{"id":653746,"date":"2026-11-07T00:14:43","date_gmt":"2026-11-07T08:14:43","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=653746"},"modified":"2026-11-07T00:19:40","modified_gmt":"2026-11-07T08:19:40","slug":"what-is-ccaas","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-ccaas","title":{"rendered":"CCaaS\u3068\u306f\uff1fUCaaS\u3068\u306e\u9055\u3044\u3084\u30e1\u30ea\u30c3\u30c8\u3001\u9078\u3073\u65b9\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<p><span style=\"font-weight: 400;\">CCaaS\u3084UCaaS\u306a\u3069\u3001\u30af\u30e9\u30a6\u30c9\u3092\u6d3b\u7528\u3057\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u57fa\u76e4\u3078\u306e\u6ce8\u76ee\u304c\u9ad8\u307e\u3063\u3066\u3044\u307e\u3059\u3002\u9867\u5ba2\u63a5\u70b9\u306e\u591a\u69d8\u5316\u3084AI\u6d3b\u7528\u306e\u9032\u5c55\u306b\u3088\u308a\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/call-center-software\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc<\/a>\u306b\u306f\u3088\u308a\u67d4\u8edf\u3067\u9ad8\u5ea6\u306a\u904b\u7528\u304c\u6c42\u3081\u3089\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u3053\u3067\u306f\u3001CCaaS\u306e\u57fa\u672c\u7684\u306a\u610f\u5473\u3084UCaaS\u3068\u306e\u9055\u3044\u3001\u4e3b\u306a\u6a5f\u80fd\u3001\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u3001\u5c0e\u5165\u524d\u306b\u78ba\u8a8d\u3057\u305f\u3044\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002\u3055\u3089\u306b\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/genesys-cloud\">Genesys Cloud<\/a>\u3067\u5b9f\u73fe\u3067\u304d\u308b\u9867\u5ba2\u5bfe\u5fdc\u306e\u9ad8\u5ea6\u5316\u306b\u3064\u3044\u3066\u3082\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/span><\/p>\n<p class=\"font-weight-bold\">\u76ee\u6b21<\/p>\n<ul>\n<li><a href=\"#link01\">CCaaS\u3068\u306f<\/a><\/li>\n<li><a href=\"#link02\">CCaaS\u3068UCaaS\u306e\u9055\u3044<\/a><\/li>\n<li><a href=\"#link03\">CCaaS\u306e\u4e3b\u306a\u6a5f\u80fd<\/a><\/li>\n<li><a href=\"#link04\">CCaaS\u306b\u304a\u3051\u308bAI\u6d3b\u7528\u3068\u306f<\/a><\/li>\n<li><a href=\"#link05\">CCaaS\u304c\u6ce8\u76ee\u3055\u308c\u308b\u80cc\u666f\u3068\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8<\/a><\/li>\n<li><a href=\"#link06\">\u5c0e\u5165\u524d\u306b\u78ba\u8a8d\u3057\u305f\u3044\u30dd\u30a4\u30f3\u30c8\u3068\u6ce8\u610f\u70b9<\/a><\/li>\n<li><a href=\"#link07\">Genesys Cloud\u3067\u5b9f\u73fe\u3067\u304d\u308b\u3053\u3068<\/a><\/li>\n<li><a href=\"#link08\">\u307e\u3068\u3081\uff1a\u306a\u305cGenesys Cloud\u304c\u9078\u3070\u308c\u308b\u306e\u304b<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2 id=\"link01\" style=\"font-size: 1.75rem;\">CCaaS\u3068\u306f<\/h2>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-653747\" src=\"https:\/\/www.genesys.com\/media\/genesys_2605-1-1.png\" alt=\"CCaaS\u3068\u306f\" width=\"1280\" height=\"720\" srcset=\"https:\/\/www.genesys.com\/media\/genesys_2605-1-1.png 1280w, https:\/\/www.genesys.com\/media\/genesys_2605-1-1-300x169.png 300w, https:\/\/www.genesys.com\/media\/genesys_2605-1-1-1260x709.png 1260w, https:\/\/www.genesys.com\/media\/genesys_2605-1-1-256x144.png 256w, https:\/\/www.genesys.com\/media\/genesys_2605-1-1-374x210.png 374w, https:\/\/www.genesys.com\/media\/genesys_2605-1-1-293x165.png 293w, https:\/\/www.genesys.com\/media\/genesys_2605-1-1-580x326.png 580w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/>CCaaS\uff08Contact Center as a Service\uff09\u3068\u306f\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/call-center-software\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc<\/a>\u306b\u5fc5\u8981\u306a\u6a5f\u80fd\u3092\u30af\u30e9\u30a6\u30c9\u7d4c\u7531\u3067\u5229\u7528\u3067\u304d\u308b\u30b5\u30fc\u30d3\u30b9\u3067\u3059\u3002\u201d\u30b7\u30fc\u30ab\u30fc\u30b9\u201d\u3082\u3057\u304f\u306f\u201c\u30b7\u30fc\u30ad\u30e3\u30fc\u30b9\u201d\u3068\u547c\u3070\u308c\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5f93\u6765\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u96fb\u8a71\u4ea4\u63db\u6a5f\u3084\u30b5\u30fc\u30d0\u30fc\u306a\u3069\u3092\u81ea\u793e\u3067\u4fdd\u6709\u30fb\u904b\u7528\u3059\u308b\u30b1\u30fc\u30b9\u304c\u4e00\u822c\u7684\u3067\u3057\u305f\u3002\u4e00\u65b9\u3001CCaaS\u3067\u306f\u5fc5\u8981\u306a\u6a5f\u80fd\u3092\u30af\u30e9\u30a6\u30c9\u4e0a\u3067\u5229\u7528\u3067\u304d\u308b\u305f\u3081\u3001\u8a2d\u5099\u6295\u8cc7\u3084\u4fdd\u5b88\u904b\u7528\u306e\u8ca0\u62c5\u3092\u6291\u3048\u306a\u304c\u3089\u3001\u4fbf\u5229\u306a\u6a5f\u80fd\u3092\u4f7f\u3048\u308b\u306a\u3069\u3001\u67d4\u8edf\u306a\u904b\u55b6\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u307e\u305f\u3001\u96fb\u8a71\u3060\u3051\u3067\u306a\u304f\u3001\u30e1\u30fc\u30eb\u3084\u30c1\u30e3\u30c3\u30c8\u3001SNS\u306a\u3069\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u7d71\u5408\u3057\u3066\u7ba1\u7406\u3067\u304d\u308b\u70b9\u3082\u7279\u5fb4\u3067\u3059\u3002\u8fd1\u5e74\u3067\u306fAI\u3084\u81ea\u52d5\u5316\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u306a\u304c\u3089\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\">\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u306e\u5411\u4e0a\u3092\u652f\u63f4\u3059\u308b\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/a>\u3068\u3057\u3066\u6ce8\u76ee\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"link02\" style=\"font-size: 1.75rem;\">CCaaS\u3068UCaaS\u306e\u9055\u3044<\/h2>\n<p><span style=\"font-weight: 400;\">CCaaS\u3068\u4e26\u3093\u3067\u8a9e\u3089\u308c\u308b\u3053\u3068\u304c\u591a\u3044\u306e\u304cUCaaS\u3067\u3059\u3002\u3069\u3061\u3089\u3082\u30af\u30e9\u30a6\u30c9\u578b\u30b5\u30fc\u30d3\u30b9\u3067\u3059\u304c\u3001\u7528\u9014\u3084\u5229\u7528\u30b7\u30fc\u30f3\u306b\u9055\u3044\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">UCaaS\u3068\u306f<\/h3>\n<p><span style=\"font-weight: 400;\">UCaaS\uff08Unified Communications as a Service\uff09\u3068\u306f\u3001\u793e\u5185\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u7d71\u5408\u3059\u308b\u305f\u3081\u306e\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u3067\u3059\u3002\u201d\u30e6\u30fc\u30ab\u30fc\u30b9\u201d\u3082\u3057\u304f\u306f\u201c\u30e6\u30fc\u30ad\u30e3\u30fc\u30b9\u201d\u3068\u547c\u3070\u308c\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u96fb\u8a71\u3001\u30c1\u30e3\u30c3\u30c8\u3001Web\u4f1a\u8b70\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u306a\u3069\u3092\u4e00\u5143\u5316\u3057\u3001\u5f93\u696d\u54e1\u540c\u58eb\u306e\u9023\u643a\u3092\u5186\u6ed1\u306b\u3059\u308b\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u30c6\u30ec\u30ef\u30fc\u30af\u3084\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u30ef\u30fc\u30af\u306e\u666e\u53ca\u306b\u3088\u308a\u3001\u591a\u304f\u306e\u4f01\u696d\u3067\u5c0e\u5165\u304c\u9032\u3093\u3067\u3044\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u4e3b\u306a\u9055\u3044\u306f\u5229\u7528\u76ee\u7684<\/h3>\n<p><span style=\"font-weight: 400;\">CCaaS\u3068UCaaS\u306e\u6700\u3082\u5927\u304d\u306a\u9055\u3044\u306f\u5229\u7528\u76ee\u7684\u3067\u3059\u3002<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">CCaaS\u306f\u9867\u5ba2\u5bfe\u5fdc\u3092\u652f\u63f4\u3059\u308b\u305f\u3081\u306e\u4ed5\u7d44\u307f\u3067\u3042\u308a\u3001\u554f\u3044\u5408\u308f\u305b\u7ba1\u7406\u3084\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u5fdc\u5bfe\u5c65\u6b74\u7ba1\u7406\u3001\u5206\u6790\u306a\u3069\u306b\u5f37\u307f\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4e00\u65b9\u3001UCaaS\u306f\u5f93\u696d\u54e1\u540c\u58eb\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u652f\u63f4\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u3067\u3042\u308a\u3001\u793e\u5185\u4f1a\u8b70\u3084\u30c1\u30e3\u30c3\u30c8\u3001\u60c5\u5831\u5171\u6709\u306a\u3069\u306e\u6a5f\u80fd\u304c\u4e2d\u5fc3\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3064\u307e\u308a\u3001CCaaS\u306f\u300c\u9867\u5ba2\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u300d\u3001UCaaS\u306f\u300c\u5f93\u696d\u54e1\u540c\u58eb\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u300d\u3092\u652f\u3048\u308b\u4ed5\u7d44\u307f\u3068\u8003\u3048\u308b\u3068\u7406\u89e3\u3057\u3084\u3059\u3044\u3067\u3057\u3087\u3046\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u9867\u5ba2\u5bfe\u5fdc\u3067\u306fUCaaS\u3068\u306e\u9023\u643a\u3082\u91cd\u8981<\/h3>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u5bfe\u5fdc\u306e\u73fe\u5834\u3067\u306f\u3001CCaaS\u3068UCaaS\u3092\u9023\u643a\u3055\u305b\u308b\u30b1\u30fc\u30b9\u3082\u5897\u3048\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4f8b\u3048\u3070\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u4e2d\u306b\u5c02\u9580\u90e8\u7f72\u3078\u76f8\u8ac7\u3059\u308b\u5834\u5408\u3001UCaaS\u306e\u30c1\u30e3\u30c3\u30c8\u3084\u901a\u8a71\u6a5f\u80fd\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u8fc5\u901f\u306a\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u90e8\u9580\u9593\u9023\u643a\u304c\u30b9\u30e0\u30fc\u30ba\u306b\u306a\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u3092\u5f85\u305f\u305b\u306b\u304f\u304f\u306a\u308a\u3001\u5bfe\u5fdc\u54c1\u8cea\u306e\u5411\u4e0a\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"link03\" style=\"font-size: 1.75rem;\">CCaaS\u306e\u4e3b\u306a\u6a5f\u80fd<\/h2>\n<p><span style=\"font-weight: 400;\">CCaaS\u306b\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u3092\u652f\u3048\u308b\u3055\u307e\u3056\u307e\u306a\u6a5f\u80fd\u304c\u642d\u8f09\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u4ee3\u8868\u7684\u306a\u3082\u306e\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">ACD\u30fb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0<\/h3>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/back-to-basics-enhancing-efficiency-with-acd-call-center-software\">ACD\uff08Automatic Call Distribution\uff09<\/a>\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3084\u9867\u5ba2\u5c5e\u6027\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30ad\u30eb\u306b\u5fdc\u3058\u3066\u9069\u5207\u306a\u62c5\u5f53\u8005\u3078\u632f\u308a\u5206\u3051\u308b\u6a5f\u80fd\u3067\u3059\u3002<\/span><span style=\"font-weight: 400;\">\u9069\u5207\u306a\u62c5\u5f53\u8005\u3078\u63a5\u7d9a\u3067\u304d\u308b\u305f\u3081\u3001\u5f85\u3061\u6642\u9593\u306e\u77ed\u7e2e\u3060\u3051\u3067\u306a\u304f\u3001\u4e00\u6b21\u89e3\u6c7a\u7387\u306e\u5411\u4e0a\u3001\u5bfe\u5fdc\u54c1\u8cea\u306e\u5e73\u6e96\u5316\u306b\u3082\u5f79\u7acb\u3061\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u25b6<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/automatic-call-distribution-acd\">\u6a5f\u80fd\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">IVR\u30fb\u97f3\u58f0\u5fdc\u7b54<\/h3>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/how-to-select-ivr\">IVR\uff08Interactive Voice Response\uff09<\/a>\u306f\u3001\u81ea\u52d5\u97f3\u58f0\u3067\u9867\u5ba2\u306e\u7528\u4ef6\u3092\u53d7\u3051\u4ed8\u3051\u3001\u76f8\u8ac7\u5185\u5bb9\u306b\u5fdc\u3058\u305f\u9069\u5207\u306a\u7a93\u53e3\u3078\u6848\u5185\u3059\u308b\u4ed5\u7d44\u307f\u3067\u3059\u3002<\/span><span style=\"font-weight: 400;\">\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3092\u4e8b\u524d\u306b\u6574\u7406\u3067\u304d\u308b\u305f\u3081\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5bfe\u5fdc\u3092\u52b9\u7387\u5316\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001AI\u3092\u6d3b\u7528\u3057\u305fIVR\u3067\u306f\u3001\u3088\u308a\u81ea\u7136\u306a\u4f1a\u8a71\u306b\u3088\u308b\u81ea\u5df1\u89e3\u6c7a\u652f\u63f4\u3082\u53ef\u80fd\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u25b6<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/interactive-voice-response-ivr\">\u6a5f\u80fd\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u7ba1\u7406<\/h3>\n<p><span style=\"font-weight: 400;\">\u96fb\u8a71\u3001\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u3001SNS\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30a2\u30d7\u30ea\u306a\u3069\u3001\u8907\u6570\u30c1\u30e3\u30cd\u30eb\uff08<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-omnichannel-strategy-benefits-examples\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb<\/a>\uff09\u306e<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/how-to-choose-inquiry-management-system\">\u554f\u3044\u5408\u308f\u305b<\/a>\u3092\u4e00\u5143\u7ba1\u7406\u3059\u308b\u6a5f\u80fd\u3067\u3059\u3002<\/span><span style=\"font-weight: 400;\">\u9867\u5ba2\u304c\u30c1\u30e3\u30cd\u30eb\u3092\u5909\u66f4\u3057\u3066\u554f\u3044\u5408\u308f\u305b\u3092\u3057\u3066\u304d\u3066\u3082\u3001\u904e\u53bb\u306e\u3084\u308a\u53d6\u308a\u3092\u5171\u6709\u3057\u306a\u304c\u3089\u5bfe\u5fdc\u3067\u304d\u308b\u305f\u3081\u3001\u4e00\u8cab\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u25b6<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/digital\">\u6a5f\u80fd\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">AI\u30fb\u81ea\u52d5\u5316\u6a5f\u80fd\u9867\u5ba2\u4f53\u9a13<\/h3>\n<p><span style=\"font-weight: 400;\">AI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3001\u97f3\u58f0\u8a8d\u8b58\u3001\u4f1a\u8a71\u8981\u7d04\u3001\u30ca\u30ec\u30c3\u30b8\u63d0\u6848\u3001\u611f\u60c5\u5206\u6790\u3001\u4e88\u6e2c\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306a\u3069\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u696d\u52d9\u52b9\u7387\u5316\u3068\u9867\u5ba2\u4f53\u9a13\u5411\u4e0a\u3092\u540c\u6642\u306b\u5b9f\u73fe\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\">\u8fd1\u5e74\u3067\u306f\u3001AI\u6a5f\u80fd\u306e\u512a\u52a3\u304c\u3001CCaaS\u3092\u6bd4\u8f03\u691c\u8a0e\u3059\u308b\u3068\u304d\u306e\u91cd\u8981\u306a\u5dee\u5225\u5316\u30dd\u30a4\u30f3\u30c8\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u25b6<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/ai-and-automation\">\u6a5f\u80fd\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"link04\" style=\"font-size: 1.75rem;\">CCaaS\u306b\u304a\u3051\u308bAI\u6d3b\u7528\u3068\u306f<\/h2>\n<p><span style=\"font-weight: 400;\">AI\u306f\u3001CCaaS\u306e\u4fa1\u5024\u3092\u5927\u304d\u304f\u9ad8\u3081\u308b\u6280\u8853\u3068\u3057\u3066\u6ce8\u76ee\u3055\u308c\u3066\u304a\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u4e8b\u696d\u8005\u3082\u6a5f\u80fd\u306e\u958b\u767a\u306b\u529b\u3092\u6ce8\u3044\u3067\u3044\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-358292\" src=\"https:\/\/www.genesys.com\/media\/ccaas-rfp-guide.jpg\" alt=\"\" width=\"798\" height=\"454\" srcset=\"https:\/\/www.genesys.com\/media\/ccaas-rfp-guide.jpg 798w, https:\/\/www.genesys.com\/media\/ccaas-rfp-guide-300x171.jpg 300w, https:\/\/www.genesys.com\/media\/ccaas-rfp-guide-253x144.jpg 253w, https:\/\/www.genesys.com\/media\/ccaas-rfp-guide-566x322.jpg 566w\" sizes=\"(max-width: 798px) 100vw, 798px\" \/><\/h3>\n<h3 style=\"font-size: 1.5rem;\">AI\u30dc\u30c3\u30c8\u306b\u3088\u308b\u81ea\u5df1\u89e3\u6c7a\u4fc3\u9032<\/h3>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/ai-chatbot-guide\">AI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/a>\u3084\u97f3\u58f0\u30dc\u30c3\u30c8\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u81ea\u52d5\u5bfe\u5fdc\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u55b6\u696d\u6642\u9593\u5916\u3067\u3082\u5229\u7528\u3067\u304d\u308b\u305f\u3081\u3001\u5fdc\u7b54\u901f\u5ea6\u5411\u4e0a\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u8ca0\u8377\u8efd\u6e1b\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u7c21\u5358\u306a\u554f\u3044\u5408\u308f\u305b\u3092\u81ea\u5df1\u89e3\u6c7a\u3078\u8a98\u5c0e\u3059\u308b\u3053\u3068\u3067\u5fdc\u5bfe\u901f\u5ea6\u304c\u5411\u4e0a\u3057\u3001\u6709\u4eba\u5bfe\u5fdc\u304c\u5fc5\u8981\u306a\u6848\u4ef6\u3078\u30ea\u30bd\u30fc\u30b9\u3092\u96c6\u4e2d\u3067\u304d\u308b\u3068\u3044\u3046\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u652f\u63f4\uff08Agent Assist\uff09<\/h3>\n<p><span style=\"font-weight: 400;\">AI\u304c\u4f1a\u8a71\u5185\u5bb9\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u5206\u6790\u3057\u3001FAQ\u3084\u30ca\u30ec\u30c3\u30b8\u3001\u63a8\u5968\u56de\u7b54\u3092\u63d0\u793a\u3059\u308b\u4ed5\u7d44\u307f\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u7d4c\u9a13\u306e\u6d45\u3044\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3067\u3082\u9069\u5207\u306a\u56de\u7b54\u3092\u884c\u3044\u3084\u3059\u304f\u306a\u308a\u3001\u5bfe\u5fdc\u54c1\u8cea\u306e\u5e73\u6e96\u5316\u3084\u6559\u80b2\u30b3\u30b9\u30c8\u306e\u524a\u6e1b\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u4f1a\u8a71\u8981\u7d04\u30fb\u30ca\u30ec\u30c3\u30b8\u63d0\u6848<\/h3>\n<p><span style=\"font-weight: 400;\">\u901a\u8a71\u3084\u30c1\u30e3\u30c3\u30c8\u7d42\u4e86\u5f8c\u306b\u5fc5\u8981\u3068\u306a\u308b\u5fdc\u5bfe\u5c65\u6b74\u4f5c\u6210\u3092AI\u304c\u652f\u63f4\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u307e\u305f\u3001\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306b\u5fdc\u3058\u3066\u95a2\u9023<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-knowledge-management\">\u30ca\u30ec\u30c3\u30b8<\/a>\u3092\u63d0\u793a\u3059\u308b\u3053\u3068\u3067\u3001\u5bfe\u5fdc\u6642\u9593\u306e\u77ed\u7e2e\u3084\u696d\u52d9\u52b9\u7387\u5316\u3092\u56f3\u308c\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u611f\u60c5\u5206\u6790\u3084VOC\u5206\u6790<\/h3>\n<p><span style=\"font-weight: 400;\">AI\u306f\u9867\u5ba2\u306e\u767a\u8a00\u5185\u5bb9\u3084\u4f1a\u8a71\u30c8\u30fc\u30f3\u3092\u5206\u6790\u3057\u3001\u6e80\u8db3\u30fb\u4e0d\u6e80\u306a\u3069\u306e\u611f\u60c5\u50be\u5411\u3092\u53ef\u8996\u5316\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/voc-analysis-cx-improvement\">VOC\uff08Voice of Customer\uff09<\/a>\u5206\u6790\u3068\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/proactive-service-using-ai-to-anticipate-customer-needs\">\u9867\u5ba2\u30cb\u30fc\u30ba<\/a>\u3084\u8ab2\u984c\u3092\u767a\u898b\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u6539\u5584\u3084\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u306b\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">AI\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306b\u3088\u308b\u6700\u9069\u5316<\/h3>\n<p><span style=\"font-weight: 400;\">AI\u304c\u9867\u5ba2\u5c5e\u6027\u3084\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3001\u904e\u53bb\u306e\u5bfe\u5fdc\u5c65\u6b74\u3092\u5206\u6790\u3057\u3001\u6700\u9069\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u81ea\u52d5\u632f\u308a\u5206\u3051\u3092\u884c\u3044\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">\u3053\u308c\u306b\u3088\u308a\u3001\u4e00\u6b21\u89e3\u6c7a\u7387\u5411\u4e0a\u3084\u5f85\u3061\u6642\u9593\u77ed\u7e2e\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u3092\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"link05\" style=\"font-size: 1.75rem;\">CCaaS\u304c\u6ce8\u76ee\u3055\u308c\u308b\u80cc\u666f\u3068\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8<\/h2>\n<p><span style=\"font-weight: 400;\">CCaaS\u3078\u306e\u6ce8\u76ee\u304c\u9ad8\u307e\u308b\u80cc\u666f\u306b\u306f\u3001\u5927\u304d\u304f2\u3064\u306e\u7406\u7531\u304c\u3042\u308a\u307e\u3059\u30021\u3064\u306f\u3001\u9867\u5ba2\u63a5\u70b9\u306e\u591a\u69d8\u5316\u3084\u4eba\u624b\u4e0d\u8db3\u3001\u9867\u5ba2\u4f53\u9a13\u91cd\u8996\u306e\u6d41\u308c\u3068\u3044\u3063\u305f\u5916\u7684\u306a\u8981\u56e0\u3067\u3001\u3082\u30461\u3064\u306f\u30b3\u30b9\u30c8\u6700\u9069\u5316\u3084\u3001\u5728\u5b85\u52e4\u52d9\u30fbBCP\u5bfe\u5fdc\u3001AI\u6d3b\u7528\u306b\u3088\u308b\u5fdc\u5bfe\u54c1\u8cea\u5411\u4e0a\u306a\u3069\u793e\u5185\u7684\u306a\u8981\u56e0\u3067\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u9867\u5ba2\u5bfe\u5fdc\u3092\u52b9\u7387\u5316\u3067\u304d\u308b<\/h3>\n<p><span style=\"font-weight: 400;\">\u554f\u3044\u5408\u308f\u305b\u306e\u81ea\u52d5\u632f\u308a\u5206\u3051\u3001\u5fdc\u5bfe\u5c65\u6b74\u306e\u5171\u6709\u3001FAQ\u3084\u30ca\u30ec\u30c3\u30b8\u6d3b\u7528\u306a\u3069\u306b\u3088\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u696d\u52d9\u8ca0\u8377\u3092\u8efd\u6e1b\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9650\u3089\u308c\u305f\u4eba\u54e1\u3067\u52b9\u7387\u7684\u306a\u904b\u55b6\u3092\u884c\u3044\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3010\u95a2\u9023\u8a18\u4e8b\u3011<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/how-to-improve-customer-inquiry-process\">\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u3092\u52b9\u7387\u5316\u3059\u308b\u65b9\u6cd5\u3002\u54c1\u8cea\u6539\u5584\u306e\u30dd\u30a4\u30f3\u30c8\u3068\u65bd\u7b56\u4f8b<\/a><\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u9867\u5ba2\u4f53\u9a13\u3092\u6539\u5584\u3067\u304d\u308b<\/h3>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u60c5\u5831\u3084\u904e\u53bb\u5c65\u6b74\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u72b6\u6cc1\u306b\u5fdc\u3058\u305f\u5bfe\u5fdc\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u9867\u5ba2\u306f\u4f55\u5ea6\u3082\u540c\u3058\u8aac\u660e\u3092\u3059\u308b\u5fc5\u8981\u304c\u306a\u304f\u306a\u308a\u3001\u6e80\u8db3\u5ea6\u3084<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-customer-loyalty\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u5411\u4e0a<\/a>\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u904b\u7528\u30b3\u30b9\u30c8\u3092\u6700\u9069\u5316\u3057\u3084\u3059\u3044<\/h3>\n<p><span style=\"font-weight: 400;\">\u30af\u30e9\u30a6\u30c9\u578b\u30b5\u30fc\u30d3\u30b9\u3067\u3042\u308b\u305f\u3081\u3001\u81ea\u793e\u8a2d\u5099\u306e\u69cb\u7bc9\u3084\u4fdd\u5b88\u3068\u6bd4\u8f03\u3059\u308c\u3070\u3001\u904b\u7528\u30b3\u30b9\u30c8\u306f\u5927\u5e45\u306b\u6291\u3048\u3089\u308c\u307e\u3059\u3002\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u6a5f\u80fd\u3084\u5229\u7528\u898f\u6a21\u3092\u8abf\u6574\u3057\u3084\u3059\u3044\u70b9\u3082\u30e1\u30ea\u30c3\u30c8\u3067\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u5728\u5b85\u52e4\u52d9\u3084BCP\u5bfe\u7b56\u306b\u6d3b\u7528\u3067\u304d\u308b<\/h3>\n<p><span style=\"font-weight: 400;\">\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u74b0\u5883\u304c\u3042\u308c\u3070\u5834\u6240\u3092\u554f\u308f\u305a\u5229\u7528\u3067\u304d\u308b\u305f\u3081\u3001\u5728\u5b85\u52e4\u52d9\u3084\u8907\u6570\u62e0\u70b9\u904b\u7528\u306b\u3082\u5bfe\u5fdc\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002\u5834\u6240\u306b\u4f9d\u5b58\u3057\u306a\u3044\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u304c\u53ef\u80fd\u3068\u306a\u308b\u305f\u3081\u3001\u707d\u5bb3\u6642\u3084\u7dca\u6025\u6642\u306e\u4e8b\u696d\u7d99\u7d9a\uff08BCP\uff09\u5bfe\u7b56\u3068\u3057\u3066\u3082\u6709\u52b9\u3067\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">AI\u6d3b\u7528\u306b\u3088\u308a\u5bfe\u5fdc\u54c1\u8cea\u3092\u9ad8\u3081\u3089\u308c\u308b<\/h3>\n<p><span style=\"font-weight: 400;\">AI\u306b\u3088\u308b\u652f\u63f4\u6a5f\u80fd\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3054\u3068\u306e\u5bfe\u5fdc\u54c1\u8cea\u306e\u3070\u3089\u3064\u304d\u3092\u6291\u3048\u3084\u3059\u304f\u306a\u308a\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/reduce-agent-dependency\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5c5e\u4eba\u5316<\/a>\u306e\u89e3\u6d88\u3084\u54c1\u8cea\u5411\u4e0a\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3010\u95a2\u9023\u8a18\u4e8b\u3011<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/how-to-utilize-ai-for-call-center\">\uff08\u5c0e\u5165\u4e8b\u4f8b\u3064\u304d\uff09 \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e AI\uff08\u4eba\u5de5\u77e5\u80fd\uff09\u6d3b\u7528\u65b9\u6cd5<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"link06\" style=\"font-size: 1.75rem;\">\u5c0e\u5165\u524d\u306b\u78ba\u8a8d\u3057\u305f\u3044\u30dd\u30a4\u30f3\u30c8\u3068\u6ce8\u610f\u70b9<\/h2>\n<p><img decoding=\"async\" class=\" wp-image-578170\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1006821281-1-scaled.jpeg\" alt=\"\" width=\"623\" height=\"415\" srcset=\"https:\/\/www.genesys.com\/media\/AdobeStock_1006821281-1-scaled.jpeg 1600w, https:\/\/www.genesys.com\/media\/AdobeStock_1006821281-1-300x200.jpeg 300w, https:\/\/www.genesys.com\/media\/AdobeStock_1006821281-1-1260x840.jpeg 1260w, https:\/\/www.genesys.com\/media\/AdobeStock_1006821281-1-216x144.jpeg 216w\" sizes=\"(max-width: 623px) 100vw, 623px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">CCaaS\u3092\u9078\u5b9a\u3059\u308b\u969b\u306f\u3001\u6a5f\u80fd\u306e\u591a\u3055\u3060\u3051\u3067\u306a\u304f\u3001\u81ea\u793e\u306e\u904b\u7528\u306b\u9069\u3057\u3066\u3044\u308b\u304b\u3068\u3044\u3046\u89b3\u70b9\u3067\u78ba\u8a8d\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u81ea\u793e\u306e\u554f\u3044\u5408\u308f\u305b\u30c1\u30e3\u30cd\u30eb\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u304b<\/h3>\n<p><span style=\"font-weight: 400;\">\u73fe\u5728\u5229\u7528\u3057\u3066\u3044\u308b\u30c1\u30e3\u30cd\u30eb\u3060\u3051\u3067\u306a\u304f\u3001\u5c06\u6765\u7684\u306b\u5229\u7528\u4e88\u5b9a\u306e\u30c1\u30e3\u30cd\u30eb\u3082\u542b\u3081\u3066\u5bfe\u5fdc\u72b6\u6cc1\u3092\u78ba\u8a8d\u3057\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u2713 \u65e2\u5b58\u30b7\u30b9\u30c6\u30e0\u3068\u9023\u643a\u3057\u3084\u3059\u3044\u304b<\/h3>\n<p><span style=\"font-weight: 400;\">\u65e2\u5b58\u306e\u696d\u52d9\u30b7\u30b9\u30c6\u30e0\uff08CRM\u3001SFA\u3001\u57fa\u5e79\u30b7\u30b9\u30c6\u30e0\u306a\u3069\uff09\u3068\u306e\u9023\u643a\u306f\u904b\u7528\u52b9\u7387\u306b\u5927\u304d\u304f\u5f71\u97ff\u3057\u307e\u3059\u3002\u9023\u643a\u306e\u53ef\u5426\u3092\u4e8b\u524d\u306b\u78ba\u8a8d\u3059\u308b\u3053\u3068\u306f\u5fc5\u9808\u3067\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u2713 AI\u30fb\u81ea\u52d5\u5316\u3092\u3069\u3053\u307e\u3067\u6d3b\u7528\u3067\u304d\u308b\u304b<\/h3>\n<p><span style=\"font-weight: 400;\">AI\u304c\u9867\u5ba2\u5bfe\u5fdc\u3092\u3069\u3053\u307e\u3067\u30ab\u30d0\u30fc\u3067\u304d\u308b\u306e\u304b\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3060\u3051\u3067\u306a\u304f\u3001\u5fdc\u5bfe\u652f\u63f4\u3084\u5206\u6790\u3001\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306a\u3069\u5e45\u5e83\u3044AI\u6d3b\u7528\u304c\u53ef\u80fd\u304b\u3092\u78ba\u8a8d\u3057\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u2713 \u7ba1\u7406\u8005\u304c\u6539\u5584\u3057\u3084\u3059\u3044\u4ed5\u7d44\u307f\u304c\u3042\u308b\u304b<\/h3>\n<p><span style=\"font-weight: 400;\">\u30ec\u30dd\u30fc\u30c8\u3084\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u6a5f\u80fd\u304c\u5145\u5b9f\u3057\u3066\u3044\u308b\u304b\u3001\u73fe\u5834\u6539\u5584\u306b\u6d3b\u7528\u3057\u3084\u3059\u3044\u304b\u3082\u91cd\u8981\u306a\u5224\u65ad\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002\u73fe\u5834\u306e\u7ba1\u7406\u8005\u304c\u666e\u6bb5\u4f7f\u3063\u3066\u3044\u308bKPI\u3092\u3069\u306e\u3088\u3046\u306b\u628a\u63e1\u3067\u304d\u308b\u306e\u304b\u3092\u78ba\u304b\u3081\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u2713 \u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30fc\u3068\u4fe1\u983c\u6027\u306f\u5341\u5206\u304b<\/h3>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u60c5\u5831\u3092\u6271\u3046\u305f\u3081\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30fc\u3084\u53ef\u7528\u6027\u3001\u969c\u5bb3\u6642\u306e\u5bfe\u5fdc\u4f53\u5236\u306b\u3064\u3044\u3066\u3082\u78ba\u8a8d\u3057\u3066\u304a\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u6c7a\u5b9a\u3059\u308b\u524d\u306b\u6cd5\u52d9\u90e8\u9580\u306b\u78ba\u8a8d\u3059\u308b\u3053\u3068\u3082\u6709\u52b9\u3067\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"link07\" style=\"font-size: 1.75rem;\">Genesys Cloud\u3067\u5b9f\u73fe\u3067\u304d\u308b\u3053\u3068<\/h2>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"alignnone wp-image-644674\" src=\"https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads14-1.png\" alt=\"\" width=\"636\" height=\"358\" srcset=\"https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads14-1.png 1600w, https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads14-1-300x169.png 300w, https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads14-1-1260x709.png 1260w, https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads14-1-256x144.png 256w, https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads14-1-374x210.png 374w, https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads14-1-293x165.png 293w, https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads14-1-580x326.png 580w\" sizes=\"(max-width: 636px) 100vw, 636px\" \/><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Genesys Cloud\u306f\u3001CCaaS\u3068\u3057\u3066\u5fc5\u8981\u306a\u6a5f\u80fd\u3092\u7d71\u5408\u7684\u306b\u63d0\u4f9b\u3059\u308b\u30af\u30e9\u30a6\u30c9\u578bCX\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u3057\u3066\u3001\u4e16\u754c100\u30ab\u56fd\u4ee5\u4e0a \u3067\u5c0e\u5165\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u306b\u7279\u306b\u8a55\u4fa1\u3044\u305f\u3060\u3044\u3066\u3044\u308b\u30dd\u30a4\u30f3\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\"><img decoding=\"async\" class=\"alignleft\" src=\"https:\/\/www.genesys.com\/media\/digital-lobby-screenshot-1-hidef.png\" alt=\"Digital lobby screenshot 1 hidef\" width=\"263\" height=\"157\" \/><br \/>\n\u30c1\u30e3\u30cd\u30eb\u3092\u307e\u305f\u3044\u3060\u9867\u5ba2\u4f53\u9a13\u3092\u8a2d\u8a08\u3057\u3084\u3059\u3044<\/h3>\n<p><span style=\"font-weight: 400;\">\u96fb\u8a71\u3001\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u306a\u3069\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u7d71\u5408\u7684\u306b\u7ba1\u7406\u3067\u304d\u308b\u305f\u3081\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u4e00\u8cab\u3057\u3066\u628a\u63e1\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002\u30c1\u30e3\u30cd\u30eb\u3092\u307e\u305f\u3044\u3067\u3082\u30b9\u30e0\u30fc\u30ba\u306a\u5f15\u304d\u7d99\u304e\u304c\u3067\u304d\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u5206\u65ad\u304c\u9632\u3052\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\"><img decoding=\"async\" class=\"alignleft\" src=\"https:\/\/www.genesys.com\/media\/AI-and-automation-screenshot-4-hidef.png\" alt=\"Ai and automation screenshot 4 hidef\" width=\"278\" height=\"166\" \/><br \/>\nAI\u3068\u81ea\u52d5\u5316\u3067\u9867\u5ba2\u5bfe\u5fdc\u3092\u9ad8\u5ea6\u5316<\/h3>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/ai-and-automation\">AI\u3084\u81ea\u52d5\u5316\u6a5f\u80fd<\/a>\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u3084\u554f\u3044\u5408\u308f\u305b\u306e\u632f\u308a\u5206\u3051\u3001\u4f1a\u8a71\u306e\u8981\u7d04\u306b\u3088\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u652f\u63f4\u306a\u3069\u3092\u52b9\u7387\u7684\u306b\u884c\u3048\u307e\u3059\u3002\u5bfe\u5fdc\u54c1\u8cea\u306e\u5411\u4e0a\u3068\u696d\u52d9\u8ca0\u8377\u306e\u8efd\u6e1b\u3092\u4e21\u7acb\u3057\u306a\u304c\u3089\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u9ad8\u5ea6\u5316\u3092\u9032\u3081\u3089\u308c\u308b\u70b9\u304c\u597d\u8a55\u3067\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\"><img decoding=\"async\" class=\"alignleft\" src=\"https:\/\/www.genesys.com\/media\/Gamification.webp\" alt=\"Gamification\" width=\"282\" height=\"162\" \/><br \/>\n\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u4f53\u9a13\u3092\u6539\u5584\u3059\u308b<\/h3>\n<p><span style=\"font-weight: 400;\">\u5fc5\u8981\u306a\u9867\u5ba2\u60c5\u5831\u3084\u30ca\u30ec\u30c3\u30b8\u3078\u8fc5\u901f\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u74b0\u5883\u3092\u6574\u3048\u308b\u3053\u3068\u3067\u3001\u5b9a\u578b\u696d\u52d9\u306e\u81ea\u52d5\u5316\u3082\u9032\u3081\u3084\u3059\u304f\u306a\u308a\u3001\u3088\u308a\u4ed8\u52a0\u4fa1\u5024\u306e\u9ad8\u3044\u5bfe\u5fdc\u306b\u96c6\u4e2d\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5b89\u5fc3\u3057\u3066\u5bfe\u5fdc\u3067\u304d\u308b\u306e\u3067\u3001\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\uff08ES\uff09\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><\/h3>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 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src=\"https:\/\/www.genesys.com\/media\/1200x1200-\u2013-Paid-Ads-2-2.png\" alt=\"\" width=\"339\" height=\"339\" srcset=\"https:\/\/www.genesys.com\/media\/1200x1200-\u2013-Paid-Ads-2-2.png 1200w, https:\/\/www.genesys.com\/media\/1200x1200-\u2013-Paid-Ads-2-2-300x300.png 300w, https:\/\/www.genesys.com\/media\/1200x1200-\u2013-Paid-Ads-2-2-144x144.png 144w\" sizes=\"(max-width: 339px) 100vw, 339px\" \/><\/a><\/p>\n<p>\u3053\u3046\u3057\u305f\u5f37\u307f\u306f\u3001\u7b2c\u4e09\u8005\u6a5f\u95a2\u304b\u3089\u3082\u8a55\u4fa1\u3055\u308c\u3066\u3044\u307e\u3059\u3002Frost &amp; Sullivan\u304c\u767a\u8868\u3057\u305f\u300cFrost Radar\u2122\uff1a\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0 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