{"id":636164,"date":"2026-08-10T18:14:16","date_gmt":"2026-08-11T01:14:16","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/sustainable-growth-in-the-age-of-ai-starts-with-empathy"},"modified":"2026-08-11T19:19:33","modified_gmt":"2026-08-12T02:19:33","slug":"sustainable-growth-in-the-age-of-ai-starts-with-empathy","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/sustainable-growth-in-the-age-of-ai-starts-with-empathy","title":{"rendered":"AI \u6642\u4ee3\u306e\u30b5\u30b9\u30c6\u30ca\u30d3\u30ea\u30c6\u30a3\u306a\u6210\u9577\u306f\u5171\u611f\u304b\u3089\u59cb\u307e\u308b"},"content":{"rendered":"

[vc_section][vc_row][vc_column][vc_column_text css=””]\u30b5\u30b9\u30c6\u30ca\u30d3\u30ea\u30c6\u30a3\u306e\u672a\u6765\u306f\u3001\u73fe\u4ee3\u306b\u304a\u3051\u308b\u6700\u3082\u5909\u9769\u7684\u306a\u529b\u306e1\u3064\u3067\u3042\u308b\u4eba\u5de5\u77e5\u80fd\u00a0(AI)\u306b\u3088\u3063\u3066\u5f62\u4f5c\u3089\u308c\u3066\u3044\u307e\u3059\u3002\u3042\u3089\u3086\u308b\u696d\u754c\u306b\u304a\u3044\u3066\u3001AI \u306f\u7d44\u7e54\u306e\u904b\u55b6\u65b9\u6cd5\u3001\u5f93\u696d\u54e1\u306e\u50cd\u304d\u65b9\u3001\u9867\u5ba2\u3078\u306e\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u65b9\u6cd5\u3001\u305d\u3057\u3066\u30ea\u30fc\u30c0\u30fc\u304c\u6210\u9577\u3092\u8003\u3048\u308b\u65b9\u6cd5\u3092\u5909\u9769\u3057\u3066\u3044\u307e\u3059\u3002AI \u306f\u3001\u4f01\u696d\u304c\u554f\u984c\u3092\u3088\u308a\u8fc5\u901f\u306b\u89e3\u6c7a\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u3078\u306e\u30a2\u30af\u30bb\u30b9\u3092\u6539\u5584\u3057\u3001\u969c\u5bb3\u3092\u6e1b\u3089\u3057\u3001\u30ec\u30b8\u30ea\u30a8\u30f3\u30b9\u3092\u5f37\u5316\u3057\u3001\u3088\u308a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4eba\u9593\u4e2d\u5fc3\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5927\u898f\u6a21\u306b\u5275\u51fa\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n

AI \u306f\u5353\u8d8a\u3057\u305f\u53ef\u80fd\u6027\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u53ef\u80fd\u6027\u3060\u3051\u3067\u306f\u5341\u5206\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n

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\u305d\u306e\u4e00\u65b9\u3067\u3001 AI \u306e\u6d3b\u7528\u306b\u306f\u3001\u30a8\u30cd\u30eb\u30ae\u30fc\u6d88\u8cbb\u3001\u30c7\u30fc\u30bf\u4fdd\u8b77\u3001\u516c\u5e73\u6027\u3001\u900f\u660e\u6027\u3001\u30d0\u30a4\u30a2\u30b9\u3001\u76e3\u7763\u3001\u8aac\u660e\u8cac\u4efb\u306a\u3069\u3001\u73fe\u5b9f\u7684\u306a\u8ab2\u984c\u3082\u4f34\u3044\u307e\u3059\u3002\u30b5\u30b9\u30c6\u30ca\u30d3\u30ea\u30c6\u30a3\u3092\u63a8\u9032\u3059\u308b\u30ea\u30fc\u30c0\u30fc\u306b\u3068\u3063\u3066\u3001\u3053\u308c\u3089\u306e\u8ab2\u984c\u306f\u4e92\u3044\u306b\u6df1\u304f\u7d50\u3073\u3064\u3044\u3066\u3044\u307e\u3059\u3002\u8cac\u4efb\u3042\u308b AI \uff08 Responsible AI \uff09\u306f\u3001\u5358\u306a\u308b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u554f\u984c\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u30ac\u30d0\u30ca\u30f3\u30b9\u3084\u4fe1\u983c\u3001\u74b0\u5883\u3001\u305d\u3057\u3066\u4eba\u306b\u95a2\u308f\u308b\u554f\u984c\u3067\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n

[\/vc_column_text][vc_column_text css=””]<\/p>\n

\u30ac\u30d0\u30ca\u30f3\u30b9\u3092\u300c\u5236\u7d04\u300d\u3067\u306f\u306a\u304f\u300c\u57fa\u76e4\u300d\u306b<\/h3>\n

\u30b8\u30a7\u30cd\u30b7\u30b9\u3067\u306f\u3001\u3053\u3046\u3057\u305f\u80cc\u666f\u306e\u4e0b\u3001\u300c\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u63a8\u9032\u300d\u3068\u300c\u4fdd\u8b77\u300d\u306e\u4e21\u7acb\u3092\u57fa\u672c\u65b9\u91dd\u3068\u3057\u3066\u63b2\u3052\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u00a0AI \u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\uff08 AI-Powered Experience Orchestration \uff09\u3092\u63a8\u9032\u3059\u308b\u3068\u540c\u6642\u306b\u3001\u304a\u5ba2\u69d8\u304c\u8cac\u4efb\u3092\u6301\u3063\u3066 AI \u3092\u5c0e\u5165\u30fb\u6d3b\u7528\u3067\u304d\u308b\u3088\u3046\u3001\u5fc5\u8981\u306a\u30ac\u30d0\u30ca\u30f3\u30b9\u306e\u5f37\u5316\u306b\u3082\u53d6\u308a\u7d44\u3093\u3067\u3044\u307e\u3059\u3002 2026 \u5e74\u5ea6\u306b\u306f\u3001 Genesys Cloud\u2122 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/a>\u3067 ISO\/IEC 42001:2023 \u8a8d\u8a3c\u3092\u53d6\u5f97\u3057\u305f\u307b\u304b\u3001Genesys Cloud Trust Center <\/a>\u3092\u958b\u8a2d\u3057\u307e\u3057\u305f\u3002\u307e\u305f\u3001 AI \u30ea\u30b9\u30af\u7ba1\u7406\u306e\u53d6\u308a\u7d44\u307f\u306b\u3064\u3044\u3066\u3082\u3001\u5e83\u304f\u8a8d\u77e5\u3055\u308c\u305f\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3068\u306e\u6574\u5408\u3092\u7d99\u7d9a\u7684\u306b\u9032\u3081\u3066\u3044\u307e\u3059\u3002 \u30b8\u30a7\u30cd\u30b7\u30b9\u306e AI \u539f\u5247\u3067\u306f\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3068\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u3001\u8aac\u660e\u8cac\u4efb\u3001\u900f\u660e\u6027\u3001\u516c\u5e73\u6027\u3001\u30ac\u30d0\u30ca\u30f3\u30b9\u3092\u91cd\u8996\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306f\u5358\u306a\u308b\u62bd\u8c61\u7684\u306a\u7406\u5ff5\u3067\u306f\u306a\u304f\u3001\u4eba\u3005\u304c\u4fe1\u983c\u3067\u304d\u308b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306e\u57fa\u76e4\u3068\u306a\u308b\u3082\u306e\u3067\u3059\u3002<\/p>\n

\u4fe1\u983c\u3092\u7bc9\u304f\u3046\u3048\u3067\u306f\u3001\u30ec\u30b8\u30ea\u30a8\u30f3\u30b9\u3082\u6b20\u304b\u305b\u307e\u305b\u3093\u3002\u4e16\u754c\u4e2d\u306e\u304a\u5ba2\u69d8\u304c\u3001\u91cd\u8981\u306a\u9867\u5ba2\u5bfe\u5fdc\u3092\u652f\u3048\u308b\u57fa\u76e4\u3068\u3057\u3066 Genesys Cloud \u3092\u5229\u7528\u3057\u3066\u3044\u307e\u3059\u3002 2026 \u5e74\u5ea6\u306b\u5831\u544a\u3055\u308c\u305f Genesys Cloud \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u53ef\u7528\u6027 99.995 %\u3068\u3044\u3046\u5b9f\u7e3e\u306f\u3001\u5b89\u5168\u6027\u3068\u4fe1\u983c\u6027\u3092\u5099\u3048\u3001\u5fc5\u8981\u306a\u3068\u304d\u306b\u78ba\u5b9f\u306b\u5229\u7528\u3067\u304d\u308b\u30b7\u30b9\u30c6\u30e0\u3092\u8a2d\u8a08\u3059\u308b\u3053\u3068\u306e\u91cd\u8981\u6027\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002\u6c17\u5019\u5909\u52d5\u30ea\u30b9\u30af\u3084\u898f\u5236\u306e\u5909\u5316\u3001\u30b5\u30a4\u30d0\u30fc\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306e\u8105\u5a01\u3001\u305d\u3057\u3066\u6025\u901f\u306a AI \u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u3063\u3066\u4e16\u754c\u304c\u5927\u304d\u304f\u5909\u5316\u3059\u308b\u306a\u304b\u3001\u30ec\u30b8\u30ea\u30a8\u30f3\u30b9\u3068\u306f\u3001\u30b5\u30b9\u30c6\u30ca\u30d3\u30ea\u30c6\u30a3\u3092\u5177\u4f53\u7684\u306a\u884c\u52d5\u3068\u3057\u3066\u5b9f\u8df5\u3059\u308b\u3053\u3068\u306b\u307b\u304b\u306a\u308a\u307e\u305b\u3093\u3002<\/p>\n

[\/vc_column_text][vc_column_text css=””]<\/p>\n

\u5730\u7403\u74b0\u5883\u306b\u914d\u616e\u3057\u305f AI \u8a2d\u8a08<\/h3>\n

\u6301\u7d9a\u53ef\u80fd\u306a\u6210\u9577\u3092\u5b9f\u73fe\u3059\u308b\u306b\u306f\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u696d\u754c\u306b\u304a\u3051\u308b\u74b0\u5883\u8ca0\u8377\u306b\u3064\u3044\u3066\u3001\u3053\u308c\u307e\u3067\u3068\u306f\u7570\u306a\u308b\u8996\u70b9\u3067\u8003\u3048\u308b\u3053\u3068\u3082\u5fc5\u8981\u3067\u3059\u3002\u3088\u308a\u591a\u304f\u306e\u4f01\u696d\u3084\u7d44\u7e54\u304c\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u306e\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u304b\u3089\u30af\u30e9\u30a6\u30c9\u3078\u79fb\u884c\u3059\u308b\u3053\u3068\u3067\u3001\u5c02\u7528\u30cf\u30fc\u30c9\u30a6\u30a7\u30a2\u3078\u306e\u4f9d\u5b58\u3092\u6e1b\u3089\u3057\u3001\u672a\u4f7f\u7528\u306e\u307e\u307e\u78ba\u4fdd\u3055\u308c\u308b\u4f59\u5270\u30ea\u30bd\u30fc\u30b9\u3092\u524a\u6e1b\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u30a8\u30cd\u30eb\u30ae\u30fc\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u6a5f\u4f1a\u304c\u751f\u307e\u308c\u307e\u3059\u3002<\/p>\n

\u305d\u306e\u4e00\u65b9\u3067\u3001 AI \u306e\u5229\u7528\u62e1\u5927\u306b\u4f34\u3044\u3001\u305d\u306e\u8a2d\u8a08\u306b\u304a\u3044\u3066\u3082\u74b0\u5883\u3078\u306e\u5f71\u97ff\u3092\u5341\u5206\u306b\u8003\u616e\u3059\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u3067\u306f\u3001\u30b5\u30b9\u30c6\u30ca\u30d3\u30ea\u30c6\u30a3\u3092\u5ff5\u982d\u306b\u7f6e\u3044\u305f AI \u958b\u767a\u306b\u6ce8\u529b\u3057\u3066\u304a\u308a\u3001\u57fa\u76e4\u30e2\u30c7\u30eb\u3084\u7528\u9014\u306b\u5fdc\u3058\u3066\u9069\u5207\u306a\u898f\u6a21\u306e\u30e2\u30c7\u30eb\u3092\u6d3b\u7528\u3059\u308b\u307b\u304b\u3001\u4e0d\u8981\u306a\u30a8\u30cd\u30eb\u30ae\u30fc\u6d88\u8cbb\u3092\u6291\u3048\u306a\u304c\u3089\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u3055\u307e\u3056\u307e\u306a\u624b\u6cd5\u3092\u53d6\u308a\u5165\u308c\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001 AI \u30ef\u30fc\u30af\u30ed\u30fc\u30c9\u306b\u3088\u308b\u30a8\u30cd\u30eb\u30ae\u30fc\u6d88\u8cbb\u91cf\u3068\u6e29\u5ba4\u52b9\u679c\u30ac\u30b9\u6392\u51fa\u91cf\u306e\u5b9a\u91cf\u5316\u306b\u3082\u7740\u624b\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306f\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u696d\u754c\u5168\u4f53\u304c\u76f4\u9762\u3057\u3066\u3044\u308b\u8ab2\u984c\u3067\u3042\u308a\u3001\u73fe\u5728\u306f\u307e\u3060\u521d\u671f\u6bb5\u968e\u306b\u3042\u308a\u307e\u3059\u3002\u4eca\u5f8c AI \u306e\u5c0e\u5165\u304c\u3055\u3089\u306b\u62e1\u5927\u3059\u308b\u306b\u3064\u308c\u3066\u3001\u3053\u3046\u3057\u305f\u53d6\u308a\u7d44\u307f\u306f \u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u6c17\u5019\u5909\u52d5\u6226\u7565\u306b\u304a\u3044\u3066\u3001\u307e\u3059\u307e\u3059\u91cd\u8981\u306a\u8981\u7d20\u306b\u306a\u308b\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u3060\u304b\u3089\u3053\u305d\u3001\u30ac\u30d0\u30ca\u30f3\u30b9\u3068\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u4e21\u8f2a\u3067\u63a8\u9032\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u5f37\u56fa\u306a\u30ac\u30d0\u30ca\u30f3\u30b9\u306f\u3001\u9032\u6b69\u3092\u59a8\u3052\u308b\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u3080\u3057\u308d\u3001\u305d\u306e\u9032\u6b69\u3092\u3088\u308a\u6301\u7d9a\u53ef\u80fd\u3067\u78ba\u304b\u306a\u3082\u306e\u306b\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u3088\u308a\u65e9\u3044\u6bb5\u968e\u3067\u3001\u3088\u308a\u672c\u8cea\u7684\u306a\u554f\u3044\u3092\u6295\u3052\u304b\u3051\u308b\u3053\u3068\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u30c7\u30fc\u30bf\u306f\u3069\u306e\u3088\u3046\u306b\u5229\u7528\u3055\u308c\u3066\u3044\u308b\u306e\u304b\u3002\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u3092\u3069\u306e\u3088\u3046\u306b\u4fdd\u8b77\u3059\u308b\u306e\u304b\u3002\u30ea\u30b9\u30af\u3092\u3069\u306e\u3088\u3046\u306b\u4f4e\u6e1b\u3059\u308b\u306e\u304b\u3002\u30a2\u30af\u30bb\u30b7\u30d3\u30ea\u30c6\u30a3\u3068\u30a4\u30f3\u30af\u30eb\u30fc\u30b8\u30e7\u30f3\u306b\u914d\u616e\u3057\u305f\u8a2d\u8a08\u3092\u3069\u306e\u3088\u3046\u306b\u5b9f\u73fe\u3059\u308b\u306e\u304b\u3002\u305d\u3057\u3066\u3001\u52b9\u7387\u6027\u306e\u5411\u4e0a\u304c\u3001\u4eba\u9593\u306e\u5c0a\u53b3\u3084\u516c\u5e73\u6027\u3001\u4fe1\u983c\u3092\u640d\u306a\u3046\u3053\u3068\u306e\u306a\u3044\u3088\u3046\u3001\u3069\u306e\u3088\u3046\u306b\u62c5\u4fdd\u3059\u308b\u306e\u304b\u3002\u3053\u3046\u3057\u305f\u554f\u3044\u306b\u5411\u304d\u5408\u3046\u3053\u3068\u304c\u3001\u8cac\u4efb\u3042\u308b\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u5b9f\u73fe\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n

[\/vc_column_text][vc_column_text css=””]<\/p>\n

\u5171\u611f\u306f\u3001\u307e\u305a\u793e\u5185\u304b\u3089<\/h3>\n

\u3053\u3046\u3057\u305f\u554f\u3044\u3078\u306e\u7b54\u3048\u3092\u5f62\u3065\u304f\u308b\u306e\u306f\u3001\u4f01\u696d\u6587\u5316\u3067\u3059\u3002<\/p>\n

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[\/vc_column_text][vc_column_text css=””]<\/p>\n

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