{"id":654740,"date":"2026-11-10T21:48:18","date_gmt":"2026-11-11T05:48:18","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=654740"},"modified":"2026-11-10T23:07:08","modified_gmt":"2026-11-11T07:07:08","slug":"xperience-tokyo-2026-%e7%8f%be%e5%9c%b0%e3%83%ac%e3%83%9d%e3%83%bc%e3%83%88%e3%80%91%e3%82%a8%e3%83%bc%e3%82%b8%e3%82%a7%e3%83%b3%e3%83%86%e3%82%a3%e3%83%83%e3%82%afai%e6%99%82%e4%bb%a3%e3%80%81cx","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/xperience-tokyo-2026-%e7%8f%be%e5%9c%b0%e3%83%ac%e3%83%9d%e3%83%bc%e3%83%88%e3%80%91%e3%82%a8%e3%83%bc%e3%82%b8%e3%82%a7%e3%83%b3%e3%83%86%e3%82%a3%e3%83%83%e3%82%afai%e6%99%82%e4%bb%a3%e3%80%81cx","title":{"rendered":"\u3010Xperience Tokyo 2026 \u73fe\u5730\u30ec\u30dd\u30fc\u30c8\u3011\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30afAI\u6642\u4ee3\u3001CX\u306f\u3069\u3046\u5909\u308f\u308b\u306e\u304b"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<div>\n<p>2026\u5e7410\u670815\u65e5\u3001\u300cXperience Tokyo 2026\u300d\u304c\u958b\u50ac\u3055\u308c\u307e\u3057\u305f\u3002\u30c6\u30fc\u30de\u306f\u300cWinning in the Agentic Era \uff5e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30afAI\u6642\u4ee3\u3001CX\u3092\u4f01\u696d\u6210\u9577\u306e\u539f\u52d5\u529b\u3078\u300d\u3002\u751f\u6210AI\u304b\u3089\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30afAI\u3078\u3068\u9032\u5316\u3059\u308b\u306a\u304b\u3001AI\u3092\u5358\u306a\u308b\u52b9\u7387\u5316\u306e\u624b\u6bb5\u3067\u306f\u306a\u304f\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3084\u30d3\u30b8\u30cd\u30b9\u306e\u3042\u308a\u65b9\u305d\u306e\u3082\u306e\u3092\u5909\u3048\u308b\u5b58\u5728\u3068\u3057\u3066\u3069\u3046\u6349\u3048\u308b\u306e\u304b\u3002\u4f1a\u5834\u5168\u4f53\u304c\u305d\u306e\u554f\u3044\u306b\u5411\u304d\u5408\u3044\u307e\u3057\u305f\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-651736\" src=\"https:\/\/www.genesys.com\/media\/0124NIH_0284-300x200.jpg\" alt=\"\" width=\"798\" height=\"532\" srcset=\"https:\/\/www.genesys.com\/media\/0124NIH_0284-300x200.jpg 300w, https:\/\/www.genesys.com\/media\/0124NIH_0284-1260x840.jpg 1260w, https:\/\/www.genesys.com\/media\/0124NIH_0284-216x144.jpg 216w, https:\/\/www.genesys.com\/media\/0124NIH_0284.jpg 1600w\" sizes=\"(max-width: 798px) 100vw, 798px\" \/><\/p>\n<\/div>\n<h2><\/h2>\n<h2 class=\"font-weight-bold\">\u76ee\u6b21<\/h2>\n<ul>\n<li><a href=\"#link01\">\u300c\u534a\u5e74\u4f7f\u3063\u305fAI\u300d\u306b\u300110\u5e74\u4ed8\u304d\u5408\u3044\u306e\u4f01\u696d\u304c\u8ca0\u3051\u3066\u3044\u308b<\/a><\/li>\n<li><a href=\"#link02\">\u554f\u308f\u308c\u308b\u306e\u306f\u300cAI\u306e\u6570\u300d\u3067\u306f\u306a\u304f\u300c\u30aa\u30da\u30ec\u30fc\u30c6\u30a3\u30f3\u30b0\u30e2\u30c7\u30eb\u300d<\/a><\/li>\n<li><a href=\"#link03\">\u5171\u6709\u30e1\u30e2\u30ea\u30fc\u3001\u610f\u56f3\u306e\u7406\u89e3\u3001\u305d\u3057\u3066\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3<\/a><\/li>\n<li><a href=\"#link04\">AI\u3092\u5897\u3084\u3059\u306e\u3067\u306f\u306a\u304f\u3001\u3069\u3046\u3064\u306a\u3050\u306e\u304b\uff1f<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>\u5e55\u958b\u3051\u3068\u306a\u3063\u305f\u57fa\u8abf\u8b1b\u6f14\u300c\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30afAI\u6642\u4ee3\u306b\u518d\u5b9a\u7fa9\u3059\u308b\u9867\u5ba2\u4f53\u9a13\u300d\u306e\u6a21\u69d8\u3092\u3001\u5370\u8c61\u7684\u3060\u3063\u305f\u8a00\u8449\u3068\u3068\u3082\u306b\u73fe\u5730\u304b\u3089\u304a\u5c4a\u3051\u3057\u307e\u3059\u3002<\/p>\n<div>\n<h2 id=\"link01\">\u300c\u534a\u5e74\u4f7f\u3063\u305fAI\u300d\u306b\u300110\u5e74\u4ed8\u304d\u5408\u3044\u306e\u4f01\u696d\u304c\u8ca0\u3051\u3066\u3044\u308b<\/h2>\n<\/div>\n<div>\n<p><img decoding=\"async\" class=\"alignnone wp-image-654806\" src=\"https:\/\/www.genesys.com\/media\/0206NIG_0857-300x200.jpg\" alt=\"\" width=\"798\" height=\"532\" srcset=\"https:\/\/www.genesys.com\/media\/0206NIG_0857-300x200.jpg 300w, https:\/\/www.genesys.com\/media\/0206NIG_0857-1260x840.jpg 1260w, https:\/\/www.genesys.com\/media\/0206NIG_0857-216x144.jpg 216w, https:\/\/www.genesys.com\/media\/0206NIG_0857.jpg 1600w\" sizes=\"(max-width: 798px) 100vw, 798px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>\u767b\u58c7\u3057\u305f\u306e\u306f\u3001Genesys Cloud Services, Inc. SVP CCaaS Platform \u306e\u30a2\u30ec\u30c3\u30af\u30b9\u30fb\u30dc\u30fc\u30eb\uff08Alex Ball\uff09\u3002\u6765\u5834\u8005\u3084\u30d1\u30fc\u30c8\u30ca\u30fc\u3078\u306e\u611f\u8b1d\u3092\u8ff0\u3079\u305f\u3042\u3068\u3001\u300c\u4fe1\u983c\u3068\u306f\u65e5\u3005\u52dd\u3061\u53d6\u3063\u3066\u3044\u304f\u3082\u306e\u3067\u3059\u300d\u3068\u5207\u308a\u51fa\u3057\u3001AI\u6642\u4ee3\u306b\u9ad8\u307e\u308a\u7d9a\u3051\u308b\u9867\u5ba2\u306e\u671f\u5f85\u3078\u3068\u8a71\u3092\u9032\u3081\u307e\u3057\u305f\u3002<\/p>\n<\/div>\n<div>\n<p>\u30dc\u30fc\u30eb\u304c\u307e\u305a\u793a\u3057\u305f\u306e\u306f\u3001\u9867\u5ba2\u304c\u4f01\u696d\u3092\u6bd4\u3079\u308b\u76f8\u624b\u304c\u5909\u308f\u3063\u305f\u3068\u3044\u3046\u8996\u70b9\u3067\u3059\u3002\u6bd4\u8f03\u5bfe\u8c61\u306f\u3082\u306f\u3084\u540c\u3058\u696d\u754c\u306e\u30c8\u30c3\u30d7\u4f01\u696d\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u9867\u5ba2\u81ea\u8eab\u304c\u30d1\u30fc\u30bd\u30ca\u30ebAI\u3067\u5f97\u3066\u3044\u308b\u4f53\u9a13\u305d\u306e\u3082\u306e\u3002\u540c\u6c0f\u306f\u3001\u4eca\u9031\u306e\u6765\u65e5\u524d\u306bAI\u3078\u304a\u3059\u3059\u3081\u306e\u904e\u3054\u3057\u65b9\u3092\u5c0b\u306d\u305f\u3068\u3053\u308d\u3001\u98df\u3084\u6587\u5316\u4f53\u9a13\u3001\u30c7\u30a3\u30ba\u30cb\u30fc\u304c\u597d\u304d\u3068\u3044\u3046\u55dc\u597d\u3092\u3059\u3067\u306b\u8e0f\u307e\u3048\u305f\u65c5\u7a0b\u304c\u63d0\u6848\u3055\u308c\u305f\u3068\u7d39\u4ecb\u3057\u307e\u3057\u305f\u3002<\/p>\n<\/div>\n<div>\n<p>\u3053\u3046\u3057\u305f\u4f53\u9a13\u306b\u6163\u308c\u305f\u9867\u5ba2\u306f\u3001\u53d6\u5f15\u5148\u306e\u4f01\u696d\u306b\u3082\u540c\u3058\u8ce2\u3055\u3092\u6c42\u3081\u307e\u3059\u3002\u30dc\u30fc\u30eb\u306f\u9867\u5ba2\u306e\u80f8\u306e\u5185\u3092\u3001\u6b21\u306e\u3088\u3046\u306b\u4ee3\u5f01\u3057\u307e\u3057\u305f\u3002<\/p>\n<\/div>\n<div>\n<h5>\u300c\u534a\u5e74\u4f7f\u3063\u305fAI\u304c\u3053\u308c\u307b\u3069\u79c1\u3092\u7406\u89e3\u3057\u3066\u3044\u308b\u306e\u306b\u3001\u306a\u305c10\u5e74\u4ed8\u304d\u5408\u3044\u306e\u3042\u308b\u4f01\u696d\u306f\u540c\u3058\u3088\u3046\u306b\u79c1\u3092\u7406\u89e3\u3057\u3066\u3044\u306a\u3044\u306e\u304b\u300d<\/h5>\n<\/div>\n<div>\n<p>\u591a\u304f\u306e\u4f01\u696d\u306f\u3001\u9867\u5ba2\u5c65\u6b74\u3084\u6ce8\u6587\u5c65\u6b74\u306a\u3069\u3001\u3069\u3093\u306a\u30d1\u30fc\u30bd\u30ca\u30ebAI\u3088\u308a\u3082\u8c4a\u5bcc\u306a\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002\u554f\u984c\u306f\u3001\u305d\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u304c\u30c1\u30e3\u30cd\u30eb\u3084\u30b7\u30b9\u30c6\u30e0\u3001\u904b\u7528\u30c1\u30fc\u30e0\u3054\u3068\u306b\u5206\u65ad\u3055\u308c\u3066\u3044\u308b\u3053\u3068\u3002\u3053\u306e\u5206\u65ad\u304c\u7af6\u4e89\u4e0a\u306e\u5f31\u307f\u306b\u306a\u308a\u3064\u3064\u3042\u308b\u3068\u6307\u6458\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<div>\n<h2 id=\"link02\"><strong>\u554f\u308f\u308c\u308b\u306e\u306f\u300cAI\u306e\u6570\u300d\u3067\u306f\u306a\u304f\u300c\u30aa\u30da\u30ec\u30fc\u30c6\u30a3\u30f3\u30b0\u30e2\u30c7\u30eb\u300d<\/strong><\/h2>\n<p><img decoding=\"async\" class=\"alignnone wp-image-654807\" src=\"https:\/\/www.genesys.com\/media\/0194NIH_0476-300x200.jpg\" alt=\"\" width=\"798\" height=\"532\" srcset=\"https:\/\/www.genesys.com\/media\/0194NIH_0476-300x200.jpg 300w, https:\/\/www.genesys.com\/media\/0194NIH_0476-1260x840.jpg 1260w, https:\/\/www.genesys.com\/media\/0194NIH_0476-216x144.jpg 216w, https:\/\/www.genesys.com\/media\/0194NIH_0476.jpg 1600w\" sizes=\"(max-width: 798px) 100vw, 798px\" \/><\/p>\n<\/div>\n<div>\n<p>AI\u6d3b\u7528\u306f\u3059\u3067\u306b\u5b9f\u9a13\u3092\u8d8a\u3048\u3001\u30d1\u30a4\u30ed\u30c3\u30c8\u5c0e\u5165\u3084\u672c\u756a\u904b\u7528\u306e\u6bb5\u968e\u306b\u5165\u3063\u3066\u3044\u307e\u3059\u3002\u30dc\u30fc\u30eb\u306f\u305d\u306e\u3046\u3048\u3067\u3001<\/p>\n<\/div>\n<div>\n<p>\u300c\u6b21\u4e16\u4ee3\u306eCX\u3092\u6c7a\u3081\u308b\u306e\u306f\u500b\u3005\u306eAI\u6a5f\u80fd\u3067\u306f\u306a\u304f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30aa\u30da\u30ec\u30fc\u30c6\u30a3\u30f3\u30b0\u30e2\u30c7\u30eb\u3060\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002\u4eba\u9593\u3060\u3051\u3092\u524d\u63d0\u3068\u3057\u305f\u904b\u55b6\u30e2\u30c7\u30eb\u306bAI\u3092\u5f8c\u4ed8\u3051\u3057\u3066\u3082\u3001\u53ef\u80fd\u6027\u306f\u5f15\u304d\u51fa\u305b\u307e\u305b\u3093\u3002\u5fc5\u8981\u306a\u5909\u5316\u3068\u3057\u3066\u300c\u3064\u306a\u304c\u3063\u305fCX\u300d\u300c\u4ed5\u4e8b\u306e\u9032\u3081\u65b9\u300d\u300c\u7d4c\u6e08\u6027\u300d\u300c\u30ac\u30d0\u30ca\u30f3\u30b9\u3068\u4fe1\u983c\u300d\u300c\u7d99\u7d9a\u7684\u306a\u5909\u9769\u300d\u306e5\u3064\u3092\u6319\u3052\u307e\u3057\u305f\u300d\u3068\u6307\u6458\u3057\u307e\u3057\u305f\u3002<\/p>\n<\/div>\n<div>\n<p>\u4ed5\u4e8b\u306e\u9032\u3081\u65b9\u3067\u306f\u3001AI\u3092\u5e38\u306b\u7a3c\u50cd\u3059\u308b\u300c\u30c7\u30b8\u30bf\u30eb\u306e\u540c\u50da\u300d\u3068\u3057\u3066\u4f4d\u7f6e\u3065\u3051\u3001AI\u304c\u53cd\u5fa9\u4f5c\u696d\u3092\u62c5\u3046\u3053\u3068\u3067\u3001\u4eba\u306f\u5224\u65ad\u3084\u5171\u611f\u3001\u4fe1\u983c\u306e\u69cb\u7bc9\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3068\u8aac\u660e\u3002<\/p>\n<\/div>\n<div>\n<h5>\u300c\u300e\u4eba\u9593\u5bfeAI\u300f\u306e\u8b70\u8ad6\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u4eba\u9593\u3068AI\u304c\u5354\u8abf\u3057\u3066\u52d5\u304f\u306e\u3067\u3059\u300d<\/h5>\n<\/div>\n<div>\n<p>\u7d4c\u6e08\u6027\u306b\u3064\u3044\u3066\u306f\u3001\u51e6\u7406\u6642\u9593\u3084\u521d\u56de\u89e3\u6c7a\u7387\u3068\u3044\u3063\u305f\u5f93\u6765\u306e\u6307\u6a19\u3082\u5f15\u304d\u7d9a\u304d\u91cd\u8981\u3068\u3057\u3064\u3064\u3001\u3053\u3046\u7d9a\u3051\u307e\u3057\u305f\u3002<\/p>\n<\/div>\n<div>\n<h5>\u300c\u305d\u308c\u3089\u306f\u4f01\u696d\u304c\u672c\u5f53\u306b\u91cd\u8996\u3059\u308b\u3082\u306e\u306e\u4ee3\u7406\u6307\u6a19\u306b\u904e\u304e\u307e\u305b\u3093\u300d<\/h5>\n<\/div>\n<div>\n<p>\u672c\u5f53\u306b\u554f\u3046\u3079\u304d\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u30b3\u30b9\u30c8\u3084\u9867\u5ba2\u7372\u5f97\u30b3\u30b9\u30c8\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3084\u4fe1\u983c\u3001\u305d\u3057\u3066\u53ce\u76ca\u3092\u7dad\u6301\u3067\u304d\u305f\u304b\u3068\u3044\u3046\u300c\u6210\u679c\u300d\u3002\u305d\u308c\u3089\u306f\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306b\u8868\u793a\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u30b7\u30b9\u30c6\u30e0\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3055\u308c\u3001\u4f55\u3092\u6700\u9069\u5316\u3059\u308b\u304b\u3092\u6c7a\u3081\u308b\u3082\u306e\u3067\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3068\u8a9e\u308a\u307e\u3057\u305f\u3002<\/p>\n<\/div>\n<div>\n<p>AI\u306e\u81ea\u5f8b\u6027\u304c\u9ad8\u307e\u308b\u307b\u3069\u3001AI\u304c\u4f55\u3092\u898b\u3066\u3001\u4f55\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3001\u3044\u3064\u4eba\u9593\u306b\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3059\u308b\u306e\u304b\u3092\u5177\u4f53\u7684\u306b\u5b9a\u3081\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u305f\u3060\u3057\u3001\u305d\u308c\u304c\u30d6\u30ec\u30fc\u30ad\u306b\u306a\u308b\u308f\u3051\u3067\u306f\u306a\u3044\u3068\u3044\u3044\u307e\u3059\u3002<\/p>\n<\/div>\n<div>\n<h5>\u300c\u9069\u5207\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u3042\u308c\u3070\u3001\u3053\u308c\u304c\u8db3\u304b\u305b\u306b\u306a\u308b\u3053\u3068\u306f\u3042\u308a\u307e\u305b\u3093\u300d<\/h5>\n<\/div>\n<div>\n<p>\u8a31\u3055\u308c\u308b\u7bc4\u56f2\u304c\u660e\u78ba\u306a\u3001\u4fe1\u983c\u3067\u304d\u308b\u74b0\u5883\u3060\u304b\u3089\u3053\u305d\u3001\u901f\u304f\u9032\u3081\u3089\u308c\u308b\u3068\u3044\u3046\u8003\u3048\u65b9\u3067\u3059\u3002\u65b0\u3057\u3044\u30e2\u30c7\u30eb\u3084\u6a5f\u80fd\u304c\u6b21\u3005\u3068\u767b\u5834\u3057\u3001\u9867\u5ba2\u306e\u671f\u5f85\u304c\u9ad8\u307e\u308a\u7d9a\u3051\u308b\u4ee5\u4e0a\u3001\u5909\u9769\u306f\u56db\u534a\u671f\u306b\u4e00\u5ea6\u3067\u306f\u306a\u304f\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u7d9a\u3051\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u305f\u3060\u3057\u3001\u3059\u3079\u3066\u3092\u4e00\u591c\u306b\u3057\u3066\u5237\u65b0\u3059\u308b\u5fc5\u8981\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<\/div>\n<div>\n<h5>\u300c\u79c1\u305f\u3061\u304c\u63a8\u5968\u3059\u308b\u306e\u306f\u5c0f\u3055\u304f\u5b89\u5168\u306a\u6539\u5584\u3092\u7a4d\u307f\u91cd\u306d\u308b\u3053\u3068\u3067\u3059\u300d<\/h5>\n<\/div>\n<div>\n<p>\u8b1b\u6f14\u3067\u306f\u3001\u8907\u6570\u306eAI\u30dd\u30a4\u30f3\u30c8\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092Genesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3078\u79fb\u884c\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af\u306a\u30aa\u30da\u30ec\u30fc\u30c6\u30a3\u30f3\u30b0\u30e2\u30c7\u30eb\u3078\u8e0f\u307f\u51fa\u3057\u305f\u6b27\u5dde\u306e\u5bb6\u96fb\u30e1\u30fc\u30ab\u30fc\u3001\u30a8\u30ec\u30af\u30c8\u30ed\u30e9\u30c3\u30af\u30b9\u306e\u9867\u5ba2\u52d5\u753b\u3082\u4e0a\u6620\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n<\/div>\n<div>\n<h5><a href=\"https:\/\/www.genesys.com\/ja-jp\/xperience-on-tour-tokyo\/broadcast\">\u30a8\u30ec\u30af\u30c8\u30ed\u30e9\u30c3\u30af\u30b9\u306e\u4e8b\u4f8b\u52d5\u753b\u3092\u542b\u3080\u57fa\u8abf\u8b1b\u6f14\u3092\u8996\u8074\u3059\u308b<\/a><\/h5>\n<p>&nbsp;<\/p>\n<\/div>\n<div>\n<h2 id=\"link03\">\u5171\u6709\u30e1\u30e2\u30ea\u30fc\u3001\u610f\u56f3\u306e\u7406\u89e3\u3001\u305d\u3057\u3066\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3<\/h2>\n<p><img decoding=\"async\" class=\"alignnone wp-image-654808\" src=\"https:\/\/www.genesys.com\/media\/0238NIG_0970-300x200.jpg\" alt=\"\" width=\"798\" height=\"532\" srcset=\"https:\/\/www.genesys.com\/media\/0238NIG_0970-300x200.jpg 300w, https:\/\/www.genesys.com\/media\/0238NIG_0970-1260x840.jpg 1260w, https:\/\/www.genesys.com\/media\/0238NIG_0970-216x144.jpg 216w, https:\/\/www.genesys.com\/media\/0238NIG_0970.jpg 1600w\" sizes=\"(max-width: 798px) 100vw, 798px\" \/><\/p>\n<\/div>\n<div>\n<p>\u5f8c\u534a\u3067\u306f\u3001\u4eca\u5e74\u3001Genesys 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Virtual 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Cloud\u304c\u97f3\u58f0\u30fb\u30c7\u30b8\u30bf\u30eb\u30fbAI\u306b\u308f\u305f\u308a330\u5104\u4ef6\u306e\u4f1a\u8a71\u3092\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3057\u305f\u3068\u7d39\u4ecb\u3002\u9867\u5ba2\u304b\u3089\u306fGenesys AI\u3078\u306e\u6295\u8cc7\u5229\u76ca\u7387\u304c\u6700\u5927900\uff05\u306b\u9054\u3057\u305f\u3068\u306e\u5831\u544a\u3082\u3042\u308a\u3001\u300c\u4f55\u304c\u3067\u304d\u308b\u304b\u300d\u3067\u306f\u306a\u304f\u300c\u672c\u5f53\u306b\u4fa1\u5024\u304c\u3042\u308b\u306e\u304b\u300d\u304c\u554f\u308f\u308c\u308b\u4eca\u3001\u3053\u3046\u3057\u305f\u6210\u679c\u304c\u91cd\u8981\u306b\u306a\u308b\u3068\u8a9e\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<div>\n<h2 id=\"link04\"><strong>AI\u3092\u5897\u3084\u3059\u306e\u3067\u306f\u306a\u304f\u3001\u3069\u3046\u3064\u306a\u3050\u306e\u304b\uff1f<\/strong><\/h2>\n<p><img decoding=\"async\" class=\"alignnone wp-image-654812\" src=\"https:\/\/www.genesys.com\/media\/0210NIG_0873-300x200.jpg\" alt=\"\" width=\"798\" height=\"532\" srcset=\"https:\/\/www.genesys.com\/media\/0210NIG_0873-300x200.jpg 300w, https:\/\/www.genesys.com\/media\/0210NIG_0873-1260x840.jpg 1260w, https:\/\/www.genesys.com\/media\/0210NIG_0873-216x144.jpg 216w, https:\/\/www.genesys.com\/media\/0210NIG_0873.jpg 1600w\" sizes=\"(max-width: 798px) 100vw, 798px\" \/><\/p>\n<\/div>\n<div>\n<p>\u30dc\u30fc\u30eb\u306f\u81ea\u8eab\u306e\u30d1\u30fc\u30c8\u306e\u7de0\u3081\u304f\u304f\u308a\u306b\u3001\u6b21\u306e\u8a00\u8449\u3092\u6b8b\u3057\u307e\u3057\u305f\u3002<\/p>\n<\/div>\n<div>\n<h5>\u300c\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30afAI\u306e\u6642\u4ee3\u306b\u4eca\u5f8c\u6570\u5e74\u3067\u52dd\u3061\u6b8b\u308b\u4f01\u696d\u306f\u3001AI\u3092\u6700\u3082\u591a\u304f\u5c0e\u5165\u3057\u305f\u4f01\u696d\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002AI\u3001\u4eba\u3001\u30b7\u30b9\u30c6\u30e0\u3092\u4e00\u4f53\u3068\u3057\u3066\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3059\u308b\u4f01\u696d\u3067\u3059\u300d<\/h5>\n<\/div>\n<div>\n<p>\u9867\u5ba2\u304c\u6c42\u3081\u3066\u3044\u308b\u306e\u306f\u3001\u4f01\u696d\u306e\u7d44\u7e54\u56f3\u3084\u30b7\u30b9\u30c6\u30e0\u69cb\u6210\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u81ea\u5206\u304c\u5b9f\u73fe\u3057\u305f\u3044\u3053\u3068\u3092\u7406\u89e3\u3057\u3066\u3082\u3089\u3044\u3001\u81ea\u7136\u306b\u305d\u306e\u6210\u679c\u3078\u305f\u3069\u308a\u7740\u3051\u308b\u4f53\u9a13\u3067\u3059\u3002AI\u3001\u4eba\u3001\u30c7\u30fc\u30bf\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u3069\u3046\u3064\u306a\u3050\u304b\u3002\u305d\u306e\u30d2\u30f3\u30c8\u304c\u3001\u3053\u306e\u57fa\u8abf\u8b1b\u6f14\u306b\u306f\u8a70\u307e\u3063\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n<\/div>\n<div>\n<p><strong>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30afAI\u6642\u4ee3\u306b\u3001\u81ea\u793e\u3089\u3057\u3044\u512a\u308c\u305fCX\u3092\u3069\u3046\u5b9f\u73fe\u3059\u308b\u306e\u304b\u3002\u305c\u3072\u57fa\u8abf\u8b1b\u6f14\u306e\u30d5\u30eb\u52d5\u753b\u3067\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002<\/strong><\/p>\n<\/div>\n<div>\n<h5><a 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