{"id":642993,"date":"2026-09-27T20:31:51","date_gmt":"2026-09-28T03:31:51","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=642993"},"modified":"2026-09-27T20:31:51","modified_gmt":"2026-09-28T03:31:51","slug":"reduce-agent-dependency","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/reduce-agent-dependency","title":{"rendered":"\u5c5e\u4eba\u5316\u3068\u306f\uff1fAI\u304c\u5909\u3048\u308bCX\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u9867\u5ba2\u4f53\u9a13\u8a2d\u8a08"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<p><strong>\u76ee\u6b21\uff1a<\/strong><\/p>\n<ul>\n<li><a href=\"#link01\">\u5c5e\u4eba\u5316\u3068\u306f\u4f55\u304b<\/a><\/li>\n<li><a href=\"#link02\">\u306a\u305c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u5c5e\u4eba\u5316\u3057\u3084\u3059\u3044\u306e\u304b<\/a><\/li>\n<li><a href=\"#link03\">\u5c5e\u4eba\u5316\u306e5\u3064\u306e\u30ea\u30b9\u30af<\/a><\/li>\n<li><a href=\"#link04\">Genesys Cloud\u306b\u3088\u308b\u5c5e\u4eba\u5316\u6539\u5584\u30a2\u30d7\u30ed\u30fc\u30c1<\/a><\/li>\n<li><a href=\"#link05\">\u4e3b\u306a\u6a5f\u80fd<\/a><\/li>\n<li><a href=\"#link06\">\u5c0e\u5165\u306b\u3088\u3063\u3066\u671f\u5f85\u3067\u304d\u308b\u5909\u5316<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2 id=\"link01\" style=\"font-size: 1.75rem;\">\u5c5e\u4eba\u5316\u3068\u306f\u4f55\u304b<\/h2>\n<p><span style=\"font-weight: 400;\">\u5c5e\u4eba\u5316\u3068\u306f\u3001\u696d\u52d9\u306e\u9032\u3081\u65b9\u3084\u5224\u65ad\u304c\u7279\u5b9a\u306e\u500b\u4eba\u306e\u7d4c\u9a13\u3084\u30b9\u30ad\u30eb\u306b\u4f9d\u5b58\u3057\u3066\u3044\u308b\u72b6\u614b\u3092\u6307\u3057\u307e\u3059\u3002\u4f01\u696d\u7d4c\u55b6\u306b\u304a\u3044\u3066\u306f\u3001\u62c5\u5f53\u8005\u306e\u96e2\u8077\u3084\u4e0d\u5728\u3067\u696d\u52d9\u304c\u30b9\u30c8\u30c3\u30d7\u3059\u308b\u30ea\u30b9\u30af\u304c\u3042\u308a\u3001\u5bfe\u51e6\u3059\u3079\u304d\u8ab2\u984c\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3051\u308b\u300c\u5c5e\u4eba\u5316\u300d\u3068\u306f<\/h3>\n<p><span style=\"font-weight: 400;\">\u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3051\u308b\u5c5e\u4eba\u5316\u3068\u306f\u3001\u696d\u52d9\u306e\u9032\u3081\u65b9\u3084\u5224\u65ad\u3001\u6210\u679c\u304c\u7279\u5b9a\u306e\u500b\u4eba\u306e\u7d4c\u9a13\u3084\u30b9\u30ad\u30eb\u3001\u52d8\u306b\u4f9d\u5b58\u3057\u3066\u3044\u308b\u72b6\u614b\u3092\u6307\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u500b\u4eba\u306e\u80fd\u529b\u304c\u9ad8\u3044\u307b\u3069\u696d\u52d9\u306f\u5186\u6ed1\u306b\u9032\u307f\u307e\u3059\u304c\u3001\u305d\u306e\u4eba\u304c\u4e0d\u5728\u306b\u306a\u308b\u3068\u540c\u3058\u54c1\u8cea\u3092\u518d\u73fe\u3067\u304d\u306a\u3044\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002\u3064\u307e\u308a\u3001\u5c5e\u4eba\u5316\u3068\u306f\u300c\u4eba\u304c\u512a\u79c0\u3067\u3042\u308b\u3053\u3068\u300d\u81ea\u4f53\u3067\u306f\u306a\u304f\u3001\u696d\u52d9\u306e\u4ed5\u7d44\u307f\u3068\u3057\u3066\u518d\u73fe\u6027\u304c\u78ba\u7acb\u3055\u308c\u3066\u3044\u306a\u3044\u72b6\u614b\u3068\u3044\u3048\u307e\u3059\u3002<\/span><\/p>\n<p><em><span style=\"font-weight: 400;\">\u4f8b\uff1a\u7d4c\u7406\u306e\u30d9\u30c6\u30e9\u30f3\u793e\u54e1\u306e\u9000\u8077\u3067\u3001\u6708\u6b21\u6c7a\u7b97\u306b\u306f\u5f71\u97ff\u3057\u306a\u3044\u304c\u3001\u5e74\u6b21\u6c7a\u7b97\u696d\u52d9\u306b\u5f71\u97ff\u304c\u51fa\u308b\u3002<\/span><\/em><\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u300c\u5c5e\u4eba\u5316\u300d\u3068\u306f<\/h3>\n<p><span style=\"font-weight: 400;\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3084\u5bfe\u5fdc\u306e\u96e3\u6613\u5ea6\u304c\u3055\u307e\u3056\u307e\u3067\u3042\u308b\u305f\u3081\u3001\u5b9f\u52d9\u304c\u30d9\u30c6\u30e9\u30f3\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u96c6\u4e2d\u3057\u3084\u3059\u3044\u50be\u5411\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u305d\u306e\u7d50\u679c\u3001\u300c\u3053\u306e\u6848\u4ef6\u306f\u3007\u3007\u3055\u3093\u306b\u4efb\u305b\u308c\u3070\u5b89\u5fc3\u300d\u3068\u3044\u3063\u305f\u5f62\u3067\u3001\u7279\u5b9a\u306e\u62c5\u5f53\u8005\u306e\u7d4c\u9a13\u3084\u5224\u65ad\u306b\u4f9d\u5b58\u3059\u308b\u72b6\u614b\u304c\u751f\u307e\u308c\u307e\u3059\u3002\u4e00\u898b\u3059\u308b\u3068\u554f\u984c\u306a\u304f\u904b\u55b6\u3067\u304d\u3066\u3044\u307e\u3059\u304c\u3001\u7d44\u7e54\u3068\u3057\u3066\u306e\u30ea\u30b9\u30af\u3092\u62b1\u3048\u3066\u3044\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><em><span style=\"font-weight: 400;\">\u4f8b\uff1a\u3007\u3007\u3055\u3093\u304c\u4f11\u6687\u306e\u305f\u3081\u3001\u6848\u4ef6A\u306e\u5bfe\u5fdc\u304c\u308f\u304b\u3089\u306a\u3044\u3002\u3044\u3063\u305f\u3093\u6298\u308a\u8fd4\u3057\u306b\u3057\u3066\u3001\u904e\u53bb\u306e\u5fdc\u5bfe\u5c65\u6b74\u3092\u691c\u7d22\u3057\u3066\u63a2\u3057\u51fa\u3057\u3066\u5bfe\u5fdc\u3057\u305f\u3002<\/span><\/em><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"link02\" style=\"font-size: 1.75rem;\">\u306a\u305c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u5c5e\u4eba\u5316\u3057\u3084\u3059\u3044\u306e\u304b<\/h2>\n<p><span style=\"font-weight: 400;\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u5c5e\u4eba\u5316\u304c\u8d77\u3053\u308a\u3084\u3059\u3044\u539f\u56e0\u306e\u80cc\u666f\u306b\u3001\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306e\u8907\u96d1\u5316\u3084\u5bfe\u5fdc\u30c1\u30e3\u30cd\u30eb\u306e\u591a\u69d8\u5316\u306a\u3069\u3001\u73fe\u5834\u3092\u53d6\u308a\u5dfb\u304f\u74b0\u5883\u304c\u5909\u5316\u3059\u308b\u4e2d\u3067\u3001\u5224\u65ad\u3084\u30ce\u30a6\u30cf\u30a6\u304c\u7279\u5b9a\u306e\u62c5\u5f53\u8005\u306b\u96c6\u4e2d\u3057\u3084\u3059\u3044\u69cb\u9020\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><img decoding=\"async\" class=\"wp-image-642995 aligncenter\" src=\"https:\/\/www.genesys.com\/media\/genesys_2602-2-1.png\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u5c5e\u4eba\u5316\u306e\u539f\u56e0\" width=\"1009\" height=\"568\" srcset=\"https:\/\/www.genesys.com\/media\/genesys_2602-2-1.png 1280w, https:\/\/www.genesys.com\/media\/genesys_2602-2-1-300x169.png 300w, https:\/\/www.genesys.com\/media\/genesys_2602-2-1-1260x709.png 1260w, https:\/\/www.genesys.com\/media\/genesys_2602-2-1-256x144.png 256w, https:\/\/www.genesys.com\/media\/genesys_2602-2-1-374x210.png 374w, https:\/\/www.genesys.com\/media\/genesys_2602-2-1-293x165.png 293w, https:\/\/www.genesys.com\/media\/genesys_2602-2-1-580x326.png 580w\" sizes=\"(max-width: 1009px) 100vw, 1009px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u554f\u3044\u5408\u308f\u305b\u306e\u9ad8\u5ea6\u5316\u30fb\u8907\u96d1\u5316<\/h3>\n<p><span style=\"font-weight: 400;\">\u8fd1\u5e74\u3001\u7c21\u5358\u306a\u554f\u3044\u5408\u308f\u305b\u306fFAQ\u3084\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306b\u3088\u3063\u3066\u9867\u5ba2\u81ea\u8eab\u304c\u89e3\u6c7a\u3067\u304d\u308b\u30b1\u30fc\u30b9\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u306f\u3088\u308a\u8907\u96d1\u3067\u5224\u65ad\u304c\u96e3\u3057\u3044\u76f8\u8ac7\u304c\u96c6\u307e\u308a\u3084\u3059\u304f\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u3046\u3057\u305f\u30b1\u30fc\u30b9\u3067\u306f\u30de\u30cb\u30e5\u30a2\u30eb\u3060\u3051\u3067\u306f\u5bfe\u5fdc\u3057\u304d\u308c\u306a\u3044\u5185\u5bb9\u3082\u591a\u304f\u3001\u7d4c\u9a13\u8c4a\u5bcc\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5224\u65ad\u306b\u4f9d\u5b58\u3059\u308b\u69cb\u9020\u304c\u751f\u307e\u308c\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30c1\u30e3\u30cd\u30eb\u304c\u591a\u69d8\u5316\u3057\u3066\u3044\u308b\uff08\u96fb\u8a71\u30fb\u30c1\u30e3\u30c3\u30c8\u30fbSNS\uff09<\/h3>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u63a5\u70b9\u306f\u96fb\u8a71\u3060\u3051\u3067\u306a\u304f\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u30e1\u30fc\u30eb\u3001SNS\u306a\u3069\u591a\u69d8\u306a\u30c1\u30e3\u30cd\u30eb\u3078\u3068\u5e83\u304c\u3063\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3057\u304b\u3057\u3001\u30c1\u30e3\u30cd\u30eb\u3054\u3068\u306b\u30b7\u30b9\u30c6\u30e0\u3084\u60c5\u5831\u304c\u5206\u65ad\u3055\u308c\u3066\u3044\u308b\u3068\u3001\u5bfe\u5fdc\u5c65\u6b74\u3084\u9867\u5ba2\u60c5\u5831\u3092\u6a2a\u65ad\u7684\u306b\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u96e3\u3057\u304f\u306a\u308a\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u5bfe\u5fdc\u54c1\u8cea\u304c\u62c5\u5f53\u8005\u306e\u7d4c\u9a13\u3084\u5224\u65ad\u306b\u5de6\u53f3\u3055\u308c\u3084\u3059\u304f\u306a\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30ca\u30ec\u30c3\u30b8\u304c\u5206\u6563\u3057\u3066\u3044\u308b<\/h3>\n<p><span style=\"font-weight: 400;\">\u591a\u304f\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001FAQ\u3001\u793e\u5185\u8cc7\u6599\u3001\u30de\u30cb\u30e5\u30a2\u30eb\u3001\u904e\u53bb\u306e\u5fdc\u5bfe\u5c65\u6b74\u306a\u3069\u304c\u8907\u6570\u306e\u30b7\u30b9\u30c6\u30e0\u3084\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u306b\u5206\u6563\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5fc5\u8981\u306a\u60c5\u5831\u3092\u63a2\u3059\u306e\u306b\u6642\u9593\u304c\u304b\u304b\u308b\u5834\u5408\u3001\u6700\u7d42\u7684\u306b\u300c\u8a73\u3057\u3044\u4eba\u306b\u805e\u304f\u300d\u3068\u3044\u3046\u5bfe\u5fdc\u304c\u5e38\u614b\u5316\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u72b6\u6cc1\u306f\u3001\u5c5e\u4eba\u5316\u3092\u3055\u3089\u306b\u52a0\u901f\u3055\u305b\u308b\u8981\u56e0\u3068\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">OJT\u4e2d\u5fc3\u306e\u80b2\u6210\u4f53\u5236<\/h3>\n<p><span style=\"font-weight: 400;\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u6559\u80b2\u306f\u3001\u5b9f\u52d9\u3092\u901a\u3058\u3066\u5b66\u3076OJT\uff08On the Job Training\uff09\u306b\u4f9d\u5b58\u3059\u308b\u30b1\u30fc\u30b9\u304c\u591a\u304f\u898b\u3089\u308c\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">OJT\u81ea\u4f53\u306f\u6709\u52b9\u306a\u80b2\u6210\u624b\u6cd5\u3067\u3059\u304c\u3001\u6307\u5c0e\u5185\u5bb9\u3084\u5224\u65ad\u57fa\u6e96\u304c\u6a19\u6e96\u5316\u3055\u308c\u3066\u3044\u306a\u3044\u5834\u5408\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3054\u3068\u306e\u30b9\u30ad\u30eb\u5dee\u304c\u5e83\u304c\u308a\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"link03\" style=\"font-size: 1.75rem;\">\u5c5e\u4eba\u5316\u306e5\u3064\u306e\u30ea\u30b9\u30af<\/h2>\n<p><span style=\"font-weight: 400;\">4\u3064\u306e\u4e3b\u8981\u306a\u539f\u56e0\u304b\u3089\u3082\u308f\u304b\u308b\u3088\u3046\u306b\u3001\u5c5e\u4eba\u5316\u306f\u5358\u306a\u308b\u4eba\u6750\u306e\u554f\u984c\u3067\u306f\u306a\u304f\u3001CX\u57fa\u76e4\u306e\u8a2d\u8a08\u306b\u95a2\u308f\u308b\u69cb\u9020\u7684\u306a\u8ab2\u984c\u3067\u3059\u3002\u305d\u306e\u307e\u307e\u306b\u3057\u3066\u304a\u304f\u3068\u3001\u751f\u3058\u308b\u53ef\u80fd\u6027\u306e\u3042\u308b5\u3064\u306e\u30ea\u30b9\u30af\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><img decoding=\"async\" class=\" wp-image-642997 aligncenter\" src=\"https:\/\/www.genesys.com\/media\/\u5c5e\u4eba\u5316\u306e5\u3064\u306e\u30ea\u30b9\u30af.png\" alt=\"\u5c5e\u4eba\u5316\u306e5\u3064\u306e\u30ea\u30b9\u30af\" width=\"912\" height=\"373\" srcset=\"https:\/\/www.genesys.com\/media\/\u5c5e\u4eba\u5316\u306e5\u3064\u306e\u30ea\u30b9\u30af.png 1227w, https:\/\/www.genesys.com\/media\/\u5c5e\u4eba\u5316\u306e5\u3064\u306e\u30ea\u30b9\u30af-300x123.png 300w, https:\/\/www.genesys.com\/media\/\u5c5e\u4eba\u5316\u306e5\u3064\u306e\u30ea\u30b9\u30af-264x108.png 264w\" sizes=\"(max-width: 912px) 100vw, 912px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">1\uff09\u54c1\u8cea\u30ea\u30b9\u30af\uff08CSAT\u4f4e\u4e0b\uff09<\/h3>\n<p><span style=\"font-weight: 400;\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u96e3\u6613\u5ea6\u306e\u9ad8\u3044\u554f\u3044\u5408\u308f\u305b\u304c\u30d9\u30c6\u30e9\u30f3\u3084SV\u306b\u96c6\u4e2d\u3057\u3084\u3059\u3044\u50be\u5411\u304c\u3042\u308a\u307e\u3059\u3002\u7279\u5b9a\u306e\u4eba\u6750\u304c\u96e2\u8077\u3057\u305f\u5834\u5408\u3001\u5fdc\u5bfe\u54c1\u8cea\u304c\u6025\u6fc0\u306b\u4f4e\u4e0b\u3057\u3001\u30af\u30ec\u30fc\u30e0\u306b\u7e4b\u304c\u308b\u306a\u3069\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CSAT\uff09\u306b\u3082\u5f71\u97ff\u3092\u53ca\u307c\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u306f\u4eba\u6750\u554f\u984c\u3068\u3044\u3046\u3088\u308a\u3082\u3001CX\u57fa\u76e4\u306e\u5b89\u5b9a\u6027\u306b\u8d77\u56e0\u3059\u308b\u30ea\u30b9\u30af\u3068\u3044\u3048\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3010\u95a2\u9023\u8a18\u4e8b\u3011<\/span><a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/basic-to-improve-cs\"><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u3068\u306f\uff1f\u5177\u4f53\u4f8b\u3067\u308f\u304b\u308b CS \u5411\u4e0a\u306e\u305f\u3081\u306e\u57fa\u790e<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">2\uff09\u6210\u9577\u505c\u6ede\u30ea\u30b9\u30af<\/h3>\n<p><span style=\"font-weight: 400;\">\u5fdc\u5bfe\u306e\u5224\u65ad\u57fa\u6e96\u304c\u660e\u78ba\u5316\u3055\u308c\u3066\u3044\u306a\u3044\u5834\u5408\u3001CX\u3092\u7d44\u7e54\u3068\u3057\u3066\u518d\u73fe\u3059\u308b\u3053\u3068\u304c\u96e3\u3057\u304f\u306a\u308a\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u62e0\u70b9\u62e1\u5f35\u3084\u30b5\u30fc\u30d3\u30b9\u62e1\u5927\u306e\u969b\u306b\u9867\u5ba2\u5bfe\u5fdc\u306e\u518d\u73fe\u6027\u304c\u62c5\u4fdd\u3067\u304d\u305a\u3001\u4e8b\u696d\u6210\u9577\u306e\u30b9\u30d4\u30fc\u30c9\u3092\u920d\u5316\u3055\u305b\u308b\u30ea\u30b9\u30af\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3010\u95a2\u9023\u8a18\u4e8b\u3011<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/quality-intelligence-redefining-the-future-of-contact-center-quality-management\">\u54c1\u8cea\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u304c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u54c1\u8cea\u3092\u7ba1\u7406\u3001\u5411\u4e0a\u3055\u305b\u308b<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">3\uff09CX\u5206\u65ad\u30ea\u30b9\u30af\uff08\u30c1\u30e3\u30cd\u30eb\u4e0d\u6574\u5408\uff09<\/h3>\n<p><span style=\"font-weight: 400;\">\u5c5e\u4eba\u5316\u304c\u9032\u3080\u3068\u3001\u30c1\u30e3\u30cd\u30eb\u3054\u3068\u306e\u30c7\u30fc\u30bf\u3084\u30ca\u30ec\u30c3\u30b8\u304c\u7d71\u5408\u3055\u308c\u305a\u3001\u9867\u5ba2\u4f53\u9a13\u304c\u5206\u65ad\u3055\u308c\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u305d\u306e\u7d50\u679c\u3001\u30c1\u30e3\u30c3\u30c8\u3067\u306f\u89e3\u6c7a\u3067\u304d\u305f\u554f\u984c\u304c\u3001\u96fb\u8a71\u3067\u306f\u5bfe\u5fdc\u3059\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u6b21\u7b2c\u3067\u89e3\u6c7a\u3067\u304d\u306a\u3044\u306a\u3069\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u4f53\u9a13\u306e\u4e00\u8cab\u6027\u304c\u640d\u306a\u308f\u308c\u3066\u3057\u307e\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3010\u95a2\u9023\u8a18\u4e8b\u3011<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-omnichannel-strategy-benefits-examples\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u306f\uff1f\u610f\u5473\u3084\u9867\u5ba2\u4f53\u9a13\u3092\u9ad8\u3081\u308b\u6226\u7565\u30fb\u30e1\u30ea\u30c3\u30c8\u30fb\u4e8b\u4f8b\u3092\u89e3\u8aac<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">4\uff09\u30c7\u30fc\u30bf\u672a\u6d3b\u7528\u30ea\u30b9\u30af<\/h3>\n<p><span style=\"font-weight: 400;\">\u30ce\u30a6\u30cf\u30a6\u304c\u500b\u4eba\u306e\u7d4c\u9a13\u3068\u3057\u3066\u84c4\u7a4d\u3055\u308c\u3066\u3044\u308b\u3060\u3051\u3067\u306f\u3001\u30c7\u30fc\u30bf\u3068\u3057\u3066\u6d3b\u7528\u3067\u304d\u307e\u305b\u3093\u3002\u3053\u306e\u72b6\u614b\u3067AI\u5c0e\u5165\u3092\u884c\u3046\u3068\u3001\u5b66\u7fd2\u30c7\u30fc\u30bf\u306e\u4e0d\u8db3\u306b\u3088\u308a\u3001\u5341\u5206\u306a\u6210\u679c\u3092\u5f97\u3089\u308c\u306a\u3044\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u500b\u4eba\u306e\u30ce\u30a6\u30cf\u30a6\u3092\u96c6\u7d04\u3057\u3066\u3001\u6c4e\u7528\u306e\u30ca\u30ec\u30c3\u30b8\u3068\u3057\u3066\u6709\u52b9\u6d3b\u7528\u3059\u308b\u4ed5\u7d44\u307f\u304c\u5fc5\u8981\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3010\u95a2\u9023\u8a18\u4e8b\u3011<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/ai-powered-cx-platform\">AI\u5c0e\u5165\u3067\u30d3\u30b8\u30cd\u30b9\u3092\u6210\u529f\u306b\u5c0e\u304fCX\u57fa\u76e4\u3068\u306f\uff1f\u7d71\u5408\u578bAI\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u306e\u8003\u3048\u65b9<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">5\uff09\u7d44\u7e54\u30ea\u30b9\u30af\uff08\u9000\u8077\u30fb\u80b2\u6210\u505c\u6ede\uff09<\/h3>\n<p><span style=\"font-weight: 400;\">\u7279\u5b9a\u306e\u4eba\u6750\u306b\u696d\u52d9\u304c\u96c6\u4e2d\u3059\u308b\u3068\u3001\u8ca0\u8377\u304c\u504f\u308a\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002\u7d50\u679c\u3068\u3057\u3066\u96e2\u8077\u7387\u306e\u4e0a\u6607\u3084\u82e5\u624b\u80b2\u6210\u306e\u505c\u6ede\u306b\u3064\u306a\u304c\u308a\u3001\u7d44\u7e54\u57fa\u76e4\u305d\u306e\u3082\u306e\u304c\u4e0d\u5b89\u5b9a\u306b\u306a\u308b\u61f8\u5ff5\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3010\u6210\u529f\u4e8b\u4f8b\u4ed8\u304d\u3011<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-workforce-engagement\">\u30ef\u30fc\u30af\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u306f\uff1f\u6e2c\u5b9a\u65b9\u6cd5\u304b\u3089\u9ad8\u3081\u308b\u65b9\u6cd5\u307e\u3067<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u3044\u305a\u308c\u306e\u30ea\u30b9\u30af\u3082\u3001\u5c5e\u4eba\u5316\u306e\u539f\u56e0\u306f\u300c\u4eba\u300d\u3067\u306f\u306a\u304f\u300c\u5224\u65ad\u306e\u69cb\u9020\u5316\u4e0d\u8db3\u300d\u306b\u3042\u308b\u3068\u3044\u3048\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30ea\u30b9\u30af\u306e\u56de\u907f\u7b56\u3068\u3057\u3066\u3001\u518d\u73fe\u6027\u306e\u3042\u308bCX\u57fa\u76e4\u3092\u69cb\u7bc9\u3059\u308b\u3053\u3068\u304c\u6709\u52b9\u3067\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"link04\" style=\"font-size: 1.75rem;\">Genesys Cloud\u306b\u3088\u308b\u5c5e\u4eba\u5316\u6539\u5584\u30a2\u30d7\u30ed\u30fc\u30c1<\/h2>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"alignnone wp-image-616449\" src=\"https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads2.png\" alt=\"\" width=\"778\" height=\"438\" srcset=\"https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads2.png 1920w, https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads2-300x169.png 300w, https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads2-1260x709.png 1260w, https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads2-256x144.png 256w, https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads2-374x210.png 374w, https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads2-293x165.png 293w, https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads2-580x326.png 580w\" sizes=\"(max-width: 778px) 100vw, 778px\" \/><\/span><\/p>\n<p><span style=\"font-weight: 400;\">AI\u3092\u6d3b\u7528\u3057\u305fCX\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u5c5e\u4eba\u5316\u306e\u8ab2\u984c\u3092\u69cb\u9020\u7684\u306b\u6539\u5584\u3059\u308b\u624b\u6bb5\u306e\u4e00\u3064\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4f8b\u3048\u3070 <a href=\"https:\/\/www.genesys.com\/ja-jp\/genesys-cloud\">Genesys Cloud<\/a> \u306e\u3088\u3046\u306a\u30af\u30e9\u30a6\u30c9\u578bCX\u57fa\u76e4\u3067\u306f\u3001AI\u3068\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u3066\u9867\u5ba2\u5bfe\u5fdc\u3092\u652f\u63f4\u3057\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u7d4c\u9a13\u306b\u4f9d\u5b58\u3057\u306a\u3044\u904b\u55b6\u30e2\u30c7\u30eb\u3092\u69cb\u7bc9\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">AI\u306b\u3088\u308b\u5fdc\u5bfe\u652f\u63f4\u3067\u30b9\u30ad\u30eb\u5dee\u3092\u5e73\u6e96\u5316<\/h3>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/copilots\">\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30ac\u30a4\u30c0\u30f3\u30b9<\/a>\u3084\u6b21\u306b\u53d6\u308b\u3079\u304d\u30a2\u30af\u30b7\u30e7\u30f3\u306e\u63d0\u6848\u306b\u3088\u3063\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u7d4c\u9a13\u5dee\u3092\u88dc\u5b8c\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4e00\u5b9a\u6c34\u6e96\u306e\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3057\u3084\u3059\u304f\u306a\u308a\u3001\u65b0\u4efb\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u7a3c\u50cd\u958b\u59cb\u3082\u65e9\u3081\u3089\u308c\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30ca\u30ec\u30c3\u30b8\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u6d3b\u7528\u3059\u308b<\/h3>\n<p><span style=\"font-weight: 400;\">\u7d71\u5408\u3055\u308c\u305f<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/knowledge-management\">\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9<\/a>\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u5fc5\u8981\u306a\u60c5\u5831\u3078\u8fc5\u901f\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u307e\u3059\u3002\u60c5\u5831\u691c\u7d22\u306e\u6642\u9593\u3092\u77ed\u7e2e\u3057\u3001\u8a73\u3057\u3044\u4eba\u306b\u805e\u3044\u305f\u308a\u3001\u8ee2\u9001\u3092\u3057\u305f\u308a\u3059\u308b\u72b6\u6cc1\u3092\u6e1b\u3089\u3059\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30c7\u30fc\u30bf\u306b\u3088\u308b\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u53ef\u8996\u5316<\/h3>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/reporting-analytics\">\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3084\u5206\u6790\u6a5f\u80fd<\/a>\u306b\u3088\u308a\u3001\u5fdc\u5bfe\u54c1\u8cea\u3084\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u53ef\u8996\u5316\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u7ba1\u7406\u8005\u306e\u5c5e\u4eba\u7684\u306a\u8a55\u4fa1\u3067\u306f\u306a\u304f\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u304f\u6539\u5584\u6d3b\u52d5\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u307e\u305f\u5206\u6790\u306e\u6642\u9593\u3082\u77ed\u7e2e\u3067\u304d\u308b\u306e\u3067\u3001\u3088\u308a\u751f\u7523\u7684\u306a\u6d3b\u52d5\u306b\u6642\u9593\u3092\u5272\u3051\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u306e\u6a19\u6e96\u5316\u3068\u81ea\u52d5\u5316<\/h3>\n<p><span style=\"font-weight: 400;\">\u30af\u30e9\u30a6\u30c9\u57fa\u76e4\u4e0a\u3067\u696d\u52d9\u30d5\u30ed\u30fc\u3092\u8a2d\u8a08\u3059\u308b\u3053\u3068\u3067\u3001\u5bfe\u5fdc\u30d7\u30ed\u30bb\u30b9\u306e\u6a19\u6e96\u5316\u3068\u81ea\u52d5\u5316\u304c\u9032\u307f\u307e\u3059\u3002\u7d50\u679c\u3068\u3057\u3066\u3001\u7d44\u7e54\u5168\u4f53\u3067\u518d\u73fe\u6027\u306e\u3042\u308bCX\u904b\u55b6\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3010\u5c0e\u5165\u4e8b\u4f8b\u3064\u304d\u3011 <a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/how-to-utilize-ai-for-call-center\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e AI\uff08\u4eba\u5de5\u77e5\u80fd\uff09\u6d3b\u7528\u65b9\u6cd5<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"link05\" style=\"font-size: 1.75rem;\">\u4e3b\u306a\u6a5f\u80fd<\/h2>\n<p><span style=\"font-weight: 400;\">\u591a\u304f\u306e\u4f01\u696d\u304c<a href=\"https:\/\/www.genesys.com\/ja-jp\/genesys-cloud\">Genesys Cloud<\/a>\u306e\u5c0e\u5165\u52b9\u679c\u3092\u5b9f\u611f\u3057\u3066\u3044\u308b\u80cc\u666f\u306b\u306f\u3001CX\u57fa\u76e4\u3068\u3057\u3066\u306e\u6a5f\u80fd\u304c\u696d\u52d9\u6539\u5584\u306b\u76f4\u7d50\u3059\u308b\u5f62\u3067\u8a2d\u8a08\u3055\u308c\u3066\u3044\u308b\u70b9\u3067\u3059\u3002\u3053\u3053\u3067\u306f\u3001\u5c5e\u4eba\u5316\u306e\u89e3\u6d88\u3084\u904b\u55b6\u306e\u6700\u9069\u5316\u306b\u5bc4\u4e0e\u3059\u308b\u4e3b\u306a\u6a5f\u80fd\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignleft\" src=\"https:\/\/www.genesys.com\/media\/hero_img-predictve_routing.jpg\" alt=\"Hero img predictve routing\" width=\"267\" height=\"162\" \/><\/p>\n<h3 style=\"font-size: 1.5rem;\">AI\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0<\/h3>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30ad\u30eb\u3092\u8003\u616e\u3057\u3066\u3001\u6700\u9069\u306a\u62c5\u5f53\u8005\u3078\u81ea\u52d5\u632f\u308a\u5206\u3051\u3092\u884c\u3044\u307e\u3059\u3002\u7279\u5b9a\u306e\u4eba\u6750\u3078\u306e\u8ca0\u8377\u96c6\u4e2d\u3092\u9632\u304e\u3001\u904b\u55b6\u306e\u5b89\u5b9a\u5316\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3010\u6a5f\u80fd\u8a73\u7d30\u3011\uff1a<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/automated-routing\">\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"alignleft\" src=\"https:\/\/www.genesys.com\/media\/hero_img-speech_and_text_analytics.png\" alt=\"Hero img speech and text analytics\" width=\"274\" height=\"160\" \/><\/p>\n<h3 style=\"font-size: 1.5rem;\">\u97f3\u58f0\u30fb\u30c6\u30ad\u30b9\u30c8\u306eAI\u5206\u6790<\/h3>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u3068\u306e\u4f1a\u8a71\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3057\u3001\u91cd\u8981\u306a\u50be\u5411\u3084\u8ab2\u984c\u3092\u62bd\u51fa\u3057\u30ca\u30ec\u30c3\u30b8\u3068\u3057\u3066\u84c4\u7a4d\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u500b\u3005\u306e\u5fdc\u5bfe\u30ce\u30a6\u30cf\u30a6\u3092\u7d44\u7e54\u5168\u4f53\u306e\u30ca\u30ec\u30c3\u30b8\u3068\u3057\u3066\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3010\u6a5f\u80fd\u8a73\u7d30\u3011\uff1a<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/speech-and-text-analytics\">\u97f3\u58f0\u5206\u6790\u3068\u30c6\u30ad\u30b9\u30c8\u5206\u6790<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"alignleft\" src=\"https:\/\/www.genesys.com\/media\/body_img-AI_Powered.png\" alt=\"Body img ai powered\" width=\"265\" height=\"235\" \/><\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30a2\u30b7\u30b9\u30c8<\/h3>\n<p><span style=\"font-weight: 400;\">\u5fdc\u5bfe\u4e2d\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30ca\u30ec\u30c3\u30b8\u3084\u5bfe\u5fdc\u3059\u308b\u5185\u5bb9\u3092\u63d0\u6848\u3057\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5224\u65ad\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002\u624b\u52d5\u3067\u691c\u7d22\u3059\u308b\u5fc5\u8981\u306f\u7121\u304f\u3001\u81ea\u52d5\u3067\u63d0\u6848\u3057\u3066\u304f\u308c\u308b\u305f\u3081\u3001\u3088\u308a\u65e9\u304f\u56de\u7b54\u3092\u898b\u3064\u3051\u3089\u308c\u3001\u7d4c\u9a13\u5dee\u306b\u3088\u308b\u54c1\u8cea\u306e\u3070\u3089\u3064\u304d\u3092\u6291\u3048\u308b\u3053\u3068\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3010\u6a5f\u80fd\u8a73\u7d30\u3011\uff1a<\/span><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/copilots\">AI \u30d9\u30fc\u30b9\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30fb\u30b3\u30d1\u30a4\u30ed\u30c3\u30c8<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"alignleft\" src=\"https:\/\/www.genesys.com\/media\/wem-screenshot-2-pills-hidef.png\" alt=\"Wem screenshot 2 pills hidef\" width=\"263\" height=\"149\" \/><\/p>\n<h3 style=\"font-size: 1.5rem;\">WEM\uff08\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406\uff09<\/h3>\n<p><span style=\"font-weight: 400;\">\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5206\u6790\u3084\u30b3\u30fc\u30c1\u30f3\u30b0\u652f\u63f4\u3092\u901a\u3058\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30ad\u30eb\u5411\u4e0a\u3068\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u7dad\u6301\u3092\u652f\u63f4\u3057\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306f\u3001\u7d44\u7e54\u3068\u3057\u3066\u7d99\u7d9a\u7684\u306b\u54c1\u8cea\u6539\u5584\u3092\u884c\u3048\u308b\u4f53\u5236\u3092\u6574\u3048\u308b\u3053\u3068\u3068EX\uff08\u5f93\u696d\u54e1\u4f53\u9a13\uff09\u306e\u5411\u4e0a\u306b\u5bc4\u4e0e\u3057\u307e\u3059\u3002<\/span><\/p>\n<p>\u3010\u6a5f\u80fd\u8a73\u7d30\u3011\uff1a<span style=\"font-weight: 400;\"><a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/wem-workforce-engagement-management\">AI\u3092\u6d3b\u7528\u3057\u305f\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff08WEM\uff09<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"link06\" style=\"font-size: 1.75rem;\">\u5c0e\u5165\u306b\u3088\u3063\u3066\u671f\u5f85\u3067\u304d\u308b\u5909\u5316<\/h2>\n<p><span style=\"font-weight: 400;\">\u6700\u5f8c\u306b\u3001AI\u3092\u6d3b\u7528\u3057\u305fCX\u57fa\u76e4\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u306b\u3069\u306e\u3088\u3046\u306a\u5909\u5316\u304c\u751f\u307e\u308c\u308b\u306e\u304b\u3092\u6574\u7406\u3057\u307e\u3059\u3002\u5c5e\u4eba\u5316\u306e\u89e3\u6d88\u3068\u696d\u52d9\u306e\u69cb\u9020\u5316\u304c\u9032\u3080\u3053\u3068\u3067\u3001\u5fdc\u5bfe\u54c1\u8cea\u306e\u5b89\u5b9a\u3084\u7d99\u7d9a\u7684\u306a\u6539\u5584\u306b\u3064\u306a\u304c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u3001\u5177\u4f53\u7684\u306b\u671f\u5f85\u3067\u304d\u308b\u4e3b\u306a\u5909\u5316\u3092\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u5fdc\u5bfe\u54c1\u8cea\u306e\u5b89\u5b9a\u5316<\/h3>\n<p><span style=\"font-weight: 400;\">\u4e88\u6e2c\u578b\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306b\u3088\u3063\u3066\u6700\u9069\u306a\u62c5\u5f53\u8005\u3078\u6848\u4ef6\u3092\u914d\u5206\u3057\u3001\u5bfe\u5fdc\u54c1\u8cea\u306e\u3070\u3089\u3064\u304d\u3092\u6291\u3048\u307e\u3059\u3002\u7d50\u679c\u3068\u3057\u3066CSAT\u306e\u5b89\u5b9a\u5316\u306b\u3064\u306a\u304c\u308a\u3001\u5f93\u696d\u54e1\u3082\u5b89\u5fc3\u3057\u3066\u5fdc\u5bfe\u3067\u304d\u308b\u3053\u3068\u304b\u3089\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/what-is-es\">ESAT\uff08\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\uff09<\/a>\u3082\u4e0a\u6607\u3059\u308b\u50be\u5411\u306b\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30d9\u30c6\u30e9\u30f3\u4f9d\u5b58\u304b\u3089\u306e\u8131\u5374<\/h3>\n<p><span style=\"font-weight: 400;\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30a2\u30b7\u30b9\u30c8\u306b\u3088\u308a\u7d4c\u9a13\u5dee\u3092\u88dc\u5b8c\u3057\u3001\u4e00\u5b9a\u6c34\u6e96\u306e\u5fdc\u5bfe\u3092\u6a19\u6e96\u5316\u3067\u304d\u307e\u3059\u3002\u30d9\u30c6\u30e9\u30f3\u306b\u4f9d\u5b58\u3057\u306a\u3044\u305f\u3081\u3001\u62e0\u70b9\u306e\u5897\u52a0\u3084\u62e1\u5f35\u304c\u6bd4\u8f03\u7684\u5bb9\u6613\u306b\u9032\u307f\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u9577\u3092\u5f8c\u62bc\u3057\u3057\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u6539\u5584\u6d3b\u52d5\u306e\u30c7\u30fc\u30bf\u5316<\/h3>\n<p><span style=\"font-weight: 400;\">\u97f3\u58f0\u30fb\u30c6\u30ad\u30b9\u30c8\u5206\u6790\u306b\u3088\u3063\u3066\u5fdc\u5bfe\u5185\u5bb9\u3092\u53ef\u8996\u5316\u3057\u3001\u7d99\u7d9a\u7684\u306a\u6539\u5584\u6d3b\u52d5\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002AI\u3092\u5b9f\u88c5\u3057\u3066\u3044\u308b\u306e\u3067\u3001\u5c0e\u5165\u3057\u305f\u72b6\u614b\u306b\u3068\u3069\u307e\u3089\u305a\u3001\u5e38\u306b\u65b0\u3057\u3044\u60c5\u5831\u3092\u30ad\u30e3\u30c3\u30c1\u30a2\u30c3\u30d7\u3057\u3066\u9032\u5316\u3057\u7d9a\u3051\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"font-size: 1.5rem;\">\u30c7\u30fc\u30bf\u99c6\u52d5\u578b\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3078\u306e\u8ee2\u63db<\/h3>\n<p><span style=\"font-weight: 400;\">WEM\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u9700\u8981\u4e88\u6e2c\u3084\u54c1\u8cea\u7ba1\u7406\u3092\u6700\u9069\u5316\u3057\u3001\u7d4c\u9a13\u3084\u52d8\u306b\u983c\u3089\u306a\u3044\u904b\u55b6\u4f53\u5236\u3078\u3068\u79fb\u884c\u3067\u304d\u307e\u3059\u3002\u7ba1\u7406\u8005\u3092\u30a2\u30b7\u30b9\u30c8\u3059\u308b\u6a5f\u80fd\u3092\u6d3b\u7528\u3044\u305f\u3060\u304d\u3001\u7ba1\u7406\u696d\u52d9\u306e\u751f\u7523\u6027\u3082\u5411\u4e0a\u3057\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\" wp-image-415736 alignleft\" src=\"https:\/\/www.genesys.com\/media\/Trend-6-Hero-Image.png\" alt=\"\" width=\"320\" height=\"320\" srcset=\"https:\/\/www.genesys.com\/media\/Trend-6-Hero-Image.png 600w, https:\/\/www.genesys.com\/media\/Trend-6-Hero-Image-300x300.png 300w, https:\/\/www.genesys.com\/media\/Trend-6-Hero-Image-144x144.png 144w, https:\/\/www.genesys.com\/media\/Trend-6-Hero-Image-566x566.png 566w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Genesys Cloud\u306e\u5c0e\u5165\u3092\u30a4\u30e1\u30fc\u30b8\u3057\u3066\u3044\u305f\u3060\u3051\u308b\u3088\u3046\u3001\u4e0b\u8a18\u306b\u30c4\u30a2\u30fc\u3084\u30c7\u30e2\u3092\u3054\u7528\u610f\u3044\u305f\u3057\u307e\u3057\u305f\u3002\u305c\u3072\u3001\u4f53\u9a13\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<p><button style=\"background-color: #ff451a; padding: 9px 15px; border: none; border-radius: 5px; cursor: pointer; font-size: 16px; text-align: center;\"><a style=\"color: white; text-decoration: none; display: inline-block; width: 100%;\" href=\"https:\/\/www.genesys.com\/ja-jp\/tour\">\u88fd\u54c1\u30c4\u30a2\u30fc<\/a><\/button><\/p>\n<p><button style=\"background-color: #ff451a; padding: 9px 15px; border: none; border-radius: 5px; cursor: pointer; font-size: 16px; text-align: center;\"><a style=\"color: white; text-decoration: none; display: inline-block; width: 100%;\" href=\"https:\/\/www.genesys.com\/ja-jp\/demo\">\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30c7\u30e2<\/a><\/button><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_colu [&hellip;]<\/p>\n","protected":false},"author":867,"featured_media":398495,"template":"","tax_priority":[],"tax_blogtype":[],"tax_blogcategory":[15929,13104],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-642993","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogcategory-ai-and-machine-learning-ja-jp","tax_blogcategory-business-optimization-ja-jp"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/642993","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/867"}],"version-history":[{"count":17,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/642993\/revisions"}],"predecessor-version":[{"id":643006,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/642993\/revisions\/643006"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media\/398495"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=642993"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_priority?post=642993"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogtype?post=642993"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogcategory?post=642993"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme?post=642993"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_bundle?post=642993"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme2?post=642993"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_capability_sitewide?post=642993"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_products_programs?post=642993"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buying_job?post=642993"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buyer_persona?post=642993"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_sector?post=642993"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_segment?post=642993"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}