{"id":653708,"date":"2026-11-06T21:17:15","date_gmt":"2026-11-07T05:17:15","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=653708"},"modified":"2026-11-06T21:25:54","modified_gmt":"2026-11-07T05:25:54","slug":"what-is-knowledge-management","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-knowledge-management","title":{"rendered":"\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3068\u306f\uff1f\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u3068\u5931\u6557\u4f8b\u3092\u7d4c\u55b6\u8996\u70b9\u3067\u89e3\u8aac"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<p><span style=\"font-weight: 400;\">\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u77e5\u8b58\u3092\u84c4\u7a4d\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u7d44\u7e54\u5168\u4f53\u3067\u5171\u6709\u30fb\u6d3b\u7528\u3057\u3001\u6210\u679c\u306b\u3064\u306a\u3052\u308b\u305f\u3081\u306e\u4ed5\u7d44\u307f\u3067\u3059\u3002\u8fd1\u5e74\u306f\u3001\u751f\u6210AI\u306e\u56de\u7b54\u54c1\u8cea\u3092\u652f\u3048\u308b\u30c7\u30fc\u30bf\u57fa\u76e4\u3068\u3057\u3066\u3082\u91cd\u8981\u8996\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u3053\u3067\u306f\u3001\u57fa\u672c\u6982\u5ff5\u30015\u3064\u306e\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u3001\u3088\u304f\u3042\u308b\u5931\u6557\u3001\u6b21\u4e16\u4ee3\u30ca\u30ec\u30c3\u30b8\u6d3b\u7528\u306e\u7279\u5fb4\u307e\u3067\u3001\u5b9f\u52d9\u76ee\u7dda\u3067\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002<\/span><\/p>\n<p>\u76ee\u6b21<\/p>\n<ul>\n<li><a href=\"#link01\">\u306a\u305c\u4eca\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u304c\u91cd\u8981\u306a\u306e\u304b<\/a><\/li>\n<li><a href=\"#link02\">\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff08KM\uff09\u3068\u306f<\/a><\/li>\n<li><a href=\"#link03\">\u7d4c\u55b6\u5c64\u304c\u6ce8\u76ee\u3059\u3079\u304d5\u3064\u306e\u5c0e\u5165\u30fb\u6d3b\u7528\u306e\u30e1\u30ea\u30c3\u30c8<\/a><\/li>\n<li><a href=\"#link04\">\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u5c0e\u5165\u3067\u3088\u304f\u3042\u308b\u5931\u6557\u3068\u5bfe\u7b56<\/a><\/li>\n<li><a href=\"#link05\">\u6b21\u4e16\u4ee3\u30ca\u30ec\u30c3\u30b8\u6d3b\u7528\u306e5\u3064\u306e\u7279\u5fb4<\/a><\/li>\n<li><a href=\"#link06\">\u6b21\u4e16\u4ee3CX\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u300cGenesys Cloud\u300d\u304c\u9078\u3070\u308c\u308b\u7406\u7531<\/a><\/li>\n<li><a href=\"#link07\">\u307e\u3068\u3081<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2 id=\"link01\" style=\"font-size: 1.75rem;\">\u306a\u305c\u4eca\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u304c\u91cd\u8981\u306a\u306e\u304b<\/h2>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/knowledge-management\">\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8<\/a>\u306e\u91cd\u8981\u6027\u306f\u3001\u5358\u306a\u308b\u696d\u52d9\u52b9\u7387\u5316\u306e\u67a0\u3092\u8d85\u3048\u3001\u7d4c\u55b6\u8ab2\u984c\u3068\u3057\u3066\u518d\u8a8d\u8b58\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u80cc\u666f\u306b\u306f\u3001\u751f\u6210AI\u306e\u666e\u53ca\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-cx\">CX\uff08\u9867\u5ba2\u4f53\u9a13\uff09<\/a>\u7af6\u4e89\u306e\u6fc0\u5316\u3001\u4eba\u6750\u6d41\u52d5\u5316\u3068\u3044\u3063\u305f\u5916\u90e8\u74b0\u5883\u306e\u5909\u5316\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u751f\u6210AI\u6642\u4ee3\u306b\u30ca\u30ec\u30c3\u30b8\u306e\u8cea\u304c\u554f\u308f\u308c\u3066\u3044\u308b<\/h3>\n<p><span style=\"font-weight: 400;\">\u751f\u6210AI\u306f\u5927\u91cf\u306e\u60c5\u5831\u3092\u3082\u3068\u306b\u56de\u7b54\u3092\u751f\u6210\u3057\u307e\u3059\u304c\u3001\u305d\u306e\u54c1\u8cea\u306f\u5143\u3068\u306a\u308b\u30ca\u30ec\u30c3\u30b8\u306e\u8cea\u306b\u5927\u304d\u304f\u4f9d\u5b58\u3057\u307e\u3059\u3002\u6574\u7406\u3055\u308c\u3066\u3044\u306a\u3044\u60c5\u5831\u3084\u53e4\u3044\u30c7\u30fc\u30bf\u3067\u306f\u3001\u8aa4\u3063\u305f\u56de\u7b54\u3092\u5c0e\u304f\u30ea\u30b9\u30af\u3082\u3042\u308a\u3001\u30ca\u30ec\u30c3\u30b8\u6574\u5099\u306e\u91cd\u8981\u6027\u306f\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306b\u9ad8\u307e\u3063\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">CX\u7af6\u4e89\u3067\u5dee\u304c\u3064\u304f\u306e\u306f\u3001\u4e00\u8cab\u3057\u305f\u56de\u7b54\u54c1\u8cea<\/h3>\n<p><span style=\"font-weight: 400;\">\u4f01\u696d\u306e\u9867\u5ba2\u5bfe\u5fdc\u30c1\u30e3\u30cd\u30eb\u304c\u591a\u5c90\u306b\u6e21\u3063\u3066\u3044\u305f\u3068\u3057\u3066\u3082\u3001\u9867\u5ba2\u306f\u4e00\u8cab\u3057\u305f\u5bfe\u5fdc\u3092\u6c42\u3081\u3066\u3044\u307e\u3059\u3002\u30ca\u30ec\u30c3\u30b8\u304c\u7d71\u4e00\u3055\u308c\u3066\u3044\u306a\u3051\u308c\u3070\u3001\u62c5\u5f53\u8005\u3084\u30c1\u30e3\u30cd\u30eb\u3054\u3068\u306b\u56de\u7b54\u304c\u3070\u3089\u3064\u304d\u3001CX\u4f4e\u4e0b\u306b\u3064\u306a\u304c\u308a\u304b\u306d\u307e\u305b\u3093\u3002\u30ca\u30ec\u30c3\u30b8\u6d3b\u7528\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u8cea\u3092\u652f\u3048\u308b\u57fa\u76e4\u3068\u3044\u3063\u3066\u3082\u904e\u8a00\u3067\u306f\u306a\u3044\u306e\u3067\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u4eba\u6750\u6d41\u52d5\u5316\u306b\u3088\u308a\u6697\u9ed9\u77e5\u304c\u5931\u308f\u308c\u3066\u3044\u308b<\/h3>\n<p><span style=\"font-weight: 400;\">\u4eba\u6750\u306e\u5165\u308c\u66ff\u308f\u308a\u304c\u6fc0\u3057\u3044\u74b0\u5883\u3067\u306f\u3001\u30d9\u30c6\u30e9\u30f3\u306e\u7d4c\u9a13\u3084\u30ce\u30a6\u30cf\u30a6\u304c\u7570\u52d5\u3084\u8ee2\u8077\u30fb\u9000\u8077\u306b\u3088\u3063\u3066\u3001\u7d44\u7e54\u306b\u6b8b\u3089\u306a\u3044\u30ea\u30b9\u30af\u304c\u3042\u308a\u307e\u3059\u3002\u5c5e\u4eba\u7684\u306a\u77e5\u8b58\u3092\u5f62\u5f0f\u77e5\u3068\u3057\u3066\u84c4\u7a4d\u3057\u3001\u5171\u6709\u3059\u308b\u4ed5\u7d44\u307f\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3010\u95a2\u9023\u8a18\u4e8b\u3011<a class=\"font-weight-bold\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/reduce-agent-dependency\">\u5c5e\u4eba\u5316\u3068\u306f\uff1fAI\u304c\u5909\u3048\u308bCX\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u9867\u5ba2\u4f53\u9a13\u8a2d\u8a08<\/a><\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u554f\u3044\u5408\u308f\u305b\u5897\u52a0\u3068\u696d\u52d9\u8907\u96d1\u5316\u304c\u9032\u3093\u3067\u3044\u308b<\/h3>\n<p><span style=\"font-weight: 400;\">\u554f\u3044\u5408\u308f\u305b\u4ef6\u6570\u306e\u5897\u52a0\u306b\u52a0\u3048\u3001\u5bfe\u5fdc\u5185\u5bb9\u3082\u9ad8\u5ea6\u5316\u3057\u3066\u3044\u307e\u3059\u3002\u30ca\u30ec\u30c3\u30b8\u304c\u6574\u5099\u3055\u308c\u3066\u3044\u306a\u3051\u308c\u3070\u3001\u5bfe\u5fdc\u306f\u73fe\u5834\u306e\u7d4c\u9a13\u306b\u4f9d\u5b58\u3057\u3001\u30d9\u30c6\u30e9\u30f3\u3068\u65b0\u4eba\u306e\u5bfe\u5fdc\u5dee\u304c\u62e1\u5927\u3002\u696d\u52d9\u304c\u56de\u3089\u306a\u304f\u306a\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u306e\u4fe1\u983c\u3092\u4f4e\u4e0b\u3055\u305b\u308b\u30ea\u30b9\u30af\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span class=\"font-weight-bold\" style=\"font-weight: 400;\">\u3010\u95a2\u9023\u8a18\u4e8b\u3011<br \/>\n<\/span><a class=\"font-weight-bold\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/how-to-improve-customer-inquiry-process\">\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u3092\u52b9\u7387\u5316\u3059\u308b\u65b9\u6cd5\u3002\u54c1\u8cea\u6539\u5584\u306e\u30dd\u30a4\u30f3\u30c8\u3068\u65bd\u7b56\u4f8b<\/a><br \/>\n<a class=\"font-weight-bold\" href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/how-to-choose-inquiry-management-system\">\u554f\u3044\u5408\u308f\u305b\u7ba1\u7406\u306e\u305f\u3081\u306e\u30c4\u30fc\u30eb\u3084\u30b7\u30b9\u30c6\u30e0\u3001\u5c0e\u5165\u30bf\u30a4\u30df\u30f3\u30b0\u304b\u3089\u9078\u3073\u65b9\u30fb\u4e8b\u4f8b\u307e\u3067\u5b8c\u5168\u30ac\u30a4\u30c9<\/a><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"link02\" style=\"font-size: 1.75rem;\">\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff08KM\uff09\u3068\u306f<\/h2>\n<p><span style=\"font-weight: 400;\">\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff08Knowledge Mangament\/KM\uff09\u3068\u306f\u3001\u7d44\u7e54\u5185\u306b\u84c4\u7a4d\u3055\u308c\u305f\u77e5\u8b58\u3084\u30ce\u30a6\u30cf\u30a6\u3092\u4f53\u7cfb\u5316\u3057\u3001\u8ab0\u3082\u304c\u6d3b\u7528\u3067\u304d\u308b\u5f62\u3067\u5171\u6709\u30fb\u518d\u5229\u7528\u3059\u308b\u305f\u3081\u306e\u4ed5\u7d44\u307f\u3067\u3059\u3002<\/span><br \/>\n<span style=\"font-weight: 400;\">\u5358\u306a\u308b\u60c5\u5831\u306e\u84c4\u7a4d\u3067\u306f\u306a\u304f\u3001\u696d\u52d9\u3084\u9867\u5ba2\u5bfe\u5fdc\u306e\u8cea\u3092\u9ad8\u3081\u308b\u305f\u3081\u306e\u300c\u6d3b\u7528\u300d\u304c\u524d\u63d0\u3068\u306a\u308a\u307e\u3059\u3002\u305d\u306e\u57fa\u672c\u6982\u5ff5\u3068\u5f79\u5272\u306b\u3064\u3044\u3066\u6574\u7406\u3057\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u57fa\u672c\u6982\u5ff5\u3068\u5f79\u5272<\/h3>\n<p><span style=\"font-weight: 400;\">\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u5358\u306a\u308b\u60c5\u5831\u5171\u6709\u306e\u4ed5\u7d44\u307f\u306b\u3068\u3069\u307e\u3089\u305a\u3001\u7d44\u7e54\u306e\u77e5\u8b58\u3092\u4fa1\u5024\u306b\u5909\u63db\u3057\u7d9a\u3051\u308b\u305f\u3081\u306e\u91cd\u8981\u306a\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u624b\u6cd5\u3067\u3059\u3002\u73fe\u5834\u3067\u751f\u307e\u308c\u308b\u77e5\u898b\u3092\u6574\u7406\u30fb\u84c4\u7a4d\u3057\u3001\u5fc5\u8981\u306a\u5834\u9762\u3067\u6d3b\u7528\u3067\u304d\u308b\u72b6\u614b\u3092\u3064\u304f\u308b\u3053\u3068\u3067\u3001\u696d\u52d9\u3084\u610f\u601d\u6c7a\u5b9a\u306e\u8cea\u3092\u7d99\u7d9a\u7684\u306b\u9ad8\u3081\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>\u7279\u306b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3044\u3066\u306f\u3001\u30ca\u30ec\u30c3\u30b8\u306f\u65e5\u3005\u306e\u9867\u5ba2\u5bfe\u5fdc\u306e\u7cbe\u5ea6\u3068\u30b9\u30d4\u30fc\u30c9\u3092\u5de6\u53f3\u3059\u308b\u4e2d\u6838\u8981\u7d20<\/b><span style=\"font-weight: 400;\">\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"alignnone wp-image-653709\" src=\"https:\/\/www.genesys.com\/media\/genesys_2603-1-1.png\" alt=\"\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff08KM\uff09\u3068\u306f\" width=\"884\" height=\"497\" srcset=\"https:\/\/www.genesys.com\/media\/genesys_2603-1-1.png 1280w, https:\/\/www.genesys.com\/media\/genesys_2603-1-1-300x169.png 300w, https:\/\/www.genesys.com\/media\/genesys_2603-1-1-1260x709.png 1260w, https:\/\/www.genesys.com\/media\/genesys_2603-1-1-256x144.png 256w, https:\/\/www.genesys.com\/media\/genesys_2603-1-1-374x210.png 374w, https:\/\/www.genesys.com\/media\/genesys_2603-1-1-293x165.png 293w, https:\/\/www.genesys.com\/media\/genesys_2603-1-1-580x326.png 580w\" sizes=\"(max-width: 884px) 100vw, 884px\" \/><\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u84c4\u7a4d\u3055\u308c\u305f\u77e5\u8b58\u304c\u5373\u5ea7\u306b\u6d3b\u7528\u3055\u308c\u308b\u3053\u3068\u3067\u3001\u5bfe\u5fdc\u54c1\u8cea\u306e\u5411\u4e0a\u3060\u3051\u3067\u306a\u304f\u3001\u4e00\u8cab\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u306e\u63d0\u4f9b\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u4e3b\u306a\u5f79\u5272\u3092\u307e\u3068\u3081\u307e\u3057\u305f\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u77e5\u8b58\u3092\u7d44\u7e54\u5168\u4f53\u3067\u518d\u5229\u7528\u3067\u304d\u308b\u5f62\u306b\u5909\u3048\u308b\u4ed5\u7d44\u307f\uff1a<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">\u500b\u4eba\u306b\u84c4\u7a4d\u3055\u308c\u305f\u6697\u9ed9\u77e5\u3092\u5f62\u5f0f\u77e5\u3068\u3057\u3066\u6574\u7406\u30fb\u5171\u6709\u3059\u308b\u3053\u3068\u3067\u3001\u7d44\u7e54\u5168\u4f53\u3067\u518d\u5229\u7528\u53ef\u80fd\u306a\u30ca\u30ec\u30c3\u30b8\u3078\u3068\u8ee2\u63db\u3057\u3001\u7d99\u7d9a\u7684\u306b\u6d3b\u7528\u3067\u304d\u308b\u72b6\u614b\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u696d\u52d9\u52b9\u7387\u5316\u30fb\u4eba\u6750\u80b2\u6210\u30fbCX\u5411\u4e0a\u3092\u652f\u3048\u308b\u57fa\u76e4\uff1a<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">\u30ca\u30ec\u30c3\u30b8\u3092\u4e00\u5143\u7ba1\u7406\u30fb\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u696d\u52d9\u306e\u52b9\u7387\u5316\u3060\u3051\u3067\u306a\u304f\u3001\u6559\u80b2\u306e\u6a19\u6e96\u5316\u3084\u9867\u5ba2\u5bfe\u5fdc\u54c1\u8cea\u306e\u5411\u4e0a\u3092\u540c\u6642\u306b\u652f\u3048\u308b\u57fa\u76e4\u3068\u3057\u3066\u6a5f\u80fd\u3057\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u751f\u6210AI\u6642\u4ee3\u306b\u304a\u3044\u3066\u3001AI\u306e\u56de\u7b54\u54c1\u8cea\u3092\u5de6\u53f3\u3059\u308b\u30c7\u30fc\u30bf\u57fa\u76e4\uff1a<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">\u6574\u5099\u3055\u308c\u305f\u30ca\u30ec\u30c3\u30b8\u306f\u3001\u751f\u6210AI\u306e\u5b66\u7fd2\u30fb\u53c2\u7167\u30c7\u30fc\u30bf\u3068\u3057\u3066\u6a5f\u80fd\u3057\u3001\u56de\u7b54\u306e\u6b63\u78ba\u6027\u3084\u4e00\u8cab\u6027\u3092\u5de6\u53f3\u3059\u308b\u91cd\u8981\u306a\u57fa\u76e4\u3068\u306a\u308a\u307e\u3059\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3044\u3066\u3001CX\u3092\u652f\u3048\u308b\u300c\u30ca\u30ec\u30c3\u30b8\u30a8\u30f3\u30b8\u30f3\u300d\u3068\u3057\u3066\u306e\u5f79\u5272\uff1a<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u30ca\u30ec\u30c3\u30b8\u306f\u9867\u5ba2\u5bfe\u5fdc\u306e\u4e2d\u6838\u3068\u3057\u3066\u6a5f\u80fd\u3057\u3001\u3042\u3089\u3086\u308b\u30c1\u30e3\u30cd\u30eb\u3067\u4e00\u8cab\u3057\u305f\u9ad8\u54c1\u8cea\u306a\u5fdc\u7b54\u3092\u5b9f\u73fe\u3059\u308b\u201c\u30ca\u30ec\u30c3\u30b8\u30a8\u30f3\u30b8\u30f3\u201d\u3068\u3057\u3066CX\u3092\u652f\u3048\u307e\u3059\u3002<\/span><\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u6697\u9ed9\u77e5\u3092\u5171\u6709\u8cc7\u7523\u306b\u5909\u3048\u308b\u4ed5\u7d44\u307f\uff08\u6697\u9ed9\u77e5\u30fb\u5f62\u5f0f\u77e5\u3068SECI\u30e2\u30c7\u30eb\uff09<\/h3>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"alignnone wp-image-653710\" src=\"https:\/\/www.genesys.com\/media\/genesys_2603-1-2.png\" alt=\"SECI\u30e2\u30c7\u30eb\" width=\"924\" height=\"520\" srcset=\"https:\/\/www.genesys.com\/media\/genesys_2603-1-2.png 1280w, https:\/\/www.genesys.com\/media\/genesys_2603-1-2-300x169.png 300w, https:\/\/www.genesys.com\/media\/genesys_2603-1-2-1260x709.png 1260w, https:\/\/www.genesys.com\/media\/genesys_2603-1-2-256x144.png 256w, https:\/\/www.genesys.com\/media\/genesys_2603-1-2-374x210.png 374w, https:\/\/www.genesys.com\/media\/genesys_2603-1-2-293x165.png 293w, https:\/\/www.genesys.com\/media\/genesys_2603-1-2-580x326.png 580w\" sizes=\"(max-width: 924px) 100vw, 924px\" \/>\uff09<\/span><br \/>\n<span style=\"font-weight: 400;\">\u30ca\u30ec\u30c3\u30b8\u306b\u306f\u3001\u500b\u4eba\u306e\u7d4c\u9a13\u3084\u52d8\u306b\u57fa\u3065\u304f\u300c\u6697\u9ed9\u77e5\u300d\u3068\u3001\u6587\u66f8\u5316\u3055\u308c\u305f\u300c\u5f62\u5f0f\u77e5\u300d\u304c\u3042\u308a\u307e\u3059\u3002SECI\u30e2\u30c7\u30eb\uff08\u30bb\u30ad\u30e2\u30c7\u30eb\uff09\u306f\u3001\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3067\u3001\u6697\u9ed9\u77e5\u3092\u5171\u6709\u30fb\u8a00\u8a9e\u5316\u3057\u3001\u7d44\u7e54\u306e\u8cc7\u7523\u3068\u3057\u3066\u84c4\u7a4d\u30fb\u6d3b\u7528\u3059\u308b\u30d7\u30ed\u30bb\u30b9\u304c\u793a\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u4e0b\u56f3\u306e\u5faa\u74b0\u306b\u3088\u3063\u3066\u3001\u7d99\u7d9a\u7684\u306a\u77e5\u8b58\u5275\u9020\u3092\u652f\u3048\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3010\u95a2\u9023\u6a5f\u80fd\u3011<a class=\"font-weight-bold\" href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/knowledge-management\">\u60c5\u5831\u306e\u81ea\u52d5\u5316\u3092\u5b9f\u73fe\u3059\u308b\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30c4\u30fc\u30eb<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"link03\" style=\"font-size: 1.75rem;\">\u7d4c\u55b6\u5c64\u304c\u6ce8\u76ee\u3059\u3079\u304d5\u3064\u306e\u5c0e\u5165\u30fb\u6d3b\u7528\u306e\u30e1\u30ea\u30c3\u30c8<\/h2>\n<p><span style=\"font-weight: 400;\">\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u73fe\u5834\u6539\u5584\u306b\u3068\u3069\u307e\u3089\u305a\u3001ROI\uff08\u6295\u8cc7\u5bfe\u52b9\u679c\uff09\u306e\u6700\u5927\u5316\u306b\u76f4\u7d50\u3059\u308b\u7d4c\u55b6\u65bd\u7b56\u306e\u4e00\u3064\u3067\u3059\u3002\u5c5e\u4eba\u5316\u306e\u89e3\u6d88\u3084\u696d\u52d9\u52b9\u7387\u5316\u3001\u5bfe\u5fdc\u54c1\u8cea\u306e\u5b89\u5b9a\u5316\u3092\u901a\u3058\u3066\u3001<\/span><b>\u30b3\u30b9\u30c8\u69cb\u9020\u306e\u6700\u9069\u5316\u3068\u9867\u5ba2\u4fa1\u5024\u306e\u5411\u4e0a\u3092\u540c\u6642\u306b\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/b><span style=\"font-weight: 400;\">\u77ed\u671f\u7684\u306a\u52b9\u7387\u6539\u5584\u3060\u3051\u3067\u306a\u304f\u3001\u4e2d\u9577\u671f\u7684\u306a\u7af6\u4e89\u512a\u4f4d\u306e\u69cb\u7bc9\u306b\u3064\u306a\u304c\u308b\u70b9\u3082\u3001\u7d4c\u55b6\u5c64\u304c\u6ce8\u76ee\u3059\u3079\u304d\u7406\u7531\u3067\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">1.\u5c5e\u4eba\u5316\u3092\u9632\u304e\u3001\u518d\u73fe\u6027\u306e\u3042\u308b\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3059\u308b<\/h3>\n<p><span style=\"font-weight: 400;\">\u7279\u5b9a\u306e\u62c5\u5f53\u8005\u306b\u4f9d\u5b58\u3057\u306a\u3044\u904b\u7528\u304c\u53ef\u80fd\u306b\u306a\u308a\u3001\u7d44\u7e54\u3068\u3057\u3066\u5b89\u5b9a\u3057\u305f\u5bfe\u5fdc\u54c1\u8cea\u3092\u7dad\u6301\u3067\u304d\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u4eba\u6750\u30ea\u30b9\u30af\u306e\u4f4e\u6e1b\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">2.\u696d\u52d9\u52b9\u7387\u3068\u751f\u7523\u6027\u3092\u5411\u4e0a\u3055\u305b\u308b<\/h3>\n<p><span style=\"font-weight: 400;\">\u5fc5\u8981\u306a\u60c5\u5831\u306b\u3059\u3050\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3053\u3068\u3067\u3001\u691c\u7d22\u3084\u78ba\u8a8d\u306b\u304b\u304b\u308b\u6642\u9593\u304c\u77ed\u7e2e\u3055\u308c\u3001\u5bfe\u5fdc\u52b9\u7387\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30ca\u30ec\u30c3\u30b8\u3092\u55b6\u696d\u90e8\u9580\u3084\u30b7\u30e7\u30fc\u30eb\u30fc\u30e0\u7b49\u3067\u3082\u6d3b\u7528\u3067\u304d\u308c\u3070\u3001\u4f1a\u793e\u5168\u4f53\u306e\u751f\u7523\u6027\u306b\u3082\u5bc4\u4e0e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">3. \u4eba\u6750\u80b2\u6210\u3068\u77e5\u8b58\u7d99\u627f\u3092\u4fc3\u9032\u3059\u308b<\/h3>\n<p><span style=\"font-weight: 400;\">\u30d9\u30c6\u30e9\u30f3\u306b\u983c\u3089\u306a\u304f\u3066\u3082\u3001\u6559\u80b2\u3084\u5f15\u304d\u7d99\u304e\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u4f53\u7cfb\u7684\u306b\u5171\u6709\u3067\u304d\u308b\u305f\u3081\u3001\u65b0\u4eba\u80b2\u6210\u306e\u30b9\u30d4\u30fc\u30c9\u304c\u5411\u4e0a\u3057\u3001\u7d44\u7e54\u5168\u4f53\u306e\u30b9\u30ad\u30eb\u5e95\u4e0a\u3052\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">4. \u9867\u5ba2\u5bfe\u5fdc\u306e\u54c1\u8cea\u3068\u4e00\u8cab\u6027\u3092\u9ad8\u3081\u308b<\/h3>\n<p><span style=\"font-weight: 400;\">\u62c5\u5f53\u8005\u3084\u30c1\u30e3\u30cd\u30eb\u306b\u3088\u308b\u3070\u3089\u3064\u304d\u3092\u6291\u3048\u3001\u4e00\u8cab\u3057\u305f\u56de\u7b54\u3092\u63d0\u4f9b\u3067\u304d\u308b\u305f\u3081\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u5bc4\u4e0e\u3057\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">5. AI\u6d3b\u7528\u3092\u652f\u3048\u308b\u30c7\u30fc\u30bf\u57fa\u76e4\u306b\u306a\u308b<\/h3>\n<p><span style=\"font-weight: 400;\">\u6574\u5099\u3055\u308c\u305f\u30ca\u30ec\u30c3\u30b8\u306f\u3001\u751f\u6210AI\u3084\u81ea\u52d5\u5fdc\u7b54\u306e\u7cbe\u5ea6\u3092\u9ad8\u3081\u308b\u57fa\u76e4\u3068\u306a\u308a\u3001AI\u6d3b\u7528\u306e\u6210\u679c\u3092\u5de6\u53f3\u3057\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">\u3010\u95a2\u9023\u8cc7\u6599\u3011<\/span><\/p>\n<p><img decoding=\"async\" class=\"wp-image-653711 alignleft\" src=\"https:\/\/www.genesys.com\/media\/Untitled-design-set-1080x1080-px-1.png\" alt=\"AI \u3092\u6d3b\u7528\u3057\u305f\u30d3\u30b8\u30cd\u30b9\u30b1\u30fc\u30b9\u306e\u69cb\u7bc9\" width=\"274\" height=\"274\" srcset=\"https:\/\/www.genesys.com\/media\/Untitled-design-set-1080x1080-px-1.png 1080w, https:\/\/www.genesys.com\/media\/Untitled-design-set-1080x1080-px-1-300x300.png 300w, https:\/\/www.genesys.com\/media\/Untitled-design-set-1080x1080-px-1-144x144.png 144w\" sizes=\"(max-width: 274px) 100vw, 274px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">AI\u6295\u8cc7\u306eROI\u3092\u6700\u5927\u5316\u3059\u308b\u6226\u7565\u3068\u306f\uff1f<\/h3>\n<p>CX\u306e\u5411\u4e0a\u3068ROI\u306e\u6700\u5927\u5316\u3092\u4e21\u7acb\u3059\u308b\u306b\u306f\u3001\u4f55\u304c\u5fc5\u8981\u306a\u306e\u304b\uff1f<\/p>\n<p>\u672c\u30ec\u30dd\u30fc\u30c8\u3067\u306f\u3001\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u9593\u306e\u5408\u610f\u5f62\u6210\u304b\u3089\u3001AI\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u306e\u512a\u5148\u9806\u4f4d\u4ed8\u3051\u3001\u52b9\u679c\u6e2c\u5b9a\u3001\u30d3\u30b8\u30cd\u30b9\u4fa1\u5024\u306e\u53ef\u8996\u5316\u307e\u3067\u3001\u6210\u679c\u306b\u3064\u306a\u304c\u308bAI\u6226\u7565\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<p><button style=\"background-color: #ff451a; padding: 9px 15px; border: none; border-radius: 5px; cursor: pointer; font-size: 16px; text-align: center;\"><a style=\"color: white; text-decoration: none; display: inline-block; width: 100%;\" href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/how-to-build-your-business-case-for-ai\">\u7121\u6599\u30ec\u30dd\u30fc\u30c8\u3092DL<br \/>\n<\/a><br \/>\n<\/button><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<h2 id=\"link04\" style=\"font-size: 1.75rem;\">\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u5c0e\u5165\u3067\u3088\u304f\u3042\u308b\u5931\u6557\u3068\u5bfe\u7b56<\/h2>\n<p><span style=\"font-weight: 400;\">\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306f\u5c0e\u5165\u3059\u308b\u3060\u3051\u3067\u306f\u6210\u679c\u306b\u3064\u306a\u304c\u308a\u307e\u305b\u3093\u3002\u904b\u7528\u8a2d\u8a08\u304c\u4e0d\u5341\u5206\u306a\u5834\u5408\u3001\u4e0b\u8a18\u306e\u3088\u3046\u306a\u554f\u984c\u304c\u767a\u751f\u3059\u308b\u50be\u5411\u306b\u3042\u308b\u3053\u3068\u3092\u77e5\u3063\u3066\u304a\u3051\u3070\u3001\u672a\u7136\u306b\u9632\u3050\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u4f5c\u3063\u3066\u7d42\u308f\u308a\u306b\u306a\u308a\u3001\u66f4\u65b0\u3055\u308c\u306a\u304f\u306a\u308b<\/h3>\n<p><span style=\"font-weight: 400;\">\u30ca\u30ec\u30c3\u30b8\u304c\u84c4\u7a4d\u3055\u308c\u3066\u3082\u3001\u66f4\u65b0\u3055\u308c\u306a\u3051\u308c\u3070\u3001\u3059\u3050\u306b\u9673\u8150\u5316\u3057\u3066\u3057\u307e\u3044\u307e\u3059\u3002\u539f\u56e0\u306f\u3001\u904b\u7528\u4f53\u5236\u304c\u6574\u3063\u3066\u3044\u306a\u3044\u5834\u5408\u304c\u591a\u3044\u306e\u3067\u3001\u8cac\u4efb\u306e\u6240\u5728\u3092\u660e\u78ba\u306b\u3057\u3001\u73fe\u5834\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u3068\u308a\u306a\u304c\u3089\u66f4\u65b0\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u691c\u7d22\u3055\u308c\u305a\u3001\u73fe\u5834\u3067\u4f7f\u308f\u308c\u306a\u3044<\/h3>\n<p><span style=\"font-weight: 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400;\">\u5229\u7528\u72b6\u6cc1\u3084\u691c\u7d22\u30ed\u30b0\u3092\u5206\u6790\u3057\u3001\u30ca\u30ec\u30c3\u30b8\u306e\u6539\u5584\u306b\u3064\u306a\u3052\u308b\u30b5\u30a4\u30af\u30eb\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002AI\u304c\u30ca\u30ec\u30c3\u30b8\u306e\u4f7f\u7528\u983b\u5ea6\u3092\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3057\u3066\u3001\u5229\u7528\u72b6\u6cc1\u3092\u628a\u63e1\u3057\u3001\u30c1\u30e3\u30cd\u30eb\u3054\u3068\u306e\u30ca\u30ec\u30c3\u30b8\u306e\u6d3b\u7528\u3092\u6bd4\u8f03\u691c\u8a3c\u3059\u308b\u306a\u3069\u306e\u5206\u6790\u304c\u3067\u304d\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3092\u30ca\u30ec\u30c3\u30b8\u306e\u6539\u5584\u306b\u5f79\u7acb\u3066\u308b\u3068\u3044\u3046\u3001\u597d\u5faa\u74b0\u304c\u751f\u307e\u308c\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"link06\" style=\"font-size: 1.75rem;\">\u6b21\u4e16\u4ee3CX\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u300cGenesys Cloud\u300d\u304c\u9078\u3070\u308c\u308b\u7406\u7531<\/h2>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"alignnone wp-image-644674\" src=\"https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads14-1.png\" alt=\"\" width=\"677\" height=\"381\" srcset=\"https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads14-1.png 1600w, https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads14-1-300x169.png 300w, https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads14-1-1260x709.png 1260w, https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads14-1-256x144.png 256w, https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads14-1-374x210.png 374w, https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads14-1-293x165.png 293w, https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads14-1-580x326.png 580w\" sizes=\"(max-width: 677px) 100vw, 677px\" \/><\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3092\u5b9f\u52b9\u6027\u306e\u3042\u308b\u4ed5\u7d44\u307f\u3068\u3057\u3066\u6a5f\u80fd\u3055\u305b\u308b\u306b\u306f\u3001\u5358\u4f53\u30c4\u30fc\u30eb\u3067\u306f\u306a\u304f\u3001\u7d71\u5408\u3055\u308c\u305fCX\u57fa\u76e4\u306e\u5c0e\u5165\u304c\u91cd\u8981\u3067\u3059\u3002Genesys Cloud\u306e<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/knowledge-management\">\u30ca\u30ec\u30c3\u30b8\u30c4\u30fc\u30eb<\/a>\u7279\u5fb4\u3092\u3054\u7d39\u4ecb\u3057\u306a\u304c\u3089\u3001\u30ca\u30ec\u30c3\u30b8\u3068AI\u306e\u7d71\u5408\u306b\u3088\u3063\u3066\u3082\u305f\u3089\u3055\u308c\u308b\u52b9\u679c\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/span><br \/>\n<span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"alignleft\" src=\"https:\/\/www.genesys.com\/media\/screenshot-knowledge.webp\" alt=\"Screenshot knowledge\" width=\"313\" height=\"177\" \/><\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30aa\u30fc\u30eb\u30a4\u30f3\u30ef\u30f3\u3067\u30ca\u30ec\u30c3\u30b8\u3092\u4e00\u5143\u7ba1\u7406<\/h3>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u5fc5\u8981\u306a\u30ca\u30ec\u30c3\u30b8\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u3001\u4e00\u5143\u7ba1\u7406\u306e\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u3057\u3066\u3001\u3042\u3089\u3086\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u30ab\u30d0\u30fc\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u8907\u6570\u306e\u30c4\u30fc\u30eb\u3092\u884c\u304d\u6765\u3059\u308b\u5fc5\u8981\u304c\u306a\u304f\u306a\u308a\u3001\u5fc5\u8981\u306a\u60c5\u5831\u306b\u5373\u5ea7\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u305f\u3081\u3001\u5bfe\u5fdc\u30b9\u30d4\u30fc\u30c9\u3068\u54c1\u8cea\u306e\u4e21\u7acb\u304c\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3084\u55b6\u696d\u306a\u3069\u793e\u5185\u306f\u3082\u3068\u3088\u308a\u3001\u4e00\u90e8\u306e\u30ca\u30ec\u30c3\u30b8\u3092\u9867\u5ba2\u5411\u3051\u306b\u516c\u958b\u3057\u305f\u308a\u3001\u591a\u8a00\u8a9e\u5c55\u958b\u3082\u3067\u304d\u308b\u70b9\u3092\u9ad8\u304f\u8a55\u4fa1\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"alignleft\" src=\"https:\/\/www.genesys.com\/media\/great-customer-experiences-image.webp\" alt=\"Great customer experiences image\" width=\"314\" height=\"166\" \/><\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30ca\u30ec\u30c3\u30b8\u30ae\u30e3\u30c3\u30d7\u3092\u53ef\u8996\u5316\u3059\u308b\u5206\u6790\u6a5f\u80fd<\/h3>\n<p><span style=\"font-weight: 400;\">AI\u304c\u9867\u5ba2\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4f1a\u8a71\u3084\u30c1\u30e3\u30c3\u30c8\u3092\u5206\u6790\u3057\u3001\u30ca\u30ec\u30c3\u30b8\u3092\u89e3\u6c7a\u7387\u3067\u8a55\u4fa1\u3057\u305f\u308a\u3001\u4e0d\u8db3\u3057\u3066\u3044\u308b\u60c5\u5831\u3092\u7279\u5b9a\u3057\u305f\u308a\u3057\u3066\u3001\u30ca\u30ec\u30c3\u30b8\u306e\u6539\u5584\u3084\u65b0\u898f\u4f5c\u6210\u306e\u63d0\u6848\u3092\u3057\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u5c5e\u4eba\u7684\u306a\u611f\u899a\u3067\u306f\u306a\u304f\u3001\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u305f\u7d99\u7d9a\u7684\u306a\u6539\u5584\u30b5\u30a4\u30af\u30eb\u3092\u56de\u3059\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">AI\u306e\u9032\u5316\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u62e1\u5f35\u6027<\/h3>\n<p><span style=\"font-weight: 400;\">\u81ea\u793e\u306b\u5fc5\u8981\u306a\u6a5f\u80fd\u306e\u5c0e\u5165\u304b\u3089\u30b9\u30bf\u30fc\u30c8\u3057\u3001\u5c06\u6765\u7684\u306b\u306f\u751f\u6210AI\u3084\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3068\u9023\u643a\u3055\u305b\u308b\u306a\u3069\u3001CX\u306e\u9ad8\u5ea6\u5316\u306b\u3082\u67d4\u8edf\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u62e1\u5f35\u6027\u306e\u3042\u308b\u57fa\u76e4\u3068\u3057\u3066\u9078\u3070\u308c\u3066\u3044\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u5c06\u6765\u7684\u306aAI\u6280\u8853\u306e\u9032\u5316\u306b\u3082\u67d4\u8edf\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u3001\u4e00\u5ea6\u69cb\u7bc9\u3057\u305f\u57fa\u76e4\u3092\u9577\u671f\u7684\u306b\u6d3b\u7528\u3067\u304d\u308b\u70b9\u3082\u5927\u304d\u306a\u30e1\u30ea\u30c3\u30c8\u3067\u3059\u3002<\/span><\/p>\n<p>\u3010\u4e8b\u4f8b\u3011<\/p>\n<p><img decoding=\"async\" class=\"wp-image-642794 alignleft\" src=\"https:\/\/www.genesys.com\/media\/Keiyobank_626px.jpg\" alt=\"\" width=\"398\" height=\"224\" srcset=\"https:\/\/www.genesys.com\/media\/Keiyobank_626px.jpg 626w, https:\/\/www.genesys.com\/media\/Keiyobank_626px-300x169.jpg 300w, https:\/\/www.genesys.com\/media\/Keiyobank_626px-256x144.jpg 256w, https:\/\/www.genesys.com\/media\/Keiyobank_626px-374x210.jpg 374w, https:\/\/www.genesys.com\/media\/Keiyobank_626px-293x165.jpg 293w, https:\/\/www.genesys.com\/media\/Keiyobank_626px-580x326.jpg 580w\" sizes=\"(max-width: 398px) 100vw, 398px\" \/><\/p>\n<p><span style=\"font-size: 16px;\"><br \/>\nAI \u3068\u30ca\u30ec\u30c3\u30b8\u3067\u5fdc\u5bfe\u54c1\u8cea\u3092\u6a19\u6e96\u5316<br \/>\n<\/span>\u4eac\u8449\u9280\u884c\u304c\u9032\u3081\u308b\u6b21\u4e16\u4ee3\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u6539\u9769<\/p>\n<p>\u4eac\u8449\u9280\u884c\u69d8\u306f\u3001 AI \u3092\u6d3b\u7528\u3057\u305f\u5fdc\u5bfe\u306e\u53ef\u8996\u5316\u3068\u30ca\u30ec\u30c3\u30b8\u5316\u3092\u63a8\u9032\u3002 Agent Copilot \u306b\u3088\u308b\u97f3\u58f0\u30c6\u30ad\u30b9\u30c8\u5316\u3068\u5fdc\u5bfe\u30b5\u30de\u30ea\u30fc\u306e\u81ea\u52d5\u751f\u6210\u306b\u3088\u308a\u3001\u30a2\u30d5\u30bf\u30fc\u30b3\u30fc\u30eb\u30ef\u30fc\u30af\uff08 ACW \uff09\u3092\u7d04 60 %\u524a\u6e1b\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u5fdc\u7b54\u7387\u3092 10 \uff05\u5411\u4e0a\u3002\u5fdc\u5bfe\u54c1\u8cea\u306e\u6a19\u6e96\u5316\u3068\u696d\u52d9\u52b9\u7387\u5316\u3092\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002\u3055\u3089\u306b\u3001\u84c4\u7a4d\u3057\u305f VOC \u30c7\u30fc\u30bf\u3092\u5168\u793e\u3067\u6d3b\u7528\u3057\u3001\u30c7\u30fc\u30bf\u30c9\u30ea\u30d6\u30f3\u306a\u610f\u601d\u6c7a\u5b9a\u3092\u652f\u3048\u308b\u57fa\u76e4\u3092\u69cb\u7bc9\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\/keiyobank\">\u8a73\u3057\u3044\u3053\u3061\u3089<\/a><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"link07\" style=\"font-size: 1.75rem;\">\u307e\u3068\u3081<\/h2>\n<p><span style=\"font-weight: 400;\">\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u5358\u306a\u308b\u60c5\u5831\u7ba1\u7406\u3067\u306f\u306a\u304f\u3001\u7d44\u7e54\u306e\u7af6\u4e89\u529b\u3092\u5de6\u53f3\u3059\u308b\u7d4c\u55b6\u57fa\u76e4\u3067\u3059\u3002AI\u6642\u4ee3\u306b\u304a\u3044\u3066\u306f\u3001\u305d\u306e\u91cd\u8981\u6027\u306f\u3055\u3089\u306b\u9ad8\u307e\u308a\u3001CX\u306e\u8cea\u3092\u6c7a\u5b9a\u3065\u3051\u308b\u8981\u7d20\u3068\u306a\u308a\u307e\u3059\u3002\u9069\u5207\u306a\u8a2d\u8a08\u3068\u904b\u7528\u306b\u3088\u308a\u3001\u30ca\u30ec\u30c3\u30b8\u3092\u300c\u4f7f\u308f\u308c\u308b\u8cc7\u7523\u300d\u3078\u3068\u9032\u5316\u3055\u305b\u308b\u3053\u3068\u304c\u3001\u3053\u308c\u304b\u3089\u306e\u4f01\u696d\u306b\u6c42\u3081\u3089\u308c\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"wp-image-415736 alignleft\" src=\"https:\/\/www.genesys.com\/media\/Trend-6-Hero-Image.png\" alt=\"\" width=\"222\" height=\"222\" srcset=\"https:\/\/www.genesys.com\/media\/Trend-6-Hero-Image.png 600w, https:\/\/www.genesys.com\/media\/Trend-6-Hero-Image-300x300.png 300w, https:\/\/www.genesys.com\/media\/Trend-6-Hero-Image-144x144.png 144w, https:\/\/www.genesys.com\/media\/Trend-6-Hero-Image-566x566.png 566w\" sizes=\"(max-width: 222px) 100vw, 222px\" \/><\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">Genesys Cloud\u3067\u3001\u30ca\u30ec\u30c3\u30b8\u3092CX\u5411\u4e0a\u306b\u3064\u306a\u3052\u307e\u305b\u3093\u304b\uff1f<\/h3>\n<p>Genesys Cloud\u306f\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u30ca\u30ec\u30c3\u30b8\u306e\u691c\u7d22\u30fb\u6d3b\u7528\u3092\u652f\u63f4\u3057\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u52b9\u7387\u5316\u3068CX\u306e\u5411\u4e0a\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u7d44\u7e54\u306b\u84c4\u7a4d\u3055\u308c\u305f\u77e5\u8b58\u3092\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u9ad8\u3081\u308b\u8cc7\u7523\u3078\u3002\u307e\u305a\u306fGenesys Cloud\u306e\u6a5f\u80fd\u3092\u304a\u8a66\u3057\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><button style=\"background-color: #ff451a; padding: 9px 15px; border: none; border-radius: 5px; cursor: pointer; font-size: 16px; text-align: center;\"><a style=\"color: white; text-decoration: none; display: inline-block; width: 100%;\" href=\"https:\/\/www.genesys.com\/ja-jp\/tour\">\u88fd\u54c1\u30c4\u30a2\u30fc<\/a><\/button><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_colu [&hellip;]<\/p>\n","protected":false},"author":867,"featured_media":587255,"template":"","tax_priority":[],"tax_blogtype":[],"tax_blogcategory":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-653708","blog","type-blog","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/653708","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/867"}],"version-history":[{"count":8,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/653708\/revisions"}],"predecessor-version":[{"id":653719,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/653708\/revisions\/653719"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media\/587255"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=653708"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_priority?post=653708"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogtype?post=653708"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogcategory?post=653708"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme?post=653708"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_bundle?post=653708"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme2?post=653708"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_capability_sitewide?post=653708"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_products_programs?post=653708"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buying_job?post=653708"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buyer_persona?post=653708"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_sector?post=653708"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_segment?post=653708"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}