\u306b\u3068\u3063\u3066\u3001\u9867\u5ba2\u3060\u3051\u304c\u91cd\u8981\u306a\u30aa\u30fc\u30c7\u30a3\u30a8\u30f3\u30b9\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u5f93\u696d\u54e1\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3082\u6700\u9069\u5316\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002Genesys Cloud \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u306f\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406\u30c4\u30fc\u30eb\u304c\u642d\u8f09\u3055\u308c\u3066\u304a\u308a\u3001\u5f93\u696d\u54e1\u306e\u6210\u9577\u3092\u652f\u63f4\u3057\u3001\u3042\u3089\u3086\u308b\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u6539\u5584\u3001\u6700\u9069\u306a\u5f93\u696d\u54e1\u304c\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u696d\u52d9\u3092\u884c\u3048\u307e\u3059\u3002[\/vc_column_text]<div class=\"btn-container   vc_custom_1741139493665\"><a role=\"button\"  class=\"btn btn-primary\" href=\"\/ja-jp\/capabilities\/wem-workforce-engagement-management\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/a><\/div>[\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/ja-jp\/capabilities\/employee_performance_management_tool\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u7ba1\u7406<\/h3>\n<p>\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u3068\u5f93\u696d\u54e1\u304c\u540c\u3058\u3088\u3046\u306b\u7d50\u679c\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002\u5f93\u696d\u54e1\u306e\u6210\u529f\u304c\u4fc3\u3055\u308c\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306f\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306b\u95a2\u3059\u308b\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u77ac\u6642\u306b\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/ja-jp\/capabilities\/quality-assurance-and-monitoring\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\u54c1\u8cea\u4fdd\u8a3c\u3068\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0<\/h3>\n<p>\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u3001\u3059\u3079\u3066\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u304c\u8a18\u9332\u3055\u308c\u308b\u305f\u3081\u3001\u3059\u3079\u3066\u306e\u9867\u5ba2\u304c\u554f\u3044\u5408\u308f\u305b\u306e\u305f\u3073\u306b\u6700\u9ad8\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u53d7\u3051\u3089\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/ja-jp\/capabilities\/speech-and-text-analytics\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\u97f3\u58f0\u5206\u6790\u3068\u30c6\u30ad\u30b9\u30c8\u5206\u6790<\/h3>\n<p>\u3059\u3079\u3066\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u5bfe\u3057\u3066 AI \u30d9\u30fc\u30b9\u306e\u8a73\u7d30\u306a\u8a55\u4fa1\u3092\u5b9f\u884c\u3059\u308b\u3053\u3068\u3067\u3001\u91cd\u8981\u306a\u30a4\u30d9\u30f3\u30c8\u306e\u7279\u5b9a\u3001\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u306e\u691c\u8a3c\u3001\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u304c\u5fc5\u8981\u306a\u30b9\u30ad\u30eb\u306e\u7279\u5b9a\u306a\u3069\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/ja-jp\/capabilities\/forecasting-and-decisions\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\u4eba\u54e1\u4e88\u6e2c\u3068\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0<\/h3>\n<p>\u5e38\u306b\u3001\u9069\u5207\u306a\u30ea\u30bd\u30fc\u30b9\u3092\u9069\u5207\u306a\u5834\u6240\u306b\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u914d\u7f6e\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u6b63\u78ba\u306a\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3092\u7c21\u5358\u3001\u8fc5\u901f\u306b\u4f5c\u6210\u3067\u304d\u308b\u305f\u3081\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3084\u30b3\u30fc\u30eb\u4ef6\u6570\u304c\u6025\u5897\u3057\u3066\u3082\u77ed\u6642\u9593\u3067\u9069\u5fdc\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row background_color=&#8221;bgc-lgray&#8221; el_class=&#8221;form-card&#8221;][vc_column offset=&#8221;vc_col-lg-offset-2 vc_col-lg-8 vc_col-md-offset-1 vc_col-md-10&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">AI \u30d9\u30fc\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u52d5\u4f5c\u3092\u5b9f\u969b\u306b\u3054\u89a7\u3044\u305f\u3060\u3051\u307e\u3059<\/h2>\n<p style=\"text-align: center;\">Genesys Cloud \u306f\u3001\u6700\u5148\u7aef\u306e AI \u30d9\u30fc\u30b9\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u304c\u3001\u5b9f\u7269\u3092\u898b\u3066\u78ba\u8a8d\u3057\u3066\u3044\u305f\u3060\u304f\u3053\u3068\u3092\u304a\u3059\u3059\u3081\u3057\u307e\u3059\u3002Genesys Cloud \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u52d5\u4f5c\u3092\u5b9f\u969b\u306b\u3054\u89a7\u3044\u305f\u3060\u304d\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u652f\u63f4\u306b\u3088\u308b\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3084\u3001AI \u30d9\u30fc\u30b9\u306e\u7ba1\u7406\u30c4\u30fc\u30eb\u306b\u3088\u308b\u751f\u7523\u6027\u3068\u52b9\u7387\u6027\u306e\u5411\u4e0a\u306a\u3069\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container justify-content-center \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/genesys-cloud-cx-demo-basic-operations-general-agents\" target=\"_blank\" rel=\"\">\u30c7\u30e2\u306f\u3053\u3061\u3089<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">\u5305\u62ec\u7684\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u3055\u3089\u306b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba<\/h2>\n<p style=\"text-align: center;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6700\u9069\u5316\u306f Genesys \u306b\u304a\u4efb\u305b\u304f\u3060\u3055\u3044\u3002\u9867\u5ba2\u305d\u308c\u305e\u308c\u306e\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u3001\u304a\u624b\u4f1d\u3044\u3057\u307e\u3059\u3002\u5c0e\u5165\u898f\u6a21\u306f\u3001\u9867\u5ba2\u306e\u597d\u307f\u3068\u30d3\u30b8\u30cd\u30b9\u30cb\u30fc\u30ba\u306e\u4e21\u65b9\u3092\u8003\u616e\u3057\u3066\u67d4\u8edf\u306b\u8abf\u6574\u3067\u304d\u307e\u3059\u3002Genesys Cloud \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u4ed6\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3088\u308a\u3082\u512a\u308c\u3066\u3044\u308b\u7406\u7531\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">AI\u30d9\u30fc\u30b9<\/h3>\n<p>AI\uff08\u4eba\u5de5\u77e5\u80fd\uff09\u306f\u3001Genesys Cloud \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u5168\u4f53\u306b\u30cd\u30a4\u30c6\u30a3\u30d6\u5b9f\u88c5\u3055\u308c\u3066\u304a\u308a\u3001\u3042\u3089\u3086\u308b\u30ec\u30d9\u30eb\u3067\u30b9\u30de\u30fc\u30c8\u3001\u8fc5\u901f\u306a\u554f\u984c\u89e3\u6c7a\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u5305\u62ec\u7684\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/h3>\n<p>\u30d6\u30e9\u30a6\u30b6\u30fc\u306e\u30bf\u30d6\u3084\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u30a6\u30a3\u30f3\u30c9\u30a6\u3092\u5207\u308a\u66ff\u3048\u308b\u5fc5\u8981\u306f\u3082\u3046\u3042\u308a\u307e\u305b\u3093\u3002Genesys Cloud \u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u7ba1\u7406\u3092 1 \u3064\u306b\u96c6\u7d04\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\u4fe1\u983c\u3001\u5b89\u5168\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30fc<\/h3>\n<p>Genesys Cloud \u306b\u306f\u3001\u73fe\u6642\u70b9\u306e\u6700\u9ad8\u30ec\u30d9\u30eb\u306e\u6697\u53f7\u5316\u6280\u8853\u3068\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30fc\u30d7\u30ed\u30c8\u30b3\u30eb\u304c\u642d\u8f09\u3055\u308c\u3066\u304a\u308a\u3001\u4f01\u696d\u306b\u5fc5\u8981\u306a\u5b89\u5168\u57fa\u6e96\u3068\u8a8d\u8a3c\u3092\u6e80\u305f\u3057\u3066\u3044\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u304a\u5ba2\u69d8\u306e\u58f0<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column]<div class=\"component-customer-carousel default-layout\" data-current-active=\"0\" data-layout=\"default\" data-count=\"2\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item active\"><a class=\"logo-nav\" aria-label=\"View Schneider Electric story\" title=\"Schneider Electric\" href=\"#516264\"><img decoding=\"async\" class=\"company-logo\" alt=\"Schneider electric x300\" src=\"https:\/\/www.genesys.com\/media\/Schneider_Electric_x300.png\" width=\"300\" height=\"89\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Virgin Atlantic story\" title=\"Virgin Atlantic\" href=\"#548327\"><img decoding=\"async\" class=\"company-logo\" alt=\"Virgin atlantic x300\" src=\"https:\/\/www.genesys.com\/media\/virgin-atlantic-x300.png\" width=\"300\" height=\"72\"><\/a><\/div><\/div><div class=\"carousel-content-col\"><button aria-label=\"Previous panel\" title=\"Previous panel\" class=\"prev-control carousel-controls hidden\"><\/button><div class=\"customer-content active\" data-href=\"516264\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/schneider-electric\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Young adult woman reading an ebook at a public park\" src=\"https:\/\/www.genesys.com\/media\/Schneider-Electric_hero.jpg\" width=\"626\" height=\"352\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-xl\">\u300c\u79c1\u305f\u3061\u306f\u3001\u304a\u5ba2\u69d8\u306e\u305f\u3081\u306b\u3001\u81ea\u793e\u306e\u88fd\u54c1\u3068\u30b5\u30fc\u30d3\u30b9\u4e21\u65b9\u306e\u30c7\u30b8\u30bf\u30eb\u5316\u3092\u9032\u3081\u3066\u3044\u307e\u3059\u3002\u540c\u6642\u306b\u696d\u754c\u30c8\u30c3\u30d7\u306e\u30c7\u30b8\u30bf\u30eb\u4f01\u696d\u3082\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u306b\u3001\u5f93\u696d\u54e1\u4f53\u9a13\uff08EX\uff09\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u3092\u5909\u9769\u3057\u3066\u3044\u308b\u306e\u3067\u3059\u3002\u300d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Irina Zubova<\/p><p class=\"customer-title\">Vice President, Digital Sales and Customer Support Enablement, Schneider Electric<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">\u9867\u5ba2\u4e8b\u4f8b\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"548327\" data-index=\"1\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/virgin-atlantic\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Virgin atlantic hero\" src=\"https:\/\/www.genesys.com\/media\/Virgin-Atlantic_hero.png\" width=\"652\" height=\"352\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-xl\">\u300c\u4ee5\u524d\u5229\u7528\u3057\u3066\u3044\u305f\u88fd\u54c1\u3068\u6bd4\u8f03\u3059\u308b\u3068\u3001Genesys Web \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3067\u306f\u4f1a\u8a71\u306e\u5b8c\u4e86\u6570\u304c 220% \u5897\u52a0\u3057\u307e\u3057\u305f\u3002\u696d\u52d9\u52b9\u7387\u304c\u500d\u5897\u3057\u305f\u3053\u3068\u3092\u8a3c\u660e\u3057\u3066\u3044\u307e\u3059\u3002\u300d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Louise Phillips<\/p><p class=\"customer-title\">\u30ab\u30b9\u30bf\u30de\u30fc\u30bb\u30f3\u30bf\u30fc\u62c5\u5f53 VP, Virgin Atlantic<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">\u9867\u5ba2\u4e8b\u4f8b\u306f\u3053\u3061\u3089<\/div><\/div><\/div><\/a><\/div><button aria-label=\"Next panel\" title=\"Next panel\" class=\"next-control carousel-controls\"><\/button><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221;][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\u4f01\u696d\u304c\u9867\u5ba2\u306e\u671f\u5f85\u306b\u5fdc\u3048\u3089\u308c\u308b\u3088\u3046\u30b5\u30dd\u30fc\u30c8<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-3 scrollable-row\"><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/five-trendsetters-in-ai-innovation\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Trendsetters-For-2025-eBook-Thumbnails_bg3.png\" height=\"928\" width=\"1640\" alt=\"\u5148\u9032\u4f01\u696d5\u793e\u306b\u5b66\u3076ai\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title h6\">AI \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u9032\u3081\u308b\u5148\u9032\u4f01\u696d 5 \u793e<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/customer-experience-in-the-age-of-ai\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Report-Cover-1235x920px-1.jpg\" height=\"920\" width=\"1236\" alt=\"Ai\u6642\u4ee3\u306ecx\u5411\u4e0a\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">\u30ec\u30dd\u30fc\u30c8<\/p><h3 class=\"item-title h6\">AI \u6642\u4ee3\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/why-companies-choose-genesys-cloud\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Resource-thumbnail_Why-companies-Choose-Genesys-Cloud_2x.png\" height=\"464\" width=\"820\" alt=\"Genesys cloud \u304c\u9078\u3070\u308c\u308b\u7406\u7531\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title h6\">Genesys Cloud \u304c\u9078\u3070\u308c\u308b\u7406\u7531<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;demo&#8221;][vc_row background_color=&#8221;bgc-lgray&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u98db\u8e8d\u7684\u306b\u5411\u4e0a\u3055\u305b\u308b\u3001Genesys \u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/h2>\n<p>\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f Genesys \u306b\u304a\u4efb\u305b\u304f\u3060\u3055\u3044\u3002\u30af\u30e9\u30a6\u30c9\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30c1\u30fc\u30e0\u306e\u696d\u52d9\u52b9\u679c\u3001\u53ce\u76ca\u306e\u5411\u4e0a\u306b\u8ca2\u732e\u3059\u308b\u7406\u7531\u3092\u3054\u8aac\u660e\u3057\u307e\u3059\u3002\u30c7\u30e2\uff08\u7121\u6599\uff09\u3092\u3054\u4f9d\u983c\u304f\u3060\u3055\u3044\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u7528\u3092\u7c21\u7d20\u5316\u3057\u3001IT \u90e8\u9580\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u307e\u3059\u3002\u4f01\u696d\u306e\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u304c\u3001\u6700\u3082\u5927\u5207\u306a\u5b58\u5728\u3067\u3042\u308b\u9867\u5ba2\u306b\u591a\u304f\u306e\u6642\u9593\u3092\u5272\u3051\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">\u3088\u3046\u3053\u305d<\/span> <span id=\"person_info\"><span class=\"person_last\"><\/span>&nbsp;<span class=\"person_first\"><\/span> \u69d8<\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\u5225\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u60c5\u5831\u3092\u5165\u529b\u3057\u307e\u3059\u304b\uff1f<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"\u4f1a\u793e\u3067\u304a\u4f7f\u3044\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u3054\u5165\u529b\u304f\u3060\u3055\u3044\u3002\">\n        <label for=\"fe644\">\u4f1a\u793e\u3067\u304a\u4f7f\u3044\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u3054\u5165\u529b\u304f\u3060\u3055\u3044\u3002<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/capabilities\/189324\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ja-jp\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/capabilities\/189324\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"189324\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"E\u30e1\u30fc\u30eb\" placeholder=\"E\u30e1\u30fc\u30eb\">\n        <label for=\"fe192\">E\u30e1\u30fc\u30eb<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\u6c0f\">\n        <label for=\"fe191\">\u6c0f<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\u540d\">\n        <label for=\"fe190\">\u540d<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\u96fb\u8a71\u756a\u53f7\uff08\u534a\u89d2\u6570\u5b57\uff09\">\n        <label for=\"fe215\">\u96fb\u8a71\u756a\u53f7\uff08\u534a\u89d2\u6570\u5b57\uff09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219_jp\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"C-Level\">\u793e\u9577\u3001\u53d6\u7de0\u5f79<\/option><option value=\"VP\">\u57f7\u884c\u5f79\u54e1\u3001\u672c\u90e8\u9577<\/option><option value=\"Director\">\u90e8\u9577\u3001\u6b21\u9577\u3001\u5ba4\u9577\u3001\u30bb\u30f3\u30bf\u30fc\u9577<\/option><option value=\"Manager\">\u8ab2\u9577\u3001<\/option><option value=\"Staff\">\u4fc2\u9577\u3001\u4e3b\u4efb\u3001\u30ea\u30fc\u30c0\u30fc\u3001\u4e00\u822c\u793e\u54e1\u3001\u62c5\u5f53\u8005<\/option><option value=\"Unknown\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe219_jp\">\u5f79\u8077\u30ec\u30d9\u30eb<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Collections\">\u50b5\u6a29\u7ba1\u7406\u30fb\u50b5\u6a29\u56de\u53ce<\/option><option value=\"Contact Center Management\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u7ba1\u7406<\/option><option value=\"Customer Experience\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/option><option value=\"Customer Service\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9<\/option><option value=\"Ecommerce\/Digital Channels\">\u96fb\u5b50\u5546\u53d6\u5f15\/\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb<\/option><option value=\"Finance\">\u8ca1\u52d9\u90e8<\/option><option value=\"Human Resources\">\u4eba\u4e8b\u90e8<\/option><option value=\"Information Technology\">\u60c5\u5831\u6280\u8853<\/option><option value=\"IT Architecture\">IT\/\u60c5\u5831\u6280\u8853<\/option><option value=\"Marketing\">\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0<\/option><option value=\"Operations \/ Process Management\">\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9<\/option><option value=\"Production Management\">\u751f\u7523\u7ba1\u7406<\/option><option value=\"Purchasing\">\u8cfc\u8cb7<\/option><option value=\"Sales\">\u55b6\u696d<\/option><option value=\"Unknown\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe218\">\u8077\u7a2e<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\u9280\u884c<\/option><option value=\"Business Services\">\u305d\u306e\u4ed6\u30b5\u30fc\u30d3\u30b9\u696d\u5168\u822c<\/option><option value=\"Capital Markets\">\u8a3c\u5238\u30fb\u30ab\u30fc\u30c9\u30fb\u305d\u306e\u4ed6\u91d1\u878d<\/option><option value=\"Communications\">IT\u30fb\u60c5\u5831\u901a\u4fe1<\/option><option value=\"Consumer Products\">\u6d88\u8cbb\u8ca1<\/option><option value=\"Defense & Intelligence\">\u9632\u885b<\/option><option value=\"Education & Non-Profit\">\u5b66\u6821\u30fb\u975e\u55b6\u5229\u56e3\u4f53<\/option><option value=\"Energy & Utilities\"> \u30a8\u30cd\u30eb\u30ae\u30fc\uff08\u96fb\u529b\u30fb\u30ac\u30b9\u30fb\u6c34\u9053\uff09<\/option><option value=\"Entertainment\">\u30a8\u30f3\u30bf\u30fc\u30c6\u30a4\u30f3\u30e1\u30f3\u30c8<\/option><option value=\"Government\">\u884c\u653f\u6a5f\u95a2<\/option><option value=\"Insurance\">\u4fdd\u967a<\/option><option value=\"Life Sciences\">\u30d0\u30a4\u30aa\u30fb\u88fd\u85ac\u30fb\u533b\u7642\u6a5f\u5668\u88fd\u9020 <\/option><option value=\"Logistics\">\u904b\u8f38\u30fb\u7269\u6d41<\/option><option value=\"Manufacturing\">\u88fd\u9020<\/option><option value=\"Providers\">\u75c5\u9662\u30fb\u533b\u7642\u30fb\u4ecb\u8b77\u30b5\u30fc\u30d3\u30b9<\/option><option value=\"Retailers\">\u6d41\u901a\u30fb\u5c0f\u58f2<\/option><option value=\"Technology\">\u30c6\u30af\u30ce\u30ed\u30b8\u30fc<\/option><option value=\"Travel & Hospitality\">\u65c5\u884c\u30fb\u30db\u30c6\u30eb\u30fb\u98f2\u98df\u30fb\u822a\u7a7a\u30fb\u4ea4\u901a<\/option><option value=\"Other\">\u305d\u306e\u4ed6<\/option>\n        <\/select>\n        <label for=\"fe221\">\u696d\u754c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\u4f1a\u793e\u540d\">\n        <label for=\"fe193\">\u4f1a\u793e\u540d<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\u90fd\u9053\u5e9c\u770c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\u5f79\u8077\">\n        <label for=\"fe220\">\u5f79\u8077<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\u691c\u8a0e\u4e2d<\/option><option value=\"Gathering business requirements\">\u30d3\u30b8\u30cd\u30b9\u8981\u4ef6\u3092\u307e\u3068\u3081\u308b<\/option><option value=\"Comparing solutions\">\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6bd4\u8f03\u3059\u308b<\/option><option value=\"Ready for a conversation\">\u76f8\u8ac7\u3092\u5e0c\u671b\u3059\u308b<\/option>\n        <\/select>\n        <label for=\"fe222\">\u95b2\u89a7\u76ee\u7684<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1\uff5e20\u5e2d<\/option><option value=\"21-50\">21\uff5e50\u5e2d<\/option><option value=\"51-100\">51\uff5e100\u5e2d<\/option><option value=\"101-300\">101\uff5e300\u5e2d<\/option><option value=\"301-500\">301\uff5e500\u5e2d<\/option><option value=\"501-1000\">501\uff5e1000\u5e2d<\/option><option value=\">1000\">>1000\u5e2d<\/option><option value=\"No Contact Center\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u3082\u3063\u3066\u3044\u307e\u305b\u3093<\/option><option value=\"Don't Know\">\u4e0d\u660e<\/option>\n        <\/select>\n        <label for=\"fe225\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5e2d\u6570\u3092\u304a\u9078\u3073\u304f\u3060\u3055\u3044\u3002<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u95a2\u3059\u308b\u60c5\u5831\u3092\u3001\u30e1\u30fc\u30eb\u3084\u96fb\u8a71\u3067\u9023\u7d61\u3059\u308b\u3053\u3068\u306b\u540c\u610f\u3057\u307e\u3059<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">\u30b8\u30a7\u30cd\u30b7\u30b9\u304b\u3089\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u3092\u5e0c\u671b\u3059\u308b<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\u30c7\u30e2\u3092\u4e88\u7d04\u3059\u308b\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\u30c7\u30e2\u3092\u4e88\u7d04\u3059\u308b\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/ja-jp\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text css=&#8221;&#8221; el_class=&#8221;thank-you&#8221;]<\/p>\n<p class=\"h3 font-weight-bold\">\u3054\u95a2\u5fc3\u3092\u304a\u5bc4\u305b\u3044\u305f\u3060\u304d\u3001\u8aa0\u306b\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3002<\/p>\n<p>\u5f0a\u793e\u62c5\u5f53\u3088\u308a\u3001\u6298\u308a\u8fd4\u3057\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u8abf\u6574\u306e\u3054\u9023\u7d61\u3092\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"component-accordion-container\" data-display=\"accordion\"><div class=\"heading-container mb-4\"><h2 class=\"mb-1\">\u3088\u304f\u3042\u308b\u8cea\u554f<\/h2><\/div><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30b3\u30fc\u30eb\/\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u30b3\u30fc\u30eb\/\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u7d44\u7e54\u304c\u9867\u5ba2\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u52b9\u7387\u7684\u306b\u7ba1\u7406\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002\u901a\u8a71\u3092\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u8ffd\u8de1\u3001\u9332\u97f3\u3059\u308b\u6a5f\u80fd\u306b\u52a0\u3048\u3001\u9867\u5ba2\u306e\u30c7\u30fc\u30bf\u3068\u5206\u6790\u3092\u7ba1\u7406\u3059\u308b\u30c4\u30fc\u30eb\u3082\u5099\u3048\u3066\u3044\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u4f7f\u3046\u3053\u3068\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3088\u308b\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u3001\u554f\u984c\u89e3\u6c7a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u52b9\u7387\u5316\u3067\u304d\u307e\u3059\u3002\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u3001\u30af\u30e9\u30a6\u30c9\u3001\u3069\u3061\u3089\u306b\u3082\u5c0e\u5165\u53ef\u80fd\u3067\u3059\u3002\u97f3\u58f0\u901a\u8a71\u3001\u30c1\u30e3\u30c3\u30c8\u3001E \u30e1\u30fc\u30eb\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306a\u3069\u306e\u3055\u307e\u3056\u307e\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb\u3092\u7d44\u307f\u8fbc\u3080\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u696d\u52d9\u3092\u5f37\u5316\u3067\u304d\u307e\u3059\u3002<a href=\"https:\/\/www.genesys.com\/ja-jp\/definitions\/what-is-a-cloud-contact-center\">\u8a73\u7d30\u306f\u3053\u3061\u3089\u2192<\/a><\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u6700\u3082\u512a\u308c\u3066\u3044\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u6700\u3082\u512a\u308c\u3066\u3044\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u304c\u4f55\u304b\u306f\u3001\u5177\u4f53\u7684\u306a\u30d3\u30b8\u30cd\u30b9\u30cb\u30fc\u30ba\u306b\u3088\u3063\u3066\u5909\u308f\u308a\u307e\u3059\u3002\u67d4\u8edf\u6027\u3001\u62e1\u5f35\u6027\u3001\u6a5f\u80fd\u8c4a\u5bcc\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u77e5\u3089\u308c\u308b Genesys \u306f\u591a\u304f\u306e\u4f01\u696d\u306b\u63a1\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002Salesforce Service Cloud \u306f CRM \u30b7\u30b9\u30c6\u30e0\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u9023\u643a\u3067\u304d\u307e\u3059\u3002\u81ea\u793e\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u6700\u9069\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u7279\u5b9a\u3059\u308b\u306b\u306f\u3001\u8981\u4ef6\u3001\u4e88\u7b97\u3001\u9023\u643a\u306e\u30cb\u30fc\u30ba\u3092\u8a55\u4fa1\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5206\u6790\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30ec\u30dd\u30fc\u30c8\u3068\u5206\u6790\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30c1\u30fc\u30e0\u306e\u6210\u529f\u306b\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001KPI \u3084\u305d\u306e\u4ed6\u306e\u4e8b\u524d\u5b9a\u7fa9\u3055\u308c\u305f\u6307\u6a19\u3092\u8ffd\u8de1\u3057\u3066\u30ec\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002\u3053\u306e\u30c7\u30fc\u30bf\u306e\u53ce\u96c6\u3068\u5206\u6790\u304c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5206\u6790\u306e\u4e2d\u6838\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u306e\u30c7\u30fc\u30bf\u304b\u3089\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5168\u4f53\u7684\u306a\u52b9\u7387\u3068\u751f\u7523\u6027\u3001\u65e2\u5b58\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u6709\u52b9\u6027\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306b\u95a2\u3059\u308b\u30a4\u30f3\u30b5\u30a4\u30c8\u304c\u5f97\u3089\u308c\u307e\u3059\u3002<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/reporting-analytics\">\u8a73\u7d30\u306f\u3053\u3061\u3089\u2192<\/a><\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Genesys \u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u3059\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u3044\u3044\u3048\u3001Genesys \u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002Genesys \u306f\u3001\u6700\u5148\u7aef\u306e AI \u30d9\u30fc\u30b9\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308b Genesys Cloud \u3092\u8ca9\u58f2\u3057\u3001\u4e16\u754c\u4e2d\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3084\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u4f01\u696d\u304c\u53ef\u80fd\u306a\u9650\u308a\u6700\u9ad8\u30ec\u30d9\u30eb\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092 24 \u6642\u9593 365 \u65e5\u4f53\u5236\u3067\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3059\u308b\u5404\u7a2e\u30b5\u30fc\u30d3\u30b9\u3082\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\">\u8a73\u7d30\u306f\u3053\u3061\u3089\u2192<\/a><\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30b5\u30fc\u30d3\u30b9\u578b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff08CCaaS\uff09\u3068\u306f\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u30b5\u30fc\u30d3\u30b9\u578b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff08CCaaS\uff09\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u3068\u7ba1\u7406\u306b\u5fc5\u8981\u306a\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u30fc\u3068\u30c4\u30fc\u30eb\u3092\u4f01\u696d\u306b\u63d0\u4f9b\u3059\u308b\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u9867\u5ba2\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306e\u97f3\u58f0\u3001\u30c1\u30e3\u30c3\u30c8\u3001E \u30e1\u30fc\u30eb\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30fb\u30c1\u30e3\u30cd\u30eb\u306a\u3069\u306e\u6a5f\u80fd\u3092\u642d\u8f09\u3057\u3066\u3044\u307e\u3059\u3002CCaaS \u306f\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u30fb\u30cf\u30fc\u30c9\u30a6\u30a7\u30a2\u304c\u4e0d\u8981\u3067\u3042\u308a\u3001\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30d9\u30fc\u30b9\u306e\u30e2\u30c7\u30eb\u3092\u901a\u3058\u3066\u9ad8\u5ea6\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u6a5f\u80fd\u3092\u5229\u7528\u3067\u304d\u308b\u305f\u3081\u3001\u62e1\u5f35\u6027\u3001\u67d4\u8edf\u6027\u3001\u30b3\u30b9\u30c8\u52b9\u679c\u306b\u512a\u308c\u3066\u3044\u307e\u3059\u3002<a href=\"https:\/\/www.genesys.com\/ja-jp\/definitions\/what-is-contact-center-as-a-service\">\u8a73\u7d30\u306f\u3053\u3061\u3089\u2192<\/a><\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u9055\u3044\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u3057\u3066\u95a2\u9023\u6027\u304c\u3042\u308a\u307e\u3059\u304c\u30011 \u70b9\u3060\u3051\u5927\u304d\u306a\u9055\u3044\u304c\u3042\u308a\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u5f93\u6765\u304b\u3089\u3001\u96fb\u8a71\u56de\u7dda\u3084\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u30d7\u30ed\u30c8\u30b3\u30eb\u7d4c\u7531\u97f3\u58f0\uff08VoIP\uff09\u3092\u901a\u3058\u3001\u97f3\u58f0\u901a\u8a71\u306b\u306e\u307f\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059\u3002\u4e00\u65b9\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u96fb\u8a71\u30b7\u30b9\u30c6\u30e0\u3060\u3051\u3067\u306a\u304f\u3001\u30c6\u30ad\u30b9\u30c8\u30c1\u30e3\u30c3\u30c8\u3001SMS\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306a\u3069\u3001\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3057\u307e\u3059\u3002<a href=\"https:\/\/www.genesys.com\/ja-jp\/definitions\/what-is-a-call-center\">\u8a73\u7d30\u306f\u3053\u3061\u3089\u2192<\/a><\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">CRM \u30b7\u30b9\u30c6\u30e0\u3068\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u9055\u3044\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u30ab\u30b9\u30bf\u30de\u30fc\u30ea\u30ec\u30fc\u30b7\u30e7\u30f3\u7ba1\u7406\uff08CRM\uff09\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u696d\u52d9\u3092\u52b9\u7387\u5316\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3059\u308b\u30c4\u30fc\u30eb\u3067\u3059\u3002CRM \u30b7\u30b9\u30c6\u30e0\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u304b\u3089\u53ce\u96c6\u3055\u308c\u305f\u9867\u5ba2\u3084\u898b\u8fbc\u307f\u9867\u5ba2\u306b\u95a2\u3059\u308b\u30c7\u30fc\u30bf\u3092\u6574\u7406\u3057\u307e\u3059\u3002\u3053\u306e\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3059\u308b\u3068\u3001\u9867\u5ba2\u4e00\u4eba\u3072\u3068\u308a\u306e\u30cb\u30fc\u30ba\u306b\u5fdc\u3048\u3089\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u9867\u5ba2\u306b\u3064\u3044\u3066\u306e\u77e5\u8b58\u304c\u5897\u3048\u308b\u307b\u3069\u3001\u9867\u5ba2\u5bfe\u5fdc\u3084\u3001\u30d7\u30ed\u30bb\u30b9\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3001\u30cb\u30fc\u30ba\u306e\u5145\u8db3\u304c\u7c21\u5358\u306b\u306a\u308a\u307e\u3059\u3002<a href=\"https:\/\/www.genesys.com\/ja-jp?post_type=definitions&amp;p=559387\">\u8a73\u7d30\u306f\u3053\u3061\u3089\u2192<\/a><\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u8cbb\u7528\u306f\u3069\u306e\u304f\u3089\u3044\u304b\u304b\u308a\u307e\u3059\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\u30d3\u30b8\u30cd\u30b9\u306b\u6700\u9069\u306a\u30d7\u30e9\u30f3\u3092\u304a\u9078\u3073\u304f\u3060\u3055\u3044\u3002Genesys \u306e\u67d4\u8edf\u306a\u4fa1\u683c\u8a2d\u5b9a\u306f\u3001\u304a\u5ba2\u69d8\u8996\u70b9\u3067\u3054\u7528\u610f\u3057\u3066\u3044\u307e\u3059\u3002<a href=\"https:\/\/www.genesys.com\/ja-jp\/pricing\">\u8a73\u7d30\u306f\u3053\u3061\u3089\u2192<\/a><\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Genesys \u306e\u7af6\u5408\u4ed6\u793e\u3068\u306f\u3069\u3053\u3067\u3059\u304b\uff1f<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Genesys \u306e\u7af6\u5408\u4f01\u696d\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u578b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff08CCaaS\uff09\u696d\u754c\u306e\u3055\u307e\u3056\u307e\u306a\u968e\u5c64\u306b\u8907\u6570\u5b58\u5728\u3057\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001Amazon \u3084 Cisco \u3068\u3044\u3063\u305f\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30fb\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306e\u4e00\u90e8\u306f\u3001Genesys Cloud 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