{"id":639159,"date":"2026-04-23T07:35:48","date_gmt":"2026-04-23T14:35:48","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/empowering-teams-and-elevating-experiences-a-cx-leaders-view-on-employee-engagement"},"modified":"2026-09-18T03:27:36","modified_gmt":"2026-09-18T10:27:36","slug":"empowering-teams-and-elevating-experiences-a-cx-leaders-view-on-employee-engagement","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/empowering-teams-and-elevating-experiences-a-cx-leaders-view-on-employee-engagement","title":{"rendered":"\u30c1\u30fc\u30e0\u306e\u80fd\u529b\u3092\u9ad8\u3081\u3066 CX \u3092\u5411\u4e0a\u3055\u305b\u308b\uff1a\u5f93\u696d\u54e1\u751f\u7523\u6027\u306b\u5bfe\u3059\u308b CX \u30ea\u30fc\u30c0\u30fc\u306e\u8996\u70b9"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text css=””]Beneva \u793e\u306e\u9867\u5ba2\u4e2d\u5fc3\u578b\u8ab2\u984c\u89e3\u6c7a\u4e8b\u696d\u3001\u696d\u52d9\u52b9\u7387\u7ba1\u7406\u3001\u60c5\u5831\u6280\u8853\u62c5\u5f53\u90e8\u9577\u3067\u3042\u308b Pascal Beaudoin \u6c0f\uff08\u7406\u5b66\u4fee\u58eb\uff09\u306f\u3001 \u81ea\u8eab\u306e\u77e5\u898b\u3068\u5c02\u9580\u77e5\u8b58\u3092\u63d0\u4f9b\u3059\u308b Genesys Orchestrators\u2122 \u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u30e1\u30f3\u30d0\u30fc\u3067\u3059\u3002\u672c\u8a18\u4e8b\u3067\u306f Beaudoin \u6c0f\u304c\u3001\u7d4c\u9a13\u7d4c\u6e08\u306b\u304a\u3051\u308b\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u306b\u3064\u3044\u3066\u3001\u81ea\u8eab\u306e\u898b\u89e3\u3092\u8a9e\u308a\u307e\u3059\uff08\u805e\u304d\u624b\uff1a Ginger Conlon \uff09\u3002<\/span><\/i>\u00a0<\/span><\/p>\n

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\u591a\u304f\u306e\u7d44\u7e54\u3068\u540c\u69d8\u306b Beneva \u3082\u3001\u30d3\u30b8\u30cd\u30b9\u90e8\u9580\u3001IT\u90e8\u9580\u3001\u5e83\u5831\u90e8\u9580\u3001\u4eba\u4e8b\u90e8\u9580\u306a\u3069\u3001\u8907\u6570\u306e\u90e8\u9580\u304c\u95a2\u4fc2\u3057\u5408\u3063\u3066\u696d\u52d9\u3092\u56de\u3057\u3066\u3044\u307e\u3059\u3002\u5404\u90e8\u9580\u306b\u306f\u7570\u306a\u308b\u512a\u5148\u9806\u4f4d\u3068\u696d\u52d9\u4e88\u5b9a\u304c\u3042\u308a\u307e\u3059\u3002\u3042\u308b\u90e8\u9580\u306b\u3068\u3063\u3066\u6700\u5584\u306e\u3053\u3068\u304c\u3001\u7d44\u7e54\u5168\u4f53\u306b\u3068\u3063\u3066\u6700\u5584\u3067\u3042\u308b\u3068\u306f\u9650\u308a\u307e\u305b\u3093\u3002<\/span>\u00a0<\/span><\/p>\n

\u305d\u3053\u3067\u79c1\u305f\u3061\u306f\u3001\u5404\u90e8\u9580\u306e\u4ee3\u8868\u8005\u3092\u96c6\u3081\u305f\u90e8\u9580\u6a2a\u65ad\u7684\u306a\u4f01\u696d\u7d71\u5236\u69cb\u9020\u3092\u69cb\u7bc9\u3057\u307e\u3057\u305f\u3002\u7126\u70b9\u306f\u300c\u79c1\u306e\u90e8\u9580\u300d\u3084\u300c\u3042\u306a\u305f\u306e\u90e8\u9580\u300d\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u7126\u70b9\u306f\u300c\u9867\u5ba2\u300d\u3067\u3059\u3002\u76ee\u6a19\u306f\u3001\u9867\u5ba2\u306b\u3068\u3063\u3066\u4f55\u304c\u6700\u5584\u304b\u3092\u5224\u65ad\u3059\u308b\u3053\u3068\u3067\u3059\u3002<\/span>[\/vc_column_text][vc_column_text css=””]<\/p>\n

\u5f93\u696d\u54e1\u4f53\u9a13\u91cd\u8996\u306b\u3088\u308a<\/span>\u52b9\u679c\u3092<\/span>\u500d\u5897<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/h3>\n

\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306b\u3001\u9867\u5ba2\u4f53\u9a13\u306f\u5f93\u696d\u54e1\u4f53\u9a13\u3068\u5bc6\u63a5\u306b\u7d50\u3073\u3064\u3044\u3066\u3044\u307e\u3059\u3002\u30b9\u30bf\u30c3\u30d5\u304c\u3001\u652f\u3048\u3089\u308c\u3066\u3044\u308b\u3068\u611f\u3058\u3001\u8a55\u4fa1\u3055\u308c\u3001\u5fc3\u7406\u7684\u306b\u5b89\u5fc3\u3067\u304d\u308b\u74b0\u5883\u306b\u3042\u308b\u3068\u304d\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u8cea\u304c\u5287\u7684\u306b\u5909\u5316\u3059\u308b\u3053\u3068\u3092\u3001\u79c1\u306f\u8eab\u3092\u3082\u3063\u3066\u4f53\u9a13\u3057\u3066\u304d\u307e\u3057\u305f\u3002<\/span>\u4ed5\u4e8b\u306e\u5b89\u5b9a\u6027\u3084\u8077\u5834\u74b0\u5883\u306e\u6539\u5584\u306b\u6295\u8cc7\u3059\u308c\u3070\u3001\u5f7c\u3089\u306f\u305d\u306e 10 \u500d\u3082\u306e\u6210\u679c\u3092\u4f1a\u793e\u306b\u9084\u5143\u3057\u3066\u304f\u308c\u308b\u3068\u79c1\u306f\u78ba\u4fe1\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n

\u3057\u304b\u3057\u3001\u5f93\u696d\u54e1\u304c\u30b9\u30c8\u30ec\u30b9\u3092\u62b1\u3048\u3001\u4e0d\u6e80\u3092\u6301\u3061\u3001\u5341\u5206\u306a\u7814\u4fee\u3092\u53d7\u3051\u3066\u3044\u306a\u3051\u308c\u3070\u3001\u7d20\u6674\u3089\u3057\u3044\u9867\u5ba2\u4f53\u9a13\u306f\u5f97\u3089\u308c\u307e\u305b\u3093\u3002\u30b9\u30c8\u30ec\u30b9\u306f\u3001\u826f\u3044\u4ed5\u4e8b\u3092\u884c\u3046\u59a8\u3052\u306b\u306a\u308a\u307e\u3059\u3002<\/span>\u00a0<\/span><\/p>\n

\u3053\u308c\u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3082 IT \u30c1\u30fc\u30e0\u306b\u3082\u540c\u3058\u3053\u3068\u304c\u8a00\u3048\u307e\u3059\u3002\u8ab0\u3082\u304c\u3001\u843d\u3061\u7740\u304d\u3068\u81ea\u4fe1\u3092\u6301\u3061\u3001\u5341\u5206\u306a\u7814\u4fee\u3092\u53d7\u3051\u3001\u652f\u3048\u3089\u308c\u3066\u3044\u308b\u3068\u611f\u3058\u3089\u308c\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u3082\u3057\u305d\u3046\u611f\u3058\u3089\u308c\u308c\u3070\u3001\u5f7c\u3089\u306f\u9867\u5ba2\u306b\u3088\u308a\u826f\u3044\u5bfe\u5fdc\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002<\/span>\u00a0<\/span><\/p>\n

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CX \u30c1\u30fc\u30e0\u306b\u306f\u9069\u5fdc\u529b\u304c\u5fc5\u8981\u3067\u3059\u3002\u5909\u5316\u306f\u7d76\u3048\u305a\u8d77\u3053\u308a\u307e\u3059\u3002\u30ea\u30fc\u30c0\u30fc\u306f\u305d\u308c\u3092\u5f53\u7136\u306e\u3053\u3068\u3068\u3057\u3066\u53d7\u3051\u5165\u308c\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002<\/span>\u00a0<\/span><\/p>\n

\u307e\u305f\u3001\u4eba\u5de5\u77e5\u80fd\uff08 AI \uff09\u304c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u7d44\u307f\u8fbc\u307e\u308c\u3001\u65e5\u5e38\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u304b\u3089\u901a\u8a71\u8981\u7d04\u3001\u4e88\u7d04\u306e\u8abf\u6574\u306a\u3069\u3042\u3089\u3086\u308b\u696d\u52d9\u3092\u884c\u3046\u3088\u3046\u306b\u306a\u308b\u306b\u3064\u308c\u3001\u6279\u5224\u7684\u601d\u8003\u306e\u91cd\u8981\u6027\u306f\u3055\u3089\u306b\u9ad8\u307e\u3063\u3066\u3044\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f AI \u304c\u751f\u6210\u3057\u305f\u8981\u7d04\u3092\u7121\u6279\u5224\u306b\u9867\u5ba2\u30d5\u30a1\u30a4\u30eb\u306b\u30b3\u30d4\u30fc\u3057\u3066\u306f\u3044\u3051\u307e\u305b\u3093\u3002\u5f7c\u3089\u306f\u3001\u305d\u306e\u5185\u5bb9\u306e\u6b63\u78ba\u6027\u3068\u5b8c\u5168\u6027\u3092\u78ba\u8a8d\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002AI \u306f\u5b8c\u74a7\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u4eba\u9593\u306e\u5224\u65ad\u304c\u91cd\u8981\u3067\u3059\u3002<\/span>\u00a0<\/span><\/p>\n

\u3053\u3046\u3057\u305f\u3053\u3068\u304c\u8a00\u3048\u308b\u304b\u3089\u3053\u305d\u3001\u4e16\u9593\u306b\u306f AI \u304c\u4eba\u9593\u306b\u53d6\u3063\u3066\u4ee3\u308f\u308b\u306e\u3067\u306f\u306a\u3044\u304b\u3068\u3044\u3046\u61f8\u5ff5\u304c\u3042\u308b\u3088\u3046\u3067\u3059\u304c\u3001\u79c1\u306f\u305d\u306e\u3088\u3046\u306b\u306f\u8003\u3048\u3066\u3044\u307e\u305b\u3093\u3002\u78ba\u304b\u306b\u3001 AI \u306f\u5b9a\u578b\u696d\u52d9\u306e\u5927\u90e8\u5206\u3092\u4ee3\u66ff\u3059\u308b\u3053\u3068\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002\u3057\u304b\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u3082\u305f\u3089\u3059\u696d\u52d9\u304c\u63d0\u643a\u4f5c\u696d\u3067\u3042\u308b\u3053\u3068\u306f\u3081\u3063\u305f\u306b\u3042\u308a\u307e\u305b\u3093\u3002<\/span>\u00a0<\/span><\/p>\n

AI \u3068\u3069\u306e\u3088\u3046\u306b\u9023\u643a\u3059\u308b\u304b\u3092\u5b66\u3076\u3053\u3068\u306f\u79c1\u305f\u3061\u306e\u8cac\u52d9\u3067\u3059\u3002\u79c1\u305f\u3061\u306f AI \u306e\u5f37\u307f\u3001\u5f31\u307f\u3001\u9650\u754c\u3092\u7406\u89e3\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u3046\u3067\u306a\u3051\u308c\u3070\u3001 AI \u306b\u9069\u5207\u3067\u306a\u3044\u8cea\u554f\u3092\u3057\u3066\u6b20\u9665\u3042\u308b\u8fd4\u7b54\u3092\u5f97\u305f\u308a\u3001\u3055\u3089\u306b\u306f\u696d\u52d9\u306b\u9069\u3057\u3066\u3044\u306a\u3044 AI \u30c4\u30fc\u30eb\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u306b\u3082\u306a\u308a\u304b\u306d\u307e\u305b\u3093\u3002\u307e\u305f\u3001 AI \u304c\u3082\u305f\u3089\u3059\u6a5f\u4f1a\u3092\u9003\u3059\u53ef\u80fd\u6027\u3082\u3042\u308a\u307e\u3059\u3002<\/span>[\/vc_column_text][vc_column_text css=””]<\/p>\n

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