{"id":653721,"date":"2026-11-06T22:10:27","date_gmt":"2026-11-07T06:10:27","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=653721"},"modified":"2026-11-06T23:29:12","modified_gmt":"2026-11-07T07:29:12","slug":"how-to-choose-customer-support-ai","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/how-to-choose-customer-support-ai","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8AI\u306e\u9078\u3073\u65b9\u3002\u5c0e\u5165\u524d\u306b\u77e5\u308b\u3079\u304d\u8981\u4ef6\u3068\u52b9\u679c\u3092\u89e3\u8aac"},"content":{"rendered":"<p><span style=\"font-weight: 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400;\">\u3053\u3053\u3067\u306f\u3001AI\u304c\u4e0d\u53ef\u6b20\u3068\u3055\u308c\u308b\u80cc\u666f\u304b\u3089\u3001\u9078\u5b9a\u6642\u306b\u62bc\u3055\u3048\u308b\u3079\u304d\u8981\u4ef6\u3001\u5177\u4f53\u7684\u306b\u3067\u304d\u308b\u3053\u3068\u3001\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u3001\u305d\u3057\u3066ROI\u306e\u8003\u3048\u65b9\u307e\u3067\u3092\u4f53\u7cfb\u7684\u306b\u89e3\u8aac\u3057\u307e\u3059\u3002<\/span><\/p>\n<p>\u76ee\u6b21<\/p>\n<ul>\n<li><a href=\"#link01\">\u306a\u305c\u4eca\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306bAI\u304c\u4e0d\u53ef\u6b20\u306a\u306e\u304b<\/a><\/li>\n<li><a href=\"#link02\">2026\u5e74\u306b\u6c42\u3081\u3089\u308c\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8AI\u306e\u9078\u3073\u65b9<\/a><\/li>\n<li><a href=\"#link03\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8AI\u3067\u3067\u304d\u308b\u3053\u3068<\/a><\/li>\n<li><a href=\"#link04\">\u306a\u305cGenesys Cloud\u304c\u8981\u4ef6\u3092\u6e80\u305f\u3059\u306e\u304b<\/a><\/li>\n<li><a href=\"#link05\">\u30ab\u30b9\u30bf\u30de\u30fc\u30dd\u30fc\u30c8AI\u5c0e\u5165\u306e\u4e3b\u306a\u30e1\u30ea\u30c3\u30c8(<span style=\"font-weight: 400;\">ROI\u306e\u8003\u3048\u65b9\u3092\u542b\u3080)<\/span><\/a><\/li>\n<li><a href=\"#link06\">\u307e\u3068\u3081<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2 id=\"link01\" style=\"font-size: 1.75rem;\">\u306a\u305c\u4eca\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306bAI\u304c\u4e0d\u53ef\u6b20\u306a\u306e\u304b<\/h2>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u73fe\u5834\u306bAI\u304c\u4e0d\u53ef\u6b20\u3068\u3044\u308f\u308c\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u80cc\u666f\u3092\u3001\u5e02\u5834\u74b0\u5883\u30fb\u73fe\u5834\u8ab2\u984c\u30fb\u7d4c\u55b6\u8996\u70b9\u304b\u3089\u8aac\u660e\u3057\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u5e02\u5834\u80cc\u666f\uff1aAI\u306f\u201c\u4ed8\u52a0\u6a5f\u80fd\u201d\u304b\u3089\u201c\u57fa\u76e4\uff08OS\uff09\u201d\u3078<\/h3>\n<p><span style=\"font-weight: 400;\">\u5f93\u6765\u3001AI\u306f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084FAQ\u691c\u7d22\u3068\u3044\u3063\u305f\u300c\u4e00\u90e8\u6a5f\u80fd\u300d\u3068\u3057\u3066\u5c0e\u5165\u3055\u308c\u308b\u3053\u3068\u304c\u4e00\u822c\u7684\u3067\u3057\u305f\u3002\u3057\u304b\u3057\u73fe\u5728\u3067\u306f\u3001\u9867\u5ba2\u5bfe\u5fdc\u5168\u4f53\u3092\u6a2a\u65ad\u7684\u306b\u652f\u3048\u308b\u300c\u57fa\u76e4\u300d\u3068\u3057\u3066\u306e\u5f79\u5272\u304c\u6c42\u3081\u3089\u308c\u3066\u3044\u307e\u3059\u3002<\/span><br \/>\n<span style=\"font-weight: 400;\">\u7279\u306b\u3001\u554f\u3044\u5408\u308f\u305b\u30c1\u30e3\u30cd\u30eb\u306e\u591a\u69d8\u5316\u3084\u30c7\u30fc\u30bf\u91cf\u306e\u5897\u52a0\u304c\u5f71\u97ff\u3057\u3001\u500b\u5225\u30c4\u30fc\u30eb\u306e\u5bc4\u305b\u96c6\u3081\u3067\u306f\u5bfe\u5fdc\u3057\u304d\u308c\u306a\u304f\u306a\u3063\u305f\u3053\u3068\u304c\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\">AI\u4e2d\u5fc3\u306e\u7d71\u5408\u7684\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/a>\u8a95\u751f\u3092\u5f8c\u62bc\u3057\u3057\u307e\u3057\u305f\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u73fe\u5834\u8ab2\u984c\uff1a\u5f93\u6765\u306e\u904b\u7528\u30e2\u30c7\u30eb\u304c\u9650\u754c\u306b<\/h3>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/how-to-utilize-ai-for-call-center\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc<\/a>\u3067\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u4ef6\u6570\u306e\u5897\u52a0\u3068\u4eba\u6750\u4e0d\u8db3\u304c\u6df1\u523b\u5316\u3057\u3066\u3044\u307e\u3059\u3002\u52a0\u3048\u3066\u3001\u4f01\u696d\u306f\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u3082\u8003\u616e\u3057\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002\u3053\u308c\u3089\u306e\u73fe\u5834\u306e\u8ab2\u984c\u89e3\u6c7a\u7b56\u3068\u3057\u3066\u3001AI\u306b\u3088\u308b\u81ea\u52d5\u5fdc\u7b54\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u652f\u63f4\u306e\u6d3b\u7528\u304c\u3001\u73fe\u5834\u306e\u8ca0\u8377\u8efd\u6e1b\u306b\u5f79\u7acb\u3063\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 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href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-cx\">\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09<\/a>\u3092\u901a\u3058\u3066\u58f2\u4e0a\u3084\u30d6\u30e9\u30f3\u30c9\u4fa1\u5024\u306b\u8ca2\u732e\u3059\u308b\u91cd\u8981\u306a\u90e8\u9580\u3078\u3068\u4f4d\u7f6e\u3065\u3051\u304c\u5909\u5316\u3057\u3066\u3044\u307e\u3059\u3002\u2028AI\u306e\u6d3b\u7528\u306b\u3088\u308a\u3001\u5358\u306a\u308b\u52b9\u7387\u5316\u306b\u3068\u3069\u307e\u3089\u305a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3084\u30a2\u30c3\u30d7\u30bb\u30eb\u6a5f\u4f1a\u306e\u5275\u51fa\u3068\u3044\u3063\u305f\u300c\u4fa1\u5024\u5275\u51fa\u300d\u3092\u53ef\u80fd\u306b\u3057\u307e\u3057\u305f\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"link02\" style=\"font-size: 1.75rem;\">2026\u5e74\u306b\u6c42\u3081\u3089\u308c\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8AI\u306e\u9078\u3073\u65b9<\/h2>\n<p><img decoding=\"async\" class=\"alignnone wp-image-578147\" src=\"https:\/\/www.genesys.com\/media\/agentic-AI_homepage-hero.jpg\" alt=\"\" width=\"837\" height=\"361\" srcset=\"https:\/\/www.genesys.com\/media\/agentic-AI_homepage-hero.jpg 1600w, https:\/\/www.genesys.com\/media\/agentic-AI_homepage-hero-300x129.jpg 300w, https:\/\/www.genesys.com\/media\/agentic-AI_homepage-hero-1260x544.jpg 1260w, https:\/\/www.genesys.com\/media\/agentic-AI_homepage-hero-264x114.jpg 264w\" sizes=\"(max-width: 837px) 100vw, 837px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8AI\u306e\u9078\u5b9a\u3067\u306f\u3001\u5358\u306b\u6a5f\u80fd\u306e\u591a\u3055\u3092\u6bd4\u8f03\u3059\u308b\u3060\u3051\u3067\u306f\u4e0d\u5341\u5206\u3067\u3059\u3002\u91cd\u8981\u306a\u306e\u306f\u3001\u300c\u3069\u3053\u307e\u3067\u696d\u52d9\u3092\u4efb\u305b\u3089\u308c\u308b\u304b\u300d\u300c\u5168\u4f53\u3068\u3057\u3066\u3069\u306e\u3088\u3046\u306b\u6a5f\u80fd\u3059\u308b\u304b\u300d\u3068\u3044\u3046\u8996\u70b9\u3067\u3059\u3002AI\u306e\u9032\u5316\u306b\u3088\u308a\u3001\u8a55\u4fa1\u3059\u3079\u304d\u89b3\u70b9\u3082\u9ad8\u5ea6\u5316\u3057\u3066\u304a\u308a\u3001\u57fa\u76e4\u3068\u3057\u3066\u306e\u8a2d\u8a08\u3084\u904b\u7528\u6027\u307e\u3067\u542b\u3081\u305f\u5224\u65ad\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30c4\u30fc\u30eb\u9078\u5b9a\u6642\u306b\u78ba\u8a8d\u3059\u3079\u304d\u30c1\u30a7\u30c3\u30af\u30dd\u30a4\u30f3\u30c8<\/h3>\n<p><span style=\"font-weight: 400;\">\u30c4\u30fc\u30eb\u3092\u9078\u5b9a\u3059\u308b\u3068\u304d\u306b\u512a\u5148\u7684\u306b\u78ba\u8a8d\u3059\u3079\u304d\u300c\u9805\u76ee\u30ea\u30b9\u30c8\u300d\u3068\u300c\u30c1\u30a7\u30c3\u30af\u30dd\u30a4\u30f3\u30c8\u300d\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span class=\"font-weight-bold\" style=\"font-weight: 400;\">\u3010\u30c1\u30a7\u30c3\u30af\u9805\u76ee\u30ea\u30b9\u30c8\u3011<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u2611AI\u306e\u5f62\u614b\u306f\u300c\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u300d\u3067\u306f\u306a\u304f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30afAI\u304b<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3000\u2192\u5358\u306a\u308b\u5fdc\u7b54\u3067\u306f\u306a\u304f\u3001\u696d\u52d9\u5b9f\u884c\u307e\u3067\u62c5\u3048\u308b\u304b\u304c\u91cd\u8981\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 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style=\"font-weight: 400;\">\u2611CRM\u30fbERP\u306a\u3069\u306e\u30b7\u30b9\u30c6\u30e0\u9023\u643a\u6027<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3000\u2192\u5229\u7528\u3057\u3066\u3044\u308b\u30b7\u30b9\u30c6\u30e0\u3068\u9023\u643a\u3057\u3001\u5b9f\u884c\uff08\u8fd4\u91d1\u3084\u5909\u66f4\uff09\u307e\u3067\u5b8c\u7d50\u3067\u304d\u308b\u304b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u2611\u30ca\u30ec\u30c3\u30b8\u7d71\u5408\u529b\u306f\u3042\u308b\u304b<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3000\u2192FAQ\u3084\u5c65\u6b74\u3001\u975e\u69cb\u9020\u30c7\u30fc\u30bf\u3092\u7d71\u5408\u3057\u3066\u6d3b\u7528\u3067\u304d\u308b\u304b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u2611\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u6027<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3000\u2192\u5fdc\u7b54\u901f\u5ea6\u30fb\u97f3\u58f0\u5bfe\u5fdc\u306e\u54c1\u8cea\u306f\u5341\u5206\u304b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u2611AI\u306e\u8a55\u4fa1\u30fb\u6539\u5584\uff08AI Ops\uff09\u304c\u53ef\u80fd\u304b<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3000\u2192AI\u306e\u8a55\u4fa1\u30fb\u6539\u5584\u3092\u7d99\u7d9a\u7684\u306b\u884c\u3048\u308b\u304b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u2611\u30b3\u30b9\u30c8\u69cb\u9020\u304c\u900f\u660e\u304b\uff08\u5f93\u91cf\u8ab2\u91d1\u30ea\u30b9\u30af\uff09<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3000\u2192\u5f93\u91cf\u8ab2\u91d1\u306e\u30ea\u30b9\u30af\u3092\u542b\u3081\u3001\u30b3\u30b9\u30c8\u304c\u898b\u3048\u3084\u3059\u3044\u304b\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"link03\" style=\"font-size: 1.75rem;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8AI\u3067\u3067\u304d\u308b\u3053\u3068<\/h2>\n<p><span style=\"font-weight: 400;\">\u3053\u3053\u304b\u3089\u306f\u3001AI\u306b\u3088\u3063\u3066\u5b9f\u73fe\u3067\u304d\u308b\u5177\u4f53\u7684\u306a\u696d\u52d9\u3092\u7d39\u4ecb\u3057\u3066\u3044\u304d\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8AI\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u81ea\u52d5\u5316\u304b\u3089\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u652f\u63f4\u3001\u696d\u52d9\u306e\u81ea\u52d5\u5b9f\u884c\u307e\u3067\u5e45\u5e83\u304f\u6d3b\u7528\u3055\u308c\u3066\u3044\u308b\u3053\u3068\u306b\u9a5a\u304f\u65b9\u3082\u3044\u3089\u3063\u3057\u3083\u308b\u3067\u3057\u3087\u3046\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u81ea\u52d5\u5316\uff08\u30c1\u30e3\u30c3\u30c8\u30fb\u97f3\u58f0\uff09<\/h3>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/ai-chatbot-guide\">AI\u30c1\u30e3\u30c3\u30c8<\/a>\u30dc\u30c3\u30c8\u3084\u97f3\u58f0\u30dc\u30c3\u30c8\u306b\u3088\u308a\u3001\u3088\u304f\u3042\u308b\u554f\u3044\u5408\u308f\u305b\u3092\u81ea\u52d5\u5316\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30ea\u30bd\u30fc\u30b9\u3092\u8907\u96d1\u306a\u5bfe\u5fdc\u306b\u96c6\u4e2d\u3067\u304d\u3001\u5168\u4f53\u306e\u696d\u52d9\u52b9\u7387\u306f\u6539\u5584\u3057\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u751f\u6210AI\u306b\u3088\u308b\u56de\u7b54\u306e\u81ea\u52d5\u751f\u6210<\/h3>\n<p><span style=\"font-weight: 400;\">\u751f\u6210AI\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001FAQ\u306e\u81ea\u52d5\u751f\u6210\u3084\u81ea\u7136\u306a\u6587\u7ae0\u3067\u306e\u5fdc\u7b54\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u5f93\u6765\u306e\u30b7\u30ca\u30ea\u30aa\u578b\u30dc\u30c3\u30c8\u306b\u6bd4\u3079\u3001\u67d4\u8edf\u3067\u4eba\u9593\u3089\u3057\u3044\u5bfe\u5fdc\u304c\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/span><\/p>\n<hr \/>\n<p><img decoding=\"async\" class=\"alignleft\" src=\"https:\/\/www.genesys.com\/media\/%E3%82%AB%E3%82%B9%E3%82%BF%E3%83%9E%E3%83%BC%E3%82%B5%E3%83%9D%E3%83%BC%E3%83%88%E3%81%AB%E3%81%8A%E3%81%91%E3%82%8B%E7%94%9F%E6%88%90-AI-%E5%85%A5%E9%96%80.webp\" width=\"316\" height=\"172\" \/><\/p>\n<p><span style=\"font-weight: 400;\"><br \/>\n\u3010\u95a2\u9023\u8cc7\u6599\u3011 \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3051\u308b\u751f\u6210 AI \u5165\u9580<\/span><\/p>\n<p>\u751f\u6210AI\u306f\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u81ea\u52d5\u5316\u3068\u4f1a\u8a71\u30c7\u30fc\u30bf\u306e\u6d3b\u7528\u3092\u4fc3\u9032\u3057\u3001CX\u5411\u4e0a\u306b\u8ca2\u732e\u3057\u307e\u3059\u3002\u672ceBook\u3067\u306f\u3001\u30ea\u30b9\u30af\u3092\u6291\u3048\u306a\u304c\u3089\u751f\u6210AI\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u6700\u5927\u5316\u3059\u308b\u65b9\u6cd5\u3068\u3001\u6700\u65b0AI\u6a5f\u80fd\u3068\u306e\u9023\u643a\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<p><button style=\"background-color: #ff451a; padding: 9px 15px; border: none; border-radius: 5px; cursor: pointer; font-size: 16px; text-align: center;\"><a style=\"color: white; text-decoration: none; display: inline-block; width: 100%;\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/get-started-generative-ai-101\">\u7121\u6599DL<\/a><\/button><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h3 style=\"font-size: 1.5rem;\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u652f\u63f4<\/h3>\n<p><span style=\"font-weight: 400;\">AI\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u201c\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u201d\u3068\u3057\u3066\u3082\u6a5f\u80fd\u3057\u307e\u3059\u3002\u2028\u9867\u5ba2\u3068\u306e\u4f1a\u8a71\u4e2d\u306b\u6700\u9069\u306a\u30ca\u30ec\u30c3\u30b8\u3084\u56de\u7b54\u3092\u63d0\u793a\u3057\u305f\u308a\u3001\u5bfe\u5fdc\u5185\u5bb9\u306e\u8981\u7d04\u3084\u5f8c\u51e6\u7406\u3092\u81ea\u52d5\u5316\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u3067\u3001\u696d\u52d9\u8ca0\u62c5\u3092\u5927\u5e45\u306b\u8efd\u6e1b\u3057\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3088\u308b\u696d\u52d9\u306e\u81ea\u52d5\u5b9f\u884c<\/h3>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-ai-agent\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30afAI<\/a>\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306b\u3068\u3069\u307e\u3089\u305a\u3001\u5b9f\u969b\u306e\u696d\u52d9\u5b9f\u884c\u307e\u3067\u62c5\u3044\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u4e88\u7d04\u5909\u66f4\u3001\u6ce8\u6587\u51e6\u7406\u3001\u4f1a\u54e1\u60c5\u5831\u306e\u66f4\u65b0\u306a\u3069\u3092\u81ea\u52d5\u3067\u5b8c\u7d50\u3067\u304d\u308b\u305f\u3081\u3001\u4eba\u624b\u3092\u4ecb\u3055\u306a\u3044\u201c\u5b8c\u5168\u81ea\u52d5\u5316\u201d\u304c\u5b9f\u73fe\u3057\u307e\u3059\u3002\u3053\u306e\u70b9\u306f\u3001\u4e8b\u524d\u306b\u60f3\u5b9a\u3057\u305f\u7bc4\u56f2\u5185\u3067\u696d\u52d9\u3092\u9042\u884c\u3059\u308b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u306e\u5927\u304d\u306a\u9055\u3044\u3067\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u305f\u6700\u9069\u5bfe\u5fdc<\/h3>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u306e\u5c65\u6b74\u3084\u5c5e\u6027\u30c7\u30fc\u30bf\u3092\u3082\u3068\u306b\u3001\u6700\u9069\u306a\u5bfe\u5fdc\u3084\u30ec\u30b3\u30e1\u30f3\u30c9\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">\u4f8b\u3048\u3070\u3001\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u30b5\u30a4\u30c8\u3067\u8cfc\u5165\u5c65\u6b74\u3084\u9078\u629e\u4e2d\u306e\u5546\u54c1\u306b\u5408\u308f\u305b\u3066\u3001\u300c\u4ed6\u306e\u65b9\u306f\u3053\u3061\u3089\u3092\u4e00\u7dd2\u306b\u8cb7\u3063\u3066\u3044\u307e\u3059\u300d\u3068\u3044\u3046\u3088\u3046\u306b\u3001\u65b0\u305f\u306a\u5546\u54c1\u3092\u63d0\u6848\u3057\u3001\u30a2\u30c3\u30d7\u30bb\u30eb\u306b\u3064\u306a\u3052\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u540c\u3058\u3088\u3046\u306b\u3001\u5165\u529b\u3057\u305f\u30c6\u30ad\u30b9\u30c8\u306b\u95a2\u9023\u3059\u308bFAQ\u3084\u3001WEB\u306e\u95b2\u89a7\u5c65\u6b74\u304b\u3089\u5fc5\u8981\u305d\u3046\u306a\u60c5\u5831\u3092\u63d0\u793a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u9867\u5ba2\u4e00\u4eba\u3072\u3068\u308a\u306b\u5408\u308f\u305b\u305f\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"link04\" style=\"font-size: 1.75rem;\">\u306a\u305cGenesys Cloud\u304c\u8981\u4ef6\u3092\u6e80\u305f\u3059\u306e\u304b<\/h2>\n<p><span style=\"font-weight: 400;\">\u3053\u3053\u307e\u3067\u7d39\u4ecb\u3057\u305f\u6a5f\u80fd\u306f\u3001\u3069\u308c\u3082\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u73fe\u5834\u306b\u3068\u3063\u3066\u5fc5\u8981\u304b\u3064\u6709\u76ca\u3067\u3001AI\u3092\u5c0e\u5165\u3059\u308b\u610f\u7fa9\u3092\u30a4\u30e1\u30fc\u30b8\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u305f\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002\u3053\u3053\u304b\u3089\u306f\u3001\u7279\u306b\u3054\u7d39\u4ecb\u3057\u305f\u3044Genesys Cloud\u306e\u5177\u4f53\u7684\u306a\u6a5f\u80fd\u3092\u89e3\u8aac\u3044\u305f\u3057\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">AI\u524d\u63d0\u3067\u8a2d\u8a08\u3055\u308c\u305fCX\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/h3>\n<p><span style=\"font-weight: 400;\">AI\u3092\u524d\u63d0\u3068\u3057\u305f\u7d71\u5408\u57fa\u76e4\u306b\u3088\u308a\u3001\u30c1\u30e3\u30cd\u30eb\u30fb\u30ca\u30ec\u30c3\u30b8\u30fb\u30c7\u30fc\u30bf\u304c\u5206\u65ad\u3055\u308c\u308b\u3053\u3068\u306a\u304f\u9023\u643a\u3057\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u9ad8\u7cbe\u5ea6\u306a\u5fdc\u7b54\u3068\u7d99\u7d9a\u7684\u306a\u6539\u5584\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">\u5c0e\u5165\u524d\u306b\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u304c\u5206\u65ad\u3055\u308c\u3066\u3044\u3066\u3082\u3001\u5c0e\u5165\u3068\u540c\u6642\u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u696d\u52d9\u52b9\u7387\u3060\u3051\u3067\u306a\u304f\u30b3\u30b9\u30c8\u3082\u6539\u5584\u3067\u304d\u305f\u3068\u3044\u3046\u304a\u5ba2\u69d8\u3082\u591a\u304f\u3044\u3089\u3063\u3057\u3083\u3044\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p><img decoding=\"async\" class=\" wp-image-598893 alignleft\" src=\"https:\/\/www.genesys.com\/media\/saningoudou_bank.png\" alt=\"\u5c71\u9670\u5408\u540c\u9280\u884c\" width=\"335\" height=\"223\" srcset=\"https:\/\/www.genesys.com\/media\/saningoudou_bank.png 500w, https:\/\/www.genesys.com\/media\/saningoudou_bank-300x200.png 300w, https:\/\/www.genesys.com\/media\/saningoudou_bank-216x144.png 216w\" sizes=\"(max-width: 335px) 100vw, 335px\" \/><\/p>\n<p><span class=\"font-weight-bold\" style=\"font-weight: 400;\"><br \/>\n\u3010\u95a2\u9023\u4e8b\u4f8b\u3011<\/span><span class=\"font-weight-bold\" style=\"font-weight: 400;\">\u682a\u5f0f\u4f1a\u793e\u5c71\u9670\u5408\u540c\u9280\u884c\u3000<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3092\u5b9f\u73fe\u3067\u304d\u308b\u97f3\u58f0\u57fa\u76e4\u3092\u7372\u5f97\u3057\u3001\u9867\u5ba2\u306b\u5bc4\u308a\u6dfb\u3063\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u52b9\u7387\u826f\u304f\u63d0\u4f9b<\/span><\/p>\n<p>2024\u5e74\u306b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u3092\u5237\u65b0\u3057\u300110\u6708\u304b\u3089\u97f3\u58f0\u57fa\u76e4\u3068\u3057\u3066Genesys Cloud\u2122\u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff09\u3084\u751f\u6210AI\u3068\u306e\u9023\u643a\u306b\u3088\u308a\u52b9\u7387\u5316\u3092\u9032\u3081\u3001\u65b0\u65bd\u7b56\u306e\u4eba\u7684\u30ea\u30bd\u30fc\u30b9\u3092\u5275\u51fa\u3059\u308b\u3068\u3068\u3082\u306b\u3001CX\uff08\u9867\u5ba2\u4f53\u9a13\uff09\u3001EX\uff08\u5f93\u696d\u54e1\u4f53\u9a13\uff09\u306e\u5411\u4e0a\u3082\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/sanin-godo-bank\">\u8a73\u3057\u304f\u306f\u3053\u3061\u3089<\/a><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"wp-image-648575 alignleft\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Cloud-Agentic-Virtual-Agent.img_-1.webp\" alt=\"Woman smiling in a caf\u00e9, on a phone call and glancing at her watch, beside a chat message card and glossy red 3D shapes.\" width=\"231\" height=\"130\" srcset=\"https:\/\/www.genesys.com\/media\/Genesys-Cloud-Agentic-Virtual-Agent.img_-1.webp 491w, https:\/\/www.genesys.com\/media\/Genesys-Cloud-Agentic-Virtual-Agent.img_-1-300x169.webp 300w, https:\/\/www.genesys.com\/media\/Genesys-Cloud-Agentic-Virtual-Agent.img_-1-256x144.webp 256w, https:\/\/www.genesys.com\/media\/Genesys-Cloud-Agentic-Virtual-Agent.img_-1-374x210.webp 374w, https:\/\/www.genesys.com\/media\/Genesys-Cloud-Agentic-Virtual-Agent.img_-1-293x165.webp 293w\" sizes=\"(max-width: 231px) 100vw, 231px\" \/><\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578bAI\u306e\u5b9f\u88c5<\/h3>\n<p><span style=\"font-weight: 400;\">Genesys Cloud\u306b\u306f\u5358\u306a\u308b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3067\u306f\u306a\u304f\u3001\u696d\u52d9\u5b9f\u884c\u307e\u3067\u62c5\u3046<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/virtual-agents\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30afAI<\/a>\u3092\u5b9f\u88c5\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u9867\u5ba2\u5bfe\u5fdc\u3092\u4e00\u6c17\u901a\u8cab\u3067\u81ea\u52d5\u5316\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"alignleft\" src=\"https:\/\/www.genesys.com\/media\/screenshot-knowledge.webp\" alt=\"Screenshot knowledge\" width=\"230\" height=\"130\" \/><\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30ca\u30ec\u30c3\u30b8\u3068VOC\u306e\u7d71\u5408<\/h3>\n<p><span style=\"font-weight: 400;\">FAQ\u3084\u5bfe\u5fdc\u5c65\u6b74\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/quality-assurance-and-monitoring\">\u9867\u5ba2\u306e\u58f0\uff08VOC\uff09<\/a>\u3092\u7d71\u5408\u7684\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u56de\u7b54\u7cbe\u5ea6\u306e\u5411\u4e0a\u3068\u7d99\u7d9a\u7684\u306a\u6539\u5584\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"alignleft\" src=\"https:\/\/www.genesys.com\/media\/digital-lobby-screenshot-1-hidef.png\" alt=\"Digital lobby screenshot 1 hidef\" width=\"230\" height=\"137\" \/><\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u7d71\u5408\u3068\u62e1\u5f35\u6027<\/h3>\n<p><span style=\"font-weight: 400;\">\u97f3\u58f0\u3001\u30c1\u30e3\u30c3\u30c8\u3001SNS\u306a\u3069\u8907\u6570\u30c1\u30e3\u30cd\u30eb\u3092\u7d71\u5408\u3057\uff08<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/digital\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb<\/a>\uff09\u3001\u4e00\u8cab\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u307e\u305f\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/how-to-choose-customer-management-system\">CRM<\/a>\u3084ERP\u306a\u3069\u5916\u90e8\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u9023\u643a\u3084\u62e1\u5f35\u6027\u306b\u3082\u512a\u308c\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"link05\" style=\"font-size: 1.75rem;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30dd\u30fc\u30c8AI\u5c0e\u5165\u306e\u4e3b\u306a\u30e1\u30ea\u30c3\u30c8<\/h2>\n<p><span style=\"font-weight: 400;\">\u6700\u5f8c\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8AI\u3092\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u306e\u4e2d\u304b\u3089\u3001\u591a\u304f\u306e\u73fe\u5834\u3067\u8a55\u4fa1\u306e\u9ad8\u3044\u3082\u306e\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u5bfe\u5fdc\u54c1\u8cea\u306e\u5747\u4e00\u5316\u3068\u6a19\u6e96\u5316<\/h3>\n<p><span style=\"font-weight: 400;\">AI\u306b\u3088\u308a<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-knowledge-management\">\u30ca\u30ec\u30c3\u30b8<\/a>\u304c\u5171\u6709\u3055\u308c\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3054\u3068\u306e\u5bfe\u5fdc\u5dee\u304c\u89e3\u6d88\u3055\u308c\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4e00\u8cab\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u308b\u70b9\u304c\u5927\u304d\u306a\u30e1\u30ea\u30c3\u30c8\u3067\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u52b9\u7387\u5316\u3068\u696d\u52d9\u8ca0\u8377\u306e\u8efd\u6e1b<\/h3>\n<p><span style=\"font-weight: 400;\">\u81ea\u52d5\u5316\u306b\u3088\u308a<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/how-to-improve-customer-inquiry-process\">\u554f\u3044\u5408\u308f\u305b<\/a>\u306e\u5bfe\u5fdc\u6642\u9593\u304c\u77ed\u7e2e\u3055\u308c\u3001\u4eba\u4ef6\u8cbb\u306e\u524a\u6e1b\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u8efd\u6e1b\u306b\u3082\u5bc4\u4e0e\u3059\u308b\u306e\u3067\u3001\u65b0\u4eba\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3067\u3082\u5b89\u5fc3\u3057\u3066\u696d\u52d9\u9042\u884c\u3067\u304d\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-es\">\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u5411\u4e0a<\/a>\u306b\u3088\u308a\u96e2\u8077\u7387\u3082\u4e0b\u304c\u308a\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">24\u6642\u9593\u30fb\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u5bfe\u5fdc\u306e\u5b9f\u73fe<\/h3>\n<p><span style=\"font-weight: 400;\">AI\u306f\u6642\u9593\u3084\u5834\u6240\u306b\u5236\u7d04\u3055\u308c\u305a\u3001\u5e38\u6642\u5bfe\u5fdc\u304c\u53ef\u80fd\u3067\u3059\u3002\u30b0\u30ed\u30fc\u30d0\u30eb\u5bfe\u5fdc\u3084\u591c\u9593\u5bfe\u5fdc\u306b\u3082\u67d4\u8edf\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u306e\u3067\u3001\u96fb\u8a71\u30fb\u30c1\u30e3\u30c3\u30c8\u30fbSNS\u306a\u3069\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-omnichannel-strategy-benefits-examples\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb<\/a>\u306e\u53ef\u80fd\u6027\u304c\u5e83\u304c\u308a\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\/NPS\uff09\u306e\u5411\u4e0a<\/h3>\n<p><span style=\"font-weight: 400;\">\u5fdc\u7b54\u901f\u5ea6\u306e\u5411\u4e0a\u3068\u5bfe\u5fdc\u7cbe\u5ea6\u306e\u6539\u5584\u306b\u3088\u308a\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/basic-to-improve-cs\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a<\/a>\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002\u7d50\u679c\u3068\u3057\u3066\u3001\u30d6\u30e9\u30f3\u30c9\u4fa1\u5024\u306e\u5411\u4e0a\u306b\u3082\u8ca2\u732e\u3057\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">ROI\u306e\u5411\u4e0a<\/h3>\n<p><span style=\"font-weight: 400;\">AI\u5c0e\u5165\u306e\u52b9\u679c\u306f\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u3068\u58f2\u4e0a\u5411\u4e0a\u306e\u4e21\u9762\u304b\u3089\u8a55\u4fa1\u3055\u308c\u307e\u3059\u3002\u2028\u4e00\u822c\u7684\u306bROI\uff08\u6295\u8cc7\u5bfe\u52b9\u679c\uff09\u306f\u300c\u5c0e\u5165\u306b\u3088\u3063\u3066\u5f97\u3089\u308c\u305f\u5229\u76ca \u00f7 \u6295\u8cc7\u984d\u300d\u3067\u7b97\u51fa\u3055\u308c\u3001AI\u5c0e\u5165\u3067\u306f\u4eba\u4ef6\u8cbb\u524a\u6e1b\u3084\u5bfe\u5fdc\u52b9\u7387\u306e\u5411\u4e0a\u306b\u52a0\u3048\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u306b\u3088\u308b\u53ce\u76ca\u5897\u52a0\u3082\u542b\u3081\u3066\u8a55\u4fa1\u3055\u308c\u307e\u3059\u3002\u9069\u5207\u306aKPI\u3092\u8a2d\u5b9a\u3057\u3001\u7d99\u7d9a\u7684\u306b\u52b9\u679c\u3092\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u3053\u3067\u306f\u30b7\u30f3\u30d7\u30eb\u306a\u4f8b\u3067\u8aac\u660e\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4e8b\u4f8b\uff1a\u6708\u9593\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u304c10,000\u4ef6\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u6bce\u6708800\u4e07\u5186\u306e\u4eba\u4ef6\u8cbb\u304c\u767a\u751f\u30021\u4ef6\u3042\u305f\u308a\u306e\u30b3\u30b9\u30c8\u306f800\u5186\u3067\u3059\u3002\u305d\u3053\u3067\u3001\u305d\u306e\u3046\u3061\u534a\u5206\uff085,000\u4ef6\uff09\u3092\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u3092\u76ee\u7684\u306b\u3001\u6708\u984d300\u4e07\u5186\u306eAI\u3092\u5c0e\u5165\uff08\uff1d\u6295\u8cc7\uff09\u3057\u307e\u3057\u305f\u3002<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-653722\" src=\"https:\/\/www.genesys.com\/media\/genesys_2603-2-1.png\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8AI\u5c0e\u5165\u306eROI\u52b9\u679c\" width=\"1023\" height=\"576\" srcset=\"https:\/\/www.genesys.com\/media\/genesys_2603-2-1.png 1280w, https:\/\/www.genesys.com\/media\/genesys_2603-2-1-300x169.png 300w, https:\/\/www.genesys.com\/media\/genesys_2603-2-1-1260x709.png 1260w, https:\/\/www.genesys.com\/media\/genesys_2603-2-1-256x144.png 256w, https:\/\/www.genesys.com\/media\/genesys_2603-2-1-374x210.png 374w, https:\/\/www.genesys.com\/media\/genesys_2603-2-1-293x165.png 293w, https:\/\/www.genesys.com\/media\/genesys_2603-2-1-580x326.png 580w\" sizes=\"(max-width: 1023px) 100vw, 1023px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">AI\u3067\u81ea\u52d5\u5316\u3057\u305f\u90e8\u5206\u306b\u7740\u76ee\u3059\u308b\u3068\u3001400\u4e07\u5186\u306e\u4eba\u4ef6\u8cbb\u3092\u524a\u6e1b\u3068AI\u3078\u306e\u6295\u8cc7300\u4e07\u5186\u3067\u3001\u6bce\u6708100\u4e07\u5186\u306e\u8cbb\u7528\u3092\u524a\u6e1b\u3067\u304d\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4eba\u4ef6\u8cbb400\u4e07\u5186\u30fcAI\u5c0e\u5165300\u4e07\u5186\uff1d100\u4e07\u5186\u306e\u524a\u6e1b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">ROI\uff1d100\u4e07\u5186\u00f7300\u4e07\u5186\uff1d\u7d0433\uff05\u3068\u3001\u521d\u6708\u304b\u3089\u30c8\u30fc\u30bf\u30eb\u30b3\u30b9\u30c8\u306e\u524a\u6e1b\u304c\u53ef\u80fd\u3067\u3059\u3002<\/span><\/p>\n<hr \/>\n<p><img decoding=\"async\" class=\"wp-image-653711 alignleft\" src=\"https:\/\/www.genesys.com\/media\/Untitled-design-set-1080x1080-px-1.png\" alt=\"AI \u3092\u6d3b\u7528\u3057\u305f\u30d3\u30b8\u30cd\u30b9\u30b1\u30fc\u30b9\u306e\u69cb\u7bc9\" width=\"258\" height=\"258\" srcset=\"https:\/\/www.genesys.com\/media\/Untitled-design-set-1080x1080-px-1.png 1080w, https:\/\/www.genesys.com\/media\/Untitled-design-set-1080x1080-px-1-300x300.png 300w, https:\/\/www.genesys.com\/media\/Untitled-design-set-1080x1080-px-1-144x144.png 144w\" sizes=\"(max-width: 258px) 100vw, 258px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>\u3010\u95a2\u9023\u8cc7\u6599\u3011AI\u6295\u8cc7\u306eROI\u3092\u6700\u5927\u5316\u3059\u308b\u6226\u7565\u3068\u306f\uff1f<\/p>\n<p>CX\u306e\u5411\u4e0a\u3068ROI\u306e\u6700\u5927\u5316\u3092\u4e21\u7acb\u3059\u308b\u306b\u306f\u3001\u4f55\u304c\u5fc5\u8981\u306a\u306e\u304b\uff1f<\/p>\n<p>\u672c\u30ec\u30dd\u30fc\u30c8\u3067\u306f\u3001\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u9593\u306e\u5408\u610f\u5f62\u6210\u304b\u3089\u3001AI\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u306e\u512a\u5148\u9806\u4f4d\u4ed8\u3051\u3001\u52b9\u679c\u6e2c\u5b9a\u3001\u30d3\u30b8\u30cd\u30b9\u4fa1\u5024\u306e\u53ef\u8996\u5316\u307e\u3067\u3001\u6210\u679c\u306b\u3064\u306a\u304c\u308bAI\u6226\u7565\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<p><button style=\"background-color: #ff451a; padding: 9px 15px; border: none; border-radius: 5px; cursor: pointer; font-size: 16px; text-align: center;\"><a style=\"color: white; text-decoration: none; display: inline-block; width: 100%;\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/how-to-build-your-business-case-for-ai\">\u4eca\u3059\u3050\u30ec\u30dd\u30fc\u30c8\u3092\u30c1\u30a7\u30c3\u30af<br \/>\n<\/a><br \/>\n<\/button><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<h2 id=\"link06\" style=\"font-size: 1.75rem;\">\u307e\u3068\u3081<\/h2>\n<p><span style=\"font-weight: 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